Customer service manager jobs in Birmingham

Closing Date: 25th May 2026

Interview Date: 3rd June 2026
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington.  Some travel and occasional event support will be part of the role.
Hours:  37.5 hours per week
Salary: Corporate Band E £35,423 - £41,403per annum
DBS Requirement: Basic

If you’re someone who loves spotting patterns, uncovering opportunities, and turning data into decisions that make a difference—this could be your next move.

We’re looking for a Fundraising Research & Data Insights Lead to help inform the future of our fundraising. This is more than dashboards and spreadsheets (although you’ll love those too). It’s about using data and intelligence to unlock new income, build stronger relationships with supporters, and ultimately help us provide vital care to people when they need it most.

Why This Role Matters

You’ll sit right at the heart of strategy and storytelling—combining analytical thinking with real-world impact. One day you might be identifying a future major donor, the next you’re sharing insights into campaign that reaches exactly the right audience at exactly the right time.

What You’ll Do

• Hunting down new funding opportunities across trusts, grants, corporates, and major donors
• Building rich prospect profiles and helping shape a powerful major donor strategy
• Digging into CRM data to uncover trends, behaviours, and untapped potential
• Creating dashboards and reports that people want to read (and act on)
• Helping teams target smarter, engage better, and raise more
• Tracking campaign performance and turning “what happened?” into “what next?”
• Keeping us ahead of the curve with sector insights, trends, and competitor activity
• Championing data quality, compliance, and best practice across the team

We’re looking for someone who:

• Gets a buzz from data, detail, and discovering the “why” behind the numbers
• Has experience in fundraising, nonprofits, or a similar insight-driven environment
• Is confident with CRMs, Excel, and visualisation tools like Power BI
• Can turn complex analysis into clear, compelling stories
• Juggles priorities without dropping the ball
• Builds great relationships and enjoys working across teams

And just as important…

You’ll bring curiosity, initiative, and a genuine motivation to make your work matter. This is a role where your insights don’t sit on a shelf – they drive real change.

What We Offer

· The opportunity to shape and grow a brand-new income stream.

· A collaborative, supportive working environment.

· The chance to make a real difference in supporting hospice care for local families.

· Puts patients, families and people first

· Flexible and inclusive ways of working

· Competitive salary, generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

Data and Monitoring Officer

£26,229 per annum

Birmingham Mind Offices, Albert House, Birmingham (Hybrid)

Full-Time

Permanent

Hours:37.5 Hours per week

Our client has an opportunity for a data driven individual to help ensure that they have systems, processes, and measurement tools to monitor and evaluate the impact of their mental health services. Our client is the city’s leading independent mental health charity and every day they use data to inform the decisions they take, ensuring they provide excellent care and support for people where and when they need it.

With strong Excel skills you will demonstrate a passion for analysing complex data and compiling reports for both internal and external stakeholders. You’ll act as a System Administrator for their CRM system and assist with the continual improvement of the organisation's database.

Key Responsibilities:

· Assisting the Performance & Evaluation Manager to build questionnaires and data collection tools within the organisation’s database, to ensure that the organisation can effectively monitor and evaluate the outcomes and value of its many different services.

· Support the development and delivery of training and awareness programmes throughout the organisation on data and our systems.

· Lead data cleaning and processing for monthly data submissions to the NHS Mental Health Services Data Set (MHSDS) and other regular reporting.

· Export and analyse data from our CRM database (VIEWS), regularly producing data visualisations and reports, working closely with service managers and partner organisations often within tight time scales.

About You:

To be successful, you will be highly numerate and confident working with quantitative data and will have experience of using monitoring and evaluation tools. Strong Excel skills are a must with the ability to convey data insights and training across the organisation.

You’ll be meticulous in your approach and able to work to tight deadlines. Our client is looking for an individual that holds a relevant qualification or experience that includes research, evaluation or handling of data.

Apply now to help us deliver “Better Mental Health for All” in Birmingham.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Candidates must have the right to work in the UK for a minimum of 12 months. Our lient is not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

They are very proud of their diverse workforce and actively encourage applications from people that come from minority communities.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Monday 8th June 2026

Interviews are expected to take place week commencing Monday 22nd June 2026

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

As the Senior Public Affairs and Campaigns Officer, and with the support of the Senior Public Affairs and Campaigns Manager you will be responsible for the development, implementation and monitoring of public affairs and campaigns activity in order to achieve real change through influencing policy and legislation on health services which impact the lives of people affected by bowel cancer in England, with a particular focus on Westminster.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

We’re looking for a talented Challenge Events Fundraiser to join our team in delivering our ambitious events strategy. This role is vital as we continue to develop incredible relationships with new and existing supporters helping them to network, influence and fundraise via challenge events. 

Through excellent supporter care and stewardship, the Challenge Events Fundraiser is required to increase income for our challenge events portfolio. Working with the Challenge Events Manager, the post holder will deliver the events strategy as well as contribute to its ongoing development.

To succeed in this role you’ll need to:
• Develop and grow networks of event supporters, volunteers and community organisations to increase participation in fundraising events and generate sustainable income for the charity.
• Deliver an effective supporter journey, providing high-quality stewardship which motivates and enables supporters to complete successful fundraising activities within their communities.
• Support the delivery of the charity’s event fundraising strategy, working closely with the Challenge Events Manager to achieve agreed income targets.
• Plan, coordinate and evaluate key challenge events within the fundraising calendar (e.g. Abseil, London Marathon, Great Birmingham Run), ensuring successful delivery and supporter experience.
• Act as a visible ambassador for the charity’s events programme, building and maintaining strong relationships with supporters, community groups and partners.
• Ensure all fundraising activity is delivered in line with relevant legislation, including UK charity law and Fundraising Regulator guidance.
• Work collaboratively with colleagues across the charity and wider organisation, providing support and cover where required to ensure the effective delivery of fundraising activities.
• Work with internal teams to develop and deliver engaging fundraising products and events, ensuring effective donor stewardship and supporter engagement.
• Monitor performance against agreed targets, identifying opportunities and potential risks and provide regular income and KPI reports.
• Maintain accurate and up-to-date supporter records, including the use of Salesforce and contribute to the development of effective internal processe

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Senior Events and Community Fundraising Officer  

Salary: Band C, £32,106 - £38,460 (depending on experience) 

Hours: 35 per week with the option to work a compressed 9 day fortnight. Other types of flexible working would be considered. 

Contract: Permanent 

Location: Home based, with occasional travel to London area for team meetings and nationally to attend fundraising events and meet supporters

Reports to: Individual Giving Manager

Applicants must be UK-based and hold the right to work in the UK 

We’re looking for an enthusiastic, proactive community and events fundraiser with great project management and relationship building skills. You’ll be responsible for leading on a varied portfolio of fundraising activity, identifying new supporters, stewarding existing supporters and delivering community fundraising products and campaigns. 

Events and Community Fundraising is an established income stream at Breast Cancer UK but we know there is potential to grow, so we’re investing in proactively developing the area. This role is an opportunity for a talented fundraiser - with at least three years of experience working in Challenge Events and/or Community Fundraising and a strong track record of delivering results – to take a lead on these income streams and build something amazing. You’ll need a strong understanding of how to deliver excellent supporter experiences, and the ability to spot trends and opportunities aligned with our audiences and our brand, and capitalise on them. 

You will have opportunities to expand your skills and expertise and really own your area, as part of a small but mighty fundraising team. If you are highly motivated, collaborative, love building relationships and working as part of a friendly and supportive team, we want to hear from you!

What do we do? 

In the UK today, around 59,000 women and 420 men are diagnosed with breast cancer every year. 1 in 7 women will develop the disease at some point in their lives. 

But we believe in a future where fewer people have to face this devastating disease - because we know that at least 30% of breast cancer cases are preventable. 

By making changes to modifiable lifestyle and environmental risk factors, we can drive cases down. Our focus on prevention is unique - we are shining a light on the changes we can make at an individual and societal level to prevent breast cancer.

To achieve this, we: 

• Deliver an education programme - empowering individuals with trustworthy, science-backed information and guidance to help them understand and reduce their risk. 
• Fund research into the causes of breast cancer —while significant progress has been made in improving survival rates through new treatments, we are dedicated to ensuring fewer people ever receive a diagnosis.
• Run campaigns - to increase public understanding of the risk factors for breast cancer, such as Endocrine Disrupting Chemicals, and to influence policy-makers and industry, to protect consumers and provide safer alternatives. 

Not all breast cancers can be avoided, but we need a united movement for prevention, to tackle this devastating disease head on. We believe that everyone in society should be able to do something about breast cancer before it happens.

Why join us? 

• To be part of a fantastic supportive team. 
• Work for an organisation that values a positive and inclusive culture. 
• Fully remote working. 
• Competitive salary of £32,106 - £38,460 PA (depending on experience) 
• 29.5 Days Annual Leave Plus Bank Holidays. 
• Option for full time colleagues to compress hours and work a 9 day fortnight. 
• Healthcare cover and employee assistance programme. 
• Enhanced Sickness, Maternity and Paternity pay. 
• Great supportive culture with generous professional training and development programmes. 
• For full details see our website

How to apply 

The closing date for applications is Monday 1st June at 9am.

To apply for this position please complete the application form and a Equality and Diversity monitoring Form found on our website  The full Job Description can be found in the Recruitment Pack 

Interviews 

First round interviews will be held virtually w/c 8th June

We anticipate holding a second round w/c 15th June 

For further information on the charity see our website   

At Breast Cancer UK, we're dedicated to being a caring and welcoming place, where everyone feels supported and employees feel like they belong. Our aim is to create an inclusive culture where our employees can reach their full potential, without prejudice and discrimination. We value respect, understanding, and the richness that diversity brings. We welcome applications from candidates of all backgrounds, identities and abilities.  

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Please note:  Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent.  Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Closing Date:  29th May 2026

Interview Date: First stage 10th June 2026 - over Teams, Second stage 18th June 2026- On Site

Location: The role requires regular on-site presence to support shop teams. We offer flexibility in working locations where operationally appropriate, including some opportunity for home working. Flexible and compressed working patterns are supported, and we welcome conversations about individual requirements
Hours:  37.5 hours per week
Salary: Corporate Band F - £30,184 - £35,591 per annum
DBS Requirement:  Basic Check

Are you a creative communicator who wants their work to make a real difference?

Birmingham Hospice is looking for a talented and driven Retail Communications Officer to join our Income Generation and Marketing Team. This is a brand-new role - an exciting opportunity to shape something from the ground up and make it your own.

Our hospice’s retail estate is growing fast. With 26 shops and more on the way, retail is a vital source of income that helps us care for hundreds of patients and families across Birmingham each year. But to make the most of that opportunity, we need brilliant communications and marketing support behind it.

As our Retail Communications Officer, you’ll be responsible for delivering marketing for our shops, for retail-led events, our house clearance service, furniture collections and new store openings - driving footfall, awareness and income through creative campaigns, standout social media content and strong community relationships. You’ll be a trusted partner to our Retail Team, helping to build a consistent, professional presence for every shop in its community – and playing a key role in the growth of our retail offering.

You’ll work closely with our Retail and Communications teams, building real partnerships, supporting volunteer and staff recruitment, and helping ensure every one of our shops has a consistent, professional presence in its community.

What you’ll be doing

• Creating and managing campaigns that drive retail income, donations and footfall.

• Building and maintaining a strong retail presence on digital channels.

• Marketing house clearances, furniture collections and new shop launches.

• Supporting volunteer and staff recruitment through compelling storytelling and employer brand content.

• Monitoring campaign performance and reporting on key metrics, using insight to refine and improve activity.

• Equipping the Retail Team with tools, templates and training to ensure a consistent brand presence across all shops.

What we’re looking for:

• A background in marketing, communications or PR.

• Confidence across digital channels including social media, email and content management.

• Strong creative skills - you can write, design and produce quality content.

• Excellent project management and the ability to manage multiple priorities.

• A collaborative, relationship-driven approach.

• Ideally, experience in retail, charity or income generation marketing (though not essential).

Why work at Birmingham Hospice?

At Birmingham Hospice, our people are united by compassion, kindness and a shared commitment to making a difference.

By joining us, you’ll be part of an organisation that:

· Puts patients, families and people first

· Values respect, honesty and collaboration

· Encourages learning, reflection and improvement

· Supports flexible and inclusive ways of working

· Offers the chance to do work that is genuinely meaningful

Global Programs Events and Project Coordinator

Job Overall goal: Support the delivery of global events and the creation of a range of content, ensuring both align with the charity’s objectives, including activities designed for a global audience.

Job Location: Remote working, with the ability to attend on-site meetings in Milton Keynes (MK19) ideally once a month.

Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.

Overview
The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”. Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources.
This is an exciting opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.

Job summary
We are seeking a highly organised and proactive individual to join our team. This role focuses on supporting the administration and delivery of events, ensuring smooth coordination, logistics, and a high-quality participant experience. It also includes stakeholder management, maintaining clear communication and strong relationships with attendees, partners, and internal teams. In addition, the role contributes to content development (both print and digital), and supports the contextualisation and translation of resources for global audiences.

Key Responsibilities:
Event Planning and Support

• Assist in the planning, coordination, and delivery of event logistics.
• Liaise with stakeholders, including vendors, venues, and service providers, to ensure high-quality event delivery.
• Manage delegate booking systems, taking ownership for providing prompt and professional support to attendees and stakeholders via phone, messaging and email, and delivering excellent delegate care throughout events.
• Maintain and regularly update registration systems and databases, ensuring high levels of accuracy and data integrity.
• Provide on-site event support, including set-up and liaising with AV and logistics teams to ensure smooth execution.
• Support campaign and project planning, including tracking content-related budgets for approval.
• Maintain and update event timelines and the global content calendar, ensuring progress is accurately reflected.
• Assist in the planning and delivery of special event elements (e.g. consultancy clinics).
• Monitor and track project costs, ensuring value for money.
• Process and input event-related receipts and expenses, supporting accurate and timely monthly accounting.
• Use initiative to flag any risks to project delivery, supporting timely resolution.
• Support wider projects across programmes and charity operations as required.

Communication & Content Delivery

• Assist in the creation of event materials, including digital resources, workbooks, email campaigns, websites, and related content.
• Provide administrative and practical support to event personnel in global locations as they deliver our programs.
• Assist in repurposing content into multiple formats to support wider reach and usability.
• Support the preparation and distribution of monthly comms emails.
• Assist with proofreading and formatting event content.
• Support the development and maintenance of an online training portal for specific programs.
• Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.

Cultural Adaptation & Coordination

• Assist with the localisation of content to ensure materials are culturally appropriate, assisting communication with translators and stakeholders to help adapt resources for different cultural contexts.

Evaluation & Reporting

• Assist in tracking the performance of content and programs through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
• Support the preparation of content and project reports, including metrics and evidence required for various audiences.
•  

General & Organisational

• Actively contribute to team meetings, planning sessions, and creative brainstorming.
• Occasional evening and weekend work and travel may be required for event support.
• Any other duties as required.

Occupational Requirement
The candidate must have an active Christian faith. By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life.

Experience (Essential):

• Have experience in a church/charity or professional environment.
• Strong understanding of and commitment to the Foundation’s mission, with an understanding of the Church scene.
• A genuine passion for advancing the gospel through the global Church, with a commitment to supporting both Christian givers and churches and charities.
• The ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail and accurate.
• Highly administrative and customer service focused.
• Demonstrated creativity and the ability to translate ideas visually, demonstrated via portfolios, academic work, or volunteer projects.
• Ability to work collaboratively in a team environment, with strong interpersonal skills.
• Professional in appearance and a desire to constantly improve and grow.
• Willingness to be flexible in working hours with occasional travel and overnight stays.

Experience (Desirable but not required):

• Some experience supporting events.
• Administrative and customer service experience.
• Some experience producing content creation across print and digital formats.
• Additional language.
• Experience using design software e.g. Adobe and Canva.

Qualifications:

• Education: Bachelor's degree preferred or equivalent experience (Essential). We welcome applications from graduates who are eager to learn and develop in the role.
• Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable).

Benefits

• This is a full-time position (Monday-Friday)
• Start as soon as possible.
• This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs.
• Salary £27K-£30k depending on previous experience.
• Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
• Pension contributions via auto-enrolment to NEST.
• Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.

Finance Business Partner
Reference: APR20260381
Location: Flexible in UK - However this role will include travel in the UK to meetings and to UKHQ in Sandy, Bedfordshire.
Contract: 12 months, Fixed-Term
Hours: Full-Time, 37.5 hours per week
Salary: £45,644.00 - £48,732.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

The RSPB is one of the UK’s most respected conservation charities for the conservation of birds and nature. As an RSPB employee, you will be helping to save nature every time you come to work. If you have a passion for nature and conservation this could be your ideal role, there’s never been a more important time to protect our wildlife and wild places.

We are seeking an excellent qualified accountant to join our Financial Planning and Reporting team, as a Finance Business Partner, supporting colleagues in the UK Countries Directorate more specifically for Scotland, Wales, and Northern Ireland (though you do not need to live in any of those locations). This is a key role working directly with our conservation delivery and our reserves network areas, all with individual characteristics and skills requirements.

What's the role about?

As a Finance Business Partner you will work proactively with senior colleagues to provide an added-value service of financial support to our UK Countries Directorate. In addition to a strong management accounting background, you will understand the difference that can be made through strong business partnering relationships and be confident in building those relationships. You will gain the respect and confidence of the colleagues you support through strong communication skills (written and oral) and your ability to constructively challenge ideas and plans. You will add value through gaining an intimate understanding of the Directorate that you partner, together with contributing to business performance and the requirements of the finance function with the charity's need.

You will be a fully qualified accountant with up-to-date technical knowledge and a desire to progress in your profession. We will want the successful candidate to influence change and use their skill set to further drive the organisation's objectives forward. You will also be comfortable working under pressure, to tight deadlines, and interacting with people at all levels within the RSPB.

Essential skills, knowledge and experience:

• Fully qualified accountant (ICAEW, ACCA, ICAS, CIMA, or equivalent professional body)
• Sound knowledge of technical accounting legislation
• Ability to act as a critical-friend to senior management balancing challenge and support. Develop effective working relationships that influence and challenge senior management teams, so that the role of the Finance Business Partner is an integral and valued part of the organisation
• Ability to influence decision makers through sound logic, diplomacy and assertiveness, with the ability to convey appropriate financial messages to various audiences
• Ability to evaluate incomplete and complex financial information, to develop and consider a range of possible options and make a judgement as to the recommended course of action
• Excellent communication (written and oral), coaching, mentoring, presentation and training skills
• Ability to ascertain financial trends and calculate the impact of them on the organisation under various scenarios
• Working in cross-functional teams to provide transformational advice on new initiatives, investment appraisals/organisational restructures/matters of risk and control design effective mitigation strategies, in order to support effective decision making
• Build capability and knowledge in managers so that they can effectively manage their budgets through effective financial information, support and advice
• Working with the all finance teams, to implement new Finance initiatives, ensuring the highest level of customer service and procedures are continuously reviewed so that the service is business focused in the delivery of objectives with an expert knowledge of your client area.

Desirable skills, knowledge and experience:

• Experience of forecasting and planning in a dynamic environment
• Experience of delivering transformation change
• Delivery of coaching and training of financial matters to non financial colleagues
• Experience of annual accounts preparation
• Knowledge of charity finance matters.

Additional information:

The role is a hybrid position that will require travel in the UK including to the UKHQ Finance Department in Sandy Bedfordshire, and to attend meetings in the support of your team, department and directorate.

This is a 12 month Fixed-Term role for 37.5 hours per week.

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Sunday, 24th May 2026
We will be reviewing applications and conducting interviews on an ongoing basis throughout the advertising period.
N.B. We reserve the right to close the advertisement early should a suitable candidate be found.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

As part of this application, you will be asked to provide a copy of your CV and complete an application form where you will have the opportunity to tell us how you meet the criteria set above. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

About the role

Sitting within the Community & Events Team, and more broadly the Income & Engagement Department, the Community Fundraising Officer plays a vital role in supporting the long-term growth, development, and delivery of Sands’ community fundraising activities.

This is a new role at Sands, and it is an exciting time to join our growing team. This role will support acquisition activity, national campaign delivery and provide outstanding stewardship to fundraisers, community group and Sands groups, maximising their fundraising efforts and strengthening their relationship to Sands. You will also support the development of Sands regional fundraising approach, providing operational and administrative support to the Community Fundraising Manager.

The role is key to enabling the scaling of national community campaigns, enhancing supporter led fundraising activity, delivering high quality supporter stewardship, and supporting the future development of Sands’ emerging regional fundraising model.

Main Responsibilities

Community Fundraising Delivery & Growth

• Working with the Community Fundraising Manager, develop and deliver a community fundraising strategy for both new and existing activities.
• Support and assist with the delivery of Sands' community fundraising portfolio, ensuring activities are monitored and excellent supporter experience is given so to maximise impact and growth of each product.
• Provide operational and administrative support across the community fundraising pipeline, including, building web pages and ad campaigns, managing enquiries, recording activity on the database, drafting communication and creating e comms.
• Support the implementation of Sands’ regional fundraising model over the next strategy period, working with internal teams to establish ways of working, build best practice and, to identify opportunities for local engagement and increased income.

Supporter Stewardship & Relationship Management

• Deliver high quality, personalised stewardship for supporter led community fundraisers, community groups, schools, clubs and societies, ensuring supporters feel valued, inspired and supported throughout their fundraising efforts.
• Maintain regular communication with supporters via email, phone, and social platforms, ensuring prompt responses, clear guidance and automating where appropriate to improve efficiency.
• Provide proactive stewardship to high potential fundraisers and groups, helping them reach and exceed their targets.
• Work in collaboration with the Supporter Care Team to ensure seamless supporter journeys and continuity of communication.
• Work in collaboration with the Volunteering Team to support Sands Volunteer Groups with their local fundraising activities.
• Review and implement a tiered thanking model, ensuring fundraisers of all levels are thanked appropriately and in a timely manner.

Marketing & Engagement

• Support the Community Fundraising Manager with the delivery of marketing activities for supporter led community fundraising.
• Assist with the development of marketing materials and ads for supporter led community fundraising, seasonal campaigns, and national challenges.
• Work with the Engagement Team to update and maintain the “Fundraise for Us” section of Sands’ website, ensuring content is inspiring, accurate and up to date.
• Gather case studies, stories and impact examples to support promotional activity and supporter motivation.
• Capture and create content for email and social media.
• Work with external agencies and provide admin support to maximise impact and capture learnings.

Administration, Data & Reporting

• Maintain accurate supporter records in the CRM, ensuring all relevant information is captured and updated in a timely manner.
• Support data insight and reporting processes, enabling effective measurement and optimisation of community fundraising activity.
• Prepare basic reports, summaries, supporter lists and stewardship logs.
• Manage logistical tasks relating to fundraising packs, stewardship materials and fundraising products.
• Ensure all activity complies with fundraising regulation, governance standards and Sands’ policies.

Cross Team Collaboration

• Work closely with the Community Fundraising Manager, Supporter Care Officers, Engagement Team, Events Team and Community & Volunteering Team to ensure joined up supporter experience across Sands.
• Support the wider fundraising programme during peak activity periods—including Baby Loss Awareness Week, Say their Name Day, Winter campaigns, and regional events—by assisting with supporter enquiries, content collation and campaign delivery.
• Attend Sands events, supporter activities and external meetings where required, occasionally outside of normal working hours.

General Responsibilities

• Be an active member of the Community & Events Team and Income & Engagement Department, collaborating with colleagues to optimise performance across all fundraising areas.
• Demonstrate flexibility and a willingness to adapt within a fast growing, evolving fundraising function.
• Take part in monthly 1:1s, annual appraisals, and personal development reviews.
• Undertake all mandatory training and abide by Sands’ organisational policies.
• Represent Sands professionally at internal and external events and meetings.

Person Specification

Skills & Experience

• Experience in a fundraising, events, community engagement, customer service or administrative role (charity sector experience advantageous).
• Excellent interpersonal skills, with the ability to build rapport and communicate empathetically with supporters.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively and meet deadlines.
• Ability to write clear, engaging supporter communications.
• Comfortable using CRM systems, databases and digital platforms.
• Creative thinker with the ability to contribute ideas for campaigns and supporter engagement.
• A passion for supporter led fundraising and an understanding of the motivations of community fundraisers.

What does it take to lead the national voice for special schools at a time of real change?

Chief Executive Officer (CEO) – National Association of Special Schools (NASS)

National – home-based, with regular travel across England and Wales, particularly London

£90,000–£110,000 per annum

Full-time, permanent.

About NASS 

The National Association of Special Schools (NASS) is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision.

We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. NASS is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy.

This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require NASS to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity.

As our next Chief Executive, you will:

• Strategy & Impact: Lead NASS through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape.
• Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight.
• Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture.
• Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity.
• Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring NASS remains relevant and well connected.
• Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning.
• Brand & Profile: Act as a credible public ambassador for NASS, helping to modernise communications and broaden the organisation’s voice beyond a founder-shaped model.
• Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications.
• A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change.
• A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction.
• A confident communicator with the gravitas to represent NASS with members, staff, trustees, MPs, peers, media and national partners.
• A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment.
• Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making.
• Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development.
• Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context.
• Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments.

Why NASS?

• This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose.
• You will help shape the future of specialist education at a time when SEND reform is high on the agenda.
• NASS has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees.
• The organisation offers a genuinely influential platform, with strong connections across the sector and with government.

Application

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 8th June 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Global Digital Fundraising and Engagement Coordinator

Remote from the UK

Starting salary for this position is £35,604 per annum (plus contributory pension)

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

About the role:

You will join our Global Fundraising department to help us grow our income across digital channels, enabling us to reach more people affected by landmines and conflict around the world. You will drive the delivery of MAG’s digital fundraising, campaigns, and engagement activity to raise vital funds and ensure an inspiring supporter experience for our donors in the UK and US. You will take responsibility for audience growth across social and search campaigns, developing and delivering compelling content to drive action and engagement. You will strive to improve and optimise our digital activity, taking a data-driven approach to inform and implement recommendations to improve our engagement across all channels. This is a growing and high-priority area at MAG, with the ability to make a real impression on our digital engagement and contribute to our overall impact.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

About you:

You will be a fundraising professional with experience running digital campaigns and raising income through digital channels that expand reach, impact and income. You will be self-motivated, creative and have the ability to manage and produce digital content which drives action, while using the latest trends and developments in social media to engage with audiences. You will have excellent digital skills and the ability to build, monitor, and analyse complex data and translate this into actionable recommendations. You will have experience managing and growing online communities, including experience using a website CMS and email platforms. You will be personable and approachable, able to build relationships across all levels of the organisation as well as with external agencies and suppliers.

We’re looking for someone with:

· Experience running engagement campaigns to raise income through digital channels.

· Experience using data to analyse and optimise fundraising campaigns.

· Experience working with a website CMS and email platform.

Benefits and Further Information:

• Salary: £35,604 per annum and this increases with service.

• Pension: MAG has a salary sacrifice group personal pension plan in place, and matches employee’s contributions up to 5%.

• Leave: We recognise our staff work hard and need the appropriate time out to stay motivated. Annual Leave starts at five weeks each year and increases with service to six weeks.  We also offer paid sick leave, and the amount of the entitlement increases with service. Once you’ve been with MAG for two years, you’re entitled to 13 weeks. MAG also has policies on compassionate leave, flexible working and family leave, including maternity, paternity, adoption and surrogacy leave.

• Insurance: MAG provides personal accident insurance and life assurance to all staff, as well as medical and repatriation insurance for any period spent overseas whilst working for MAG.

• Professional Subscriptions: MAG will pay for the cost of your annual subscription/membership fee for one professional body in certain circumstances.

• Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.

This role is based in the UK, therefore, a pre-existing right to work in the UK is a requirement and MAG will not be able to sponsor visa applications. Please note that if you have not declared your right to work in the UK on your application, we will not be able to consider you for this role.

We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner email us at recruitment [@] maginternational [.] org for further guidance. 

HOW TO APPLY

Please apply by submitting an application detailing your suitability for the role through the link below before the closing date of 31st May 2026.

Closing Date: 22nd May 2026

Interview Date: 2nd June 2026
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington
Hours:  37.5 hours per week
Salary: Corporate Band E £35,423 - £41,403per annum
DBS Requirement: Basic

At Birmingham Hospice, our teams are united by a shared purpose: to improve the quality of life for people living with life-limiting conditions, and to support their families and loved ones during some of the most challenging times they will ever face.

We are seeking to appoint a proactive and commercially minded Sponsorship & Advertising Executive to develop, sell and manage sponsorship and advertising opportunities across hospice publications, campaigns, events, and physical environments.

This is an exciting new role designed to create a sustainable income stream, strengthen corporate relationships, and take advantage of opportunities generated by fundraising and marketing activities. With achievable targets focused on securing sponsorship for key publications, materials and initiatives, the postholder will play an important part in supporting the hospice’s long-term ambition to grow voluntary and commercial income beyond traditional fundraising streams.

Why This Role Matters
Sponsorship and advertising represent a significant opportunity for the hospice to diversify income. We need someone who can fill this gap by bringing the commercial focus and professional sales expertise required to identify, develop and manage these opportunities effectively, ensuring they deliver value both for the hospice and for partner organisations.

What You’ll Do

· Identify, develop and sell sponsorship and advertising opportunities across hospice publications, campaigns, events and on-site environments. 

· Build and maintain strong relationships with local and regional businesses and partners.

· Create tailored sponsorship packages and advertising solutions that align with organisational values and brand.

· Manage the full sales cycle, from prospecting and pitching through to delivery and reporting.

· Work collaboratively with the Corporate and Community Fundraising, Events and Marketing teams to ensure opportunities are maximised, coordinated and aligned with the wider fundraising and marketing strategy.

· Monitor income performance and contribute to future growth plans for commercial partnerships.

About You:

· Proven experience in sponsorship sales, advertising sales, business development, or commercial partnerships.

· Strong relationship-building and negotiation skills.

· Confident communicator with the ability to pitch ideas persuasively. 

· Organised and self-motivated, with the ability to manage multiple opportunities simultaneously. Collaborative approach and commitment to supporting a cause-driven organisation. 

· Understanding of the charity or healthcare sector is desirable but not essential.

What We Offer

· The opportunity to shape and grow a brand-new income stream.

· A collaborative, supportive working environment.

· The chance to make a real difference in supporting hospice care for local families.

· Puts patients, families and people first

· Flexible and inclusive ways of working

· Competitive salary, generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools