Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The successful candidate will be an experienced People Operations professional. They will be responsible for overseeing the day to day running of a compliant, customer-focused team who provide operational people services to managers, employees and potential employees.

The directorate is transitioning to a model of Centres of Excellence, Business partnering and People Delivery/Shared Services.  The substantive post holder is seconded into the transformation team and the successful candidate will provide an experienced steadying hand to team management, ensuring business as usual continues, whilst enabling the team to take up opportunities to participate in the transformation work as appropriate and prepare for change. 

The successful candidate will be an experienced people manager, with skills and experiences across the full employee lifecycle and team’s multi-functional remit.  They will also have a focus on customer service, continuous improvement, provision of first line HR and Payroll advice, generating and handling data and preferably will have worked in organisations using the Ulrich model.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

By working at Alzheimer’s Research UK, you will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2020, we were listed 39th in the prestigious Sunday Times 100 Best Not-for-Profit Organisations to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work For in the East of England.

We are looking for a driven marketing professional with the passion to change the future for those affected by dementia. The role of Direct Marketing Manager is a varied one, where you will be part of a team with one theme in common – engaging people with our work to bring about the first life-changing dementia treatment.

Throughout this role you will be required to working with different teams & suppliers, planning, leading, and delivering direct marketing activity online, offline and across a range of other channels. The programme is always evolving, with change and growth happening in a lot of interesting areas.

This position is a 12-Month Fixed Term Contract/Secondment, or on return of the substantive postholder, to cover a period of maternity leave.

Main duties and responsibilities of the role:

• Lead a successful team of three
• Have an excellent eye for quality and compliance
• Deliver an excellent supporter experience
• Run detailed, varied plans and budgets
• Deliver the donor engagement programme and strategy
• Delivering exceptional fundraising campaigns to achieve ambitious targets
• Drive the future success of the programme and charity.

What we are looking for:

• Previous management experience
• Budget management experience, preferably across expenditure and income 
• Campaign management, specifically direct marketing campaigns
• Agency management, including creative agencies and other suppliers such as printers and market researchers
• Ability to understand complex data sets and compile meaningful reports and analysis
• Excellent attention to detail
• Strategic and critical thinking
• Getting the best out of people and agencies
• Understanding of compliance in direct marketing

Location: Granta Park, near Cambridge.

Salary: Circa £38,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 21st June 2020, with interviews likely to be held on the 1st July 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. When applying, please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join our team. During the Coronavirus pandemic our bold, collective action has helped thousands of people off the streets in the space of just a few weeks and prevented thousands more people from becoming homeless. The easing of restrictions is a time to build on this and shape a better future for all of us.  To make sure everyone housed temporarily during the outbreak is helped directly into a secure home of their own. To make this the beginning of the end of homelessness.  

About the role
As Fundraiser Manager, you will lead on the development and delivery of our established fundraising strategy and plans in Wales and the South West. You will work closely with colleagues in Swansea and throughout Great Britain to ensure that our ambitious plans are achieved, and that our supporters and funding from a range of streams are integral to our success.

About you
To be successful in this role you will be an experienced fundraiser and networker, with a proven ability to develop and implement a fundraising strategy and plan involving a range of income streams. You will share our passion and commitment to ending homelessness and will put Crisis supporters and members at the heart of our work.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. For the Supporting Statement section, candidates are required to address points 2, 3, 4 and 11 only. The job description is available on our website by clicking on the red 'Vacancy Details' button.
If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website. 

Closing date: Sunday 21 June 2020 (23:59)

Interviews will take place week commencing 29 June 2020.

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

About us

Our 2,000 miles of canals and rivers play host to over 34,000 boats nationally. These boats are home, holiday and workplace to thousands of people and we’re proud to support this thriving community by safeguarding our waterways.   

Within our London & South East region we have an increasing number of boats registered on our waterways - they are busy, thriving places and we have a vacancy to come and join this diverse and busy team to support our customers and our operations.

As a Boat Licencing Ranger, you will be working closely with the Boat Licence Customer Support Supervisor and Boat Licence Customer Support Officers to collect boat sightings data, issue patrol notices and provide ad hoc customer service on the towpath. This role works outdoors 5 days per week in all weather conditions so you need to love the weather all year around.

The position currently covers the West and Central areas of London's Waterways, though cover may be required in other areas of the Region. 

About the role

Our boaters contribute to our annual income which helps us maintain the waterways for everyone with a boat. Boats and boaters are integral to our canals, a reminder that the original purpose of our waterways was for navigation.

This is a customer facing role, interacting all day every day with our waterway users and visitors, and we are keen to hear from people who can demonstrate an ability to communicate with individuals and groups successfully. 

This is not a uniformed, policing role. You must love working with the public and will demonstrate empathy and understanding. There will be some weekend working, especially during boating season.

On a day to day basis your role will require you to:

• Use of handheld computer (iPad) to input boat details.
• Collect boat details by walking, cycling or boating.
• Applying notices to boats for non-compliance, i.e. No Licence, Overstaying.
• Data inputting and analysis of boat data information.
• Face to face discussions with customers.
• Ensure that the safety requirements are adhered to i.e. Lone Working, Risk Assessment, Method Statements, Points of Work Assessment, Confined Spaces, Asbestos etc.
• When requested, assist in the removal of boats under the Trust's Statutory Powers.

Essential skills 

• Computer literate (essential) - you will be using mobile devices all day every day.
• A good standard of literacy and numeracy
• Excellent communication skills 
• Attention to detail and accuracy 
• Organised & structured - you will work for long periods alone across locations

It is also essential that you hold a current full driving licence (to drive a liveried vehicle) and are able to confidently ride a bike. This role involves covering a large area and you will be required to move across our waterway and between locations quickly to respond to any issue and fulfil your daily duties across the West and Central areas of London's Waterways.

Desired skills

• Helmsman/Deckhand qualification  may be required in areas where a patrol boat may be operated - training will be provided.

Applications and timing

If you believe that your skills and experience match our requirements and a 12 month fixed term role with a unique charity appeals to you, then we would love to hear from you.  Your application should clearly demonstrate the skills and experience listed above.

Due to current social distancing requirements we will adopt a number of virtual means to our interview and a guide timeline is listed below:

14 June - closes to applications

19-26 June - Skype interviews 

Please click the apply button to find out more.

What we offer

The advertised salary includes Inner London Allowance payment (ILA).   In addition to your annual salary you will have the opportunity to benefit from a competitive and generous contributory DC Pension Plan, and 25 days annual leave(increasing with years of service up to 28 days) in addition to public holidays.

At the Trust employees also have the opportunity to enjoy a variety of other benefits found here.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

Customer Service Manager, an opportunity to join a growing Health Charity based in West London.

As the Customer Service Manager, working with the Head of Customer Services and supporting the Administration Manager, you will ensure the effective and smooth running of the UK office and provide excellent customer service to a range of stakeholders.

As the Customer Service Manager, you will be responsible for;

• Managing the daily customer contacts across all channels, to the set SLA standards and contribute to the department KPIs and goals.
• Take responsibility for collecting data across all customer channels, and analysing reasons for contacts to inform continuous improvement or highlighting issues in the customer journey.
• Working with the Head of Customer Service you will help to deliver improvements across all customer journeys across the organisation.
• At all times collaborate across all departments to ensure potential and actual donors, supporters, suppliers and other stakeholders receive the best possible service.
• You will also be responsible for managing the Admin Assistant and Customer Service Administrator, building and facilities management. In collaboration with the Head of Customer Service, manage the office health and safety requirements, carrying out risk assessments as necessary and following up on any required actions.

Our client is looking an exceptional Customer Service Manager who has solid experience in a comparable role, who has excellent customer service skills with the ability to demonstrate sensitivity and empathy. In addition;

• Experience in implementing customer service technology platforms, eg, live chat.
• Experience of implementing and managing a Knowledge Base.
• Knowledge of creating and updating customer service email and templates.
• Experience handling supplier relationships and managing SLAs and KPIs.
• Experience working with satisfaction surveys to inform improvements to customer journeys.
• An understanding of data protection/GDPR requirements in the context of the customer contacts.

This new post is a fantastic opportunity for someone who is passionate about people, self-motivated who is also able to manage and lead services that make a difference to the lives of others. 

The post holder, who will join us at a challenging (but exciting) time as we mark 25 years will be responsible for the management and development of the Forum’s core offer/services including service delivery lead for the Reaching Out Community Befriending Service, ensuring outputs and targets are achieved and being able to evidence the impact and difference our services have had on those we work with. In addition, they will also provide high quality management for our Volunteering Programme, including the recruitment, induction, ongoing support, and supervision of volunteers.

We are looking for someone who can ‘hit the ground running’, who is an effective communicator, and someone who relishes and is able to manage a demanding but rewarding workload in a small and busy Charity.

Blood Cancer UK is looking for a Head of Digital Services to lead our digital products and develop a product driven approach across the organisation for a 12-month fixed term contract.

We want to reach as many people affected by blood cancer as possible and to provide the best possible digital products and services. This is more important than ever, given the impact that Covid-19 has had on our community.

This is an exciting opportunity for an engaging, experienced and driven Product Lead, Website Manager or Digital Marketing Manager who is seeking an opportunity to progress their career and make a positive difference in the lives of those affected by blood cancer.

If you think this position is right for you, we welcome your application in the form of your current cv and a cover letter outlining how your skills and experience match the requirements of this role.

The closing date for this exciting opportunity is:

9am on Thursday 18 June 2020.

Please note that all applications will be reviewed on receipt and if a successful candidate is appointed, we may bring forward the closing date of this role at our discretion

HR Shared Services Transformation Manager

To £660 a day (inside IR35)

Birmingham

• Are you an expereinced HR Shared Services Manager with transformation experience?
• Have you worked within a sizable, matrix environment?
• Have you exposure to payroll?

If so, read on.

A government grant funded organsiation are seeking a HR Shared Services Manager with a 12 month assignment.

Purpose
Primarily this role will lead on a functional transformation within the HR Shared Service and Payroll team, including implementation of a HR case management system, process improvements, and ensuring a best in class HRSS model is fully operational and is valued by the wider business.

Duties

The role holder will manage, lead and develop a team of HR Shared Service Advisors, (8 employees) Payroll Advisors (3 employees).

It is a complex leadership role covering different HR disciplines and the purpose of the role is to ensure collectively HR Shared Services team are delivering efficiently and effectively with the customer in mind, and to continually look to enhance the overall service proposition that the team deliver. They will be required to lead change, coach, develop and educate line managers and employees through HRSS life cycle, providing guidance, motivation, and solutions to ensure the delivery of the overarching HR Operational Team objectives.

Payroll

• Oversee all payroll processes, resourcing administration, and on boarding processes, in line with agreed SLAs.
• Ownership of the HR and payroll module of Oracle
• Leading and devising the payroll strategy, including organizational structure, and flexing the delivery model to keep pace with the growth of the company.

Shared Services Management

• Lead and manage the HR Shared Services team based in Birmingham to ensure consistent application of HR processes, and delivery of HR services within agreed service level agreements (SLAs) and in a customer centric way.

• Develop a team HR and payroll professionals that are detail conscious, ensuring that HR processes are delivered right first time, every time.
• Coach, mentor, train and support the HR Shared Services team in providing 'first-line' advice to line managers and employees in the application of HR policies and procedures.

Operational management

• With support of HRSLT lead any change projects within the department
• Support and develop the roll out of transformation project work such as employee self-service as the organisation moves to the new Oracle ERP system, ensuring managers deliver against their job role and performance objectives through their teams.
• Lead diverse audits internal and externally with NAO GIAA HMRC and audit regulators
• Working alongside the Head of HR Operations, wider HR directorate and the SLT to execute the Central Services strategy and plan which incorporates Employee Relations, Engagement & Wellbeing, Recruitment, Reward and Payroll.
• It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.

Essential criteria

• Leading transformational change projects within HR ideally HRSS/ Payroll within a Shared Services environment
• Knowledge of OD and HR transformation
• Knowledge of HR best practice, employment legislation, policy application and compliance with data protection regulations, combined with experience of practical application in the workplace.
• Knowledge of HR systems and their importance in delivering accurate, reliable data to the business
• Knowledge of payroll managing a gross risk of 100 million for payroll, taking responsibility for all implementation and adherence to the payroll strategy. This will include Governance & Reporting Standards, Risk & Control Framework and Key Performance and Risk Indicators.
• Functional Payroll knowledge
• Knowledge of tax policy, tax legislation and employment regulations as they relate to reporting to HMRC
• Knowledge of Leading HRSS in a SME function
• Knowledge of accounting principles, ability to understand impact of payroll activity on financial statements and effectively partner with Finance.

Would you like £500 in high street vouchers?

Well, if you know any tax, legal, finance, HR or marketing candidates looking to move jobs please refer them to us and if we successfully find them a new job in the next 12 months we will send you £500 in high street vouchers of your choice.

As well as this we are looking to grow the Pro-Recruitment Group family and would be interested in any amazing Recruitment Consultants you think might like to work for us. £500 on offer for any referrals we successfully hire.

The consists of five distinct brands: , , , and .

Passionate - Relatable - Pioneer - Organised - Encourager - Adaptable - Emotionally Intelligent

Do some of the words above describe who you are? Do you have the passion and motivation to both maintain and develop volunteering in a long established charity? Can you enthuse individuals, church groups and businesses to volunteer? Do you have creative ideas to develop the volunteer experience?

inHope relies upon a dedicated volunteer force of over 500 people from across the city. Our volunteers are both highly valued and central to our work; in fact, without them our four projects could not deliver the services that they are set up to provide to some of Bristol’s most vulnerable people.

Owing to retirement, we have been able to create a new role of Volunteer Manager. We are seeking candidates who are either able to hit the ground running whilst seeking to stretch and grow their skills and experience, or have a proven track record of overseeing a diverse volunteering programme. The charity has a development trajectory which includes achieving and maintaining NCVO’s Investors in Volunteers accreditation and our new manager will take the lead on this important task.

As Volunteer Manager you will be a full member of the Senior Management Team, reporting to the CEO.

• Salary: up to £36K FTE (subject to experience), paid on a pro-rata basis if not full-time;
• Full-Time: 40 hours per week but open to consider part-time of 32 hours per week;
• Workplace pension with matched contribution of up to 5%.

inHope. is a Christian charity that has been working in Bristol for 35 years. We are dedicated to helping those with life disrupting problems, such as food poverty, homelessness and addiction, to establish healthy and independent lives.

There are Occupational Requirements for this role to be filled by a Christian. Our Statement of Faith, Vision and Values, and Equality and Diversity policy are available upon request.

The role

‘Inspiring Financial Leadership’ summarises both CFG’s identity and its purpose as an organisation that supports thousands of financial leaders in the charity sector. Our vision is of a charity sector that is financially confident, dynamic and trustworthy. We provide a range of services to our members and the sector more widely. These include training, a range of publications and a sector-leading programme of meetings and conferences throughout the year both physical and virtual.  We also work with other sector bodies to lobby the government and regulator on legal and regulatory issues affecting the sector. The organisation has grown consistently in recent years.

We need a Communications Manager who will work closely with other functions of the company to support our external and internal communications across all channels, and raise our voice to support our organisational delivery and complement the work of our policy, membership and marketing teams.

Why work for us?

We are a friendly team with a great sense of humour that enjoys the work that we do. There is lots of potential for development for talented individuals within CFG, and we can provide an excellent platform for career progression within the sector. We also offer a superb range of benefits including a generous pension contribution, flexible working, season ticket loans and childcare vouchers.

How to Apply

Please read the full job description and person specification (pdf), then email your CV.

Deadline for applications: We will be reviewing candidates as and when we receive CVs and cover letters and will appoint as soon as we meet the right person. Therefore, to avoid disappointment please apply early. This position is available immediately.

For information on the data we process during recruitment, please see our GDPR compliant Privacy Notice(pdf).

Recruiting for a Contract Manager (12 Month FTC - Maternity Cover) to join our Mental Health Service in Haringey!

£32,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Look Ahead Provide 3 Recovery Houses, 24 hour/7 days a week, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The service offers various interventions and treatments within the acute care pathway, working with clinical teams in BEH to maintain and improve quality of life. The service is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions. The successful applicant will be based at Fortis Green (Haringey Recovery House).

Key Responsibilities:

- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Responsible for maintaining quarterly staff succession plans
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
- Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
- Responsible for managing petty cash for the service in accordance with Look Ahead procedures
- Deliver an out of hours on-call service for region
- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
- Ensure that all other Look Ahead policies and procedures are adhered to
- Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Ability to lead and motivate staff to deliver excellent services
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind
- Excellent organisation skills
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Able to work as part of a group or team as well as being self motivated

For more information or to apply please visit our website.

Salesforce Manager

Bristol

Up to £50,000 per annum

Permanent, full time

NCT is the UK’s largest charity for parents, providing invaluable support and information for new and expectant parents.  We support parents by giving them accurate, impartial information so that they can decide what’s best for their family, and we introduce them to a network of local parents to gain practical and emotional support.

We are looking for enthusiastic and dedicated people who share our vision and values. Working for NCT is a rewarding experience. It gives you the opportunity to apply your experience and expertise to help enrich the lives of thousands of parents in the UK. It also offers you the opportunity to develop valuable skills and gain insight into working for a charity in the not-for-profit sector. NCT is committed to positive organisational culture, productive workplace and work-life balance that respects the individual.

You will own the day to day running of the Salesforce system including administration, support and continuous improvement. You will need to have the ability to take on projects and see them through to the finish. Working with and through others will give you space to work both independently and with external partners.

This will involve various different tasks, from speaking with users to understand their needs, researching different approaches, carrying out testing, starting again if something doesn't work, liaising with internal teams, producing training materials when launching new ideas; you take a proactive approach and thrive on responsibility.

It takes drive and commitment to make projects happen in a large organisation, so you should relish the challenge, and value the reward knowing you will empower a more digitally enabled data-savvy organisation and extract maximum value for NCT.

The Role

You will be:

• Responsible for the managing the day to day administration of Salesforce:
  • user account maintenance, reports and dashboards, workflows, performance monitoring, backups, security and troubleshooting issues.
  • Defining and implement best practice standards and guidelines.
• Drive continuous development of Salesforce meeting the evolving needs of the business:
  • liaising across areas of the organisation to understand business context for change.
  • use internal and external resources to design and deliver system changes.
  • Coordinate continuous development, test and integration of new features.
• Support
  • lead and educate a community of Salesforce champions across departments to improve the usage and adoption of Salesforce functionality.
  • provide training and support to end users and develop relevant materials.

About You

You will have:

• a deep understanding of Salesforce Administration and support.
• the proven ability to oversee Salesforce upgrades successfully including regression testing.
• business analyst capabilities, to gather and evaluate requirements and design solutions.
•  the mindset to understand, review and resolve complex technical issues.
• a solid professional background in a relevant technical discipline (CRM, software development etc.)
• be confident and assertive with the ability to build rapport and effectively communicate with people at all levels.
• be organised and methodical with a positive can-do attitude.

See the Job Description for full details of this exciting opportunity.

If you feel you are the right candidate for the role of Salesforce Manager, we welcome your application.

Closing Date:  9am 7 June 2020

Interviews expected to be tbc

Permanent - Full Time - 37.5 hours per week
Monday to Friday - 9.00am-5.00pm

From 1st April 2020 the starting salary is £21,730 rising to £24,460 after successfully completing probation, a further increase to £27,195 after 12 months subject to ability to demonstrate adequate performance in all areas of the role.

Do you love working with people, enjoy a role where no two days are the same and have exceptional administration and organisational skills? If so, this new opportunity could be for you... We are a charity that enables people to live later life and every day we are driven by our core values; to nurture, respect and inspire. At MHA we put the people we care for at the centre of everything we do.

This exciting role involves working as part of the management team, alongside the Home Manager and Deputy Home Manager with responsibility for ensuring the business functions across the Home run efficiently and effectively with particular emphasis on customer service, finance, recruitment and personnel.

An essential part of this role will require you to assist the Home Manager in ensuring that the home is compliant with external regulatory requirements as well as meeting all of our internal standards. You will be accountable for effective management of data with attention to detail being an essential element of this role. You will have financial responsibilities such as submitting payroll information to our central support office and providing clear and accurate records of resident and MHA assets.

There are many factors that lead residents and visitors alike to experience Hillside as such a warm, welcoming and well-designed home.

There's the purpose-built accommodation with its 68 private single bedrooms with en suite facilities, and there's the full activities schedule for those who wish to take part - the home has not one, but two Activity Co-ordinators. But above all, there are the dedicated staff members who combine professionalism with a real interest in each individual - offering the person-centred care that lies at the heart of .

For more information about Hillside, please click

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

This is an exciting opportunity for an experienced communications professional looking for a part time role. Home-Start Oxford is a small but highly regarded charity providing support to vulnerable families with young children through their challenging times. We have ambitious plans to grow and reach more parents when they need us most. This new post to develop our communications, is key.

As well being a strategic thinker, you will be naturally curious with a journalistic flair for finding stories that can be told across a broad range of media. We are looking for:

• Experience creating a communication strategy and delivering against it
• Experience developing effective external comms across a range of channels, especially digital
• Strong writing skills
• Experience in the charity sector, and comms in support of fundraising. This is not essential, but will be an advantage.

Overview of the charity

Home-Start Oxford is a small charity making a big impact for families in the local area. Our trained volunteers and expert support staff help families with young children so they don’t have to face their toughest times alone.  The parents we support are often overwhelmed and isolated. They may be struggling with mental health, illness, disability, multiple birth, poverty, domestic abuse, separation or trauma. We provide both 1:1 and group support, operating from bases in Oxford and Witney.

Our award-winning charity has been helping families in Oxford City, West and Central Oxfordshire for over 30 years. We are an independent charity, and part of the wider Home-Start network – the largest volunteer-led family support movement in the UK. We work closely with other local Home-Starts regionally and nationally, as well as with Home-Start UK

You will be part of a welcoming, committed team based in our office in Blackbird Leys. We offer flexible working, and you will be part of a team in which everyone works part-time. You will be based primarily in the office and will need to attend our team meetings, which are currently on Tuesday morning, but on Monday when our group sessions resume. Otherwise, there is flexibility on the pattern of days and hours. We are currently working from home. 

The Role

It’s an exciting time to join Home-Start Oxford. We are embarking on an ambitious new three-year strategy to significantly increase the number of families we support through volunteer recruitment, training and fundraising.

Enhancing our communications to grow our reputation across all stakeholder groups is key to extending our reach, growing our community, and increasing our funding. Integral to this is the promotion of our values on parenting, equality and diversity.

We are in a strong place, and are investing in infrastructure and communications supported by a grant from Step-Change.

This is a new role and a great opportunity for a passionate self-starter who wants to make a real impact and lead the development and implementation of our communications activity.