The role

We are looking for someone who is meticulously organised, has strong attention to detail and a head for data, to assist the team ensuring that our membership data is accurate and up to date. This role has a strong focus on delivering excellent customer service and the ideal candidate will be friendly, unflappable and takes pride in their work.
Most importantly we are looking for a quick learner who appreciates the importance of delivering a fantastic administrative function.

Why work for us?

We are a friendly team with a great sense of humour that enjoys the work that we do. There is lots of potential for development for talented individuals within CFG, and we can provide an excellent platform for career progression within the sector. We also offer a superb range of benefits including a generous pension contribution and flexible working.

Deadline for applications: We will be reviewing candidates as and when we receive CVs and cover letters and will appoint as soon as we meet the right person. Therefore, to avoid disappointment please apply early. This position is available immediately.

Are you an experienced administrator with strong database experience and a love for all things data?

Edinburgh Dog and Cat Home are looking for a part time Fundraising Database Administrator to work with the fundraising, communications and finance department to support with the smooth running of administrative processes for donations, events, campaigns and donor communications.

We are looking for someone who prides themselves on their accuracy, attention to detail and knack for being able to oversee the day to day management of a CRM system or database. We need a team player who can support a wide variety of projects, liaising with different team members throughout the working day.

In return you will be rewarded by working for an award winning organisation with a passion for animal welfare, office dogs and a friendly and supportive working environment with a focus of staff wellbeing and development.

To apply please download the job description and application form from our website and return to us by the deadline.

Development & Alumni Directorate Database Officer QMUL21729 
 
Queen Mary University of London’s Directorate of Development and Alumni Engagement (DDAE) is looking for an experienced Database Officer to deliver high-quality data in support of its rapidly growing stakeholder engagement activities. 
 
Queen Mary is one of the UK’s leading research-intensive universities, a member of the Russell Group, and ranked within the top 120 universities in the world. Based in East London, a short distance from the City and Canary Wharf, its international reputation is grounded by a strong commitment to the local community. 
 
DDAE manages data for over 220,000 contacts, including alumni, companies, Trusts and Foundations, and major donors of all kinds. The Database Officer will assist the Operations Manager in maintaining DDAE’s database, thankQ CRM, and facilitating access to it across the wider university. Familiarity with thankQ is not a requirement, but knowledge of a similar CRM in use within the Higher Education or Charity sectors, e.g. Raiser’s Edge or Salesforce, is essential. 
 
The post is full time and permanent starting as soon as possible. Salary will be £27,742 per annum inclusive of London allowance and will increment each year until the top of the grade is reached.  Benefits include 30 days annual leave, pension scheme and an interest-free season ticket loan. 
 
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme. 
 
The closing date for applications will be 16th April 2020.
 
Interviews are expected to be held shortly after that.
 
 
Valuing Diversity & Committed to Equality 
 

Database Officer

An exciting opportunity has arisen for an experienced Database Officer who has previous fundraising CRM experience to join a leading charity based in Old Street London. This leading organisation are going through a sustained period of growth and change who are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play a pivotal role importing all data onto their Raisers Edge CRM, carrying out reports for marketing campaigns and being the main point of contact for all things Raisers Edge.

As the Database Officer, you will receive full training on some of the newest data techniques and technologies. If you are looking for the next step in your career this is a great opportunity for an ambitious Database Officer to work closely with stakeholders and to build, test and run data extracts to ensure the organisations fundraising is at its most effective, while also having the opportunity to progress your career at a fantastic charity. If you are looking to work in an excellent environment where flexible working is encouraged, then this could be the perfect opportunity for you.

Skills required for the Database Officer are-

- Experience working with fundraising CRM’s  

- Good communication skills, written and verbal to interact with the charity’s stakeholders

- Wants to work in an environment where you will be challenged and have the chance to learn new skills.

Database Officer / Data Executive / Fundraising CRM / Raisers Edge / Data Quality / Blackbaud / Thank Q

This is a brilliant chance for a Database Officer to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large organisation.

Location: Old Street, London

Salary: £25,000 - £29,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy

The Role

nasen is looking to recruit an experienced Website Administrator to administer nasen’s website and CRM systems. If you have a high level of programming and analytical skills, excellent technical understanding, with the proven ability to handle pressure whilst meeting tight deadlines then we would love to hear from you.

Who We Are

nasen (National Association for Special Educational Needs) is a membership charity organisation that supports all education practitioners. We provide: Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their pupils.

Role Objectives

• To ensure nasen’s websites and the CRM system are operating effectively and meeting the needs of the organisation.
• To support users of nasen’s IT systems and to be the main point of contact with the relevant external support services.
• To be responsible for familiarising users with the website and CRM and making sure it functions smoothly and efficiently.

Responsibilities

• Oversight of the support and maintenance of nasen’s websites and CRM.
• Coordination of support requests with external providers and leading on staff technical support and nasen membership technical customer support as required.
• Designing and delivering nasen’s website and CRM infrastructure in consultation the Head of Operations and the Head of Sales and Marketing.
• Exploring and developing new capabilities to support the growth and development of nasen.
• Communication of plans and strategies across the team and with senior staff as required.
• Provide support and added features for a technology loaded web space.
• Ensure the compatibility of the website with the full breadth of user interfaces.
• Managing the accessing rights of different users to the website and CRM.
• Management of the settings of the website, including site navigation.
• Analysing website traffic and responding to feedback on the website and/or CRM.
• Overseeing website functionality and performance.
• Responsible for the overall security of the website under the guidance of the Head of Operations.
Other
• To undertake relevant training and development, as required.
• To undertake other duties and responsibilities as required, appropriate to the grade of the post, as agreed with the Head of Sales and Marketing.

Person Specification

Please see attached.

How To Apply

To submit an application, please select 'Apply Online' and submit your CV and covering letter addressed to the Chief Executive, Professor Adam Boddison.

The first round of interviews will be conducted electronically.

Current Benefits

• 25.5 Days annual leave excluding public holidays (plus one additional day at Christmas and Easter)
• Flexible hours (to be agreed)
• 8% Employer Pension contribution
• Enhanced parental leave
• Employee Assistance Programme
• Supported professional development
• 10% London weighting
• Friendly and relaxed atmosphere
• Dog-friendly workplace

Privacy Notice

Please visit our website.

Are you an experienced administrator with a flair for great customer service?

Edinburgh Dog and Cat Home are looking for a part time Supporter Care Administrator to work with the fundraising team to ensure top class customer service to our supporters and donors, ensuring an efficient and smooth back of house process to record and thank donations.

We are looking for someone who can work as a team player to provide administrative support around our fundraising events, fundraising products and support with income generation through the management of our collection can programme in the community.

In return you will be rewarded by working for an award winning organisation with a passion for animal welfare, office dogs and a friendly and supportive working environment with a focus of staff wellbeing and development.

To apply please download the job description and application form from our website and return to us by the deadline.

Admin Assistant - ASAP Start - Not For Profit - Permanent - City of London

Your new company
Come and join this Not for Profit organisation, working towards educating and entertaining the general public on particular historic events.

Your new role
- Providing admin support to senior staff
- Processing and handling cash
- Managing budgets
- Meeting and greeting external visitors
- Facilitating meetings (providing supporting documents, booking meeting rooms)
- Managing bookings from visitors
- Keeping log on the company database
- Supporting and delivering major events
- Liaising with internal personnel across different branches, as well as liaising with external personnel
- Dealing with telephone queries and mailbox
- Operating switchboard
- Ordering office supplies

What you'll need to succeed
You must be an experienced administrator who is highly organised and has high attention to detail. You must have a proven track record of being able to demonstrate high level of administrative support. You must be a confident communicator and an absolute professional as you will be supporting a senior team and will be required to contact external parties on their behalf. You must have good writing ability as you will be dealing with the mailbox. You will need to have experience organising and supporting with events. You must be IT literate as you will be working on different databases and will need to keep track of information. You need to be someone who is a quick learner, will be able to get on with the tasks required, and be able to use your initiative to make improvements in systems in place.

What you'll get in return
You will get the chance to join a large not for profit organisation on a permanent basis to develop and pick up on key skills.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Gifts Administrator

£23,900 to £26,720 per annum, inclusive of London Weighting

Fixed Term until 31 March 2021, Full-time: 35 hours per week

Ref: GS542

The Guildhall School of Music & Drama is a vibrant, international community of young musicians, actors and theatre technicians in the heart of the City of London. We produce outstanding graduates whose talents light up stages and concert platforms across the world.

As well as providing professional training at undergraduate, postgraduate, junior and short course level, the School has a substantial programme of regular performances, encompassing concerts, recitals, plays, operas and musicals open to the general public.

We are looking for a Gifts Administrator to join the Development & Alumni Relations Office. This is a newly created role and the post holder will work across the team to process and administer all income received.

The Gifts Administrator will be responsible for the efficient processing of gifts received by the School from individuals and organisations, ensuring donors are thanked and acknowledged in an appropriate and timely manner, whilst maintaining the highest level of donor care. They will also process ticket payments received from events and performances, as well as membership fees.

The post holder will be responsible for the successful reconciliation between the fundraising database, the charity bank account and the Guildhall School Trust funds, and will be expected to produce and distribute standard reports to the Guildhall School Trust and the wider Advancement team.

Experience of the Raiser’s Edge/Raiser’s Edge NXT or a similar CRM is desirable but not essential. Candidates will be highly organised and efficient, with excellent communication skills and a meticulous attention to detail. Knowledge of music, theatre and/or higher education is also desirable.

For more details, please go to the schools website.

Closing date: Noon, 6th April 2020.

Late applications will not be accepted.

Interview dates:16 and 17 April 2020.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

I am currently looking for an outstanding Administrator / Diary Manager for an independent advice charity.
The main purpose of this exciting role is to support the CEO in managing stakeholders and to support the Senior Administrator in running the office and organising internal and external meetings.

Main duties:
Manage the CEO diary/in-box
Organising Quarterly Steering Group Meetings
Early, timely and accurate notification of meetings to participants
Drafting/Collating/proofing reports for CEO sign-off
Ensuring timely dispatch of papers and meeting notification
Organising venue/hospitality/access
Taking minutes, editing drafts and getting sign-off
Following up on actions
Liaising with the Service Administrator on the production of monthly and quarterly reports.
Organising Quarterly Advice Lewisham Forum
Maintaining the database of voluntary sector partners
Organising the annual Client Survey
Organise team meetings including 1st & 3rd Wednesday meetings:
Ensuring meetings in diaries and early/accurate notification
Organising training sessions
Agreeing a draft agenda with the CEO's/Advice Services Manager
Co-ordinate internal/external meetings for the CEO including booking rooms, notifying participants, collating documents, receiving guests

If you have the above skills and experience, please

We’re looking for a calm, organised individual with experience of office management in a customer-facing environment to join us as a Data Administrator and provide vital administrative support to a busy city centre Hub.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Birmingham Hub is located in the heart of the vibrant city centre. With people living in poor quality accommodation and homelessness in the city on the increase, our services are needed more than ever and our dedicated team provides vital support to a variety of client groups on a wide range of issues.

About the Role
Primarily supporting our Housing First and Navigator services, you will also provide support across the Hub. One minute you might be focused on file maintenance, photocopying, typing or scanning of documents, the next, dealing with invoices and account coding. Helping the service manager and finance team with payments to delivery partners will be important too, as will maintaining accurate records in line with GDPR. And, as you would expect, you’ll be answering the phone, dealing with queries, sending out mailings, managing data and producing reports. Setting up and servicing meetings, helping to maintain our website content and booking staff travel and accommodation - all are elements of this interesting and varied role.

About you
An experienced data administrator with good knowledge of Microsoft Office applications, case management and reporting systems, internet, email and a minimum typing speed of 50 wpm, you have strong analytical skills and an innate ability to collate and interpret data. You also have experience of invoicing, variance reporting and assisting with budgets and are used to communicating with a wide range of stakeholders using various channels. What’s more, you’re great at helping to organise events and happy to play your part in recruitment and service delivery. Put simply, you’re forward thinking and flexible, as well as structured, calm and organised – everything, in fact, that it takes to support the dynamic and fast paced delivery of our services.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.  In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Position

The Development Team Administrator is responsible for a range of administrative and development activities that support Lewa UK’s fundraising goals and provides Executive Assistant support for Lewa’s International Executive Director. **To apply please provide a CV and covering letter**

The Role

The Development Team Administrator will be detail-oriented, familiar with fundraising processes and the importance of data management, a team-player, self-driven, and passionate about contributing to high standards of excellence. A commitment to and interest in wildlife conservation and community development is advantageous. This full-time position is based in London close to Hammersmith underground station.

Broadly, the Development Team Administrator is responsible for supporting the UK team in meeting ambitious annual fundraising targets, overseeing operations of Lewa’s London-based office, and ensuring excellent donor stewardship and data management. 

This position reports to the Deputy Director of Development Europe, Middle East & Asia (DDofD EMEA), currently based in London. Lewa’s International Executive Director (IED) has overall responsibility for all staff and consultants who are hired to work on Lewa’s behalf outside of Kenya. 

Responsibilities

Administrative Duties

• Schedule meetings, set up conference calls via Zoom, keep global calendar up to date;
• Handle mailing requests from donors including mailing of impact reports, donation receipts, special gifts and other items;
• Implement new filing system and ensure ongoing proper filing practices under guidance of the Global Data and Administration Officer;
• Arrange conference rooms and food catering when needed;
• Provide administrative support to DDofD and IED for scheduling meetings, data entry, arranging travel, etc.

Donor Information and Support Management

• Enter donations and detailed notes into Salesforce and process donor acknowledgement letters under the direction of the DDofD;
• Ensure tasks and deadlines assigned to consultants are entered and updated in Salesforce;
• Monitor general Lewa email account for follow up tasks and responses;
• Support in data management via Salesforce and Dropbox by logging call notes, next steps, donor information, and follow-up tasks;
• Support all fundraisers on data entry, especially during heavy workload times of the year.

Travel and Event Planning

• Provide travel support to Lewa staff and partners visiting the UK, under direction of DDofD and Global Data and Administration Officer, including booking internal flights and hotels when needed; developing and keeping a travel itinerary up to date; requesting meetings; arranging in-country travel; and fulfilling special travel or hosting-related requests;
• Event support including planning, guest list creation and management (with the Global Data and Administration Officer) set-up and overall administrative management. Specific tasks may include logging auction items, photos and descriptions; helping to coordinate and deliver purchased auction items; posting purchased auction items; preparing and printing table place cards; updating attendance lists; delivering supplies to event location; assembling gift bags; ordering thank you gifts for committee members, etc; 
• Coordinate quarterly board committee calls and attendance at three annual board meetings, including polling board members about date availability, setting up Zoom calls, ensuring technology needs are in place for meetings, etc;
• Responsible for planning all UK board meetings and International Advisory Council meetings annually including booking hotel room blocks, arranging catering if necessary, answering questions from board and staff who are traveling to the meeting, distributing schedules and materials, etc.;
• Assist with meeting material preparation including proofreading, editing, and organizing board books via PDF;
• Attend board meetings and take detailed meeting minutes.
• Assist the DDofD in supporting the Lewa Next Gen programme and on average two events annually and associated Communications.

Fundraising Support

• Play a key supporting role in annual direct mail activities including mail merges, formatting, printing letters, troubleshooting, etc.
• Draft emails and donor correspondence as requested;
• Respond to donor and board member queries in a timely, professional manner.
• Proof read proposals and other communications text
• Assist the Fundraising and Communications Officer in writing Social Media posts and other Communications relevant to Lewa UK/ EMEA.

Office Oversight

• Office oversight and management including making sure the office has proper supplies and functioning equipment;
• Coordinating IT support for the team when necessary;
• Track expenditures for key staff and events in cooperation with Global Data and Administrative Officer and Senior Finance Manager;
• Pricing research for supplies, services, travel, etc.;
• Manage vendor relationships for UK under direction of Global Data and Administrative Officer and DDofD;
• Research and query common HR and administrative practices to establish better office and employee management systems when needed;
• Other duties as assigned.

The Person

This challenging role demands a highly organized, detail-oriented, entrepreneurial individual with strong communication skills and the ability to work with limited supervision.  We are looking for someone to join our growing team who has a genuine passion for the cause and pride in their work, as well as understanding the vital contribution this role makes to a busy team!

Qualifications and Competencies

The Development Administrator must demonstrate:

• Attention to detail and willingness to carefully track data related to donors and office management.
• Strong writing and editing skills to assist on proposals.
• Ability to keep to budget
• Should be skilled in Microsoft Office, including Word and Excel, and a CRM database.
• The ability to initiate and complete long-term projects as well as manage time-sensitive daily activities, and the flexibility to work as part of a collaborative office environment. 
• The ability to foster a healthy organizational culture in a multinational, multicultural environment.
• Entrepreneurial spirit and problem-solving skills.
• Strong interpersonal skills and the ability to work effectively and efficiently against pressing deadlines.
• Ability to work in harmony with teammates and enthusiastic about contributing to team goals.
• The ability to handle sensitive information with discretion and integrity. 

Education, Training, and Experience 

• University degree preferred; strong professional experience without a University degree also considered.

Compensation 

Lewa UK provides a competitive salary, benefits and holiday compensation package.

**To apply please provide a CV and covering letter**

CANDIDATES

Lewa Wildlife Conservancy UK is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding Lewa’s constituents in Kenya and globally. Lewa UK is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels. Lewa UK is not able to sponsor employment visas.

Overview:The Lewa Wildlife Conservancy

Established in 1995, the Lewa Wildlife Conservancy (Lewa, or the Conservancy) is an award-winning catalyst and model for community-centric conservation in northern Kenya. Lewa has been inscribed as a UNESCO World Heritage Site, and features on the IUCN Green List of Excellence in protected area management. The Conservancy is the heart of wildlife conservation, sustainable development and responsible tourism in northern Kenya. Lewa’s successful working model has inspired replication by other conservation organizations in the region, notably through its close partner organization, the Northern Rangelands Trust, which now comprises 39 community conservancies.

Lewa is home to 14% of Kenya's rhino population, the world's largest resident population of the endangered Grevy's zebra, and many other species. The Conservancy also promotes landscape connectivity for wildlife, especially for more than 6,500 elephants that move from the high-altitude areas in the Mount Kenya Forest, through Lewa and the neighboring Ngare Ndare Forest Reserve, to habitats in Samburu and areas further north. 

Lewa’s success can be attributed to its close working partnership with neighboring communities through education, clean water projects, health clinics, microcredit programs, and sustainable agriculture work. Through a broad range of programs, the Conservancy benefits more than 60,000 people in surrounding communities who in turn have become Lewa’s first line of defense against poachers and criminal elements who seek to profit from illicit trade in rhino horn, ivory, and other wildlife products.

A charity in London are currently recruiting a Senior Database Officer to be part of a data team responsible for all management of the supporter data held on the CRM which in turn provides support for a range of stakeholders across the organisation to support the Charity’s growth.  

Responsibilities will include:

• Taking responsibility for the management of all supporter data held on the charity’s supporter database
• Undertaking the design, development and implementation of import routines in liaison with the Database Manager ensuring that all pertinent data is accurately captured and recorded
• Undertaking the design of database queries, exports and segmentations of basic to intermediate complexity
• Ensuring that all data is captured, recorded and stored in compliance with GDPR regulations
• Monitoring data capture across the organisation, including the review of web forms as necessary ensuring that best practice data protocols are followed

Experience required:

• Previous experience working with CRM platforms, ideally in the charity sector.
• Understanding of how databases are used to support fundraising and manage relationships
• Familiarity of database architecture and hierarchies and data management processes

If you have experience in the above areas, are looking for your next career move and interested in working with an excellent charity, please apply now with a copy of your CV.

Receptionist / Administrator

Our client is looking for a friendly and efficient Receptionist / Administrator to provide a warm welcome to all their visitors.

You will work in conjunction with the other Receptionist/Administrator and have the flexibility to provide cover during periods of annual leave.

Receptionist / Administrator Responsibilities:

In this role you will be the first point of contact for their visitors and will maintain an efficient administration support system. This is a varied role and duties will range from managing telephone calls on the main switchboard, accepting donated stock with associated gift aid; responding and forwarding e-mail enquiries; maintaining meeting room bookings; processing the mail for the site; processing donations including banking / recording and other administration tasks as required.

Receptionist / Administrator Requirements:

They are looking for someone who can demonstrate strong communication skills and is friendly, enthusiastic, professional and empathetic. You will have worked in a role providing general reception and switchboard duties and are able to demonstrate good organisational skills and be proficient in the use of Microsoft packages and Salesforce or a similar database system.

About our client:

They are a registered charity dedicated to the provision of hospice care for children with life-limiting conditions and their families in the South West.

They aim to recruit friendly and enthusiastic staff who are motivated to really make a difference to the lives of the children and families who visit them.

Location: Based at Little Bridge House, Fremington, Barnstaple

Job Type: Part Time, Permanent, 19.75 hours per week worked over Monday & Tuesday 08:45 – 17:00 and Wednesday 08:45 – 13:00.

Salary: £8,955-£10,045 per annum for (FTE £16,777 - £18,820 per annum)

Benefits: Generous annual leave, occupational health, wellbeing and counselling services, personal pension scheme and of course the knowledge that every day your work makes a real difference to short and precious lives.

Closing Date: 24th March 2020

Anticipated Interviews: 2nd April 2020

Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. They welcome applications from all sections of the community.

You may have experience of the following: Receptionist, Administrator, Admin Assistant, Administrative Assistant, Office Assistant, Office Administrator, Customer Service Advisor, EA, Executive Assistant, PA, Personal Assistant, etc.

Ref: 92651

Victim Support are looking for an Senior Administrator to be based in one of our Lancashire offices. (Accrington, Blackpool, Preston or Lancaster)

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The role will involve coordinating the administrative functions of the whole service, in accordance with Victim Support's National standards and local policies and procedures. Main duties will include; Liaising with the police, primarily to gather further information, Dealing with incoming and outgoing mail appropriately including sending out security items, Dealing with telephone, email and general enquiries appropriately, Providing ongoing support and guidance to Administration Assistants and Apprentices in order to support the effective smooth running of the Service.

To be successful in this role you will have general administration experience, understanding and knowledge of the requirement for confidentiality and a willingness to learn about the General data Protection Regulations (GDPR). You will be able to work both independently and as part of a team. You will work in an organised and methodical manner and have good IT skills including Word, Excel, databases, internet and Email.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the essential criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

There will be an expectation to travel between all four sites to provide support to the administration team.