Data management jobs

We are sector leading with our heritage, connections, and relationships. Our friends are superbly connected and ready to use their networks to help us. With a talented, hard-working team, we deliver amazing, creative and innovative fundraising events that have a huge capacity to inspire people.

We are looking for a strategic and relationship-driven Senior Philanthropy Manager (Events) to join our growing Philanthropy team. This role is pivotal in cultivating and deepening relationships with War Child’s philanthropic supporters, through the power of our high-value events.

Working in a fast-paced environment, you’ll bring deep expertise in the strategic role high-value events have for a philanthropic audience. With exceptional interpersonal skills, and a strong understanding of major donor fundraising you'll provide strategic input into the planning and donor experience of our high-value philanthropic events, ensuring these moments strengthen relationships and inspire giving.

This is an exciting opportunity for a highly motivated and experienced events fundraiser who has previous experience of working in a high-value team, with a passion for international development. You’ll join a high-performing, values-driven team at a time of exciting growth. You will shape the future of our high-value events programme and work closely with inspiring supporters, this role offers both influence and impact.

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Your role

As Senior Philanthropy Manager (Events), you will lead War Child’s high-value events programme, engaging high-net-worth supporters and Global Ambassadors to maximise income from major donors. You will focus on shaping and delivering the donor engagement strategy for high-value events, working collaboratively with colleagues to maximise fundraising impact. You will partner closely with the Ambassador & Advocate Manager, who is responsible for operational planning and delivery of events across War Child.

This role requires a strategic thinker who is comfortable building trusted relationships with high-net-worth individuals, C-Suite level executives, philanthropists and senior event volunteers and advisors, managing multiple priorities, and operating confidently in a high-profile environment.

Your responsibilities

• Lead the development of the philanthropy team’s high-value events portfolio, ensuring events are strategically designed to support cultivation and stewardship goals, including those hosted by Global Ambassadors.
• Advise the Head of Philanthropy on the development of War Child’s high-value events strategy, identifying opportunities to enhance impact and income.
• Work closely with the Head of Philanthropy and Philanthropy Lead to deliver income targets, contributing to wider team strategy and planning.
• Act as the team’s subject matter expert on high-value events, setting clear objectives and KPIs to measure success over time.
• Build and manage relationships with high-net-worth individuals involved in events, including event committees and advisory boards. Identify and progress prospects to develop long term, high-value relationships, progressing event attendees through the major donor pipeline.
• Represent the team at events, building relationships, identifying new opportunities, and ensuring a high-quality donor experience.
• Use Salesforce to provide donor insights and guidance on high value events, including guest list management, briefings evaluations, and development of data dashboards to inform future event strategy track attendee journeys, and assess long-term value.
• Working closely with the Research & Insights Manager, to produce high-quality, post event evaluations using an insights led approach to continuously improve philanthropic events.
• Ensure philanthropy messaging and donor experience at events reflect War Child’s values and impact.
• Collaborate across War Child UK and the War Child Alliance building strong internal working relationships that benefit the high-value events strategy.
• Engage senior leadership, trustees and key external stakeholders in high-value events where appropriate, providing briefings and strategic advice to maximise their effectiveness.
• Represent the Philanthropy function in cross-organisational projects, helping to shape strategic initiatives that strengthen philanthropic engagement and provide inspirational departmental leadership.
• Provide first-rate line management to the Philanthropy Assistant, modelling excellence in management that will result in line reports thriving in their role, with high standards of performance and behaviour.
• Monitor progress against income targets and contribute to accurate forecasting, reporting and budget planning.
• Contribute to organisational learning by capturing insights from event attendee interactions, staying up to date on sector trends and proactively identifying new opportunities.
• Champion best practice in fundraising, data protection, and donor care, ensuring compliance and ethical standards at all times.
• Always maintain an up-to-date knowledge of current activities of War Child and be an advocate of the War Child brand.
• Responsible for creating a culture committed to the safeguarding of children, and adults and compliant to War Child’s Safeguarding and PSEAH (Protection from Sexual Exploitation, Abuse & Harassment) policies.
• ·We are committed to building an inclusive and equitable workplace. All staff are expected to actively contribute to this by embedding principles of diversity, equity, inclusion, and belonging into their day-to-day work, decision-making, and interactions with colleagues, partners, and supporters.

​These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.

You are

•  Confident, engaging high value events specialist and fundraiser with exceptional networking and interpersonal skills (for both internal and external audiences) who can inspire high net worth and high-profile individuals to support War Child’s mission
• ·Significant experience in a similar special events/high value events role, with a specialist knowledge of high net worth major donor fundraising ideally within an international development or humanitarian NGO so you can present War Child’s work with authority.
• Experience advising on and optimising high-value supporter engagement at events, with a strategic understanding of how to deepen relationships through tailored experiences and be confident working alongside high profile individuals and Ambassadors who support our events
• Able to work independently in a target led environment with a proven track record of delivering successful high value fundraising events that achieve results, delivering against targets (including securing six-figure targets) and income growth.
• An excellent communicator, confident in managing relationships at all levels, influencing and negotiating as well as writing compelling formal and informal communications.
• Strong experience of project leadership and organisation including critically evaluating activities to achieve strategic priorities and maximise their effectiveness.
• Able to understand and clearly articulate international development issues and trends including War Child’s vision, mission and values and present War Child’s work with authority.
• Organised and able to plan and prioritise to meet multiple deadlines in a fast paced environment.
• Flexible and committed to supporting high-profile donor engagement, including attendance at events in the evenings or on occasional weekends, as part of delivering a sector-leading fundraising programme.
• Experience in line management is desirable but not essential.
• Up to date knowledge of fundraising regulation, compliance and GDPR, and its implications for fundraising policy and practise. Experience of using a CRM database, such as Salesforce.

Join SEL Mind’s Counselling Service at an exciting time of growth and development, and help improve quality of life for people experiencing mental health problems in the borough of Greenwich.

As Counselling Service Manager, you will co-lead a high-quality counselling and psychotherapy service rooted in our communities and guided by our values: Inclusive, Responsive, Evolving and Together. You will help ensure our offer is accessible and welcoming to our diverse communities, and responsive to each person’s unique needs, histories and aspirations. You will provide co-leadership and day-to-day operational oversight over the counselling service, including clinical supervision for paid staff and volunteers.

Working alongside the Clinical Lead, you will uphold robust clinical governance, safeguarding and risk management, ensuring consistent ethical practice and high professional standards. You will lead the design and implementation of systems that support safe, effective and efficient service delivery, and use data to evidence impact and support reporting to commissioners and funders.

Where appropriate, you will hold a clinical caseload and deliver counselling or psychotherapy for clients with complex needs and multiple disadvantage, drawing on evidence-informed and trauma-informed approaches. You will model reflective practice, cultural humility and a strong client focus.

Additionally, you will be able to think strategically to develop new and existing services that meet the needs of service users. With a strong outcomes-focused and data-driven approach, you will lead on the design, implementation and delivery of systems that support the effective operation of services. You will have strong interpersonal skills that will allow you to build good working relationships with clients, volunteer and paid staff members and stakeholders.

This is an office-based role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 3rd May (11:59pm)

Likely interview date: Tuesday 19th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here.

About you
An experienced leader with a track record of delivering complex programmes of work, ideally within in a healthcare setting. You excel at driving improvement and managing high-performing teams. You combine a strategic mindset with the ability to translate complex data into the clear insights needed for effective advocacy and decision-making.
A natural collaborator, you build influential relationships with senior clinicians, volunteers, and external partners to support meaningful change. If you are ready to turn ambitious plans into action, this is your chance to shape the future of pathology—ensuring the sector has the intelligence and resources it needs to deliver excellent patient care.

About the College
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.

Interviews currently expected to be 27 and 28 May 2026.

We reserve the right to close the position early if we receive a large number of suitable applications.

We are looking for an experienced People Manager to work within a senior leadership role within HILS, responsible for the effective day-to-day delivery of HILS' People Strategy across teh organisation, and ensuring HILS' people practices support safe, ethical, service delivery in environments supporting vulnerable adults.

Reporting to the Director of People, the People Manager leads the People Team and acts as the primary operational adviser to leaders and managers on all people-related matters, ensuring consistent, legally compliant, and values-led people practices across all HILS locations.

The People Manager translates people strategy into operational delivery, provides authoritative leadership on employee relations and workforce matters, and ensures that people systems, processes, and behaviours actively support organisational performance, sustainability.

37 hours per week / Permanent / Monday - Friday, 09:00 - 17:00 / Hybrid working - a minimum of three days on site per week, with up to two days working from home.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

The Impact and Improvement Team provides leadership on business improvement and assurance of service delivery - including quality, performance, and outcomes for children and young people. The team ensures that data and reporting meet statutory and regulatory compliance requirements, while also overseeing critical functions such as data protection, complaints, and whistleblowing.

The team is additionally responsible for driving the organisation’s digital transformation agenda. Through the work of the Digital Systems Project Manager and the Data & Performance Lead, the team leads strategic projects aimed at improving data quality and developing systems that support the needs of an increasingly digital organisation.

The Data and Systems Support Officer is an exciting new role created to help our colleagues access and use information with greater confidence and ease, enabling them to deliver the best possible services. By supporting colleagues across the organisation, this role will make data feel more approachable, reliable, and genuinely useful in day‑to‑day work.

You will play a key role in supporting data activity across the organisation, working closely with and learning from the Data & Performance Lead. They will contribute to essential reporting and analysis, offer practical support to non‑technical colleagues facing data challenges, and produce clear insight summaries for Deputies, Managers, and Heads of Service. The role includes a defined development pathway, with on‑the‑job learning and system‑administration training delivered by our system partners.

As our processes become increasingly digitalised, this role will strengthen resilience and flexibility within the data function. You will also provide vital internal administrative support for key systems, helping us respond more quickly to user requests and shape ongoing improvements across our digital and data landscape.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

We are looking for a someone with a strong understanding of how data supports organisational performance and informs effective decision‑making. Along with a strong attention and a desire to learn analytics, system administration and digital tools in a supportive environment.

You will recognise the value of clear reporting and engaging visualisation in bringing information to life and be genuinely passionate about helping colleagues unlock the potential of digital tools.

You will already have excellent communication skills that enable you to work confidently with a wide range of internal stakeholders, many of whom may not have a technical background. Experience with data handling, reporting tools, Microsoft Excel, Power BI (or equivalent), Salesforce, and SharePoint would be highly advantageous.

CLOSING DATE: Friday 17 April 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

About the Role

We are seeking a charity professional with evaluation and impact experience, and skills to develop Lewisham Local’s business functions such as service delivery impact with a focus on impact measurements of infrastructure work, premises, and admin.

This is a newly built role to support the charity’s new ambitious three-year strategy.

Main Objectives

• Develop and deliver the charity’s Impact and Evaluation framework
• Ensure charity’s CRM Salesforce is used at every level of capturing data

Support, develop and manage Lewisham Local’s business functions such as Admin and Premises management

Main Duties and Responsibilities

Impact Measurement

• Working closely with the SMT and project leads to understand the depth of the work carried out by Lewisham Local and develop an impact and evaluation framework to measure the success of our work.
• Train and support colleagues to ensure the framework is embedded into our daily work measuring the change created as a result of the work carried out by Lewisham Local.
• Run a quarterly impact report for SMT and Board
• Introduce data capture protocols and training on using the charity's CRM Salesforce to ensure data is recorded and up to date
• Act as a champion for this across the team

Manage Admin function

• Manage the two (job share - 0.8 & 0.2 FTE) Admin officers who support the CEO, Board and take on the general office admin tasks
• Develop and improve Lewisham Local’s admin processes

Manage premises – support and training will be offered

• Manage a Premises Coordinator (0.6FTE) in safe running the Orchard Gardens Community Centre
• Support the CEO in developing premises strategy and future proposals

Together with SMT and the CEO manage Lewisham local’s fundraising function, reviewing and contributing to the grant applications.

Core Team Responsibilities

• Build and share knowledge and intelligence internally
• Build strong and effective local relationships across sectors
• Be a visible, active, positive and engaging presence within the community at local events, activities and meetings.
• Contribute and create regular communications content
• Champion the role of local giving, and the contribution of civil society in Lewisham
• Collect and process data, carry out monitoring and evaluation of our impact
• Help other team members at times of increased workload and/or specific events
• Contribute to office organisation and administration responsibilities to ensure the effective running of the organisation and staff presence at the office premises
• Manage volunteers to achieve the portfolio and charity’s aims and objectives
• Attend regular team meetings and supervision sessions as required
• Undertake training and development as required
• Contribute to writing grant applications for future projects and core work

This is not an exhaustive list of tasks, and you may be asked to undertake any other reasonable duties in connection with the role. Job descriptions are reviewed regularly and may be amended at any time in accordance with the needs of the organisation

Please see attached the full job description and person specification.

Acorn Early Years Foundation is a charitable social enterprise providing high quality, inclusive, early years care and education. The organisation has grown organically over 36 years and now operates 18 day nurseries as well as out-of-school and holiday clubs, forest schools and nature kindergartens. It also offers an early years catering service, and training and consultancy. It aspires to be a thought leader within the early years sector, in modelling sustainable, ethical practices, and is steadily increasing its social impact.

Role

The role holder will work in the Central Support Team and provide essential analytical, research, and operational support across all sustainability workstreams. Reporting to the Sustainability Lead, the role holder will work closely with them to help develop and accelerate our organisation’s sustainability progress by developing methods to enable regular sustainability reporting, providing evidence-based insights, and proactively supporting continuous improvement in sustainability initiatives.

Responsibility

Key responsibilities include:

Data, Reporting & Measurement

• Develop and maintain monthly and quarterly sustainability dashboards covering energy, waste, water, travel, procurement, and other key metrics.
• Work with the Sustainability Lead to design and refine reporting templates, KPIs, and data collection processes.
• Input and validate data in the carbon accounting system on a monthly/quarterly basis.
• Support the preparation of carbon footprint reports, ESG disclosures, and compliance‑related submissions.
• Support with consistent, accurate tracking of sustainability performance across all sites.
• Improve the organisation’s scope of social impact data and its collection, to support annual reporting.
• Provide cross departmental assistance with data insights and data collection across the Central Support Team.

Research, Benchmarking & Evidence Gathering

• Conduct cost-benefit analyses to evaluate sustainable practices.
• Research suppliers, materials, technologies, and best practices to inform decision‑making.
• Prepare concise insights packs that help the Sustainability Lead make informed decisions.

Innovation & Continuous Improvement

• Identify emerging sustainability opportunities and approaches.
• Support pilot projects and help evaluate their outcomes.
• Contribute ideas that strengthen our long‑term sustainability strategy and operational performance.

Expectations

Essential:

• A passionate and driven approach toward driving sustainability within the organisation
• Ability to interpret data and communicate insights clearly in written and visual formats
• Advanced IT literacy
• Curiosity and initiative to learn new tools and systems
• Highly organised with good time-management skills and ability to work to multiple deadlines
• Strong attention to detail

Desirable

• Degree in Sustainability, Environmental Science, Sustainable Development, Environmental Management, or a related discipline
• Proven work experience within a similar role
• Understanding of core sustainability concepts such as climate change mitigation, carbon footprint, resource efficiency, circular economy, ESG principles and Sustainable Development Goals
• Awareness of current sustainability trends, technologies, and best practices
• An interest or experience in education or working with children would be beneficial, as it may support with the context of the work

Closing date for applications is Friday 17th April. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

The Research Officer supports Kinship in building a strong and coordinated evidence base about kinship families, and ensures our influencing work is grounded in real experience.

The role supports the design, delivery and communication of high-quality research, insights and evaluation that shapes policy, practice and service development. It also supports the coordination and operational delivery of research and practice activity, helping ensure projects, networks and events run effectively and that insights are shared across the organisation and the wider sector.

They will work closely with colleagues across the organisation, including Policy, Programmes, Peer Support and Communications. It will ensure that research and insight are gathered and used consistently and that the experiences of kinship carers, particularly those from underserved communities, are central to our work. This role could be hybrid or remote.

Key responsibilities include:

• Design and deliver qualitative and quantitative research that improves understanding of kinship families’ needs, experiences and outcomes.

• Lead data collection through surveys, interviews, focus groups and desk research.

• Carry out analysis using suitable methods to produce accurate and meaningful insight.

• Ensure research reflects the diversity of kinship carers, including carers from ethnic minority communities, mixed heritage families, informal kinship carers and carers experiencing additional barriers.

• Maintain strong ethical standards and follow GDPR requirements.

• Developing and supporting participatory research methods with carers, children and young people.

• Support evaluation of Kinship services including peer support, training and digital programmes.

• Develop tools and approaches that help gather feedback and evidence of outcomes.

• Analyse programme data to highlight trends, gaps and opportunities.

• Provide evidence that strengthens Kinship policy positions and external influencing activity.

• Contribute data and insight to briefings, consultation responses and reports.

• Support opportunities for kinship carers to participate in research in a respectful and inclusive way.

• Manage the Kinship Professionals’ Network and the Kinship Care Researchers’ Network, working with the Practice Lead to plan and schedule meetings, coordinate agendas, record and minute meetings and share insights across the organisation. 

• Support the planning and delivery of research and practice events, from consultations to knowledge exchange events.

Essential requirements include:

• Experience completing mixed methods research including design, fieldwork, analysis and reporting.

• Experience working in a research, evaluation or insight role in a charity, academic or public sector setting.

• Experience producing accessible research outputs for different audiences.

• Experience engaging with underrepresented communities and understanding barriers to participation.

• Experience of kinship care or social care research in the UK or comparable settings

• Excellent project management skills with an ability to manage multiple projects and tasks with accuracy and attention to detail.

• Strong analytical and data interpretation skills with experience of R or equivalent statistical languages.

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Key dates:

• Application deadline: 11.59pm on Sunday 19 April 2026
• First interview: w/c 27 April 2026 (online)
• Second interview: w/c 4 May 2026 (if required)

How to apply:

Please apply for the role of Research Officer by sending a CV (max 2 pages) and cover letter (max 1 page). The deadline is 11.59pm on Sunday 19 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Title: Director of Data Science, AI & Research

Reporting To: Chief Executive Officer

Location: Hybrid, working from home and our office based in West London

Salary: £95,000 - £100,000 per annum, dependant on experience 
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.

Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 20th April 2026. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants

Job Purpose

The Director of Data Science, AI and Research leads our outstanding Data Insights Team which has expertise across data engineering, analytics, data science, machine learning, generative AI, and psychology, and works to provide insights which enhance our services and which we share with others in the sector, policy makers and politicians, service users and the general public.

The Director of Data Science, AI and Research works directly with the CEO and plays a central role in leading the strategy and development of the organisation, and is responsible for key external relationships across government, the mental health sector, funders, and researchers.

Key Responsibilities

• Developing and leading MHI's long-term data insights strategy, including developing and managing external data insights partnerships with academic researchers (e.g., IGHI at Imperial College London), government (e.g., Department of Health and Social Care), and other stakeholders in the sector (e.g., CTL, and other mental health charities), and policy makers.
• Member of the Senior Management Team, contributing to development and delivery of organisational strategy, and acting as MHI spokesperson/representative where relevant.
• Leading many of MHI’s key external relationships, including those with key supporters and funders such as The Jensen and Lori Huang Family Foundation, Google, the Wellcome Trust, and AWS.
• Recruiting, retaining, and managing members of the Data Insights Team
• Analysis and reporting of service data and data insights, to support decision making within MHI, to help develop new products, and for external use (e.g., media, funders, keyword partners).
• Writing funding applications to support the data insights work, and managing relationships with funders including annual reporting and updates.
• Managing relationships with external contractors who support the Data Insights Team (e.g., AWS, AWS suppliers, AI and data engineering support).

Person Specification

Essential

Strong experience with recruiting, retaining, and managing data professionals /  scientists.
Experience with developing data and organisational strategy at a senior level.
Deep understanding of data analytics, data science, AI and machine learning, and qualitative approaches.
Experience engaging with a broad range of  senior internal and external stakeholders.
Demonstrable knowledge and experience in mental health / psychology / neuroscience.
Excellent attention to detail, rigour, and thoroughness.
This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

CRM and Supporter Care Lead

37 hours per week.
Salary: £30,984

Treetops is entering one of the most exciting periods in its history.

With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team.

We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.

Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint.

This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.

Key Responsibilities

· Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation
 

· Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments
 

· Ensure the primary CRM holds all relevant supporter data from every source and database
 

· Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication
 

· Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed

What we’re looking for

An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring:

· Experience managing CRM databases
 

· Strong Excel skills, including data manipulation and transfer
 

· Experience developing supporter or customer relationships
 

· Experience handling and processing large datasets
 

· Knowledge of database queries, reports and imports
 

· The ability to communicate technical information clearly to non‑experts

How to apply

For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview.

Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background.

Thank you for your interest in joining Treetops Hospice. Applicants must already have the legal right to work in the UK.

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities.

Working globally with governments and partners, Lumos drives systemic reform to help children thrive in families rather than institutions. Over the next 10 years, we aim to help 500,000 children transition to family-based care and prevent 10 million from experiencing family separation.

Position

This is a newly created role leading Lumos’ AI, data, and technology agenda. You will shape our digital direction while ensuring systems, data, and tools are secure, effective, and aligned with organisational growth.

Working closely with our outsourced IT provider (who manages day-to-day operations), you will provide strategic oversight, governance, and continuous improvement across systems, data, and AI.

The role will suit someone who can bridge strategy and delivery, bringing both structure and innovation to a global, mission-driven organisation.

Requirements

• Experience leading or overseeing IT, data, or digital functions
• Strong understanding of systems, cloud environments, and integrations
• Experience in data governance, reporting, and analytics (e.g. Power BI)
• Knowledge of cybersecurity, IT governance, and risk management
• Familiarity with AI tools and responsible AI practices
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Strong stakeholder management and cross-functional working

Desirable: international experience, digital transformation exposure, GDPR knowledge

Other Information

• Closing date: 3 May 2026
• First round interviews: 15 May 2026
• Second round interviews: 22 May 2026

This role is hybrid, based in London.

Please note:

• Only candidates with the right to work in the UK will be considered
• Candidates must be based in the UK
• Only shortlisted candidated will be contacted

We offer a supportive and inclusive environment with strong benefits, including annual leave, pension, and learning opportunities.

Lumos is committed to safeguarding and promoting the welfare of children and adults at risk. All roles are subject to appropriate checks.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of Supporter Relations Income Officer to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The post holder will oversee the day-to-day supporter relations Income operations, contributing towards developing and managing related processes for staff, supporters and the public in order to ensure all fundraising administration opportunities and supporter contribution to IR are maximised.

The post holder will be responsible for ensuring income is processed accurately, ensuring that supporters receive the highest standards of customer service. The post holder will also ensure that information held on supporters is accurate, appropriate and up to date to support IR objectives.

The successful candidate must have:

• Excellent written and verbal communication
• Excellent working knowledge and experience of Raiser’s Edge
• Demonstrable experience of performing data extractions, reporting and data analysis
• A good level of competence in MS Excel, with specific reference to data manipulation
• Analytical and pro-active with strong problem-solving skills
• Ability to work in a methodical manner with constant attention to detail
• Working understanding of the gift aid scheme
• Experience of working in customer service environment
• Excellent time management skills
• Willingness to work longer hours including weekends during peak campaigns

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit: 

What we offer UK colleagues - Islamic Relief Worldwide

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Play a pivotal role in supporting doctors and medical students in times of need by leading a passionate national volunteer network. As Volunteer Manager at RMBF, you’ll shape and grow our volunteering community, driving engagement, awareness and fundraising impact across the medical profession.

Reports to: Head of Fundraising & Communications
Location: Hybrid – RMBF office (Wimbledon), with up to 2 days per week home-based, plus some UK travel
Hours: Full-time (35 hours per week)
Salary: £44,000 

About the RMBF

The Royal Medical Benevolent Fund (RMBF) is the UK’s leading medical charity supporting doctors, medical students and their families through times of crisis. We provide financial assistance and support to those facing hardship due to illness, injury, disability or bereavement.

At the heart of our work is the medical profession itself.  Our beneficiaries, donors, volunteers and ambassadors are all part of this community. Strengthening these connections is essential to ensuring that no doctor or medical student faces hardship alone. The volunteer network plays a pivotal role in that.

The charity has 13 staff, all of whom are based in our sole office in Wimbledon.  It is a friendly working environment in a converted Victorian house, very close to Wimbledon railway and tube station.

The Opportunity

This is an exciting opportunity to lead and develop RMBF’s national volunteer programme, working with a network of doctors and medical students across the UK.

As Volunteer Manager, you will lead and grow our volunteer strategy, strengthening engagement, expanding our reach within the medical community, and empowering volunteers to play a vital role in fundraising, awareness‑raising, and championing our work within their professional networks.

You will shape how volunteering works at RMBF, developing new opportunities, improving the volunteer experience and ensuring our network is equipped to support the charity’s mission and reach more doctors and medical students.

The Role

Doctors and medical students are central to RMBF’s identity and impact, and this role is designed to ensure we build and sustain an engaged, well-supported and effective volunteer network. Its purpose is to expand awareness of RMBF across the medical profession, encourage doctors and students to seek support when they need it, strengthen fundraising efforts, and build lasting relationships within the medical community nationwide.

1. Volunteer Strategy, Development & Growth

• Lead the delivery of RMBF’s volunteer strategy to drive growth, engagement and impact.
• Expand and diversify volunteer involvement across medical schools, Royal Colleges and professional networks.
• Define meaningful volunteer roles and pathways and build strong recruitment pipelines nationwide.

2. Recruitment, Onboarding & Volunteer Experience

• Deliver targeted recruitment campaigns to grow the national volunteer network.
• Manage high‑quality onboarding, including training and induction.
• Maintain strong relationships with volunteers and implement effective communication, recognition and retention initiatives.

3. Programme Delivery, Enablement & Collaboration

• Provide volunteers with the tools, training and resources to represent RMBF confidently.
• Support volunteer-led fundraising, awareness and outreach activity, both digitally and in person.
• Work collaboratively with all parts of the charity, with a focus on Fundraising, Communications and Casework teams.
• Represent RMBF at events and within the medical community.

4. Safeguarding, Compliance & Data Management

• Ensure all volunteer activity adheres to safeguarding, GDPR and confidentiality standards.
• Maintain accurate volunteer records within the CRM.
• Oversee volunteer-related policies, processes and best practice.

5. Monitoring, Evaluation & Reporting

• Set and monitor KPIs for volunteer engagement and programme impact.
• Gather feedback and drive continuous improvement across the volunteer programme.
• Produce regular reports for the Senior Leadership Team and Board, highlighting growth, engagement, volunteer satisfaction and increased volunteer-led activity.

This role is designed around our current needs, with scope to grow and develop as the business evolves, offering you the chance to shape how it progresses.

Person Specification

Essential Experience & Knowledge

• Proven experience managing or developing a volunteer programme, including recruitment, engagement and retention.
• Strong understanding of volunteer management best practice, including safeguarding and data protection (GDPR).
• Experience using a CRM system to manage relationships and track activity.
• Experience monitoring impact and using data to improve programmes.

Skills & Attributes

• Excellent interpersonal and communication skills, with the ability to engage and influence a wide range of stakeholders.
• Strong organisational and project management skills, with the ability to manage multiple priorities effectively.
• Proactive, resourceful and able to balance strategic thinking with hands-on delivery.
• A genuine commitment to the mission and values of RMBF.

Desirable

• Understanding of the challenges facing doctors and medical students, including mental health, financial hardship and workplace pressures.
• Experience working with medical organisations, membership bodies or professional networks.

Additional Information

• Some UK travel will be required for events, conferences and volunteer engagement
• Occasional evening or weekend work may be required (time off in lieu provided)
• This Job Description reflects the requirements of the post at the time of writing. The needs and circumstances may change over time and therefore the Job Description may need to be reviewed in the light of any such changes which may occur.

Package

The remuneration package includes:

• A generous pension scheme with 15% employer contributions and 5% employee contributions with salary sacrifice option
• Death in service benefit
• Flexible working arrangements
• 25 days paid holiday in first year, increasing in stages to 30.5 days after four years’ service, plus an additional 3 days paid leave between Christmas and New Year.
• Employee assistance programme.
• Dental insurance.

Interview Process

• Shortlisted candidates will be invited to a first-round online interview, scheduled for Wednesday 29th April.
• Successful candidates will progress to an in-person second-stage interview.

OUR VISION

A society where everyone, regardless of background, has equal opportunity to achieve long-term professional and personal success.
 

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.
 

OUR VALUES

• Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
• Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.
• Integrity: We act with integrity and communicate openly with all our stakeholders.
• Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

Overview

Sponsors for Educational Opportunity (SEO London) is looking to hire a Data and Insights Officer, in the Programme Delivery and Impact team, reporting to the Head of Programme Delivery.

Role Description

The Data and Insights Officer plays a pivotal role in ensuring a seamless, high‑quality experience for students prior to joining an SEO London programme. The postholder will support data analytics, uphold data integrity, and drive continuous improvement across the participant journey. This role works closely with programme delivery and Impact teams and reports to the Head of Programme Delivery.

Key Responsibilities

Student journey and experience

• Monitor student engagement and communications outside selective programmes.
• Support smooth technical transitions between divisions (Schools → Careers → Alumni).
• Deliver, develop, and quality‑assure student support outside selective programmes, including the SEO Elevate Programme and Student Portal resources.

Data Integrity and systems management 

Support and monitor cross-team compliance with playbooks to maintain high data integrity
Manage mass data monitoring and correction activities to ensure database accuracy.
Improve Salesforce adoption by providing internal training, guidance, and support tools.
Update and refine workflows and playbooks that improve data quality and consistency of the student experience

Delivery Performance Monitoring 
Standardise programme evaluation processes and analyse results to identify themes that inform continuous improvement.

• Embed student voice by capturing stories, insights, and feedback, including through engagement with the SEO Champion Youth Advisory Group.
• Develop Salesforce dashboards to support programme delivery teams in monitoring performance against key KPIs.
• Attend events to collect student stories, testimonials, and quality observations.

Reporting and Analysis

• Support delivery teams with firm end-of-cycle reporting and ad-hoc firm queries
• Oversee the Post-Internship/Post-Spring feedback process reporting on themes internally
• Support the Impact team with data analysis and reporting as required

Skills and Experience

We welcome applicants who can demonstrate experience in some of the following areas and are keen to develop further:
 
Technical Skills

• Advanced Salesforce skills, including building complex reports and dashboards (training provided on SEO London’s system).
• Intermediate Excel skills (formulas, pivot tables, Power Query; no VBA/Macros required).
• Strong data analysis skills and attention to detail.
• Power BI data visualisation skills or interest (desirable).

Programme & Project Skills

• Proven ability to manage projects efficiently and keep tasks and deliverables well organised.
• Interest in programme evaluation and continuous improvement.
• Ability to explain complex data and processes clearly and concisely.
• Understanding of the student lifecycle (school and university) and the industries SEO London operates in.

People & Communication Skills

• Ability to collaborate with and influence a range of internal teams and stakeholders.
• Strong understanding of employability skills required for participants to be job market ready.
• Clear communicator with strong listening skills and an empathetic approach.

What we offer?

• Annual Leave: 28 days + Bank Holidays.
• Enhanced Family Friendly Policy.
• Flexible working (2 days in the office) and a lovely office space by Borough Station.
• Benefits:
  1. Employee Assistance Programme
  2. And more…

Closing date for applications

Closing date for applications: 24 April 
 First and Second interview: TBC

Equal Opportunities Statement

SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.