Customer Support Jobs
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
Job Summary
The primary role of the Area Dean’s PA is to provide high quality and professional administrative support to the Area Dean of Islington in their work. The job requires someone who is a self-starter, who is able to prioritise a busy workload, meet deadlines and work as part of a dynamic team.
Job responsibilities
PA duties
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To support Area Deans with the administrative aspects of the Hackney and Islington Projects: Islington Area Dean oversees youth stream of work
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To support the Area Dean with administration related to their parish and deanery responsibilities in partnership with local colleagues, ensuring that all documents and briefing materials are prepared and collated.
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Dealing sensitively and confidentially with mail, email and telephone calls. To respond as far as possible on the Area Dean’s behalf, and, where appropriate, draft emails and letters.
General Duties
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To develop and maintain efficient filing systems, both in hard copy and electronically.
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To be responsible for the ordering of office supplies and equipment.
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Support to Mission Project
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Assist the Area Dean with organising meetings with colleagues, planning mission and training events
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Liaise with the Archdeacon and Dean of Mission and Associate Area Dean
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Communications with the Stepney Area Team.
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Provide administrative support to the Parish and Deanery (rotas, minutes, agendas etc) in a way that releases capacity of the ministry of the Area Dean
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Processing of Area Dean’s expenses.
Finance
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Support the parish finance processes where required.
The postholder may be required to undertake any other duties that are commensurate with the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
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Excellent administrative skills with proven relevant experience
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Experience of email management and electronic filing
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Ability to innovate, initiate and maintain good and effective administrative procedures
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Proficient user of Microsoft Office and Eventbrite with the ability to master quickly other software packages
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Database experience
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Good interpersonal and social skills: Good communication skills with the ability to communicate effectively in written and spoken English, and able to relate to the wider public
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The ability to work well with others, as well as independently when required (This post will be located in a satellite office)
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Efficient and organised with an eye for detail and an ability to anticipate what needs to be done
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Sympathetic to the aims and ethos of the work of the Church of England
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Be willing to turn their hand to a variety of tasks as the need arises
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Good judgment, discretion and confidentiality
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Self-motivated with the ability to remain calm under pressure
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Willingness to work flexibly with occasional evening and weekend attendance required (Time off in lieu given)
Desirable
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Experience of running and overseeing events and courses
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
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Competitive remuneration package
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27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
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15% employer pension contribution and salary sacrifice available
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Death in service benefit x3 of basic gross salary
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Enhanced maternity leave of six months full pay, after 12 months’ of employment
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Season ticket loans of public transport
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Access to Benenden Health Insurance
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EAP counselling through Health Assured
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Up to £100 for eye test and contribution to spectacles
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Two additional paid days for community volunteering
The Reception and Administration Assistant will be responsible for the smooth running of our reception area at The Beacon Centre, ensuring a high-quality experience for all visitors. They will support the Director with a variety of administrative tasks, including managing the bookings diary and general enquiries, and offering clerical support to our groups.
The client requests no contact from agencies or media sales.
This is a very exciting time to join our expanding Visiting Caseworker Service. We are seeking two new colleagues, who will join our current team of two caseworkers covering the UK and Ireland. These newly created positions will be regionally based, one covering South West England & South Wales, and the other North West England & North Wales (with other travel across the UK on occasion).
Visiting Caseworkers each deal with an approximate caseload of 70-100 cases / visits per year. Central to the role will be supporting and advocating on behalf of vulnerable applicants, or those who are living in particularly complex or challenging situations. The job will be wide-ranging and include elements of advocacy, support, income maximisation, mediation, partnership working and processing our own grants where appropriate, with the overall aim to reach long-term sustainable solutions for Anglican clergy households.
Working closely with the Visiting Caseworker Manager and the wider Charitable Services team, key responsibilities will include:
Receive referrals from applicants via the Grants & Services team, for potential casework and home visits
- Assess and prioritise urgent cases on a weekly basis.
Conduct home visit (or online meeting)
- Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
- Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
- Identify, discuss and escalate (to Designated Safeguarding Officer) any safeguarding concerns within the household.
- Gather information in order to create individualised action plans with the primary contact and other household members.
• Assess and prioritise urgent actions during the meeting.
Develop an action plan
- Complete a written summary of the meeting and draft an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
- Prioritise urgent actions and agree responsibility for each action with applicant.
- Liaise with other agencies (e.g., DWP, Social Services, NHS, other charities, voluntary organisations, occupational benevolent funds, Dioceses, CofE Pensions Board etc.) where necessary.
- Refer to our own partnership support services if appropriate for help and support.
- Research and identify any local organisations for longer-term support.
- Consider and recommend most appropriate grant support through our own internal grants programme.
- Advocate on behalf of the applicant (e.g., complete internal and external applications, liaise with other external agencies, members of the Church where necessary).
- Act as third party for complaints, mediation or appeal hearings with applicants, either in person, online, or helping prepare a written submission.
- Keep accurate and objective notes and communications within our CRM system and ensure this is kept up to date on a daily basis.
Follow-up
- Manage and update action plans, while keeping in contact with applicant on a regular basis.
- Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
- Only in exceptional circumstances, consider a further home visit, if deemed appropriate
Other reasonable duties and projects commensurate with the post
- Support and work closely with other VC colleagues sharing areas of expertise.
- In particularly busy times, act as an overflow for grant applications, to support colleagues in the Charitable Services Team.
These additional roles offer a unique opportunity for dynamic, solution-focused, empathetic, casework professionals, in a small, dynamic-charity, ready to embark on its next three-year strategy (2025-28).
To be considered for this position with great scope for growth and development potential, applicants should demonstrate:
- Significant experience of working within a charity / not-for-profit or grant making trust, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.
- Significant knowledge and experience in at least two of the following areas:
- Welfare benefits and submitting appeals or complaints.
- Mental health support
- SEN education advice including SEN support, EHCPs and SENDIST tribunals.
- Local authority and other statutory support such as Social Service Assessments and services, complaints, DFG entitlements.
- NHS services, continuing health care either for children or adults.
- Experience of working alongside and liaising with external agencies and organisations
- Excellent problem solving, prioritisation and influencing skills with a belief of empowering individuals
- Experience and knowledge of safeguarding, knowing when to escalate concerns.
- Excellent written and verbal communication skills and high levels of attention to detail
- Willingness to work alone, with the support of line manager, and colleagues in the Charitable Services team.
If you are looking for an environment where you will be nurtured through our strong commitment to staff development (alongside an excellent package of benefits including generous annual leave including your birthday off), then we’d love to hear from you.
For this role, the post holder will be home-based, visiting households within a dedicated region, and on occasion, across the UK (travel expenses covered). Applicants should be car owners (with a full, clean driving licence and business use insurance cover) and/or located within easy reach of a main line railway station. Use of a dedicated home office will also be required.
Some travel to our London office will be required, in line with business need; this is likely to involve up to 20 office visits per annum (reasonable expenses covered), details of which will be discussed with candidates at interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This challenging role will support the delivery of Cruelty Free International’s public affairs strategy.With a focus on promoting the organisation’s political objectives to governments, parliamentarians, and political institutions in the UK and European Union. With an emphasis on the UK, by helping to develop and maintain professional relationships with key decision-makers and their staff, your strong research, communication, and organisational skills will enable you to help the organisation make the most of any advocacy opportunities that may arise, and to keep key 3 stakeholders well informed about Cruelty Free International’s political objectives both internally and externally. Overall, the Public Affairs Officer – UK & EU role will play an essential role in delivering the organisation’s public affairs agenda in the UK and European Union, and in doing so will make a substantial contribution to the cause of ending animal testing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for Trainee Virtual Careers Advisers to work as part of our National Careers Service team working in our contact centre in Ashford (hybrid working will also be considered working for a minimum of 2 days in Ashford per week).
To apply for this role, no direct experience is necessary, although experience of working in a contact centre or customer service environment is desirable. Full training and support will be provided.
Main Responsibilities:
- Respond effectively to telephone calls, and emails/web-chat enquiries in a timely fashion, ensuring that the National Careers Service is fully explained, and customers are supported to a high standard.
- To obtain and verify client information and eligibility, ensuring all administrative processes are accurately completed in accordance with policy and procedure.
- Deliver clear and unbiased first-line information and advice to customers, including information about the service in their local area, and access to appointments.
- Accurately assess the need for and deliver or arrange a full careers information, advice and guidance interview if the customer requires this.
- To provide clear and unbiased information, advice or guidance on all matters relating to learning and work, including employment, education and training
- Achieve a range of set quantitative and qualitative targets using a case load management approach and utilising the customer management system (CRM) effectively.
CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly work environment in which staff are truly valued and invested in.
We are looking for excellent communicators who are passionate about supporting others to achieve their goals. You will be organised, able to work flexibly and confident using the internet and IT.
If you want to make a difference by supporting others and have experience of working with people in retail, customer service, sales, recruitment, education, employability, or something similar, then this could be the role for you!
In return you will receive:
- Comprehensive training including a fully funded qualification in Careers Information Advice and Guidance.
- Extensive work shadowing, practical experience, and on-the-job training.
- All the required support to get to work in our Contact Centre, and to get to know your local area, the needs of our customers and the partners we work with.
- 30-33 days holiday, plus bank holidays (pro-rata).
- Membership of a defined contribution pension scheme, with contributions matched by CXK (up to 10% of annual salary depending on length of service).
- Free personal Life Assurance (3 x annual salary).
- Flexible working arrangements, including home working.
- Generous sickness, maternity and paternity leave benefits.
- Employee Assistance programme (AXA)
Please note that the hours for this role are 37 hrs per week and will include shifts between 8am and 8pm Monday to Friday, and Saturdays 10am-5pm.
If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Closing date for applications: 9am, 29th July. Interviews will be held on Tuesday 6th August 2024 in Ashford, Kent.
**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible*
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Anfield Villas as a Recovery Worker.
Liverpool SHS is a mental health, 12 hour supported housing and community based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, tenancy support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
There are 2 positions available for this role.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter via our website explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Database Officer
We are seeking an experienced, confident, and proactive Database Officer to join a growing team as our charity expands. Are you an advanced user of a database or CRM and have strong Microsoft skills?
Join Our Team!
We are looking for someone who wants to grow with the role and increase their skillset, has excellent attention to detail and is an analytical problem solver, who can communicate clearly, technical and complex issues to non-technical colleagues.
Salary: £28,000 - £32,000 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, at least once a month.
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
About you
The role is suited to someone who:
- Is experienced in managing and manipulating data.
- Can demonstrate excellent customer service.
- Has great time management skills and can prioritise tasks.
- Has experience of running imports and exports into a database.
- Is a strategic thinker and a team player.
- Is a fantastic communicator, able to build and maintain effective relationships with our stakeholders.
- Is committed to learning and development
A full description of the role and responsibilities can be found within the job pack.
Benefits of working for Crohn’s & Colitis UK
If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email listed within the Recruitment Pack.
Closing Date: Monday 12th August 9.00am
Please note: no applications will move forward within the recruiting process without a supporting statement. Applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please ensure that you provide a supporting statement detailing how you are compliant with the Person Specification and what you will be bringing to the charity.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Wayfinder is our community led, relational homelessness programme. We're looking for a Engagement & Support Worker to join our small team and help support our participants and volunteers.
The post requires excellent interpersonal skills and the ability to communicate with people from diverse backgrounds. The successful candidate will work as part of the Homeless Services Team to support clients across a number of our projects, with a primary focus on support our Wayfinder Participants.
The successful candidate will have experience of working with vulnerable, homeless people or disadvantaged groups. The post is a mix of practical involvement and administrative work and requires flexible working and adaptable thinking. Some evening and weekend working will be required as part of the role.
We are actively encouraging applications for this role from people with lived experience of homelessness or insecure housing.
Please note that the successful applicant will be subject to an enhanced DBS check, however a previous criminal conviction will not necessarily prevent you from undertaking this role.
Main Duties and Responsibilities
- To provide advice and support to clients to help them stay in their property or find and secure long-term accommodation.
- To work alongside other staff and volunteers to support clients in a way that acknowledges their identity, dignity and self-worth. Engaging with them to address the issues which have contributed to their current situation.
- To deliver activities, one to one support and group sessions to clients.
- To accompany clients to meetings with other agencies or healthcare professionals.
- To carry out dynamic risk assessments during all client interactions.
- Liaise pro-actively with social housing providers, private landlords and other housing providers on behalf of clients as required.
- To work with an appropriate and realistic number of clients as part of your own case load, as determined by your line manager.
- To adapt to working within different and varying community settings, showing flexibility and sensitivity to work alongside other staff and volunteers.
- To collect and keep accurate records, documentation and data that demonstrates impact and assists in monitoring clients’ progress. This includes providing data that supports the monitoring and evaluation of the overall performance of the charity.
- To keep up to date with the range of statutory and voluntary services established to assist adults with health, social welfare, financial, legal, housing and addiction problems and to advocate with these services on the clients’ behalf.
- To promote effective multi-agency working, sharing information appropriately in order to support clients in accessing service, advice and information.
- To work collaboratively across all GTM projects to ensure the best outcome for clients.
- To assist with the running of other GTM projects when required.
- To work with all staff and volunteers to ensure that all policies and procedures are adhered to, with a particular focus on Health & Safety and Safeguarding.
- To attend meetings, conferences or events relating to your role or the work of Greater Together Manchester, as agreed with the Homeless Services Manager.
- To undertake any training or development opportunities as agreed.
- To undertake any additional tasks required as agreed with your line manager or the Board of Trustees.
Transforming lives and communities across Greater Manchester
The client requests no contact from agencies or media sales.
As Supporter Care Coordinator you will play a key role in Viva’s Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors – including individuals, churches and community groups. Your high level of organisation, strong administrative skills and love of engaging with a variety of people will ensure that Viva’s supporters have an excellent and personalised giving experience. Through all this you will play a vital role in supporting Viva’s core mission of effectively responding to the needs of vulnerable children around the world.
Your responsibilities will include:
- Supporter engagement – personally engaging with donors by email, letters, phone or in person
- Supporter care administration – ensuring accuracy in reporting and recording donations
- Coordination of Fundraising & Engagement team – supporting team communication and the Director for Fundraising & Engagement in team administration
- Operations and office support – ensuring Viva’s UK office runs smoothly
This role will suit you if you:
- enjoy engaging with supporters and building relationships
- are highly organised, thrive on accuracy and have a keen eye for detail
- are quick to learn and engage with systems and data, including financial software and information
- would love to join a welcoming, creative, supportive and international team
This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home: some working time will be needed in the office on a weekly basis but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.
Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.
To apply, please submit your CV and a covering letter of no more than 2 pages explaining why you are applying for the role and how you are suitable for it. The person specification in the information pack will help you in this.
Please do let us know if you need any assistance or adjustments made as you apply for this role, and we would be happy to help.
The closing date will be midnight on Sunday 4 August 2024 and interviews will be held in Oxford in the week commencing 19 August 2024.
The client requests no contact from agencies or media sales.
This is an exciting time for Audience Experience at Sue Ryder. We’re at the launch point of the next phase of our strategy to become a truly audience-centric organisation and we need someone like you to help make this happen.
Are you experienced in stewardship, supporter experience and journeys with a background in charity or customer experience in a commercial environment? Does the prospect of playing a pivotal role in taking an organisation to the next level excite you? If so, come and join our team and contribute to the great work we do at Sue Ryder.
Reporting to the Journeys & Stewardship Manager you will be a key member of a busy and thriving Supporter Experience, Data and Insight Team, overseeing engagement activities and collaborating with teams across fundraising and beyond. Sue Ryder is here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.
Key responsibilities
- Assist the Stewardship and Journeys Manager in developing, implementing, and managing strategic, audience-centric journeys and experience, across Fundraising and other departments, ensuring best practice.
- Support and recommend improvements for stewardship activities, maintaining quality and consistency, always looking to deepen engagement.
- Help lead innovation with ‘Test & Learn’ plans to enhance impact and results.
- Develop a deep understanding of our audience segments and adopt a data and insight driven approach to audience experience, utilising research, models, and surveys to improve audience experience.
This is an excellent opportunity for someone capable and proactive to take the next step in advancing their career.
Our benefits:
- Ability to work from home 3-4 days a week in a hybrid focused team
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time),
- Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 6th August
Interview date: TBC
Please note we reserve the right to close the vacancy early if enough of the right candidates have applied.
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage
If you want more than just a job, we want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Supporter Services Manager
We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team
Position: Supporter Services Manager
Location: London, N1 7GT
Salary: £40,560 per annum
Contract: Full time, Permanent
Closing Date: Thursday 1st August 2024
About the role:
As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.
Key Responsibilities:
- Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
- Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
- Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
- Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
- Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
- Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
- Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.
About you:
To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.
Other key skills and experience include:
- Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
- Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
- Experience of financial management including budgeting and forecasting.
- Experience of working in a pressurised rapidly changing environment.
- Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.
About the organisation:
You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.
Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
How to apply
If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Lincolnshire Crisis Service as a Recovery Worker.
Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine.
Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
We have two permanent roles: one full-time role requiring the post holder to work 37.5 hours per week and one part-time role requiring the post holder to work 22.5 hours a week; both positions with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s White Gables as a Recovery Worker.
White Gables is a 24-hr crisis service, supporting people experiencing a mental health crisis and working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence.
This is a permanent part-time role requiring the post holder to work 30 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation
We're looking for a kind, compassionate and resilient Support Worker to join our Tower Hamlets Domestic Abuse Service.
£13,676.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
We are recruiting a Part Time Support Worker for our Look Ahead refuge to support and empower women to move on successfully with their lives.
The service supports 15 women with/out children in self contained units. The aim of the service is to support women to rebuild their lives following a period of abuse, preparing them to move on within a 6-month period to an accommodation type of their choice either in or out of borough.
We are looking to recruit a part time, enthusiastic and energetic customer focused support worker to join our service and dynamic team. Support workers deliver support along side the in house Independent Domestic Violence Advisor (IDVA) to address the safety of victims, survivors at high risk of harm and to equip women with the tools to move on within the allocated period.
The role requires some flexibility as the post holder will work shifts on 20 hours shared rota which includes weekend's shifts and out of hours on call rota.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the service Manager
To empower and support women and children in the refuge to keep safe and move on successfully with their lives
Complete DASH Risk Assessments, conduct comprehensive and regular customer risk assessments to ensure their safety and wellbeing
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Provide practical assistance to support customers to work towards the goals in their support plan (e.g. supporting benefits applications, attending medical appointments and appointments with external agencies
Develop and maintain links with all key agencies and service providers in the local community
Liaise with external agencies such as the Police, MARAC, Social Services and GPs
Help customers to integrate into their local area and access local educational, social, wellbeing and community activities, resources and opportunities
Monitor rent account, encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
Knowledge of the criminal justice system. Understanding of MARAC protocols
For a full job description, please visit our website
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.