Database services officer jobs

At Accuro we have been operating across West Essex for over 40 years delivering clubs and activities to provide fun, friendship and a safe inclusive space for children, young adults and adults with a disability. Our clubs are a vital part of our members lives which also provide their families with trusted care and valuable respite. Our clubs and projects offer a wide range of opportunities from cookery to beach days, parties and paddleboarding. We are led by what our members tell us they want to do, whilst also offering them the opportunity to experience new activities that offer exciting possibilities to develop confidence and self-esteem.

Our current operations manager will be retiring in the new year and we are now looking for a talented and passionate individual to build on her achievements and lead our operations team to deliver and develop our services across West Essex.

The role requires a balance of leadership and practical delivery; a strong social care or health professional who has experience of managing people, financials and delivering projects. We’re looking for someone who can manage our services and teams to ensure they continue to be trusted safe places for our members and their families and also drive continuous improvement, innovation and growth as we have an appetite to deliver more.

Strong experience of working with disabled or vulnerable children or adults and safeguarding knowledge, together with a solid understanding of risk management and health and safety are all important aspects of this role.

We are looking for a confident manager, comfortable leading and coaching our staff and volunteer teams; an appetite to help us to continuously improve, with a focus on consistency, efficiency and quality. As such, we would expect you to be comfortable using IT packages and that you are confident managing financial information such as budgets, as well as analysing data to ensure you are monitoring the performance and impact of our services to ensure they are effective and providing the best value possible. There will always be an opportunity to network with other charities and supporters in the area and we would look to you to be an ambassador for us. Because of our services being spread across West Essex we would require you to be a driver and to have a car available for your use.

Our head office team is based at the Uttlesford District Council offices in Saffron Walden.  We are looking for someone to work with us at least 30 hours per week; and who is flexible in how those hours are worked – most of our clubs operate outside the usual working day and whilst you will not be delivering the clubs routinely it is important you spend time with the teams on site, actively supporting and developing the services you are leading.

We are offering a salary of upto £38,000 FTE dependent on experience and qualification, and in addition we offer 25 days holiday plus bank holidays, a contributory pension scheme and the opportunity to join a strong management team who are committed to making a difference in our local communities.

We will hold interviews and assessment in November. If successful, references and an enhanced DBS disclosure will be undertaken by Accuro.

For more information about Accuro and the difference we make please visit our website. 

We are seeking a detail-oriented finance professional with strong ledger and reconciliation experience to join our Finance and Legacy Administration team as Finance Officer. You’ll play a key role in supporting the financial operations of the charity whilst working alongside the Finance Officer (Payables) and reporting to the Head of Finance and Administration. You’ll be liaising with staff across the charity, those in Head Office, the four Farms and their Visitor Centres, Field officers and the International Team.

Key Responsibilties: 

• Processing of Farm, Visitor Centre and Shop income 

• Processing and reconciling of fundraised income

• Co-ordination and control of stock at Visitor Centres and Head Office

• Sales ledger 

• Processing of international expenses journals from the circa 16 international projects the Charity funds 

• Assist in the preparation of monthly Management Accounts including accruals and prepayments 

• Ensure that the Fixed Asset Register is kept updated and reconciled 

• Assist in the preparation of Quarterly VAT returns 

• Working proactively with the Head of Finance and Administration, Finance Officer (Payables) and other key internal staff to achieve the overall goals of the Charity 

About you:

We’re looking for someone with substantial experience using finance software packages, strong skills in sales and nominal ledger management, and a solid understanding of double-entry bookkeeping. You’ll need excellent Excel and numeracy skills, strong attention to detail, and the ability to work under pressure and to deadlines. Ideally, you’ll be AAT qualified or part-qualified, with experience using Sage 200 or Microsoft Dynamics 365 Business Central, and familiarity with EPOS systems, charity VAT, and foreign currency transactions. A flexible, organised, and conscientious approach is essential, along with a genuine interest in the work and values of World Horse Welfare. 

Location:

The role is based in Norfolk and is currently a hybrid split of 2 days in our head office in Snetterton and 3 days at home. You may be required to attend events around the UK so the ability to travel occasionally is necessary. 

What we offer:

• Generous pension scheme and cash health plan
• Paid employee sickness absence scheme and compassionate leave
• Death in service benefit of 4x annual salary
• Minimum of 31 days holiday (including bank holidays and a Christmas shutdown)

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking, and you will be expected to share these values.

Location: Hybrid (2 days in the office, 2 days from home) | Hours: Full-time, part of our 4-day week trial

Salary: £38,144 - £40,152

caba's purpose

caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.

our values

We make a difference. We work best together. We do the right thing. We are dynamic.

At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.

the role

As a Support Officer, you’ll provide personalised advice and case management to help people regain stability, especially those facing financial hardship, health issues, or complex challenges. You’ll handle casework, manage referrals, support grant applications, and advocate for service users, all while maintaining high standards of care and confidentiality.

what you’ll bring

• Experience in welfare benefits, debt, housing, health, or social care
• Strong casework and customer service skills
• Knowledge of safeguarding and person-centred approaches
• Ability to manage complex workloads and use IT systems like Dynamics, Word, and Teams
• Qualifications in relevant specialist areas (GCSE English & Maths minimum; safeguarding Level 1/2)
   

why work for us

We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:

financial security & time off:

• Up to 10% employer pension contributions
• Private medical insurance, income protection, and life assurance
• 25 days’ annual leave plus bank holidays
• Enhanced family-friendly policies

wellbeing & lifestyle:

• Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
• Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
• Eye tests and contributions towards DSE glasses
• On-site electric car charging points
• Two paid volunteering days each year

growth & development:

• Learning and development budget to support your progression
• Opportunities to grow and collaborate through forums and project groups

caba's purpose

caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.

our values

We make a difference. We work best together. We do the right thing. We are dynamic.

At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.

the role

As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.

what you’ll do

• Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
• Guide and support the team through technical supervision, case reviews, and real-time advice
• Drive quality and continuous improvement in processes, templates, and advice delivery
• Oversee grant applications, preparing reports and making recommendations for approval
• Champion the service user perspective, sharing insights to shape and improve our services
• Ensure safeguarding and compliance standards are always met

what you’ll bring

• Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
• Strong technical knowledge and the ability to coach and guide a team
• Excellent communication and record-keeping skills, with a sharp eye for detail
• Confidence using IT systems, including CRM databases, Word, Excel, and Teams
• Qualifications in relevant specialist areas, safeguarding, and financial advice
   

why work for us

We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:

financial security & time off:

• Up to 10% employer pension contributions
• Private medical insurance, income protection, and life assurance
• 25 days’ annual leave plus bank holidays
• Enhanced family-friendly policies

wellbeing & lifestyle:

• Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
• Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
• Eye tests and contributions towards DSE glasses
• On-site electric car charging points
• Two paid volunteering days each year

growth & development:

• Learning and development budget to support your progression
• Opportunities to grow and collaborate through forums and project groups

Sporting Events Officer 

At Tommy’s, we believe every baby lost is one too many. Our mission is to make pregnancy and birth safer for all by funding pioneering research, providing expert information, and supporting families every step of the way.

We’re looking for Sporting events Officer who shares our passion and values, and who wants their work to have real impact. In this vital role, you’ll be administering multiple teams in various sporting events and delivering the best event day experiences for them.

Place of work: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB

Hybrid between home and office: with a minimum 2 days per week in the office for full time employees

Salary: £31,000 - £33,000

Contract type: Permanent

Reports to: Head of Sporting Events

Hours: Full time, 35 hours a week

What you’ll be doing

• Leading on the administration for all events
• Working closely with the rest of the team towards ambitious recruitment and income targets
• Be the main contact with partnered event organisers
• Lead on co-ordinating staff, volunteers and suppliers for sporting events

What we’re looking for

• Strong Excel and organisational skills
• Meticulous attention to detail and a proactive mindset
• Team player who stays calm under pressure
• Strong collaboration skills (internal and external stakeholders)
• Clear communicator with a customer-service focus 

Why work at Tommy’s?

We are an ambitious, values-led charity with high employee satisfaction and retention (as shown in our annual People Poll). We champion equity, diversity and inclusion and actively listen to staff feedback to keep improving how we work together.

A snapshot of our benefits

• Hybrid working with flexibility inside core hours and an annual home-working allowance
• Generous leave starting at 25 days plus bank holidays (rising with service), with the option to buy extra days
• Enhanced family leave – 26 weeks full maternity pay and 4 weeks full paternity pay
• Wellbeing support through a 24/7 Employee Assistance Programme
• Pension scheme with 4 % employer contribution via salary exchange
• Ongoing learning and development through structured training and twice-yearly reviews 

Ready to put your finance skills to work for a cause that truly matters? Apply now by submitting your CV and short covering letter (not more than one side of A4) and be part of a team that’s changing lives every day.

For more information, see Job Pack.

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills.

We are seeking a Programme Officer to join our Work Experience Team.

Our Work Experience programme provides a taster of the ‘World of Work’ helping to raise career aspirations and support academic progression.  Our team work with local and central London employers and education providers to source, manage and co-ordinate placements for over 5,000 young people each academic year. 

The Opportunity

This is an excellent opportunity for an organised, enthusiastic and confident individual to join us in a role which has responsibility for ensuring suitable and safe work experience placements are sourced, managed and available for students.

Key Responsibilities of the role include:

• Securing, updating and managing work experience placements.
• Handling telephone enquiries about the work experience programme, communicating with teachers, employers, parents and schools.
• Acting as key point of contact for schools/educational establishments managing and overseeing the work experience process.
• Producing information and providing support to the Head of Work Experience and other team members.
• Completing one-to-one interviews with students with additional needs to ensure suitable placements are secured.
• Managing placements using a bespoke IT system.

Benefits

29 days annual leave plus bank holidays

3 volunteering days per year

Family friendly policies

Hybrid working arrangements

Inspire is committed to safeguarding and promoting the welfare of children and young people. Successful candidates will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.

How to Apply

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.

If you wish to apply for this role, please provide your CV and a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.

Closing date

This application closing date for this role is 31 October. Interviews will be a two stage process, the first will take place on Teams and second interviews will be in-person at our office in Stratford and will include a skills based test.

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.

Actors’ Trust supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.

It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, and our recent repositioning has seen us take a step towards this. You would play a key part in helping us achieve our ambitions.

This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.

We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is 8.59am on Monday 27th October. Interviews will be held on Wednesday 5th November at our offices in Adam Street, London, WC2N 6AD.

Job Title Database Officer

Location Hybrid – Home/London Office, EC4Y                        

Hours of work 9:15 am – 5:15 pm (35 hours PW)

Salary                   £30,000 per annum 

Reporting to      Database Manager

Are you passionate about creative data solutions, excellent data hygiene, and accuracy in all aspects of your work? Join Premier as a Database Officer and be part of a dynamic team that sits at the heart of this forward-thinking organisation. 

Premier, Europe’s leading Christian Media organisation, is at an exciting juncture in our journey. In this pivotal role, you'll be responsible for creating data solutions, maintaining multiple databases, and providing segmented data files for multiple internal stakeholders. Your efforts will directly contribute to sustaining and advancing Premier’s mission, to help people encounter God through media. 

Role Overview

In this role you will: 

• Import and accurately record all supporter engagement activities into the main database.

• Help maintain the quality and integrity of all databases by conducting regular data cleansing, record de-duplication, and implementing updates from data hygiene services.

• Work across multiple databases including Raiser’s Edge (Fundraising), FiveCRM (Telemarketing), Dot Digital (Email), and in-house solutions (SQL and SharePoint).

• Assemble and deliver segmented data files for direct marketing campaigns, including postal mailings, emails, and outbound calls, ensuring all files are accurate, criteria-compliant, and free of duplicates.

Why Join Premier?

• We offer competitive salary

• Hybrid work

• Additional leave on your birthday

• Extra annual leave in addition to statutory

• Competitive sickness absence pay scheme

• Life Assurance scheme

• Employee Assistance with online GP scheme 

• Working from home equipment allowance

• Eye care scheme 

• Enhanced Maternity and Paternity leave pay 

In addition to competitive pay and benefits, Premier offers:

• Great place to work, with people that support, encourage and look out for one another. You will love coming into work, both in person and virtually.

• Mission-driven work where you make a tangible impact by contributing to a mission that reaches millions worldwide.

• Dynamic team culture with supportive, creative, and passionate team that values innovation and collaboration.

Please note that the post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.

Ready to make a lasting Impact? Apply now!

About this role

At Turn2us, we believe that everyone should have financial security so that they can thrive.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As the Database Officer, you will play a key role in managing and supporting the organisation’s Beacon CRM system. You will ensure that the data remains accurate, the processes are efficient, and colleagues receive the training and support they need to use it effectively. This role involves troubleshooting user queries, maintaining system security, and delivering improvements that enhance data quality and usability. You will also contribute to projects that integrate new processes and systems, helping the organisation maximise the value of its data. This is an exciting opportunity for someone who enjoys problem-solving, working collaboratively, and making a tangible impact to value that we can derive from our data.

About you

The ideal candidate will have proven experience supporting and maintaining CRM systems within a not-for-profit environment. You should be confident in providing high-quality user support, managing data quality, and working with both technical and non-technical colleagues. Strong analytical skills, attention to detail, and the ability to learn new technologies quickly are essential. Knowledge of data management best practices, GDPR, and charity sector operations are desirable. Excellent communication skills, a proactive approach to problem-solving, and the ability to build positive relationships will help you succeed in this role.

Please read the Database Officer Job Pack on our website for further information.

How to apply

Please apply on the Applied website via the Apply link.

The closing date for applications is 11:59pm, 28th October 2025.

Please let us know if you will require any special provision as a result of any disability should you be called for interview.

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional day of leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Mind in Croydon is seeking to recruit a full time Advocacy Service Manager to join our small, dedicated team of Independent Mental Health Advocates (IMHA) working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

The role is ideal for an experienced Advocate, who is passionate about promoting the rights of people who are experiencing poor mental health, in sometimes challenging conditions, but who is also committed to nurture the next generation of future advocates, as a key part of the role will involve supervising and supporting a current trainee in addition to a qualified IMHA, providing guidance, support, and skills development on casework and advocacy.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

Advocacy Service Manager

SALARY: £ 37,728.88 per annum
plus pension contributions (above 4% by salary sacrifice)

REPORTS TO: Head of Social Inclusion & Support Services

RESPONSIBLE FOR: 2 Independent Mental Health Advocates(IMHA)

TERM: Permanent, subject to funding, full time (36 hours pw)

BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.

A little bit about the role 

Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic  programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.

The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.

Some key responsibilities include:

• Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
• Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
• Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
• Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration

A little bit about you 

We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Ovacome Support Services Officer, reporting to the Programmes Manager.

We’re looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centred approach. You must be experienced in providing support services, well-organised and approachable. You will be an important member of our staff team.

Pay scale: £28,500 – £33,000 per year (full time), pro-rata if part time. All our salaries our benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.

Hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours. We offer flexible hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.

Location is either:

· Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work. Lives within the UK.

Or:

· In our London office, this option attracts an additional payment.

Contract type: Permanent, with 6 month probationary period.

We would be happy to consider applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate.

Both external and internal supervision will be given to the successful candidate.  You will be given both internal and external training as well as internal supervision and external clinical supervision to support you professionally and to maintain a healthy work/life balance.

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.

You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.

This is an interesting and stimulating opportunity to play a crucial role leading our client services team. The post holder will be responsible for overseeing all client facing activities, using their skills and experience to guide and support those delivering front line services. The creation and maintenance of an atmosphere of acceptance, empathy and empowerment are crucial. Thereby, improving the lives of all we work with.

The Client Services department encompasses our Employment Project, Counselling Service, a wide range of Wellbeing Activities, Bridge the Gap and a Safe Haven facility.

Oakleaf Enterprise has been operating within the local community for 28 years. We practice what we preach and have a generous holiday allowance and staff wellbeing package. 

Main duties & responsibilities

1. Oversee all client facing activities ensuring KPI’s are met, and staff, volunteers and clients are actively supported.

2. Recruit and line manage Client Services department inc. Paths to Success, Bridge the Gap and Safe Haven teams, and ensure staffing level meets funding requirements and client need.

3. Ensure all staff, volunteers and activity leaders have the appropriate DBS checks and training to safely support our clients.

4. Develop, motivate, and support client facing teams alongside researching appropriate training. Including being hands on and supporting with key components of the role such as client reviews and engagement when demand requires.

5. Work closely with statutory providers and VCSE organisations to ensure service delivery and cohesive management of staff.

6. Assist with negotiations at all levels from venue hire to major funders in the development and provision of client facing activities.

7. Provide ad-hoc, on call, operational and clinical support to staff working out of hours.

8. Ensure reporting is completed on time and accurately to the Chief Executive, key funders and Statutory partners.

9. Maintain an awareness and in-depth working knowledge of challenges faced by Oakleaf clients’. Maintaining good working relationships clients and volunteers, ensuring Oakleaf services are in response to their needs.

10. Work closely with fundraising team to develop new services and regularly review and report on existing projects.

11. Maintain an awareness of project end dates and work with the senior management team to create a realistic, achievable and sustainable plans.

12. Ensure the client database is kept up to date and is regularly reviewed and adapted in line with different projects.

13. Work within the senior management team and play a strategic part in ensuring organisation wide decisions are in Clients best interests.

14. Work with accounts to ensure budgets are recorded accurately, all invoices are accurate and assigned to the correct funding stream.

Other

1. Attend fundraising & charity events as required.

2. Ensure the organisations confidentiality procedures are adhered to.

3. Ensure maintenance of a safe & efficient working environment in accordance with current Health & Safety legislation including the Health & Safety at Work Act 1974, COSHH Regulations, Environmental Health & other Directives

4. Perform any other reasonable duties as may be requested by the CEO.

This job description is an indicator of general areas of responsibility & will be amended in accordance with the changing needs of the organisation & in consultation with the post holder.