We are seeking a highly efficient, experienced Administrator to join our small professional team. You must have excellent communications skills, be thorough and accurate, be able to multi-task, remain calm under pressure and add to our team dynamics. You must possess a range of administrative and secretarial skills including good IT skills. The post will involve supporting evening training events during term time approximately once a week.

Good interpersonal and teamwork skills are essential as is a sense of humour and the ability to exercise tact, diplomacy and sensitivity.

You need to be committed to our vision of ‘Developing Church of England Education’, be in sympathy with the aims and objectives of the Christian Church, and ideally have an understanding of the workings of the Church of England in Education.

Closing date for applications:  9am Monday 16 December 2019

Prospectus is thrilled to be working with SPANA in their search for a Database Officer. SPANA's goal is simple: to improve the welfare of working animals in the world's poorest communities. Through three key areas treating, training and teaching they are inspiring others to act in the best interests of working animals while also providing practical, professional and sustainable solutions today.

The overall purpose of this role is to support the Database Manager to produce accurate and GDPR compliant data selections from a complex database, manage the data flow for assigned appeals, ensuring income is processed and reconciled accurately and within agreed time frames, and support the Fundraising team by producing reports, KPIs and analytics. Assisting with generating e-newsletter lists, adding new subscribers and providing cover for database tasks when required is also part of this role. You will maintain the helpdesk inbox, identify potential weaknesses in the database and help create and implement new systems and processes to improve the database.

To be successful as a Database Officer, it is essential to have CRM experience (ideally Raiser's Edge), including experience of creating data selections, queries and segmentation for appeals. You will understand the importance of data cleaning and quality enhancement, be able to organise and prioritise varied workloads, plan effectively and work to tight deadlines.

A full job description will be provided to candidates shortlisted by Prospectus.

Please note this position may close earlier than advertised as CVs are being reviewed on a rolling basis, so apply now!

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible

We’re looking for a proactive and enthusiastic administrator to join a fast-moving team and provide vital support to the Supporter-led Fundraising team at Alzheimer’s Research UK. The roles will be crucial in providing excellent customer service to our current community fundraising supporters through prompt, helpful, professional and friendly contact.

We’re looking for someone with strong communication skills who can support various teams, manage a busy workload, lead on projects and help to develop new team resources and tools.

Fundraising experience is not essential for the role, but we’re looking for someone with the drive and passion to change the future for those affected by dementia. The successful candidate will be enthusiastic, want to learn and develop and be keen to get involved.

Main tasks of the role:

• Responding to fundraiser queries and requests in a timely and professional manner.
• Planning and implementing stewardship plans for supporters.
• Fundraising data management: inputting data into our CRM system.
• Supporting on fundraising projects and product development.
• Event support: organising and attending events.

What we are looking for:

• GCSE or equivalent in Maths and English, with grades 9-4 (A-C equivalent)
• Excellent, enthusiastic telephone manner.
• Excellent written and verbal communication skills.
• Experience of supporting fundraisers or working in another customer service role.
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases, ideally Raiser’s Edge.
• A professional and hard-working team player.
• Good organisational skills.

Location: Granta Park, near Cambridge

Salary: Circa £21,000 per annum, plus benefits

Please download the Vacancy Pack for full details.

Please note that the official job title for the successful candidate will be Supporter Engagement Executive. When accessing our online recruitment system, the role will be listed as Supporter Engagement Executive.

The closing date for applications is the 1st January 2020, with interviews to be held on the 10th January 2020. Please indicate in your cover letter if you are unable to attend on this date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

The Leasing Administrator/Officer (Commercial) will be working for a charity supporting and enhancing the lives of people in the local and diverse community.

We are looking for an individual who is community and customer focused and possesses a keen interest and experience in undertaking commercial property lettings and dealing with associated legal documentation.

You will need to have the right blend and balance of technical and practical skills, legislative and commercial awareness and people management skills.

To find out more about this exciting role and to apply visit Westway Trust website.

We need a brilliant organiser to keep our charity running smoothly as we scale up to reach more young people.

We’re looking for someone who is excited to play an essential role in the team and our social impact by providing administrative support to all aspects of our work and ensuring all our operations are well-organised and efficient.

This will be a varied, hands-on role in a dynamic organisation that’s always changing and taking on new challenges.

As the organisation has plans to scale up, this is an opportunity to provide support to an expanding team and take growing responsibility over time for our operations and improving our processes.

Please ensure you send both a CV and cover letter. Only applications containing both will be considered!
 

Responsibilities

• Provide administrative support with our marketing and communications activities, to help us reach more schools and keep them engaged. You will help with scheduling e-newsletters, updating websites, creating simple sign-up forms and keeping mailing lists up to date.
• Keep our databases up to date and accurate.
• Plan and manage the logistical aspects of our events, from stands at education shows to our teacher training days, including pulling together materials and booking team accommodation, travel and catering.
• Liaise with our schools, including sending out invoices, chasing payments, setting up online accounts and preparing and sending out welcome packs.
• Support the team with a variety of admin tasks including monitoring inboxes and social media accounts, answering general inquiries and ensuring we have stationary and resources.
• Research opportunities to reach more young people, for example identifying new schools that might be interested in our programmes.
• Build efficiency into the team’s operations and help to improve our processes.

Skills, attributes and experience

• Excellent organisational and time management skills: you are able to stay on top of a varied workload and prioritise appropriately, balancing short-term demands with longer-term goals. You’re energised by keeping teams processes well-organised.
• Exceptional attention to detail: you have experience making sure information is accurate and well-organised, from databases to team inboxes and calendars.
• Strong verbal and written communication skills: You are able to build rapport and communicate clearly.
• At least 1 year of experience in a relevant role, including experience using MS Office systems.
• Ability to think critically and creatively to solve problems. You are able to work in a self-directed way and adapt to change.
• The initiative to anticipate the needs of the team and resolve operational and administrative issues before they arise.
• The drive and positivity to overcome setbacks.
• Teamwork: you take ownership of your work and you enjoy working collaboratively and contributing to a supportive team.

This role involves working with young people, so you will be required to have a DBS check (which we will organise).
 

ABOUT THE ECONOMIST FOUNDATION

We are a fast-growing charity that uses the journalistic expertise at The Economist newspaper to give young people the skills to think for themselves about current affairs.

What we do: We enable inspiring discussions about the news in classrooms and between schools in different communities.

Why we do it: Taking part in these discussions develops young people’s critical thinking skills, communication skills, confidence and knowledge of current affairs. These capabilities can help to change a young person’s life. They’re essential for working out the truth in the face of misinformation, one-sided debates and missing context in the media. They’re also hugely important for succeeding in school, employment and beyond. Our priority is to work with disadvantaged and marginalised young people who have fewer opportunities to develop these ‘news literacy’ competencies even though they have the most to gain from them.

Our impact: See the difference that our work makes here: BNC Impact | Burnet News Club

Our story so far: The Foundation was set up by our Chief Executive from inside The Economist in 2012. Since then, our core programme has achieved national scale and is running in over 80 schools across the UK, reaching 2000 young people every week. We are actively engaged with the ‘news literacy’ community, speaking at events internationally and giving input to the Fair Education Alliance, News Literacy Network and parliamentary inquiries. This year we were named by Escape the City as one of the top 100 places to work to make a difference, and we were recognised by HundrED as one of the top 100 education innovations globally.

Our plans: News literacy – the ability to think critically and communicate confidently about the news – is increasingly seen as a priority in education, business and politics. We're very excited about the opportunity this presents to grow our impact, and we have ambitious plans to do this in the coming two years including doubling the reach of our core programme, the Burnet News Club. This role is essential for delivering our growth plans.

ENJOY THE ADVANTAGES OF A SMALL, FRIENDLY CHARITY WITHIN A LARGER BUSINESS

The Economist Foundation is an independent charity that sits within The Economist but also works quite separately.

As we’re a small organisation, everyone plays a significant role in our work and deciding our plans for the future. We’re an informal and very friendly team. We make each other lots of cups of tea and we like finding excuses for social activities. We work hard but also flexibly, and some of us use that flexibility to be involved with other projects outside of work such as volunteering.

The Foundation was named by Escape the City as one of The Escape 100: Best Companies to Escape to in 2019.

At the same time, we have the advantages of a larger company. There are excellent benefits at The Economist Group, including a very good pension plan (the company will contribute up to 11%), private medical insurance, gym discounts and much more. There are plenty of opportunities to learn from the expertise in the company. There is a formal mentoring scheme and a good training programme, and the Foundation works closely with senior colleagues in the editorial team as well as many other parts of the business.

We’re supported by a global media brand which is becoming ever more valued in an uncertain world.

 
DIVERSITY

We welcome applications from candidates from all backgrounds. We know that diversity within an organisation makes it stronger. And we know that maximising our impact depends on reaching and supporting young people, and teachers, from all backgrounds. So we deeply value diversity in all respects, including age, cultural identity, race, colour, ethnic origin, national origin, gender, religious beliefs, disability, class or sexual orientation. We are passionate about continually improving our understanding of barriers to diversity and inclusion, and finding ways to overcome these in everything we do.

I am currently looking for a Salesforce Systems Administrator to work with the internal team for an innovative research foundation. This 6 month FTC will see you delivering new key systems to the organisation including a CRM/Grant Management System (Salesforce), Finance System (Salesforce) and HR System. As the System Administrator you will provide technical solutions to maximise the capability the new systems and processes and develop the competence and knowledge of users.

Main duties:
Support the internal teams with the transition of new system and processes
Be part of the team to undertake requirements gathering and user consultation sessions to gain background project information
Support the mapping of as is and to be process maps to aid in the delivery of best possible solutions as well as responsibility for maintenance of these process maps
Work on improving existing systems by studying current usage practices, taking full advantage of Salesforce functionality, and making recommendations for improvements
Be part of the team to facilitate effective User Acceptance Testing for new & updated systems, fixes & enhancements
Support business process workshops/training
To oversee, manage, review and challenge the new systems and proactively look for opportunities for improvements
Managing appropriate change management
Provide a consistent and approachable point of contact for superusers of the new systems

If you have the above skills and experience, please apply online or contact Sekai today!

A charity in London is recruiting a Learning and Development Administrator on a short interim basis. They are looking for someone to deliver strong L&D support.

Responsibilities: 

• Coordinate all training and learning events and managing communication with staff and suppliers
• Maintain and update employee training information
• Respond to all L&D queries, escalating issues where necessary
• Produce reports and analysis of learning activities
• Provide support to the L&D Advisors and Head of L&D

Qualifications/experience required

• Demonstrable experience in an L&D role
•  Ability to multitask
• Strong written communication
• Experience using databases and producing reports
• Organised and able to react to a varying workload

This role has been created to support Prism the Gift Fund's growing team with general office administration as well as data processing and other financial administrative tasks. Prism is a talented team of exceptional colleagues who are professional, dynamic and hard working.

WHO WE ARE

Prism the Gift Fund (Prism) increases giving to charity by offering a personal service to those donating large sums of money. We are an entrepreneurial and dynamic charity, working with high net worth individuals, foundations and groups of donors to administer their charitable giving. Our growing team is a talented team of exceptional colleagues who are professional, dynamic and hard working and we’re proud to be one of the Escape 100: Best companies to escape to in 2019! We also won the Luxury Briefing Award for Best Philanthropy Offering this year and the MPF Award for Management Excellence 2018 for ‘Best Philanthropy Engagement’.

Prism the Gift Fund is a UK registered charity, and company limited by guarantee in England and Wales. Our mission is to increase the flow of funds into the charitable sector which we deliver through 2 key offerings:

• Donor Advised Fund (DAF) services to HNW / UHNW individuals & families who channel their national and international philanthropy through Prism the Gift Fund as a time, cost, and tax effective alternative to one’s own grant making foundation.

•  Collective Fund services - charitable, finance, and governance infrastructure - to groups who want to create brands or projects of a charitable nature under the auspices of Prism the Gift Fund. The Collective enters into a relationship with Prism, benefiting from our charitable expertise and where we provide the administration, due diligence and disbursement of the funds raised in their name.

Both of the charity's service offerings have increased exponentially in popularity over the last five years, with Prism's income and grant making to charities around the world last year being in excess of £45m and £25m respectively.

KEY RESPONSIBILITIES

· Maintenance of office systems including answering the telephone and re-directing calls, filing, meeting and     greeting clients, collecting and managing incoming post and drafting timely replies to incoming correspondence

· Act as a first point of contact for the office and support Relationship Managers with responding to general enquiries from individuals, organisations and other stakeholders

· Provide administrative support to Relationship Managers

· Liaise with and support our internal team to ensure all donations are processed and recorded efficiently

· Work with the Collective Fund team to capture relevant account management information

· Ensure thank-you letters are drafted and sent to donors

· Support and deliver other projects and tasks in line with developing your skills and experience

CANDIDATE

· Minimum Maths and English GCSE at grade C or above

· Previous work experience essential

· Excellent organisation and administration skills

· Strong oral and written communication skills

· Strong numerical skills

· Highly proficient in Word, Excel, PowerPoint and databases

· Professional interpersonal and communication skills to a wide range of people at all levels of situations on

 the phone, face to face and in writing, for engagement with staff, Trustees and external contacts

· Since the successful candidate will be communicating with clients on a regular basis, a proficiency in both written and spoken English is necessary.

· Able to prioritise a varied and fast paced workload

· Able to make judgement as to when to take the initiative

·     Passionate and interested in the Charity Sector

WORKING HOURS: 9.00 – 17.30, Monday to Friday with an hour for lunch.

Job Title: Administrator & Office Manager

Reports to: Operations Manager

Location: Queen’s Park, London

Salary: £22,000 pro rata.

Hours: Part time – 24 hours per week spread over 3 days.

Benefits: 25 days pro rata annual leave entitlement, pension scheme contributions.

Are you:

A friendly, efficient multi-tasker with a proven track record of successfully completing tasks to a high standard? Enthusiastic about wanting to get things done? Keen to join one of London’s best respected youth charities?

We are:

A Youth Project in W10 that was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish. The service currently operates 5 days a week, with much scope to develop new programmes.We offer a range of activities from Judo, Homework Club, Lyric Writing and much more, tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings. The Avenues Youth Project offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

This is an exciting opportunity for an experienced Administrator and Office Manager wanting to contribute to the effective running of a busy youth centre.

Purpose:

The newly-created Administrator and Office Manager role is a varied role and will involve supporting the Programme Manager, the Operations Manager and the Director in administrative tasks contributing to the day to day running of the office and overall organisation. This role has been created at an exciting time of growth for the organisation. The Administrator and Office Manager will play a crucial role assisting this growth and ensuring that we can continue to deliver outstanding services with streamlined processes.

It is a critical role in our transition from publicly funded organisation to stand-alone social enterprise. 

You will:

• Provide administrative support to The Avenues Youth Project as required including, screening emails, letter correspondence, taking phone calls and messages, and responding to enquiries where appropriate.
• Organise and attend meetings as required and take accurate and concise minutes of meetings.
• Develop and maintain effective information management systems (e.g. hard copy and electronic filing systems, databases, records of actions and decisions)
• Organising systems for the maintenance of company records.
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems.
• Keep an accurate account of stationary, office and cleaning supplies and place orders to replenish stock when required.
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements.
• Assist in overseeing and organising any external bookings of the facilities.
• Dealing with correspondence from third parties in a timely manner.
• Input data regularly into our online data collection system.
• Ad-hoc secretarial duties where required
• The job is not limited to the above duties, and as this is a new role there is scope for the Operations Manager to identify additional reasonable responsibilities as the role requires. You will also, at times, support the Programme Manager with their duties

Qualifications

3 x A Levels – passed

English & Maths GSCE – Grade B or above

Person Specification

You have a proven track record of successfully completing tasks to a high standard; 

You are a self-motivated individual who is good at working others;

You are organised and work methodically but are comfortable working under pressure and unflappable in the face of unforeseen priorities;

You are happy to be flexible with your working styles and patterns to ensure results;

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker and have experience in a busy office environment;

You have excellent IT skills including Microsoft Office packages;

You have excellent written and spoken communications skills with a strong attention to detail;

You are personable, patient and proactive;

You are interested in youth work, young people’s personal development and participation in society.

To apply for this role please send your CV and a detailed cover letter with your application.

Finance Administrator – Part-time (3 days)

Archaeology Scotland

Archaeology Scotland is a Scotland-wide charity and is a voluntary membership organisation which works to secure the archaeological heritage of Scotland for its people through education, promotion and support.  You will be working as part of a small team based in Musselburgh but covering project across Scotland. This is an opportunity to join a vibrant team, and help establish financial best practice for a growing educational charity.

Objective of the post:

To provide accurate accounting and financial services to the organisation and establish and maintain an effective working relationship with clients and colleagues.

Main Duties

Xero Accounting System and online banking

Operate cloud-based accounting package (Xero)

Processing all Xero data and relevant paperwork

Reconcile all bank accounts

Post all month end journals including depreciation, accruals and prepayments

Prepare monthly financial reports

Liaise with payroll provider

Upload pension’s data to pension provider

Prepare and send out remittance advices as required

Prepare and issue cheques & invoices, ensuring they are sent out timeously

Credit control management

Process Gift Aid claims to HMRC

Process bank transfers, Direct Debits and make bank deposits

Liaise with the Treasurer and Director to ensure the smooth running of the organisation’s financial operations.

Prepare Management Accounts for previous quarter

Prepare accounts for annual audit and liaise with accountants

Operate business online banking system

Maintain petty cash system

Attend Management Group and Board meetings as required

Process membership applications and subscription renewals

Liaise with Membership Administrator on renewals and Direct Debits

General Administration

Administrative tasks as required, updating databases, answering phones and providing holiday cover for the Office Administrator.

Qualifications and Experience

A minimum of three years’ work experience at a similar level of responsibility is required for this post and a proven track record of using Xero is a requisite.

A high standard of computer literacy is required, with excellent skills in Excel, databases and word processing packages. 

Personal Qualities

The postholder must possess good time management skills, being able to organise a varied workload in an efficient manner.  The ability to communicate with a wide variety of people of diverse backgrounds in an efficient and friendly fashion is of paramount importance, as is a degree of flexibility which will permit the postholder to react competently to the extremely varied and often unexpected issues which arise on a daily basis in a charity.  The postholder must be able to work in close co-operation with the enthusiastic team.  Knowledge of archaeology is not necessary, but a general interest in aspects of the Archaeology Scotland’s remit and/or the voluntary sector would be an advantage.

Salary and Working Conditions

This is a part time post, with a starting salary pro rata of £24,000 per annum.  There is excellent holiday allowance with annual leave, for this post, of 15 days per year plus 6 statutory public holidays. There is additional gratuity leave over the Festive period when the Archaeology Scotland offices close for 2 weeks. This is a permanent position.

The postholder will work a 22.5 hour week over 3 days (to be decided with successful applicant). Archaeology Scotland operates a flexitime system and there will also be an opportunity for some home working. 

The Archaeology Scotland offices are currently based at Eskmills, Musselburgh, EH21 7PB.

Applications, by way of a letter of application and a current CV should be returned to the Director by Monday 16th December 2019.

Sustrans is the charity making it easier for people to walk and cycle, by connecting people and places, creating liveable neighbourhoods, transforming the school run and delivering a happier, healthier commute.  Take the next step on your Sustrans journey by applying for the following key vacancy:

Recruitment Administrator

 (ref: SUS2816)

£19,735 per annum

37.5 hours per week – secondment cover to 31 May 2020 - based in Bristol

This is an exciting and varied role within our HR team! You will be responsible for providing an efficient recruitment service to the organisation and supporting candidates through their application journey. You will be working closely with other members of the HR team and our recruiting managers across the UK to ensure our recruitment processes and procedures are followed.

With a good standard of education, you will have experience in a similar administrative role and office administration systems and databases. With strong written and verbal communication skills, you will have the ability to manage your own workload, organise your time and be able to maintain successful working relationship. Working calmly and with good attention to detail is essential to this role. You will also be committed to Sustrans values, the promotion of active travel and sustainable transport. 

Closing date for the receipt of completed applications is 09:00am on Tuesday 10 December 2019. Interviews will take place in central Bristol on Thursday 19 December 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

PAPYRUS is the national UK charity dedicated to preventing young suicide.

1. DESIGNATION                       Administration Officer (West Midlands)
2. HOURS                                   36 per week (some planned unsocial hours)
3. SALARY                                NJC Scale 4-6  (£18,426 - £19,171)  + 5% Pension contribution
4. LOCATION                            Birmingham Office  
5. RESPONSIBLE TO                 Regional Manager (West Midlands)

6. PURPOSE OF POST

To provide administrative support to PAPYRUS’ West Midlands office in particular, responding, monitoring and recording all enquiries, assisting in preparation for training courses, events and workshops, supporting and working closely with other Team Members.  The post offers an exciting opportunity to learn and develop new knowledge and skills in a wide range of areas. As a small team in a growing organisation, team members are expected to be flexible, reliable, and hard-working, to be a team player able to use initiative and seek solutions when required.

7. KEY RELATIONSHIPS

Regional Manager, PAPYRUS Staff and Volunteers, Board of Trustees; and PAPYRUS Press Office

8. MAIN DUTIES AND RESPONSIBILITIES

1. Ensure the smooth running of the office

1.1. To be a first point of contact for all email and telephone enquiries.

1.2 Record all enquiries and contacts using the CRM database

1.4. Arrange and organise meetings/bookings as required.

2. Co-ordinate training bookings, using diary system, email and databases to ensure training is organised, allocated and delivered:

2.1 Prepare resources for staff delivering training courses and workshops.

2.2 Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.

3. Establish and maintain efficient and effective administrative systems:

3.1 Report any office issues to the Regional Manager as soon as possible and undertake agreed actions.

3.2 Work and maintain internal up to date CRM database (Raiser’s Edge).

3.3 Assist with managing the office diary.

3.4 Collate evaluations and feedback from project work.

3.5 Prepare reports and correspondence as requested.

3.6 Deal sensitively with all enquiries.

3.8 Direct telephone, postal or email enquiries to the appropriate member of staff.

3.9 Manage stock and resources.

3.10 Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.

3.11 Respect confidentiality within PAPYRUS policy and manage data appropriately in line with the Data Protection Act 1998.

3.12 Understand relevant duties and manage matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.

3.13 Attend and contribute constructively to regular line management supervision and appraisal protocols.

3.14 Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.

3.15 Attend training courses as required.

9. ADDITIONAL DUTIES

It is the nature of the work of PAPYRUS prevention of young suicides that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

10. CONFIDENTIALITY

It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

11. BASIC PRINCIPLES

The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

12. CONDITIONS OF SERVICE

Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

13. QUALIFICATIONS

See Person Specification

The application form for this role can be found on our website. Please do not send your CV as this will not be considered as part of your application.

Applications must be submitted using the online application only.

Are you an experienced HR Administrator who is keen to develop a career in Human Resources? You will be joining our small People Services team based in the beautiful grounds of RHS Garden Wisley. 

You will be responsible for providing HR admin support on a wide variety of processes across all RHS locations.

You will have excellent customer service skills and the ability to juggle a high administrative workload. You will also have experience of using an HR or recruitment database and knowledge of HR processes and procedures. We are looking for somebody who is calm under pressure, has strong attention to detail and is able to establish good working relationships with internal customers.  

We have been the force behind gardening for more than 200 years, and today our aim is to enrich everyone’s life through plants and make the UK a greener and more beautiful place.  This is an extremely exciting time for us as we are making a landmark investment of £160 million into a range of projects, which will not only greatly enhance our gardens, but also increase our contribution to the community, education and to the role of horticultural science.

We offer a wide range of benefits as part of your employment package which include access to our award winning gardens and shows, 25 days holiday, life assurance and a Group Personal Pension Plan.

We value diversity and welcome applicants from all backgrounds.

Strictly no agencies please.