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Page 1 of 13
Chiswick, Greater London
£25,000 per year
Permanent, Full-time
Job description

DKMS have an exciting opportunity within our office in Chiswick, West London for a Database Administrator. You will be working on a full-time permanent basis (37.5 hours per week, Monday to Friday 9am – 5pm) and in return, you will receive a competitive salary of £25,000 per annum plus great company benefits.

About DKMS:

DKMS UK is a national charity and not-for-profit organisation established in the UK in 2013. The organisation works in the field of blood cancer and blood disorders, with the primary aim of recruiting potential blood stem cell donors to the UK registry, who will then be available to donate their blood stem cells to patients in need of a life-saving blood stem cell transplant.

DKMS has grown and developed massively in its nearly 30-year history and is now the world’s largest blood stem cell donor centre, having passed in early 2020 the milestone of recruiting 10 million donors globally. Since its founding, DKMS has created over 85,000 second chances of life (as of June 2020).

As of June 2020, we have recruited c680,000 donors to the UK registry, which account for just over one-third of the 1.9 million registered donors in the UK. Since founding, we have arranged over 1,000 blood stem cell donations and are growing our work and impact at a fast pace.

The Database Administrator role:

The Database Administrator is responsible for ensuring the data on our rapidly expanding database of blood stem cell donors and fundraising supporters is accurate and kept up to date. As the first point of contact for queries, you will provide excellent customer service to all our donors, supporters and stakeholders.

Key Responsibilities of the Database Administrator:

- To complete the data import of new online blood stem cell donor registrations on a daily basis, verify incorrect addresses and prepare data for export to our fulfilment partner so that swab packs can be dispatched.
- To support the Database Manager in maintaining clean data on the database, including developing cleansing priorities and strategies, so as to ensure potential donors can be easily and quickly contacted if they are matched to a patient.
- To create and manage database reports and visualisations to support other departments.
- To identify and clean duplicate records, liaising with our data entry company, where required.
- To support the Customer Support Team, to adjust and update contact details in the database.
- To liaise with International Data Management Team to collaborate on the continuous improvement of the database.
- To maintain confidentiality of donor and supporter data, ensure best practice standards are adhered to.
- To respond to subject access requests, as required and approved by the Database Manager and Head of Customer Service.
- To support requests for second swab packs, as required.
- To provide support for ad hoc projects within the Customer Service Department, such as CRM implementation and retention mailings.
- To meet with the Database Manager for the purpose of regular supervision and appraisal.

What are we looking for in our Database Administrator?

- Educated to A-Level, or equivalent.
- Experience of working with a complex or large Customer Relationship Management database.
- At least 1 years’ experience in a similar role.
- Advanced Excel skills.
- Good skills in the other Microsoft Office suite of programmes.
- Experience of using data to create regular and bespoke reports and dashboards.
- Highly confident in working with large or large CRM databases.
- Excellent communication and interpersonal skills (both written and verbal, with a friendly and professional telephone manner).
- Well organised with strong attention to detail.
- Collaborative working style and team worker.
- Ability to work independently.
- Proactive and flexible.
- Strong passion for the DKMS mission.


- 25 days’ holiday per annum (plus public holidays)
- Season Ticket Loans
- Cycle to Work Scheme
- Corporate Eye Care Scheme
- DKMS pension scheme – automatic enrolment contribution rate: 3% employee, 5% employer.
- Further information on staff benefits are coved on our website.

If you think you have what it takes to become our Database Administrator, please apply online today, we’d love to hear from you!

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Posted on: 04 September 2020
Closing date: 03 November 2020
Tags: Admin
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