Customer service manager jobs in Birmingham

Location: Remote (Based in England & Wales with occasional travel required)

Salary: £24,479 - £25,360 pro rata (£9,792 - £10,144 actual)

Hours of work: 14 hours per week 

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Accounts Assistant role involves:

• Processing day-to-day finances, ensuring all bank accounts and transactions are reconciled and coded correctly on Xero at month end.
• Ensuring all income is accurately processed and recorded on Xero and our CRM system (Beacon).
• Generating invoices as required, inputting into Xero, and chasing outstanding payments
• Overseeing and managing the expense card system (Volopa), topping up individual cards as required and processing payments
• Supporting the Finance Manager in the planning and production of accurate annual budgets.
• Supporting the Finance Manager with preparing documents required for annual audit.

About you

Are you organised with good attention to detail? Do you have booking training or experience? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Accounts Assistant position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is Monday 25th May at 4pm. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

• Location: Birmingham 
• Permanent Contract: 12 month Fixed term (Maternity Cover)
• £30,000-£32,000 per annum 
• Hybrid- 1 office day a week (with additional expectation to be able to travel across Birmingham and the Black Country for ad hoc sessions)

As a Delivery Manager (DM) you will be responsible for the oversight and delivery of the regional Envision programme. This includes managing delivery staff and ensuring quality assurance is in place to achieve the agreed KPIs and outputs.

Working closely with Regional Managers you will ensure schools and business partnerships are in place to enable delivery of the programme and support the delivery team to organise logistics of sessions.

You will also work closely with the Programme and Impact team, including the Director of Programmes and Impact, Impact Manager and Quality Assurance Manager to ensure your team is delivering high-quality impactful sessions.

Key Responsibilities:

• Programme Management: Lead all aspects of the delivery of the Envision programme ensuring ongoing monitoring against milestones and outputs.
• Impact Management: Oversee regional data collection and contribute to regional and national programmes and impact reviews.
• People Management: Support Regional Managers in leading a high-performance regional team.
• Uphold Envision’s values and be a role model for young people and volunteers.

Essential Experience, Knowledge and Competencies:

• Experience of project management - highly organised, with the ability to work with initiative and manage your own time to meet deadlines.
• Experience of managing staff - Coordinating others to ensure they are on track to meet deadlines whilst supporting their development.
• Experience of delivering programmes with young people - including preparing engaging sessions and facilitating sessions with young people.
• Experience of working with stakeholders - Building a strong rapport with stakeholders by setting clear expectations and delivering on these- Understanding the needs of partners and the challenges they face.
• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture.

Desirable Experience, Knowledge and Competencies:

• Experience in delivering in education partnerships - Understanding the needs of partners and the challenges they face.
• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap.

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview. 

To apply you must please read the full application pack 

Please note:

- Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.

Deadline: Sunday 10th May, midnight

This is an exciting opportunity to join GamCare as we continue to expand and develop our Online Support Services. To support this expansion, we are seeking an Online Support Team Leader to oversee and lead a growing remote team delivering vital digital support to individuals affected by gambling harm.

The role 

You will be responsible for overseeing the delivery and development of GamCare’s Online Support Services, which currently include online appointments, email support, chatrooms and forums, and a self-guided online support programme.

You will lead a remote team of Online Support Practitioners within the wider Helpline service, ensuring consistent, safe and effective support is delivered across all digital channels.

Key responsibilities 

·Managing the daily operational delivery of Online Support Services, ensuring high-quality support and adherence to agreed KPIs

·Providing line management for Online Support Practitioners, including supervision, team meetings, rota planning, and managing leave and cover

·Advocating for and promoting Online Support Services internally and externally to improve accessibility and awareness

·Supporting the ongoing reporting and evaluation of GamCare’s Online Services

·Identifying opportunities for service development and contributing to the design and implementation of improvements

About you 

This is a key leadership role for someone with experience delivering support services to vulnerable or complex individuals, alongside experience of supervising, coaching, mentoring or managing staff or volunteers. You will also bring a strong commitment to person-centred, non-judgemental practice.

You will be a confident communicator, comfortable working collaboratively across the Helpline service, and able to balance operational leadership with empathy, support and clear decision‑making – particularly when managing complex or high‑risk contacts.

Strong IT skills are essential, including experience working with digital platforms, CRM systems or call-handling tools.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service

·A generous Pension Scheme - we contribute 6% and you contribute 2%

·Discretionary company sick pay from day one of service

·Employee Assistance Programme – 24-hour support
For further details and to apply please click the apply button.

Closing date for applications: 10th May 2026.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Every day, firefighters across the UK run towards the things most of us run from. The Fire Fighters Charity exists to support them and the people they love, when they need it most.

Now they're looking for someone to help grow the income that makes that possible.

This is a rare one.

Face to face fundraising at the Fire Fighters Charity isn't a tired legacy channel, it's a programme that's been rebuilt, is already performing strongly, and is seen as central to the charity's future. The in-house team works directly with fire and rescue services across the country. A public-facing agency programme runs alongside it. Both are growing. Both need stronger leadership.

That's where you come in.

As Face to Face Manager, you won't just be keeping the plates spinning. You'll be shaping strategy, building business cases, improving data and reporting, managing agencies and an in-house team, and helping take this programme to the next level. You'll have direct access to the firefighters themselves, whose stories are among the most compelling anywhere in the charity sector.

What you'll bring:

A solid grounding or at least a strong working knowledge in face to face or dialogue fundraising, whether from the charity side or an agency background. Strong data skills and confidence with KPIs and reporting. The strategic instinct to see the bigger picture, not just the next campaign. And the personality to thrive in a remote, relationship-driven role where no two weeks look the same.

Experience with Salesforce or a similar CRM is a plus. A solutions-focused mindset is a must.

Why it matters:

Over 10,000 people from the UK fire and rescue community were supported last year. The charity has 45,000+ regular givers. Individual giving income already exceeds £4m and F2F has significant room to grow. The person who takes this role will be a key part of making that happen.

Corporate Fundraiser (Maternity Cover - 12 months FTC)
12 Months | Full Time
35 hours per week to include occasional evening and weekend work to suit the business needs of the role
£27,000 - £29,000 per annum, depending on experience
 

We’re looking for an ambitious Corporate Fundraiser to join our friendly team based at our Coventry hospice on a one-year maternity cover contract. If you’re looking for an exciting and rewarding role, this could be the position for you. You’ll be joining the team at an exciting time, having lots of new fundraising opportunities crammed into the next 12 months.

Overview

We’re incredibly proud of our hospices. We provide respite, palliative and end of life care to babies and children from birth to five years old with life limiting or life-threatening illnesses, with our team of specialist nurses offering round-the-clock care and support. We’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.  In order to continue with our specialist work, we need to ensure the charity continues to raise the funds we need. 
 

About the role

Supporting the delivery of Zoe’s Place overall income generation strategy, by developing a portfolio of corporate supporters at Zoe’s Place Coventry to deliver long term sustainable income growth. 
 

Key Responsibilities:

Account manage corporate relationships 

• Account manage newly established and existing corporate relationships, ensuring that each one is appropriately supported and is reaching its full potential, through charity of the year partnerships, sponsorship, staff fundraising, payroll giving and event participation.
• Work with the Head of Fundraising to ensure corporate fundraising offering is consistent across all relationships.
•  Plan and execute events to steward current supporters.
•  Meet and exceed agreed fundraising targets for corporate supporters at Zoe’s Place Coventry.
• Identify potential new opportunities to grow current partnerships, including identifying potentially useful networks within each partner organisation, developing powerful ideas, pitches and tailored proposals.

Re-engage past Corporate supporters. 

• Undertake research to identify past corporate supporters using our CRM and devise/implement plans to re-engage their support. 
• Plan and execute events to re-engage past supporters.
• Devise new products to re-engage past corporate supporters.

Networking and Representation 

• Represent Zoe’s Place at external corporate functions to promote the work of the Hospice by giving presentations, articulating a clear and compelling case for support.
• Attend networking events such as the Chamber of Commerce as required.

Administration and pipeline 

• Use our fundraising CRM and in line with GDPR to ensure accurate and timely recording of stewardship. 
• Working with an income pipeline, ensure accurate and timely financial forecasting, identifying risk to income and mitigating accordingly. 

Collaborative working

• Work closely with staff across the charity to maximise opportunities to engage with high-value audiences, ensuring accurate sharing of information, such as case studies, is relevant and timely.
• Develop strong working relationships with the wider Coventry marketing, fundraising and Coventry clinical team. 
• Maintain effective communication and collaboration with other members of staff in order to ‘cross-sell’ and maximise fundraising opportunities. 
   

How to apply

To apply, please send a cover letter and current CV stating how your skills align with the job description

Applications close 5pm Friday 15th May 2026
 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

Salary: £20,500–£23,000 pro rata (£41,000–£46,000 FTE equivalent), plus £2,000 London Weighting (pro-rated) where applicable

Contract type: Permanent; part-time (2.5 days per week, spread across 3–5 days)

Location: London, Birmingham or Bristol

Hybrid: Envision operates a hybrid working policy with one day per month in a regional office, plus an expectation to travel in and across regions for donor meetings, events and team training. 

Role: This is an exciting opportunity to lead the development and stewardship of Envision's major donor programme, playing a central role in securing and nurturing the significant philanthropic investment we need to fulfil our mission. 

As Philanthropy Manager, you will identify, cultivate and steward high-net-worth individuals (HNWIs), building a well-researched prospect pipeline and securing five- and six-figure gifts through compelling proposals, presentations and face-to-face asks. You will maintain high-integrity, personalised stewardship for existing and lapsed donors, producing bespoke communications and impact reports that keep supporters connected to our work. 

You will join a supportive and collaborative Philanthropy and Partnerships team that has grown income year on year, diversified its funding base and built lasting partnerships with a growing community of donors and supporters. You will champion the transformative impact of Essential Skills on young people from under-represented backgrounds, translating that impact into inspiring asks that motivate donors to give generously and sustainably. 

Key Responsibilities: 

• Identify and qualify new major donor prospects and manage a healthy, well-researched pipeline 

• Secure significant philanthropic gifts working towards an annual financial target 

• Deliver personalised stewardship and high-quality communications for existing and lapsed donors 

• Coordinate donor engagement opportunities including events and programme visits 

• Contribute to income planning, reporting and Salesforce records management 

Essential Experience, Knowledge and Competencies: 

• Proven track record of securing five- and six-figure gifts from HNWIs at all stages of the donor journey 

• Demonstrable success in building and maintaining relationships with significant donors and prospects 

• Experience cultivating new relationships through networking, events and research 

• Ability to write high-quality, compelling donor-facing materials including proposals and impact reports 

• Strong project management and organisational skills with the ability to manage multiple priorities 

• Commitment to Envision's vision, mission and values 

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically less-advantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview. 

To apply, please submit your application via Charity Job. For an informal chat about the role, contact our Director of Philanthropy and Partnerships, Robyn, whose contact details can be found in the application pack.

Deadline — Midnight, Sunday 17th May 

Please note: 

• Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time. 

• We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful. 

• Successful candidates will be subject to a full Enhanced DBS check and reference checks. 

- We will be interviewing as we go along, so early applicants are encouraged.  

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.

JOB TITLE: Northern Partnership & Dog Training Manger

LOCATION:                         Northern Region (Including Scotland, Northern England and parts of the Midlands)

SALARY: £37,000 - £45,000 p/a

JOB TYPE: Permanent, Full-Time and Part-Time applications considered

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The Northern Partnership & Training Manager is responsible for the operational leadership, coordination and quality assurance of Partnership and Dog Training Instructor roles operating within the Northern region.

Partnership and Dog Training Instructor roles within the Medical Alert Assistance Dog department combine elements of dog training, client instructing, partnership placement and aftercare, depending on programme need. This role provides direct line management and oversight of Northern region staff working in these hybrid capacities.

The postholder ensures consistent, high‑quality delivery of MAAD partnerships, working collaboratively with training, welfare and senior management colleagues to support dog progression, client outcomes and compliance with ADUK and ADI standards.

WHAT YOU’LL DO:

Provide operational leadership for Northern region Partnership and Dog Training Instructor roles, ensuring staff who work across training, instructing and partnership delivery are effectively supported, coordinated and developed.

You will act as the regional lead for instructor‑delivered partnership work, maintaining oversight of workloads, partnership progression, accreditation readiness and aftercare delivery, while contributing to continuous service improvement under senior management guidance.

Reports to: Interim Head of Partnership Services

ABOUT THE ROLE

You will oversee and coordinate the Northern Medical Alert Assistance Dog function, managing staff in Partnership and Dog Training Instructor roles who support MAAD partnerships from allocation through placement and ongoing aftercare.

You will provide clear leadership, supervision and quality assurance, ensuring consistent delivery standards, balanced workloads and clarity of expectations for staff whose roles span multiple functions.

You will maintain oversight of partnership pipelines, regional capacity and accreditation timelines, ensuring accurate reporting and timely escalation of risks or concerns.

This is a senior operational role requiring strong people management, excellent dog training and instructing expertise, and a calm, organised approach to managing complex client‑facing services.

Responsibilities of the Role

Hybrid Role Leadership & Management (Northern Region)

• Line manage and support Northern region‑based Partnership and Dog Training Instructor roles
• Conduct regular 1:1s, supervision and appraisals
• Chair Northern regional team meetings and provide updates to the Interim Head of Assistance Dog Programme
• Approve annual leave and expenses, ensuring appropriate regional cover
• Support senior Partnership and Dog Training Instructor staff in mentoring or supporting less experienced colleagues
• Ensure staff adhere to departmental standards, methods and policies

Partnerships, Training & Client Delivery

• Oversee the progression of puppies within the Northern region and where required, carry out relevant assessments 
• Oversee the progression of MAAD partnerships across training, placement and aftercare within the Northern region
• Ensure client learning styles, family dynamics and individual needs are identified and supported
• Support or directly deliver Partnership and Dog Training Instructor role activity where required, including: Scent and odour training, Client‑specific training, Placement training, Aftercare and refresher support
• Maintain oversight of partnerships requiring remedial training or additional intervention
• Carry out or support final accreditation assessments where appropriate
• Ensure qualified partnerships continue to meet ADUK standards

Planning, Oversight & Reporting

• Maintain oversight of Northern region partnership activity, including: Applicants, Dogs approaching match, Partnerships in training, Accredited partnerships receiving aftercare
• Escalate risks, delays or welfare concerns to the ADPM with recommended solutions
• Contribute to departmental reports and inspection readiness

Governance, Welfare & Compliance

• Ensure all Partnership and Dog Training Instructor role activity complies with ADUK and ADI regulations
• Liaise with the Health & Welfare Manager regarding health or welfare concerns
• Support rehoming outcomes for withdrawn dogs in conjunction with relevant teams
• Ensure accurate and timely record‑keeping within the Harlequin CRM system
• Occasional handling of the emergency phone, liaising with clients and volunteers to manage emergency situations

Stakeholder & Cross‑Departmental Working

• To ensure volunteers and Dog training contractors based within the Northern region are well supported by regional staff.
• Act as the primary Northern region contact for partnership‑related matters
• Work closely with Applications and Welfare teams
• Support fundraising, communications and volunteering activities when required
• Promote best practice and learning across the charity

PERSON SPECIFICATION:

Experience & Qualifications

Essential

• Minimum 2years’ experience managing or leading staff in the Assistance Dog roles within an ADUK‑affiliated organisation
• Extensive experience delivering assistance dog partnerships, including training, placement and aftercarProven experience mentoring, supporting and performance‑managing staff
• Sound knowledge of ADUK and ADI regulations
• Strong organisational and caseload‑management abilities
• Confident working independently and managing competing priorities
• Comfortable working in the presence of dogs

Desirable

• Experience working with medical alert assistance dogs
• Knowledge of medical conditions affecting adult and child clients
• Experience supporting accreditation reviews or inspection processes

Knowledge & Skills

DESIRABLE

• Strong practical dog handling, scent training and knowledge of dog behaviour and development
• Excellent coaching, assessment and quality‑assurance skills
• Calm, clear and empathetic communication style
• Strong written and verbal communication skills
• Ability to exercise sound judgement in complex, client‑facing situations
• High level of IT literacy including Microsoft 365 and CRM systems

Other Requirements

• Full UK driving licence
• Willingness and ability to travel across the Northern region
• Willingness to stay away from home and have dogs reside in the home when required

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Values & Behaviours

Working at Medical Detection Dogs will be a richly rewarding experience.

Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:

• We are respectful
• We stay positive
• We strive for excellence
• We communicate and listen
• We are ambassadors
• We are one team

And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.

About the role

Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.

Together we can transform frontline financial services, in practice, product and process, and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

Do you believe children should feel safe, happy, healthy and hopeful about their future? Because we do. 

If you're an experienced legacy marketer and want to use your skills to help change childhoods and change lives, we'd love to hear from you. 

We're recruiting for a Legacy Marketing Manager to join our team. In this role, you'll take the lead on the delivery and development of Barnardo's legacy and in-memory marketing programmes, playing a vital part in securing long-term, sustainable income for the charity. 

This is a varied and rewarding role, offering a mix of strategic planning, campaign and project management, budget responsibility and people management. You'll work across a wide range of channels — including direct mail, telemarketing, DRTV and digital — and partner closely with internal teams and external agencies to deliver impactful supporter journeys and excellent experiences. 

As Legacy Marketing Manager, you will: 

• Lead the delivery and implementation of the legacy and in-memory acquisition and stewardship programme across multiple channels. 

• Support the planning and development of the legacy and in-memory strategy, ensuring alignment with Barnardo's wider fundraising and organisational objectives. 

• Manage in-memory income and legacy/in-memory expenditure budgets, including planning, phasing, monitoring and reporting against KPIs. 

• Line manage and develop a team of Senior Legacy & In Memory Marketing Executives, fostering a culture of continuous improvement and high performance. 

• Project manage a portfolio of legacy and in-memory campaigns, ensuring delivery to time, budget and compliance standards. 

• Build strong internal relationships across Fundraising, Marketing, Digital, CRM & Insight and Children's Services to deliver integrated supporter journeys. 

• Work with and manage external suppliers and agencies, ensuring effective delivery, compliance and value for money. 

We're happy to offer remote or hybrid working (depending on location) and are open to discussing flexible working arrangements. 

You will have: 

• Substantial experience in legacy marketing, with a strong understanding of direct marketing and a proven track record of delivering successful campaigns. 

• Experience of managing budgets and using insight and performance data to inform future planning and optimisation. 

• Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment. 

• Experience of managing, motivating and developing staff, ideally in a remote or hybrid setting. 

• Sound knowledge of fundraising best practice, compliance requirements, GDPR and data protection. 

• Excellent written communication, interpersonal and stakeholder management skills. 

If this sounds like you, we'd love for you to apply. If you have any questions about the role, please don't hesitate to get in touch. 

Together, we can help build brighter futures for children and young people across the UK.

Development Manager 
Location: Cambridge, UK OR Remote, UK, with regular travel to Cambridge 
Salary: £44,000-£48,000 p.a. full-time equivalent, dependent on experience
Basis: Fixed-term contract (12 months). Full-time, part-time or flexible.
Eligibility: You must be eligible to work in the UK

The role

We are looking for a Development Manager to join our fundraising team to support our ambitious, global mission to democratise computing and AI education for all young people. . You’ll build and manage a global portfolio of strategic, high-value funding partners that share and advance our mission. Through effective relationship building and account management, you’ll engage donors with the aim of growing their long-term support for our work.

The ideal candidate will have experience of successful corporate/institutional partnership development and/or stewardship at a national or international scale. You may also have experience working with trusts and foundations or securing sponsorship for events.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team of people who care about our mission and each other

We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.

Responsibilities

• Proactively develop a pipeline of funding opportunities, establishing relationships that will lead to new partnerships or donations
• Manage a portfolio of existing partners, developing and implementing engagement strategies to strengthen these relationships
• Match funders’ objectives with the Foundation's programmes and goals
• Prepare funding applications, proposals, presentations, and pitches, working collaboratively across the Foundation to support the development of these documents
• Evaluate and report on partner activities to ensure goals are achieved and the impact of their support is shared
• Develop and implement engaging and bespoke stewardship plans
• Accurately capture information using our CRM (Salesforce) pipeline process
• Support colleagues as they develop new donor relationships to secure grants and donations
• Develop and maintain updated knowledge of the Foundation’s programmes and associated funding opportunities

Experience and personal attributes

We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here. 

You should have:

• Experience in securing and developing long-term corporate partnerships and/or high value income (£50K+)
• Competence in using a CRM or equivalent system
• Effectiveness in working with multiple stakeholders across organisations to achieve solutions and deliver results
• Evidence of highly adaptable interactions with a wide range of people, with experience in advocacy, networking, and negotiation
• Practical knowledge of preparing and presenting a compelling case for support in various forms, including in person and through written communication
• Experience of monitoring, reporting, and forecasting against plans and budgets
• Strong organisational and administrative skills
• Excellent relationship building skills
• A commitment to the mission and values of the Raspberry Pi Foundation

Ideally, you’ll also have:

• Experience in prioritising a pipeline of multiple opportunities
• A high level of IT literacy, particularly knowledge of using the Microsoft Office suite or Google apps (Gmail, Calendar, Docs, and Forms)
• Experience in fundraising in markets outside of the UK

About us

The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies. 

We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly.

All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries. 

Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries. 

We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.

Benefits

In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues. 

• Paid time off. In addition to public holidays, full-time employees in the UK receive 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year. 
• Pension. We provide an 8% employer contribution on top of your minimum 4% employee contribution. 
• Private healthcare. We provide comprehensive private healthcare for all employees through Vitality Plus. 
• Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
• Support for parents and carers. We provide generous family leave and flexibility for parents and carers. 
• Life assurance and income protection. We provide life assurance and income protection schemes to provide peace of mind for you and your family. 
• Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. 
• Travel to work. Through our Cycle-to-Work and Season Ticket Loan schemes we support cost effective and sustainable travel to work. 

Timetable for applications

Closing date: 8 May 2026, 9:00am
Phone screen: Week commencing 11 May 2026
First interview: Week commencing 25 May 2026
Second interview: Week commencing 1 June 2026]

Our recruitment process

All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. 

Here's what you can expect: 

• As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your cv and a short cover letter. 
• Eligible applications will be reviewed by our recruitment team and the hiring manager. 
• A small number of candidates will be invited to a phone call with the hiring manager. 
• The purpose of this call is to check our understanding of your application and to answer any questions you have. 
• We normally have two interviews, which may take place in-person. Interviews will be with the hiring manager and at least one other colleague. 
• You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. 
• If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

About Action Duchenne 
Action Duchenne supports, empowers and equips every DMD community in their journey from diagnosis and beyond.

Duchenne Muscular Dystrophy (DMD) is a muscle wasting condition for which there is no cure, but we journey alongside communities to empower them and provide information for them to make informed decisions. Action Duchenne has a team of passionate, supportive staff who are keen to do more for families living with Duchenne and has a number of staff with direct lived experience. 

At Action Duchenne, values are more than words—they shape how we work and interact every day. For this role, we are looking for a team member who can reflect our values: 

• Supportive – Actively assist colleagues and stakeholders, fostering a culture of collaboration and reliability. 

• Empathetic – Approach challenges with understanding, considering the impact on people internally and externally. 

• Respectful – Ensure all communications and decisions uphold dignity and fairness, especially when handling sensitive matters. 

• Community Focused – Make decisions that strengthen our community, ensuring all activity supports inclusive engagement and shared purpose. 

• Inclusive – Promote accessibility and equity, ensuring everyone feels valued and heard. 

The Events Officer will embody these values in every aspect of planning, delivering and evaluating events. 

What we offer: 

• 24-hour confidential Employee Assistance helpline 

• Private health insurance 

• Flexible hours 

• 5% employer pension contribution 

Main Purpose of the Role 
This new role aims to support the design, coordination and delivery of Action Duchenne’s events portfolio, including the Annual Community Summit, regional meetups, workshops, and online events. The role will ensure smooth operational delivery, high‑ quality participant experiences, accessible information, and effective logistics‑ and supplier coordination. 

This role contributes directly to our organisational impact by ensuring families, young people, professionals and partners have access to engaging, supportive and well managed events. This is a brilliant opportunity for someone who enjoys a challenge, is incredibly organised with excellent project management skills, close attention to detail, creativity and a passion for supporting every DMD community. 

 Specific Tasks 

1. Event Coordination and Logistics 

• Support the planning and delivery of the Annual Community Summit, working closely with the Chief Scientific Officer, Director of Fundraising and Communications, and wider team. 

• Coordinate logistics for in‑person and online events, including venue liaison, catering, accessibility arrangements, equipment, travel, accommodation and schedules. 

• Ensure event details are accurately published and updated across relevant platforms (website, CRM, communications channels). 

• Manage registration processes for all events and ensure attendees receive timely, accurate joining information. 

• Support the organisation of regional meet‑ups and workshops, ensuring venues, facilitators and resources are in place. 

2. Administration and Operational Delivery 

• Maintain clear and accurate administrative systems, including event checklists, timelines, risk assessments and evaluation forms. 

• Track planned expenditure and ensure costs align with budgets, escalating issues where necessary. 

• Prepare and maintain event collateral (slides, handouts, resources, signage), ensuring accessibility and brand consistency. 

• Provide administrative and practical support during events (both online and in person), including setting up webinar sessions and coordinating pre and post event meetings internally. 

3. Stakeholder and Supplier Management 

• Liaise with venues, suppliers, speakers, exhibitors and partners to ensure high quality event delivery. 

• Develop positive working relationships with internal colleagues to ensure a joined-up programme across support, communications and scientific teams. 

• Provide excellent customer service to participants, responding promptly and sensitively to enquiries, access requirements and logistical questions. 

4. Community and Engagement Support 

• Collaborate with Support Team colleagues to ensure events reflect community needs and priorities. 

• Support the promotion of events through the Communications Officer, ensuring timely provision of copy, event information and updates. 

• Encourage and support attendance from families, young people, professionals and community partners. 

5. Data Management, Monitoring and Evaluation 

• Ensure accurate data entry in CRM systems (eTapestry or similar) for attendee lists, engagement tracking and follow up actions. 

• Collect and analyse feedback, producing short evaluation summaries to inform future planning. 

• Track attendance, trends and logistical improvements, contributing to quarterly reporting. 

6. Risk, Compliance and Quality Assurance 

• Support event risk assessments and ensure compliance with safeguarding, accessibility and GDPR guidance. 

• Ensure that content and delivery meet Action Duchenne’s quality standards and reflect the needs of families affected by Duchenne. 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets. 

Key Performance Indicators (KPIs) 

• Event logistics prepared within agreed timelines 

• Accurate event information published and updated within required timeframes 

• Participant satisfaction and engagement measured through surveys 

• Conference and event attendance targets met 

• CRM data entry completed within 2 working days of events 

• Budget expenditure tracked monthly with minimal variance 

• Effective delivery of regional and online events aligned with pre-agreed schedule 

Person Specification 

Knowledge & Experience 

Essential

• Experience organising in person events from start to finish for over 300 attendees. 

• Experience liaising with suppliers, venues and speakers. 

• Experience with CRM/data entry, with close attention to detail. 

• Experience organising and hosting remote events. 

• Understanding of hybrid events. 

Desirable

• Experience in the charity sector. 

• Knowledge of Duchenne or similar life-limiting conditions. 

Skills & Abilities 

Essential

• Strong interpersonal skills, with the ability to build trust, motivate teams and develop positive relationships with beneficiaries, staff, volunteers and external partners. 

• Understanding of the importance of safeguarding around events. 

• Exceptional communication skills. 

• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines. 

• Analytical and data literate, able to interpret performance data, identify trends, and use insight to drive improvement. 

• Skilled in problem solving, with a proactive, solutions focused approach. 

• Ability to be assertive while maintaining empathy, particularly when supporting teams dealing with emotionally complex situations. 

• Digital proficiency including Microsoft Office, CRM systems and digital communication tools. 

Attributes 

Essential

• Emotionally intelligent, reflective and able to manage sensitive issues with empathy and professionalism. 

• Values driven, compassionate and committed to improving the lives of individuals and families affected by long term or life-limiting conditions. 

• Resilient and adaptable, able to navigate complexity. 

• Creative, dynamic and innovative, with the ability to take ideas from concept to delivery. 

• Demonstrable commitment to equity, diversity and inclusion. 

• Personally, and professionally, responsible with high standards of integrity and accountability. 

• A sense of humour and the ability to bring warmth and humanity to the role. 

Closing date: 25 May 2026 at 9am, with first round, online interviews aiming to take place in week commencing 8th June. 

Our client supports children, young people and families facing bereavement, as well as parents and carers of children with life-limiting conditions, providing specialist services, training and support across the UK. Following a recent merger, the organisation has strengthened its reach and impact, bringing together two leading charities to provide even greater support to grieving children and families nationwide.

Prospectus is delighted to be supporting our client with their search for an Individual Giving Manager. This role will support the delivery of a fundraising plan, growing income across channels including Direct Mail, Regular Giving, Lottery, Legacies and In Memory. Working closely with the Head of Individual Giving and Supporter Engagement, you will lead on acquisition campaigns, creative development and supplier management, using a mix of digital and traditional approaches to expand and engage the supporter base.

The ideal candidate will bring strong experience in Individual Giving, with the ability to develop compelling campaigns that grow income and attract new supporters. You’ll be confident delivering end-to-end programmes, including direct mail, managing budgets and using CRM systems to track performance and insights. Highly organised and adaptable, you’ll be comfortable juggling multiple priorities while creating engaging supporter journeys across a range of channels.

£40,000
Permanent and full time  
Remote with occasional travel to High Wycombe

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.  

Are you an experienced complaints leader with the credibility and confidence to shape service standards, influence change and lead a high‑performing team in a regulated environment?

We’re looking for a Call Centre Complaints Team Leader to provide strong operational leadership across our hybrid complaints function, ensuring fair, timely and compliant resolution while championing excellent customer outcomes.

About the role

You’ll have end‑to‑end accountability for the performance, quality and continuous improvement of a large complaints team. Leading by example, you’ll embed a customer‑centred, values‑led culture where complex cases are handled with empathy, consistency and sound judgement, in line with our Complaints Policy and regulatory requirements, including Charity Commission standards.

A key part of the role is driving sustainable improvement. Using insight, root‑cause analysis and performance data, you’ll identify systemic issues, influence change across teams and implement measurable improvements that strengthen customer experience and reduce repeat complaints.

You’ll also act as a senior point of expertise for complaint handling, supporting customer‑facing teams through clear guidance, policy ownership and effective stakeholder engagement.

Key responsibilities

• Lead and develop a large hybrid complaints team, with clear accountability for KPIs, SLAs and service quality
• Act as the senior escalation point for complex, sensitive or high‑risk complaints
• Ensure consistent compliance with policy, regulatory and data‑protection requirements
• Oversee quality assurance, coaching and capability development
• Produce robust performance and regulatory reporting, using insight to drive improvement
• Build strong internal and external stakeholder relationships as a complaints subject‑matter expert

About you

You’ll bring:

• Extensive experience leading complaints or customer service teams in a regulated, high‑volume call centre environment
• Strong knowledge of complaint handling, governance and regulatory frameworks
• A confident, inclusive leadership style, with experience managing hybrid teams
• Advanced data, reporting and CRM capability, using insight to influence decisions and change
• A calm, authoritative and solution‑focused approach, particularly under pressure

If you’re motivated by service excellence, people leadership and driving meaningful organisational improvement, we’d love to hear from you.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office.