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Page 3 of 64
City of London, Greater London (Hybrid)
£38,992 per year
Full-time
Permanent
Job description

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector? If any of those sound like you, then we would love to hear from you! 

Homeless Link have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.

CHAIN – the Combined Homelessness and Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support.  It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in our small team, you will:

  • Develop relationships with rough sleeper outreach services,
  • Help to run the busy CHAIN Helpdesk service,
  • Create bespoke reports and statistics
  • Facilitate training sessions
  • Participate in the ongoing development and improvement of the system

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For full details of the role and how to apply use the link to visit our website.

Organisation
Homeless Link View profile Organisation type Registered Charity Company size 51 - 100

To develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless.

Refreshed on: 31 March 2026
Closing date: 07 April 2026 at 08:00
Tags: Customer support, Data Protection, Database Management, Homelessness, Information Management

The client requests no contact from agencies or media sales.