Events Executive (Education)

We have an exciting opportunity for an Events Executive in our Education department at the British Society for Rheumatology.  We would love to hear from you if you have a passion for all things education, are self-motivated and ready to get stuck in.  You need to be well organised, confident and outgoing, and be able to spot opportunities for improvement in the delivery of our Education programmes.  You must also be confident learning and using IT and online systems, and be able to write engaging copy, whether in 146 characters, a blog or an email.  This is a great role in a friendly organisation, so we look forward to hearing from you.

The British Society for Rheumatology is a membership organisation which brings together expertise from across the rheumatology profession, harnessing a wide variety of experience and skills to ensure we are supporting our members to the very best of our combined ability. 

Our mission is to support members to deliver the best care at all stages of the rheumatology care pathway, focusing on communication, transparency and collaboration.

What do we offer?

Along with a competitive salary, BSR has a comprehensive benefits package including 25 days of annual leave plus bank holidays, Pensions Scheme, BUPA healthcare scheme, staff recognition awards, L&D opportunities for professional and personal development, many social events and many more.

Please download the full application documents in the attachment.

Please note that, in order to be considered for shortlisting, it is essential that the cover letter addressing all the points outlined in the Person Specification with relevant examples is provided. Applications recived without a cover letter will not be considered.

The deadline to receive applications is on Tuesday 19 January. Interviews will take place on Monday 25 & Tuesday 26 January and will be held virtually.

Only shortlisted candidates will be contacted. Unfortunately, due to the large number of applications that we receive, we are unable to provide feedback on unsuccessful applications.

Pre- employment Checks:  Please note that any Employment with the BSR will be subject to the following checks prior to your start date:

• receipt of two satisfactory references
• proof of eligibility to work in the UK

We particularly welcome applications from people with disabilities, Minority Ethnic backgrounds, LGBT+ and from different socio-economic and educational backgrounds.

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. 

We want a working environment free of all the above, where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all BSR employees to champion and live our values through their work at every opportunity. 

BSR is an Investors in People-accredited organisation, committed to the continuous professional development of our employees.

Recruitment agencies are asked not to contact BSR for this role.

Database Officer

Part time, permanent position 

15 hours per week (over 2 days or 4 half-days)

Based in Reading

Pro rata salary in the range £9,002 - £11,002 pa (Full time equivalent salary range £22,204 – £27,138 pa)

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to women.

PACT currently has 2 community projects, Alana House Women’s community project and Bounce Back 4 Kids.  Alana House is a women specific support project supporting vulnerable women with complex needs and those at risk of offending to help them make changes in their lives and Bounce Back 4 Kids is a support programme for children and families affected by domestic abuse.

PACT’s communities work aims to empower beneficiaries to take control of their lives by identifying the underlying issues related to their problems and facilitating a positive plan of approach to address these issues and work towards improving personal circumstances and outcomes. 

The Database Officer will be responsible for maintaining the Lamplight database and any other information systems used to ensure accurate and relevant information is captured effectively, supporting the Communities Team as required. The postholder will be responsible for inputting, processing and analysing data in Lamplight and Microsoft Excel to produce accurate regular and ad-hoc reports for both Alana House and BB4K, as well as providing data as required for other PACT departments. 

We are looking for someone with previous database and/or data capture administration experience in a team setting, with experience in analysing data, interpreting reports and identifying trends.  You will have excellent skills in creating and formulating spreadsheets and a thorough knowledge of Outlook and Word.  Knowledge of the Lamplight database system would be an advantage.

To succeed in this role, you will need to be resourceful and have the ability to work in a team environment and independently when required.  With a keen eye for accuracy and detail you should be well organised, able to cope with pressure at times, and be able to demonstrate empathy with vulnerable people.

Interested? If you would like to join an inspirational organisation where you can make a real difference to children and families, further information and how to apply are avaiable on our website.

Closing date:  noon, Wednesday 10th February 2021

Interviews: Tuesday 23rd February 2021

Please note that we may close this advertisement early if we receive a high volume of suitable applications.

We look forward to hearing from you!

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please

A children's charity based in Central London are looking for a Data Quality Officer. This role of the successful candidate in the Data Management and Support team is to help in the creation and maintenance of processes that load data on the core fundraising databases specifically Raiser's Edge - helping to keep our supporters' data on our core databases up to date and accurate. This post is maternity cover for an existing post and will run until November 1st, 2021.
Key responsibilities
To be responsible for the delivery of high-quality data processing and support to a wide range of fundraising colleagues
To be responsible for the management of relationships and delivery of high-quality support, information and data to those customers for whom you are assigned as lead contact.
To proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on-going basis and making recommendations for and implementing improvements.
To undertake specific projects and activities as necessary or as required to support the organisation's fundraising.
Peron specification
Good experience or knowledge of importing and reconciling high volumes of complex data onto databases (Specifically The Raisers Edge and Import-O-Matic).
Understanding of success in being responsible for carrying out key financial and data processes in a secure, compliant and accurate way.
Knowledgeable in using databases and understanding their purpose as well as experience of Microsoft Office software

Closing date: 15th December 2020

Summary

Diabetes UK has begun to make significant investment in its data systems and processes as part of the implementation of our Data Strategy. This multi-year programme will see the introduction of a new data hub, replacement CRMs and a volunteer management system.

We understand how vital data is in our ability to engage with and support people at scale and also to gain insight and make better decisions. The work is a vital part of fulfilling the ambition of our new strategy A Generation to End the Harm.

Interview Date: w/c 1 Feb 2021

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

This is a pivotal role within Diabetes UK with responsibility for implementing the next stages of our data strategy. The role works across Diabetes UK, working closely with colleagues in areas such as IT, Digital and Strategic Marketing to ensure we continue to deliver key workstreams.

A structure and team are already in place and there is a great platform from which to move forward with the scoping and implementing new CRM solutions, developing our data hub and continuing to address data quality.

Ideal Candidate

• A deep understanding of how data can be harnessed at a strategic level and an awareness of how this is aligned to the organisation's strategic marketing approach to engage with its beneficiaries and supporters.
• Experience of delivering similar major projects through a programme approach
• Understand the wider context of evolving organisational structure to meet the demands of an increasingly insight-driven operating model
• Communicate and influence effectively with both technical and non-technical audiences and also with senior and operational audiences
• A broader understanding of evolving best practice in this area, particularly in a charitable fundraising context

The trustees are wishing to appoint an experienced senior manager to lead the further development and establishment of The Joshua Tree as both a credible provider of quality support services to families impacted by childhood cancer and as the organisation of choice for affected families seeking a supportive environment throughout all the stages of their personal and difficult journey. The Joshua Tree is ideally placed to meet these needs having a beautiful and purpose-built resource centre in the heart of Cheshire completed in the early part of 2020 and a skilled, compassionate, and committed team of staff and volunteers. At the heart of its ethos is the desire to provide more than anything else a quality experience for beneficiaries for as long as they need it, and this drives everything that we do. 

We are seeking a Database and Lottery Officer to join our successful fundraising team. You will be experienced in using CRM systems to a high level of competency, and be confident in maintaining large amounts of data with accuracy and attention to detail, with proven ability to create and run data imports, exports and reports.

Working within a small team, you will undertake a range of duties to ensure our CRM database and Lottery software are well maintained and able to support fundraising and supporter stewardship activities, providing support and advice to fundraising colleagues and other database users across the charity. Knowledge and experience of GDPR compliance is essential. Experience of working in a fundraising environment would be an advantage. You will also be responsible for the operation of our weekly lottery draw.

Please contact Sarah Meads, Individual Giving and Legacies Manager, if you would like any further information

Candidates should write via email to the Human Resources Department, attaching your CV and a supporting statement of no more than one side of A4 stating how you meet the requirements of the role, and return by 10am Monday 18 January 2021

Chief Executive

SF Executive are proud to be working with the Birmingham Women’s and Children’s Hospital Charity to find the organisation an inspirational and commercially driven Chief Executive.

The Charity is proud to support Birmingham Women’s and Children’s NHS Foundation Trust, the only Trust of its kind in the country. With more than 641,000 patient visits each year, their team works tirelessly to provide the very best treatment and support to women, children and families. Their patients experience some of the most advanced treatments, complex surgical procedures and compassionate care.

Together they strive to always be at the forefront of what is possible.

Thanks to their dedicated supporters and fundraising team, the Charity has been able to help the Trust make a real difference to all who use their services. This vital support has meant the Trust has been able to introduce new technologies and equipment, undertake cutting-edge research and provide the best possible experience and healing environment for children, young people, women and families.

The Role

Based in Birmingham, the Chief Executive is responsible for leading the development and delivery of the Charity’s long-term strategy and for the operational management of the Charity. The role leads on ensuring that the Charity delivers as effectively as possible its annual targets, raising significant income for Birmingham Women’s and Children’s NHS Foundation Trust and for research that seeks to improve the lives of women, children and young people, in Birmingham, the UK and across the world.

Leadership & team working

• To provide outstanding leadership, modelling the Charity’s values, to motivate staff, volunteers, donors, partners and other stakeholders to deliver the vision and mission.
• To lead the Charity ensuring targets and objectives are met whilst creating a culture that embraces the Charity’s and the Trust’s values and attracts, develops, rewards and motivates staff and volunteers.
• To oversee performance management by ensuring all staff have annual objectives and appraisals, developing skills and expertise to ensure implementation and adherence to values and standards.
• To ensure effective team working both within the Charity but also between the Charity and the Trust.

Strategy & business development

• To lead on the development and delivery of the strategic plan and provide direction and leadership for overall planning, implementation and monitoring of the Charity’s activities.
• To act in a liaison role between the Charity and Trust, and with other partners where appropriate, to ensure strong and aligned partnerships that inform the Charity’s strategy and seeks to best serve beneficiaries.
• To develop and deliver plans to achieve or exceed annual fundraising targets in line with the agreed long-term strategy and cash flow, whilst ensuring all fundraising activities are delivered in line with the Charity’s commitment to best practice and high ethical standards, building trust and confidence amongst donors, other stakeholders and the general public.

Delivery of operational excellence

• To ensure that a key set of metrics are developed to help track the development and growth of the business and this data is used as part of a continual improvement process to deliver expected outcomes.
• To effectively manage the resources provided by the Charity for the operation of the fundraising team; overseeing the overall financial management/control of the Charity, including financial planning, reporting, budgeting and asset management, ensuring a cost-conscious culture is embedded across the organisation at all times.
• To ensure that leadership, systems and processes are in place to deliver excellent project management and to deliver agreed budgets, plans and objectives.
• To work with the Trust to provide accountability to donors and Trustees, ensuring charitable funds are spent in line with the intention of donors and/or Trustees, to have the greatest impact for beneficiaries.
• To develop a set of outcome measures that provides to demonstrate the clinical, social and economic impact of the funds that have been invested into the Trust by the Charity.

Governance

• To develop a mutually trusting and effective working relationship with Trustees.
• Together with the Group Company Secretary, ensure the Charity delivers great governance and high ethical standards in all it does, ensuring its legal obligations are met in compliance with all Charity, company and other relevant law and good practice guidelines.
• Together with the Group Company Secretary, ensure systems and structures are in place to enable the Trustees to fulfil their legal and governance obligations, providing them with accurate information and advice to enable them to make informed decisions so that they conduct their role in accordance with the law, Charity Commission requirements and the Charity’s own constitution.

Stakeholder engagement & communication

• Building effective relationships across a wide range of stakeholders to ensure effective and timely communication – including but not limited to the Trust, key donors, prospective donors, local businesses, Birmingham Chamber of Commerce and other key influencers.

• To champion a marketing and communications strategy that seeks to communicate engaging and motivating messages both internally and externally for the Charity and the Trust, demonstrating the impact of charitable funds and the need for continued support.

Brand profile and reputation

• To protect and develop the Charity brand, further building the national and international profile of the Charity as a values-led organisation with high ethical standards and integrity.
• To act as key representative for the Charity at internal and external meetings and events, acting as a spokesperson for the Charity where appropriate.
• To contribute to donor and partner relationships at the highest level, working with relevant teams to identify and where appropriate lead on approaches to high value potential supporters and ensuring the Charity delivers best practice stewardship for all supporters.

Using diversity and inclusion to drive improvement

• Build on our current approach to diversity and inclusion to drive value through:
  • Increasing the scope of the existing supporter base.
  • Attracting and retaining talent within the teams you lead.
  • Establishing clear inclusion diversity and inclusion goals that are targeted to growth priorities.

The Person

The blend of experience we’d want to see in shortlisted candidates would be as follows –

• Experience of management and leadership responsibility at CEO or Senior Director level
• Experience of developing and implementing organisational strategies in changing external environments.
• A strong track record of leading a senior leadership team in setting and delivering a strategy.
• Evidence of effective working as a member of a team, with the ability to ensure full stakeholder engagement and the ability to secure the commitment of other key organisations, agencies and individuals to work together to achieve shared goals.
• Experience of setting, managing and controlling large budgets.
• Experience of motivating, developing and empowering teams to exceed objectives, whilst ensuring individuals across an organisation feel valued and are helped and supported to develop and fulfil their own personal aspirations and potential.
• Experience in leading engagement across diverse stakeholder groups.
• Excellent communication skills, able to connect and engage with a wide range of people 1-2-1, in small groups and with large audiences.
• Understanding of operating in a regulated, highly public and transparent environment.
• Experience of leading and successfully delivering significant fundraising or income generating strategies, involving high level relationship management experience (ideally including within the Charity sector).
• Passionate about continuous improvement in ways of working, always seeking to question, challenge and innovate, seeking to learn from others where best practice exists.
• Demonstrates a commitment to great governance, high ethical standards, honesty and integrity.
• A track record of promoting sand supporting diversity in teams that you have led.
• Degree level education or equivalent.

In Summary

This is a hugely rare opportunity to make a difference to an organisation at a pivotal stage of its development.

As a value based organisation it’s really important the successful candidate shares the Trust’s and Charity’s values.

This doesn’t necessarily mean somebody from an NHS, public sector or fundraising background. Instead what is most important is that we find somebody whose leadership practice can role model and promote the Trust values of ambition, bravery and compassion. These were developed by our staff and are an important part of how they deliver their services, whatever they may be. A key element of the successful candidates’ leadership approach will be to value, engage in, support and promote inclusion and diversity both within the team but more widely across all aspects of the business.

QUEEN MARY UNIVERISTY OF LONDON

DIRECTORATE FOR DEVELOPMENT AND ALUMNI ENGAGEMENT

Post title: Database Officer Post ref:  QMUL23895

About the Role

Queen Mary University of London’s Directorate of Development and Alumni Engagement (DDAE) manages data for over 220,000 contacts, including alumni, companies, Trusts and Foundations, and other stakeholders. The Database Officer will assist the Operations Manager in maintaining DDAE’s database, thankQ CRM, and facilitating access to it across the wider university. Familiarity with thankQ is not a requirement, but knowledge of a similar CRM in use within the Higher Education or Charity sectors, e.g. Raiser’s Edge or Salesforce, is essential.

About You

The candidate is required to have substantial experience using a CRM, ideally for the purposes of fundraising and alumni relations, experience manipulating and analysing significant volumes of data and presenting results and findings in a clear, concise format; outstanding IT skills including advanced knowledge of databases and MS Office programmes, including Access; good working knowledge of the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR), and their relevance to fundraising and alumni relations.

About the School/Department/Institute/Project

The Development Directorate was established in 2012 in order to significantly increase both philanthropic income and engagement with alumni and other supporters. This is an opportunity to join an expanding team and make a significant impact on both the staff and students of Queen Mary and those who benefit from their work.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is full time, permanent appointment, with an expected start date of 22 Feb 2021. The starting salary will be Grade 3, in the range of £27,034 - £34,220 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

The closing date for applications is 14 Feb 2021.

Interviews are expected to be held shortly thereafter.

This is a great opportunity to join our local delivery teams in our Central Region.  We are looking for an Operations Executives to manage a caseload of Young People into sustainable outcomes.  We are currently working from home which will feature for the foreseeable period.

Your responsibilities will include delivery of a range of sessions to local Young people helping them secure positive outcomes in Employment, Education or Enterprise. Working as part of a small team you will need to be flexible, adaptable and build great relationships with Young People, our delivery partners and volunteers. You will help to deliver our ambitious plans to provide the very best support to young people across the area whilst ensuring the Trust is known to local recruiters for referrals. Within your role you will have responsibility for a specific theme, either Enterprise, Education or employability.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review, and support our operations to ensure we deliver the very best for young people across the area.

We want to hear from applicants that have high motivation to succeed, can work to local contract requirements and KPIs and are a great team member.

 You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high.

The Trust has a behavioural framework which informs all our work with colleagues, young people and partners. Through the process, the successful candidate will demonstrate their ability to lead by example, communicate effectively, continually improve themselves and others and by working as one team deliver results for the benefit of young people.

For more information, please go to the job description. (This will open in a new window)

Please note: We will begin reviewing applications prior to the closing date so we advise you to submit something sooner rather than later. If you have already applied, you do not need to reapply. 

Divisional Resourcing Coordinator

Find your place with us and help change lives.

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

This is an exciting opportunity to work in a team that welcomes creative ideas based on sound judgement and experience and allows for growth and efficiency, supporting operational colleagues and hiring managers in creating an excellent candidate to employee journey.

As a Divisional Resourcing Coordinator you will be field based across 6 regions, responsible for coaching and guiding hiring managers in recruitment and selection activities. Working to KPIs, you will provide support and advice to operational colleagues involved in recruitment, ensuring consistency in processes to reflect best practice and Hft values.

Salary: £28,515 per annum plus car allowance

Hours: Full time, Contract - Fixed term - 6 months with the view to start ASAP

Location: South East: Kent North, Kent South, Sussex, Surrey, North & South Oxfordshire

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance.

To be successful you will need to have significant experience within a similar capacity, including providing professional advice and support to recruiting managers. Demonstrable experience of managing and delivering recruitment and selection campaigns to a positive outcome is essential, as are excellent IT skills with experience of MS Office and the ability to gather, analyse and interpret data and draft basic reports. Up to date knowledge of relevant employment law is required. You must also be able to travel across your division which may include overnight stays.

Closing date: Saturday 30th January 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience of the following: Resourcing Coordinator, Recruitment Coordinator, Recruitment Advisor, Recruitment Assistant, Recruitment Executive, Resourcing Advisor, Resourcing Assistant, Resourcing Executive, Recruiter, In House Recruiter, Internal Recruiter, Recruitment Consultant, Recon, HR Assistant, HR Advisor, Charity, Third Sector, NFP, etc.

Ref: 96405

Women’s Aid in Luton (WAIL) has been established for over 40 years.  We are the sole provider of refuge accommodation in Luton for women and children fleeing domestic violence and abuse and are the lead delivery partner for refuge and community based services to women with complex support needs.  As a member of Women’s Aid England, we are committed to enabling survivors to be able to lead safe and independent lives.

Our constantly changing environment presents us with both challenges and opportunities and we are looking for a leader who can embrace these to build a robust and resilient organisation, which is fit for the future.

The Chief Executive Officer is our most senior staff member, reporting to the Board of Trustees and leading the Organisation on all aspects of our strategy, finance, risk, commercial development and transformative service delivery.

This post would potentially suit someone who is looking to progress into their first CEO role; but who has established senior management skills, experience of strategic planning and of reporting to a non-executive Board.  If you can demonstrate experience of contributing to the development and achievement of organisational aims and objectives, this role could be for you. 

You should be able to demonstrate experience of contract management, within the context of service delivery and of budgetary management with a proven track record of securing funding through application and tendering processes.  In addition, you will have experience of leading change management and of being responsive to the needs of service-users and stakeholder through the transformation of services.  An understanding of the charity sector is desirable and you will be able to demonstrate a commitment to addressing violence against women and girls.  You will also have a proven track record of building and maintaining networks and working with partner agencies and other key stakeholders.

WAIL undertakes values-based recruitment and you will be required to demonstrate how your own values and behaviours are aligned with our values of; Commitment, Integrity, Leadership, Progress, Empowerment and Working Together.

Due to the sensitive nature if this role we will be considering female applicants only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1).  Applicants will be required to have a satisfactory enhanced disclosure through the Disclosure and Barring Service (DBS).

This is a great opportunity to join our local delivery teams in our Central Region.  We are looking for an Operations Executives to manage a caseload of Young People into sustainable outcomes.  We are currently working from home which will feature for the foreseeable period.

Your responsibilities will include delivery of a range of sessions to local Young people helping them secure positive outcomes in Employment, Education or Enterprise. Working as part of a small team you will need to be flexible, adaptable and build great relationships with Young People, our delivery partners and volunteers. You will help to deliver our ambitious plans to provide the very best support to young people across the area whilst ensuring the Trust is known to local recruiters for referrals. Within your role you will have responsibility for a specific theme, either Enterprise, Education or employability.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review, and support our operations to ensure we deliver the very best for young people across the area. 

We want to hear from applicants that have high motivation to succeed, can work to local contract requirements and KPIs and are a great team member.

 You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high.

The Trust has a behavioural framework which informs all our work with colleagues, young people and partners. Through the process, the successful candidate will demonstrate their ability to lead by example, communicate effectively, continually improve themselves and others and by working as one team deliver results for the benefit of young people.

Please note: We will begin reviewing applications prior to the closing date so we advise you to submit something sooner rather than later. If you have already applied, you do not need to reapply. 

CRM Support Executive

We have an opportunity to join our Customer Relationship Management system (CRM) team as a CRM Support Executive. This is an exciting time to join the team as we implement a new CRM system. You will play a critical part in ensuring that our current system continues to meet both our customer and user needs, while preparing for the transition to the new system. You will gain valuable and transferable experience in the workings of a CRM system.

In this role you will be responsible for maintaining the existing CRM system and managing the day-to-day contacts into the team from the rest of HM Land Registry, covering a wide range of issues concerning the CRM system. You will work alongside CRM Team colleagues to ensure the current system continues to work effectively and data quality is maintained so that there is a smooth transition to the new system. You will be responsible for supporting the team manager and functional leads during the implementation of the new system

CRM Support Executive Requirements:

- To be successful in this role you will have experience of providing first line response and resolving queries using your own judgement and knowing when to escalate when needed.
- You can collaborate with stakeholders to establish user requirements and appropriate solutions. You are competent in analysing information and noticing themes to prevent future problems and determine suitable solutions.
- You have a knowledge of or interest in handling/ improving data in systems and have experience of building and delivering reports.
- You are experienced in providing excellent customer service and can work as part of a team to support team objectives.
- You can manage multiple tasks through effective time management, including the ability to organise, prioritise and re-prioritise workloads.
- Confident experienced user of a range of I.T. tools relevant to the job such as Microsoft Office, particularly Excel.

About HM Land Registry:

HM Land Registry (HMLR) plays a vitally important role in the property market, underpinning property ownership worth over £4 trillion across England and Wales including over £1 trillion of mortgages. HMLR have been safeguarding our land and homes for the last 150 years and they play a critical role in supporting the government’s housing and infrastructure objectives. This uniqueness is part of what makes HMLR so special.

The other part is their people.

Salary: £27,130 (Croydon £30,604)

Contract type: Temporary. Fixed Term 12 months

Working pattern: Full-time, Job share, Part-time

Location: Birkenhead, North West, CH41 6DU : Croydon, London, CR0 2AQ : Coventry, West Midlands, CV1 3BH : Durham, North East, DH1 5TR : Weymouth, South West, DT4 9TT : Gloucester, South West, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands, LE3 5DR : Nottingham, East Midlands, NG1 7AU : Peterborough, Eastern, PE1 1QF : Plymouth, South West, PL6 5WS : Preston, North West, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands, TF3 4LR

Closing date: Apply before 11:55 pm on Monday 25th January 2021

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

You may have experience of the following: CRM Executive, CRM Support, 1st Line Support, Software Support,
Application Support, Civil Service, Public Sector, Central Government, Support Analyst, etc.

Ref: 96325

We are looking for a brilliant Operations Executive to join the Health & Social Care Team to work as part of our Wellbeing and Impact Hub. They will be responsible for the central region but also coordinate with the national Health & Social Care Team.

We don’t just want to get our young people through the front door of their new employer, we want to support them to start a good career and to feel well at work, with this being just one vital part in The Prince’s Trust ambition to support 10,000 young people into jobs in health and social care over the next 3 years.

We need someone who will be dedicated to contacting people who have been on our health & social care programmes to check-in on how they are doing, offer extra support and connect them up to a range of benefits available to people in health jobs. You could help be the difference between someone leaving a new job in the first few weeks and someone sustaining a job that kickstarts their career.

You will be able to work both independently and as part of a team and use your initiative to find creative solutions to problems. This role is perfect for you if you have experience of delivering programmes with young people, with the ability to work to a project plan whilst responding to changing demands.  

Alongside supporting young people, this role will work with a smaller team to collect and generate insight from data and feedback. This is an exciting role with ample opportunity to continually improve our offer to young people. A curious, enthusiastic and pro-active person would fit right in. If you have a passion for data and reporting it will be a bonus!

Our values are at the heart of everything we do and would expect that you live these behaviours when you interact with colleagues, our partners, young people & the public.