Customer Support Jobs
We have an exciting opportunity for a Peer Support Operations Manager to join the National Homicide Service team in London , working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in London but is home based and you must be flexible across England and Wales.
As a Peer Support Operations Manager you will be:
- Lead and manage the delivery of a range of peer support services and projects across Homicide and Victim Support.
- Be responsible for managing performance and staff delivery service.
- Support Head and Deputy Head of Service to identify opportunities and develop services to improve peer support, including providing data and reports to Deputy Head of Service when needed.
- Be a key point of contact for external agencies, both statutory and voluntary, in relation to peer support.
You will need:
Undergraduate degree or relevant professional qualification.
Knowledge and understanding of government policy related to victims and criminal justice system.
Extensive knowledge of voluntary and statutory agencies.
Knowledge and understanding of Safeguarding.
A proven track record of successful delivery of trauma informed services.
Experience of leading and managing people.
Experience of leadership and management and implementation of change management.
Able to manage a demanding workload.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Breast Cancer Now’s life-saving research and essential support services are only possible because of our amazing supporters. The supporter experience manager will help to ensure all Breast Cancer Now supporters have brilliant experiences with us. This means supporters are thanked properly, kept up to date about the impact of their support and given interesting, relevant opportunities to support again. This varied role will work with teams across the organization to share supporter insight, embed best practice, and create consistency. You’ll be leading mystery shopping, running workshops with teams and creating resources. Your role will have a particular emphasis on working to make sure individual giving supporters are well looked after.
About you
The successful candidate will be passionate about championing supporters’ wants, needs and preferences, advocating for supporters to be considered at every turn. You’ll have worked on activities to improve supporter or customer experience previously, whether in a charity or company. You’ll be confident in managing projects which involve multiple teams, and most importantly you’ll be able to get people excited about experience.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact us.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Friday 9 August 2024
Interview date Week commencing 19 August 2024
Outward is a London based charity and is seeking a Deputy Manager to support the management of a respite service in Tower Hamlets.
Are you experienced and knowledgeable about working with adults with a learning disability/autism and complex needs or Positive behaviour support needs? Are you enthusiastic, motivated and committed?
This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and to embed high standards in the running of the service.
You will be working closely with family carers, professionals and borough wide services to ensure guests have an enjoyable stay and that each person’s needs are met.
The respite service supports about 80 adults with learning disabilities and autism to have overnight stays at each year. This newly renovated 7 bed service provides support to people from the borough who have a vast range of support needs. Positioned next to the open space of Victoria Park and all the opportunities that London has to offer, guests enjoy a range of activities both in house and in the community.
About Outward
Outward (Housing) is a vibrant and inclusive charity providing care, supported housing, respite breaks and community support services to people with learning disabilities, autism or other support needs due to age, circumstance or disability. We have been operating successfully for over 45 years, are part of the Newlon Group and work predominantly across North and East London.
We employ more than 400 people, provide services in 9 London boroughs and work with many community volunteers who support our charitable activities. Our vision is that every person should have the opportunity to be valued, active participants in their communities; living the life they choose and breaking down barriers they face by support which engages, enables and empowers people towards further independence.
About the role
· You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people
· You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
· You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.
· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the guests supported.
· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
· You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.
· Your time at work will be split between support shifts and administration.
About You
· Experience of managing a service for people with a learning disability/autism and complex needs or behaviours of concern is essential
· You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.
· A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 12 months of employment is essential.
· You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.
· You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.
· Experience of carrying out needs assessments and creating support and risk management plans and be committed to include the person, and their circle of support at all times.
· A commitment to providing high quality, personalised active support
· Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
· You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.
· Knowledge of managing a budget or a willingness to learn the required skills
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records therefore we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Computing Scheme
- Credit Union Scheme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Long Service Awards
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
- Retirements
- Loans (including season tickets and parking permit loans)
- Blue Light Card
How to Apply
If you think you are who we are looking for, please submit an application form by following the link below:
Closing Date for all Applications is 23:59pm on 11th August 2024
Interview will be held week commencing on 20th August 2024
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
At Outward, we support people with learning disabilities, people on the autism spectrum, older people and young people at risk in their homes.
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The client requests no contact from agencies or media sales.
Are you excited by the opportunity to work for a values-driven organisation in a commercial role?
Be a part of our commercial services team, driving the development of our cafés and bars and providing truly excellent customer-focused services.
Who are we?
Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members to achieve personal success. Each year, our growing team of around 60 full-time and up to 150 part-time staff work alongside elected student leaders to make change, improve lives and help fulfil student potential.
The Union is one of 550 students’ unions across the country. And we’re one of the most exciting – with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.
What’s the job?
In this brand-new role, you will lead and manage our cafés and bars, maintaining high standards of customer service and quality. You’ll:
- Focus on continuous improvement – driving performance with staff, standards, and service.
- Ensure our outlets maximise income potential and are managed and maintained safely and responsibly.
- Drive our commercial performance, working towards ambitious turnover and profitability targets.
What are we looking for?
An experienced commercial operator: someone passionate about providing excellent customer care who is outcome-focused and committed to continuous improvement.
Why apply?
There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, this is the perfect opportunity to work for a progressive, value-driven organisation and a great opportunity to help us develop our services.
We have great rewards and benefits, and we offer 40 days’ holiday, including Christmas closure. So, if you are looking for a new challenge and want to develop as a commercial leader and join a great team, then look no further.
We want to support diverse and inclusive work environments. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status and particularly welcome BAME applicants.
To apply, please download the application pack below or from our website via the ‘apply’ button.
Closing date: Noon on Thursday 8th August 2024
Interview date: Friday 16th August 2024
Work somewhere professional but different. Build a career with students’ unions.
We recruiting for a temporary Customer Services & administrator , you will be providing a high level of customer service and support to supporters, volunteers, groups, members of the public and internal customers As well as dealing with gift aid and donation processing for the teams.
Fully office based at their London HQ
The Role
Experience of managing, maintaining and developing customer relationships
Experience of working within a customer service environment
Experience of writing relationship building communications
Experience of dealing with and responding to multi-channel communications including phone, email, face to face and social media
The Candidate
Experience of managing, maintaining and developing customer relationships
Experience of working within a customer service environment
Experience of writing relationship building communications
Experience of dealing with and responding to multi-channel communications,
including phone, email, face to face and social media
Experience of dealing with and responding to complex complaints and feedback
CRM experience , Raisers Edge desirable
Experience of processing donations, Gift Aid
Experience of the processing and management of personal data under current GDPR regulations
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea
Contract: Absence cover fixed term for 6 months, or to the return of the substantive postholder
Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.
Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.
You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.
Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on Wednesday 7th August.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
College Registrar
Location: Waverley Abbey College, Waverley Abbey House, Farnham
Contract: Permanent, Full time
Salary: £30,000 - £33,000
Since 1987, Waverley Abbey College has equipped Christians for their vocations with skills in spiritual formation, mental health and wellbeing, and leadership. We are now one of the largest providers of Christian Counselling qualifications in Europe and are fast becoming the leading provider of Chaplaincy training in the UK – all while maintaining both academic rigour and an outstanding level of student satisfaction.
We are looking for an experienced registrar to help manage the registry office and to ensure the team continues to provide excellent service to the college and its stakeholders, as well as effective liaison with and information provision to partner institutions and statutory bodies.
Key Tasks
- Support the Academic Registrar in managing the student journey through their programme of study, including requests for extensions, interruption, withdrawal and other changes including student progression. Responding to all queries by phone, email and face to face
- Liaise closely with the Student Finance, Academic Administration, Student
- Services teams and other functional areas within Waverley Abbey Trust including academic staff, Resources and HR
- Set up and take minutes of all Academic meetings
University and College Regulations
- Maintain an understanding of the validating university’s and Waverley Abbey College’s policies and regulations and check college and student compliance
- Contribute to university audits and programme validation/revalidation as required
Assessments and Progression Boards
- Assist the Academic Registrar in administering Moodle and maintain accuracy of the marking system and data, including release of grades to students and capture of results into student management system
- Prepare assessment information and associated documents for the External Examiners and assist with producing grade sheets for Assessment and Progression Boards
- Notify students of Assessment Board results and prepare award documents
- Liaise with college staff during graduation periods to ensure all eligible students are included
General
- Onboard students, including registering students with the university
- Ensure that all reports and data produced by the department are accurate and produced in a timely manner
- Attend Waverley Abbey College meetings including Assessment Events such as Open Days and Evenings (maybe weekends) Discovery Days and Graduations
- Closely co-ordinate with student finance staff as needed
- Attend the Mitigation Panel and record outcomes, for relay to students
- Liaise with the Learning Support officer, programme leaders and tutors as required
- To undertake personal continuous professional development activities e.g. membership of relevant professional bodies, conferences, education and training
- Provide general assistance as required by the Academic Registrar and by the developing needs of the college
- Monitor student attendance
- Assist organisation of Graduation ceremonies
- Any other reasonable duties as requested by the postholder’s line manager
To be successful in this role, you will have a good working knowledge of the Higher Education sector. You will have an understanding of the student-related academic cycle and administrative processes within Admissions and Registry as well as knowledge of Assessment and Grading systems. You will also have experience of line management and providing excellent customer service to our students.
In return we are offering a salary package of £30-33k p.a. as well as 25 days holiday and enhanced sick pay. For more information, please download the attached JD. We look forward to hearing from you!
Closing date: 20-08-2024
REF-215 773
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Andrew Simpson Centres (ASC) are dedicated to making sailing and watersports accessible to all. Our not-for-profit centres offer a range of subsidized courses, specialist programs, and clubs. We aim to transform lives through sailing, inspired by Olympic gold medalist Andrew Simpson MBE. Our centres provide opportunities for individuals of all ages and abilities to engage in sailing and watersports, fostering skills, confidence, and community.
Job Summary:
We are seeking a highly motivated Sales and Communications Coordinator to join our Portsmouth team. This role involves supporting the Centre Manager in achieving income targets, maintaining customer relationships, managing bookings, and driving new sales. Additionally, you will assist in fundraising, outreach, and community engagement activities. Your efforts will help ensure the smooth running and development of our centre.
Main Duties and Key Tasks:
Centre Sales and Communications:
- Achieve income targets through agreed strategies.
- Maintain relationships with schools, groups, and individuals.
- Establish new customers and drive sales.
- Manage bookings and the booking system.
- Process and administer paperwork and communications.
- Assist in developing the centre according to the annual development plan.
- Collaborate with the team for smooth operations.
Fundraising Activities:
- Identify and pursue local fundraising opportunities.
- Manage relationships with local supporters and stakeholders.
- Research and submit applications to local trusts and grant organizations.
- Identify community partners for fundraising.
- Provide information for impact reporting to funders and supporters.
Outreach Activities:
- Identify effective outreach strategies with the Outreach Manager.
- Lead local outreach to attract participation in RNSA Youth Crew and Swim Free Programme.
- Network with local communities to market opportunities.
- Serve as a point of contact for families and young people.
- Engage with families and signpost available pathways.
- Develop materials to support programs.
- Research local demand and business potential.
- Attend and leverage local events for networking.
Person Specification:
Essential:
- Working knowledge of office management and administration.
- Previous outreach and marketing experience.
- Excellent communication skills and ability to build relationships.
- Experience in producing and implementing administrative practices.
- Proficient in managing complaints and conflict.
- Excellent customer service skills.
- Ability to problem solve and make sensitive decisions.
- Good financial management skills.
- Proactive, organized, and a team player.
Desirable:
- Experience in digital marketing.
- Educated to degree level or equivalent.
- Knowledge of the charity sector.
- Understanding of sailing/watersports industry.
- Experience in a non-profit or charity setting.
Personal Commitment:
- Uphold and promote ASC values.
- Adhere to Health and Safety, equality and diversity, safeguarding legislation, and other policies.
- Maintain strict confidentiality and data protection principles.
- Commit to delivering excellent customer service.
Apply now to join our team and help us transform lives through sailing and watersports.
The client requests no contact from agencies or media sales.
Key information
Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum
Key skills
Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation
Job description
Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.
Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.
Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:
- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.
Key responsibilities:
- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.
This role will require an enhanced criminal record check.
Benefits:
- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
About you
Essential:
- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
Desirable:
Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.
REF-215739
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working within the Engagement & Communications team, you will contribute to the success of fundraising at Cruelty Free International and its affiliated group of companies’. Using your knowledge and expertise, you will work to increase our individual giving income by being responsible for in-house fulfilment and response handling for our direct mail appeals.
This is an exciting new role, contributing to the development and implementation of our new income generation strategy. Reporting to the Fundraising Manager, this role will work closely with colleagues across the organisation including those in PR, marketing, data, and finance to deliver engaging communications to our offline audience.
Working alongside the Fundraising Manager you will use your excellent copywriting and creative skills to develop fundraising appeals for the organisation that inspire our donors to contribute financially to our organisation.
Working closely with our data and administration teams you will maintain effective response handling, ensuring donations are processed in line with best practice guidelines, donors are thanked promptly and supporter records on our CRM are maintained and updated.
Between mass mailings you will work closely with the wider engagement and communications team to deliver outward-bound communications tasks, such as ongoing targeted telephone fundraising campaigns, calling potential and existing supporters to acquire new donors and reactivate lapsed donors. Using your excellent communication skills to increase engagement, income and drive long-term relationships.
You will have excellent time management skills and be an enthusiastic self-starter with a hands-on approach, capable of working independently or as part of a multi-disciplined team. Your fundraising knowledge and experience will help advance animal protection on the international stage.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.
You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.
Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.
Key Responsibilities
- Design and Development:
- Develop comprehensive, integrated journeys for supporters across multiple channels.
- Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
- Performance Analysis:
- Monitor and evaluate the effectiveness of supporter journeys.
- Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
- Optimisation and Supporter Experience:
- Identify areas for improvement within existing journeys.
- Propose and implement enhancements based on testing and learning outcomes.
- React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
- Make data-driven decisions to refine and improve the journeys.
- Commit to delivering a high-quality experience for all supporters.
- Address and resolve any issues impacting supporter satisfaction promptly.
Skills and Knowledge
- Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
- Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
- Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
- Meticulous attention to detail.
- Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
- Experience of using communication software.
- Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
- Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK
The client requests no contact from agencies or media sales.
Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.
Volunteer Coordinator & Studio Assistant
Salary £24,552 Per annum (Pro Rata £19,642)
Location: Oxford, OX1 1BP
Contract: One-year fixed term
Hours: Part time, 4 days per week
The role of the Volunteer Coordinator and Studio Assistant is to provide support for volunteering activity across the organisation and visitor engagement within the new Studio space and Ground Floor Gallery. Based on a community consultation, we recognised a huge need for more space for participation work with local communities.
The Volunteer Coordinator and Studio Assistant will encourage reflective conversations with visitors in a lively, social atmosphere. These interactions play a significant role in building lasting relationships with visitors. Giving guidance and support to volunteers welcoming visitors on the Ground floor, you will create a safe and friendly welcome for everyone visiting the gallery. Ensuring volunteers themselves have a great experience, feel valued and contributions are celebrated.
Essential Skills
- Proven experience of working with volunteers and knowledge of good practice and legislation in working with volunteers.
- Excellent communication skills demonstrating emotional literacy and an ability to support the varied requirements of visitors and volunteers.
- Experience of working with the public and of providing excellent customer service, preferably gained in an arts, heritage or museum environment.
- An understanding of the principles of Equality, Diversity and Inclusion.
- Strong organisational skills
- A flexible, self-motivated, creative and enthusiastic approach with an ability to work independently
- A resourceful and responsive visitor-centred approach.
- Excellent communication and interpersonal skills.
- Experience of assisting or supporting workshops in art galleries and museums.
- Demonstrable experience of working with diverse materials and media.
- Demonstrable skills in using a range of software, including email, spreadsheets and databases.
Desirable Skills
- Experience of managing a team
- Training in First Aid
- Experience using Adobe Suite applications
- Experience of monitoring and evaluation
- Knowledge of safeguarding principles
Benefits
- 25 days annual leave plus eight public bank holidays.
- Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
- Employee Assistance Programme
- Cycle and Home & Tech schemes available via BHN extras.
- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
About Modern Art Oxford
Modern Art Oxford welcomes more than 100,000 visitors each year with 10,000 attendances in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually. Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all of its visual forms. Over the last 50 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.
Applications must be received by 12 noon Monday 19 August 2024.
Initial interviews planned for 3 September 2024.
Ideal start date 23 September 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Modern Art Oxford is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.
No agencies please.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you love working with supporters or customers, and have brilliant administrative skills? And do you want to make a difference to people affected by breast cancer? If so, we’d love to hear from you.
This is an exciting opportunity to start your fundraising career working as part of a newly created fundraising products team. You’ll work on our sector leading virtual events programme, which has raised millions of pounds to date, as well as innovative product development to help us reach new audiences.
This is a varied role where you’ll play an important role in the smooth delivery of fundraising campaigns. A typical week may include providing brilliant stewardship to our supporters over email and phone, as well as to our online communities, and sending out fundraising materials. You might also develop new fundraising resources and content plans and help to setup a new campaign with the digital team. Joining a collaborative and fun team, you’ll be supported to learn and develop in your role.
About you
Having previously worked in a customer or supporter facing role, you’ll know how to provide a brilliant experience and be an excellent communicator. Friendly, organised and proactive, you’ll have great administrative skills gained in a professional environment where you’ve worked both independently and as part of a team.
You’ll have a passion for fundraising and it’s a bonus if you’ve worked at a charity before. Some experience working with databases or supporting online communities would also be helpful but isn’t essential. We’re looking for someone with a positive, can do attitude who is eager to learn, deliver results and be part of a high performing team.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am Friday 2 August 2024
Interview date w/c 12 August 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Training Manager
Location: Hybrid (a combination of office and homeworking)
Salary: £22,366
Hours: Full time 37.5 hours per week
Annual leave: 28 days per annum
Accountability
- Responsible to: Training Manager
- Accountable to: Board of Trustees, Staff and Volunteers, Funders, Stakeholders, Donors
Grassroots Suicide Prevention (Grassroots) is a charity working nationally to prevent suicide. Our vision is ‘A future where more lives are saved from suicide’ and our mission/purpose is; ‘we empower people to help saves lives from suicide through connecting, educating, and campaigning nationally’:
- Connecting: We listen and connect people to support through our Stay Alive app, tools, and resources to help keep people safe from suicide.
- Educating: We offer bespoke and evidence-based consultation and training, co-designed to empower individuals, organisations, and communities to develop the skills and confidence to help save lives.
- Campaigning: We help remove the stigma around suicide. We know that most suicides are preventable with timely intervention and the right support. We raise awareness through campaigning on the ground and influencing at a strategic level.
We are looking for a dynamic and highly motivated Training Support Coordinator to join our team. A keen interest in the charity sector and charity administration is essential. We are looking for someone with a can-do attitude, who will relish the opportunity to support our training team and help all staff and volunteers.
We require someone who can provide a solid foundation of administrative support.
Most importantly, we need someone who is organised, a good listener, pragmatic and solution focussed and is passionate about helping us to continue being an effective and impactful organisation with strong administrative procedures.
Main Duties and Responsibilities:
· The post holder will provide high quality administrative support to meet the day-to-day administrative needs of training and undertaking other ad hoc administrative tasks as they arise.
· Supporting across the full client journey from initial enquiry, booking training, material distribution, stock management, data entry, reporting, technical support during training (if needed), data entry and follow-up and evaluation.
Grassroots employee responsibilities
o All employees are required to abide by the Health and Safety at Work Act, attend annual mandatory training sessions and ensure that they comply with policies and procedures at all times.
o Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to Income Generation and raising the profile of Grassroots locally and nationally.
o Strict confidentiality applying to all aspects of Grassroots business must be observed at all times.
Values and Behaviours
Grassroots has a set of values and behaviours to improve the experience of our clients and supporters. This means that in undertaking this role the post holder is expected at all times to behave in a way that demonstrates commitment to the delivery of thoughtful care to all and continual improvement in line with the values detailed below.
Compassionate: Our caring and empathic approach underpins and informs everything we do.
Courageous: We are brave, challenging and speak out fearlessly to create change to help save lives from suicide.
Collaborative: Our lived experience enables us to co-design and co-deliver our services to meet the needs of the people we work with.
Integrity: We are open and transparent with an inclusive and respectful culture.
Innovative: We are creative problem solvers, forward thinkers, always striving for excellence.
GSP is a developing charity, and the post holder should be aware that their Job Description may evolve to meet the future needs of the Charity.
The client requests no contact from agencies or media sales.
CRM Quality Assurance Specialist
Job reference: REQ000765
This is a Fixed Term Contract for 12 Months.
£36,486 pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
Right now, the planet is under threat like never before. But there is hope. At WWF, the world's leading environmental charity, we are dedicated to reversing nature's decline. For over six decades, we've been at the forefront of protecting and restoring our natural world. Facing the urgent challenges of climate change, unsustainable food systems, and habitat loss, our mission is vital.
We're embarking on a transformative multi-year programme, with data and technology at its heart, to deepen our engagement with supporters and enhance our impact. To do this we are building a new CRM platform that can support a growing supporter base as well as enable them to enjoy more opportunities to be involved in what we do.
WWF-UK is seeking a dedicated and experienced CRM Quality Assurance Specialist to join our Supporter Income & Engagement Department.
About the Role
As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.
Key Responsibilities
· Aid in the creation of functional, technical or test documentation.
· Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.
· Create and execute test plans, test cases, and scripts to validate system behaviour.
· Collaborate with our delivery partner to address defects and ensure timely resolution.
· Create and maintain the accuracy of information on the CRM SharePoint hub.
· Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.
· Aid the Business Change Manager by creating training materials.
About You
· You have proven experience in Quality assurance, testing, or business change.
· Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.
· You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment
· You have an eye for detail and have experience in writing end-user documentation
Location & Flexibility
This role has a UK based contract and as such, you must have the right to live and work in the UK. You’ll be required to work at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location. WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home.
How to Apply
If you are passionate about our planet and want to be a part of the solution, apply today!
Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.