Data jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of the Role
The HR Officer provides comprehensive HR support across the organisation, ensuring best practice and compliance with employment legislation. This role covers the full employee lifecycle, HR administration & HR system admin, policy implementation, and coordinating employee engagement initiatives, while contributing to long-term HR projects and organisational change.
Key Responsibilities
Employee Lifecycle Management
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Act as the first point of contact for employee queries and concerns.
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Coordinate recruitment processes, including building job packs, setting up roles on BrightHR, advertising vacancies, and supporting shortlisting.
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Schedule and coordinate interviews.
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Prepare employment contracts and issue HR letters (e.g., annual pay reviews, leave requests).
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Manage pre-employment checks and ensure new employees receive starter information.
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Plan and oversee induction for all new staff.
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Support probation reviews and oversee the bi-annual appraisal processes.
HR Administration
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Maintain accurate employee records in BrightHR and BrightSafe.
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Complete regular HR admin activities and manage queries from staff and managers.
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Track and report monthly staff absence data.
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Inform the payroll bureau of monthly changes affecting pay (salary/hour changes, joiner/leaver, bank account changes, maternity, sickness, etc.) and liaise with Finance to verify payroll.
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Ensure Data Protection procedures are followed for all HR records.
Policy & Compliance
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Support the implementation and periodic review of HR policies and procedures.
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Maintaining the policy register.
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Conduct regular audits to ensure compliance with employment legislation.
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Provide advice and guidance to managers and staff on HR policies and legal obligations.
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Ensuring DBS checks are carried out for colleagues having access to children’s data and visiting schools
Employee Engagement & Wellbeing
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Help coordinate the wellbeing committee.
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Promote staff benefits, including eye care vouchers, pension schemes, and electric car salary sacrifice.
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Manage the staff training programme in BrightHR and BrightSafe, ensuring completion of mandatory training and promoting non-mandatory development opportunities.
Projects & Organisational Development
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Lead and support HR projects to improve processes and systems.
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Assist with organisational change initiatives and contribute to HR strategy development.
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Support long-term projects such as benefits review and pension provider transition.
Offboarding
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Handle the leaver process, ensuring smooth offboarding and accurate record updates.
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Ensuring the exit interview is carried out, share with the line managers and ELT
Supporting ELT (approximately 5 hours per week)
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Coordinating multi-calendar meetings
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Analysis and research to support initiatives
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Coordinating projects
Skills & Experience
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CIPD Level 5 (preferred)
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Strong knowledge of HR best practices and employment legislation.
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Excellent organisational and communication skills.
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Ability to manage multiple priorities and work collaboratively with managers and staff.
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Knowledge and skills in managing an HR system.
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Experience in HR administration and employee relations.
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Ability to handle confidential information with discretion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
- Do you love working collaboratively in a busy vibrant environment?
- Could you contribute to the development of current and new activity to benefit older people?
Manage our Community Support Team at Age UK Sutton
The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework.
The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.
The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported.
We are looking for a supportive and engaged Manager who:
- Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
- Can work on their own initiative, monitoring and meeting targets and problem solving
- Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
- Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations
Training and development opportunities are available to all staff.
Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.
Our Mission is to make Sutton a more Age Friendly place.
The client requests no contact from agencies or media sales.
Development Manager
Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development & Communications
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Head of Development & Communications
Salary: £33,410 – £36,678
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention work disrupts the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
The Development Manager sits within our Development & Communications Team and plays a critical role in securing the funding and partnerships that fuel our global prevention efforts. This role is responsible for managing and preparing high-quality funding applications, nurturing donor and partner relationships, and leading on individual giving initiatives that grow our supporter base and strengthen long-term sustainability.
This is a dynamic and strategic role suited to someone who is a strong writer, comfortable working with data and impact insights, and driven to connect STOP THE TRAFFIK’s mission with funders who share our vision. You will help build a strong pipeline of philanthropic, trust, foundation, and corporate support, ensuring the organisation continues to innovate and scale its prevention programmes worldwide.
This role will be responsible for:
Funding Development & Applications
• Prepare and submit compelling, high-quality funding proposals to trusts and foundations.
• Develop supplementary materials for applications, including budgets, MEL frameworks, timelines, and theories of change.
• Research and identify new funding opportunities to maintain a strong pipeline.
• Manage funding calendars, ensuring deadlines, reporting, and grant obligations are met.
Relationship Management
• Build and maintain strong relationships with existing funders, partners, and individual donors, ensuring excellent stewardship.
• Support the Head of Development & Communications in cultivating philanthropic prospects and corporate partnerships.
• Represent STOP THE TRAFFIK in meetings and presentations with funders and external stakeholders.
Campaigns & Individual Giving
• Lead individual giving activities.
• Collaborate with the Development & Communications Team to design creative fundraising campaigns that grow income across diverse supporter groups including universities, schools, and community initiatives.
Storytelling & Impact
• Translate data, insights, and project outcomes into persuasive narratives for funders and partners.
• Work closely with programme teams to gather impact information and incorporate it into applications and pitches.
The ideal candidate will have:
• Experience in fundraising or partnership development within the charity or social impact sector.
• A strong track record of writing successful funding proposals and trust/foundation applications.
• Excellent written communication skills, with the ability to craft persuasive, evidence-based narratives.
• Experience researching prospects and managing a varied funding pipeline.
• Confidence presenting to funders and external audiences.
• Strong relationship-building skills with individuals and organisations.
• The ability to work with data and monitoring insights to strengthen reporting and funding cases.
• Excellent organisation and multitasking skills in a fast-paced environment.
• A commitment to equality, diversity, safeguarding, and STOP THE TRAFFIK’s core values.
Benefits:
• A friendly, supportive team.
• Opportunity to engage with global partners and influential funders.
• Autonomy to shape fundraising approaches and contribute innovative ideas.
• Healthcare cash benefit scheme (with the option to include partner/children).
• Corporate eye-care scheme.
• Life insurance.
• Non-contributory Group Personal Pension Scheme with 7% employer contribution.
• 27 days annual leave plus 8 bank holidays (rising to 33 days with service).
• Cycle to Work scheme.
• Season Ticket Loan.
• Ability to swap two bank holidays to suit personal needs.
• Flexible working policy that supports staff wellbeing.
• Access to internal and external training opportunities.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both in pdf format) that evidences your ability to be successful in this role.
Email your application via the Oasis Charity Jobs Website. Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 4th January 2026.
Registered Charity No. 1127321
We cannot sponsor applicants at this time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hunger Project UK Marketing & Relationships Manager
Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!
Role: Marketing & Relationships Manager
Reports to: CEO
Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)
Contract type:Permanent
Hours: 35 hours per week
Location:The role is remote at present with occasional travel to London
About The Hunger Project
The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.
We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.
In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.
Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.
The role
This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.
This role is for you if you are…
- Passionate about social justice and motivated to make a positive impact on the world.
- Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
- A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
- An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
- Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
- Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
- Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
- A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
- Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.
Key responsibilities
Marketing and Communications
- Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
- Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
- Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
- Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
- Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
- Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
- Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.
Fundraising
- Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
- Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.
Unleashed Women – Community & Investor Stewardship
- Act as the primary staff relationship lead for the Unleashed Women community.
- Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
- Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
- Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
- Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
- Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
- Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.
Data Management and Reporting
- Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
- Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
- Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.
Operations
- Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
- Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.
Line Management
- Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.
Preferred requirements
Experience
- At least eight years’ experience in marketing, communications, or a related field.
- Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
- Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
- Experience managing digital platforms, including social media, email marketing, and websites.
- Experience managing and developing team members, including supporting volunteers and junior staff.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
- Strong relationship-building and stakeholder engagement skills.
- Highly organised, with excellent planning and project management abilities.
- Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
- Skilled in interpreting data and insights to evaluate and improve marketing performance.
Personal Qualities and Attributes
- Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
- Collaborative and supportive, fostering strong teamwork and shared purpose.
- Creative and adaptable, comfortable working in a fast-paced and changing environment.
- An effective and empathetic team leader who inspires and empowers others.
Other Requirements
- Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
- Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
- Understanding of the collaborative, hands-on nature of working within a small charity.
- Passion for using marketing and communications to create positive social impact.
The client requests no contact from agencies or media sales.
We’re seeking a community-builder to grow our water-testing and river stewardship community across the River Wey catchment and beyond and lead communications for the region and the wider Water Rangers community.
This hosted role at Zero Carbon Guildford (ZCG) supports the River Wey catchment community co-created by Water Rangers, River Wey Trust, and ZCG.
Project overview and objectives
Since 2021, Water Rangers, River Wey Trust and ZERO Carbon Guildford have built a thriving community-led programme across the River Wey catchment. We’re now looking for a special person to better support our volunteer-run river stewardship, to deepen community engagement and coordinate actions that support healthier rivers and their ecosystems.
About the role
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Contract: 12-month fixed term, potential to extend
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Hours: 4–5 days/week (0.8–1.0 FTE); includes planned evening/weekend work for events/training. Willing to consider 3 days/week for the right candidate.
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Salary: £31,553 FTE (can be pro-rated)
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Location: ZERO, Riverside Business Centre, Walnut Tree Close, Guildford, GU1 4UG (some WFH possible). Travel across the entire River Wey catchment (e.g. Guildford, Liphook, Godalming, Alton, Woking and Weybridge).
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Reporting: Employed by Zero Carbon Guildford, Supervised by Water Rangers with support from River Wey Trust
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Start date: As soon as possible
Role purpose and responsibilities
This is a new role, created with the aim of strengthening and growing the successful river stewardship and water testing in the River Wey catchment.
Responsibilities:
Lead community building & volunteer enablement
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Recruit, onboard and train volunteers; supervise interns and support educators/community leaders.
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Deliver and support the delivery of volunteer-run education sessions, Community Lab activities, community pop-ups, and monthly monitoring.
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Create resources, project work plans and training assets; run training workshops; shadow/coach volunteers; manage rotas and recognition.
Lead communications
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Plan and deliver communications for river stewardship activities, water monitoring tools, and community events across social, web, newsletters, and press.
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Write compelling copy and create on-brand graphics, videos, posters, and slide decks.
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Tell impactful stories from the Wey and share across River Wey Trust, Water Rangers and ZCG channels.
Partnerships & recognition
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Act as a key contact across the Wey Landscape Partnership and align activities with shared priorities.
Build relationships with local businesses and organisations; develop outreach decks and simple sponsorship materials. -
Provide stewardship and basic impact reporting to sponsors.
Fundraising & reporting
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Support and lead fundraising efforts (grants, sponsorship, donor engagement).
Develop and improve sponsorship packages (Adopt-a-Testing-Site, kit/event sponsorship, employer volunteering). -
Track metrics (volunteers trained, sessions delivered, audiences reached, data logged, funds raised) and produce partner/funder updates.
Person Specification
We’re looking for someone with a combination of strengths in communications and community building and a willingness to learn. You should be self-motivated, organised, people-centred, and partnership-minded. Having a passion for the environmental and rivers is integral, but you don't need to be a water/river expert. You’ll need access to a vehicle for those events that can’t be reached on public transport (mileage will be reimbursed).
Essential skills & experience
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Communications: ability to write compelling copy and produce simple, on-brand visual materials.
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Community building: experience enabling volunteers, educators, or community groups.
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Training/facilitation: confident delivering workshops, onboarding sessions, or group activities.
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Programme coordination: experience delivering community, charity, education, or engagement projects.
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Organisational skills: able to plan, prioritise and manage multiple strands of work independently.
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Relationship building: comfortawble working with partners, local groups, or businesses.
Desirable skills & experience
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Previous experience in the charity sector.
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Fundraising or sponsorship experience (grant writing, donor engagement, or reporting).
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Experience managing budgets, project resources, and impact reporting.
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Experience in community science, citizen science, water science, biodiversity or environmental engagement.
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Digital/content skills: Canva/Adobe, Google Workspace, WordPress, Mailchimp, basic video editing.
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Experience running social media campaigns.
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Understanding of safeguarding/DBS considerations.
What success looks like (first 6–12 months)
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Growing reach and local visibility with strong, place-based stories.
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Monthly monitoring and regular schools/community engagements where volunteers can take help take the lead.
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£10k secured via grants and/or sponsorship (e.g. testing sites sponsored or grant secured, with support of supporting organisation mentorship).
Benefits
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Travel expenses for work beyond your normal place of work.
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Expenses for work-related communications.
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Pension contribution.
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Annual leave: 25 days plus bank holidays (pro rata for part-time employees).
Inclusive Recruitment Statement
At Zero Carbon Guildford we believe diversity makes us stronger. We’re passionate about creating an inclusive workplace where everyone can thrive and be their authentic self. We welcome applications from candidates of all backgrounds, experiences, and identities, including (but not limited to) race, ethnicity, gender, age, disability, sexual orientation, religion, and socioeconomic status.
Research shows that some candidates may self-select out of applying if they don’t meet 100% of the listed criteria. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we still encourage you to apply—you may be the right person for the job.
Privacy
We respect your privacy and are committed to protecting your personal data. Any information you provide during the recruitment process will be handled securely, used only for recruitment purposes, and never shared without your consent. For full details, please see our Privacy Policy.
How to apply
Please include a cover letter with your CV.
Interviews: week commencing 12th January 2026 (evening/weekend slots may be offered).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
CAAT is recruiting a Supporter Development Manager. Working closely with our Campaigns team and Operations Manager, you will be responsible for the recruitment, retention, and engagement of supporters, and fundraising from these individuals.
A skilled communicator and natural relationship builder, you will have experience of developing supporter journeys which integrate campaigning, fundraising and engagement; ensuring that supporter data is held responsibly and used appropriately; and maximising income through regular giving, appeals and digital channels.
This is a permanent, four-day per week post, with a flexible location (based in our London office, or working from home, or from a shared workspace) with a salary of £40,060 (£50,075 pro rata), with a London weighting of £5,775 if applicable, plus 8% into a pension that doesn't invest in the arms trade.
Please note that a Cost of Living Increase will be applied from 1 January 2026, but has not been agreed at the time of posting.
Reflecting the communities we serve
CAAT is working towards a more equitable society and we encourage all applicants to complete an equal opportunities monitoring form. CAAT values diversity and we welcome applications from under-represented groups, in particular People of Colour.
How to Apply
To find out more about the role please download an application pack. This includes:
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Job description
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Personal Specification
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Information about CAAT
Please complete your application using the Charity Job application process no later than 9am on Monday 12 January 2026.
For any enquiries or an alternative method of applying, please feel free to contact us.
Interviews will be held on Tuesday 27 and/or Thursday 29 January 2026. If you have not been invited to interview by 1pm on Friday 23 January, please assume that your application has been unsuccessful.
Further information
You may find pages on our website of interest. If you have any queries regarding this post or any of the information we have given please phone us. Our contact details can be found in the footer of the website.
Thank you for your interest.
To find out more about the role please download an application pack.
Please complete your application using the online Charity Job application process, and ensure this includes a CV and responses to the screening questions.
All applications must be received no later than 9am on Monday 12 January 2026 and will not be reviewed until after the closing date (so please wait until after this time to be contacted).
We're working for a just, peaceful and sustainable world built on foundations of equity and solidarity.

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The client requests no contact from agencies or media sales.
Operations Support Administrator x 2 posts
22.5 hours per week
- Role 1 - Monday, Tuesday, Wednesday
- Role 2 - Wednesday, Thursday, Friday
£17,021.93 per annum plus great benefits including 8% non-contributory pension and enhanced paid family leave.
Location – Remote /Centre based/Hybrid
At Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives.
It is important we effectively utilise our capacity and our resources so that we can deliver more services to those who require our support and this role is key to us achieving that.
Working as part of a small team, reporting into the Operations Support Manager, you will maintain a close eye on our occupancy, ensuring effective management of our capacity, managing all bookings and cancellations for in-person and virtual appointments. Ensuring smooth co-ordination of placements, maintaining real time visibility of capacity and supporting efficient workflows that enable timely access to care are key aspects of this role.
Building close relationships with our internal teams to ensure capacity is maximised, ensuring data is accurate and available in real time enabling trends to be identified and to inform decision making are important activities of this role.
To be successful in this role you will have:
- administrative experience working within a health, social care or similar setting,
- experience using booking or scheduling systems, and whilst experience with electronic bed management systems is desirable, it is not essential,
- experience maintaining accurate and confidential records, ensuring compliance with data protection,
- experience in data entry, with a willingness to learn data analysis techniques,
- exposure to Customer Relationship Management or Case Management Systems,
- strong organisational skills, with the ability to manage multiple tasks and priorities,
- excellent communications skills, both verbal and written with a professional and compassionate approach,
- proficient in using Microsoft Office Suite and CRM / Case Management systems.
The post is subject to a disclosure check with the Disclosure and Barring Service.
We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.
How to apply
Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil the criteria for this role. Please state clearly in your covering letter which role you are applying for.
More information about us and the role can be found on our website.
The closing date for applications to be received is 9am on 19 January 2026.
First round interviews will take place via MS Teams, week commencing 26 January 2026.
We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Are you passionate about delivering high-quality administrative support in a global context? The ITF is looking for a proactive and detail-oriented Maritime Administrator to join our team.
About the role
As Maritime Administrator you will play a key part in supporting the operational delivery of international conferences and governance meetings in line with the organisational constitution and contributing to the success of the maritime sections organisational work programme.
You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, meetings and conferences.
Key Duties and Responsibilities
- Organising international meetings and conferences: creating registration platforms for meetings; venue sourcing; budgeting & forecasting; delegate management; managing rooming allocations, catering and audio-video (AV) requirements; arranging interpreters when required; booking international travel and supporting visa processes.
- Documentation: assisting with the drafting and proofreading of documents for maritime meetings and conferences in line with the appropriate templates and procedures; minute taking and report writing at committee level; liaising with the in-house translation coordinators to ensure documents are submitted on time and dealing with related queries; creating document packs for maritime meetings and conferences.
- Administration: drafting, proofreading and formatting internal and external communications in line with ITF templates and standards; processing supplier invoices; other general administrative duties as required.
- Membership: maintaining accurate records and updating ITF databases and other tools, including CRM, to ensure governance committee membership and contact records are up-to date.
About you
We are looking for a highly organised individual to support the delivery of the maritime sections organisational work programme. With responsibility for organising meetings and conferences and providing administrative support, you will need the following to be successful in this role:
- Strong administrative background with excellent organisation, planning, and prioritisation under pressure.
- Able to manage multiple tasks and projects simultaneously.
- Clear, accurate written and verbal communication with attention to detail.
- Confident working with diverse stakeholders and in multilingual environments (other languages an asset).
- Solid numerical skills, including budgeting and expense reporting.
- Experience with international travel arrangements.
- Works independently and effectively as a liaison for global partners.
- Calm, adaptable problem-solver focused on improving processes.
- Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent, and Concur.
- Experienced with CRM systems and data handling.
- Willing to travel internationally.
- Committed to social justice, trade union values, or mission-driven work.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Join Spectra in making a real difference. We’re seeking a passionate and proactive Outreach Coordinator for the Sex Worker Support Service (SWSS) to coordinate outreach activities, line manage a dedicated team of outreach staff, and strengthen partnerships that support sex workers across London. This role is central to delivering holistic health and wellbeing support, championing lived experience, and driving service innovation in a dynamic, inclusive environment.
Key Responsibilities:
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Coordinate and deliver outreach activities within the Sex Worker Support Service (SWSS), ensuring services meet community needs and support ongoing development.
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Oversee health and wellbeing programs, enabling access to appropriate support and resources for service users.
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Manage and support the outreach team, including line management, recruitment, training, scheduling, and performance monitoring.
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Build and maintain partnerships with local providers and agencies to strengthen referral pathways, share information, and promote training opportunities.
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Ensure effective monitoring and reporting, including data collection, case audits, and contributing to high-quality evaluation and service improvement.
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Represent Spectra and liaise with stakeholders, centering lived experience in service design and delivery while safeguarding and promoting community engagement.
Skills and Qualities:
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Leadership & Collaboration: Ability to manage and support a diverse team, build strong stakeholder relationships, and lead projects with a proactive, solution-focused approach.
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Knowledge & Values: Strong understanding of safeguarding, diversity, and LGBTQ+ issues, with a non-judgemental attitude and commitment to equity and inclusion.
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Communication & Organisation: Excellent project management, time management, and communication skills, with the ability to analyse data, write reports, and engage communities effectively.
Location: This role will be hybrid with a requirement to be based at Spectra’s office in Vauxhall at least twice a month.
Please complete and return the application form from our website, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications.
The deadline for applications is 5pm on 8th January.
Interviews will be held from 15th to 22nd January 2026 at Spectra’s office in Vauxhall.
The client requests no contact from agencies or media sales.
Overview
The Campaigns and Alumni Relations Office (CAR) at the University of Sheffield is dedicated to inspiring alumni (former students) and supporters to make philanthropic gifts, as well as giving their time and expertise. A donation to the University of Sheffield can change lives, from supporting students in financial need to furthering world-leading research.
As part of the Individual Giving team in CAR, this role encourages people to make gifts of up to £10,000 using a data-driven approach and a range of communication and fundraising channels. The Fundraising Officer will also coordinate our community fundraising and in-memory programme to typically raise over £150,000 per year, as well as project managing direct mail, digital appeals and stewardship communications.
Acting as an advocate for philanthropy, you’ll support and motivate volunteer fundraisers and play a significant role in delivering the University’s flagship fundraising event, the Big Walk. You’ll also support the team to deliver fundraising and donor impact communications using a range of channels (email, print, web and video). On an ad-hoc basis you’ll manage our team of scholarship ambassadors to help engage donors, this may include coordinating small telephone fundraising sessions.
This role would suit someone who excels at managing relationships and is confident interacting with donors and fundraisers on a daily basis. The successful candidate will also be a skilled project manager and communicator, able to juggle multiple tasks and think creatively to overcome problems.
Main duties and responsibilities
● Plan and deliver key fundraising projects using a range of channels (email, direct mail, events) to make direct asks for support through gifts and community fundraising.
● Ensure that all supporters have an exceptional experience and coordinate activities that demonstrate the impact of philanthropy in a meaningful and personal way to retain all donors.
● Support the wider team with elements of larger, multi-channel appeals. This will include building relationships with beneficiaries, suppliers, copywriting, using our mass email platform and manipulating data to personalise appeals.
● Deliver community fundraising activities primarily the Big Walk, supported by the Individual Giving Manager and the Communications & Events team.
● Manage relationships with long-standing community fundraisers, as well as supporting ad-hoc fundraisers to maximise donations, showcase the University’s work and raise awareness of philanthropy. Proactively identify opportunities to build the supporter community and increase participation in fundraising.
● Manage relationships with corporate partners capable of sponsoring or participating in our fundraising activities, such as the Big Walk.
● Work with the team of scholarship ambassadors (students who have benefitted from donations) to gather and create content that tells their stories and demonstrates impact to donors.
● Oversee the day-to-day operations of ad-hoc telephone fundraising sessions. Including training and motivating the students, enabling them to make direct asks.
● Coordinate the fundraising team’s shared inbox and phone line, including delegating to other members of the team. Act as a key point of contact for donor and fundraiser enquiries, ensuring each supporter receives the highest level of customer service and
● Ensure that accurate records are maintained on the CRM database, Raiser's Edge and use JustGiving to optimise fundraising. Work with large datasets to personalise appeals and communication approaches, working to a data processing brief.
● Ensure fundraising activity fulfils its regulatory and statutory obligations (GDPR and Fundraising Regulator Code of Conduct) and its obligations for the health and safety of fundraisers and event participants.
● Carry out other duties, commensurate with the grade and remit of the post.
*This role will involve some flexible working for telephone appeals and events, outside of core hours - time off in lieu will be granted.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Essential criteria
● Experience in fundraising, volunteer management, marketing or a relationship focused role (assessed at application / interview)
● Experience building and managing supporter or customer relationships with integrity and sensitivity (assessed at application / interview)
● Experience delivering communications or marketing projects to different audiences across a range of channels including print and email (assessed at application / interview / selection task)
● Excellent written and verbal communication skills, with the ability to make direct asks for support through written communications (assessed at application / interview / selection task)
● Experience of working collaboratively and flexibly, as part of a team, and with colleagues from across teams and the wider organisation (assessed at application / interview)
● Ability to deliver an outstanding supporter experience whilst acting as a passionate ambassador for the University (assessed at application / interview)
● Ability to manage and progress multiple projects across a busy and varied workload, including producing and working to clear briefs, project plans and deadlines (assessed at application / interview)
● Understanding of the principles of fundraising and a genuine belief in the transformative power of philanthropy in Higher Education (assessed at application / interview)
● A creative approach to problem solving with the ability to react and work flexibly in a fast-paced and dynamic environment (assessed at application / interview)
Desirable criteria
● Ability to manage and motivate individuals, volunteers and/or a team to achieve targets (assessed at application / interview)
● Experience of Raiser’s Edge database or equivalent CRM database and a high level of attention to detail when it comes to working with data (assessed at application / interview)
Further Information
Grade: 6
Salary: £32,080 - £36,636 per annum
Work arrangement: Full-time - flexible arrangements considered
Duration: 12-month contract, starting January or February 2026
Line manager: Head of Individual Giving
The client requests no contact from agencies or media sales.
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
In this role, you’ll lead major clinical research programmes, including a strategic clinical trial funding scheme, build strong partnerships across the research community, and oversee the UK Blood Cancer Research Network. You’ll help shape funding opportunities, ensure robust programme governance, and champion meaningful involvement of people affected by blood cancer to drive impactful, patient-centred research.
We’re looking for someone with experience delivering research funding programmes, strong knowledge of UK clinical research, and excellent communication and relationship-building skills. You’ll be confident managing multiple projects, using data and technology, and working with diverse stakeholders. A relevant science background and ability to improve systems and processes will help you thrive.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Please note, we may close this ad early at our discretion.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Research and Impact Manager
Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence).
Salary: £38,584 - £40,000 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: Sunday 11th January 2026, 11:59pm.
*Please note, both a CV and a cover letter must be submitted for applications to be considered.
Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.
Screening calls: w/c 26th Jan
Interviews: w/c 2nd Feb
Start Date: ASAP
About: The Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.
The Opportunity
This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.
We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through.
You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.
Responsibilities
Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;
Research:
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Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.
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Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners.
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Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.
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Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.
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Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.
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Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand
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Offering training and support to the Warm Welcome team related to research.
Impact Assessment:
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Supporting the continuous development of our Impact framework.
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Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.
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Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs.
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Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.
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Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment
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Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team
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Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting
Teamworking:
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Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows
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Other responsibilities commensurate with the post.
Person specification
We are looking for candidates with the following skills and experience:
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Strong track record of carrying out a range of relevant research projects, especially those involving community groups
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Experience of collaborating with others on research and evaluation projects
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Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment
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Strong analytical skills with a proven track record in qualitative and quantitative
methods
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Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports
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Experience in training and developing people’s skills in research and impact assessment
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Experience of contributing to and developing an impact framework
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Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality
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Knowledge of ethical research practices, safeguarding and power dynamics in the research process
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Experience in using a CRM system
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Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence
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Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools
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Able to relate well to a range of stakeholders from a variety of backgrounds
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Highly organised and details-focussed
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Confident to take the initiative and solve problems pro-actively
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Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities
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Willing to work flexibly, which may occasionally require working out of normal working hours
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Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)
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Have the right to work in the UK
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
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Committed to the power of relationships to facilitate social change
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Collaborative, inclusive, ambitious, aligning with our core values
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Self-starters with high levels of commitment, energy and motivation
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Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
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Calm under pressure, and can adapt quickly in a fast-paced environment
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Willing to pitch in to help other team members if needed
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Organised with effective time management skills.
Working arrangements
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Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.
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This role is remote, full-time, with flexible working arrangements
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All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
Supporting your application
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If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us
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We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can.
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Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.
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For more information, visit our website or find us on X at @goodfaith
To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 11th January 2026. Please use ‘Application for Research and Impact Manager role’ in the email subject line.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Educator (Term Time position 40 weeks)
Hours: 37 hours per week
Contract: Fixed term – 12 months contract
Salary: £28000 - £28800 Per annum Pro rata
Location: Hatfield/hybrid , with Hertfordshire County Travel
Driving license required and use of own vehicle.
Are you passionate about making a difference in young people’s lives? Join hyh and help us empower the next generation with the knowledge and skills to thrive.
We’re looking for an enthusiastic Educator to deliver dynamic lessons, assemblies, and workshops to young people across Hertfordshire. You’ll cover vital topics such as homelessness, leaving home, independent living, healthy relationships, conflict resolution, and anger management.
What you’ll do:
- Deliver engaging education sessions in schools, colleges and youth groups.
- Build strong relationships with education providers and professionals across Hertfordshire.
- Contribute to the development of impactful resources and monitoring tools.
- Handle essential admin and outcome reporting tasks.
- Collaborate with volunteers and support their involvement.
- Participate in regular supervision and team meetings.
What we’re looking for:
- A confident communicator with experience working with young people.
- Ability to create inclusive, interactive and inspiring learning environments.
- Strong organisational skills and attention to detail.
- Passion for tackling youth homelessness and promoting positive change.
Why join us?
- Make a real difference in your community.
- Be part of a supportive, values-driven team.
- Opportunities for professional development and growth.
Ready to inspire and empower young people?
Apply now and help us shape brighter futures.
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.
Closing Date 30th December 2025
Interview Date 8th January 2026
Personal Interview Date 12th January 2026
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE SUNDAY TIMES BEST PLACES TO WORK 2025
As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as an Assistant Community Services Manager.
MAIN PURPOSE OF JOB:
To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie Owner needs). To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.
Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly Owners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both Owner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.
MAIN DUTIES AND RESPONSIBILITIES:
i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help Owners with their pets.
ii. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case to record volunteers assigned and the service provided.
iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation.
iv. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.
v. To ensure the appropriate delivery and quality of service provided to Owners when you are handling a request for:-
a) Dog Walking
Task a minimum of two volunteers per case to assist with dog walking. Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.
b) Home Checks
When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check. Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).
c) Short Term Fostering (stf)
To initially gather as much information about the pet(s) as you can and how soon a foster is required. Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well. Keep in touch weekly.
If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the Owner to ensure all is well. If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.
If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.
d) Long Term Fostering (ltf)
Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home. Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.
e) Pet Care
When required, task a volunteer to visit a Owner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.
f) Talks
To task a volunteer to give a talk, attend an event, or represent The Trust but always take advice from your line manager with regard to appropriate volunteers for these tasks.
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute to the team by helping to update volunteer and Owner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all Owners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”

The client requests no contact from agencies or media sales.
Job summary
Job title - Fundraising and Membership Officer
Responsible to - Fundraising Operations Manager
Salary - £24,645 - £26,275 FTE per annum (pro rata)
(£19,716 - £21,020 actual) Exact salary dependent on experience
Hours of work - Part time - 28 hours per week (0.8 FTE). We consider part-time/job-share and flexible working requests
Annual leave - 30 days + 8 bank holidays per year pro rata
Location - This role is hybrid - split between home working and our Bristol office. You will be required to work a minimum of 50% of your hours from the office each week.
Job purpose
This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.
Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.
You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.
Key duties
Membership
- Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
- Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
- Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
- Maintenance and creation of the mailing lists for our membership magazine, InterAction. Assist with the distribution of the magazine across all channels (post, email, audio).
Individual Giving & Trading
- Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
- Assisting with the administration of our Winter and Spring raffles and Lottery programme.
- Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
- Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
- Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required. You will be required to work at least 50% of your hours from the office.
- Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.
Other duties
- To attend and contribute constructively to team meetings and other meetings as required
- To positively promote the work and activities of Action for ME at all times
- To contribute to the team’s overall strategy delivery, annual planning and budgeting.
- To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
- Act as an advocate for the Charity and its work.
Person Specification
Experience and knowledge
- Demonstrable experience in building relationships with customers or stewarding supporters and donors.
- Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
- Experience of using a CRM database, preferably Raiser’s Edge
- Minimum 2 years previous fundraising experience (desirable)
Skills and Behaviours
- A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
- Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
- Excellent written communication skills including creating reports to measure progress.
- Ability to use own initiative, solve problems, work independently and to work well in a team.
- An understanding of data protection including UKGDPR
- Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
- An understanding of ME and the impact on people affected by it (desirable).
Attitudes and values
- Enthusiasm
- Integrity
- Resilient
Key competencies
- Effective communicator
- Results driven
- Attention to detail
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.



