• Are you looking for volunteer roles ?

    Go to volunteering section

621

Customer Support Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Rays of Sunshine Children's Charity, London (Hybrid)
£30,000 - £33,000 per year FTE
Join our team as Major Gifts and Partnerships Executive, working across Corporate Partnerships, Philanthropy, Trusts & Foundations.
Posted today Quick Apply
Closing tomorrow
Look Ahead Care Support and Housing, Kent (On-site)
Up to £28442.7 per annum + Benefits include 25 days Annual Leave
Posted 3 weeks ago
Closing in 7 days
Look Ahead Care Support and Housing, Slough (On-site)
£18720 - £24560 per annum + 25 days Annual Leave
Posted 3 weeks ago
Look Ahead Care Support and Housing, Newham (On-site)
Up to £29000 per annum + pension schemes
Posted 1 week ago
The AHOY Centre, London (On-site)
£23,000 - £25,000 per year
Posted 1 week ago Quick Apply
Closing in 3 days
Look Ahead Care Support and Housing, Hertfordshire (On-site)
Up to £27352 per annum + 25 days Annual Leave
Posted 3 weeks ago
Closing today at 23:30
RISE Mutual CIC, Bristol City (Hybrid)
£24,000 - £28,000 per year
Posted 1 week ago Quick Apply
Closing in 4 days
The Cinnamon Trust, Hayle, Cornwall (On-site)
£21,840 per year
Posted 1 week ago Quick Apply
Look Ahead Care Support and Housing, Slough (Hybrid)
Up to £24960 per annum + 25 days Annual Leave
Posted 6 days ago
Look Ahead Care Support and Housing, Hackney (On-site)
Up to £24617 per annum + Pension Schemes, Staff Discounts
Posted 1 week ago
Closing tomorrow
Turn2us, Hammersmith (Hybrid)
£31,581
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters
Posted 1 week ago
Look Ahead Care Support and Housing, Islington (Hybrid)
Up to £23933 per annum + pension schemes
Posted 3 days ago
Page 4 of 42
London (Hybrid)
£24592 - £27324 per annum + £24,592 - £27,324 per annum
Contract (12 Months FTC)
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Posted on: 15 May 2024
Closing date: 29 May 2024 at 14:05
Job ref: diabetesuk/TP/21/1137
Tags: Operations