Database and operations manager jobs
Pembroke College Oxford is seeking a highly organised and analytical Development Operations Manager to play a central role in supporting the College’s Development and fundraising activities.
Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that combines historic quadrangles with award-winning new developments. The College has ambitious plans for the future and an active programme of alumni engagement, stewardship and fundraising to support its academic mission and long-term sustainability.
The Development Operations Manager is a pivotal role within the Development team. Working closely with the Development Director, the post-holder will be responsible for the operational foundations that underpin the College’s fundraising activity, including alumni database management, gift processing, prospect research, reporting, and insight generation. The role is essential to ensuring that the Development team works efficiently, accurately, and strategically, supported by high-quality data and robust processes.
The post-holder will manage the College’s alumni database (DARS), acting as a knowledgeable and trusted first point of contact for database queries, and will lead projects to improve data quality and compliance. They will also play a key role in analysing giving patterns and engagement trends, preparing reports for colleagues and committees, and supporting the identification and tracking of potential donors. In addition, the role includes dotted-line management responsibility for the Development Coordinator, with a particular focus on overseeing operational activity.
This post would suit someone who is confident working with complex data, highly numerate, and able to spot patterns and trends. The successful candidate will be an excellent communicator, able to work collaboratively within a small, interdependent team, while also exercising discretion and sound judgement when handling confidential information.
Benefits include membership of the University staff pension scheme, free lunches during working hours when the College kitchens are open, and a generous annual leave entitlement of 30 days, in addition to public holidays. Opportunities for training and professional development are also available.
Key responsibilities
The main duties to be carried out by the post-holder include:
Data and Database Management
- Manage the alumni database (‘DARS’) and ensure that data held on alumni is GDPR compliant, comprehensive, and up to date.
- Oversee projects to maintain and improve the quality of the College’s alumni data and ensure engagement activities are accurately and effectively recorded.
- Produce data exports for third-parties such as consultancies and mailing houses and ensure any data received is processed and imported accurately.
- Produce accurate data content for publications such as lists of stewardship group members and deceased alumni.
- Become a competent ‘super-user’ of the DARS database and act as first point of contact for the Pembroke Development team for any queries about the database, ensuring that the team is both confident in using it and consistently recording data in line with GDPR.
- Actively engage with the central University team delivering the successor to DARS, ‘Halo’, to ensure it meets the College’s requirements, and lead on the migration to Halo at the appropriate time.
Prospect Research and Tracking
- Undertake prospect research to identify potential major donors among the College’s alumni and supporter base.
- Oversee research into alumni in particular regions in advance of College trips.
- Manage Pembroke’s prospect management processes, working with fundraisers and others to identify and assign new prospects within the team.
- Work with the Development Coordinator to prepare donor and prospect profiles ahead of events, trips, and meetings.
Insights, Trends and Segmentation
- Working closely with the Development Officer (Regular Giving and Legacies), proactively and creatively analyse patterns of giving to enable the team to target and segment Regular Giving appeals more effectively.
- Conduct research into wider sector giving trends, and provide recommendations for better engagement.
- Prepare regular reports on donor and engagement activities for the team and wider College, including the Development Committee and Campaign Board.
Gift Processing
- Ensure all changes to Direct Debits including cancellations and amendments are actioned in the agreed timescales. Communicate with donors in respect to these changes.
- Liaise regularly with the PCFNA (Pembroke’s 501(c)(3)) to ensure donations made through it are accurate.
- Record all donations including cheques/PCFNA/one-off bank payments as pledges on DARS.
- Identify missed pledge payments or recurring gifts.
- Support the Finance Business Partner in all Gift Aid administration including Gift Aid compliance, securing outstanding Gift Aid declarations and updating old Gift Aid declarations and review of non-eligible declarations.
- Liaise closely with the finance team to ensure donations are accurately classified and reported
- Ensure that gift agreements and associated commitments (e.g. Gift Aid, pledges, payment schedules) are recorded accurately and actioned.
- Research into historic donor funds, where necessary.
Gift Acceptance
- Manage the gift acceptance process, ensuring that the College accepts gifts appropriately and in line with its Gift Acceptance Policy and Fundraising Policy.
- Undertake all necessary research and due diligence on prospective donors, and liaise with the central University and third-party providers of due diligence services where required.
- Oversee the gift acknowledgement process.
Management
- Supervise (with a dotted line reporting relationship) the Development Coordinator, with particular responsibility for overseeing their work in the Operations functional area.
- Be available for regular 1:1 meetings and as a point of contact for any queries, and support their line manager in making sure they receive all necessary training, induction and information to succeed in their role.
Other
- In common with all posts, ensure compliance with the College’s policies and procedures, statutory obligations, and best practice.
- Be the principal liaison with the Gift Registry and DARS teams, and keep upto-date with changes/improvements to the system and how to utilise them.
- To undertake such other duties as may be reasonably required by the Development Director, which may include travel and occasional event attendance outside standard working hours.
For person specification, please see the Job Description attached.
To apply, please submit an up-to-date CV and a covering letter, together with details of two referees.
The client requests no contact from agencies or media sales.
Southall Community Alliance (SCA) is a charity that has been working in Southall for
over 30 years. We seek an enthusiastic and experienced Operations & Capacity
Building Manager to oversee the project work of our charity over the next two years.
We are looking for a candidate with excellent interpersonal skills, community
engagement and fundraising experience and the confidence to manage and deliver
projects that will extend our work and enhance local networks.
You will report to the SCA Director and be part of the growing SCA staff team.
Title: Operations & Capacity Building Manager
Salary: £36,000 per annum
Duration: Full time, two year fixed term contract, with the possibility of an
extension subject to review.
Location : Southall Town Hall, 1 High Street, Southall, UB1 3HA
Annual leave : 25 days
Job Description
1) Managing delivery of SCA’s funded projects and project related staff
2) Community outreach and engagement with a diverse range of residents and
stakeholders
3) Work with adults and young people to arrange training on community
campaigning, capacity building and equality issues
4) Promoting work on social media or website to share good practice and case
studies
5) Arranging arts and creative activities to engage young people
6) Prepare publicity to promote awareness of activities arranged in partnership
with statutory and community based partners
7) Preparing agendas, minutes and other relevant materials relating to SCA
projects
8) Supporting the recruitment and supervision of volunteers
9) Provide support for preparing monitoring, performance and evaluation reports
relating to project activities
2
10) Identify and apply for funding opportunities to sustain SCA projects and core
work
11) To ensure inclusion and diversity in all aspects of SCA’s operation and work
12) To report to the SCA Board of trustees and advisory boards, as required
13) To undertake other such duties as may be assigned by the SCA Director from
time to time
To bring together voluntary and community groups, businesses and local residents in Southall to address the social, cultural, religious & local needs.


Operations & People Support Officer
Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Job Purpose
This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.
You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.
Main Duties & Responsibilities
Fundraising & Office
-
Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.
-
Handle sensitive information appropriately, maintaining confidentiality at all times.
-
Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.
-
Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.
-
Provide excellent customer care and donor stewardship in every interaction.
-
Manage incoming mail, ensuring it is opened, distributed and responded to promptly.
-
Process donations in line with established receipting procedures.
-
Adhere to audit procedures and liaise with the Charity’s auditors.
-
Maintain filing systems, ensuring safe storage and regular archiving of records.
-
Support the senior management team, including organising meetings and room bookings.
-
Undertake banking procedures, ensuring donations are accurately recorded and banked.
Hospital & Online Shop
-
Process online shop orders in a timely manner.
-
Run regular online sales reports for the Operations Manager.
-
Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.
-
Provide customer service in the hospital Atrium shop and support front desk cover as required.
-
Cash up the till, ensuring all sales are accurately recorded and passed for banking.
Database Support
-
Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.
-
Produce analytical reports from the fundraising database for audit purposes.
People / HR Support
Provide People/HR administrative support in the following areas:
-
Recruitment, including coordinating recruitment and induction of new starters.
-
Volunteer coordination, ensuring a robust process from expression of interest through to induction.
-
Ensuring all staff have DBS checks in line with Trust requirements.
-
Administration of staff annual leave and absence reporting.
-
Creating staff correspondence, including pay award, furlough and other required communications.
Other Duties
-
Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.
-
Be an active and supportive team member, contributing to team development and collaborative working.
-
Attend and support fundraising events where required.
-
Undertake any other reasonable duties as requested by your line manager.
Person Specification
Qualifications, Knowledge & Experience
Essential
-
Experience managing a demanding and varied workload.
-
Proven experience handling cash and working within audit and procedural controls.
-
Strong customer service background.
Desirable
-
Experience working in a charity.
-
Experience using a CRM system or database.
-
Experience using Shopify or other online sales platforms.
-
HR experience or qualifications.
Skills & Attributes
-
Commitment to equality, diversity and collaborative working.
-
Excellent written and verbal communication skills.
-
Ability to build strong working relationships.
-
Self-motivated with a positive attitude in a fast-paced environment.
-
Highly organised, adaptable and able to manage shifting priorities.
-
Able to work effectively both independently and as part of a team.
-
Strong understanding of data protection and confidentiality.
-
Excellent IT skills, including Microsoft packages.
Additional Requirements
Essential
-
Strong interest in working for a children’s health charity.
-
Commitment to the values of Alder Hey Children’s Charity.
-
Willingness to get involved across the Charity.
Desirable
-
Willingness to occasionally work outside normal office hours.
Our Values
At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.
-
Courage: We try new things, take risks and speak up. We are accountable and unstoppable.
-
Together: We work as one team, celebrate diversity and empower one another.
-
Passion: We care deeply about what we do and inspire others.
-
Magical: We are creative, child-led and create special moments that go the extra mile.
Four-Day Working Week
In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.
Additional Information
This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.
Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. We are now recruiting for two Philanthropy Manager opportunities to support this growth: a full time permanent position, and an 3 year fixed-term role focused on New Business. Both roles sit within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.
The key purpose of the permanent Philanthropy Manager position is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.
The fixed-term Philanthropy Manager position is is a new role working within Battersea’s Philanthropy & Trusts team to seek and secure new income as part of a £4-6million pound capital fundraising appeal over the next 3 years. One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. Our new capital fundraising appeal will help to achieve that aim. The key purpose of this Philanthropy Manager (New Business) is to meet both financial and strategic KPIs, by cultivating a pipeline of new major donor prospects to secure significant donations for this capital campaign.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 10th February 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack. Please specify in your application which of the two opportunities you would like to be considered for.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
We have big ambition, and our organisation strategy reflects this. As Senior Trust Fundraising Manager, your role will focus on securing five- and six-figure gifts from grant-giving trusts and foundations. You will provide exceptional stewardship to those trusts with whom we have existing relationships, whilst researching and cultivating new prospects to maximise income, value, and influence for The Children’s Trust. This role will be key in enabling us to strengthen long term financial sustainability, through multi-year funding relationships and to drive restricted and unrestricted income to realise the strategy for 2030.
WHEN APPLYING PLEASE INCLUDE A COVERING LETTER
This role is not open for sponsorship.
Skills and Responsibilities
To develop relationships to secure gifts and grants from Corporate Foundations, Trusts and statutory grant makers to achieve income targets. Responsibilities include:
Prospect Research:
- Identify and develop a pipeline of opportunities from grant-giving trusts and foundations.
- Use internal database, online resources, desk research, and contact mapping to identify new funder opportunities.
- Review trusts’ and foundations’ funding criteria to grow the prospect pipeline.
- Develop a thorough understanding of our work and future developments to identify new funding opportunities.
Submitting grant applications:
- Create compelling and persuasive funding appeals.
- Complete grant application forms and follow application processes as required.
- Work closely with colleagues across the Directorate and the wider charity to articulate our work and build strong funding propositions.
Leadership & Relationship Management:
- Lead and manage the Trusts and Philanthropy Executive by developing skills, conducting appraisals and overseeing ongoing development.
- Lead & steward a portfolio of existing charitable trusts and foundations, and cultivate new potential donors, ensuring their support is recognised and celebrated.
- Ensure funders are thanked promptly and that grant terms and conditions are applied.
- Provide progress reports and manage all formal reporting requirements on time.
- Build relationships in person, by phone, email, or virtual meetings to secure long-term commitment.
- Identify opportunities for funders to meet key staff and attend events and site visits that strengthen their relationship with the charity.
- Implement the High Value Donor Stewardship Plan.
- Take a proactive role in developing assets such as appeals and cultivation events.
- Work with colleagues across the charity to monitor and evaluate funded projects, producing reports that demonstrate impact.
Administration and Reporting:
- Manage trust prospects and donors on the CRM database, ensuring records are accurate and compliant with fundraising regulations.
- Budget management, cost control forecasting and taking corrective action to achieve budgets.
- Use the CRM database to manage task “actions”, prioritise and evaluate opportunities, and record funder interactions.
- Manage and develop a portfolio of high value relationships.
- Liaise with colleagues to ensure grant applications are coordinated across the organisation.
Education & Qualifications:
- Educated to GCSE (or equivalent) English and Maths
- Educated to degree level or equivalent experience
Experience:
- Significant experience and track record in trust fundraising.
- Experience of writing compelling proposals and appeals.
- Proven experience of working as part of a team to deliver ambitious income targets.
- Experience in undertaking prospect research and creating a pipeline of prospects through to cultivation, ask and stewardship.
- Experience of securing and managing statutory funding desirable.
- Demonstrable experience of using fundraising or relationship management databases.
Skills & Abilities:
- Exceptional skills with excellent attention to detail and proof-reading ability
- Excellent research skills
- Excellent interpersonal and communication skills whether on the phone, virtually, in person or in writing
- Excellent relationship building skills.
- Professional, positive, and committed
- Results focussed with strong analytical skill.
- Adaptable and flexible, tenacious, and persuasive
- Financially astute, with the ability to understand project budgets and read the accounts of grant giving trusts.
The client requests no contact from agencies or media sales.
Job Title: Operations Manager – Osborne Partnership
Hours: 37.5 hrs per week (full time equivalent).
Salary: £53,508 dependent on qualifications
Responsible to: Chief Executive - Senior Management Team (SMT)
Responsible for: 4 x Senior Service Managers
3 x Service Managers
Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.
Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.
Overall purpose:
To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.
To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.
To ensure that the service is:
- Properly monitored and utilising an internal database for the recording of information (Storii);
- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);
- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;
- Serviced by managed, trained and motivated staff;
- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.
Role:
To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.
Main Duties:
1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.
2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.
3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.
4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.
5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.
6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.
7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.
8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.
9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership
10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.
11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.
12. To identify personal development opportunities and requirements as dictated by the role.
13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive.
14. To undergo training necessary in relation to the requirements of the post.
15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.
N.B. As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).
Job Title: Operations Manager
The following skills, experience and qualities are required for the position of Operations Manager:
ESSENTIAL
1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.
2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution
3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.
4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.
5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.
DESIRABLE
1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).
2. Ability to break down tasks into achievable steps for an individual with learning difficulties.
3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.
4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.
5. IT skills.
6. Full driving license.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About African Rainbow Family
African Rainbow Family (ARF) is a UK-based, lived-experience-led grassroots organisation working with and for LGBTIQ+ refugees and people seeking asylum of African heritage and the Global Majority.
ARF was founded in 2014 in response to the criminalisation and persecution of LGBTIQ+ people across parts of Africa and the Commonwealth. The organisation provides advocacy, peer support, advice, training and counselling, while campaigning locally, nationally and internationally to challenge injustice and promote equality and human rights.
ARF operates from its head office in Manchester and has centres in Leeds, Birmingham, London and Swansea.
About the Role
The Operations Manager role is a new and senior position within African Rainbow Family and will play a key role in supporting the organisation’s strategic and operational development.
The postholder will be responsible for overseeing the day-to-day running of the organisation, managing staff and volunteers, ensuring effective service delivery and leading on income generation and funding applications.
The role works closely with the Chief Executive Officer, Trustees, staff, volunteers and external stakeholders to ensure ARF operates effectively, sustainably and in line with its values and objectives.
Key Responsibilities
The postholder will be responsible for:
-
Managing the day-to-day operations of African Rainbow Family, ensuring efficient and effective organisational delivery
-
Line managing staff and volunteers, including recruitment, induction, supervision and performance management
-
Overseeing service delivery across all ARF centres to ensure consistency, quality and compliance with funder requirements
-
Managing organisational budgets and monitoring expenditure against agreed targets
-
Leading on income generation, including researching funding opportunities and writing grant and funding applications
-
Developing, reviewing and implementing organisational policies, procedures and systems
-
Ensuring compliance with governance, safeguarding, health and safety and regulatory requirements
-
Building and maintaining relationships with funders, partners, commissioners and key stakeholders
-
Supporting strategic planning and reporting to the CEO and Board of Trustees
Person Specification
Essential
-
Minimum of two years’ experience in an operations, project or organisational management role
-
Proven experience of managing staff and volunteers
-
Experience of managing budgets and financial reporting
-
Demonstrable experience of researching and writing successful grant or funding applications
-
Knowledge of charity governance, compliance and operational processes
-
Strong organisational, communication and leadership skills
-
Ability to work independently and manage competing priorities
Desirable
-
Experience working within the charity or voluntary sector
-
Experience working with LGBTIQ+ refugees or people seeking asylum
-
Knowledge of asylum, immigration or human rights policy
-
Experience using databases or CRM systems (e.g. Salesforce)
-
Experience in advocacy, campaigning or media work
Benefits
-
28 days annual leave including Bank Holidays
-
NEST pension scheme
-
Flexible working arrangements
-
Birthday leave and two wellbeing (duvet) days per year
-
Cost-of-living support
-
Paid sick leave after six months’ service
-
Training, development and progression opportunities
-
Salary review and employee reward scheme
-
Free on-site parking
-
Accredited Living Wage Employer
Equality, Diversity and Safeguarding
African Rainbow Family is committed to equality, diversity and inclusion and welcomes applications from people with lived experience of the asylum system, LGBTIQ+ people and individuals from Black and Global Majority backgrounds.
This role is subject to a Genuine Occupational Requirement and is therefore open only to applicants who identify as lesbian, gay, bisexual, transgender or intersex.
The post is subject to an enhanced DBS check. ARF is committed to safeguarding and to providing reasonable adjustments throughout the recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.
Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.
If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.
What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.
What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.
Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.
How to Apply
Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.
Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.
If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Finance and Operations
RESPONSIBLE FOR: Senior HR Executive (PT) and Database & Operations Officer (PT)
HOURS: Full-Time (9am-5pm, Monday-Friday)
JOB LOCATION: Hybrid - home and minimum 2 days in the office (Amersham, Buckinghamshire)
PENSION: 7% non-contributory
ANNUAL LEAVE: 28 days, plus bank holidays
OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking
Job Description
The Director of Finance and Operations (DFO) will play a crucial role in realising our ambitious plans as a charity. The postholder will be a member of our Senior Leadership Team (SLT), along with the CEO, Director of Development, Director of Programmes and Director of Fundraising and Communications. The DFO role is responsible for overseeing the financial health, operational effectiveness, and organisational infrastructure of the charity, ensures that the charity operates efficiently, ethically, and in compliance with all regulatory and fiduciary requirements. This role blends strategic financial leadership with hands-on operational management and is critical to enabling the charity to achieve its charitable programme as well as provide long-term sustainability.
Key Responsibilities
Financial Leadership & Management
- Provide strategic financial leadership, including long-range financial planning, budgeting, and forecasting.
- Develop and manage the organisation’s annual operating and capital budgets in collaboration with senior leadership.
- Manage the accounting functions, including payroll and pension, and month-end and year-end close.
- Prepare and present timely, accurate financial reports to the SLT, Finance and Investment Sub- Committee, and Board of Trustees.
- Monitor cash flow, reserves, and investments to ensure financial stability and liquidity.
- Ensure compliance with all financial regulations, funder requirements, and nonprofit accounting standards.
- Lead annual audits and coordinate with external auditors.
- Manage relationship with investment managers and their adherence to investment strategy.
- Support the Fundraising team in submitting income application, financial reporting, and compliance requirements.
Operations & Organisational Management
- Oversee day-to-day operations to ensure efficient systems, processes, and internal controls.
- Lead and continuously improve policies and procedures related to finance, operations, and administration.
- Manage organisational risk, insurance coverage, and compliance (e.g., legal, regulatory, and contractual obligations).
- Oversee facilities, technology, and vendor relationships, ensuring cost-effectiveness and reliability.
- Ensure strong data management, financial systems, and operational reporting tools are in place.
Human Resources & Administration
- Oversee HR operations, including payroll, benefits administration, employee policies, and compliance with employment laws.
- Partner with leadership on workforce planning, compensation strategy, and organisational design.
- Support performance management systems and contribute to a positive, inclusive organisational culture.
- Ensure onboarding, offboarding, and personnel record management processes are effective and compliant.
Leadership & Strategy
- As a key member of the senior leadership team, contributing to organisational strategy and decision-making.
- Advise the SLT and Board on financial and operational implications of strategic initiatives.
- Translate financial data into clear, actionable insights for non-financial stakeholders.
- Lead and mentor finance and operations staff, fostering professional development and accountability.
This job advert may close earlier than first advertised if enough suitable candidates are received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Database and Operations Officer (Maternity Leave Cover)
Hours: Full-Time (9am-5pm, Monday to Friday). Part time considered, minimum 4 days per week
Job Location: Amersham, Buckinghamshire
Contract: Fixed-term, 12 months contract to cover maternity leave
Salary: £26,000 pa
Pension: 7% non-contributory
Annual Leave: 28 days, plus bank holidays
Other Benefits: Employee Assistance Programme (EAP), Free Parking
Job Description
To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity. The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery.
Key Responsibilities
Database Management (Beacon CRM – Fundraising Database)
- Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry. Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data.
- Develop overall data management structure of supporter records and processes. Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting.
- Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer.
- Handle all enquiries received through the CRM system, providing timely and appropriate responses.
- Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system.
- Generate reports and analytics from the CRM system to track and measure key metrics.
- Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database.
- Training staff members on how to effectively use the CRM system.
- Customise and configure the CRM system to meet the specific needs of the organisation.
- Monitor and enhance data quality and integrity within the CRM system.
- Keep abreast of CRM system updates and new features to maximize its functionality.
Operations Administration
- Provide administrative support to the organisation.
- Managing enquiries received by the charity by post, email, and phone.
- Keep a tidy office environment.
- Maintain data management processes and procedures to ensure data accuracy, consistency, and security.
- Manage and update filing systems, and other organisational documents.
- To be main day to day contact for our external IT support contractors and cleaning contractor.
- Assist with the coordination and organisation of meetings, events, and travel arrangements.
- Prepare and distribute internal communications and correspondences.
Finance Administration
- Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases.
- Maintain accurate financial records by recording daily financial transactions.
- Prepare and process invoices, payments, and expenses.
- Monitor accounts receivable and accounts payable.
- Provide support during financial audits and examinations
This job advert may close earlier than first advertised if enough suitable applications are received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced administrator and grant writer who is passionate about migrants’ rights and democratic reform to start working in March 2026.
We are looking for a part-time Operations and Fundraising Manager to support our Executive Director and staff team in the day to day operations of the organisation, including office tasks, support with reporting and fundraising, diary management and administrative support.
Our organisation
Migrant Democracy Project (MDP) is building migrant power in the UK. We want all residents, no matter where they are from, to have the right to vote, use the power of the vote, and get elected to build a society rooted in justice, freedom, and solidarity. A society where migrants’ interests and needs are heard, included and represented in all levels of UK politics.
Contract
This is a fixed term contract for 12 months (with the possibility of extension depending on future grants), £37,000 pro rata (£22,200 per year), with an early March 2026 start. We are open to this being a PAYE or contractor (self-employed) position.
Benefits include:
-
25 days of paid annual leave pro rata, plus bank holidays. In addition, the MDP office closes for two paid weeks over Christmas and New Year.
-
4% pension (3% employer and 5% employee contributions)
-
Access to training and mentoring opportunities to develop in the role, if needed.
-
Flexibility in working hours and TOIL.
-
Central London office space.
We are looking for an administrator who can work the equivalent of 3 days per week hours flexibly, adapting to the needs of the organisation. When work is carried out by any Migrant Democracy Project employee outside normal working hours, time off in lieu is applied.
Location and working hours
Migrant Democracy Project’s office is in Vauxhall, London. Staff have daily access to the office and the team co-works from there regularly. This role can be done remotely, however, we expect the role-holder to join the team in-person for strategy days which happen every few months.
This is part-time role at 0.6 FTE. Working days are flexible, equivalent to 3 days per week between Monday to Friday, as long as most of the hours match MDP’s usual working hours (9:30 am - 5:30 pm). The role holder can also have different working days on different weeks as long as that is communicated well in advance and noted in the team calendar.
The role is based in the UK and open to individuals with an existing right to work in the UK.
Responsibilities
We are looking for a strategic Operations and Fundraising Manager who can skillfully identify the organisational and team needs and can propose and implement solutions, ranging from project management tools, HR systems, and other systems tools. The ideal candidate will be scanning the horizon, ensuring the organisation has the appropriate policies and thinking long-term about its financial and organisational needs.
Lead the Operational Management of Migrant Democracy Project
-
Review existing operational policies and procedures, identify improvements and updates, and implement them to ensure the smooth running of Migrant Democracy Project.
-
Lead the development and implementation of operational infrastructure, including systems for project management to ensure efficient progress of the organisation’s objectives.
-
Ensure Migrant Democracy Project is in compliance with relevant policies, including data privacy, safeguarding, risk register, and others and support the team in implementing them.
Lead on People Management and Recruitment
-
Implement and manage all people and culture functions and internal processes including systems for leave, TOIL, employment contracts, and other identified needs.
-
Support the Executive Director with recruitment processes, such as job vacancy promotion, sifting application forms and booking interviews.
-
Ensure all members of staff, including consultants, have all their documents, including contracts and consultant agreements, up to date and that systems are in place to support the team to navigate probation and contract renewals.
Fundraising and Evaluation
-
Identify grant opportunities for the organisation, manage application deadlines and work with the staff team to support writing grants.
-
Maintain MDP’s grant database up to date and manage Google Drive grant documentation folders, including supporting the Executive Director to meet funders’ requirements such as quarterly reports.
-
Manage and track staff budget sheets for grants, working with the Finance Manager.
-
Support the Executive Director and all team members in writing progress reports to funders, both when required and proactive updates to all funders.
-
Implement an evaluation system to be able to measure and report on outputs required by each grant.
-
Liaise with MDP’s staff team to collect data for evaluation reports.
Lead on online systems for the team
-
Manage MDP’s Google Drive folders, ensuring information is up to date.
-
Manage staff access to shared workspaces and folders.
-
Manage staff accounts, such as creating new emails and managing permissions.
-
Manage MDP’s generic info inbox and direct queries to relevant staff where applicable.
-
Support the Executive Director with new staff onboarding and manage their Google Suite access.
Diary and Office Support
-
Support with booking rooms and team meetings as needed e.g. team Strategy Days.
-
Create a calendar of relevant MDP events for all staff and support the team’s long-term project planning.
-
Manage travel and accommodation booking for MDP staff members for required events.
-
Process all relevant office orders, such as printing, stationery and office equipment.
-
Regularly assess office needs and proactively ensure the stocks of MDP materials (such as leaflets, business cards, etc.) are appropriate.
Finance Support
-
Work with the Finance Manager to create budget templates and monitor them regularly.
-
Pay small invoices under £500 and process staff expense forms on a monthly basis.
-
Manage MDP’s invoice folders and create invoices from MDP’s templates when required.
-
Submit relevant invoices and receipts to Xero’s inbox.
-
Manage MDP’s Soldo account and top-up expense cards for staff as appropriate.
Qualifications
We are looking for an organised and efficient Operations and Fundraising Manager with the following essential skills:
-
At least three years of demonstrated experience of leading projects or teams, including managing multiple people and budgets
-
Demonstrable experience in fundraising, such as grant writing.
-
Excellent organisation skills, with extensive experience in project and program management, and a proven ability to plan, organise, and lead the implementation of plans and processes.
-
Experience of creating systems and organisational processes that are effective, efficient, and embed and socialise them with the team and key external partners.
-
Experience in project monitoring and evaluation.
-
Experience using Xero, Soldo or similar software for processing invoices and expenses.
-
Experience in diary management.
-
Excellent knowledge using Google Suite.
-
Comfortable in a start-up environment and experience working in a small team, where flexibility is required to meet emerging tasks and deadlines.
-
Excellent attention to detail and communication skills.
Essential behaviours:
-
Show a passion for and commitment to our values and building migrant power.
-
Be able to work inclusively and build engagement and trust with people of all backgrounds.
-
Show a willingness to take initiative in the pursuit of Migrant Democracy Project’s goals. Take responsibility for delivering your work to a high standard, and be able to ask for support when you need it.
-
Be able to work independently and in a remote environment, whilst valuing opportunities to work as part of a close team.
-
Be a good team player, able to liaise effectively with different team members and draw on people’s expertise and specialisms to make decisions and ensure progress.
-
Treat Migrant Democracy Project’s staff and partners with dignity, respect and care - building strong and impactful relationships where possible.
Decision-making timeline
We are looking for the Operations and Fundraising Manager to start in early March 2026. The applications will be reviewed on a rolling basis.
Interview process
● Stage 1: shortlisted candidates will be invited for a 15 minute interview via phone or Zoom.
● Stage 2: if successful after Stage 1, shortlisted candidates will be invited for a 75 minute interview via Zoom or in-person depending on the candidate’s place of residence. This will include a practical exercise and questions about your experience. You will have an opportunity to ask us questions as well.
We are organising and building power amongst migrants at home in the UK to shape a society rooted in justice, reflecting our needs and interests.
Events Operations Manager (Maternity Cover)
Salary £35,000 - £37,000 per annum plus benefits
12 Months fixed term contract, Full Time
Location: Rhodes House in central Oxford, hybrid working
We have a fantastic opportunity for an Events and Operations Manager to join the Rhodes Trust.
About the Rhodes Trust
The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity’s challenges.
In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, RISE and Oxford Next Horizons.
To learn more about our vision visit The Vision of Rhodes Trust
The role
The Events and Operations Manager is responsible for delivering operational and logistical excellence in the delivery of internal Rhodes Trust Programmes and external commercial Rhodes House Ltd events.
The successful candidate will encourage cooperation across departments at Rhodes House who will work collaboratively to ensure the successful delivery of events. The post holder will also support the development and acquisition of clients for the Rhodes House Ltd events, ensuring achievement of revenue targets to contribute to the Rhodes Trust.
The Events and Operations Manager will operate predominantly on-site at Rhodes House.
Essential skills, experience and qualifications:
- Experience in event planning and operational delivery
- An in depth understanding of what is required for a successful event and experience in guiding the client to their perfect event.
- Excellent team player with a positive attitude whiles also being able to act independently.
- Ability to build strong working relationship with immediate colleagues.
- Proactively focused and organised with good attention to minute details.
- Ability to meet varying deadlines.
- Excellent time management and prioritisation skills
- Excellent written and verbal communications skills
- Excellent software skills, including proven experience with Microsoft packages (Word, Excel, PowerPoint and Outlook) and database entry
· A deep commitment to the values, ethos and mission of the Rhodes Trust. Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
· Carrying out any other duties relevant to the role, as requested.
Desirable skills and experience:
· Experience using event temple (event management software) and mews (accommodation management software)
· Experience working in both academic and commercial venues.
Benefits of working here
We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other’s thinking and generate new ideas.
- 30 days annual leave (pro rata) plus 8 bank holidays
- Competitive pension scheme
- Generous family leave schemes
- Private health insurance
- Employee Assistance Programme
- Personal development opportunities
- Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford.
- Cycle to work scheme
- Electric car scheme
If you would like to find out more, please click ‘apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 18 February 2026.
If you have any issues with submitting your application, please email the Recruitment team.
The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference and keen to support fundraising across the British Heart Foundation (BHF)?
Join us as our Senior Fundraising Operations Executive and play a vital role in driving income growth by supporting a variety of fundraising teams - Corporate, Community, and Philanthropy - each with their own unique specialisms and approaches.
This is an exciting opportunity to work at the heart of our Partnership and Relationship Fundraising Operations team, providing expert guidance on systems, processes, and strategic planning to empower supporter-facing colleagues.
In this dynamic role, you’ll lead on relationship management, support impactful stewardship, and drive innovative operational activities that help maximise our fundraising potential. You’ll collaborate with diverse teams on cross-charity projects, contribute to best practice ways of working, and help shape the future of our fundraising operations.
With responsibilities spanning planning, compliance, reporting, and finance, you’ll be at the centre of activity, ensuring our processes are robust, compliant, and efficient.
We offer a vibrant working environment, meaningful development opportunities, and the chance to connect with inspiring colleagues - all while contributing to the growth and success of our fundraising efforts. If you are proactive, solutions-focused, and eager to make a lasting impact, we would love to hear from you!
About You
We’re looking for a proactive, adaptable individual with strong interpersonal and communication skills who is passionate about making a difference.
Experience in project management - covering scoping, design, delivery and evaluation - is essential, as is a sound understanding of budgets and financial processes. We value those who can write clear documentation for diverse audiences, develop and maintain stakeholder relationships, and implement effective operational processes and training.
As our ideal candidate, you can demonstrate analytical thinking, creativity and attention to detail, working methodically and with precision even under pressure. You can manage conflicting priorities, adopt new skills quickly, and handle sensitive information discreetly in line with organisational procedures.
You are IT literate, comfortable working with Microsoft Office packages including Excel, PowerPoint and Planner, and have experience of using CRM databases such as Raiser’s Edge, Salesforce or Microsoft Dynamics.
If you are a resilient, committed team player, we would love to hear from you.
Working arrangements
This is a Fixed Term Contract until January 2027, covering an internal secondment. Start date ASAP.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The role
We are seeking an experienced and proactive Database and Insights Officer to take ownership of myaware’s CRM system (Raiser’s Edge) and ensure our database is accurate, compliant, and fully utilised across the organisation.
This is a pivotal role, acting as the main point of contact for all internal CRM users and our external CRM system provider. As a database super user, you will manage system settings, user access, data integrity and development, while providing expert support, guidance and training to colleagues.
Working closely with the CEO, the myaware management team and colleagues across the organisation, you will ensure the CRM system supports fundraising, communications, campaigns and wider organisational insight. You will also play a key role in identifying opportunities for system improvement, upgrades and best practice. The role will require occasional working at Derby HQ and travel for meetings.
Who We Are Looking For
We are looking for a confident and detail-oriented CRM professional with strong technical expertise and the ability to communicate clearly with non-technical users.
You will be highly organised, solutions-focused and comfortable taking ownership of a complex database system. You enjoy supporting others, improving processes and using data to make a meaningful impact.
You will ideally have:
- Proven experience managing a CRM system, ideally Raiser’s Edge or a similar database.
- Strong understanding of database administration, data quality and compliance.
- Experience acting as a system super user, including managing users and system settings.
- The ability to train and support colleagues with varying levels of technical confidence.
- Excellent analytical skills and experience producing data selections and insights.
- Strong communication and relationship-building skills.
- A proactive approach to continuous improvement and best practice.
This is an exciting opportunity to play a central role in enabling myaware’s work through high-quality data, effective systems and collaborative support across the organisation.
If this sounds like you, we would love to hear from you.
Who are we?
Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor.
Myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Free inhouse staff benefits and welfare advice
- Investment in your personal and professional development
- Annual salary review
Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026
Provisional interview date will be week commencing: 09.02.2026.
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.
Candidates should submit their CV and tailored covering letter by: 11:59pm on Sunday 1st February 2026
Provisional interview date will be week commencing: 09.02.2026.
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Estates & Facilities Manager
Permanent. Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).
Location: London
Salary: £48,937 per annum inclusive of London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Director of Finance and Corporate Governance, the Estates & Facilities Manager will oversee Christian Aid's global property portfolio, including owned and leased assets ensuring effective management of financial exposures, health and safety compliance, carbon reduction initiatives, and operational efficiency.
The post-holder will lead the development and implementation of policies, manage global insurance relationships, and ensure the smooth operation of the London office ensuring safe, sustainable, and cost-effective environments aligned with organisational values.
Some of the main responsibilities of the Estates & Facilities Manager include:
- Maintain a comprehensive property database detailing costs, maintenance plans, and carbon footprints to enable cost saving solutions and maximise impact.
- Collaborate with Operational Leads in Multi-Country Clusters (MCCs) to ensure data accuracy and resources are managed effectively.
- Manage relationships promoting the exchange of ideas and knowledge with contractors, utility companies, and landlords to ensure high impact initiatives are undertaken.
- Ensure suppliers meet Service Level Agreements (SLAs) and provide value for money fostering a culture of inclusiveness.
- Develop property-related policies, including health and safety standards, in collaboration with relevant stakeholders fostering a mindset of connection to ensure facilities meet organisational requirements.
- Collect and report data on carbon usage to trustees and official bodies as required.
- Manage the global insurance policy to ensure adequate coverage is maintained.
- Oversee the efficient operation of the London office, ensuring it meets organisational needs.
About you
Who we are looking for
Essential:
- NVQ Level 5 or equivalent in facilities management.
- IOSH qualification or equivalent.
- Substantial experience in property management across diverse portfolios.
- Significant knowledge in health and safety management (IOSH qualification or equivalent).
- Demonstrable experience in carbon reporting frameworks.
- Significant expertise in insurance management for global organisations.
- Proven ability to manage office operations efficiently.
- Developed understanding of insurance and application to facilities management.
- Developed interpersonal skills.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.





