Customer Services Officer Jobs in Home Based

Access Sport is a national charity with a vision that no one should be excluded from the transformational benefits of community sport. We are on a mission to make inclusion the norm in community sport by tackling the access barriers faced by disadvantaged and disabled young people.

A copy of our 2022-2027 growth strategy, Stand for Inclusion, which provides further details about our work and future development plans can be found here on our website.

Role purpose

This role would suit someone with at least 2 years’ experience in a charity finance role, who has experience or knowledge of all the core accounts department processes and some understanding of different charity income streams. You might be studying for an accounting qualification (e.g. AAT or ACCA) or be qualified by experience.

A training package may be available for an applicable accounting qualification.

Responsibilities

• Day to day management and systems administration of Xero accounting software, expenses software (ExpenseIn), and other linked financial applications.
• Carry out monthly reconciliations of bank accounts, debtors and creditors, and set up payment runs.
• Prepare monthly management accounts journals (prepayments, accruals, depreciation, deferred and accrued income) and control account reconciliations.
• Being the systems administrator for the Fundraising CRM system (Donorfy) and linked platforms and applications (e.g. JustGiving, Stripe, EventBright).
• Database management of Donorfy and linked platforms and applications.
• Reconcile data between Donorfy and Xero, and where necessary, with other linked platforms and applications.
• Ensure Gift Aid returns are correctly submitted to HMRC (via Donorfy)
• Support with the development and implementation of new systems and procedures.
• Provide training and induction to new joiners in using Donorfy and ExpenseIn as well as for any other relevant platforms and applications.
• Business partnering - provide day to day support to the wider organisation with finance and fundraising system queries, payment information, and supplier queries.
• Working with budget holders to provide transaction reports, income and expenditure reports, and updates on payments from finance and fundraising systems to assist them to manage their project budgets.
• Assist Finance Director and Fundraising team where necessary with financial reporting to funders.

Skills/ experience

Essential

• Proven experience in all areas of accounts - purchase and sales ledger, banking and cash management, basic management accounts.
• Experience of Xero or similar cloud-based finance system.
• Excellent Microsoft Office skills, particularly excel and an ability to quickly learn new systems.

Desirable

• Accountancy qualification or studying for (e.g. AAT, ACCA).
• Experience of Donorfy or similar CRM system.
• Experience of dealing with charitable income and an understanding of how to account for restricted grants.
• Experience of liaising with auditors and other external stakeholders.

Personal attributes

• Strong attention to detail, analytical and an excellent communicator.
• Enthusiasm, energy and willingness to meet challenging demands and work to deadlines.
• Proactive, self-motivated and able to use initiative.
• Comfortable dealing with internal and external stakeholders.
• A collaborative team player and a supportive colleague.
• A passion for Access Sport’s cause and commitment to diversity and inclusion.

Staff benefits

Access Sport is an exciting and dynamic place to work. We pride ourselves on being a close-knit and well supported team with a clear sense of purpose, delivering real impact. Inclusion is at the heart of everything we do.

We are committed to supporting the development of our team members and, should you wish, there are opportunities for team members to get involved in different aspects of the charity, from the delivery of our programmes on the ground, to fundraising, events and advocacy.

Staff benefits include:

· Employee Assistance Programme - Access to a 24/7 confidential helpline, counselling services and online information.

· Annual leave - 25 days annual leave, plus bank holidays and time off between Christmas and New Year, after two years of continuous service this increases to 26 days and after five years to 28 days.

· Healthy Living and Wellbeing Employer - We welcome staff to embed regular exercise into their daily work lives and have quarterly team days.

· Flexible working and family-friendly - Hybrid and flexible working arrangements which are family-friendly and provide flexibility around caring responsibilities.

· New Mums and Dads, including adoptive parents, can take enhanced maternity and paternity leave.

· Cycle to Work scheme - Cycle to work scheme, saving up to 39% off a new bike and accessories.

· Group Life Assurance for all staff on payroll.

Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.

To support our continued growth, we are looking for an experienced Senior Trusts and Statutory Fundraising Officer to join our small yet dynamic Fundraising team to help grow our income through Charitable Trusts and Foundations and from Statutory bodies. This is an exciting time to join the organisation as we look to build a future of excellent frontline services and influential lived experience led campaigning. 

You will play an integral role in delivering on generating income to pursue our strategic priorities, managing high-value Trusts and Statutory relationships, joining a dynamic and ambitious organisation with exciting opportunities for fundraisers to contribute to growth and development.

In this role you will:

· Develop and maintain a strong pipeline of £50k+ prospects, working with fundraising and operational colleagues to develop high-value, strategic and multi-year opportunities.

• Prepare and submit compelling funding applications to trusts and foundations and other grant making bodies to grow income.

· Account manages key Trusts & Statutory funders, leading on the development of impact reports, and ensuring a bespoke and memorable stewardship experience by developing plans for key funders.

We are looking for the below skills and experience:

• Excellent written communication skills, with evidence of creating bespoke written proposals and reports for Trusts and Foundations and Statutory grant making bodies.
• A strong track record of building and managing a pipeline of high-value trusts prospects, with a proactive, new-business focused outlook.

• A results-oriented mindset with a commitment to meeting and exceeding fundraising targets
• An interest and commitment to migrant and race justice and inclusion

See the Person Specification and Job Description for more detail. 

Our Attractive Benefits Package Includes 

· A 35-hour working week including flexible working hours (pro rata for part time posts)

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· Option to buy up to 3 days annual leave each year.

· 1-day additional birthday leave

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute. 

We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status. 

Please see our website to find out more about our work.

For further details, please contact Gjori Langeland Head of Fundraising and Communications.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. 

If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.

Closing Date: 5 pm 19th June 2024

Interviews will be held week commencing 1st July

Part time (18.5 hours per week) permanent post

Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working

Flexible working arrangements available within Monday to Friday,10am to 5pm.  Occasional evening and weekend working may be required. 

Salary in the range £12,373 to £15,122 per annum (£24,745 to £30,243 full time equivalent)

£1,650 per annum (£3,299 full time equivalent) location allowance payable if London based

At Parents And Children Together (PACT) we are genuinely passionate about what we do.  We strengthen families through the quality services we provide and through our energy and professionalism, we deliver excellence.

We have been at the forefront of adoption services for over 60 years, working with local authorities across the country.  With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds. With access to our specialist therapeutic services, we are proud to provide excellent lifetime support for our families’ adoption journeys.

Our adoption teams focus on assessing prospective adopters who can consider Early Permanence and/or adopting a wide range of children. 

We are looking for an Enquiries Officer to join our busy team operating our frontline enquiry service.  If you have excellent interpersonal skills and can demonstrate empathy and effective listening skills whilst developing your knowledge and understanding of adoption, then we would love to hear from you.

If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.

Closing date for applications:  Tuesday, 28th May 2024 at 9am

Interview dates:  Thursday, 6th June 2024 (Reading) and Tuesday, 11th June 2024 (London)

We look forward to hearing from you!

Please do not submit your CV, only completed application forms will be accepted.  No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Main Responsibilities:

 Duty Officer:

 – Opening and closing of the Sovereign Centre, depending on shift, and ensure the safety of the area in adherence with YMCA procedures.

– To ensure Health & Safety procedures are followed, i.e. fire evacuation, safety of facility users, assisting with any accidents that occur and giving first aid if needed.

– To follow YMCA safeguarding policy to ensure that vulnerable adults and young people are properly protected.

– Setting up/down rooms for hire including equipment, checking for damage and ensure it is safe to use.

– Overseeing rooms and facilities, general tidying and ensure all areas are safe including storage and outside spaces.

– Assisting with reception duties including taking payments for activities, answering visitor enquiries and promoting YMCA services.

– Answering the telephone and deal with enquiries or forwarding on to appropriate Team.

– Complete food safety and hygiene checks, maintaining records as required.

– Fire warden duties

– Dealing with any incidents whilst on duty and recording on My Concern.

– Supporting Teams who run services in the centre

– Act as concierge as necessary.

Building Administration:

– Identifying any maintenance needs and logging requests via Pyramid, progressing outstanding works and overseeing any works being undertaken when on site.

– Maintain supplies of the centre’s cleaning and household products by running efficient stock control and cost-effective purchasing of supplies.

– Re-stocking and purchasing of first aid supplies, keeping all kits full and in date.

– Supporting Hirers with enquiries, invoices, hold agreements and dealing with bookings.

– Maintain the Sovereign Centre calendar for all bookings.

– Complete building inductions, maintain key presses and up to to date key holder list.

– Ensuring DO pack, PEEP forms and building risk assessments are reviewed and kept up to date.

– Create, fill and distribution of monthly DO rota for the centre.

– Keeping Sovereign building paperwork and on-line folders safe, secure and up to date.

– To support and promote all services which run from centre as required.

– Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.

– Supporting the wider work of the Association including charity events.

– Any other duties required within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training.

Job Purpose:We are looking for a competent and reliable person to undertake a range of duties to ensure the safe and smooth running of the YMCA Sovereign Centre. You will be the Duty Officer; responsible building security and building related admin tasks. You will also cover reception and deal with general enquiries. A commitment to friendly, customer-focus service is essential.

Hours of work:Av 26 hours per week. Monday to Friday 4:30pm - 9:00pm and 2 Saturday per month (Except August) 8:00am - 5:00pm (with 1 hour break)

Easter & Summer School Holidays: Tuesday to Friday 9:00am - 5:00pm (with 1 hour break)

Location : YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA

Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date: Thursday 13th June  2024

Interviews are scheduled : Week commencing 17thJune 2024

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas 
• Life Insurance 
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month   
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership 
• Breakfast/snacks 

Reports to: Chief Commercial Officer 

Based: Battersea Park 

Salary: £40k to £45k 

Contract: Permanent, Full Time 

Work Arrangement: 40 hours per week, Hybrid Working Pattern

DBS: Basic 

Role Overview:

Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers. 

This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired. 

Main Duties/Responsibilities:

• Conduct research and analyse customer feedback and data to identify areas for improvement
• Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels 
• Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
• Develop and roll-out relevant training models
• Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives 
• Collaborate with marketing to improve digital customer service 
• Monitor success and champion opportunities to consistently improve the brand experience 
• Visit all services within Enable to assist with research, process implementation and relationship forming

The successful candidate will have: 

• 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
• Initiative and motivation to work autonomously and drive change within the business
• Excellent interpersonal and communication skills to interact with internal and external stakeholders 
• Confidence and creativity to bring new ideas to the table
• A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it 
• Experience in motivating staff 
• A flexible approach to working onsite in a variety of different environments 
• Empathy, patience and approachability 
• Ideally have read Unreasonable Hospitality!

This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Job Title: Admin/Customer Services

Reports To: CEO

Main Purpose of Job

To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.

Main Responsibilities

1. Serving customers, dealing with enquiries, arranging delivery when necessary
2. Processing cash, card and other customer payments 
3. Arranging for approved donations of furniture to be collected
4. Handling product returns and payment refund requests
5. Helping with movement, inventory and presentation of stock in the warehouse
6. To assist in the movement of stock by road transport, including van driving. 
7. To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
8. To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
9. Work flexibly and to be prepared to contribute to all areas of work in the organisation
10. Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
11. To undertake any other reasonable tasks as deemed necessary by the CEO
12. To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
13. To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa

Other Requirements

• Adhere to Sofa’s Health and Safety Policy
• Work flexibly throughout the week excluding Sundays
• Attend occasional meetings

We're seeking a skilled and dedicated Maintenance Contracts Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Maintenance Contract Officer plays a vital role in managing our contracted services effectively to enable this. This is a great opportunity for someone who is resourceful, interpersonal and a strong team player. 

About the role:

As a Maintenance Contracts Officer, you will be responsible for ensuring our contracted suppliers provide high quality, reliable services to our supported housing schemes, to ensure clients have safe, good quality accommodation they can call home.

In your role, you will lead on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, and high-quality services. You will be responsible for ensuring all contracted suppliers hold relevant qualifications, health and safety and, insurance requirements at the point of tender and throughout the contract period.

You will work with the wider maintenance team to respond to queries from our supported housing colleagues related to contracted services.  

About you:

• You’ll bring experience of contract administration and monitoring the performance of contracted suppliers, with the ability to implement and manage supplier performance improvement plans.  
• Your toolkit includes an understanding of customer needs, and how to manage expectations to deliver a professional service, including recognising and managing dissatisfaction. 
• You have strong negotiation skills, actively listen and effectively adapt to meet the needs of all stakeholders.  
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service. 
• You are self-motivated and understand the impact of your work and follow through.
• You can handle multiple tasks and projects simultaneously and prioritise and schedule tasks to meet deadlines and goals.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a pivotal part of the Single Homeless Project’s Maintenance Team.

Important Info:

Closing Date: Sunday 02nd June at midnight

Interview Date: Wednesday 12th June at 245 Gray’s Inn Road, WC1X 8QY 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Senior CRM Database Officer

Mencap have a fantastic opportunity in the CRM Database team.  We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training.  Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce. 

As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data.  You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets.  In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides.  You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards. 

This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Does the following sound like you? 

· Experience in working on data projects, including re-designing and making improvements to complex data processes.

· Strong experience in writing and updating procedure guides.

· Experience in delivering CRM training.

· Ability to interrogate data using SQL and Excel Power Queries.

· Ability to set up and run complex data selections and reporting.

· Clear understanding of various data import processes.

· Proactive, problem solver with a can-do attitude.

· Analytical mindset, with strong attention to detail.

· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.

· Strong numeracy and data manipulation skills.

· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.

· Proficiency in MS Office applications.

· Good understanding of GDPR.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

· Service related sick pay when 6 month probation is completed

· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness

· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

· Interest free season ticket loans

· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.

· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

· Free access to round the clock employee assistance program for advice and support

· Quarterly award scheme and recognition at every 5 years through our YouRock program

· Access to award winning training and development

T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

· campaigning for the changes that people with a learning disability want

Caudwell Children’s ambitions are not for the faint-hearted as we aim to change lives, change society and change charity. Join the change as our next CEO.

Applications close at 9 a.m. Monday 1st July 2024

Location: Hybrid/Newcastle-under-Lyme

About Caudwell Children

Established in 2000, Caudwell Children is a national charity working to transform the lives of disabled children and their families, enabling them to challenge the barriers they face throughout childhood by providing practical and emotional support.

The Charity is going through an exciting period of growth in our state-of-the-art facility for multi-disciplinary therapy programmes for childhood disability and research of neurodevelopmental conditions, including autism, within the grounds of Keele University.

It provides a state-of-the-art base for the Charity’s therapies and an environment where ground-breaking research can be undertaken, potentially changing the way some disabilities are treated, and affecting millions of people around the world.

The services of Caudwell Children enrich the lives of our children and families through the delivery of high-quality person-centred care and support services that promote independence and achieve valuable outcomes.

We seek to create a safe, homely and supportive environment that enhances the lives of children with autism and associated conditions.

About the role

This is a fantastic and exciting opportunity to join a dynamic and fast-moving Charity at a time when it will attract national and international attention.

This role is pivotal to the success of the Charity, acting as an ambassador to the organisation, being the public face of campaigns and building relationships with stakeholders in politics, the media and business.

The role is also key in motivating and engaging volunteers, employees, beneficiaries and prospective donors.

As head of the organisation, the CEO is responsible for promoting the Charity’s mission, vision and values by working positively as part of a team delivering vital high-quality services and creating a working culture where all are valued and encouraged.

Who we are looking for

With the ability to drive Caudwell Children to new heights, the CEO will lead from the front and drive us to our next phase of development and beyond through inspirational, ultra-pragmatic and commercially minded leadership.

Caudwell Children’s ambitions are not for the faint-hearted as we aim to change lives, change society and change charity.

We aspire to be transformative within the sector and aim to support as many children and families as possible. We recognise that this is only achievable by strong growth driven by clear, positive and compassionate leadership.

A commercial, pragmatic approach is essential in our customer-focused culture, ensuring our stakeholders experience the best customer service and desire to continue to support the Charity long into the future.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 1st July 2024.

You will be joining our expanding and dynamic team, with the freedom to work creatively with a committed group of volunteers and staff to support people who experience mental ill health in Bristol. 

We need someone who is passionate about our mission and who shares our values to increase awareness through marketing and communications, expanding our social media and website content and linking with local networks in order to support fundraising efforts. You will have a high level of autonomy and be given the opportunity to develop new ideas in this exciting field, in a role that is varied and flexible. 

We are an equal opportunities employer, but more than that we are a charity that cares passionately about diversity and inclusion as it is one of our core values. We are committed to making our team better reflect the diverse communities that we serve in Bristol. This means that we particularly welcome applications from individuals who are part of marginalised groups.

What we offer:

• Established grassroots Bristol mental health charity with a large member and volunteer base. 

• Flexible hybrid working – Our office is based in the community hub The Wellspring Settlement with the option of working some of the working week remotely. 

• Salary of £28,980

• Annual leave allowance of 25 days plus bank holidays. Additional days off between Christmas and New Years.

• A paid day off for your Birthday

• A Free Headspace membership

• Period/Menopause leave policy

• Eye tests paid by us and £40 towards new glasses

• Workplace pension scheme. 

Applications to be submitted by midnight on the 27th May.

The Social Interest Group (SIG) is partnering exclusively with Robertson Bell to recruit a Purchase Ledger Officer on a permanent, full-time basis. SIG is a leading UK charity providing bespoke person-centred health and social care services. Our mission is to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Reporting into the Senior Finance Officer, this role is jointly responsible for the delivery of a consistent and high-quality purchase ledger function across the Group. The purchase ledger team is integral to ensuring that the Group commitments are accurate and complete each month; and payments are made on a consistent basis in keeping with suppliers’ credit terms and internal policy on expenses.

The key responsibilities of this Purchase Ledger Officer include:

• Record staff expenses and property invoices (e.g., rent, utilities, repairs) promptly across all companies.
• Upload invoices promptly after processing for timely authorisation.
• Ensure invoices comply with delegated authority limits and are correctly coded to budgeted cost centres.
• Verify payment-due invoices against the aged creditors report.
• Track and record direct debit invoices, investigate debit balances, and resolve before month-end.
• Review supplier statements to capture missing invoices and prepare reconciliations for key maintenance and rent accounts.
• Respond to supplier and staff queries per SLA KPIs and forward new supplier forms and bank detail changes as needed.
• Prompt authorisers weekly for timely invoice approval and maintain evidence of key supplier reconciliations.
• Ensure efficient processing of direct debits with proper documentation.
• Follow standardised protocols for setting up suppliers and employees on the accounting system.

The organisation:

SIG comprises subsidiary charities that collectively believe everyone has the right to live a positive and healthy life. We are experts in working with adults with complex needs, enabling and empowering them to take charge of themselves, giving them the skills and resilience to live healthy and fulfilled lives. Services are provided through contracts with Local Authorities and ICB’s.

We are ambitious, creative, and persistent in our work, ensuring high impact and outcomes are achieved in all we do. We passionately believe everyone deserves a second chance.  We provide a wide range of high-quality residential, community, and prison-based services for people who have or are affected by mental health, substance and alcohol abuse, homelessness, trauma, personality disorder and criminal justice.

The successful candidate will:

• Have at least six month’s experience in a Purchase Ledger focused role.
• Be a driven and hard-working individual who is able to work in a team environment.
• Ideally, hold a level 3 AAT qualification or equivalent.
• Have proficiency in Excel and accounting software’s.
• Ideally, have a background working in the not-for-profit sector, and understand VAT rules relating to charities.

This opportunity will be based at SIG’s London office based in Islington and offers a flexible hybrid working arrangement along with fantastic employee benefits.

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

Supporter Services & Database Officer

Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and be the first point of contact for any supporter enquiries?

Your responsibilities will include maintaining the fundraising database with both personal and financial data and working across staff teams to maximise the high-quality data management and insight which supports the fundraising team’s plans.

Is this role for you?

Ideally, you will have experience of working in a supporter or customer service environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.  

You will be able to make your mark in supporting key projects which are organisational priorities for the coming year and truly make a difference to and enhance the lives of the people the charity supports.

• Full-time, permanent position
• Salary circa £31,000 per annum
• Role based in the Head Office in Gateshead

 Benefits:

• Generous annual leave and pension
• Employee assistance programme
• Effective induction and Training in your new role
• The opportunity to develop and grow into a subject matter expert through a defined career pathway

To find out more, please share your CV with me

The deadline for applications (CV and supporting statement) is Wednesday 29 May 2024, with interviews taking place w/c 3 June 2024.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Head of Service (CoramIAC)

Contract: Permanent

Hours: 35 per week

Salary: Circa. £60,000 per annum

Location: CoramIAC Office - Cockfosters (until January 2025, then moving to Coram Campus - Bloomsbury)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramIAC

Coram IAC, is a Voluntary Adoption Agency, which specialises in Intercountry Adoptions. This position is a member of the Leadership Team and will have a pivotal role in leading, developing and managing a range of operational adoptions services, ensuring that they meet the needs of children we are providing services for, including all legal, policies, guidelines, and internal standards. They will play a key role in helping to develop new services and where appropriate will take operational control of these.

About the Role

The Head of Service post holder will take the lead responsibility (under Ofsted registration) as the Adoption Manager of Coram IAC. They will ensure the ongoing delivery of an outstanding VAA that is fully compliant with national minimum standards and regulations; and ensuring high quality adoption support and a sufficient supply of adopters that reflects the diversity of the countries they are adopting from.

Applying to adopt in the UK is open to anyone already in the process with Coram IAC but we do not actively recruit domestic adopters like other VAAs. Approved Intercountry Adopters may however request to change their approval advice to the UK if they are considered a suitable match for children available and waiting for permanence through Adoption in the UK.

Coram IAC predominantly serve prospective adopters from the global majority and as such recruit and train a highly diverse and skilled group of adopters to enable the best outcomes for children whilst also offering adopter and sector diversity for potentially harder to place children. This includes family groups and older children. Our offer to RAAs via our domestic program therefore delivers families for children who often wait the longest in the care system.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 9am, Tuesday 28th May 2024

Interview Date: Friday 31st May 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No: 1067313