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Job description
A fantastic opportunity has arisen for a Virtual Casework Coordinator to join the Casework and Community Engagement Team at SSAFA, the Armed Forces charity.
About the role
You will be responsible for the efficient daily operations of the Virtual Casework Office. You will be working collaboratively with SSAFA colleagues and volunteers across all Regional Offices to ensure SSAFA beneficiaries receive a consistent, timely, and high-quality service.
You will be responsible for providing specialist administrative support, working closely with SSAFA Regional Offices, this will include supporting the volunteer network including our highly trained caseworkers, particularly with completion of cases.
This role will be key in supporting regions transitioning to our new digital platform, stepping in where extra help is needed.
About the team
The team operates within a "virtual" office and will assist in the rollout of the Network Delivery Project (NDP) across all regions. The successful candidate will join a support team that includes two virtual casework coordinators, under the guidance of the Virtual Casework Manager.
All team members are homebased.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
Download the full job description on our website.
View the benefits SSAFA has to offer on our website.
If you have any queries or would like to speak to someone about this role, please contact Ryan Macdonald for an informal discussion.
How to apply
Click on ‘Redirect to recruiter’ to find out more and to apply.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on Sunday 26 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
Organisation
SSAFA
View profile
Registered Charity
101 - 500
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Posted on: 15 July 2026
Closing date: 26 July 2026 at 23:30
Tags: Administration, Advice / Information, Advocacy, Volunteering Management, Customer Service, Customer support, Recruitment, Safeguarding, Social / Support Work
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Job description
AAUK’s primary role is to secure new national partnerships and steward our existing partners to generate vital funds for the 21 regional Air Ambulance charities and to fund our own vital sector representation, and we are looking for an experienced Corporate Fundraising Officer to join our team!
Purpose of Post
The Corporate Fundraising Officer will primarily be responsible for managing a portfolio of existing corporate partners, there will be an element of securing new corporate partners
• Creation and management of a robust pipeline to support business development opportunities and income targets for national partnerships.
• Maximise income generation opportunities from existing partners
• Secure new corporate partnerships
• Provide exceptional account management to a diverse mix of partners.
Key Responsibilities
• To work proactively to identify, research and develop new national partnerships (corporates, representative bodies, trusts and foundations) through the creation and management of a robust pipeline.
• To provide exceptional account management to a mix of national partnerships to consistently deliver mutually beneficial and multi-year partnerships aligned to AAUK’s strategic objectives and meet agreed income and engagement targets.
• To secure new corporate relationships including strategic partners, commercial and brand partnerships, grant giving, charity of the year, as well as cause-related and affinity marketing partnerships to contribute to meeting financial targets.
• To develop effective, relevant, and innovative funding proposals and pitches for potential and current partners aligned to Air Ambulances UK’s strategy.
• To work collaboratively with beneficiary organisations to deliver the full potential of national partnerships, promote awareness of our national fundraising programme to support business development and to deliver financial and social impact reporting of partnerships.
• To effectively project manage and work collaboratively with local air ambulance charity stakeholders to coordinate and maximise opportunities.
• All relevant administration tasks including thanking and recognition, monthly activity reporting, management of our general inbox and updating and maintaining AAUK’s CRM system (Donorfy).
• To attend meetings and make presentations to staff, beneficiaries, and member charities.
• To keep abreast of market trends and developments in partnership fundraising.
• To work in a way that reflects and supports Air Ambulances UK’s Values
• To perform any other duties as assigned
Key Relationships
Internal: Income Generation team colleagues, Events team, Marketing team, Finance Manager, CEO, AAUK Board
External: Local air ambulances, key contacts within partnerships, suppliers, and other key stakeholders
Person Specification
Essential
Experience:
- Experience of national corporate partnerships work
- Experience of business development and pitching
- Experience of achieving agreed income targets and accurate financial reporting
- Experience of project management
- Experience of working with fundraising databases
- Experience of managing relationships with a variety of partners and stakeholders
Abilities:
- Ability to develop and deliver creative and innovative fundraising propositions for potential partners and donors, as well as other various stakeholders
- Ability to communicate, motivate and inspire supporters and key audiences virtually and face-to-face, as well as by post, telephone and other appropriate methods
- Ability to make tailored presentations to varying audiences
Skills:
- Influencing and negotiating skills
- Excellent communication skills
- Active problem-solving skills
- The ability to work under pressure and to deadlines
- Proactive self-starter
- Creative and innovative thinking
- Team player who embraces collaborative working
- Proficient in the use of IT tools such as MS Office
- Strong attention to detail and high standards in the production of quality work
- Self-motivated with the ability to work both alone and as part of a small team
Knowledge and Understanding:
- To possess, or have the motivation to develop, a thorough knowledge of the work of Air Ambulances UK and the air ambulance sector
- Understanding of the need to work in collaboration with fundraisers from beneficiary charities organisations
- Understanding and knowledge of emerging digital fundraising practices
- Knowledge of GDPR principles and the Fundraising Regulator Code of Fundraising Practice and its guidelines
Other:
- Commitment to upholding, supporting and demonstrating the Air Ambulances UK values and behaviours in your work internally and externally
- Driving licence
- Access to your own vehicle
- Willingness to travel, including occasional overnight stays
Desirable
- General fundraising experience
- Relevant fundraising qualification/experience
- Knowledge of the Fundraising Regulator Code of Fundraising Practise and its guideline
Please apply by submitting your CV and a covering letter, including your notice period, which addresses all the criteria in the person specification by COP 14th of August 2026.
Interviews will be held week commencing 24th of August 2026.
Organisation
Air Ambulances UK
View profile
Registered Charity
11 - 20
Registered Charity
11 - 20
We are the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day
Posted on: 22 July 2026
Closing date: 14 August 2026 at 23:30
Tags: Corporate Fundraising
The client requests no contact from agencies or media sales.
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