Customer support jobs

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

About the role:

This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.

You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.

Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home. 

About you:

• You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
• You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
• You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
• You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
• You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 26th April at midnight

Interview date: Tuesday 5th and Wednesday 6th May online via Microsoft Teams 

Please note suitable candidates will be invited to a second stage interview in Kings Cross

This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

As Engagement Co-ordinator you will be responsible for the planning and delivery of an audience led, public programme of talks, tours and exhibitions at the Cathedral, as well as working with us to plan and deliver a great visitor experience. As a champion of great public engagement you’ll deliver high standards of presentation at the Cathedral, maximising opportunities to deepen visitors understanding of our stories and mission.

If you have experience in:

• Developing and delivering income generating visitor engagement programmes
• Working with difference audiences
• Working within a cultural, commercial or visitor attraction setting

And are:

• Customer focused, passionate about excellent engagement
• Flexible, positive and creative
• Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

Engagement Programme 

• Plan, co-ordinate and deliver an engaging public programme of visitor led events, aimed at building new audiences and boosting our visitor numbers 
• Work with the Head of Engagement, to develop the group visit offer, ensuring forthcoming anniversaries and activities are exploited 
• Support the Head of Engagement to deliver the Social Justice Programme, identifying opportunities within existing talks and tours programming to further support the annual theme
• Provide administration of all groups and public tours, ensuring they are booked and co-ordinated accurately 
• Coordinate with the Audience Development Manager to evaluate visitor and volunteer feedback, taking action to make improvements as necessary  
• Work with external stakeholders and speakers to deliver an engaging year-round expert talks series

Financial administration

• Work with the Finance Team, ensure all fees for engagement events are invoiced and paid for in advance 

 Relationships 

• Line management of the Cathedral Guides volunteer team, working with the Head Guide to ensure guides are kept up to date of Cathedral policy and are trained and delivering excellent customer service 
• Work with the Verging and Property team to ensure events are coordinated and delivered to a high professional standard  

 Other 

• Support the Head of Engagement to deliver large scale public events providing administrating and on the day delivery support 

Closing date: 11.59pm on Wednesday, April 29th

Interviews are planned for Thursday, May 7th and Friday, May 8th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Dementia Creative Arts Project Worker 
Location: Camden (South of the borough, with travel required) 
Hours: 7 hours per week 
Contract: 1-year fixed-term 
Salary: £6,249.88 per annum (pro rata of £31,249.40 FTE) 

About the Role 
We are looking for a creative and compassionate individual to join our team as a Dementia Creative Arts Project Worker. This is an exciting opportunity to support people living with dementia through engaging, person-centred creative sessions delivered in their own homes. 

You will work with a cohort of volunteer artists, musicians, and performers to design and deliver tailored, one-off creative sessions that enhance wellbeing, communication, and social interaction. This role is ideal for someone passionate about the arts and committed to improving the lives of people living with dementia. 

Key Responsibilities 

• Manage a caseload of clients living with dementia or cognitive impairment 

• Carry out person-centred assessments to understand clients’ interests, abilities, and needs 

• Plan and coordinate creative sessions including visual arts, music, and performance-based activities 

• Recruit, train, and support volunteer artists and facilitators 

• Match volunteers and artists with clients to ensure meaningful engagement 

• Conduct home visits, process referrals, and carry out risk assessments 

• Monitor, evaluate, and report on project outcomes and impact 

• Build partnerships with artists and external organisations 

• Provide information and guidance to carers, professionals, and stakeholders 

• Support project evaluation and reporting requirements for funders 

About You 
We are looking for someone who: 

• Has experience working with people living with dementia or vulnerable adults 

• Has a strong interest or background in creative arts, community arts, or wellbeing activities 

• Is skilled in person-centred approaches and building meaningful relationships 

• Can work independently and manage a small caseload effectively 

• Has experience working with or coordinating volunteers 

• Is organised, reflective, and committed to continuous improvement 

• Has strong communication and partnership-working skills 

What We Offer 

• 27 days annual leave (pro rata) plus bank holidays, rising with service 

• Contributory pension scheme (6% employer / 6% employee) 

• Ongoing training and professional development 

• A supportive and inclusive working environment 

Additional Information 

• The role requires flexibility to meet the needs of clients and the service 

• Travel within the south of Camden is required 

• This post is subject to safeguarding requirements and adherence to organisational policies 

How to Apply 
If you are passionate about using creativity to improve the lives of people living with dementia, we would love to hear from you. Please complete the attached forms and return them to us.

Why Age UK Camden? 

​We’re proud to support our staff with a range of benefits, including: 

• London Living Wage Employer 

• Equal Opportunities Employer 

• Dementia Friendly organisation 

• Pension scheme with employer contributions 

• Health cash plan to help with everyday healthcare costs 

• Employee Assistance Programme offering free, confidential support 

• Ongoing training and development opportunities 

• Supportive, inclusive team culture rooted in our values of kindness, courage, justice, and hope 

Striving to be an Equal Opportunities Employer 

About Sheldrick Wildlife Trust UK

The Sheldrick Wildlife Trust (SWT) is a pioneering conservation organisation, working across Kenya to protect endangered wildlife and preserve habitats for future generations. Through projects including our world-renowned Orphans’ Project, veterinary interventions, anti-poaching operations, and community outreach, we are dedicated to securing a future for wild species. Sheldrick Wildlife Trust UK plays a vital role in supporting conservation projects, raising funds, cultivating donor relationships, and engaging supporters to sustain and build upon life-saving work in Kenya.

The Role

We are seeking a motivated, detail-oriented Fundraising Support Officer to join our UK team. This is an excellent opportunity for someone passionate about wildlife conservation, eager to learn, and looking to develop a career in fundraising and supporter care.

The Fundraising Support Officer will be central to ensuring our supporters receive the highest standard of care. Working across individual giving and retail, the postholder will gain valuable experience in many areas of charity fundraising and supporter engagement.

Key Responsibilities

• Supporter care, to include answering email, post, and telephone correspondence, providing receipts and donor follow-up.
• Support to the Retail Manager, including acting as first point of contact for order enquiries, exchanges, and returns, and assisting with fulfilling orders from the charity’s online shop.
• Accurate recording of donations and correspondence on the charity’s CRM system.
• Support the regular giving and orphan adoption programmes.
• Support the Communications team by drafting and proofreading thank-you letters, donor updates, and impact reports.
• Assist in developing and attending charity events.
• Assist with general fundraising administration and other duties as required by the team.

Person Specification

Essential:

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Excellent written and verbal communication skills, with a polite and professional manner.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Familiarity with CRM systems and/or handling supporter or customer data.
• Experience in customer service and administration.
• Ability to work both independently and collaboratively in a small team.
• Enthusiastic, proactive, and willing to take on a variety of tasks.
• Ability to manage multiple priorities in fast-paced environment.
• A genuine interest in wildlife conservation and the mission of Sheldrick Wildlife Trust.

Desirable:

• Minimum two years’ experience in donor care or fundraising in the charity sector.
• Experience drafting written communications for a public audience.
• Understanding of the UK charitable sector and fundraising principles.
• Understanding of data protection, including GDPR.

What We Offer

• A supportive and friendly team environment.
• Opportunities for professional development in fundraising and supporter care.
• The chance to play a key role in protecting wildlife and habitats through one of the world’s most respected conservation charities.

If you believe you are well suited to the role, please send us your CV and one-page cover letter by clicking the 'Apply' button on this page. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time. Successful applicants will be contacted by email to arrange an initial video call to discuss their prior experience, and then an in-person interview at our office in Billingshurst. All applicants must have the right to work in the UK. We are not able to support visa or work permit applications for this role. (No agencies, please).

Location: Dundee (5 days a week in the office)

Interviews: 5th and 6th of May in our Dundee centre

We’re looking for a Centre Coordinator to be the welcoming, professional heartbeat of our Dundee centre. This is a hands-on, face‑to‑face role where you’ll keep the building running smoothly, safely and efficiently while creating a warm, inclusive environment for young people, colleagues and partners. From front‑of‑house coordination to facilities, health & safety and room bookings, you’ll play a vital role in making sure everything in the centre works as it should.

This role is fully site‑based, five days a week, and suits someone who enjoys being visible, approachable and actively involved in the day‑to‑day life of a busy centre. You’ll work closely with the centre and delivery teams, manage suppliers and resources, support compliance and security, and bring calm organisation to a fast‑moving environment where priorities can shift quickly.

If you’re organised, practical, and people‑focused, with experience in facilities, coordination or centre support, and you’re motivated by making a real difference behind the scenes, this is a brilliant opportunity to be part of a mission‑driven organisation supporting young people to thrive.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Centre Coordinators!

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Tenovus Macmillan Welfare Benefits Administrator Role 

We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis and a recruiting Administrators.

With your expert admin skills and experience you’ll be able to apply them within the cancer community at a crucial time for these individuals as an Administrator in this Service and join us for a 3 year Fixed Term contract.

We’ve full time hours available (35 per week) and are open to part time working or job share opportunities for the right candidates.

Cardiff Head Office working a minimum of one day a week is required. We support flexibility and home and hybrid working options supported with Head Office working welcomed.

You'll need to be available to attend a Cardiff Assessment Centre week commencing 20th April for a 1st June start date.

The Tenovus Macmillan Welfare Benefits Administrator Role Details

An important and meaningful office admin role keeping the wheels turning for this Advice service when it comes to all thing’s admin, processes and procedures.  It’s not just any admin role doing data entry and computer work but very customer focused too and involving phone work. It’s a varied, busy and meaningful admin job so is something you may relish if you match our values, can work in a busy office team environment and have the admin skills to be a top performer.

What’s key is our service user customer experience is slick, professional and personable and our Advice service have the important admin support required.

You’ll have an instant impact as you represent the Advice service often being the person that takes the first call, referral or enquiry into the service from someone affected by cancer. This may be from a cancer medical professional or someone going through cancer personally at any point from diagnosis. This means our administrators are professional people, they get the important information right from the outset and handle sensitive calls and communication with care and understanding showing resilience and reliability.  

You’ll work in an organised way on IT systems and capture information on spreadsheets, scanning forms, inputting data, sending forms and calling our cancer service users with updates and collecting key information from them. It means as a first point of contact, you’re an independent and sensible thinker who has focus and confidence and can adapt to the type of work needed.

It’s a busy, involved and varied role where you’ll work as part of a team, responding to the workload and keeping focus on shared goals and adapting to priorities.

The role requires a minimum weekly attendance at our Cardiff Head office where you’ll work closely with team members, meet and greet visitors, handle post, receive and make calls and perform admin duties.  Whilst you can have an option to work from home a lot it’s important you can commute to Cardiff regularly each week with a higher concentration of office time during your induction and probation period for training and team interaction days.

The Tenovus Macmillan Welfare Benefits Administrator Role Fit

We’re looking for a team player who’s conscientious and takes pride and care in their work. You can comfortably manage a busy workload and change direction when it’s needed whilst remaining calm and able to think independently.

You’re someone who’s spot on in the details, good on computers, has a great phone manner and can glean key information and tailor your communication style. You’ve got common sense and have a logical approach without being phased by tricky things and bounce back well when things are challenging. It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.

Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.

Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day and keeping focus on what’s important to achieve our shared goals

If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.

The Tenovus Macmillan Welfare Benefits Administrator Role Skills

We’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.

To be great in this role you’re skilled with:

• Great customer service capabilities -you treat everyone respectfully, are willing to go the extra mile and help others and you welcome feedback
• Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
• A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
• Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
• Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion

At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.

With our commitment to safeguarding the successful candidate’s role is eligible for a DBS check (Adults)

Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.

As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the ‘Thriving Boxing Community’ element of England Boxing’s strategy, as well as having significant input into ‘A Respected and Valued NGB’ and other elements of the wider strategy.

In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience.

The role is also responsible for the accuracy of the data on England Boxing’s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate.
Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events.

Key Accountabilities Include:

• To lead and develop the ‘Thriving Boxing Community’ element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required.
• To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers.
• To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing’s policies, procedures, services & systems.
• To ensure the membership services function operates effectively and that the functions’ activities are aligned with departmental and company objectives.
• To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales.
• To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services.
• To actively review and implement cost-effective improvements in the membership services, processes, and systems.
• Ensure a high level of customer service and membership support is provided at all times.
• Ensure high-quality records are maintained.
• Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance.
• Serve as project manager for the production and distribution of membership information.
• To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations.
• Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit.
• Manage the membership services budget
• To provide support and input into the management team as required, and specifically into the delivery of the organisation’s strategic plan and Sport England funding programme.
• To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development
• To perform any other duties as reasonably required to meet the objectives of the organisation

Person Specification - Essential:

• Minimum three years’ experience in managing, developing, and enhancing membership, volunteer, or customer services.
• Understanding and awareness of individual and club membership within a sporting environment.
• Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development
• Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage.
• Track record in the successful management of budgets, volunteers and staff, including their ongoing development.
• Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint.
• To be resilient and able to demonstrate leadership, and have experience operating at a management level.
• Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation
• Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work
• A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same.

Desirable:
• Knowledge of amateur boxing, including technical rules and competitions.
• Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment
• Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes.
• Hold a full UK Driving Licence and access to a vehicle.
• The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required).
• Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.

The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required.

Role Expectations

As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.

Key responsibilities may include:

• Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities.
• Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
• Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
• Apply strong analytical and troubleshooting skills to resolve network issues.
• Strong interpersonal and problem-solving skills.
• Monitor network performance, identify and resolve bottlenecks.
• Collaborate with service desk staff, providing education and support while resolving network-related tickets.
• Be responsible for end-to-end delivery of the Project tasks.
• Lead networking element of projects to improve production environments.
• Ability to write clear, concise technical documentation such as Network Designs.
• Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
•  Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.

 Skills & Requirements

• Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
• Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
• Configuring and installing hardware in both office and data centre environments.
• Contribute to design and architecture discussions.
• Mitigate Pen Test and Audit findings.
• Participate in out of hours implementations of change/support as required.
• Accurate estimation of workload and timelines for delivery.
• Support and maintain backup and disaster recovery solutions.
• Compliance to regulatory and mandatory policies.
• Relevant vendor management experience.

 Interview details:

• Interview date: 12/05/2026 – 14/05/2026
• Format: Online

Location: Birmingham -  We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate.

We will be hosting a briefing session on: 17th April 2026, 2pm. To register or ask any questions please email us.

For an informal discussion about the role, please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Demonstrable experience in network administration and deployment.
• Experience with Cisco Switches, including configuration, security, and firmware updates.
• Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls).
• Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
• Knowledge of Cisco Meraki SD-WAN (MX Appliances).
• Analyse, troubleshoot, and resolve incidents escalated from service desk support.

Desirable Criteria:

• Knowledge of Cisco Catalyst 9100 Access Points.
• Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

About The Role

This is a role with real purpose, where great administration and customer service make a visible difference every day. As Support Services Administrator, you’ll play a key part in keeping business functions running smoothly while helping to deliver a welcoming, professional experience for visitors, supporters, volunteers and colleagues. It’s a varied position that supports a nationally significant organisation and contributes directly to its mission and values.

The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people focused organisation, made up of individuals committed to doing their very best for others while making the most of the opportunities and experiences we provide.

You’ll be a first point of contact for a wide range of enquiries, providing friendly, efficient customer service primarily by phone and email, with occasional in person support as required. Your work will span core administration, membership processing, record keeping and system support, as well as assisting with internal communications and the smooth delivery of events. You’ll work closely with teams across the organisation, helping to maintain accurate data, consistent processes and high standards of service.

This role is ideal for someone organised, approachable and able to thrive in a busy environment. You’ll enjoy balancing detail focused tasks with people facing responsibilities, spotting issues early and helping to find practical solutions. In return, you’ll be part of a supportive, collaborative team in a unique setting, where your contribution helps ensure, every interaction reflects care, professionalism and respect.

The role is onsite at the National Memorial Arboretum, Burton-on-Trent (DE13 7AR) and is worked Thursday to Saturday, 9:00am–5:00pm, with a one-hour unpaid break each day. Please note: the working hours and days for this role are fixed and non-negotiable. Applicants should only apply if they are fully willing and able to meet this working pattern. As part of the selection process, candidates will be expected to demonstrate their ability to comply with this requirement.

Applicants must also be able to clearly demonstrate how they meet all the essential criteria for this role within their application submission. Applications that do not evidence this will not be shortlisted.

Employee benefits include -

- 28 day’s paid holiday per year (plus bank holidays) pro rata, increasing to 29 days after 2 years and 30 days after 5 years pro rata. Plus, the ability to buy up to 1 working week of additional leave pro rata
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts

About the National Memorial Arboretum
The Arboretum is the UK’s leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Staff are expected to work 8 hours daily on a shift rota basis. This will include weekends.Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.

The fixed term contract is for 6 months.

What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* To develop support plans and risk management plans.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
* Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
* Report any observations relating to customers welfare
* Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
* Maintain records as required at the project under the direction of Management
* Participate in team meetings/reviews and the general development of the service
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser

 Salary: £30,000 pa

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

 This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

 For an informal discussion about the role call Theresa Gniadkowski 

PREVIOUS APPLICANTS NEED NOT APPLY

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre,  600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

 Closing date for applications: Thursday 30th April 2026 at 5pm

Interviews: Friday 8th May 2026

  Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

About the role

Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.

Together we can transform frontline financial services, in practice, product and process, and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

BSL version can be found in the attached document

About Deaf Unity

Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. 

We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community.

About the role

This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity’s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board.

You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer—particularly in providing communication support services to deaf school leavers, jobseekers and professionals.

This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow.

What you’ll be doing

Service coordination and delivery

• Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services
• Matching clients with appropriate professionals and ensuring a high-quality, reliable service
• Building and maintaining a regular client base, encouraging repeat business
• Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.)
• Handling quotes, invoicing and payment follow-ups
• Maintaining accurate records and ensuring smooth day-to-day operations

Growth and development

• Promoting Deaf Unity’s services and building relationships with new and existing clients
• Identifying and exploring new income-generating opportunities
• Supporting the growth of services for deaf school leavers, jobseekers and professionals
• Cross-promoting services alongside Deaf Unity’s training offer

Quality and improvement

• Ensuring services are accessible, responsive and high quality
• Gathering feedback and using this to improve delivery
• Keeping up to date with developments in deaf access and communication support

About you

We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services.

You will ideally have:

• Experience managing services, projects or freelance provision
• Strong organisational skills and attention to detail
• Experience in outreach, sales or building partnerships
• Confidence working independently and managing multiple priorities
• A genuine commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued.

Essential:

• Strong communication and interpersonal skills
• Proven ability to promote services and meet targets
• Ability to manage administration alongside relationship-building

Desirable:

• BSL Level 2 or above
• Experience using CRM systems
• Knowledge of interpreting or communication support best practice

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

• Offering interviews in BSL
• Accepting applications in BSL video

If you require any support to apply, please let us know—we are happy to help.

Why join us

• Flexible freelance role with potential to grow in hours
• Opportunity to shape and develop services in a growing charity
• Work that directly impacts deaf people’s access to education, employment and support
• Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.