Database and operations manager jobs
Job Title: Operations Manager – Osborne Partnership
Hours: 37.5 hrs per week (full time equivalent).
Salary: £53,508 dependent on qualifications
Responsible to: Chief Executive - Senior Management Team (SMT)
Responsible for: 4 x Senior Service Managers
3 x Service Managers
Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.
Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.
Overall purpose:
To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.
To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.
To ensure that the service is:
- Properly monitored and utilising an internal database for the recording of information (Storii);
- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);
- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;
- Serviced by managed, trained and motivated staff;
- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.
Role:
To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.
Main Duties:
1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.
2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.
3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.
4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.
5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.
6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.
7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.
8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.
9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership
10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.
11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.
12. To identify personal development opportunities and requirements as dictated by the role.
13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive.
14. To undergo training necessary in relation to the requirements of the post.
15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.
N.B. As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).
Job Title: Operations Manager
The following skills, experience and qualities are required for the position of Operations Manager:
ESSENTIAL
1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.
2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution
3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.
4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.
5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.
DESIRABLE
1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).
2. Ability to break down tasks into achievable steps for an individual with learning difficulties.
3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.
4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.
5. IT skills.
6. Full driving license.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference every day at Brent Carers Centre
At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.
Join our team and be part of a warm, inclusive workforce where compassion meets action.
The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.
Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.
About Brent Carers Centre
· We’re a trusted local charity supporting thousands of unpaid carers across Brent.
- Our services range from advice and advocacy to support groups and activities.
- We work closely with health, social care, and community partners to ensure carers are recognised and supported.
- Our team is passionate, diverse, and committed to making Brent a better place for carers.
The Role
The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services.
- You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
- You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
- You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).
- You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
- You’ll manage staff resources to make sure that our service remains responsive and empathetic.
- You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.
What We’re Looking For
We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.
Essential Experience
- You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
- You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
- You’ll be "tech-literate” and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.
- You’ll be a strong communicator and will be able able to build rapport with a range of stakeholders
- You don’t just manage processes; you care about people. You align with our mission to ensure carers are "recognised, valued, and supported to live rather than just exist."
Desirable Extras
- Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or "hidden" carer communities.
What We Offer
- �� Professional growth: Training, mentoring, and opportunities to develop your career.
- �� Inclusive culture: A diverse team where everyone’s voice is valued.
- �� Impact: The chance to see the difference your work makes every day.
How to Apply
If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letting setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have cover letter and CV.
Must submit cover letter detailing how they meet the person specification along with CV
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
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Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria
Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions
The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
We are looking for a Deputy Cinema Manager to join the team at our brand new MediCinema based in Birmingham Children’s Hospital.
The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We will run 4 regular inpatient screenings each week which includes evenings and weekends. The post holder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
Service Delivery
- Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends, so the role requires regular evening and Saturday working.
- On screening days be responsible for:
- Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
- Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
- Preparing and operating the digital projection equipment for the screening, ensuring that films are always screened to the highest technical standards. Training and ongoing technical support will be provided for this.
- Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
- Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
- Keeping accurate monitoring and operational records, including contacts and database updating as required
- Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
- Assist with arranging and running any special events and special screenings
- When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with hospital departments and patient groups.
- Support the development and roll out of any new type of screenings we embark on.
- Support the delivery of our ‘Beyond the Big Screen' bedside services, including our Disney ‘Moments that Matter’ work.
Nurse & Volunteer Management
- Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.
Marketing and Relationship Management
- Be proactive in marketing the service within the hospital, building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
- Help develop and manage effective partnerships throughout the hospital and community
- Representing the organisation effectively and compellingly at all times.
- Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.
Administration and other duties
- Deputise for the Cinema Manager as and when required.
- Provide holiday or emergency screening cover when required.
- Help manage the collection, loading and returning of films.
- Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
- Contribute to the strategic development of the Birmingham Children’s Hospital MediCinema, operations and MediCinema as a wider organisation
- Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
- Undertake other tasks, projects and duties as reasonably required.
The Person
We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities:
- Strong organisational skills with a good attention to detail.
- A proactive, resourceful, problem-solving approach.
- An ability to work both on their own and as part of a team.
- Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
- Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
- Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
- Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
- Interest in healthcare, wellbeing and/or film & cinema.
- A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.
Please note the role will require an Enhanced Disclosure check, which we will arrange.
If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you. Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).
Registered Charity
6 - 10
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
Thank you!
Job Advert
JOB TITLE: Head of Operations
SALARY: £56,000 (pro rata)
LOCATION: LSE Students’ Union, Central London Office
WORKING HOURS: 22.2 hours per week (0.6 FTE)
CONTRACT TYPE: Permanent
The LSE Students’ Union is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Operations. This is a newly created position, offering an exciting opportunity to take senior oversight of our central teams and ensure the effective delivery of our operational functions.
Reporting directly to the Chief Executive Officer, you will provide leadership and direction across finance, HR, governance, compliance, and risk management. Your work will underpin the Union’s ability to deliver its strategic objectives and maintain high standards of accountability, transparency, and operational excellence.
As Head of Operations, you will lead our finance and HR team, ensuring robust financial management, effective people practices, and strong governance frameworks. You will oversee budgeting, audits, and financial reporting, while promoting a positive and inclusive workplace culture. Acting as a key adviser to the Board of Trustees and relevant committees, you will also manage risk and data protection across the organisation.
Who are we?
LSESU is a vibrant, student-led organisation committed to helping LSE students make the most of the life-changing experiences open to them during their time at university. As part of our Senior Leadership Team, you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering.
Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect.
Who are we looking for?
We are looking for a candidate who combines strategic vision with operational expertise. You will bring a recognised accounting qualification and strong financial acumen, alongside experience in managing both finance and HR functions. Your knowledge of governance, compliance, and risk management frameworks will be essential, as will your ability to provide clear leadership and build effective relationships at all levels.
You’ll need excellent organisation and planning skills, with a keen eye for detail and the ability to manage multiple priorities effectively. A commitment to equality, diversity, and inclusion is fundamental, together with an interest in working within a democratic, student-led environment.
Why apply?
As Head of Operations, you will play a pivotal role in shaping the future of the Union and supporting thousands of students at one of the world’s leading universities. We offer:
- 25 days of holiday per year (pro rata)
- Additional closure periods at Christmas and Easter
- Free LSE Students’ Union gym membership
- Opportunities for professional development and growth.
- Access to TOTUM (NUS) card, which provides a wide range of discounts
- Flexibility for work-life balance
How to apply
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
Part 1: CV – Outlining your skills and experience to date.
Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.
Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
Want to apply?
To apply for this role, please complete an online application.
Job Application Timeline
Closing date: Thursday 29th January 2026 at 10am
Intended interview dates: 12th / 13th February 2026
Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it’s needed most.
Role Summary
This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer‑term improvements that support CFLM’s strategic goals - including achieving annual surpluses and meeting ambitious income targets.
As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high‑quality administrative support to the CEO and Deputy CEO.
Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system.
Please see the full job description and Person specification.
Registered Charity
11 - 20
The client requests no contact from agencies or media sales.
Thank you!
Purpose of this role
At NEON, we know that you can’t separate the external work of the organisation from the internal work. They are so interlinked and interdependent that they both have to be given priority and resources if we want to achieve high impact. We see them as inseparable.
So the purpose of this role is to support NEON achieving its mission by ensuring things are running smoothly:
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day-to-day through running some of our core systems and processes and being responsive to team needs
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in the long-term by helping to embed a progressive culture and working on operational projects
Key Responsibilities:
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Overseeing tech systems and hardware - website management, Mobilize, Nationbuilder, GDrive, Slack & other communication channels, laptops, mobiles, printers, and meeting tech & peripherals - and provide technical support to staff as well as collaborating with our external IT support providers;
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Overseeing day to day running of the office, managing office supplies including first aid and ensuring accessibility as well as supporting hybrid working needs;
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Supporting GDPR compliance - being the point of contact with our external advisor, supporting data champions in the hubs and managing GDPR changes;
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Working with the People & Ops Manager to run excellent people processes for the lifecycle of our staff from recruitment and induction to offboarding;
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Participate in Operations projects, for example IT review & optimisation, GDPR review or programme support review;
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Managing logistics for board & other meetings, team away days and retreats, other NEON events and other ad hoc team support, in particular for the EDs - booking meeting rooms, sorting out meeting tech or ordering food;
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Monitor organisational accounts including generic email accounts and NEON networks;
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Running delivery of an ops programme with the whole ops team - currently this is ops peer support network but with ambitions to expand to a formal programme;
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Play an active part in the whole NEON team, contributing to organisation-wide plans.
Who you are:
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You care about organisational culture and people and have some experience in this role that you want to build on. You are committed to improving conditions & processes for the benefit of your colleagues and the wider movement.
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You have experience dealing with people in different capacities, both internally and externally, on a day to day basis, and build strong working relationships.
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You have the skills and drive to do day-to-day people & ops tasks listed above and want to do them as a regular part of your job. You see this as important work in itself, not just a stepping stone to other parts of NEON (though you are also keen to learn about all aspects of NEON’s work) This includes doing logistics (venue bookings, booking travel for 40+ people, organising catering etc), and “facilities” work like keeping our office running well and ensuring our team have the equipment they need to work well.
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You are experienced with using a range of IT and tech and are happy to learn new apps and new bits of hardware, so that you can get all of your IT tasks done well, and teach the team how to use things whether that’s updating our website, helping the team to use Slack as well as possible, or finding a new solution for hybrid working
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Able to flex between longer term projects, regular cycle work and responsive requests - you are great at being self-motivated in order to push longer projects forward over weeks or months, as well as getting daily or weekly operational tasks done. But you can also shift your workload to turn things around on a day when it’s important.
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You are proactive, well-organised and feel empowered to solve problems yourself when they come up (sometimes described as an “ownership mindset”), as well as balancing this with asking for help when you need it
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Excellence is important to you and it shows in your work. Whatever you do, you do it to a high standard. To you, it doesn’t matter whether that’s making sure our office plants are all watered, or coordinating all of the logistics for one of our flagship programmes, it will be done excellently and to deadline
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A great communicator and you know that good communication is really important to the type of work you do - you’ll be happy to use our internal comms systems (Slack, Google Suite, Asana) to keep everyone in the loop on your work, and you’ll do the same for participants on our programmes via email and phone
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You’re willing to continuously learn and grow - you have growing levels of self-awareness and emotional intelligence, including around your own power and identity and how that means you relate to others. As a result, you’ll give and receive feedback from others well (or be willing to learn and change) and learn to give feedback well too)
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Committed to NEON’s purpose of building the power strength of movements for social, economic and environmental justice, and to learning how to align your actions with the values of NEON: solidarity; generosity and respect and our commitment to anti-oppression
Please visit our website for more details & how to apply
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES - WILL YOU?
Around the world hundreds of thousands of children struggle to survive on the streets. In many countries, they have become an accepted issue in society, deprived of access to the most basic services and they experience extreme harm before and during their time on the streets.
Wherever they may be in the world, they face violence, abuse, neglect and exploitation.
Founded in 1996, Railway Children has dedicated over a quarter of a century to developing outstanding practice and services for street connected children. With projects in the UK, India and Tanzania, we aim to reach these children as soon as they are in danger and intervene before an abuser can. As we embark on our new strategy to 2030, we have ambitious plans to ensure no child is left behind, wherever we work.
The role
This is an exciting opportunity for a database specialist looking for an organisation with purpose, where your work makes a difference to vulnerable children every day. This is a brand-new role in our organisation which is putting data at the heart of its new strategy.
About you
As a person who is passionate about the power of data, you will have the opportunity to shape the way that the organisation captures and analyses fundraising income and other data to maximise income which will in turn enable us to support more children.
You will have a track record of managing a fundraising database in a charitable organisation and proven data analysis skills. This role will provide an essential link between the finance and fundraising & marketing teams and will suit someone who thrives on working collaboratively to achieve the goals of the organisation.
We are looking for someone with advanced skills in data management. Time management and problem solving are an essential part of this role.
For further information about this post and working for Railway Children, including how to apply, please visit our website
We welcome and encourage applications from candidates with a diverse range of backgrounds and lived experience.
Railway Children is committed to safeguarding anyone who comes into contact with us and implements a range of policies to ensure only those suitable to work with vulnerable groups are employed.
Closing Date: 18 January 2026
Registered Charity
101 - 500
A world where every child can thrive away from a life on the streets.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 21st January 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you.
About Us
The Society for Endocrinology is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.
We empower healthcare professionals and researchers to stay at the cutting edge of science and patient care. We also support other national and international endocrine organisations (our clients) to deliver their own impactful work.
As a medium-sized charity with a friendly, supportive and flexible culture, we work collaboratively to make a big difference and build a strong global endocrine community. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work.
The role is full-time, but please let us know if you would like us to consider part-time.
The Role
Are you passionate about combining data expertise with exceptional customer service? We’re looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.
You will independently manage membership subscription processes and grants administration, respond to member queries and ensure our CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.
What You’ll Do
· Administer membership applications, renewals, and payments
· Provide excellent support to members and delegates and respond to enquiries
· Maintain, troubleshoot and optimise multiple CRM systems, ensuring data accuracy and compliance
· Develop and generate reports and insights to inform decision-making
· Support grants administration and committee processes
· Collaborate across teams to improve systems and member engagement
Please see full job description for more details.
What We’re Looking For
· Customer service skills and professional written and verbal communication
· Proficiency with Microsoft suite
· Advanced Excel skills (Power BI experience is a bonus)
· Proven experience managing CRM systems and complex databases
· Strong organisational skills and attention to detail
· Customer- and solutions-focused mindset with the ability to build positive relationships
· Experience in membership/subscription administration or similar is desirable
Why Join Us?
· Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)
· Flexitime system
· 26 days annual leave minimum, plus bank holidays
· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more
· Salary Extras scheme
· Refer a friend scheme
· Employee Assistance Programme
· Be part of a charity that makes a difference in healthcare
· Collaborative and supportive team environment
We aim to conduct first-round interviews via Teams call week commencing 2 February. In-person interviews will follow before the successful candidate is selected.
We are happy to answer your questions prior to application.
Registered Charity
51 - 100
We bring together the global endocrine community to share ideas and advance hormone science and practice
The client requests no contact from agencies or media sales.
Thank you!
Our client brings joy and laughter to seriously ill children in NHS hospitals and hospices across the country. Through in-person and virtual visits and events, the organisation's entertainers, from magicians to musicians, artists, fairies and therapy dogs, enhance wellbeing and help young patients and their families cope with the pain and anxiety of serious illness and hospitalisation. They are now looking for a Fundraising Database Manager to join their growing, values-led team.
Fundraising Database Manager
Permanent, Part-time, (3 days a week, 0.6 FTE)
London (N5) – 2 days a week (Monday, Tuesday, or Thursday).
£40,000-£45,000 FTE
The Fundraising Database Manager reports to the Chief Executive and will be responsible for managing the charity’s CRM (Donorfy) and work with colleagues to ensure the smooth operational delivery of fundraising processes and activities.
The role will lead on supporter data management and income administration, ensuring accurate and GDPR-compliant records. This includes maintaining supporter and beneficiary databases, managing integrations between systems (including Donorfy, mondayDB and third-party platforms).
You will oversee donation processing and income reconciliation across all fundraising streams, including Gift Aid management, Stripe integration and monthly reconciliations with Finance. You will support effective donor stewardship, alongside collaboration with fundraising team. You will deliver data extraction, reporting and analysis, producing regular income reports, KPI dashboards, forecasts and campaign analysis to support strategic decision-making. You will provide targeted data sets for fundraising and marketing activity, track performance, and support income planning.
You will also support events and campaigns, manage event data, registrations, sponsorship tracking and reporting, including imports from platforms such as JustGiving. Alongside this, you will ensure robust compliance, risk management and due diligence, managing consent, data retention, audits and compliant prospect research. Finally, you will play a key role in operations and stewardship, supporting major donor, corporate and trust relationships through effective systems, templates and processes, managing pipelines and moves management, and embedding fundraising best practice across the team.
To be successful in this role, you will have experience of managing a CRM, either in fundraising or in a business using client and customer data. You will be a problem-solver, with experience of identifying and delivering on improvements for operational systems and processes.
You will have excellent communication and relationship management skills, with the ability to convey complex information to a range of stakeholders and influence at a senior level. You will have excellent IT skills, with experience of using data analytics tools within Microsoft and other software packages. You will have experience of developing and successfully embedding efficient operational processes. You will have a robust understanding of data compliance including GDPR, PECR and the Fundraising Code of Practice. You will have a commitment to the wellbeing of children and to the organisation's vision and mission.
Desirably, you will have experience using Donorfy (CRM database) and/or PowerBi. You will have experience of integrating Donorfy with other platforms (e.g. mondayDB, MailChimp, Microsoft, payment platforms such as CAFDonate or Just Giving). You will have experience of working in a fundraising department and/or on fundraising campaigns.
How to Apply
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals.
This is a new role working within Battersea’s Philanthropy & Trusts team to seek and secure new income as part of a £4-6million pound capital fundraising appeal over the next 3 years.
One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. Our new capital fundraising appeal will help to achieve that aim.
The key purpose of this Philanthropy Manager (New Business) is to meet both financial and strategic KPIs, by cultivating a pipeline of new major donor prospects to secure significant donations for this capital campaign.
Please note: this is a 3 year Fixed-Term contract opportunity
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 21st January 2026
Interview date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged as the role will closed once filled.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity to join a growing, women-led movement shaped by lived experience. Working alongside the founder, fundraiser and service delivery team, you will help strengthen the systems that make our trauma-informed, person-centred support possible.
As Operations Manager, you will hold the core operational functions that keep the organisation safe, steady and effective. From HR and policies to finance, CRM management and communications, you will help ensure that our work is delivered with care, consistency and integrity. Your role allows the service delivery team to focus fully on supporting women and leading change.
We are looking for someone experienced, proactive, organised and confident in delivering on tasks. Someone who values collaboration, co-production and working in a culture rooted in trust, flexibility and compassion. You will thrive if you enjoy creating calm, clear systems that enable everyone to do their best work.
This UK based, (majority*) remote position is part of a small, friendly team committed to learning, reflection and continual improvement. As the organisation grows, you will play a key role in strengthening processes and shaping how our operations evolve to support women safely and sustainably.
Key Responsibilities
Responsibilities will include both strategic oversight and hands-on administrative tasks.
Operations & Systems:
- Maintain and improve organisational systems, processes, and infrastructure.
- Lead on day-to-day operational decision-making.
- Implement, manage, maintain, and develop the organisation’s CRM system.
- Ensure accurate data collection, reporting, and insights to support evaluation and strategic decision-making.
Human Resources:
- Lead recruitment, onboarding, HR administration, and ongoing people processes.
- Maintain HR policies and wellbeing support systems in alignment with staff feedback and co-produced organisational culture.
Finance & Administration:
- Oversee budgets, day-to-day financial processes, working with an accountant, and financial reporting.
- Work with the Director on long-term financial planning.
Policies & Compliance:
- Keep policies up to date and ensure regulatory compliance.
- Lead GDPR, data protection, and risk management.
Marketing & Communications (administrative support):
- Support the organisation to deliver timely newsletters by coordinating the content, managing the template and sending the newsletters
- Manage the organisation's online presence by making website updates and posting on socials from the content provided by the team.
Workload and priorities will be agreed with the Director to ensure the scope of the role is manageable within part-time hours.
Skills and experience required
· Strong organisational and administrative skills across operations, HR, finance, governance and communications.
· Financial literacy, including bookkeeping, budgeting, and liaising with external accountants.
· HR administration experience, including recruitment, onboarding, and record keeping.
· Proficient in IT systems, CRM platforms, data security protocols, and website/content management.
· Excellent communication and interpersonal skills with confidence, liaising with the Directors.
· Ability to manage competing priorities, respond to ad hoc requests, and work independently with initiative.
· Experience in a charity or small organisation
· Experience with CRM systems used in membership/support services
· Interest in women’s services or trauma-informed practice
· Desire to work in a purpose-led role and align with our small-team culture (essential).
Current operational days Tuesday, Wednesday, Thursday.
1 year contract (extension is subject to funding)
*Please note this role is mainly remote with expectation to attend a monthly in-person meeting at our office in Tameside or within Greater Manchester. There may also be expectation to represent the organisation across GM when required. We class this as desirable rather than essential.
Non Charity Employer
1 - 5
We stand alongside women impacted by their own or someone else’s gambling and create space for healing, connection and confidence.
The client requests no contact from agencies or media sales.
Thank you!
Our client brings joy and laughter to seriously ill children in NHS hospitals and hospices across the country. Through in-person and virtual visits and events, the organisation's entertainers, from magicians to musicians, artists, fairies and therapy dogs, enhance wellbeing and help young patients and their families cope with the pain and anxiety of serious illness and hospitalisation. They are now looking for a HR and Operations Manager to join their growing, values-led team.
HR and Operations Manager
Permanent, Full-time (Core Hours: 9am to 5pm or 9:30-5:30pm)
London (N5) – 3 days a week
£40,000
The HR and Operations Manager will report to the Director of Strategy and Operations and be responsible for ensuring the effective and efficient running of the charity’s internal operations, which includes HR, office management, compliance, governance, and organisational development.
The role will oversee end-to-end HR function and processes, supplier and IT management, office infrastructure, and budget coordination, while ensuring full compliance with UK employment law, GDPR, health and safety, and governance requirements. You will maintain robust policies and systems, support ESG and DEI objectives, and drive continuous improvement across internal processes.
As the HR and Operations Manager, you will also contribute to strategic planning, risk management, business continuity, and provide operational support for board reporting, audits, and organisational development initiatives.
To be successful in this role, you will have proven experience in operations management. You will have strong knowledge of UK employment law and HR best practices. You will have experience with charity governance and compliance. You will have familiarity with IT systems and databases (desirably CharlieHR) and Microsoft Office. You will have experience in supplier management.
You will have strong communication and interpersonal skills, with the ability to collaborate with a variety of different stakeholders and collaboratively across teams.
You will have excellent organisational skills and ability to manage multiple priorities in a fast-paced environment. You will also have excellent problem-solving skills and strong attention to detail. You will have the ability to work with the utmost confidentiality when handling sensitive data. You will also have a commitment to diversity and inclusion.
How to Apply
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The role of the Operations Officer (Licensing and Compliance) is to support the development, coordination and delivery of Licensing and Compliance processes and procedures across the Association.
The Operations Officer (Licensing and Compliance) will support the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.
The role will work closely with Operations Directors, Operations Managers and the Foundation Finance Team to support licensing of Operators.
Key Responsibilities
- Processing, in liaison with relevant Operations Team colleagues, new licence applications from Independent Award Centres (IACs), including due diligence and database management.
- Lead on the management of the IAC Compliance Check schedule and surrounding processes including regular communications with relevant Operations Managers.
- Coordinate the ongoing compliance management process for IACs.
- Provide support to the Senior Licensing & Compliance Manager with processes related to the compliance for National Award Operators (NAOs) and Operating Partners (OPs).
- Support the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements and certificates etc).
- Support the Senior Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
- Support with ad hoc projects, as required.
Registered Charity
21 - 50
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.
The client requests no contact from agencies or media sales.