Database and operations manager jobs

Human Resources Manager (maternity cover)

Salary: £45,000-£50,000 / year

Location: Our offices are in Toynbee Hall, East London, but we welcome applicants from across the UK who do not wish to relocate. You should be willing to travel to our London office for team and project meetings up to six times per year. Project related travel costs will be reimbursed

Hours: Four to five days a week (flexible – minimum 28 hours/ week). The Young Foundation supports a 4.5 day working week and staff work this, wherever possible (pro rata for those working less than a 35-hour week)

Contract: Up to one year fixed term contract. Start date March 2026

Benefits: 25 days annual leave plus three office closure days between Christmas and New Year. We also provide two wellbeing days per year. Staff are signed up to one of two pension schemes and access a personalised well-being budget through Better Space. All employees also have access to our Employee Assistance Programme.

About The Young Foundation

The Young Foundation is a not-for-profit organisation driving community research and social innovation. We bring communities, organisations and policymakers together to understand the issues people care about and support collective action to improve lives. We involve communities in research and innovate together to inspire positive change.

About the role

We are looking for an experienced HR professional to lead and run the HR function at both a strategic and operational level, providing expert guidance and leadership across the organisation. You will provide high-level support to the Chief Executive and Chief Operating Officer, ensuring the timely and effective delivery of HR services, both internally and with external partners.

This role is particularly suited to a confident, adaptable HR leader who can support and guide the organisation through a period of significant change, including the transition to a new CEO. You will play a key role in shaping organisational culture, embedding change initiatives, and ensuring HR strategies align with business objectives and values.

The successful candidate will combine strong operational HR expertise with strategic insight, acting as a trusted advisor to senior leaders while maintaining high standards of governance, compliance, and employee experience.

About you

We are recruiting an experienced Human Resources Manager with a strong track record of providing strategic HR leadership at a senior level, ideally within the charity or social impact sectors. You should have extensive experience in employee relations, performance management, and organisational development, with the ability to advise senior leaders and resolve complex HR issues with discretion and professionalism.

This role would suit a motivated self-starter with a passion for the work we do, someone who can work independently while also influencing and collaborating with senior teams and trustees. You will have a deep understanding of inclusive recruitment, employment law, payroll, pensions, and HR systems.

You should be a proactive, CIPD Level 7-qualified professional (or equivalent senior-level experience) with the ability to embed equality, diversity, and inclusion into all aspects of HR practice. Strong stakeholder management, strategic thinking, and the ability to turn people insights into actionable organisational improvements are essential.

Process

This is a two-stage application process. The first stage will involve an interview, and the second stage will consist of an interview and a potential task.

First stage interviews will take place w/c 2 February 2026 (online via MS Teams)

Second stage interviews will take place w/c 9 February 2026 (In-person at our office). There might be an opportunity for final candidates to meet the incoming CEO.

The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.

We are looking for an experienced administrator and grant writer who is passionate about migrants’ rights and democratic reform to start working in March 2026.

We are looking for a part-time Operations and Fundraising Manager to support our Executive Director and staff team in the day to day operations of the organisation, including office tasks, support with reporting and fundraising, diary management and administrative support.

Our organisation

Migrant Democracy Project (MDP) is building migrant power in the UK. We want all residents, no matter where they are from, to have the right to vote, use the power of the vote, and get elected to build a society rooted in justice, freedom, and solidarity. A society where migrants’ interests and needs are heard, included and represented in all levels of UK politics. 

Contract

This is a fixed term contract for 12 months (with the possibility of extension depending on future grants), £37,000 pro rata (£22,200 per year), with an early March 2026 start. We are open to this being a PAYE or contractor (self-employed) position.

Benefits include:

• 25 days of paid annual leave pro rata, plus bank holidays. In addition, the MDP office closes for two paid weeks over Christmas and New Year.

• 4% pension (3% employer and 5% employee contributions)

• Access to training and mentoring opportunities to develop in the role, if needed.

• Flexibility in working hours and TOIL.

• Central London office space.

We are looking for an administrator who can work the equivalent of 3 days per week hours flexibly, adapting to the needs of the organisation. When work is carried out by any Migrant Democracy Project employee outside normal working hours, time off in lieu is applied.

Location and working hours

Migrant Democracy Project’s office is in Vauxhall, London. Staff have daily access to the office and the team co-works from there regularly. This role can be done remotely, however, we expect the role-holder to join the team in-person for strategy days which happen every few months. 

This is part-time role at 0.6 FTE. Working days are flexible, equivalent to 3 days per week between Monday to Friday, as long as most of the hours match MDP’s usual working hours (9:30 am - 5:30 pm). The role holder can also have different working days on different weeks as long as that is communicated well in advance and noted in the team calendar.

The role is based in the UK and open to individuals with an existing right to work in the UK.

Responsibilities

We are looking for a strategic Operations and Fundraising Manager who can skillfully identify the organisational and team needs and can propose and implement solutions, ranging from project management tools, HR systems, and other systems tools. The ideal candidate will be scanning the horizon, ensuring the organisation has the appropriate policies and thinking long-term about its financial and organisational needs.

Lead the Operational Management of Migrant Democracy Project

• Review existing operational policies and procedures, identify improvements and updates, and implement them to ensure the smooth running of Migrant Democracy Project.

• Lead the development and implementation of operational infrastructure, including systems for project management to ensure efficient progress of the organisation’s objectives.

• Ensure Migrant Democracy Project is in compliance with relevant policies, including data privacy, safeguarding, risk register, and others and support the team in implementing them.

Lead on People Management and Recruitment

• Implement and manage all people and culture functions and internal processes including systems for leave, TOIL, employment contracts, and other identified needs.

• Support the Executive Director with recruitment processes, such as job vacancy promotion, sifting application forms and booking interviews.

• Ensure all members of staff, including consultants, have all their documents, including contracts and consultant agreements, up to date and that systems are in place to support the team to navigate probation and contract renewals.

Fundraising and Evaluation 

• Identify grant opportunities for the organisation, manage application deadlines and work with the staff team to support writing grants.

• Maintain MDP’s grant database up to date and manage Google Drive grant documentation folders, including supporting the Executive Director to meet funders’ requirements such as quarterly reports.

• Manage and track staff budget sheets for grants, working with the Finance Manager.

• Support the Executive Director and all team members in writing progress reports to funders, both when required and proactive updates to all funders. 

• Implement an evaluation system to be able to measure and report on outputs required by each grant.

• Liaise with MDP’s staff team to collect data for evaluation reports.

Lead on online systems for the team

• Manage MDP’s Google Drive folders, ensuring information is up to date.

• Manage staff access to shared workspaces and folders.

• Manage staff accounts, such as creating new emails and managing permissions.

• Manage MDP’s generic info inbox and direct queries to relevant staff where applicable.

• Support the Executive Director with new staff onboarding and manage their Google Suite access. 

Diary and Office Support

• Support with booking rooms and team meetings as needed e.g. team Strategy Days.

• Create a calendar of relevant MDP events for all staff and support the team’s long-term project planning.

• Manage travel and accommodation booking for MDP staff members for required events.

• Process all relevant office orders, such as printing, stationery and office equipment.

• Regularly assess office needs and proactively ensure the stocks of MDP materials (such as leaflets, business cards, etc.) are appropriate. 

Finance Support

• Work with the Finance Manager to create budget templates and monitor them regularly.

• Pay small invoices under £500 and process staff expense forms on a monthly basis.

• Manage MDP’s invoice folders and create invoices from MDP’s templates when required.

• Submit relevant invoices and receipts to Xero’s inbox.

• Manage MDP’s Soldo account and top-up expense cards for staff as appropriate.

Qualifications

We are looking for an organised and efficient Operations and Fundraising Manager with the following essential skills:

• At least three years of demonstrated experience of leading projects or teams, including managing multiple people and budgets

• Demonstrable experience in fundraising, such as grant writing.

• Excellent organisation skills, with extensive experience in project and program management, and a proven ability to plan, organise, and lead the implementation of plans and processes.

• Experience of creating systems and organisational processes that are effective, efficient, and embed and socialise them with the team and key external partners.

• Experience in project monitoring and evaluation.

• Experience using Xero, Soldo or similar software for processing invoices and expenses.

• Experience in diary management.

• Excellent knowledge using Google Suite.

• Comfortable in a start-up environment and experience working in a small team, where flexibility is required to meet emerging tasks and deadlines.

• Excellent attention to detail and communication skills.

Essential behaviours:

• Show a passion for and commitment to our values and building migrant power.

• Be able to work inclusively and build engagement and trust with people of all backgrounds.

• Show a willingness to take initiative in the pursuit of Migrant Democracy Project’s goals. Take responsibility for delivering your work to a high standard, and be able to ask for support when you need it.

• Be able to work independently and in a remote environment, whilst valuing opportunities to work as part of a close team.

• Be a good team player, able to liaise effectively with different team members and draw on people’s expertise and specialisms to make decisions and ensure progress.

• Treat Migrant Democracy Project’s staff and partners with dignity, respect and care - building strong and impactful relationships where possible.

Decision-making timeline

We are looking for the Operations and Fundraising Manager to start in early March 2026. The applications will be reviewed on a rolling basis.

Interview process

● Stage 1: shortlisted candidates will be invited for a 15 minute interview via phone or Zoom.

● Stage 2: if successful after Stage 1, shortlisted candidates will be invited for a 75 minute interview via Zoom or in-person depending on the candidate’s place of residence. This will include a practical exercise and questions about your experience. You will have an opportunity to ask us questions as well.

Database and Operations Officer (Maternity Leave Cover)

Hours: Full-Time (9am-5pm, Monday to Friday).  Part time considered, minimum 4 days per week

Job Location: Amersham, Buckinghamshire

Contract: Fixed-term, 12 months contract to cover maternity leave

Salary: £26,000 pa

Pension: 7% non-contributory

Annual Leave: 28 days, plus bank holidays

Other Benefits: Employee Assistance Programme (EAP), Free Parking

Job Description

To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity.  The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery.

Key Responsibilities

Database Management (Beacon CRM – Fundraising Database)

• Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry.  Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data.
• Develop overall data management structure of supporter records and processes.  Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting.
• Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer.
• Handle all enquiries received through the CRM system, providing timely and appropriate responses.
• Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system.
• Generate reports and analytics from the CRM system to track and measure key metrics.
• Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database.
• Training staff members on how to effectively use the CRM system.
• Customise and configure the CRM system to meet the specific needs of the organisation.
• Monitor and enhance data quality and integrity within the CRM system.
• Keep abreast of CRM system updates and new features to maximize its functionality.

Operations Administration

• Provide administrative support to the organisation.
• Managing enquiries received by the charity by post, email, and phone.
• Keep a tidy office environment.
• Maintain data management processes and procedures to ensure data accuracy, consistency, and security.
• Manage and update filing systems, and other organisational documents.
• To be main day to day contact for our external IT support contractors and cleaning contractor.
• Assist with the coordination and organisation of meetings, events, and travel arrangements.
• Prepare and distribute internal communications and correspondences.

Finance Administration

• Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases.
• Maintain accurate financial records by recording daily financial transactions.
• Prepare and process invoices, payments, and expenses.
• Monitor accounts receivable and accounts payable.
• Provide support during financial audits and examinations

Operations Manager (Contract, Fully Remote)
Daily Rate: £160 | Hours: 4 days per week | Location: Fully remote (UK-based)

About the Organisation:
We are a small, values-driven charity providing peer support services to bereaved adults. We are seeking an experienced and highly organised Operations Manager to oversee the charity’s general operations and ensure the effective, compliant delivery of our services.

This is an operational role, working closely with the Global Lead, Volunteer Coordinator, and volunteers with responsibility across operations, finance, safeguarding, governance, and service delivery.

Role Purpose:
The Operations Manager will lead day-to-day operational management, ensuring that systems, processes, and controls are effective, compliant, and aligned with the charity’s strategic objectives.

Key Responsibilities:

Operations Management

· Develop, implement, and regularly review operational processes in line with organisational policies and relevant legal and regulatory requirements

· Map, evaluate, and improve operational workflows, creating standard operating procedures to support consistency and scalability

· Oversee service delivery reporting, including outcome monitoring and preparation of reports for Board meetings

· Manage shared drive structures, ensuring appropriate access controls and effective archiving

· Contribute to annual strategic objectives in collaboration with the Global Lead and support delivery of Board-approved plans

· Work closely with the Volunteer Coordinator to support volunteer recruitment and coordination

Financial Management

· Oversee day-to-day financial management of the charity

· Monitor UK financial accounts and act as a cardholder for the charity’s NatWest account

· Manage and process invoices and expenses in accordance with organisational policies, seeking approval where required

· Collate financial reports from platforms including NatWest, PayPal, Stripe, JustGiving, and Meta

· Prepare regular financial reports for the Treasurer and escalate any financial risks or concerns

Grants and Foundations

· Identify, secure, and manage grants aligned with the charity’s mission and services

· Ensure compliance with funder requirements, including reporting and evaluation

· Provide regular project updates and post-project reports to funders and the Board of Trustees

Fundraising and Partnerships

· Support income diversification and fundraising activity

· Provide operational support to the Fundraising team

· Assist in the development of fundraising materials and campaigns in collaboration with the Volunteer Coordinator

· Monitor fundraising accounts and ensure accurate tracking and reporting of donations

· Ensure key fundraising information is shared across relevant communications channels

Safeguarding and Data Protection

· Act as the Designated Safeguarding Lead and primary point of contact for safeguarding matters

· Assess and report safeguarding concerns to statutory bodies and the Trustee Board as required

· Signpost individuals involved in incidents to appropriate support services

· Advise the Board of Trustees on safeguarding policies, procedures, and training requirements

· Oversee data recording, storage, and breach management in compliance with GDPR

· Liaise with the Information Commissioner’s Office (ICO) on mandatory reporting

· Maintain and update privacy policies and ensure ongoing GDPR compliance

Service Delivery

· Oversee peer support services, including facilitator training and meeting scheduling

· Support recruitment of meeting facilitators and volunteers

Policy Development

· Draft, review, and update policy documentation in partnership with Trustees where appropriate

Reporting and Contract Management

· Report directly to the Global Lead, who is delegated by the Trust Board to manage priorities, performance, and contractual arrangements for this role

Person Specification:
The successful candidate will demonstrate:

· Significant experience in operations management, preferably within a charity or not-for-profit setting

· Strong organisational and administrative skills

· Experience of financial oversight, reporting, and compliance

· A sound understanding of safeguarding and data protection requirements

· The ability to work independently and manage competing priorities

· A professional and values-led approach aligned with peer support principles

Eligibility:
Applicants must reside in the UK and have the right to work in the UK. Proof of eligibility will be required prior to appointment.

What We Offer:

· Daily rate of £160

· Four days per week, fully remote with flexible working arrangements

· A responsible and influential role within a small, mission-driven charity

The role

We are seeking an experienced and proactive Database and Insights Officer to take ownership of myaware’s CRM system (Raiser’s Edge) and ensure our database is accurate, compliant, and fully utilised across the organisation.

This is a pivotal role, acting as the main point of contact for all internal CRM users and our external CRM system provider. As a database super user, you will manage system settings, user access, data integrity and development, while providing expert support, guidance and training to colleagues.

Working closely with the CEO, the myaware management team and colleagues across the organisation, you will ensure the CRM system supports fundraising, communications, campaigns and wider organisational insight. You will also play a key role in identifying opportunities for system improvement, upgrades and best practice. The role will require occasional working at Derby HQ and travel for meetings.

Who We Are Looking For

We are looking for a confident and detail-oriented CRM professional with strong technical expertise and the ability to communicate clearly with non-technical users.

You will be highly organised, solutions-focused and comfortable taking ownership of a complex database system. You enjoy supporting others, improving processes and using data to make a meaningful impact.

 You will ideally have:

• Proven experience managing a CRM system, ideally Raiser’s Edge or a similar database.
• Strong understanding of database administration, data quality and compliance.
• Experience acting as a system super user, including managing users and system settings.
• The ability to train and support colleagues with varying levels of technical confidence.
• Excellent analytical skills and experience producing data selections and insights.
• Strong communication and relationship-building skills.
• A proactive approach to continuous improvement and best practice.

This is an exciting opportunity to play a central role in enabling myaware’s work through high-quality data, effective systems and collaborative support across the organisation.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026

Provisional interview date will be week commencing: 09.02.2026.

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

Director of Finance and Operations

RESPONSIBLE FOR: Senior HR Executive (PT) and Database & Operations Officer (PT)

HOURS: Full-Time (9am-5pm, Monday-Friday)

JOB LOCATION: Hybrid - home and minimum 2 days in the office (Amersham, Buckinghamshire)

PENSION: 7% non-contributory

ANNUAL LEAVE: 28 days, plus bank holidays

OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking

Job Description

The Director of Finance and Operations (DFO) will play a crucial role in realising our ambitious plans as a charity. The postholder will be a member of our Senior Leadership Team (SLT), along with the CEO, Director of Development, Director of Programmes and Director of Fundraising and Communications. The DFO role is responsible for overseeing the financial health, operational effectiveness, and organisational infrastructure of the charity, ensures that the charity operates efficiently, ethically, and in compliance with all regulatory and fiduciary requirements. This role blends strategic financial leadership with hands-on operational management and is critical to enabling the charity to achieve its charitable programme as well as provide long-term sustainability.

Key Responsibilities

Financial Leadership & Management

• Provide strategic financial leadership, including long-range financial planning, budgeting, and forecasting.
• Develop and manage the organisation’s annual operating and capital budgets in collaboration with senior leadership.
• Manage the accounting functions, including payroll and pension, and month-end and year-end close.
• Prepare and present timely, accurate financial reports to the SLT, Finance and Investment Sub- Committee, and Board of Trustees.
• Monitor cash flow, reserves, and investments to ensure financial stability and liquidity.
• Ensure compliance with all financial regulations, funder requirements, and nonprofit accounting standards.
• Lead annual audits and coordinate with external auditors.
• Manage relationship with investment managers and their adherence to investment strategy.
• Support the Fundraising team in submitting income application, financial reporting, and compliance requirements.

Operations & Organisational Management

• Oversee day-to-day operations to ensure efficient systems, processes, and internal controls.
• Lead and continuously improve policies and procedures related to finance, operations, and administration.
• Manage organisational risk, insurance coverage, and compliance (e.g., legal, regulatory, and contractual obligations).
• Oversee facilities, technology, and vendor relationships, ensuring cost-effectiveness and reliability.
• Ensure strong data management, financial systems, and operational reporting tools are in place.

Human Resources & Administration

• Oversee HR operations, including payroll, benefits administration, employee policies, and compliance with employment laws.
• Partner with leadership on workforce planning, compensation strategy, and organisational design.
• Support performance management systems and contribute to a positive, inclusive organisational culture.
• Ensure onboarding, offboarding, and personnel record management processes are effective and compliant.

Leadership & Strategy

• As a key member of the senior leadership team, contributing to organisational strategy and decision-making.
• Advise the SLT and Board on financial and operational implications of strategic initiatives.
• Translate financial data into clear, actionable insights for non-financial stakeholders.
• Lead and mentor finance and operations staff, fostering professional development and accountability.

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services.

• You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
• You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
• You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).

• You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
• You’ll manage staff resources to make sure that our service remains responsive and empathetic.

• You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.

What We’re Looking For

We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.

Essential Experience

• You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
• You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
• You’ll be "tech-literate” and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.

• You’ll be a strong communicator and will be able able to build rapport with a range of stakeholders
• You don’t just manage processes; you care about people. You align with our mission to ensure carers are "recognised, valued, and supported to live rather than just exist."

Desirable Extras

• Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or "hidden" carer communities.

What We Offer

• �� Professional growth: Training, mentoring, and opportunities to develop your career.
• �� Inclusive culture: A diverse team where everyone’s voice is valued.
• �� Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letting setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have cover letter and CV.

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Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager (Role availabel for immediate Start)

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week - (three days per week in office)

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.  
• Lead on setting up new projects, ensuring that we are collecting the right data at the right time
• Ensure that our systems support effective and efficient data collection and staff are trained in effective data collection. 

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Closing Date: 18 February 2026

Ref 7257

Save the Children UK has a fantastic opportunity for a collaborative individual with legal operations experience to join us as our part-time Legal Operations Specialist, where you will work closely with Legal Team colleagues and wider Save the Children UK teams to optimise the efficiency, performance and strategic impact of the Legal Team.

This is a part-time position working 21 hours per week (days/times can be flexible and discussed with the team at interview).

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Legal Operations Specialist, you will play a key role in strengthening how the Legal Team operates, enabling it to deliver high-quality, timely and impactful legal support across Save the Children UK.

Working closely with the General Counsel and Head of Legal, you will design and implement operational frameworks, processes and tools, use data and technology to improve efficiency, and support effective management of external legal resources. By doing so, you will help ensure the legal function is well-positioned to support SCUK's strategy and put the safety and best interests of children at the heart of decision-making.

In this role, you will:

• Develop and implement strategies, processes and playbooks to improve Legal Team workflows, efficiency and service delivery.
• Use data, dashboards and reporting to track legal OKRs, workload, spend and performance.
• Implement, manage and continuously improve legal technology systems, ensuring strong adoption and effective training.
• Introduce automation and self-service tools to streamline legal processes for business teams.
• Support the management of external legal counsel, including spend oversight, performance monitoring and pro bono strategy development.
• Act as an operational liaison between the Legal Team, Procurement and wider SCUK teams, supporting planning, prioritisation and continuous improvement.

About you

You'll bring a passion for innovation and efficiency, with proven success in playing a key role in enabling legal teams to operate strategically, agilely and with impact.

To be successful, it is important that you have:

• Proven experience in legal operations, legal project management or a related field, with a strong understanding of in-house legal functions.
• Experience with in-house legal technology platforms and in implementing process improvements, automation and other technology solutions.
• Strong analytical skills and experience with data analysis tools and workflow automation.
• Excellent stakeholder management skills, with the ability to partner with and influence senior leaders and cross-functional teams.
• Strong organisation, problem-solving and project management skills, with confidence working in complex and evolving environments.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working: 

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The role

As Manager of Philanthropic Giving, you will lead myaware’s trusts, foundations and high-value philanthropy fundraising, driving sustainable income growth through a strong and well-managed funding pipeline. You will shape and deliver strategies to secure both restricted and unrestricted income, manage the full bid lifecycle, and build long-term relationships with trusts, statutory funders and high-net-worth individuals.

Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.

The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who We Are Looking For

We are looking for an experienced and motivated fundraising professional with a strong track record in major donor and Trusts & Foundations fundraising. You will have experience securing significant gifts, building and stewarding long-term funder relationships, and writing compelling funding applications and impact reports.

You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026.

Provisional interview date will be week commencing : 09.02.2026   Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

As Finance and Operations Manager at Fight Bladder Cancer, you will play a pivotal role in shaping and building our finance and operational functions at a strategic level.

You will support all aspects of the charity’s work and development through the provision of strong financial assistance - ensuring accurate financial reporting, sales and other invoicing, bookkeeping, grant management and payroll management.

You will also take day-to-day responsibility for organisational administration. 

This role will involve close collaboration with our small team (currently 7.5 FTE) to ensure our day-to-day finance and operational requirements are met, working closely with the CEO and Board of Trustees to build greater financial resilience and strategic financial awareness within the charity.

You will be responsible for the line management of the part-time Office Manager and part-time Charity Administrator.

Are you detail-focused, analytically minded, and have experience of working with Gift Aid? MSF UK is looking for a Gift Aid Manager to lead and develop our Gift Aid team, helping unlock vital additional funding for our lifesaving medical work around the world. In this role, you’ll:

• Oversee the management and administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK’s income
• Manage Gift Aid income across multiple income streams ensuring that MSF UK remains compliant with HMRC regulations
• Lead on delivering regular Gift Aid communications to supporters following HRMC best practice; identifying opportunities and developing strategies to increase Gift Aid income.

You’ll be part of a fast-paced, ambitious team with a big impact. Join us and be part of the world’s leading emergency medical aid organisation - Médecins Sans Frontières/Doctors Without Borders.

Hours: 37.5 hours per week, Mon Fri

Duration: Permanent

Location: London - Hybrid, 2 days per week in London office (Including Wednesdays)

Salary:  £46,784.49 - £57,181.04 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The primary responsibility of the Gift Aid Manager is to oversee the management and administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK’s income. This includes responsibility for managing the Gift Aid and tax reclaim processes across multiple income streams, ensuring claims are submitted in a timely manner, and that MSF UK remains compliant with HMRC regulations. This role requires a specialist understanding of Gift Aid regulations.

They also act as the main point of contact with HMRC on complex matters relating to Gift Aid and reclaiming tax, providing solutions or advice on more complicated Gift Aid queries to the wider Fundraising team. The Gift Aid Manager will lead on planning and delivering regular Gift Aid communications to supporters.

Please download the full job and person specification below for further details.

Knowledge, Skills & Experience:

• Previous experience in managing end to end Gift Aid claims and processes within the charity sector.
• Strong working knowledge of HMRC Gift Aid regulations, practices and procedures and other relevant HMRC guidelines.
• Knowledge and understanding of Gift Aid compliance in charity environments.
• Experience of working with 3rd parties on Gift Aid claims and processes.
• Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables.
• Experience of working with Power BI KPI dashboards.
• Working knowledge of a fundraising database or CRM system (preferably Microsoft Dynamics CRM or similar CRM) and managing large datasets.
• Proven experience of monitoring and checking processes and developing process improvement and project management experience.
• Experience in providing Gift Aid training and support to staff or volunteers.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• An excellent level of numeracy, combined with accuracy, attention to detail and an ability to follow defined processes is a must
• Excellent time management skills with a proven track record in managing a busy workload to deadlines whilst maintaining a systematic and organised approach
• A proven ability to work independently, manage multiple priorities and meet deadlines in line with established schedules ensuring accuracy in the information provided
• An excellent communicator with training experience and the ability to deliver complex information to a variety of internal stakeholders in an accessible and relevant way.
• Ability to build excellent working relationships with a wide variety of internal and external stakeholders, including senior management.
• Self-motivated, flexible and able to work without close supervision within a team environment
• A responsible attitude to dealing with sensitive and confidential information
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières.
• Proactive, resourceful, and adaptable with a solutions-focused approach.
• A positive team player with the ability to collaborate effectively with colleagues across different departments.

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date.

Please apply as soon as possible as MSF reserves the right to close the vacancy early, or on the appointment of a candidate.

Incomplete applications will not be considered.

Recruitment timetable:

• Closing date for applications: 15 February 2026, 11.59pm (GMT)
• First round interviews: 04 & 05 March 2026
• Projected Start Date: 06 April 2026

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community. 

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.