Full Circle Administrator (12-month FTC)

Chelmsford, Essex

The Company

Phoenix Futures is dedicated to helping individuals, families and communities recover from drug and alcohol problems. Full Circle is a service delivered by the Phoenix Futures Group, a charity with over 40 years’ experience and a leading provider of drug and alcohol treatment.

We are now seeking an Administrator to join our team in Essex for a 12-month fixed term contract.

The Benefits

- Salary of £19,646

- Core working hours Monday-Friday, 9-5pm with flexibility for some home working

- 25 days’ annual leave plus Bank Holidays

- Benefits including season ticket loan, pension scheme and life assurance

- Supportive occupational sick pay, eye-care vouchers and regular well being talks and activities

- Continuous training and career development via PXL our dedicated learning management system

This is an incredible opportunity for an organised and efficient administrator to take the next step in their career with our exceptional organisation.

We believe in being the best and that is why we strive to create a supportive and engaging working environment for all our staff where we will help you to be the best you can be and thrive in the workplace.

Our amazing team will welcome you with open arms, supporting you to get up to speed and helping you find your feet.

The Role

As an Administrator you will act as a first point of contact for service users and professionals working with Full Circle in Essex

You will undertake a range of administrative duties including maintaining office systems, data inputting and analysis and ensuring information is communicated with relevant parties in a timely manner.

About You

To be considered as an Administrator, you will need:

- Previous experience of office administration

- Ideally some experience of being able to analyse data for monitoring and evaluation purposes

- Experience of taking minutes, drafting letters/memos and mail shots is desirable although not essential

- Experience of working as part of a team and supporting your colleagues

- Experience of working with alcohol and/or substance users or another comparable field is desirable although not essential

- Proficient in the use of Microsoft Outlook and Microsoft Word and familiar with relevant database management systems

Other organisations may call this role Team Administrator, Data Administrator, Business Administrator, Administrations Assistant, Administration Support Assistant, Administration Officer, or Administration Support Officer.

The closing date for this role is the 10th October 2021 at 23:59.

Phoenix Futures are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

We are looking for a meticulous and motivated individual to join our team, with proven experience of maintaining accurate records and handling confidential information.

The successful candidate will provide administrative and financial support to the organisation, ensure the smooth running of the office, provide a ‘1st contact’ service to carers calling the helpline and administrate key events.

As the Office Administrator you must be:

• Available to work flexibly between Monday to Friday, including occasional evening and weekend activities.
• Have a passion for helping support carers living in the Southend-on-Sea area.
• Experienced in finance and administration.
• Willing to undergo a Disclosure and Barring Service check.

Closing date for applications: Friday 29th October 2021 – 5pm

Interview will take place online: To be confirmed

To apply for this position, please visit our website and complete the relevant forms.

Please do not send links, CVs, covering letters or additional documents, as they will not be considered.

If you have any queries about the role, that are not answered in the Job Description or Person Specification, please contact Southend Carers.

Southend Carers is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our objective is to create a working environment in which there is no unlawful discrimination, offers equity and reflects the community we support.

Job Description

Position: Receptionist/ Admin Assistant

Reports to: Assistant Office Manager

Working hours: 35 hours p/w

Annual salary: £17,290-£18,200 per annum

Ref: APA/RAA/12/20

ROLE:

The Receptionist/ Admin Assistant is to act as a professional, efficient and welcoming first point of contact for all visitors and staff to the London Office. Undertaking ad hoc duties and administration for other departments where required in order to provide proactive and efficient support for the business.

RESPONSIBILITIES:

• Deliver excellent customer service, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail;
• Answer phone enquires efficiently and politely, directing calls to appropriate departments/ external where appropriate. Also take messages and pass on to the relevant person on time.
• Greet visitors to the office in a welcoming manner, ensuring that their arrival is confirmed with the appropriate person.
• Answer client promptly and identify the visitor before allowing access to the building.
• Ensure that all mail is sorted/franked and collected on a daily basis.
• Manage deliveries promptly and ensure recipients are contacted quickly.
• Keep reception and back office area tidy at all times and ensure that all visitors sign in visitors book.
• Ensure all materials needed for meetings are available and that the meeting rooms are clean and tidy after each use.
• Check invoices against logs/delivery notes for couriers & stationery, code invoices prior to authorisation.
• Ensure head office seating plans are updated regularly in liaison with Central Administration department.
• Complete any administrative and typing duties as required.
• Ensure stationery cupboard is tidy and well stocked.
• Be co-operative when service users enter or leave through front door.
• Assist escort staff by opening and closing doors and assist as and when required.
• Maintain and communicate the rotas, taking minutes of various meeting as and when required. Ensure that reception is managed during lunch break.
• Assist with HR administration e.g. DBS checks, reference requests, updating employee file records and ensuring confidentiality of data.
• Assist with HR filing system updating manual and computerised files on timely basis in line GDPR regulations.
• To support Office management eg. Ordering of supplies, maintenance of utilities, maintain office database, spreadsheets, and office stationery.
• Assist as and when required towards building maintenance and office administrative tasks as directed by the line manager.
• To play an active part to maintain health and safety of the premise in line with policies and legislation, conduct fire drills, in particular, when Opportunity Zone learners arrive and depart the building by assisting other staff at the entrance.
• To check mailbox daily and pass the mails to admin team.
• Undertake any additional tasks as directed by the line manager and management.

Person Specification

(Essential skills and abilities):

1. At least one-year experience of administration work
2. Minimum GCSE level of education
3. Numerate and good command of oral and written English
4. Ability to communicate clearly and effectively including answering telephone calls and queries
5. Ability to use office equipment, e.g. fax, photocopier, computer, printer etc.
6. Excellent ability using Microsoft Office including, excel and the internet
7. Proven ability to manage a diverse workload
8. Ability to prioritise work and perform under pressure
9. Ability to type minutes of meetings
10. Ability to write clear correspondence
11. Ability to maintain filing and book-keeping systems as well as office dairy
12. Knowledge of the principles of equal opportunities and commitment to putting them into practice

Desirable:

1. Ability to assist in the organisation of events and seminars

Location:Home based in Scotland

Salary: £22,500 per annum

Contract: Full time (37.5hrs), fixed term contract until 31 March 2022

Would you like to contribute within an innovative and engaging organisation that is working towards bettering the lives of others through cycling? Cycling UK believes that cycling enriches people’s lives and is an essential ingredient in happier, healthier communities. Our mission is to enable millions more people to cycle, and we are looking for an enthusiastic administrator to help up further our goals.

In this role, you will work closely with managers and the head of development in Scotland to support our systems of reporting, grant making, training co-ordination, and events. If you have excellent organisational skills, strong communication skills, and an ability to work across multiple projects, we want to hear from you!

Tell us why you are the person to excel in this capacity.

Head to our website to explore the job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening and send to our recruitment team (contact details of our jobs page).

Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to both the job description and person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

Apply before 9am on 5 October 2021

We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.

Clifton College is a leading independent day and boarding school educating over 1,200 pupils aged 3 months to 19.

Founded in 1862, the College provides an exceptional all-round education that successfully combines a rich heritage with modern state-of-the-art facilities.

Located in one of the most beautiful suburbs of the vibrant city of Bristol, Clifton College continues to lead the way as one of the best independent schools in the country.

Clifton College offers day education, flexi and full boarding and is a proudly inclusive and supportive community, with over 40 nationalities represented.

The Database and Annual Campaign Administrator is a tremendously important Member of the Development Office Team. The incumbent will be responsible for database management and tracking of all College constituents. Included in this is populating our database with accurate information on parents and alumni including gift entry. The role also includes stewardship activities and account reconciliation. Essential to this role is the smooth running of the College's numerous calling programmes aimed at attracting support for prioritised capital projects and bursaries for qualified means tested pupils. 

The person selected will have advanced experience working with donor management databases and knowledge of charitable activities preferably at an Independent School or similar charity. If you are interested in working within a dynamic team of individuals whose goal is to maximise the charitable benefits to Clifton College then please do apply.

This is a full time, permanent role and the rate of pay is £25,000 per annum.

We are committed to creating and promoting a diverse and inclusive workforce that better reflects our community. Applications are welcome from all suitably qualified candidates regardless of ethnicity, gender, age or disability. We particularly encourage applications from under-represented groups.

Clifton College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

Database and Fundraising Administrator

£22,500 pa + benefits (25 days annual leave, reward scheme and pension, flexible working options will be considered)

Leatherhead, Surrey

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

About the role:

We are looking to appoint a Database and Fundraising Administrator to help the fundraising and engagement teams increase supporter engagement and maximise income generation.

Reporting to the Individual Giving and Supporter Engagement Manager, you will take responsibility for inputting data and income from a variety of sources onto our Customer Relationship Management (CRM) database, ensuring high data quality and integrity.

Having worked in an administrative/back office support role, you will champion data, systems and process improvement; and support the Database Officer in administering the CRM database, working collaboratively across the fundraising and engagement teams to maximise the efficiency of our processes and ensure data quality.

What we’re looking for:

• Competent in data input, data processing, data analysis and reporting – applications will be particularly welcome from those who have previously worked in CRM database administration in a customer or client relations environment, are educated to A level or equivalent, who have volunteered or worked in a charity
• A co-operative working style – you are able to work well with others, thrive working at a steady pace and have knowledge of the principles that underpin good customer care
• Strong verbal and written communication skills and a team-oriented focus
• Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines
• A confident user of MSOffice and experience of using a CRM database – you are neat and organised, produce high quality accurate work, and are able to carry out instructions carefully.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

How to apply:

To apply please send your CV and a covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others, and clearly state how your experience matches the essential criteria outlined in the Person Specification.

First interviews will take place at our Head Office in Leatherhead on 18 October 2021, with second interviews being held on 21 October. We will only contact those applicants who have been successful, and we may close the role early if sufficient applications have been received.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation.

Arts Emergency are looking for a Database officer who is a Salesforce Certified Administrator. The role will oversee our database systems (Salesforce and related integrations) and IT setup to ensure smooth delivery of all of our activities. Working with the Head of Operations and Finance and all departments, the Officer will be the key contact for database and organisational IT issues ensuring compliance with GDPR and other relevant legislation at all times.

We help young people from underrepresented backgrounds thrive in the arts and humanities. We provide guidance so they can chart their own course. We create connections to help them get ahead. Founded in Hackney by two friends, activist Neil Griffiths and comedian Josie Long, we now support over 1,000 young people nationally.

Our values

• We are bold, actively changing UK culture in a big, far-reaching way.

• We are optimistic about the future and celebrate the best in human nature.

• Community is fundamental to our existence and the success of our mission.

Joining Arts Emergency at an exciting time of growth, this new role involves the development of database processes supporting Programmes, Fundraising and Marketing and Communications. The position has an important focus on improving efficiency and ensuring the organisation can make the most of our Database systems.

This is a part-time position, four days per week Monday to Friday (days to be agreed upon). We will consider requests for compressed, or annualised hours. This post is initially offered as a fixed-term contract for one year.

For more information on Arts Emergency and the role, please visit our website via the 'apply on website' link

Harris Hill is proud to be working with this amazingly ambitious UK based health charity.

If you are a Database Officer with an understanding of finance administration we are delighted you are reading this and we hope you apply and find out all of the relevant information.

Do get in touch with us if you have the experience, we will send you the job description to give you a better picture of where they are as an organisation and the kind of person they are looking for as they build their team.

Recently the charity was re-branded and whilst it had a superb track record in funding medical research, it wasn't well known outside of medical circles. They re-branded their mission and they became more visible and accessible for those who need them.

Before the re-brand they had just over 30,000 visitors to their website. Today, they average 100,000 visitors per month to the website, over a million a year.

Helping to support people affected by specific health conditions is at the very heart of everything they do.
This role is crucial to underpinning their stakeholder relationships and supporting the mission of providing expert information, raising awareness and funding life-changing and life-saving research.

They are looking for a team member who is as fascinated by health, and someone who can embrace the size of the ambition and share their vision.
Are you ready to use your experience, skills and energy to provide the data reporting required to assist the team in serving the community?
Can you help them raise their profile, presence and income so that they can transform the levels of research into this hugely important and overlooked area of health?

You will be joining a small, professional and passionate team that punches way above its weight. You will be energised by this opportunity as it gives you the opportunity to grow with the charity so that more people affected by these specific health conditions can be supported.

The role

As Database Officer, you will assist the Finance Manager in the effective financial administration and management of the charity to ensure that donors and supporters receive an excellent service.
This will involve carrying out data imports and exports and ensuring the accuracy and integrity of the database is maintained. You will work with the fundraising team providing financial and other ad hoc reports as required. You will build relationships with various departments in hospitals and clinics to proactively promote our information resources.
You will assist the Finance Manager and CEO with preparing communications for the Board of Trustees.

Experience

- At least two years' experience in a charity database and finance administration role
- Experience of accurate data input, updating, extraction and analysis of a CRM database
- At least two years' experience of managing a Raiser's Edge database or three years' experience of managing a comparable CRM database and willing to undergo training.

Desirable :
- Experience of monitoring, developing and implementing new administrative processes
- Experience of providing exceptional quality customer service/donor care
- Experience of supporting and advising database users

Knowledge & Skills
- ability to implement effective administrative procedures
- ability to effectively use systems e.g., word processing, file management and record keeping
- knowledge of banking processes and reporting of financial data
- ability to proficiently use MS Office applications, especially Excel and Word

Good Luck!

1. Background to Life Cycle UK

In our age of climate emergency, rising inequality and public health crisis, we believe more cycling is vital for better physical, mental and environmental health.

Our Vision

A world with clean air and healthy people where cycling is the chosen mode of transport, for most people, for short daily journeys.

Our Mission

We help more people get cycling, to transform lives and the environment.

What we do

To achieve this, we:

1. Offer people access to working bicycles
2. Help people gain the skills and confidence to cycle wherever they want, whenever they want
3. Offer extra support to anyone who faces barriers to unlock the benefits of cycling
4. Strengthen the cycling sector: we train new bike mechanics, cycle instructors and partner with Local Authorities, businesses and other charities looking to boost cycling levels.

Our Approach

We work with people to offer practical support to help them cycle, in ways that can scale up and be replicated elsewhere. We want to build independence, not dependence, and help people continue to benefit from cycling beyond our direct involvement.

We are passionate about always working in a way that maximises social value                               

Video: bike recycling “Repairing Bikes, Rebuilding Lives” Video: tandem cycling for the visually-impaired “Two’s Company”

Our Values – we believe:

• We strive for excellence in everything we do
• We treat everyone with honesty, decency, openness and respect.
• We aren’t afraid to try new things. We are bold. We are always learning.

Life Cycle UK was founded in 1999 and works with 9,000+ people a year. We run projects in the West of England, Swindon, Hereford, Bournemouth & Derby. 

1. Job Description

It is an exciting time for Life Cycle UK – public interest in cycling is the highest for a generation and a record number of people are enquiring about using our charity services.

As we grow, we seek a highly organised individual with excellent communication skills who can act as a friendly point of contact for initial public enquiries – and then work with colleagues to manage requests, keep accurate records and help maintain efficient internal systems.

This role will be mainly based at our CREATE Centre main office in central Bristol, but you will work one-day per week at our Bristol Bike recycling office (based at the bottom of the car park of Horfield prison) and remotely with colleagues across the organisation at other locations in Bristol and beyond. You will be expected to gain a good knowledge of all our charity services, but will work particularly closely with the Cycle Training team, Bristol Bike Recycling team and our small Marketing and Data team.

Whilst you will have at least some previous administration or customer service experience, a positive attitude, willingness to learn, attention to detail and excellent customer service skills are more important. 

3. Key responsibilities

• First point of contact for public enquiries (phone, email, online, social media)
• Help the public with requests and bookings, providing an excellent customer experience
• Triage more complex requests to relevant staff in a timely and efficient way
• Help charity personnel with basic information requests, reporting and use of internal systems
• Support staff with secure record-keeping, data hygiene and GDPR compliance
• Manage sensitive or restricted data from our partnership with the Ministry of Justice
• Basic tasks in CRM, website and internal IT systems
• Help the smooth running of our workplaces: book external contractors, order office supplies etc.
• Occasional minute taking at Trustee’s Board and Sub-Committee meetings, if required
• Book meetings, meeting rooms and assist with the organisation of events
• Any other general administration tasks, as necessary

Person specification

Essential 

• Minimum 1 year’s administration/office assistant/customer service experience
• Excellent customer service skills
• Confident communicator (spoken and written)
• Good attention to detail
• Proactive and highly organised
• Good Microsoft Office skills 
• Ability to learn confident use of databases and software types
• Self-motivated and able to work independently – and as part of a team
• Friendly, compassionate and approachable, able to relate to people from all walks of life
• Committed to equalities, diversity and accessibility.
• Committed to continuous professional development and learning.

Desirable

• Previous database administration experience 
• Basic knowledge of GDPR and cybersecurity
• Basic, day-to-day website maintenance
• Basic social media skills
• Numerate
• Effective minute taking
• Knowledge of or experience of Microsoft SharePoint

Note: This job description is for guidance only. You will be expected to undertake activities as required in order to help the charity develop and increase its social impact.

Terms & Conditions

Salary: £18,525 - £20,003. This is at Life Cycle UK salary band 1

Working hours: Full Time (37.5 hours / 5 days per week). Occasional evening or weekend hours may be required – but only with advance notice (e.g. minute taking at Trustees meetings)

Working days:  Monday - Friday

Contract: Fixed-term 12-month contract. Life Cycle UK may consider extending beyond the end of the initial term, depending on performance and our ability to secure funding, but this is not guaranteed.

Probationary Period: 6-months, with reviews at 1 month, 3 months and 6 months.

Annual Leave: 31 days paid leave in each holiday year, pro rata. Statutory holidays such as bank holidays are included within this entitlement. 3 of these days (pro-rata) must be taken between Christmas and New Year when the Life Cycle UK office is shut. All employees will receive one extra day of annual leave, pro-rata, for every full year they are employed by Life Cycle up to a maximum of 5 additional days.

Pension: 5% contribution to pension

Other benefits: Staff discount on a refurbished bike (or Cycle to Work scheme for a new bike); TechScheme, free cycle training; free annual bike check-up; discounted Endura cycle clothing; team building meetings and socials; professional development opportunities.

Location: Main work location: CREATE Centre, Smeaton Road, Bristol, BS1 6XN.  One day per week at The Life Cycle Hub, 19 Cambridge Road, BS7 8PS.

Reports to: Bikeability Delivery Lead

Training: opportunities will be available: to be discussed on appointment.

Working with volunteers: Life Cycle values its volunteers, who make a vital contribution to our work. You will be expected to encourage, develop and support volunteer involvement in our work.

Equalities focus

Whilst equalities and diversity have always been important to us, we are now on a journey to becoming an anti-racist organisation. This means we are committed to increasing diversity amongst our staff, volunteers and participants – and to actively tackling unconscious bias and structural racism. We expect all staff to share our commitment to being always learning and working to address racial inequality, in order to achieve racial justice both inside and outside Life Cycle UK.

Pecan is a highly respected and dynamic Christian charity. We have been working throughout Southwark for 30 years, helping people who face seemingly impassable barriers to find a way through, re-write their futures and flourish. Our strong staff and volunteer team work with the most vulnerable people to transform lives and communities. Our work is founded on our mission, vision and values, and we are committed to showing kindness, raising self-belief and inspiring hope for the future in the individuals we serve.

As Southwark Foodbank Administrator, you will provide administrative support to the Foodbank project. Supporting the Foodbank and Deputy Foodbank manager in administrative tasks. Maintaining databases and spreadsheets. Thanking our donors. Managing mail outs to donors, suppliers, and supporters. Some social media input. Managing our volunteer system and communicating with volunteers. Occasionally helping with a Foodbank session.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 30-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits.

We want to hear from you if you:

• Have administrative experience
• Can work with spreadsheets and databases, Word, Mail Merge
• Have good interpersonal skills
• Have experience of the food insecurity sector

Main Responsibilities:

• Answer calls and deal with clients, supporters and volunteers
• Maintaining databases and spreadsheets
• Sending mail outs for Harvest and Christmas
• Co-ordinating and supervising volunteers

Key Requirements (specific skills, qualifications required):

• Good computer skills
• Good interpersonal skills
• Good team worker
• Able to supervise and manage volunteers

Desirable knowledge/expertise

• Experience of the voluntary or community sector
• Experience of working with disadvantaged groups
• Experience of dealing with people from a range of backgrounds and cultures
• Understanding and experience of a range of Christian traditions and denominations and ability to relate well to all

Please read the job description before applying. To apply please submit a CV and covering letter (max 2 pages). In the covering letter please address these questions:
 

1. What excites you about working with Pecan and Southwark Foodbank?
2. Tell us about your computing experience and which computer programmes you are confident using.
3. What administrative experience do you have? Is there any initiative that you are particularly proud of?
4. What experience do you have of volunteering or working with organisations that are seeking to alleviate food insecurity?

Closing Date: Friday 1st October 2021, 5pm
Interview Date: Monday 11th October 2021, Time TBC

We are looking for an experienced Database Manager to manage, develop and maintain the charities database systems. You will need to have strong experience of relational databases.

Location for the role is flexible and they are open to hearing from candidates who are looking to work part time.

The Charity Leading development organisation fighting poverty.

The Role
Manage supporter and relevant volunteer data in systems including Raisers Edge NXT and BlueVenn databases, becoming the subject matter expert
Develop standard import processes for incoming data to ensure accuracy and efficiency Drive continuous improvement in data quality by improving organisational understanding of data capture
Play a leading role in ensuring all data sources and data flows (in the context of supporter / volunteer engagement and insight are synchronised in a timely and accurate manner to provide a sing view of supporter activity.
Promote best practice with regards to using data
Manage user access to ensure each user has sufficient, but not excessive data access to complete their duties, ensuing access is removed if someones role changes or they leave the organisation.
Effectively lead, develop and motivate a high performing team within the performance management framework
Provide technical and expert advice to the organisation to ensure data quality and the value of insight is understood and valued.

The Candidate
Substantial customer database experience at either key user or administrator level.
Successfully implemented database developments and adapted the use of customer databases to match business needs.
Experience of configuring data warehouses and ETL routines
Significant knowledge of Raisers Edge
Working knowledge of SQL (e.g. queries and scripting).
Experience of working across teams to deliver technical solutions and generate high levels of internal buy-in.
Experience of using Raisers Edge at an administrator/ trainer level.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Issimo is a small for-profit Salesforce consultancy working with UK charities to help them to get the best from their  Salesforce investment.

We are looking for an experienced Salesforce administrator to get involved with scoping, implementing and supporting a range of new and ongoing projects. This will be a busy and demanding role where you will balance a number of parallel work streams.

The ideal candidate will have worked as a Salesforce administrator in the UK Third Sector so understand its constraints and opportunities. Excellent communications skills are essential. You will also need a level of commercial awareness to balance the needs of the client and the consultancy.

This role has great scope for development. You will be expected to work towards certifications for which time and support will be given and you will gain in-depth knowledge and experience of the Salesforce ecosystem. 

This is a rare opportunity for you to take your Salesforce career to the next level. 

The role is 37.5 hours per week and is fully remote. We support flexible working.

We are looking for a highly organised, effective administrator to support us in enabling incredible engineers and innovators to bring their skills to the UK through the Global Talent Visa route, as well more broadly support our work connecting with the global engineering community.

You will be joining a small, friendly and supportive team that promotes and fosters international collaboration and mobility across the UK and global engineering communities. Specifically, you will be providing administrative support for our work reviewing and endorsing engineers for the Global Talent Visa, liaising closely with our Fellows, the Home Office, and other endorsing bodies. We are therefore looking for someone who is an excellent administrator, with strong communication skills, an ability to work with people of all seniorities, and who can sensitively and effectively handle data, including personal data. If this sounds like you, we’d love to hear from you!

The Royal Academy of Engineering is harnessing the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we are growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public.

We are a UK-based organisation with a global perspective. Through our international partnership activities, we contribute to stronger global engineering leadership, connect researchers and innovators working on solutions to global challenges, and support UK strategic advantage in science and engineering.

As an organisation, we are small enough that you will be known, seen and understood, and big enough to offer great benefits which you would usually associate with much larger organisations.

We offer an unrivalled package of benefits including a non-contributory pension scheme, BUPA cash plan, private medical insurance, subsidised restaurant, regular social activities, health and wellbeing programmes and the possibility of flexible working, as well as significant investment into your personal and professional development.

We have an inclusive and flexible approach to hybrid working based on trust and respecting individual difference, with a fantastic central London office near St James’ Park when you need it.

To find out more and to apply, please visit our website.

Closing date: Midday on 1 October 2021.

Interview dates: 6 and 13 October 2021.

Who we are

Open Doors is a Christian charity that is looking to recruit active, practising Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten but can stand strong to serve their communities and give life.

Job summary

The team’s primary objective is to ensure a positive Supporter Experience by meeting the responsibilities and requirements of the roles within the team and the post holder will assist in doing this by delivering a timely and effective service to both existing and potential supporters of Open Doors UK.

The post holder will, as part of the Supporter Finance department remit, assist in all the tasks associated with the processing of supporter gifts inclusive of Direct Debits, Standing Orders and Bank downloads.  The post holder will also be responsible for maintaining effective and timely contact with supporters in order for the department to meet Key Performance Indicators, to provide excellent supporter experience.

About the team

Reporting to the Supporter Services Team Leader, you will work closely with the other members of Supporter Services team and the Finance team.

Hours

37.5 hours per week for full time role. Usually between 8.00am to 6.00pm Monday to Friday. This position may involve some evening and weekends at conferences and events for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements:

• enter new supporter information onto the database ensuring consistency and accuracy
• ensure that supporter records are regularly maintained with accurate and up to date information
• accurately and efficiently amend records in accordance with supporter information and requests and any other required amendments
• process donations through the CRM database, to include dealing with reimbursements through payment gateways and updating CRM as required
• assist in the processing and administration of Gift Aid declarations
• assist in the opening of incoming mail
• assist in the processing of incoming gifts to Open Doors and prepare single and regular gifts for batching and data input to the Open Doors database system
• respond, in cooperation with Open Doors colleagues, to supporter requests and queries in a timely and efficient manner
• develop and maintain effective communication with both Supporter Finance colleagues and other departments and respond to needs for assistance where necessary
• assist in the daily banking of cheques and cash
• send acknowledgement letters of donations to supporters
• to be aware of, and adhere to, the HMRC auditing requirements
• to adhere to GDPR Policies and regulations
• the post holder will be required to process core specialisms such as Direct Debits (which includes processing files in the banking system), download Standing Orders, working with the Finance Team reconciling bank accounts, liaising with third party financial agencies as and when required, communicating with the supporter directly regarding individual financial and general inquiries
• to undertake other reasonable departmental tasks as requested by the line manager.

Key Result Areas:

• Providing high quality supporter experience in terms of timely and accurate data entry of donations and supporters’ requests for further information of Open Doors ministry or resources input
• Effective and supportive team-working

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting, etc.
• committing to private prayer for the work associated with this role, e.g., closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else
• to ensure good Christian stewardship to all matters involving money

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Culture

• committed Christian who is completely in sympathy with the calling, mission and Core Values of Open Doors
• chemistry with Open Doors staff

Competency

• excellent interpersonal skills and the ability to deal with a wide cross section of people
• educated to A level or equivalent
• administrative experience within a supporter or customer finance environment
• ability to work under pressure and to deadlines
• ability to produce work of a consistently high standard
• experience of using email to communicate and ability to communicate professionally and effectively
• computer literate with knowledge and experience of word processing, spreadsheet and databases
• excellent numeracy skills and financial awareness
• ability to work with an evolving database and process                                                                   

Character

• able to work effectively under pressure
• responsible and mature outlook
• demonstrates a high level of commitment
• a positive and professional approach both internally and externally

In addition, it would be beneficial for you to demonstrate the following:

• experience of working with a customer or supporter database system

Enhanced disclosure information may be requested from the DBS in the event of a successful application.