Main purpose of Job

To lead the implementation and improvement of Eikon’s impact measurement capabilities and quality assurance framework, incorporating clear and consistent data and reporting infrastructure.  The position will work in close collaboration across all of Eikon’s teams to define and implement best practice, service excellence and process improvements. Underpinned by the strong use of technology, systems and data compliance and capability.  The role will have two direct reports and will lead cross-team project groups to support in the delivery of impact and quality implementation and improvements. Project work will include the review and recommendations of IT systems and data management, along with the subsequent infrastructure within the organization for sustainable organizational support in these areas. Reporting to the Head of People and Performance, this is a key role for Eikon in supporting strategy implementation and demonstrating impact.

KEY RESPONSIBILITIES

• Lead the development and continuous improvement of Eikon’s Impact Measurement Tool, ensuring appropriate integration and no duplication of effort between Eikon’s contractual measurements and Eikon’s internal performance metrics
• Lead the development and continuous improvement of Eikon’s Quality Assurance framework, policies, process and procedures for service data and delivery
• Lead the development and continuous improvement of Contractual reporting
• Lead the development and continuous improvement of Fundraising reports and services funded by other sources
• Lead the review and development of Eikons systems, data and compliance services.
• Manage the IT systems, services, data and technology innovation, integration, optimization and compliance
• Manage data compliance and quality in accordance with relevant legislation and regulations
• Support with the creation of board reports
• Support the reporting of strategic goals measurements and metrics
• Line Manage Eikon’s data analyst and data entry analyst to ensure priorities and support for services is designed and delivered to the highest standard
• Other duties as deemed applicable and as needed in support of priorities

Cross Organisational Working

• Contribute to Eikon’s strategy and objectives, and ensure the organisational perspective is reflected in the delivery of services and outcomes for young people
• In collaboration with colleagues across Eikon strategically develop opportunities to improve services for children, young people and families in Surrey, demonstrating impact and delivered with high quality
• In collaboration with peers across departments write and monitor operational performance

Management of staff and teams

• Line manage staff in line with Eikon's policies
• Inclusively lead and manage project teams collaboratively across the organization

Safeguarding and health and safety

• Work in collaboration with the DSL to ensure all staff and volunteers recognize that safeguarding is everyone’s business and are competent and equipped to manage safeguarding issues
• Put in place policies and procedures that support the safety, health and wellbeing of staff and volunteers and Children and Young People

Risk Management and Quality Assurance

• Systematically monitor organisational risk and put in place measures to mitigate risks
• Develop and implement quality assurance processes and practice
• Systematically monitor the quality and effectiveness of practitioner services, within the strategic approach and effective practice principles
• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon
• Ensure case management is recorded to a high quality (including ensuring systematic case note review processes are followed)
• Update and review all relevant policies when necessary
• Embed a culture of continuous improvement across all teams

Monitoring, reviewing and reporting

• Undertake regular and systematic case note review processes and monitor for quality of recording, as part of quality assurance framework
• Ensure all data and information is uploaded onto all relevant databases (Breathe HR, Evide, Donorfy, Sage)
• Monitor and evaluate all services and ensure targets are understood and reportable.
• Ensure all direct delivery of services for children and young people use the Eikon Impact Measurement tool
• Ensure regular reporting of progress with business plans

Fundraising and Budget Management

• Monitor and develop relevant service reports
• Working with finance to report on delivery and within budgets and against contractual obligations

The Commercial team at Help for Heroes are responsible for raising charitable donations to support the charity’s objectives. The team works across a number of different revenue streams:

• Partnerships; Corporate, Commercial, Philanthropy, T&F
• Regional Partnerships
• Individual Giving & Legacies
• Supporter Relations & Community Fundraising
• Events & Challenges
• Trading

Accountabilities

To develop a pipeline of corporate partners as directed by line manager

To generate long-term, mutually beneficial income in line with organisational priorities

Securing income to new business targets focusing on strategic partners in line with our brand values

Identifying and securing sponsorship opportunities

To secure gift in kind from partner companies, enabling more money to be spent directly on supporting our beneficiaries

Main Responsibilities

• To deliver agreed financial targets as specified on an annual basis
• To work across the Partnerships team to ensure the team achieves its financial targets from corporate and commercial strategic partners
• To seek sponsorship for special events, fundraising campaigns and challenges in line with the charity’s strategic fundraising plans
• To seek new corporate and commercial prospects and ensure all prospects receive the highest quality cultivation experience
• Develop funding opportunities for recovery services programmes and ensure that such opportunities and propositions are packaged attractively for donors
• Ensure all donor data is added to Microsoft Dynamics CRM

Essential Knowledge, Skills & Experience

• Previous experience of working in the commercial sector and/or previous experience of working in the charity sector
• Experience of working in a busy, fast-paced environment
• Proven record of developing effective partnerships in a b2b context
• Strong understanding of the Corporate Social Responsibility agenda
• Strong understanding of donor cultivation

We are a predominately remote company so to us remote and flexible working are a standard. How, when and where you work is entirely up to you and your team to agree. There is an element of travel involved in this role, to meet with the team and also with corporate partners, primarily these partners are based in London, but travel could be anywhere throughout the U.K.

In addition to good flexible and remote working practices, we also offer 29 days paid holiday each year and as if that wasn't enough, you'll also get your birthday off, because although we are a great team, we understand no-one wants to be at work on their birthday. 

Your health is important to us and to ensure you need not worry about your finances and can focus on your health in times of need we provide Company Sick Pay for all our employees. PLUS: We have partnered with Simply Health to give you a range of healthcare related advice, guidance and cashback options to support all your healthcare needs.

We foster a growth culture so it comes as no surprise learning is our default state and we offer a wide variety of courses you can take part in. 

Sounds like the role for you? Please head to our website to apply

The Head of Skills Information and Skills Services helps people with sight loss to live the life they choose by leading the delivery of regional adult, children and young people’s services to support people with sight loss and their families within the South West & Wales region. This is an office-based role from either Southampton, Reading, Bristol, Exeter, or Cardiff with travel required across the South West & Wales region.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential

• Management qualification or equivalent relevant experience.
• Six sigma and/or knowledge of continuous improvement methodology.
• Proven track record in leading and performance managing a multi-skilled / multidisciplinary team of staff working with vulnerable adults and children and young people, to achieve results balancing local needs against national priorities.
• Experience of developing and delivering a range of people centred services to external customers.
• Experience of working in the third sector.
• Experience of introducing major new initiatives/services which affect organisational change.
• Working with local government on campaigns, improvement of services.  Proven experience of budget management.
• An understanding of customer relations and meeting the needs of a variety of customers.
• An understanding of the principles required for effective financial management.

Desirable

• Experience of managing and working with services for blind or partially sighted people.
• A lived experience of sight loss.
• Qualification working Children and Young People.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

 

The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Remember to refer to the attached job description and candidate pack for more information about this role & the recruitment process at Guide Dogs.

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other problems. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Service Manager

• Hours: 37 hours per week
• Contract: 12 months fixed term (with possible extension)
• Salary: £33,966 - £38,211 per annum
• Location: Central Bristol with limited travel between North Somerset, South Gloucestershire and Bath and North East Somerset.
• Please note that some home working will be required during periods of lockdown.

Second Step’s Community and Wellbeing Services Department is expanding and we need a dynamic and motivated Service Manager to support the development, implementation and management of new and existing services.

Over the last 12 months we have worked closely with NHS and Local Authority partners to expand our community mental health services. Areas of growth include supporting people in crisis and reducing admissions to emergency departments or contact with police and ambulance services, working with GP practices to offer wrap around mental health support to patients, and supporting people as they transition back in to the community after a period of hospitalisation. These services complement our existing community and wellbeing services which cover floating support, suicide prevention, peer support and volunteering.

The remit for this Service Manager will include Floating Support, Crisis Alternatives, Primary Care Recovery and Wellbeing, and Volunteering. Each service is managed by a Team Manager who reports to the Service Manager.

Areas of responsibility includes achieving service quality and performance targets; maintaining strong relationships with partners, commissioners, staff, volunteers, service users and carers; developing and implementing service workplans; improving service quality; budget management; line management and performance reporting to Second Step and commissioners.

We are looking for someone who is passionate about community mental health services and working collaboratively with partners to deliver the best outcomes for people using our services.

In return we can offer you:

• Flexi-time working (hours and locations)
• Cycle to Work Scheme
• 26 days holiday rising annually to 31 days after 5 years of continuous service
• 6% pension contribution

If you are confident you can help lead our services to future success then please apply.

Closing date: Sunday 2nd May 2021

Interviews will be held on the 10th May 2021

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.

We are looking for a Data and CRM Manager is responsible for the best use of the CRM system in relation to the charities fundraising, marketing and communications needs.

The Charity
A wonderful hospice based in Essex.

The Role
The Data and CRM Manager is responsible for the best use of the CRM system (ThankQ v10), in relation to the charities fundraising, marketing and communications needs. This includes the quality of the data that is put on to the system and managing the staff that work to process and develop the data to achieve best practice customer relationship management.

This role also requires the post holder to have oversight of the best use of the CRM for income generation and supporter development, for managing the processing of financial donations, and auditing systems and processes that ensure financial processing and reporting is timely, accurate and secure.

The role will require excellent data management working with the Retention and Acquisition Managers particularly, as well as all fundraising managers ensuring profiling, permissions and data changes and amends are managed appropriately and with care and attention. The role includes responsibility for compliance, delivering best practice data capture and use of data and providing reporting as needed to support good business decision-making.

The post holder is responsible for managing third party relationships and data integrity and compliance, working with agreed external software suppliers such as Just Giving, Much Loved, Sterling and any other system which involves the transfer of data and overseeing the process for accurate and timely downloading and importing of data and financial transactions.

The post holder will also be responsible for supporting staff to maintain accurate and up to date consent preferences and for supporting and delivering timely data selection and segmentation requests.

The Candidate
Previous experience of a similar role; managing and developing a customer relation management (CRM) system to support charity fundraising, marketing and communication

Demonstrable experience of delivering effective process and database training to a wide range of staff and volunteers

In depth knowledge of database marketing and the importance of data integrity.

Analytical with effective research and evaluation skills, with excellent knowledge of RFV modelling, data segmentation and profiling able to analyse complex facts requiring insight and interpretation and output a range of options

Proven ability of effective staff line management and performance managing

IMPORTANT NOTE

Please apply ASAP the client is reviewing CVs on a rolling basis.

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful but we positively encourage you to apply for any other positions that you may see in the future.

Third Solutions encourages applications from individuals of all ages & backgrounds. Candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

My client, an innovative and dynamic investment bank, is looking to hire a Data Manager to maintain and interpret client interactions data and some CRM development work.

Main tasks

• Take significant responsibility in improving and maintaining client records in the CRM system, including classification of all clients receiving Research
• Take significant responsibility in ensuring Research aggregator permissioning is confined to those who should be receiving research and that this correlates with the inbound research readership reports
• Responsibility for compiling, checking and submitting Research and Corporate Access interaction data to institutional clients, where required
• Keep abreast of emerging technologies and assess key functionality, in line with the business goals and strategy
• Work closely with the Technology department to migrate the interaction data to automated submission via aggregators, while retaining and documenting the manual checking process
• Provide reports and work continually to improve reporting effectiveness and efficiencies across the account management function
• Assistance to Head of Account Management and Head of Research on ad hoc project work relating to Account Management; representative for the equities business when working on technological improvements, especially to the CRM system

Regulatory responsibilities

• Maintain a high standard of conduct, ethical standards, and values
• Adhere to and proactively enhance the firm's compliance with applicable laws, regulations, and codes of conduct in all jurisdictions
• Work to identify risks and enhance control across the business
• Report control weaknesses, illegal, suspicious, or unusual activity
• Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required

About the organisation

They place long-term partnership at the heart of their mission and strive to become the best investment bank of a generation. They have a large client base and operate at the forefront of the industry with expertise in the UK market. Any experience in financial markets in a complex and highly regulated environment is going to be beneficial to this role.

The Hospice is looking to recruit a CRM Database Systems Manager

Job Summary
The Post holder will be responsible for:
• Enhancing Donorflex to ensure it delivers the best possible information as the charity moves to improve its data management and productivity.
• Management of the database and associated systems.
• Providing detailed analysis and insight to inform campaign planning.
• Maximising the potential of the database.
• Building and running of reports to support the Income Generation Team.
• Ensuring full compliance with all relevant legislation.
Please see our website and job description for further details.

Normal hours of work will be 37.5 hours per week worked between Monday to Sunday at days and times notified by your line manager. These hours do not include a 30 mins unpaid meal break which you will be entitled to take if you work a shift lasting longer than 6 hours. You may be required to work additional hours to those published.

Salary: £29,500.00 per annum

An attractive package of benefits for employed staff T&C's apply:

Contributory Company Group Pension Plan, (If you are a member of the NHS Pension Scheme, you have the option of continuing in this scheme), Life Assurance and a Medical Cash Plan - T&C’s apply, free onsite parking, annual holiday entitlement in any holiday year is 7 working weeks, inclusive of all public holiday entitlement. Part-time employees’ annual holiday entitlement accrues on a pro-rata basis.

(Benefits may be different for Bank / Contract for Services Workers T&C's apply).

The posts are not salary incremental posts and pay reviews are at the discretion of the Hospice.

St Rocco’s Hospice is an Equal Opportunities Employer. All offers of employment are subject to satisfactory receipt of DBS if applicable, 2 references and documentary proof of right to work in the UK. 

A referral to Occupational Health in relation to Health and Safety aspects of the role may be made prior to employment, however the offer of employment will not be conditional upon this.

Please note: St. Rocco's Hospice is not part of the NHS and is not licensed to sponsor foreign nationals. All offers of employment are subject to / conditional upon satisfactory documentary proof of right to work in the UK.

Disclosure and Barring Service Check:

As the Hospice meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants (staff and volunteers) who are offered employment based at the Hospice or in patient facing roles will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Closing Date: 26-04-2021, with interviews being held on an on-going basis so apply today!
Please note: This role may be removed before the original end date or extended without prior notice.

Our customers’ needs are at the heart of all that we do.

We’re looking for an innovative, enthusiastic person to join us in an exciting new role of Customer Engagement Officer to help bring our customers’ voice into the services we provide. You’ll be proactive, an excellent communicator, and a real “ideas person”, who is used to engaging with a diverse range of customers across a variety of communication channels. You’ll play a crucial role in helping us to be a more visible, positive presence in our local communities, as well as strengthening our relationship with both our customers and wider communities. Working within the Business Improvement team, you’ll work closely with a range of colleagues across the organisation to turn customer insights into real actions, developing a rich understanding of our customers along the way.

About you:

• You’ll have a real passion for delivering great customer service, with demonstrable experience of using customer insight to inform service design and delivery
• You’ll have great facilitation skills, with experience of running customer-based focus groups and workshops across a variety of channels
• You’ll have experience of designing and delivering engagement and participation activities, including face-to-face and online events, focus groups and meetings

You’ll be used to using a range of primary research methodologies to gather customer data, views and experiences

We offer:

• 28 days' holiday per annum
• Flexible staff benefits
• A performance-based bonus
• A superb office environment
• A great team of colleagues

Next steps:

Does this sound like you? Then we'd love to hear from you. Please take a look at the Role Profile for the post, and submit an application form via our e-recruitment system. Plesae note that we are unable to accept direct applications.

We are expecting to receive a lot of interest in the role, and so we may bring forward the closing date for applications. You are therefore encouraged to submit an application as soon as possible, if you are interested in the role.

We look forward to hearing from you soon.

Interviews will be held on Wednesday 28th and Thursday 29th April 2021.

Interview arrangements will reflect current guidance about coronavirus. We'll confirm further details with candidates who are shortlisted to attend an interview.

WR Fundraising Recruitment is looking for a brilliant Fundraising Data & Database Manager to join the busy fundraising team at an Essex hospice charity.  A fundraising team depends on accurate and accessible supporter data, and this key position will work across the entire organisation to ensure the customer relationship management (CRM) system is providing the best possible insight, tracking, recording, and processing of all supporter interactions.

Ranging from financial processing of donations to supporter stewardship, this crucial role will also lead on relationships with third-party software suppliers, as well as being the organisation contact point for training and guidance on the CRM system (ThankQ v10). You will need to be a highly organised and precise person, with an eye for detail and a passion for accuracy. You will also need to be a strong communicator, able to work well across multiple teams, often with differing needs and timescales.

This is a pivotal role in ensuring the charity delivers on its commitment to supporter care, as well as its regulatory responsibilities and compliance. You will be playing an essential part in the capability of the charity to deliver its front-line services, making this a very rewarding and critical role.

Fundraising Data & CRM Manager

Romford, Essex

Full time, Permanent 

Up to circa £38,000 p.a. depending on experience

Duties will include:

• Managing the data needs of the hospice database, providing insight and solutions for the various teams in the organisation
• Cross team working to meet an evolving need for timely and accurate data, processing and reporting
• Engaging with supporters via a range of communication channels, delivering a high standard of care and stewardship and ensuring donors are acknowledged, thanked, and contacted where appropriate
• Supporting fundraising campaigns, capital appeals, lottery, and other initiatives, delivering insight, reports, compliance, analysis, and bespoke breakdowns of information
• Delivering training and inductions to new and existing staff on the system
• Producing accurate lists for mailing and appeals to maximise response rates and income
• Work closely with the finance team to ensure the accurate and safe management of financial transactions
• Managing relationships with third-party software providers, as well as attending training on ThankQ
• Day to day management and leadership of the fundraising data team

Applicants will need:

• In-depth knowledge of CRM system operation, ideally on ThankQ or similar
• A high level of analytical ability, with effective research and evaluation skills.
• Ability to confidently segment, analyse, process, and interpret data sets
• Strong financial management skills, both operationally and strategically
• A robust understanding of regulatory and compliance practices surrounding data protection
• Excellent interpersonal and communication skills
• Ability to make clear judgements and decisions, leading on all aspects relating to the organisations data handling and processing
• Proven experience managing a range of projects and demands to tight timescales

To apply or for further information, please email a copy of your up to date CV in the first instance.

WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

Head of Data Science

The Royal Society of Chemistry is the world’s leading chemistry community, advancing excellence in the chemical sciences. The UK’s professional body for chemical scientists with over 45,000 members worldwide, we are a £65m-turnover not-for-profit organisation with over 600 staff operating around the world and an award-winning global knowledge business. We work to shape the future of the chemical sciences – for the benefit of science and humanity.

Position: Head of Data Science
Location: Cambridge (Commutable from Alconbury, Bedford, Bury St Edmunds, Cambridge North, Cherry Hinton, Chesterton, Ely, Fen Drayton, Fenstanton, Histon & Impington, Hitchin, Huntingdon, Longstanton, Milton, Newmarket, Northstowe, Oakington, Orchard-Park, Royston, Saffron Walden, Somersham, St Ives, St Neots, Stevenage, Swavesey, Waterbeach, Wyton and surrounding areas)
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: £62,942 to £69,936 per annum, plus benefits
Benefits: Excellent contributory pension scheme, generous paid holidays, 35-hour (for full-time staff) working week, learning and career development, subsidised staff restaurant (Cambridge office), staff sports and social club, free private healthcare plan, income protection scheme, critical illness insurance, life assurance, free on-site parking (Cambridge office), season ticket, car/motor cycle and cycle to work schemes, membership subscription, employee assistance programme, eye-care at work scheme, wellness initiatives, flexible work environment, employee recognition, long service awards, membership subscription to professional body and RSC, two discounted staff flats on-site (Cambridge office) and more.

Closing Date: 18th April 2021

About the Role:

The Royal Society of Chemistry (RSC) has a great opportunity for a Head of Data Science to join us on a permanent full-time (35-hour week) basis. We offer flexibility to initially and occasionally work from home within the UK, provided you can regularly visit our Cambridge office where this role is based.

The RSC recognises the centrality of data and audience intimacy: creating data as an asset across the whole organisation and using the interlinked digital experience as a ‘sensing network’ that will allow us to understand, service and anticipate changes in our audience.

As the Royal Society of Chemistry’s Head of Data Science, you will lead a multidisciplinary team of Data Scientists, Data Engineers and Data Analysts to support our Digital Transformation strategy to develop and deliver core capabilities and achieve strong horizontal alignment across the RSC.

You will use your experience in data strategy leadership and delivery of digital skills to break large, complex problems into modules, overseeing the development of solutions to each component, whilst ensuring tight feedback loops and integrating the solutions into a coherent whole. You will be accountable for successful outcomes, working in close collaboration with end users and stakeholders to ensure that functional priorities are fully aligned with the RSC corporate strategy and priorities.

About You:

We are looking for someone with enthusiasm for working collaboratively and the following expertise.

Essential:

• Demonstrable experience in data strategy leadership and delivery of digital skills, working in a complex business environment.
• Knowledge of statistics.
• Strong experience of commercial web software development experience (using HTML, CSS, JavaScript), with a main language speciality in .Net, XML.
• Expertise in data modelling techniques and content management systems.
• Experience of different software development methodologies including Agile techniques and continuous delivery.
• Well-organised, self-motivated team player; aptitude for project management.
• Supervisory experience, able to demonstrate ability to motivate a team.
• Excellent communication skills with the ability to clearly communicate technical concepts to a non-technical audience and the ability to negotiate with stakeholders to quickly resolve customer issues.

Desirable:

• Experience in Cheminformatics.
• Natural language processing and text mining highly desirable.
• Use of R language.
• Graduate calibre or degree in relevant specialist discipline.

If you are interested, please apply before the end of the advertised closing date.

You may have experience of the following: Head of Data Science, Head of Information Management, Head of Data Governance, Head of Data Services, Head of Data & Analytics, Data Engineering Manager, Senior Data Scientist, Senior Data Engineer, Senior Database Manager, Senior DBA, Data Manager, Data Architect, Data Analyst, Data Scientist, Support Data Analyst, Data Analysis, Technical Support Analyst, Data Manager, Database Manager, etc.

Ref: 97969

We are recruiting for an experienced Policy Manager who will lead on developing the policy function and strategy for the RCOphth. 

The Royal College of Ophthalmologists (RCOphth) is the only professional body for medically qualified eye doctors, who specialise in the prevention, treatment and management of eye disease, including surgery to optimise eye care for all patients. We are the voice of the profession and champion excellence in the practice of ophthalmology. We do this through our collaborative work across the eye health sector and with regulatory healthcare bodies.

About you

You will need to show substantial experience in all areas from development of policies and impact assessments to high level stakeholder engagement and consultation.  We are looking for someone with a positive, can do attitude and is committed to excellence and high standards in all they do.

You will need the following experience

• Extensive experience of leading on policy development, including the understanding of legislation and its impact
• Extensive high level stakeholder management that includes government, health bodies (eg NHS England), charity and research
• Experience of handling strategies and tactics for dealing with contentious or complex issues
• Experience of working across multiple departments and teams, particularly in a professional membership organisation
• Experience of line management

About the role

There are proposed legislative changes to the way healthcare will be delivered and the medical profession regulated.  We want to ensure that ophthalmology is engaged with policy decision makers and proactively putting the case for better patient care and the sustainability of the workforce; promoting the RCOphth as the ‘go to’ authority on eye care services. We are doing this through key areas of collaborative work across health regulatory and arms-length bodies, but it requires a strong policy framework.

The Policy Manager will sit in the Policy & Communications team and work directly with the Executive (College Officers and Senior Management) to identify policy gaps and opportunities both in the short and long term.  The post holder will work with key stakeholders to identify how the policy function will change the way we work and embed the new process throughout the organisation.

Working for RCOphth

Our overall staff numbers have grown in the past 18 months.  We are recruiting the right people with the right specialist skills in the Policy & Communications team to help us deliver on our strategic aims. In return, we offer a comprehensive and competitive benefits package. 

To apply, please submit your CV and a covering letter (explaining how you meet the person specification along with your salary expectations).  A covering letter is an important part of our application process so we encourage you to submit one, as your application may not be shortlisted if you do not.

We are currently running interviews remotely, in accordance with Government advice, so if you envisage any issues with accessing a computer, webcam or a sufficient internet connection for a video call, then please do highlight this in your covering letter. We will do all we can to ensure you have the best experience in applying to work with us during this time.

For more information on the role, please contact Liz Price on 0 2 0 3 7 7 0 5 3 2 7

(office hours are 09.00-17.00)

Closing date:  Friday 23rd April 2021 at 16:00hrs

1st round interviews:  Wednesday 5th and Thursday 6th May 2021

2nd round interviews:  Thursday 20th May

Please note for 2nd round interviews candidates will be required to prepare a 20 minute presentation which should be sent in advance and by 17.00, Monday 17 May 2021. 

Applicants must already have the right to work within the UK without restriction.  Only shortlisted candidates will be contacted.

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SUMMARY

Made In Hackney opened its doors in 2012 as the UK’s first fully vegan community cookery school.  We became an independent charity in 2018 and collaborate with communities to showcase and develop skills, knowledge and inspiration to grow, cook and eat more plants.

In March 2020 we paused our usual programme to launch a Covid19 response of online classes, telephone support for those not online, and an emergency direct to door community meal service. At the peak of the crisis we provided 500 meals a day across Hackney direct to households who needed support. Today we continue to provide meals and hope to be able to do so for as long as there is need. We aim to incorporate training and jobs for local young people into the community meal service.

We are seeking a highly motivated and strategically minded individual to become our next Operations Manager. You will have experience of working in a senior role in the areas of operations, hr and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing  services.

Operations Manager Spec

• Hours:             4 days/week
• Contract: 12 months (with intention to extend dependent on funding)
• Location: Partly home based and partly at the new MIH venue 'Liberty Hall', Clapton Commons, E5
• Salary: £24,000/annum pro rata 4 days/week (FTE £30,000/annum)
• Holiday20 days (plus bank holidays – see below for more details)

Responsibilities include:

HR & Training

• Overseeing staff recruitment procedures, including supporting application, interview and induction procedures with a focus on being a fully inclusive employer;
• Issuing and renewing staff contracts;
• Keeping abreast of latest guidance in employment law and HR legislation;
• Overseeing training requirements, bookings and purchase of licences, and supporting core team to keep an oversight of when training is required  eg. Food Safety in Catering, Emergency First Aid, Safeguarding, Gender, Diversity and Inclusion, Anti-Racism;
• Reviewing, updating and creating risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they’re reviewed by the Board on a regular basis;
• Ensuring staff DBS checks are updated and supporting core team to keep an overview of outstanding checks needed in their project teams;
• Safeguarding Lead – conducting regular reviews of child & young persons and adult safeguarding policy and procedures, overseeing staff and volunteer safeguarding training and completing regular refresher training to comply with best practice;
• Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
• Overseeing organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
• Leading on implementing staff wellbeing initiatives eg. socials, team building days etc;
• Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.

Salesforce Admin

To be the main point of contact for training needs and technical support to the core team of 9 staff, and to develop the salesforce platform (Non Profit Success Pack) to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator for a team of 9 users
• Manage admin functions including assigning new users, creating reports and dashboards, surveys, application forms, system health checks etc
• Onboarding and training new users;
• Creating training resources, and grow level of expertise among the core team;
• Implement custom features when new work streams/programmes get set up and as organisational needs grow;
• Oversee support contract with Economic Change (salesforce technical support and training provider).

 Governance

 Lead support to Board of Trustees for housekeeping issues such as assisting Chair with trustee meeting agendas, setting meeting dates and reminders, reviewing minutes, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;

Venue Management

MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly, (eg. internet, energy provider, refuse collection) and represent MIH in oversight committee meetings as necessary;
• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
• Ensure venue meets latest Covid Health & Safety requirements, Fire Safety Standards and is fully accessible;
• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

 Monitoring and Evaluation

• Creating online surveys for each newly funded programme according to their unique reporting requirements;
• Creating welfare surveys for the community meal service;
• App Integration – using apps such as Mailchimp 123 Form Builder (a survey software) and integrating with salesforce;
• Creating reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report.

Finance

• Organise quarterly budget meetings between core delivery team and Finance Director to go through budget and expenditure;
• Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

PERSON SPECIFICATION

• Experience in a similar Operations role;
• Experience in HR Policies and Procedures;
• Confident and tech savvy in using and training others in a CRM system;
• Confident with numbers, data and financial planning;
• Experience of managing multiple and simultaneous programme areas;
• Ability to take initiative, problem solve, and think creatively;
• Experience in delivering training (either one to one and/or in a group);
• Capacity to motivate others;
• Strong communication and interpersonal skills and the ability to deal with, and have empathy for, a diverse range of people;
• Enthusiasm, energy and a positive attitude;

BENEFITS

• Flexible working arrangement with allowance for working from home
• Training provided in Salesforce CRM, Safeguarding Adults at Risk and Children, Emergency First Aid, Food Safety etc
• Employers Assisted Programme (EAP) which includes counselling and physio
• Staff Wellbeing and Social activities throughout the year
• A discretionary summer holiday allowance that is additonal to the annual leave allowance – See MIH Annual Leave Policy for full details
• Pension Scheme
• Staff discount of 15% in Food For All Shop

Equal Opportunity

We have a strong commitment to promote diversity, equality and equal opportunities. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.

Deadline:  5pm Monday 17th May 2021

Interviews: Monday 24th May 2021

Post commences: As soon as possible after appointment. (Latest by 1st July 2021)

TPP are working with a professional membership body to recruit a Member services Team leader on a 1 year contract.

Have you worked within a faced paced Membership or customer service role at Supervisor level?

This role will be a high pace working environment from February to June during the renewal period. It will then have a steady workflow.

You would be managing a team of 3 administrators

The purpose of this role:
To manage the Member Services Administration team, day-to-day activities, database and associated processes in order to deliver excellent service to members and to achieve the memberships income, member recruitment and retention targets, while ensuring compliance with all relevant statutory requirements.
To continually improve member experience and support by ensuring that a consistently high-quality service is offered to all membership grades in conjunction with the memberships strategic plan and by co-ordinating developmental and recruitment activities.
To motivate team members, assess performance and regularly communicate the memberships goals, objectives and deadlines to the team.

Some of the accountabilities of this role:
Operations
* Manage a team of three Administrators
* Oversee the maintenance of data held on the Salesforce CRM database to ensure accuracy and compliance with GDPR
* Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
* Take inbound calls from members to resolve their issues to a high standard

Processes
* Manage day-to-day membership activities and processes, regularly monitor and report progress against KPIs and targets
* Monitor the efficiency and effectiveness of day to day work of the team and contribute to the identification of opportunities for improving customer expectations and processes
* Ensure team are trained and develop in all administration processes
* Take ownership of updating, creating, implementing process documents

Professional Skills
* Act as an escalation point for both internal and external customers, including difficult customers
* Take part in the recruitment process and train new team members.

Supervision
* Responsible for the direct supervision of a team of three staff members and exercise overall oversight of the processes and procedures
* Responsible for the leadership, motivation and development of staff, for appraising staff, identifying their training and development needs, planning how these needs will be met and evaluating the training received
* Develop a performance monitoring and management approach which supports consistent delivery to service expectations
* Conduct performance reviews and assist individuals in addressing development needs
* Implement agreed service improvements
* Conduct team meetings to update members on best practices and continuing expectations
* Generate and share comprehensive and detailed reports about team performance, team objectives, and deadlines with line manager.

Education and Experience
* Significant demonstrable experience of working within a membership or customer focused organisation managing day-to-day processes at supervisory level with evidence of completing at least one annual membership cycle
* Experience of staff line management
* Proven experience in problem resolution
* Advanced knowledge of customer handling techniques
* Managing people to deliver excellent customer
* Experience of effective supervision and motivation of a team of staff:
o Delivering excellent customer care standards
o Demonstrating excellent customer care/ handling skills
o Developing and training team/ team members
o Using problem solving skills effectively
* Effective reporting/liaison at all levels including senior management
* Implementation of service improvements in a frontline customer facing service
* Understanding of basic financial and budgetary management
* Inbound and outbound calling

If you are interested in this role please get in contact ASAP

We are working with a well-known further education provider to recruit their next Head of Data and Information Services. This is a really exciting opportunity for an experienced candidate to join an established team. You will have strong technical ability coupled with advanced relationship and influencing skills.

Main duties for the Head of Data and Information Services:
Oversee exams, timetabling, bursaries and awards function
Lead on compliance for internal and external partner information
Analysis and reporting to inform strategic decision making
Oversee submission of data and funding returns

You will have:
Experience of working within further or higher education
Detailed knowledge of FE funding streams
Strong analysis and technical skills
Excellent communication and influencing skills
Experience of managing a CRM/ database in an education setting

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.