Database development manager jobs in London, greater london

We are recruiting for an experienced and organised Student Records Manager who will lead and manage the NIoT’s operational delivery of student records within Registry. The postholder will ensure that all aspects of student records and student funding at the NIoT are compliant with rules and regulations and that processes are efficient.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

The Registry team at the NIoT plays a crucial role in the mission of the NIoT by delivering services which support the administration of student records from enrolment through to graduation. The Registry ensures that all aspects of the student lifecycle meet regulatory requirements and provide an exceptional student experience.

About the role

We are recruiting for a Student Records Manager to lead and manage the NIoT’s operational delivery of student records within Registry. The postholder will ensure that all aspects of student records and student funding at the NIoT are compliant with rules and regulations and that processes are efficient. The postholder will be the main point of contact for Faculties and NIoT staff in relation to student records and student finance. The postholder will be expected to work closely with colleagues across the NIoT to ensure that processes and procedures support the delivery of an exceptional student experience.

Essential Criteria:

• A commitment to the aims of the National Institute of Teaching.

• An interest in the education sector and a belief in the value of teachers and school leaders.

• A bachelor’s degree, or equivalent.

• Substantial experience of operations and management of student administration, particularly in student records and student finance.

• Strong understanding of UK higher education regulations and significant experience of Student Finance England regulations and processes.

• Excellent interpersonal and communication skills.

• Excellent organisational skills and attention to detail.

• Ability to receive, understand and convey information that needs careful explanation or interpretation e.g. procedures or regulations and provide guidance to others.

• Strong relationship management skills, including communication, engagement, facilitation and negotiation skills.

• Knowledge of data protection regulations and best practices in handling sensitive information.

• Experience of managing complex administrative processes in an educational setting and managing large data sets.

• Experience of planning, prioritising and organising team tasks to meet deadlines and monitor service delivery and quality.

• Proficient in the use of MS Office software packages, such as Word, Excel and Outlook.

• Experience of using and developing a management information system or CRM system.

• Experience of managing, analysing, interpreting and presenting data.

• The ability to problem solve and resolve both operational and strategic issues.

• Experience of designing and delivering improvements to processes and/or services.

Desirable Criteria:

• Experience within a student administration role in Higher Education at a managerial level.

• Experience of policy development and implementation.

• Experience of project management.

• Evidence of continued professional development.

This is an exciting opportunity for candidates looking to further develop their managerial experience within a fast-paced specialist higher education institution, and who wish to utilise their skills and expertise in registry and student finance operations. This is an opportunity to grow your skills in system development and management within a supporting and development focused environment.

Key benefits:

• Highly competitive pay and pay progression opportunities.

• Flexible start and end working times.

• Flexible working opportunities, including hybrid working.

• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.

• Entry to the Local Government Pension Scheme.

• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

• Excellent opportunities to develop your skills and experience and to progress your career.

The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Location: Within commutable distance of one of our campuses in Beckenham, Birmingham, Blackburn, Doncaster, Redcar, Bristol or Bradford.

Contract: Fixed term for 4 years due to funding.

How to apply

For more information and to apply online, please visit our vacancies page.

Closing date: 4.00pm on 17 August 2026.

Interview date: 1 September 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

CDI is implementing a new cloud-based case management system, and the Data and Insight Manager will lead its rollout across the organisation. This is a unique opportunity for someone who enjoys combining data, people and storytelling. You will own the CRM, build reporting and dashboards, develop meaningful organisational insight, and build the relationships that help colleagues use data with confidence. Through your work, you’ll help CDI tell the story of its impact on children, young people and families while supporting better decisions across the organisation. The post holder will also act as Deputy Data Protection Officer.

Are you passionate about using research and evidence to influence climate policy and support local and strategic authorities to deliver their climate targets? Do you enjoy working across research, policy and stakeholder engagement in a collaborative, mission-driven organisation? Are you interested in data and impact? Then you could be UK100's new Research and Insights Officer!

You will support the delivery of UK100's research programme, helping to design and deliver projects that generate practical insights for local government. From conducting desk research and stakeholder interviews to producing reports, you'll help turn evidence into actionable recommendations that support ambitious climate action.

You'll also play a key role in translating research into policy and advocacy, through monitoring policy developments and helping to coordinate member networks and working groups. You'll lead on tracking the impact of our programmes by gathering evidence and maintaining organisational knowledge and data systems.

Research programme delivery:

• Support the Research Manager across UK100’s research, policy and member engagement workstreams, contributing to the development and delivery of projects and outputs aligned with organisational priorities and strategic objectives.
• Support the delivery of a research project focused on improving energy performance in the private rented sector. This will include stakeholder and policy mapping, coordination of qualitative fieldwork with local authorities and key stakeholders, and contributing to the development of outputs such as reports.
• Support the broader research programme through activities such as stakeholder interviews, desk-based research, and the development of research tools including surveys, questionnaires, discussion guides and workshop materials.

Policy, advocacy and parliamentary engagement:

• Translate research insights and evidence into policy and advocacy outputs.This includes monitoring relevant legislation, inquiries and policy developments; contributing to consultation responses and policy briefings; and identifying opportunities for engagement.
• Support engagement with parliamentarians and government departments, helping to organise roundtables and meetings that enable members to share evidence and insights with decision-makers.

Impact tracking:

• Lead the tracking and demonstration of UK100's impact, including gathering qualitative and quantitative evidence of our work's outcomes, speaking with member councils about the difference our support has made, and developing case studies that capture and communicate this impact.
• Support the development and maintenance of UK100’s CRM database, website and Knowledge Hub, using data and insights to help track, and demonstrate organisational impact.

Member engagement:

• Support member engagement networks and working groups, including agenda setting, meeting coordination, development of materials, and ongoing administrative support to ensure effective delivery against timelines and objectives.

Communications and dissemination:

• Support the dissemination of research and policy outputs across UK100's network and wider stakeholder base through social media, events, email communications, and contributions to the newsletter.
• Organise and support UK100’s presence at internal/external events, and positively contribute to raising UK100's profile in line with our guidance on branding, tone of voice and key messages.

Job Specification:

Essential Criteria:

• Understanding of research methods
• Knowledge of UK public policy and policymaking processes.
• Experience supporting research projects from planning to delivery and producing written outputs such as reports or briefings.
• Experience coordinating meetings or workshops
• Experience working with multiple stakeholders and managing competing priorities.
• Strong research and analytical skills.
• Excellent organisational and project coordination skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work collaboratively across teams and with external stakeholders.
• Committed to the vision, mission and values of UK100

Desirable Criteria:

• Understanding of the structures and functions of local government in the UK
• Awareness of climate, energy efficiency, or sustainability policy issues.
• Familiarity with communications and public affairs.
• Experience working in a policy, research, think tank, charity, or local government environment.
• Experience collecting and analysing impact or evaluation data.

First interviews will take place online across the 22nd and 23rd of September.

For more information, please read the attached recruitment pack.

Plumstead Community Law Centre is a specialist legal advice charity providing free legal advice and representation in immigration, welfare benefits and employment law. Based in the heart of Woolwich, we support local people through our office and community outreach services.

We are seeking an Interim Chief Executive / Operations Manager to oversee the day-to-day running of the Law Centre. Working closely with our Board of Trustees, you will manage staff, office operations, finance and administration, funded projects and organisational compliance, ensuring our services continue to deliver high-quality support to the community.

This flexible role could suit an experienced Chief Executive, Charity Manager, Operations Manager, Office Manager or Practice Manager. Experience of the legal advice or charity sector would be advantageous but is not essential.

To apply, please send your CV together with a supporting statement explaining how you meet the requirements of the Job Description and Person Specification..

Applications will be considered on a rolling basis and the vacancy will remain open until the post is filled.

Plumstead Community Law Centre is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Upshot is looking for an Account and Support Manager to play a central role in helping organisations get the most from their use of Upshot. This is an exciting opportunity to work with a wide range of charities, sports organisations, funders, local authorities and education providers, supporting them to collect better data, measure their impact and make more informed decisions. You'll lead new client implementations, deliver training, provide expert support and build lasting relationships that help organisations succeed.

In this varied and rewarding role, you'll become a trusted partner to clients, guiding them from onboarding through to renewal and growth. You'll work closely with organisations to understand their needs, configure the system, resolve challenges and ensure they are getting real value from Upshot. 
Alongside account management and support, you'll have opportunities to deliver workshops, develop resources and contribute to wider areas of the business including product development, marketing and monitoring, evaluation and learning (MEL) services.

We're looking for someone who is people-focused, organised and enjoys solving problems. You might come from a SaaS, technology, charity or customer success background, and you'll be confident communicating with a wide range of stakeholders. This role would suit someone who enjoys combining relationship management with practical delivery and is motivated by helping organisations achieve greater social impact. In return, you'll join a supportive, flexible and purpose-driven team where you'll have the opportunity to develop a broad range of skills and make a visible contribution to a growing social enterprise.

The role offers a flexible working pattern, with two days per week at the House of Sport in London, the remainder worked remotely, and occasional travel to client locations to build relationships and deliver training.

Find out more via the attached job description and Upshot brochure.

Candidates are encouraged to apply by following the instructions at the bottom of the article on our website. 

Statutory Fundraising Manager
Salary: £43,857 (Sense salary point CHA45), plus £3,090 Inner London Weighting if applicable
Location: Hybrid, with two days per week at Head Office
Reporting to: Head of High Value Relationships

Lead funding that drives systemic change
At Sense, we work so that people with complex disabilities and those who are deafblind can communicate, connect and experience the world. As Statutory Fundraising Manager, you will lead a key growth area for Sense, securing public and statutory funding that enables lasting impact at scale.

About the role
You will have strategic responsibility for statutory fundraising at Sense, excluding commissioned work. Working closely with the Head of High Value Relationships, the CEO and senior operational colleagues, you will shape and deliver a statutory fundraising strategy that supports organisational priorities and long term sustainability.

The role includes managing an annual statutory income budget of £1.5 million and leading relationships with government, lottery and public sector funders.

What you will do

• Develop and deliver a statutory fundraising strategy to maximise income from public sector and lottery funders
• Lead the development of compelling funding bids with senior stakeholders across Sense
• Manage relationships with statutory funders, including reporting and stewardship
• Take responsibility for statutory income and expenditure budgets
• Oversee narrative and financial reporting, database management and compliance
• Identify new funding opportunities aligned with organisational strategy
• Develop and contribute to consortia bids and partnership working
• Collaborate widely across fundraising, marketing and operational teams

What you will bring

• Experience of securing significant income from statutory sources, including six figure grants
• Experience leading relationships with government departments and lottery bodies
• Ability to develop proposals aligned to organisational priorities and impact frameworks
• Confidence managing budgets, financial reporting and complex funding requirements
• Strong influencing, planning and organisational skills
• Excellent written communication and report writing skills
• Commitment to Sense’s vision, values and inclusive practice

Our values
Our work is shaped by our values: We include. We collaborate. We find a way. We challenge. We celebrate.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment. 

Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.

Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.

The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.

Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.

The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.

Key Responsibilities

1. Reporting, Insights & Decision Support

• Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
• Produce organisational dashboards and KPI reporting.
• Develop Power BI reports and visualisations for the Leadership Team and Board.
• Produce campaign evaluation and performance reports.
• Identify trends in supporter behaviour and organisational performance.
• Analyse campaign effectiveness and recommend improvements.
• Develop predictive and trend reporting where appropriate.
• Support strategic planning through data-driven insight.

2. Audience & Supporter Development

• Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
• Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
• Maintain audience reporting and engagement analysis.
• Develop audience segmentation models and map supporter and service-user journeys.
• Analyse behavioural trends across different audiences.
• Identify opportunities to improve acquisition, retention and engagement.

3. Data Governance & Continuous Improvement

• Ensure the charity maintains high standards of data quality, governance and operational efficiency.
• Support GDPR compliance and data governance processes.
• Monitor data integrity across organisational systems.
• Improve data governance frameworks and organisational standards.
• Identify opportunities to automate manual processes.Support the development of scalable systems and processes.

4. Data Capability & Organisational Development

• Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
• Train and support colleagues in the effective use of data and reporting tools.
• Develop user guidance and documentation and promote consistent reporting standards.
• Lead cross-organisational data improvement projects.
• Increase organisational confidence in using insight to inform decisions.
• Build strong relationships with teams to understand emerging information needs.

5. Website Performance & CMS Management

• Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
• Monitor website health, accessibility and technical performance.
• Work with external website developers to resolve issues and implement improvements.
• Analyse user journeys and identify opportunities to improve engagement.
• Ensure accessibility standards continue to improve across the website.
• Develop recommendations to improve digital performance and user experience.

Person Specification

Essential

Experience

• Experience producing dashboards, KPI reporting and organisational insight.
• Strong analytical skills with experience using Power BI and advanced Excel.
• Experience developing audience insights and segmentation.
• Experience interpreting website analytics and digital performance metrics.
• Experience improving organisational reporting and decision-making.
• Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
• Experience working with multiple stakeholders to translate business needs into actionable insight.
• Experience delivering continuous improvement projects.

Knowledge

• Strong understanding of data governance and GDPR.
• Understanding of website analytics, digital marketing metrics and conversion tracking.
• Knowledge of audience segmentation and customer journeys.
• Understanding of reporting methodologies and performance measurement.
• Knowledge of accessibility principles and digital best practice.

Skills

• Excellent analytical and problem-solving skills.
• Ability to interpret complex data and communicate clear recommendations.
• Strong stakeholder management and influencing skills.
• Excellent written and presentation skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail while maintaining strategic perspective.

Desirable

• Experience with Microsoft Dynamics.
• Experience using Google Analytics 4.
• Experience using Power BI.
• Experience working with charities.
• Experience supporting website redevelopment or digital optimisation projects.
• Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role. 

 

What can we offer you? 

Our staff benefits include: 

• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
• Flexible working. 
• Remote working.
• 5% Pension. 
• Employee Assistance Programme.

How to apply 

Please send your CV and a covering letter by clicking on the 'apply now' button.

Application timeline:

• Deadline for applications: 16th August at 4pm.
• Shortlisting: 17th August.
• First round interview: 20th and 21st August. 
• Second round interview: TBC.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

Our Commitment to Equity, Diversity and Inclusion

We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.

We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.

You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning.  You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.

Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

 

Your responsibilities will include:

       Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change

       Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review

       Identifying themes and trends and ensuring these are communicated to key stakeholders

       Monitoring and reporting on outcomes.

       You will need to be:

       An excellent communicator with empathy and active listening skills.

       Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers

       Confident in the use of IT including Microsoft 365 and CRMs (databases).

       Passionate about improving outcomes for local carers.

       A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

       Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

    A chance to be part of a supportive and friendly team

Senior Peer Support Workers and Peer Support Workers, who have direct lived experience of mental health issues, are working on in-patient wards in Croydon, Greenwich, Lambeth, Lewisham and Wandsworth to provide recovery-focused peer support to people as they leave hospital and journey towards living independently in the community.

We are seeking a Senior Peer Support Worker to join the team in Lewisham, using personal lived experience of mental health difficulties to provide person-centred, recovery-focused peer support to people on hospital wards and as they are discharged to journey towards being settled in the community. This role will also line manage a Peer Support Worker, providing regular supervision and support, annual appraisals and development opportunities.

The Senior Peer Support Worker will collaborate with the multidisciplinary team within the Unit, assisting in-patients in developing essential skills and coping mechanisms, while promoting overall wellness through strength based and non-directive conversations. They will provide both practical and emotional support, facilitate access to community resources to help individuals maintain their independence while ensuring their wellbeing.

Additionally, this role includes supporting service users after discharge in the community for up to 12 weeks, aiding them in fostering independence within their local community, connecting with various agencies, enhancing life skills, providing guidance related to employment or educational opportunities and improving their ability to manage challenges effectively to prevent re-admission.

This position requires building connections with service users through shared experiences of mental health challenges, making lived experience a crucial requirement for applicants. You will also need to have previous experience of line management/managerial responsibilities.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 9th August (11:59pm)

Likely interview date: Wednesday 2nd September

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About us

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

What we are looking for:

We are looking for a Community Fundraising Manager to grow income from community supporters, groups and people giving in memory. You’ll help create engaging fundraising opportunities, build strong local relationships and ensure every supporter feels valued.

At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.

Your role

You’ll lead community, individual and in-memory fundraising activity, turning plans into practical campaigns that inspire people to support Thames Valley Air Ambulance. This role combines relationship building, income growth, supporter care and data-led decision making.

You’ll be responsible for:

· Leading community, individual and in-memory fundraising plans.

· Growing income through supporter relationships, fundraising products and local partnerships.

· Creating positive supporter journeys across digital, phone, post and face-to-face contact.

· Managing budgets, forecasts, targets and reporting.

· Using data and insight to improve fundraising activity.

· Coaching and supporting the Community Fundraising Officer.

 About you

You’ll be an organised, confident and empathetic fundraiser who can build relationships, manage priorities and make sound decisions. You’ll be motivated by community fundraising and committed to delivering excellent supporter experiences.

We’re looking for someone who:

· Has experience in community, in-memory, events or relationship-led fundraising.

· Can plan, monitor and evaluate fundraising activity.

· Has achieved income targets and managed budgets or forecasts.

· Communicates clearly and builds strong relationships.

· Uses CRM systems and Microsoft Office confidently.

· Can work flexibly, including some evenings and weekends, and has a UK driving licence with access to transport.

Why join us?

At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

If this role sounds like it’s for you, we would love you to apply!

In return we offer a competitive salary and great staff benefits such as.

· 25 Days holiday / 267 Hours Holiday

· Hybrid Working (minimum 2 days in office)

· Holiday Trading

· Free annual Flu Vaccination

· Blue Light Card (Option to purchase)

· Employee Assistance Programme

· Company Pension Scheme

· Simply Health – Medical cash back scheme

· Disability Confident Employer

 

Our values

We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

 

Diversity and inclusion

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.

 

Safeguarding

We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.

 

How to apply

To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.

Vacancy Closing Date: 4th September 2026

This post may close early due to high numbers of applications, so you are advised to apply promptly

Interviews will be held week commencing 7th September 2026

TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.

About the role:

Ready to lead a service that changes young lives? Youth Concern is looking for an experienced manager to lead our busy Drop-in Centre and support a dedicated team committed to helping young people across Aylesbury Vale. Help us shape our charity’ next chapter as we prepare to move to new premises in 2027. You will be responsible for the day-to-day management of the Drop-in Centre, ensuring that young people receive high-quality, accessible support in a safe and welcoming environment. Working closely with staff, volunteers and partner agencies, you will oversee service delivery, support organisational development and play a key role in our exciting plans to relocate to new premises in 2027. This is an excellent opportunity for someone who is passionate about improving outcomes for young people and shaping the future of an essential community service.

Place of work is flexible (to suit us and the successful candidate, approx 2 days a week from home, 3 days a week working from the Drop-in Centre). Our Drop-in Centre in open to young people Tuesday-Saturday including two evenings. This role can be flexible and can be worked Monday-Friday with occasional evening and weekend work.

Benefits:

• 25 days holiday plus 8 bank holidays per annum plus 1 day's leave on your birthday

• Mobile phone and laptop

• Pension

• 24/7 employee support from Health Assured

• TOIL policy

• Monthly supervision and training

Interviews will take place on Monday 14th and Tuesday 15th September 2026.

Role overview 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).

You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.

Key Responsibilities 

• Deliver innovative support across your region to improve health, social, and emotional outcomes for members. 

• Attend specialist clinics to engage with members and professionals. 

• Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities. 

• Support members to access benefits, services, and resources that promote financial stability, health, and independence. 

• Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate. 

• Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction. 

• Recruit and support Shine volunteers. 

• Contribute to regional and national events (face-to-face and virtual) based on member needs and interests. 

• Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training. 

• Promote Shine membership to individuals with relevant conditions. 

• Maintain accurate records using Shine’s CRM (Salesforce database). 

• Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability. 

• Maintain an up-to-date directory of contacts and share relevant information internally. 

• Undertake administrative tasks and other duties as required.

Other Core Requirements of Working for Shine 

• Ability to travel across designated areas. 

• Demonstrate flexibility and willingness to work outside core hours when required. 

• Ability to work from home and manage lone working effectively. 

• Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team. 

• Full Enhanced DBS check, UK Right to Work and satisfactory references required. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings) 

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment 

• Access to our Employee Support Programmeand Mental Health First Aiders 

• Support to learn and develop 

About Hope for the Young

Hope for the Young removes the obstacles to young refugees and sanctuary-seekers’ education and wellbeing through mentoring, advocacy, and financial support.

The Mentoring Programme supports young refugees and sanctuary-seekers aged 16-25 by matching them with trained volunteer mentors who provide weekly one-to-one support tailored to the young people's needs. Mentors help with teaching English, enrolment advice, study skills, confidence and trust building, and provide emotional and practical support that helps young people access new services, adapt and settle into their communities.

The Grants and Advocacy Programme supports young people who, due to their immigration status, have no access to student finance or other financial support to enable them to go to college or university. We provide small grants to pay for tuition fees, living allowances and travel expenses, alongside tailored advocacy support to enable young refugees and sanctuary-seekers to access education in the UK.

About this role

Hope for the Young is looking for an experienced and proactive Head of Finance and Operations to lead the smooth running of our finance, systems, HR and office functions. This is a hands-on role at the heart of a small, ambitious charity, giving you the opportunity to shape how we operate as we grow our support for young refugees and sanctuary-seekers across London.

You will oversee financial management and reporting, ensuring accurate records, robust controls and clear budgeting and forecasting to support the charity's long-term sustainability. You will also lead on our Salesforce system and wider data practices, manage day-to-day office and operational matters, and take responsibility for HR across the organisation. You will also line-manage our Finance and Administration Officer.

This is a varied and rewarding role for someone who enjoys working across multiple areas of responsibility and thrives in a small team environment. Working closely with the CEO and Head of Programmes, you will play a central role in ensuring Hope for the Young has the systems, processes and people in place to deliver our mission effectively, efficiently and sustainably, helping us support more young people seeking safety to build safe, hopeful futures.

We offer a flexible and hybrid working environment, however you will be expected to come to our office in Brixton for a minimum of 1 day per week (on a Wednesday, which is our office team day).

Key responsibilities

Financial Management & Reporting

· Lead and oversee the charity's financial management, ensuring robust controls, effective processes and compliance with financial policies and procedures.

· Lead budgeting, forecasting, cash flow management and financial planning in collaboration with the CEO and Head of Programmes to support organisational sustainability.

· Oversee the delivery of day-to-day finance operations, including bookkeeping, payroll, accounts payable and receivable, and financial record-keeping, delivered by the Finance and Administration Officer, providing guidance, training, and support as necessary.

· Monitor income, expenditure, reserves and restricted and unrestricted funds, ensuring accurate financial reporting and effective resource management.

· Prepare and present monthly management accounts, financial reports and analysis to support decision-making by the CEO and Board.

· Maintain and strengthen financial controls, delegated authority arrangements and audit processes to ensure strong financial governance.

Leadership, Governance and Organisational Management

· Lead organisational operational planning and risk management, ensuring systems, processes and resources align with and support delivery of the strategic plan

· Sit as a member of the Senior Leadership Team (SLT), contributing to organisational strategy, cross-team planning and key decision-making alongside the CEO and Head of Programmes.

· Maintain the organisational risk register, working with the CEO and Board to identify and mitigate strategic and operational risks.

· Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies.

IT and Office Management

· Lead the development, administration and optimisation of Salesforce, other fundraising platforms and related system integrations to support fundraising, donor engagement and programme delivery, liaising closely with the Salesforce consultant to implement system enhancements and resolve issues.

· Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.

· Oversee the IT infrastructure, managing the procurement and ongoing maintenance of IT hardware, systems and software with support from the external IT provider.

· Provide training, guidance and user support on Salesforce, Sharepoint, and all related platforms to maximise staff capability and system adoption.

· Ensure a fully functioning office base which enables Hope for the Young to deliver its operational activities in the most efficient and effective manner.

Human Resource Management

· Lead and oversee HR operations, including the recruitment, onboarding and retention of staff and volunteers

· Oversee employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning

· Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, employee benefits and people processes

· Lead on team wellbeing, fostering a supportive, inclusive, and resilient working culture across the team

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Benefits

• 25 days' annual leave (pro rata), excluding bank holidays, plus additional time off over the Christmas period

• Flexible/hybrid working arrangements

• Access to an Employee Assistance Programme (EAP) – a confidential counselling/support helpline

• Regular development opportunities to support professional development

• Quarterly wellbeing afternoons – group outings or activities to relax and unwind

Further Information

• You must have the right to work in the UK to apply for this job.

• You must adhere to Hope for the Young’s Equal Opportunities Policy at all times.

• Your employment at Hope for the Young is subject to two satisfactory references and an Enhanced DBS check.

• There is a 3-month probation period for this role.

To Apply

We welcome and encourage applications from people of all backgrounds, particularly those with lived experience of forced migration. If you think you have the skills and experience to be our new Head of Finance and Operations, we would love to hear from you.

We understand that AI can be a helpful tool when writing job applications. However, our advice is to not over-rely on AI and ensure your application is a true reflection of you and your voice. We can often tell when AI has been over-relied on and, in many cases, this is not giving applicants the best chance of success.

To submit your application you will need to send your CV and supporting letter, outlining how you meet the person specification for this post and explaining why you would like to work for Hope for the Young.The deadline to apply is 9am Thursday 3rd September. Interviews will take place on 10th and 11th September. If successful, you will be invited to a second interview the following week.