We are delighted to be working with a UK charity that manages historical places of interest and monuments. They are currently looking for a full time Development Assistant to join their team based in City of London for a period of 3 months.

The main purpose of the role is to provide administrative support to and act as the first point of contact for enquiries across the
Development Operations, Corporate Partnerships, Private Philanthropy and Grants & Trusts teams.

You will be the first point of contact for all enquiries, monitoring inboxes and dealing with phone enquiries, coordinate the design and distribution of the Development Department Christmas cards, book rooms for meetings and take minutes.
You will work with the Events Stewardship Executive and Assistant providing administrative support for legacy events held across the country, process gift donations, ensuring financial records held on Salesforce and CARE databases are accurate.

You will need to have good administration, organisation and customer service skills. This opportunity would be great for soneone who is looking to further develop their skills and already has a minimum of 1-year experience in a similar role.

This is a full time role based in the City of London, hours of work are 9am -5pm. There will be face to face interviews week commencing 23rd September, with a view for successful candidate to start on Monday 7th October.

If you are interested in this role and would like more information, please email your CV to [email protected] by Wednesday 18th September.

Closing date: 2nd October 2019 at 11.30pm 
Interviews: 10th October 2019

Are you an organised multi-tasker with excellent copy writing skills? Are you looking to apply these skills to support Shelter’s fundraising to tackle homelessness? Then join Shelter as a Fundraising Executive and you could soon be playing a vital role within our Major Donor team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Shelter has a fantastic opportunity to join our high-performing major donor fundraising team. After significant investment and growth over the past 3 years, now is an exciting time to join the team, as we embark on the next stage of our ambitious strategy to double our income by 2021.

About the Role

Our Major Donor programme has increased its annual income by almost 200% in five years and now has a pool of donors who give regularly through recurring gifts or cash donations. Your challenge will be to steward this pool to ensure that they continue to give, and to identify opportunities to uplift donors wherever possible. This will involve regular mailings, bespoke reporting on areas of interest, additional materials such as cards and books and one-off personalised opportunities. And, when you're not busy designing, delivering and managing a first class stewardship programme, we’ll rely on you to support the Major Donor team by providing effective administrative support.

About you
A great opportunity to join a truly high-performing Major Donor team, you’ll need to be able to write clear, compelling reports/materials to effectively communicate Shelter’s work to prospective donors. You’ll also need strong administrative skills, including the ability to work to multiple deadlines and juggle a variety of projects. A flair for carrying out research and amalgamating information from multiple sources is important too, as is the initiative to solve problems and achieve results. Comfortable communicating with people at all levels, both internally and externally, you’re proficient using Microsoft Office applications such as Word, Excel, Outlook and Internet Explorer, and familiar with Raiser’s Edge or a similar database.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no-one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Fixed term contract for 1 year which will be reviewed.

Job purpose:

To provide a mediation service for 10 to 24 years olds and their families who are experiencing conflict within the family, are homeless or threatened with homelessness. The role may also include supporting the advice and information workers in their role to prevent homelessness and empowering families to find realistic solutions. This will include family meetings and exploring innovative ways of working to ensure positive outcomes for young people and families. Where other needs have been identified you will liaise and refer on to appropriate services. This role often includes crisis intervention work and the ability to build positive relationships with both families and partner agencies is paramount.  

Specific Duties:

To undertake mediation with 10-24 year olds and their parents / main carers (including siblings and other family members) as appropriate across Hertfordshire

To undertake short & longer term mediation sessions with young people and their families (including siblings and other family members) as appropriate

To work closely with hyh’s Advice and Information Workers and other referrers to engage families in the mediation process

To chair and co-ordinate family meetings alongside the Advice & Information workers and  co-ordinate and  implement focused action plans to encourage families to find their own solutions / prevent family breakdown and homelessness.

Establish and maintain excellent working relationships / partnerships with statutory and non-statutory agencies to ensure a cohesive approach to preventing family breakdown and homelessness is preserved

To complete all required administrative tasks relating to the management of mediation cases, including writing up of service user files

To undertake input of statistical information using a database as well as assisting in the development of effective monitoring systems

To refer onto other services, including other hyh workers, as appropriate

To identify personal training needs in agreement with the line manager and attend  training, plan continued professional development as appropriate

To attend regular supervisory sessions to agree work programme(s) and provide both written and verbal reports on work undertaken

To work as part of a team and contribute to team meetings as well as the work of hyh as a whole

To ensure that hyh policies and procedures are adhered to at all times, including safeguarding

TO APPLY FOR THIS ROLE

Please note we do not accept CV's, if you wish to apply please visit our website and download the short application form. 

If you have any questions regarding the role or wish to discuss it with us please contact a member of the team as we will be happy to help.

Closing date:  9am Thursday 19th September 2019

Assessments:  Thursday 26th September 2019

Personal interviews:  Monday 30th September 2019

The Kennedy Trust for Rheumatology Research are exclusively partnering with Robertson Bell to recruit an Office and Admin Executive to join their growing and developing organisation. As a long-established and successful small charity, this is an excellent opportunity to work across multiple areas including office management, overall administration of the Trust and Grant management.

About The Kennedy Trust for Rheumatology Research
Based in Hammersmith, the Trust provides sustainable, long-term funding of medical research into rheumatic and other inflammatory diseases and has been doing so for over 50 years in association with The Kennedy Institute of Rheumatology at the University of Oxford. They are now in a position to grow the team and therefore are looking to recruit an Office and Admin Executive during this exciting period.

The Role
The Office and Admin Executive would work on a part-time basis (3 days a week) and reports directly to the CEO. They would be responsible for:

• Supporting the CEO in all grant making administrative duties including the processing, development and coordination of grant reporting requirements
• Maintaining smooth running of administration for the office
• Organising and arranging dates for committee meetings as well as taking minutes during these
• Implement and maintain the Trust’s CRM system in relation to all grants
• Provide general support to the Trustees on various ad hoc requirements

The Candidate
This is an excellent opportunity to work on a flexible part-time basis and add value to an already successful charity. The successful candidate will:

• Have experience in maintaining an office environment in an organised manner
• Be a capable and excellent communicator with the ability to work independently
• Use their initiative to improve existing processes
• Be able to confidently respond to senior stakeholders such as CEO and committee members
• Have ambition to develop themselves within this role

This part-time role offers excellent flexible working opportunities across 3 days, opportunity to work one day from home and some flexibility around how the working hours are spread across the week. Other additional benefits are a 10% employer contribution pension an exciting and varied workload as well as a positive and friendly culture.

This role is being exclusively handled by Robertson Bell on behalf of The Kennedy Trust of Rheumatology Research. Please apply now or contact Imogen at Robertson Bell directly for more details.

The Office and Admin Executive vacancy will close on 30th September and applications will be reviewed daily so do not delay in applying.

To lead on the continued development of LNAA’s volunteer programme, identifying new opportunities to grow the number of volunteers and ensure the right policies and procedures are in place. To ensure volunteers are supported, empowered and have the essential materials and skills to carry out their roles effectively and ultimately have a great experience throughout their time with the Charity. 

To lead on the recruitment, induction, training, management and retention of volunteers so volunteers can be effective in supporting the volunteer requirements of the Charity. To provide support and guidance to colleagues on the effective management of volunteers and to be an ambassador for volunteering both internally and externally.

The post holder is a member of the Fundraising Management Team, who between them lead LNAA’s fundraising, communications and volunteering strategies and operations.

MAIN DUTIES / RESPONSIBILITIES

• Working with the Director of Fundraising & Communications and the Area Retail Manager to own, develop and grow a volunteering strategy and programme at LNAA, ensuring integration with the wider fundraising and organisational strategies.
• To lead on the recruitment of all new volunteer roles as and when required, utilising all channels including attending external recruitment fairs, working with third party recruiters, existing supporter communications, social media and websites.
• Review and update volunteering recruitment channels, policies, procedures and systems and ensure they are understood and followed.
• Lead on the training, induction and support for all volunteers across the Charity.
• To support fundraising and Area Retail Manager in securing sufficient volunteers to ensure events and shop rotas are covered throughout the year.
• To work with colleagues across LNAA including: fundraising, retail, administration, finance, marketing and communications to identify new and existing opportunities for volunteers.
• Work with all LNAA staff members who are managing volunteers in their day to day roles to ensure they are supported and have the skills, knowledge and training to manage volunteers effectively.
• To manage the Volunteer Coordinator to deliver their objectives and KPIs in order to deliver the volunteering programme for the Charity.
• To ensure LNAA follows best practice and complies with all current legislation in relation to volunteering, with all volunteer activity being carried out in a safe and legal way.
• Be the safeguarding lead for volunteering, and represent volunteering at LNAA health and safety meetings.
• Be the champion at LNAA for volunteering internally and externally. Be seen as the go to person for volunteering across the organisation. Work closely with the communications team to raise awareness of the impact of volunteering through all communications channels.
• Monitor, evaluate and report on the volunteer programme on a regular basis; including the effective management of an expenditure budget for the volunteering programme and ensuring all volunteer records are up to date on LNAA’s CRM database.
• Ensure GDPR compliant mechanisms for recording and accurately tracking all aspects of recruitment, retention, outcomes and impacts.
• Be responsible for dealing with any issues or concerns related to volunteers, including challenging volunteers or situations arising from the work of our volunteers. Ensure the best outcomes for individual volunteers and LNAA.
• To develop and implement an effective communication plan for all volunteers, including e-newsletters, utilising social media channels and the LNAA website, and events.
• To further develop the existing rewards and recognition scheme for all LNAA volunteers, so that volunteers feel valued as part of the wider LNAA team.

GENERAL DUTIES / RESPONSIBILITIES

• The post holder will be required to work from the Nottingham office at least one day a week and occasionally at any of the Charity’s shops or event locations in line with organisational needs.
• Take a proactive approach towards personal development in order to ensure that skills set is aligned to the demands of the role as it evolves and develops to meet the organisation’s changing needs.

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. This job description does not form part of your contract of employment and may change from time to time to reflect changing circumstances.

Are you a well-organised, energetic multi-tasker? Would you like to make a real difference to the lives of children, young people and families affected by depression? 

This is an exciting, varied and vital role within a mental health charity for someone who enjoys a range of tasks, from managing enquiries, submitting funding applications and developing good relationships with current and potential funders, to helping organise our diverse programme of fundraising events. 

We are looking for a conscientious person familiar with or keen to learn about charitable fundraising. You must have excellent administrative and IT skills, an impeccable eye for detail and team spirit. 

You will be part of a busy but very friendly small team, working to our Communications Director, and you will also work very closely with our Head of Fundraising. 

This is a full-time permanent position to start as soon as possible to support, initially, with some maternity cover. The role is primarily based at our office in Thatcham, Berkshire with standard business working hours. However, you will be required to attend some events in the evening or at weekends for which there will be time off in lieu. 

CWMT was founded in 1997 in memory of Charlie Waller, who suffered from depression and took his own life at the age of 28. His parents, the Rt Hon Sir Mark Waller and Lady Waller, set up the Trust in his memory.

Today we reach thousands of people in schools, colleges, universities and the workplace with our high quality, free mental health training.

Our vision is of a world where people understand and talk openly about depression, where young people know how to maintain mental wellbeing, and where the most appropriate treatment is available to everyone who needs it.

You will ideally have at least a year’s experience in charitable fundraising in either a paid or voluntary capacity.

CWMT is a great place to work – we are a small office team so the successful applicant will need to be a flexible team player and happy to undertake tasks across the charity that fall outside the role’s main remit, as and when required.

We welcome applications from people with a diversity of backgrounds.

Thank you for your interest in our Fundraising Officer position, we appreciate you taking the time to apply for this role, please submit a current CV and covering letter, explaining why you would like to apply for this position.

We’ll be reviewing all applications and shortlisting candidates after the closing date (29th September) and will try to establish a shortlist as quickly as possible. If you’re shortlisted we’ll contact you to arrange an interview on Thursday 10th October. You’ll then receive an email invitation outlining the format of the interview, address details and names of individuals you’ll meet on the day. 

If you’re not shortlisted, we’ll try to notify you by email after the shortlist has been established however, if you haven't heard from us within two weeks of the closing date, please assume your application was not successful.

Location:   West Croydon- Young people service

Hours:   37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Interview date:   10 October 2019

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

Based in West Croydon, this service supports 44 year old young people from 16-22 years of age, to gain life skills and be able to live independently.

The aim of the role is to support and empower our customers to increase their life skills, self-management and confidence to successfully sustain independent living. This is achieved through the provision of individualised support, tailored to the specific needs of the homeless adults and young people who use our services.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve Housing + Support work in the London Boroughs of Bromley, Croydon, Lambeth, and the Royal Borough of Kensington & Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

______________________________________________________________________________________________

Support Worker Role Profile

Job title: Support worker

Department:Operations

Reports to: Team Manager or Team Leader

Location: See advert

Hours: 37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services)

5 days a weeks over 7 days rota (including weekends) between 7am and 10pm

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority and community and voluntary sector providers.

What to expect

 Support Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.

We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.

Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

Key responsibilities

Supporting our customers

• Hold a caseload of customers and co-ordinate their support packages.
• Actively promoting customer involvement and co-production.
• Work with customers to identify their strengths and goals through our asset-based approach to support.
• Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support our customers to identify positive move on options and live more independent lives.
• Ensure our customers can thrive and achieve their potential.
• Liaise with external partners, including accessing appropriate statutory and voluntary services.
• Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.

Housing Management

• Ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

 

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

 

Skills and abilities

• Ability to take on a caseload with responsibility for key working customers in line with Evolve’s approach to support
• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

 

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve website 

We have an exciting opportunity for someone to join Barnabas Fund as IT Support Officer at our international headquarters in Pewsey, Wiltshire. This is a vital role, which enables Barnabas Fund to act efficiently and securely, as we support Christians around the world who suffer for their faith. It is an excellent opportunity for you to join a high performing team and to further develop your skills and knowledge in ICT. 

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms lives for our persecuted Christian family throughout the world.

What will you be doing:

The successful candidate will be responsible for 1st and 2nd line IT support over several countries. You will deliver IT support by installing, monitoring and maintaining equipment and services relating to servers, backups and associated network/telecommunications infrastructure. In this varied role, you will introduce and adapt new software for the purposes of the organisation. This involves developing effective working relationships with external services, and monitoring the performance of current and new software.

The successful candidate will be someone who enjoys collaborating with colleagues in a team, alongside handling their own workload and taking ownership of Barnabas Fund’s IT development. This will also involve seeking ways to develop our IT infrastructure under management direction. You will get satisfaction from performing detailed tasks with precision, but also like the stimulus of new challenges and changing situations. This is a role for someone who has a passion to provide high-quality support to all staff in all areas of IT to raise awareness of the global persecuted church.

What you will need:

Essential:

• Previous 1st and 2nd line IT support experience
• Working knowledge of helpdesk software and procedures
• Good knowledge of operating systems, networking, hardware and software
• An eye for detail, and excellent problem-solving skills.
• Ability to explain problems and solutions clearly to non-technical users
• Ability to manage multiple priorities and meet short-term and long-term deadlines.
• Be both motivated and able to work effectively as a team member and independently.
• Database and reporting for SQL, and specifically for crystal reports
• An IT qualification e.g. Microsoft Technical Associate (MTA), Microsoft Certified Solutions Associate (MCSA) or the Microsoft Certified IT Professional (MCITP)

Preferable:

• Project Management
• Coding and Scripting (Javascript)
• LAN/WAN Infrastructure support
• VOIP Technologies
• Virtualisation (VMWare)
• Working knowledge of Windows/Active Directory
• MS SharePoint 2010.
• Additional IT qualifications e.g. Cisco Certified Network Associate (CCNA)

Salary is dependent on skills and experience.

You will be working within our IT Support Team from our international office in Pewsey, Wiltshire. This is an office-based role.

Any successful candidate will need to be a committed to Barnabas Fund’s Christian ethos, statement of faith and aims. Each candidate must already have the right to work in the UK and have a good awareness of theology, other world religions and current affairs.

With public awareness of mental health higher than ever before, there’s never been a more exciting time to join Mind. We’re growing and changing fast, but there’s still much to be done. Could you help us move closer to our goal of seeing everyone with a mental health problem get the support they need and the respect they deserve?

We’re looking for an Assistant Media Officer to join our friendly, busy and fast-paced media team. Reporting to the Media Relations Manager (Fundraising), you will get the chance to work on some high-profile campaigns and news stories, writing press releases, helping to organise press events and supporting our media case study network.

You will help ensure the media team runs smoothly by overseeing admin needs such as producing our daily media monitoring report, maintaining our forward planning database and contributing to quarterly evaluation reports.

You’ll be a motivated, creative, proactive individual with excellent communications skills and good news sense.

To apply, please follow the link below to our website.

Closing date: Midday, Monday 23 September 2019

Interviews: TBC

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Are you looking for a role where you can develop professionally and personally, all whilst working towards something hugely positive and impactful?

Noah’s Ark Children’s Hospice is an award-winning, growing charity and our people matter enormously. Our Care Team and the wider charity is made up of passionate, motivated and supportive individuals who all champion the cause and each other.

Our expanded care provision will ensure that we are able to offer a complete hospice service for the 1,169 babies, children and young people with life-limiting or life-threatening conditions in our catchment area.

This year, we will start providing services at our new hospice building, The Ark in Barnet. This fantastic facility is set on a 7.5 acre nature reserve and will enable us to offer more services to more families who urgently need our help. It’s the hospice building that London has been crying out for.

The Role

We have an exciting vacancy within our enthusiastic and vibrant Family Activities Team. The role will be based in Barnet with travel throughout the catchment area as required. The Family Activities Coordinator will work as part of the Family Activities Team of 4, to plan and lead on the Family Activities - Family Days, Referred Children’s Groups, Siblings’ Groups and Parent Groups, ensuring they are safe, enjoyable and successful.

The Person

• Experience of organising events
• Experience of working with volunteers
• Excellent interpersonal skills – able to interact with wide variety of personnel (internal and external) to achieve positive outcomes and establish sustainable relationships and partnerships
• Excellent time management and organisational skills – ability to prioritise effectively and accomplish tasks within deadlines
• Excellent communication skills – both written and verbal
• IT self-sufficient, including high level of literacy in MS Office (Excel in particular)
• Experience of using databases
• Research skills – experience of researching provisions and services (statutory or voluntary sector) for a particular group

If you are ready for a new challenge and would relish the chance to become part of a successful forward-thinking organisation then we would love to hear from you!

Apply for this job:

Please provide your CV PLUS a covering letter outlining how you meet the person specifications for the post, applicants who do not address the person specification in their cover letter will automatically be withdrawn.

Are you passionate about delivering the highest possible standard of customer service?

Prospectus is delighted to support a national cancer charity in its search for a Head of Customer Services. The overall purpose of this role is to lead the admin and data teams to ensure the continuous improvement and delivery of the customer service strategy. You will have overall responsibility for the data administration, IT support and facilities management, and will be an active contributor to the leadership team. You will establish, maintain and monitor key metrics and measures to evaluate the success and effectiveness of the organisation's customer service. Also acting as a Data Protection Officer, you will ensure compliance is met.

To be successful as a Head of Customer Service, you will have a strong background in customer service, including mapping customer journeys, creating corresponding strategies and drafting clear engaging reports for the leadership team. Having good budgeting skills, a keen eye for detail, ability to work to tight deadlines and good understanding of CRM databases are all key. You will also be a collaborative team player and have analytical skills to enable the support of gaining a wider consumer reach. Solid line management experience is essential for this role.

A full job description will be provided to candidates shortlisted by Prospectus.

Please apply with a Word Document version of your CV. Cover letters are not required at this stage.

Please note that the role may close earlier than the date advertised as CVs are being reviewed on a rolling basis.

The role

This is an exciting time for our Individual Giving team.  Following the merger, and with a desire to significantly increase income, we have an opportunity to define and expand our legacy giving, supporter journeys and merchandise programme.

This Senior Manager role is responsible for generating income (c. £2m per year) through legacy giving, supporter journey activity and merchandise sales. The successful candidate will build and manage the programme across media channels such as Direct Mail, Telemarketing, Digital and Events.

About you

We are looking for an experienced direct marketing manager who is passionate and enthusiastic about what they do. The successful candidate will be passionate about legacy fundraising in particular and committed to delivering the best supporter experiences. You will lead and motivate the Legacy, Supporter Journey and Merchandise team, ensuring they have the skills required to meet, if not exceed, the income targets required. 

About us

We’re excited to announce that in April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.

By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well. 

Closing date: 9.00am on Monday 23 September 2019 

Interviews: 27 September 2019 

A charity are looking for a Programme Coordinator to support one of their key educational and youth engagement programmes. Ambassador Programme. You will be their first port of call for the programme, supporting with enquiries and guidance, and ensuring that all activity is being carefully tracked and monitored. You will provide support for the day-to-day running of the Programme as well as an exciting programme of events throughout the year (which includes workshops, conferences and international study visits.)

This is initially a 1 year FTC with potential to be extended/made perm.

Key Responsibilities:
-Maintain the programme database, and track activity throughout the year in order to evaluate the reach of the Programme.
-Ensure that programme ambassadors are fully supported in their roles and are able to reach their full potential within their three year tenure
-Ensure effective and streamlined approaches for administration.
-Compile quarterly reports showing the reach of the programme and their impact.
-Identify and record case studies which highlight the best examples of projects and engagement.
-Respond to phone and email enquiries from Ambassadors, logging all relevant communications/activity, and coordinating relevant follow up.
-Maintain the programme's section of the website
-Respond to phone and email enquiries from Ambassadors, logging all relevant communications/activity, and coordinating relevant follow up.
-Work with the Programme Manager to coordinate the logistics of the programme's calendar of events, including the charity's annual Conference, study days and our overseas Study Visits.
-Coordinate Ambassador attendance and participation at events throughout the year and other events.

Skills and Experience required:
-Proven experiences working in a similar role
- Proven experience of working in a busy administrative role
-Excellent IT skills (Excel, Word, Outlook, online direct marketing tools) and the ability to process and track large amounts of data
-Ability to plan and prioritise a heavy workload and keep to targets and deadlines
-Strong written and oral communication skills, with an ability to communicate with a diverse audience of young people
-Ideally an understanding of youth engagement and experience of working with young people from diverse backgrounds across the UK
-Experience both running and planning community events (desirable)

We are recruiting a new coordinator for the London Friend LGBT counselling service. This role will oversee the management of our busy specialist LGBT counselling service, including managing referrals; recruiting and developing volunteer counsellors; recruiting and liaising with clinical supervisors; and maintaining accurate records. The post also has line management responsibility for one paid part-time specialist domestic abuse counsellor.