4 Database marketing officer jobs near Cardiff, Wales

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Cardiff, Cardiff
Newport, Newport
Cwmbran, Gwent
£17,300 per annum
Contract, 12 months maternity cover, Full-time
Job description

Title: Support Line Officer
Salary: £17,300 pa
Hours:  35 hours per week on a 7 day rota
Contract Type: Maternity cover - 12 Months
Based: Pontypool, Cardiff, Newport, Bridgend
Closing date: 1 July at 23:59 hrs
Interview date: week commencing 5th July

The Support Line is a well-known and heavily advertised telephone number and can be the gateway to Marie Curie for members of the public with an enquiry. The purpose of this role is to deliver high quality information and support to the public and helping those with, or affected by, terminal illness (including carers), and meeting agreed service and individual performance measures.

The Support Line Officer is responsible for answering enquiries by phone, live web chat, social media, and email, from people with a terminal illness (from pre-diagnosis to end of life) or their family members, carers and friends, providing a listening ear, support and information. Enquiries can range from practical questions about care or entitlement to financial support, to emotional conversations regarding isolation and grief.

You will research and answer questions, discover information and signpost accordingly. Support Line Officers are not counsellors and not medically trained, but you will be working alongside experienced palliative care nurses and local service coordinators who can support with specific enquiries as needed.

Please note: The post holder will be required to work a flexible shift pattern to cover operational hours of 08.00 - 20.00 Monday to Sunday, and inclusive of Bank Holidays as required. You may also be required to work on days such as Father's Day, Mother's Day and over Christmas period on a rota basis along with other team members.

What we are looking for:

  • Excellent communication skills and a genuine interest in helping others
  • Ideally you will come from a charity or healthcare Help/Support Line background or have demonstrable customer service experience from another industry (such as a contact centre)
  • Expert knowledge of how to deliver an excellent customer experience and use your skills to adapt to challenging situations and conversations, regularly utilising advanced listening and questioning skills.
  • You will be patient and resilient and be able to demonstrate how you have used empathy and research skills in previous roles.

What's in it for you:

  • Continued access to NHS Pension Scheme (subject to eligibility)
  • Marie Curie Group Personal Pension Scheme
  • Season ticket loan
  • Loan schemes for bikes; computers and satellite navigation systems
  • Continuous development
  • Industry leading training programmes
  • Employee Assistance Programme
  • Flexible Working

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply

Additional documents
Job Description (.pdf)
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More about Marie Curie
Marie Curie

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a p... Read more

Posted on: 16 June 2021
Closing date: 01 July 2021
Job ref: 1270
Tags: Admin,Advice, Information
Job closes in 1 week
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