We are looking for a Head of Information and Support Services to lead on developing and delivering excellent support and information services which meet the needs of people affected by blood cancer.

The successful candidate will have experience of developing and managing a diverse range of information and support services. You’ll have exceptional interpersonal skills and be emotionally resilient, hardworking and understand the value your role brings to the blood cancer community.

This role will provide leadership to the team ensuring they are able to manage competing priorities and challenging deadlines. The postholder will be a strong advocate for patients, understand their needs and ensure that as an organisation our services continue to meet these needs. They will be able to identify and develop new opportunities, but also ensure we continue to meet the day to day demands of delivering our existing services. They will be required to develop relationships and a collaborative approach with other teams in the organisation, particularly our research and policy and fundraising teams.

If this role sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV by:

9am on Thursday 5 March 2020

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

About us

Leonard Cheshire is going through a significant period of transformation, so this is a particularly exciting time to join our charity.

Leonard Cheshire currently supports more than 50,000 people across the UK and around the world to live, learn and work as independently as they choose, whatever their ability. With 5,000 staff and around 10,000 volunteers, we’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

About the role

You will lead on the management of all our insurance requirements, manage our internal audit programme – both its planning and delivery and ensure continuous improvement and assurance to our Board of Trustees.

You will own the Risk Management Framework and support the Executive Directors and their teams in maintaining the Corporate as well as their own Directorate Risk Registers.

You will line manage the Risk Administrator and, at times, volunteers and interns.

About you

You will be educated to degree level or equivalent and ideally be ACII or FCII qualified.

You will have a good working knowledge of risk management and insurance (ideally in an international as well as UK context), including all aspects of claims management (an emphasis on public and/or employee liability would be advantageous.

You will have previous experience of running a risk management framework including providing support to internal and external stakeholders and have experience of analysing and presenting specialist information to non-specialist colleagues.

We seek candidates with a genuine commitment to our values and ethos.

Benefits

• Substantial annual leave
• A generous employer contribution to a company pension scheme with additional life cover
• Access to a cash health plan at favourable rates
• Flexible working and lot’s more.

Leonard Cheshire welcomes applications from all sections of the community, and particularly encourages applications from disabled people.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable applicant has been appointed.

Senior Programme Manager

London Office

Permanent Full Time 37.5 hours a week

Up to £40k per annum

Each year, Young Enterprise helps thousands of young people develop the skills, knowledge and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at.

We are currently seeking a Senior Programme Manager who will be responsible for the management of the Young Enterprise Company Style programmes (currently Company, Team and Start Up) ensuring they are delivered on time and in budget.

The Senior Programme Manager will also support a small team of Programme Managers with the day to day delivery of their allocated programmes ensuring that the content for all direct delivery programmes are engaging, relevant and up to date for their intended audiences.

We are seeking an individual with a solution focussed attitude to problem solving and the ability to balance and prioritise competing demands in a busy function. An understanding of education and school centred programmes would be a distinct advantage.

Reporting to the Head of Programmes and Services, this role will provide a high level of education sector expertise to support the ongoing development of current programmes as well as new initiatives within enterprise education and direct delivery.

If you meet the criteria and would like to apply for this role please send your current CV and a covering letter outlining your suitability (no more than 2 sides of A4) by no later than midday on Tuesday 10th March. Please note that applications without a covering letter will not be considered.

Interviews will take place in London on Tuesday 17th March.

Summary

To support the delivery of excellent customer experience within Diabetes UK by ensuring that the information provided to people who contact the CCC is accurate and up to date. Provide all departmental and organisational reporting, including trend analysis and forecasting to a high quality standard and within agreed timescales. Coordinate and oversee project work coming into the team to support operational preparation and delivery of these.

Interview Date: Friday 6 March or Wednesday 11 March 2020

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

• Oversee, co-ordinate and seek to continuously improve an effective quality assurance programme for communications within the CCC, working collaboratively with the CCC team leaders.
• Overall responsibility for the management and ongoing maintenance of the CCC information database and associated reference documents
• Line manage and develop the CCC Information Officer
• Produce all performance reports, analysis and forecasting for the CCC management team, along with those for senior managers, including Voice of the Customer and CCC performance
• Co-ordinate and manage a range of projects within the CCC, liaising with teams across the organisation where necessary
• To have a good understanding of call centre technology including reporting and forecasting tools
• To identify and make recommendations for service improvements and process efficiencies
• To act as an expert resource for the CCC teams to access information in response to specific inquiries
• Perform tasks necessary to achieve the overall objectives of the team and the organisation
• Work effectively across a wide range of teams and understand the data being collected and facilitate the collation of this to ensure we build an organisational view of customer satisfaction as well as CCC Team Performance
• Working across the organisation to develop and produce an organisational wide Voice of the Customer dashboard
• Undertake any reasonable additional duties, from time to time, commensurate with the role

Ideal Candidate

• Educated to A level or equivalent work experience
• Highly organised and efficient with strong interpersonal skills and excellent attention to detail
• Solution focused, self-motivated and adaptable
• Fully competent in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Visio
• Required to work 35 hours per week across a range of hours between 9am and 6pm, Monday to Friday
• Willing to work flexibly and outside of office hours on occasion
• Willing to travel to other Diabetes UK offices as necessary

PAPYRUS Prevention of Young Suicide is the national UK charity dedicated to the prevention of young suicide. Our Trustees, the majority of whom have been touched personally by young suicide, are elected from our membership from across the UK.

• * Thank you for your interest in the role of Data Manager. Please take the time to read the JOB DESCRIPTION and PERSON SPECIFICATION then complete the APPLICATION FORM that you can find on our website. 

  ** This post has become vacant due to growth and internal promotion.

  Proactively manage and develop the use of the Raiser’s Edge database to play a key role in the efficient delivery, management and evaluation of supporter and customer
  experience.

  At PAPYRUS Raiser’s Edge is primarily used by the fundraising team to record donors, supports and donations. It has recently been rolled out to the regional teams to record those attending training and awareness raising sessions.

1. DESIGNATION Data Manager

2. HOURS 36 hours per week

3. SALARY NJC Scale 21 – 25 (£25,801 – £28,785) + 5% pension contribution

4. LOCATION Warrington

5. RESPONSIBLE TO Head of Fundraising & Community Fundraising Manager

6. PURPOSE OF POST
Proactively manage and develop the use of the Raiser’s Edge database to play a key role in the efficient delivery, management and evaluation of supporter and customer experience.
At PAPYRUS Raiser’s Edge is primarily used by the fundraising team to record donors, supports and donations. It has recently been rolled out to the regional teams to record those attending training and awareness raising sessions.

7. KEY RELATIONSHIPS
Fundraising Team, National Training Manager, Programme Development Manager, Regional teams & HQ Admin

8. MAIN DUTIES & RESPONSIBILITIES
8.1 Full management of the supporter database Raisers Edge including responsibility for technical management and maintenance.
8.2 To carry out complex data processes, queries, imports and exports and produce detailed reports for use in research and analysis.
8.3 Manage the import and export of data to and from third parties such as Just Giving, and the compilation of Gift Aid Reports for HMRC
8.3 To ensure all supporter / customer data is processed, stored and used in strict compliance with GDPR and relevant marketing and fundraising regulations.
8.4 Provide ongoing training to staff and to ensure the handling of data, and all data processes fully comply with GDPR, law and marketing and fundraising regulations, including any data breaches. 

8.5 Manage PAPYRUS’ relationship with Blackbaud
8.6 Manage the contact management structure to ensure it meets the business needs of PAPYRUS and make recommendations to further expand its use, enhancing its value.
8.7 Maintain the accuracy and integrity of data through routine data cleansing and hygiene tasks to ensure accuracy.
8.7 Prepare internal and external data to support national and regional campaigns and communications activity.

9. ADDITIONAL DUTIES
It is the nature of the work of PAPYRUS that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

10. CONFIDENTIALITY
It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

11. BASIC PRINCIPALS
The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

12. CONDITIONS OF SERVICE
Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

13. QUALIFICATIONS   

See Person Specification

Are you passionate about supporting young people to achieve their potential? Do you want to work in a challenging, team-focused and rewarding environment? Do you have the skills to  lead a diverse team to perform to the best of their abilities?

Centrepoint is the UK’s leading charity for homeless young people. We provide a range of accommodation based and floating support services to vulnerable young people across London, Manchester, Yorkshire and the North East. Our vision is to end youth homelessness but until then we will continue to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.

This is an exciting Service Manager role based in Brent and Harrow and includes responsibilities for supported accommodation services and a small floating support service. The Service Manager is responsible for overall service delivery and performance management, providing effective leadership to achieve high quality outcomes for young people and working in partnership with Social Services teams.  At Centrepoint, we work in a Psychologically Informed Environment. All staff are required  to implement this approach when working with young people.

We are looking for an experienced manager with exceptional skills in establishing and maintaining positive relationships both internally and externally.

A key part of the role will be to promote a vibrant culture with an uncompromising commitment to excellence and a fully integrated support service, reflecting the needs of those accessing the service.

In return for your efforts you will receive a competitive salary, excellent training and development and a host of staff benefits such as interest free travel loan, stakeholder pension scheme entitlement.

We seek to challenge discrimination and are committed to fairness and equality. We especially welcome applications from anyone with direct experience of being homeless or using young people’s service.

Location: Brent and Harrow

Closing Date: Wednesday 26 February, 12 noon

Service Delivery Manager – working with homeless and temporarily-housed people at Hope4 (Rugby)Ltd

Have you got experience of working with people in crisis? Are you passionate about helping rough sleepers to get off the streets? Do you demonstrate expertise, compassion and leadership?
If your answer to all the above is yes, we have an exciting opportunity for you.

We need an exceptional manager who can oversee the delivery and success of our National Lottery-funded project; "Delivering Hope". To do this you will lead a small staff team and large number of volunteers, creating and building on strong partnerships with faith-based, statutory and other voluntary sector groups.

Context:
The mission of Hope4 is to help end rough sleeping and prevent homelessness in Rugby. The service provides specialist care and works in partnership with external agencies to enable people to start addressing their support needs and identify the most appropriate longer-term accommodation offer.
Closing date: 2nd March 2020

Job Title: Data Manager
Location: Central London
Duration: 6 month contract
Salary: Up to £50,000
Type of Organisation: Medical
Interview Date: ASAP

Job Purpose:
The Data Manager reports directly to the Deputy CEO and has overall responsibility for developing, managing and leading on data strategy for all data across the charity. The role will be primarily responsible for the fundraising database and will also coordinate inputs from other operational data sources, with the exclusion of patient data. You will lead on all database planning and support and promote the use of the CRM system, developing it in accordance with the organisation's business needs.

You will manage a team of 3-4 and play a crucial role in working closely with teams across the Charity to continue to ensure data is collected, stored and managed with integrity. You will work closely with other team leaders to enhance organisational understanding of the data management, develop insight into behaviors, and how they can use data to benefit and improve performance and impact.

About you
You will have considerable experience working with CRM databases, delivering data solutions in accordance with organisational strategies, as well as being a good communicator who can liaise with colleagues at all levels. Ideally you will have worked in a fast-paced environment at a time of change, using project management skills to overcome challenges both technical and logistical.
Your approach to problem-solving will be logical and detailed. You will be able to influence decisions with an evidence-based approach, and be able to articulate business requirements in both technical and non-technical language.
You need to be confident in managing a small team, setting clear work plans, managing priorities and being flexible.

If you like the sound of our role and think you have what we are looking for, then we would very much like to hear from you.

A detailed job description is available for this role, please get in touch.

A referral scheme is in place for this role - if Charity People place someone you introduce us to, we will donate £250 to a charity of your choice. Please don't hesitate to get in touch with Neil on 020 7939 7441 or [email protected] for more information.

When you apply through Charity People you improve your chances of securing the role in various ways:
*We provide additional information about the role and the client.
*Where needed we can advise you on cover letters, applications and your CV.
*Interview coaching and tips for the crucial moment.

For similar roles to this, or to register your details with us, please go to our website or give one of our friendly consultants a call. The Charity People team all have backgrounds of working in the not-for-profit sector previously and are driven by wanting to see charities performing at their best because of the inspiring and committed people that they employ.

Due to the high number of applications we receive, only the most suitable candidates will be contacted. Before you decide whether or not to apply, please ensure you have read all of the information provided above and make sure that you have the relevant skills & experience for the role.

We shall ensure fairness and equal opportunities throughout our workforce and in service delivery. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age.

Job Title: Data Manager
Location: Hatfield, Hertfordshire (15 mins walk from train station)
Duration: 12 month maternity contract
Salary: Up to £40k DoE
Type of Organisation: Health
Interview Date: ASAP
Benefits:
- Strong tech infrastructure with opportunity to work from home 2 days per week
- If you like tech and want to learn about lots of new exciting tech then this is a dream job for you as they have plenty.
- Modern offices on a beautiful business park (American style) with small river running through
- Pool and table tennis available to play
- Family / community feel to the team
- Flexible working
- Gym facilities close by (with highly discounted rates at a university next door),

Description of Role:
To maintain and develop a market leading supporter database. The roles sits within a team of four, with two Database Officers responsible for the first line of support for users, and the Database Manager responsible for more complex system issues, system development and data selections. All of these roles report to the Operations Manager.

The office is informal, open plan and designed to create a vibrant and productive workspace for all our staff. Less than a 30-minute train ride from London King's Cross. Free car parking is available to all staff, along with cycle racks for the more energetic.

About You - Top 3 most important elements of the role:
- Data selections in fundraising
- You will have experience of an organisation wide CRM (aka an enterprise CRM)
- You will be a 'do-er', have a 'do-er' attitude, and drive results

If you like the sound of our role and think you have what we are looking for, then we would very much like to hear from you.

A detailed job description is available for this role, please get in touch.

A referral scheme is in place for this role - if Charity People place someone you introduce us to, we will donate £250 to a charity of your choice. Please don't hesitate to get in touch with Neil on 020 7939 7441 or [email protected] for more information.

When you apply through Charity People you improve your chances of securing the role in various ways:
*We provide additional information about the role and the client.
*Where needed we can advise you on cover letters, applications and your CV.
*Interview coaching and tips for the crucial moment.

For similar roles to this, or to register your details with us, please go to our website or give one of our friendly consultants a call. The Charity People team all have backgrounds of working in the not-for-profit sector previously and are driven by wanting to see charities performing at their best because of the inspiring and committed people that they employ.

Due to the high number of applications we receive, only the most suitable candidates will be contacted. Before you decide whether or not to apply, please ensure you have read all of the information provided above and make sure that you have the relevant skills & experience for the role.

We shall ensure fairness and equal opportunities throughout our workforce and in service delivery. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age.

Fixed term to December 2020

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

The Data Team is part of the Information function at Unicef UK and provides colleagues with the technology, services and capability to fulfil data-driven activity, primarily in support of fundraising and advocacy.

The Marketing Data Selections Officer is responsible for supplying high quality, timely data for marketing campaigns and provides subject matter expertise on database marketing and data selections to colleagues across Unicef UK.

Adept at SQL and data manipulation, the successful candidate will have experience of problem-solving and working with data in CRM systems.  They will be comfortable working with datasets to spot anomalies and draw conclusions on how the data they work with supports business outcomes, while ensuring it is managed in line with compliance.

To apply, please visit our website via the button below.

Closing date: 5pm, Tuesday 3 March 2020.

Interview date: Tuesday, 17 March 2020.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Data Officer
London, NW1

About Us

We’re The Mix, a charity that provides free, confidential support for young people aged under 25. We believe all young people should be able to make informed choices about their physical and mental wellbeing so that they can live the lives they choose.

Life is tough, we know that. But support doesn’t have to be. That’s why we’re here to take on the embarrassing problems, weird questions and please-don’t-make-me-say-it-out-loud thoughts that people under 25 have.

We’re now looking for a Data Officer to join our team and give us insight into the positive impact of our projects.

The Benefits

- Salary of £24,000 per annum
- Pension (4% employee contribution secures a 4% employer contribution)
- Life assurance
- Flexible working
- 35 days’ holiday including Bank Holidays
- Eyecare vouchers
- Weekly staff socials, plus a summer and Christmas party
- Colleague of the month awards (with the reward of half a day’s extra annual leave)
- Great learning, development and training options

This is a fantastic opportunity to support the vital projects of an organisation that ensures young people have safe spaces where their voices can be heard and they feel supported.

In this vital role, you’ll ensure that our projects fulfil their purpose and meet the needs of vulnerable young people to empower them and drive our objectives.

So, if you want to join a friendly and supportive environment that will support you to grow and develop professionally, we want to hear from you.

The Role

As a Data Officer, you will oversee all aspects of gathering, analysing and reporting on data to inform our future strategies, including fundraising and service delivery.

Presenting accurate data across the charity, you will create efficient reports on KPIs and other key indicators for our organisation and the projects we are involved with.

Reporting to the Data, Evaluation and Insights Manager, you will:

- Work across the charity, collaboratively collecting data
- Report findings back to staff, volunteers, Trustees and external audiences
- Report on, and evaluate, funded projects
- Ensure that all data is compliant with GDPR guidelines

About You

To join us as a Data Officer, you will need:

- Proven experience and skills in data collection, analysis, reporting and visualisation
- Experience of working with Excel to manipulate data
- Proficiency using Microsoft Office suite
- Knowledge of Data Protection regulations and best working practices for data

Ideally, you will have experience of working with Salesforce or other CRM databases, but this is not essential. Experience working with Tableau would also be beneficial.

Other organisations may call this role Data Analyst, Data Analysis Officer, Data and Impact Officer, Data Insights Officer, or Research Data Officer.

This is a full-time role, working 35 hours per week, Monday – Friday. A four day week would be considered for the right candidate. Occasional evening and weekend work may be required.

Webrecruit and The Mix are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking to make a positive change as a Data Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Purpose

Every year Age UK support millions of older people, but with an ageing population we need to continue to grow in order to keep meeting the demands on our services.

We are expanding our Group Contact Centre to allow us to meet this demand and continue to provide excellent customer service. Our Contact Centre handles requests for written and verbal information on a wide range of enquiries from people in later life, their carers, family and professionals who work with them.

We are seeking Customer Advisers to join a friendly and professional team in Ashburton and are able to offer full or part time opportunities with the following working patterns

Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm.
Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm.
Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm.

Main Responsibilities

* Provide an exemplary 'First Port of Call' service in a multi-channel environment ensuring you provide a friendly and professional service at all times.
* Keep up-to-date in knowledge and understanding of all Information and Advice literature /signposting/policies/processes.
* Responsible for ensuring that all enquiries are dealt with in line with Advice Services Alliance (General Quality Mark), Age UK Information & Advice Quality Programme Certification and Treating Customers Fairly (TCF) principles.
* Accurately respond to customer's e-mail enquiries using e-mail, telephone etc. in line with set procedures and policies.

Experience, Skills & Knowledge

* Demonstrable Customer Service experience
* Previous experience of using CRM systems to process customer data.
* Good understanding of Word / Excel / Outlook
* Accurate data entry skills
* ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)
* Confident / professional / outgoing telephone manner.
* Flexible attitude to hours of work.
* Ability to work as part of a team.

What we offer in return

* Competitive salary, £18,050 per annum for full time hours
* 26 days annual leave plus Bank Holidays
* Annual leave purchase scheme
* A fantastic pension (with up to 9% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Shopping discounts and many more excellent benefits

Additional Information

Telephone interviews will take place on Thursday 5th and Friday 6th March. Successful candidates will then be invited to attend an assessment day on Friday 13th March.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

VSO is the world's leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It's a highly effective approach that works, and today is helping millions of people in some of the world's poorest communities lift themselves out of poverty.

Role overview

The Head of Data and Insight will provide strategic leadership and will lead on the data and insight strategy. The role will play a pivotal function in VSO's global leadership team ensuring GDPR-compliant database management to enable data provision across VSO functions.

The role will be responsible for leading a high performing team who produce datasets for supporter communications and develop insight and analysis to inform critical business decisions and strategic focus

Skills, qualifications and experience

Ideal Applicant Summary

As the successful candidate, you will have substantial experience of database marketing processes and using reporting and analysis to influence senior colleagues and improve strategic business performance.

In addition you will have:

Skills/Knowledge
Excellent knowledge and practical experience of using database marketing techniques to deliver results.
People Management - ability to lead, develop, coach and support a high performing team.
Relationship Building - ability to build strong working relationships across the organisation.
A good understanding of data protection legislation and its application to direct marketing activity.
Proven project management skills, with significant experience of delivering projects on time and within quality and resource targets.
Knowledge of the practical application of a variety of models for managing data quality in a complex user environment.
Knowledge of complex campaign design and ability to create a learning culture.
Knowledge of statistical and analytical techniques to create enhanced supporter understanding and effective segmentation and targeting.
Confident to make recommendations and decisions within the remit of data insight expert.

Experience
Experience of working with a large-scale multi-product, multi-audience marketing database with multiple inputs.
Demonstrable experience of using analysis of customer data to improve performance and drive business strategy.
Experience of producing or commissioning analysis of campaign results, customer behaviour, trends and profiles.
Experience of working with Campaign Management and CRM Tools to manage supporter contact strategies

Desirable
Experience of working with BlueVenn and Raiser's Edge.

We also offer a range of additional benefits:

* A friendly and supportive office environment
* Opportunities for flexible working and working from home
* Generous annual leave of 37 days (inclusive of public holidays)
* Competitive pension with Scottish Widows (matched at 5%)
* Cycle to work scheme
* Free parking
* Lockers and shower facilities
* Fun free lunch time activities like boot camp
* Professional development
* Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:
Ability to be open minded and respectful
Ability to be resilient and adaptive to new situations
Ability to facilitate positive change and build sustainable working relationships
Ability to seek and share knowledge

Equal Opportunities
VSO promotes equal opportunities and values a diverse workforce.

Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

Position Summary:

The Data Entry/Junior Administrator works with Database Manager to assist with the data entry process and administrative tasks in support of the Graham Tour.  This position serves to process and enter information into the Tour database and provide efficient and accurate data processing functions in various areas including: manually sorting information, maintaining and updating records and database, collecting data from field operations and web forms, assist in preparing contact data for project communications, assist in the data analysis of project developments and ensuring accuracy is maintained throughout the process.  This position may also be required to assist with additional ad-hoc duties which include, but are not limited to, responding to both internal and external telephone/email enquiries and other administrative duties.

Responsibilities and Duties:

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Consistently participates in daily BGEA staff devotions
• Demonstrates behaviour aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence
• Communicates effectively with team members and when dealing with people externally
• Phone calling as necessary, to confirm information
• Maintain accuracy and follows procedures when performing functions
• Maintains the protection and confidentiality of records database information in line with current data and privacy laws, including age of consent
• Processes information and/or data entry functions based on requirements needed and as assigned by the Database Manager in ONE OR MORE of the following areas:
  • Accurately process and enter data into the database.
  • Check databases for data quality and integrity.
  • Address database related queries from staff and field team.
  • Maintain and adhere to user access and permission levels for database segments.
  • Perform administrative duties and assist in gathering information for various reports or Tour needs.
  • Report database system problems in a timely manner so that problems, bugs or errors can be resolved.
  • Contribute feedback and make recommendation for improvements to be considered for future data processing, setup and/or changes required to the procedures

Competencies Required:

• Servant Leader: Upholds Christian values with the ability to lead by example and have a heart for service.
• Communication: Strong communication skills; ability to express oneself professionally, both written and verbally when interacting with people internally and externally.
• Teamwork: Ability to work well within a team and individually.
• Proactive: Proactively carry out administrative tasks and support the team where needed.
• Problem Solving: Ability to assess problems and seek to implement solutions.
• Flexibility: Ability to adapt quickly to fit with changing conditions, tasks, responsibilities, or people.
• Thorough: Have good attention to detail, with emphasis on communication, time management and accurate record-keeping.
• Multi-task: Ability to multi-task, be well-organised and work well under pressure.

Skills and Knowledge:

• Qualification in related discipline or equivalent work experience
• Experience in working with databases such as Raiser’s Edge or Microsoft Dynamics CRM
• Proficient in MS Office Suite
• Strong data entry skills

Physical/Mental Demands:

• Ability to work independently and as part of a team
• Ability to work with people at all levels both internally and externally
• Ability to handle multiple interruptions throughout the day
• Ability to maintain strict confidentiality
• Ability to work under stress and pressure
• Flexibility and adaptability
• Ability to travel to Tour Cities if required.

Please note this is a 9 month contract

There is a requirement for the job holder to be a committed Christian and demostrate a personal commitment to the Christian faith.