Customer support jobs

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Greater Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Outreach Manager to lead our outreach and develop excellent referral partner relationships across London. Our Outreach Manager will play a vital role in ensuring that as many women as possible know about and can access our service. 

This is an exciting opportunity for an organised, passionate, strategic, and relationship-driven individual to grow our reach and impact within London (and beyond). 

The role would be based across all of London and our three London centres (Islington, Ladbroke Grove and Croydon). You will be expected to travel to and attend outreach events, as well as meeting referral partner organisations. There will also be occasional evening and weekend work, for which time off in lieu is given. 

How to Apply

Please submit a CV and a cover letter which answers the following questions by 5pm on Sunday 7th December. Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of building relationships with partner organisations to promote referrals to a particular organisation or service? (Max 350 words)
• Why do you think you are well suited to the role of Outreach Manager? (Max 350 words)

1st round interviews will take place on Wednesday 10th December and will be virtual. If you are unable to attend a virtual interview for any reason, please let us know to discuss another arrangement.

2nd round interviews will take place on Monday 15th December and will be in person. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time.

About the role

We’re looking for 2 Supporter Engagement Assistants with Customer Service experience to join our Central Supporter Engagement Team (CSET).

Join our warm and dynamic team and be part of an organisation that’s making a meaningful impact. CSET is made up of a Supporter Engagement Manager, an Officer, and five Assistants. We’re a friendly, professional team who take real pride in the difference we make every day. 

As a Supporter Engagement Assistant, you’ll be at the heart of creating outstanding experiences for our supporters and customers. Every interaction is an opportunity to build trust, deepen engagement, and inspire support. 

You’ll help people feel valued and motivated to support Young Lives vs Cancer, contributing to stronger relationships and better financial outcomes. You’ll also work closely with fundraising teams, providing flexible support across a range of tasks and adapting to evolving needs to help maximise impact. 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Listen to our supporters and customers, understand their motivations and circumstances, and provide appropriate, professional and empathetic responses.  
• Respond to and resolve supporter and customer enquiries via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.  
• Provide practical and responsive support to fundraising teams, helping to facilitate smooth delivery of campaigns and activities, and enabling them to focus on optimising fundraising and increasing income.
• Contribute to the smooth running of supporter and fundraising operations by providing adaptable support across systems, processes, and day-to-day tasks, ensuring teams are equipped to deliver high-quality engagement and maximise income generation. 
• Support the resolution and recording of complaints and concerns, using feedback from interactions to identify issues, spot trends, and share insights to inform improvements.

What do I need? 

The key skills we’re looking for in this role are:

• Customer-focused with experience delivering great service both over the phone and in writing
• Confident communicator with strong listening skills and the ability to build rapport quickly
• Organised and detail-oriented, with a good standard of grammar, spelling and presentation
• Proactive and able to use initiative to solve problems and support others
• Quick to learn and able to apply new information effectively
• Comfortable using digital tools, with confidence in Microsoft Office programs like Word and Excel 
• Genuinely interested in learning about Young Lives vs Cancer and the impact of our work. 

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Kat McLaren.

#ShowTheSalary #NonGraduatesWelcome

About Shooting Star Children’s Hospices

We have an exciting opportunity for an experienced Events Manager to join our Care Team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

Our Care Events Team provide an extensive programme of groups and events for the 800 life-limited children, their families and bereaved families. There are themed family events, social groups for siblings of different ages, pamper days for mums, counselling groups, bereavement café, memorial days and many festive events such as ice-skating at Hampton Court. Taking place at our hospices and in the communities we serve, there are 5-6 events each week, offering important opportunities for families to make memories together.

About the role

The Care Events Manager is responsible for the delivery and oversight of the annual programme of events. The Care Event Manager leads the Care Events Team, including an Events Assistant, Events Management Intern, Counsellor and care events volunteers, and working with family support workers, children’s therapists and counsellors to deliver an incredible programme of creative and inclusive experiences. The Care Events Manager works alongside the Lead Therapist and Lead Counsellor to ensure that family support at Shooting Star Children’s Hospices is everything the children and families need it to be.

At a weekly meeting, the team are made aware of children and family members who are struggling and think together about where they might benefit from the opportunity to spend time with others who share similar experiences or receive group therapy. Utilising professional events management skills, each event is planned meticulously to be a safe and inviting space. Providing this opportunity for families is integral to their mental wellbeing.

About you

This role requires an individual with professional events management experience, with a proven track record of executing high-profile and bespoke events. The individual should have skills in marketing, events administration and able to create events for families from diverse backgrounds. Excellent project management skills are required to keep the fast-paced programme on track, alongside diligence in health and safety. Leadership and management expertise enable the team to thrive, so that we can provide outstanding support to families. The Care Events Manager should be a compassionate and caring individual, sensitive to the needs of families at Shooting Star, with the emotional resilience to work with families who are experiencing grief and trauma. This is a unique opportunity for an events manager to utilise their skillset to make a huge difference to the families that we support.

Once or twice a month the Care Events Manager is expected to work on a Saturday or Sunday (time is given back during the week). The Care Events Manager will be working predominantly from either of our hospice sites (Guildford and Hampton) so they’re able to interact with the wider team. There may be one day a week when the Care Events Manager is able to work from home, however this isn’t every week.

Please see the attached job description for more information about this opportunity.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please complete our online application and send a statement outlining how your skills and experience meets the criteria set out in the person specification.

THE VACANCY

Are you an IT support professional with a passion for delivering exceptional service? The ITF is seeking a Service Desk Engineer to provide responsive technical support, maintain reliable digital systems, and enhance the user experience across a global organisation. Working as part of the Systems, Digital and Data team, you’ll play a key role in keeping our technology running smoothly.

ABOUT THE ROLE

The Service Desk Engineer ensures the smooth and efficient delivery of IT services across the organisation. You’ll be the first point of contact for staff seeking technical assistance, providing high-quality first- and second-line support while maintaining the stability and reliability of our digital platforms.

You’ll handle service requests and incidents, manage tickets within agreed SLA's, and ensure users receive timely, clear, and user-friendly resolutions. The role also supports onsite IT operations at our London office, including audiovisual systems and hybrid meetings, and contributes to wider digital improvement initiatives.

This is an exciting opportunity for an experienced, user-focused IT professional who enjoys solving problems, supporting others, and helping shape how technology empowers the organisation.

Key responsibilities include:
Technical Support: Provide first- and second-line technical support to users across the organisation. Deliver onsite assistance for audiovisual, and conferencing systems. Support hybrid meetings and events, troubleshooting AV and connectivity issues.

Incident & Request Management: Manage incidents and service requests through the service desk system, ensuring timely resolution. Escalate complex issues to higher support tiers or specialist teams when necessary. Monitor service performance and identify opportunities for improvement.

User Life-cycle Support: Assist with staff on-boarding, movers, and leaver processes (account setup, equipment, etc.), ensuring smooth transitions and continuity of IT access.

Documentation & Knowledge Sharing: Create and maintain IT documentation, FAQs, and user guides to support self-service and consistent resolution. Maintain accurate records of systems, assets, and procedures.

Security & Compliance: Uphold IT security standards, data protection, and GDPR protocols. Promote secure user practices and report potential risks or breaches.

Collaboration & Continuous Improvement: Work closely with the wider Systems, Digital and Data team on infrastructure and transformation projects. Identify and contribute to process improvements that enhance service quality and efficiency.

ABOUT YOU

We’re looking for a motivated, technically capable, and service-oriented individual who takes pride in helping others and delivering excellence.

Technical Expertise: Hands-on experience providing first- and second-line IT support, with strong troubleshooting skills and a good grasp of Microsoft platforms, collaboration tools, and networking fundamentals. Experience supporting audiovisual and meeting room systems.

User-Focused Mindset: Excellent interpersonal and communication skills with non-technical users, and the ability to resolve issues efficiently.

Continuous Improvement & Innovation: A proactive approach to improving service quality — whether through documenting solutions, refining processes, or adopting new technologies. A commitment to learning and staying current with emerging digital trends.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

• Salary: £30,753
• Hours: 35
• Contract type: Permanent
• Location: Homebased within Bristol (please see postcodes below) with regular travel throughout the region and occasional travel to the Bristol and London offices
• Phone interviews: Tuesday 9th December 2025
• Panel interviews: Tuesday 16th and Wednesday 17th December 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.

This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.

You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

Bristol is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Bristol hospitals, so building relationships with these teams are a must.

Candidates should live within Bristol in one of the following Postcodes: Bristol BS1-11, BS13-16, BS20-37, BS39 -41, BS48-49, BS80, BS99

Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered. If you don’t live in one of these postcodes and don’t have plans to relocate, your application will not be taken forward.

This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story

What do I need?

• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Cerys Sadler.

#ShowTheSalary #NonGraduatesWelcome

JFF Administrator/Executive Assistant

Job Title: Administrator/Executive Assistant

Responsible to: Director of Programmes and Innovation

Contract: 3 month Fixed Term contract, possibility of extension

Hours: 4-5 days/28-35 hours per week

Location: Hybrid/Home based, in the London area with regular travel in the Greater London area (approx. twice weekly) and occasional National travel

Salary: £30,000 FTE (£24,000 pro rata)

Leave: 22 days + bank holidays, pro rata.

 The Role:

To provide high-quality administrative, coordination, and communication support across the charity. This role ensures smooth day-to-day operations, supports the Director and fundraising team, and contributes to the effective delivery of projects, workshops, and events. The postholder will play a key role in strengthening systems, improving efficiency, and supporting the charity’s mission to build children’s financial confidence.

Main Duties

Executive and Administrative Support

· Manage the Director’s diary, meetings, and correspondence.

· Prepare and format documents, reports, and presentations.

· Coordinate travel, logistics, and meeting arrangements.

· Maintain accurate and well-organised filing systems.

· Support refinement of administrative processes to improve efficiency.

Governance and Board Support

· Collate and coordinate board papers and meeting packs.

· Prepare and circulate trustee newsletters and updates.

· Maintain trustee and senior stakeholder contact lists.

Fundraising and Data Administration

· Process and acknowledge donations, ensuring accurate records on the CRM.

· Support fundraising communications and donor stewardship.

· Assist with fundraising research and preparation of proposals or reports.

· Provide administrative support for fundraising campaigns and events.

Workshops and School Liaison

· Liaise with schools to coordinate logistics and materials for workshops.

· Prepare and send workshop resources and packs.

· Support event delivery, including assisting on the day

Events and Community Engagement

• Coordinate logistics for internal and external events, including venue booking, catering, and invitations.
• Help at events to ensure smooth delivery and a positive experience for participants.
• Liaise with suppliers and partners as needed.

Communications and Design

• Format and design materials in PowerPoint and Canva.
• Support production of newsletters, social media content, and reports.
• Maintain brand consistency across all outputs.

Systems and Office Support

• Maintain shared calendars, contact lists, and databases.
• Handle general office administration and supplier coordination.
• Identify ways to improve systems and working practices.

Closing date: 5pm Wednesday 26 November. Interviews will take place online throughout the shortlisting process.

Please note we will only consider applications that include a CV and covering letter.

Calvert people

Our business is all about people — and our people are at the heart of everything we do. We’re looking for friendly, adventurous, positive individuals to join our expanding team. From crafters to climbers, gamers to mountain bikers, cooks to runners — we have a wonderfully diverse mix of people here. Family, single, couples — all are welcome. When you work with us, you’ll meet like-minded people, share epic adventures, and make friends for life.

The role of Sales & Guest Booking Officer

Following our recent expansion, we can now welcome over 105 guests at a time. That means even more thrilling adventures, unforgettable experiences, and a bigger, stronger team — and we want you to be part of it.

This role supports Calvert Devon’s strategy to raise awareness of our products and services, initially focusing on schools and large group bookings . You’ll be responsible for responding promptly to inbound enquiries, while also managing a portfolio of outbound leads to generate new business. Working closely with teams across Calvert Devon, you’ll help shape bespoke breaks that meet customer needs. Building and maintaining strong relationships with key account holders will be essential to encourage repeat bookings and long-term partnerships.

What you will need

Essential:

• A self-motivated approach with a strong drive to achieve targets
• Experience of working within a sales environment
• Comfortable with working to Key Performance Indicators
• Experience of working to targets – individual, team and organisational.
• The ability to learn quickly and adapt to new processes
• Creative thinking to design solutions that meet customer requirements
• To have great attention to detail and a pragmatic approach to problem-solving
• Excellent verbal and written communication skills to convert leads into bookings
• Proven administration experience with strong organisational skills and the ability to work under your own initiative and manage your own workload effectively
• To be committed to providing outstanding standards of customer service and strive to exceed customer expectations  
• Must be enthusiastic and motivated with the drive for success.
• To enjoy working as part of a close-knit team 
• Competent in using: Microsoft Office – including Word, Excel and Outlook (advanced level desirable)
• To be punctual and adaptable
• Have knowledge of varying disabilities
• To be over 18 years of age
• Your own means of transport due to our location
• To be a competent swimmer and able to dive to the bottom of a shallow 1.3metre pool

Desirable:

• Experience within the education and/outdoor education sector
• Travel sector experience
• Knowledge of the Cinolla booking system or other similar CRM system

The successful applicant will be required to undergo and successfully pass the following training: 

• Pool Responder (must be able to dive to the bottom of a shallow 1.3metre pool)
• First Aid
• Safeguarding
• Must be office-based, with some regional travel requirements
• All our roles require either an enhanced or basic DBS check relevant to the role.

Some amazing benefits

• Become part of our incredibly inspiring organisation and great team, and you could take advantage of:
• Speedy response to all applicants
• A collaborative, fun, and supportive workplace
• Personal growth and development opportunities
• Free on-site parking
• A stunning location with walks right on your doorstep
• 29 days annual leave (including bank holidays) with length of service increase
• Death in service benefit
• Plus, the chance to make a real difference every single day

Job details

Full-time 37.5 hours per week, predominantly Monday to Friday. Some evening and/or weekend work may be required in line with business needs.

Immediate start available

Some travel may be required

Note: 

We interview on a rolling basis — don’t wait to apply!

We do not sponsor visas for this post.

A UK Right to Work is required.

Who are we?

We are Calvert Devon, a gold standard outdoor activity centre where adventure has no limits! Open to all and specialising in accessible activities for all abilities, whether it’s zooming down a zip wire, scaling the climbing wall, paddling across open water, or taking on a daring challenge we make the impossible possible.

With expert support, specialist equipment and accommodation, we create epic adventures that break down barriers and build confidence, independence, and unforgettable memories that last a lifetime.

Situated at the edge of Wistlandpound Reservoir, among beautiful pine forests and rippling streams, nestled within the rolling hills of Devon’s Exmoor National Park.

Calvert Devon complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on ethnic origin, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status, gender or pregnancy.

Please inform us of any adjustments that may need to be taken into consideration prior to a telephone call or visit to the site.

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Position: Administrator
Location: Home-based with regular travel required to Dorking and London, 1/2 times a month
Hours: Part-time, 25 hours per week worked over 5 days
Contract: Self-employed basis
Salary: around £19,500 per annum - subject to experience
Closing date: Friday 12th December

About the role

Next year, Kids for Kids celebrates its 25th anniversary, and we’re preparing for a very special year ahead. This is a unique opportunity to join us at a pivotal moment – to help run our major anniversary celebrations, raise awareness of everything we’ve achieved over the past quarter of a century, and play a vital part in shaping the future of our charity.

For 25 years, Kids for Kids has been transforming the lives of children in Darfur, Sudan – bringing hope, security and sustainable futures to families living through unimaginable hardship as conflict and famine continue to threaten lives.

We are now looking for an enthusiastic, highly organised Administrator to join our small but dynamic team. This is an exciting, hands-on role where you’ll take responsibility for the smooth running of our office and work closely with our Founder and CEO, as well as our Deputy CEO.

We’re a close-knit team with a strong sense of purpose, a culture of hard work, and a shared belief in going the extra mile for the children we support. This is more than just an administrative role – it’s a chance to make a real difference, to be proud of the impact you help create, and to be part of the new face of Kids for Kids as we step into our next 25 years.

About You:
We are looking for someone who has a can-do attitude, is hardworking, efficient, has excellent attention to detail, can work in a fast-paced environment and is good at managing their own time. You will bring with you the following skills and experience:

• Excellent verbal and written communication skills
• Previous Executive Level PA experience or hands-on administrative experience
• Experienced, self-motivated, enthusiastic and dedicated, with initiative and the ability to work as part of a small administrative team
• Reliable and responsible
• Excellent attention to detail where accuracy is essential
• Excellent IT skills with extensive experience of Zoom, Teams and Microsoft Office including MS Excel – ability to use spreadsheets, input basic formulae and remove duplications. Experience of Donorfy is a bonus.
• Excellent research skills

In return:

Kids for Kids is invested in their employees and offers the following benefits:

• Flexible and supportive work environment
• Flexible working
• 25 days annual leave plus bank holidays

How to apply:

Please provide a CV and a cover letter setting out how you fulfil the requirements and your suitability for the position.

Deadline to apply is 12th December. We are looking for the successful candidate to start at the beginning of January 2026. Applications will be reviewed on a rolling basis so please apply early.

Other roles you may have experience in could include:

Office Manager, Administrative Assistant, Executive Assistant, Receptionist, Personal Assistant, Secretary, Data Entry Clerk, Office Administrator, Administrative Coordinator, Administrative Analyst, Administrative Business Partner, Customer Service Representative, Clerical Specialist, Records Manager, Executive Administrator, Events Administrator, Events Assistant.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: Shop from Crisis Finsbury Park ( 19 Stroud Green Road, London N4 3FB) and Islington (211 Upper Street, Islington, London, N1 1RL).

Contract: 6 Month Fixed Term

About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 19 November 2025 at 23:59.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.

£13.85 an hour on a zero-hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support.

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Building supportive, trusting relationships with customers
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Report any observations relating to customers welfare

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met.

About you:

• Is customer-focused - wants to provide a great service to our customers whilst respecting professional boundaries
• Approachable
• Can work well on own and also works well as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or
  obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible to ensure a job is done well and supports the customers needs
• Open to feedback and personal development

What you'll bring:

• Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage but is not necessary

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

These are innovative roles to develop social prescribing in the local NHS. Based in one of the six Primary Care Networks (PCN) you will work in different GP practices across that Network to deliver their specific priorities. You will join a team of ten Social Prescribing Link Workers working in Haringey PCNs and be part of a wider community-based Borough team which offers information, signposting and short-term support across the eight localities in Haringey.
Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical Social Prescribing Link Workers, who give time, focus on ‘what matters to me’ and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support.
Social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.
At the centre of the social prescribing process is the Social Prescribing Link Worker, working with GP Practices in a Primary Care Network, who connects patients who are referred to a range of activities and services in the local area depending on their needs, interests and capacity for engagement. This is a complex role as the SPLW will need to have good interpersonal skills to engage with the patient and have a comprehensive knowledge of the services and activities available in the local area.

We're looking for a kind, confident and compassionate Support Worker to join our Mental health Services in Slough.

£26,208.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To enable vulnerable people with mental health needs to maximise independent living skills and opportunities for social inclusion as wells as manage their tenancies.

The working pattern is as is at follows:
Day support worker
Early shift 07:00 - 15:00
Late shift 13:30 - 21:30

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support individuals to manage their prescribed medication

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
? Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
? Approachable and open behaviour
? Prefers working as part of a group or team but is able to work independently
? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
? Has a practical and logical mind and is naturally well organised
? Flexible
? Takes the initiative to support colleagues if needed

What you'll bring:

Essential:

- NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Practical understanding of mental health conditions and how they impact the life of those affected by them
- Excellent communication skills including a good command of spoken and written English in both formal and informal contexts
- Demonstrable ability to build positive professional relationships
- Experience of working as part of a team
- Good command of MS Office, ability to use computer and learn new systems

Desirable:
- Experience working in mental health
- Experience working in supported living schemes
- Experience dealing with challenging behaviours

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description