We have been supporting our clients in North Lincolnshire for over 30 years. We are looking for a candidate with proven leadership ability to lead our North Lincolnshire team and to be involved in key decision making across our services in both North and North East Lincolnshire.

You will have responsibility for enabling your team to deliver a range of support services. You will need to have a keen interest in developing and supporting your team and be committed to delivering fair and equitable leadership.

To be successful you will be driven to achieve results, dynamic in your thinking and approach to work, and confident in your ability to manage a team going through a period of transition. You will need to have proven experience of working towards and achieving KPI’s.

This role gives the successful candidate the scope to build on and develop the services and support that we provide.

You will be responsible for ‘on the ground’ management and coordination of your team and the day to day delivery of the service. You will have responsibilities particularly around staff management, development, supervision, training and producing a programme of outreach.

You will act as a representative, advocate and ambassador both for the organisation and our clients.

Background

Dementia UK’s fundraising has seen significant growth over the last five years, and this growth has continued in 2020-21 despite the Covid-19 pandemic. The Database Services team is integral to managing this growth and expansion of fundraising activities and ensuring effective processes and frameworks are in place for further growth in the near future.

Purpose of Job

We are looking for an experienced Database Manager to lead our Database Services team in our strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at Dementia UK are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

You will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for Dementia UK. You will lead the team to achieve these organisational aims as well as their own personal development goals.

You will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity’s use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across Dementia UK.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. 

Interviews are due to take place w/c 21st June and w/c 28th June.

Job Title: Database Manager  

Hours: 35 hours per week

Salary: £45,000 - £47,000per annum 

Type of Employment: Permanent

Dept and Location: Fundraising Standards and Operations, Office - London (When restrictions allow)

Line Manager: Head of Fundraising Standards & Operations

Direct reports: Senior Database Executive (Data Analyst),  Senior Database Executive (CRM),                                              Database Executive & Data Selection Officer

We have a fantastic opportunity for an exceptional team leader to join us at Teenage Cancer Trust. With strong management experience, you will be able to lead the database team of 4, providing vital database management and insight to support our fundraising strategy.  

Managing, developing and maintaining the charity’s supporter CRM database (CARE) and related applications, you will be experienced in establishing processes, and training and developing the team so we can help the fundraising group deliver.

If this sounds like you, we would love to hear from you.  You can view the Job Description (add link) before coming back to this page to apply.  

Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing Date:                 Tuesday 22 June 2021 

1st stage interviews:    Week commencing 28th June 2021 

2nd stage interviews:Week commencing 05th July 2021

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please refer to our privacy policy

Dignity in Dying is offering a fantastic opportunity to work for the UK's leading campaign for assisted dying for terminally ill, mentally competent adults. We are looking for a Database Support Officer who will use their administrative and customer service skills to ensure an excellent end-to-end service is provided to members and donors of Dignity in Dying, and our sister charity Compassion in Dying. This role is ideal for anyone wanting to use their database experience to take their next (or first) step into campaigning and the not for profit sector. If you're passionate about choice at the end of life, this could be the role for you! 

The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations’ databases (Raiser’s Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities

Processing donations

• Process all incoming donations made by cash and cheque
• Enter onto the database all donations made by cash, cheque, and credit card
• Enter onto the database all donations to Compassion in Dying made by CAF and Just Giving
• Using bank statements provided by the Administration and Finance Support Officer, enter onto the database all standing orders and legacies
• Process all online donations received through Stripe and PayPal on spreadsheets provided by the Administration and Finance Support Officer
• Process other supporter data from third parties onto the database e.g. legacy pledgers from our Free Will suppliers
• With the Administration and Finance Support Officer, process Gift Aid claims for Compassion in Dying

Membership/donor programme

• Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
• Enter new Dignity in Dying members onto the database and work with the Administration and Finance Support Officer to ensure all new members receive their membership pack
• Process Dignity in Dying membership renewals and send out regular renewal reminders by email and hybrid mail
• Act as the main point of contact for membership queries from Dignity in Dying members by phone, email, and mail

Technical database support

• Prepare data selections for direct mail e.g. appeals and Campaign newsletters
• Run reports on the Raiser’s Edge as required
• Work with the Finance Manager and Administration and Finance Support Officer to ensure that all necessary data is prepared in time for annual audits
• Induct new staff not familiar with the Raiser’s Edge on the database’s functions that are relevant to their role
• Act as the main point of contact for IT support related to the database, for suppliers such as Blackbaud and Sys Group
• Clean data between both organisations’ databases, ensuring data is as up-to-date as possible
• Make sure data is stored in compliance with General Data Protection Regulation (GDPR)

Person Specification

Experience

• Experience of working with the Raiser’s Edge database
• Experience of administrative and customer focused work in a fast-moving environment
• Experience of dealing with enquiries from members of the public

Knowledge

• Excellent IT skills including a comprehensive knowledge of the Microsoft Office suite of programs
• Knowledge of different functions and abilities of the Raiser’s Edge database
• Knowledge of administrative systems and procedures

Skills and Abilities

• Ability to plan, organise and prioritise own work to deal with conflicting priorities and ensure deadlines and objectives are met
• Excellent attention to detail
• Good verbal and written communications skills, including the ability to respond to enquiries politely and sensitively
• Excellent customer service skills
• Good interpersonal skills including the ability to work co-operatively and effectively with others as a member of a team

Values

• Commitment to Dignity in Dying’s vision and mission.
• Commitment to Compassion in Dying’s vision and mission.

Harris Hill are working exclusively with a wonderful international development charity. The Database Officer is responsible for supporting the charity's database operations, including ensuring all income received is accurately and promptly processed; helping to maintain the database to ensure data quality; assisting with data selections; and generally assisting Fundraising teams with their data requirements. There is great scope for developing wider skills and knowledge in assisting the database team with fundraising data selections and helping to shape policy and procedure. Please note this role is a 9-month FTC.

Key responsibilities

* Daily importing of donations and personal data from a range of sources, including external agencies and charity's websites, to Raiser's Edge using Import-o-Matic, RE imports, and occasional batch and manual entry.
* Working closely with the Database Manager and Finance team, reconciling gift income between Raiser's Edge and Microsoft Business Dynamics.
* Regular reconciliation of incoming gift and merchandise sales data from various suppliers and fulfilment house to ensure accuracy.
* Ensuring data quality and integrity is kept up to date and in compliance with GDPR and relevant legislations through regular queries and global changes.
* Updating GDPR compliant consent requests for mail, telephone, email and SMS communications.
* Ensuring Gift Aid declarations are recorded accurately and in compliance with HMRC regulations.
* Working with the Database Manager and team, developing and documenting up-to-date Operating Procedures for data entry, importing, and checking data.
* Working with the Senior Officers, creating data selections for fundraising and other purposes as required.

Person specification

* Working knowledge of data protection, charity law and fundraising regulations and good practices and GDPR.
* Proficiency in Microsoft Excel, basic working knowledge of Microsoft Access.
* Working knowledge of Mailchimp, and ideally its integration with Raisers Edge via Import-o-Matic Working knowledge of Blackbaud Merchant Services and other online giving portals.
* Working knowledge of financial software, especially Microsoft Business Dynamics.
* Experience of using the Raiser's Edge and Import-o-Matic database at an advanced level.
* Experience of income processing on Raiser's Edge.
* Experience of database administration.
* Experience of dealing with Gift Aid, including reconciliation and working on claims.
* Experience of dealing with external agencies such as mailing houses and data management companies.
* Experience working within a charity or not-for-profit environment.

Closing date : Monday 10th May

Job Purpose

The NABS database is a vital tool to help record service usage, communicate with clients and donors and implement fundraising activities.

The purpose of this role is to support the Senior Database Manager to ensure NABS data is continuously stored and processed securely, in line with GDPR requirements and is optimised through effective data architecture, cleansing and reporting.

Key Responsibilities & Accountabilities

Maintaining and ensuring continuous improvement of NABS data systems, processes and reporting.

• Complex database queries and reporting of information internally.
• Providing segmented data, building queries and exports to extract complex data as required.
• Involvement in ad-hoc projects that involve data or our database systems.
• Periodical data cleansing in line with data retention rules.
• Supporting the Senior Database Manager with GDPR compliance tasks and periodical GDPR reviews.
• Supporting the Senior Database Manger with information gathering to support the production of
• NABS data dashboards and stats reporting.
• Internal support with database inductions and support for new starters and database users across NABS.
• Administration support around policy information and documentation relating to database usage and guidance
• Helping to support NABS ambition to get everyone more comfortable with using data and communicating the benefits of data recording and safe storage.

Additional Role Requirements

• This role may require travel across London and on occasion, within the UK on planned basis.
• Some weekend or late evening work will be required for supporting NABS events and during busy periods, particularly in the run up to large scale events. NABS will endeavour to offer time off in lieu in accordance with its policies

External Guidance

• Dependent of requirement and need, this role will be supported with external direction, through mentoring or informal guidance.

Essential Skills & Experiences

• To have significant experience of Raisers’ Edge for data selection and or a similar database system for highly transferable skill set
• Experience of database maintenance and complex queries
• To have significant experience of data manipulation and reporting
• Experience of cleansing data for continued compliance and security
• Proficient in using Office software
• A commitment to working within NABS’ stated values

Desirable Skills & Experiences

• Experience using analytical tools such as Google Analytics
• Working knowledge or experience of the advertising and/or media industry
• A commitment to continuous learning and improvement

We're looking for an enthusiastic Database Officer with excellent organisational skills who is looking to take the next step in their data career. As part of the Data and Fundraising Operations Team this role would ideally suit someone already working in Raisers Edge but who’d like to broaden their skills and experience. 

The Organisation

The Royal Marsden Cancer Charity (RMCC) raises money solely to support The Royal Marsden, a world-leading cancer centre. Together with the hospital we ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, RMCC funds the development of new ways to improve the lives of people affected by cancer. Our recent emergency appeal raised over £2m to support hospital staff and patients through the Covid-19 pandemic.

The Role

This is an exciting opportunity for someone with experience working with Raisers Edge within a dynamic and fast-paced environment. In this role you will work with the team to problem solve, answer requests, train, and generally support colleagues across fundraising with their use of the database.

Main responsibilities include:

Database administration and support

• Advise and set up coding, structures and processes to reflect the database needs of Fundraising and Finance
• Carry out recoding and global changes to the database 
• Set up new users and maintain security groups
• Work with the team to develop and maintain procedural documentation 
• Provide user training

Managing Imports and Data Quality 

• Design and implement import routines with new data suppliers
• Work with colleagues in the Finance Team to reconcile income
• Set up and run database housekeeping procedures 

Data Outputs & Reporting

• Provide reporting and expertise to support the analysis of the campaigns using Raisers Edge, Faststats and Excel
• Develop simple data outputs and complex reports using “query” and “export” for fundraisers as required
• Develop and support use of dashboards for reporting

Person Specification

The essential criteria for this role are: 

• Experience of Raisers Edge for database administration 
• Experience of Raisers Edge Query, Mailing and Export for handling complex data requests
• Excellent organisational skills and attention to detail
• Strong team working and stakeholder support skills
• Ability to learn new systems and processes quickly and independently

Key Terms and Benefits

• Hours: 37.5 hours per week (We are currently working one day a week in the office. We are reviewing ongoing hybrid working arrangements)
• Pension: matched employer contribution of 4%
• Holiday entitlement: 27 days leave (plus bank holidays) 
• Probationary period: 6 months.

Application Instructions

To apply, please send us your CV with a covering letter summarising any relevant experience and why you are interested in working for us.
 

I am happy to be working with an amazing end of life charity in search of a Raisers Edge Database Support Officer. This role is to ensure an excellent end-to-end service is provided to members and donors to the charity, reflecting how the organisation values their supporters.
The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations' databases (Raiser's Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities Processing donations:
Process all incoming donations made by cash and cheque
Enter onto the database all donations made by cash, cheque, and credit card
Enter onto the database all donations
Using bank statements provided by the Administration and Finance Assistant, enter onto the database all standing orders and legacies
Process new Direct Debits and ensure that members/donors receive confirmation
Process amendments and cancellations to existing Direct Debits and ensure members/donors are informed accordingly
With the Administration and Finance Assistant, process Gift Aid claims

Membership/donor programme:
Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
Enter new members onto the database and work with the Administration and Finance Assistant to ensure all new members receive their membership pack
Process membership renewals and send out regular renewal reminders by email and hybrid mail
Act as the main point of contact for membership queries from members by phone, email, and mail
Technical database support:
Prepare data selections for direct mail e.g. appeals and Campaign newsletters
Run reports on the Raiser's Edge as required
Work with the Finance Manager and Administration and Finance Assistant to ensure that all necessary data is prepared in time for annual audits
Clean data between both organisations' databases, ensuring data is as up-to-date as possible
Making sure data is stored in compliance with General Data Protection Regulation (GDPR)
If you have the above skills and experience and are immediately available, please apply online today!

We have an opportunity for a Supporter Care and Database Officer to join our teamon a full time, permanent basis

About the role:

The Supporter Care and Database Officer will be The Passage’s dedicated supporter-facing representative, providing exceptional customer service to all donors and prospective supporters, and the fundraising lead for our Salesforce CRM.

Key responsibilities include:

• Ensure the highest levels of customer care
• Establish procedures and service level agreements for the banking and thanking of all donations and enquiries.
• Work with the Fundraising team to develop a personalised stewardship plan for individual supporters.
• Develop and oversee a new range of assets to communicate and engage with supporters.
• Oversee the management and processing of all off- and online donations.
• Oversee all Gift Aid processing, maximising the completion of declarations from donors
• Create and run all Fundraising reports and analysis.
• Supervise, support and train volunteers to ensure the efficient and smooth running of all aspects of supporter care.
• Support and attend fundraising events as required.

Our ideal candidate will have the following

Experience

• Donor-centric supporter care role at a charity.
• Working extensively with Fundraising CRM systems.
• Processing different types of payments.
• Setting up procedures and processing systems.
• Developing stewardship programmes.
• Running reports and analysing data.
• Working with Salesforce, ideally with Administrator certification. (Desirable)
• Managing volunteers. (Desirable)
• Managing Gift Aid. (Desirable)

Knowledge

• Interpersonal and communication skills
• Standards and procedures for payment card processing, electronic payments, banking and handling cash securely.
• Individual giving and/or other types of fundraising.
• Relevant regulations, legislation and professional codes of practice.
• IT literate, especially Excel, Word and Outlook.
• Educated to at least GCSE (mathematics and English) level or equivalent.

Closing date: 10am, 18 June 2021

Interview date:  30 June 2021

If you would like to join us in this role, please click ‘apply’ now

Job title: Data Services Administrator 

Region: London Haig House 

Directorate: Fundraising Operations 

Contract: Permanent, Full-Time 35 hours per week 

Salary: £23,045 - £23,452 (£18,593 – £19,000 per annum plus £4,452 London Weighting) 

About The Royal British Legion 

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us. 

Our Values and Behaviours 

Does the following describe you? 

• A desire to provide a great customer service and support 

• Enjoy and thrive in working in teams and with others 

• An encourager, eager to share your knowledge and experience to help others 

• Come to work each day to be the best you can and to learn and develop 

• Passionate about supporting the Armed Forces community and honouring their contribution 

If so then we would like you hear from you …. 

The Role 

An exciting opportunity for an experienced Data Services Administrator to joinThe Royal British Legion’s Fundraising Operations Team has become available.

The successful candidate will have demonstrable experience of: 

• Demonstrable experience in an operational systems role, ideally within a Not for Profit CRM environment, using systems like:  “CAREng” or “Raiser’s Edge” or “thankQ”. 

• Strong communication and negotiation skills to establish and maintain good working relationships with external organisations and internal customers. 

• Knowledge and understanding of data import and manipulation procedures. 

• Demonstrable ability in the use of MS Office applications, in particular Excel for data manipulation. 

• Proven ability to work to a high standard and with an eye for detail, working under own initiative and managing multiple activities simultaneously. 

How to Apply 

Please apply by clicking ‘apply online’. 

Closing date for this role is: Monday 28th June 2021 

Please note: We will be continually reviewing applications throughout the advertising window so please do apply as soon as possible. 

Eden Brown is pleased to be working with a fantastic health charity in London on their Database Manager post. This role offers a great salary, superb benefits and a huge 33 days annual leave excluding bank holidays.

They are looking for an experienced Database Manager to lead their Database Services team in their strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at the charity are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

The Database Manager will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for the charity. You will also lead the team to achieve these organisational aims as well as their own personal development goals.

The successful applicant will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity's use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across the organisation.

Eden Brown welcomes and encourages applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Are you ready for a rewarding opportunity to apply your extensive Salesforce knowledge to make a real difference to homeless people’s lives?

About the role

CHAIN is a multi-agency database recording information about people sleeping rough and the wider street population in London. The system, which is commissioned and funded by the Greater London Authority (GLA) and managed by St Mungo's, allows users to share information about work done with rough sleepers and about their needs, ensuring that they receive the most appropriate support. CHAIN represents the UK’s most detailed and comprehensive source of information about rough sleeping, and our work provides a significant evidence base for the development of rough sleeping strategy and policy, both in London and at national level.

In this role, you will play a key part in a major project to review and update the CHAIN database. The programme will pave the way for future developments to the system and have a high impact on its 1200 users, who work for outreach teams, assessment hubs and hostels in every London borough.

Working with the CHAIN System Development Lead, you will:

• Implement the migration of the CHAIN database from Salesforce Classic and Partner Portal to Salesforce Lightning and Partner Central Community.
• Analyse and document key elements of the existing system and formulate solutions to streamline and standardise these
• Develop customised solutions within the CHAIN Salesforce platform
• Work with system users to understand user journeys, gather feedback, and coordinate user experience testing.
• Support testing and deployment of technical developments

About you

We’re looking for someone with a track record in Salesforce administration, ideally with a customised version of Salesforce. You will have experience of gathering and analysing system requirements, and turning these into workable solutions, together with the ability to analyse and report on complex datasets. You will be solution-focused, with a proven ability to learn and adapt quickly, and will be able to demonstrate a high level of IT skills, including Excel, Access and/or SQL.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Pension

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 3 June 2021

Interview and assessments on: 11 June 2021, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Fixed-term contract to 31 March 2022, with potential extension to permanent, pending funding confirmation.

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector?

We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer (known internally as a CHAIN Support Officer) to bring their enthusiasm, technical and communication skills to our fast paced environment, which nurtures future development opportunities.

If any of those sound like you then we would love to hear from you!

About the role

CHAIN – the Combined Homelessness Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the work of street outreach teams, allowing them to share information with each other and ensuring their clients get the right support. CHAIN was instrumental in coordinating the effort to help hundreds of people into accommodation during the Everyone In scheme in 2020. It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

The Support Officer role involves working collaboratively with a large range of different users and quickly understanding their needs. This dynamic role requires a flexible skillset, responsiveness and a willingness to learn.

As a Support Officer you will:

• Run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and support requests
• Be a point of contact for various outreach services and local authorities across London, completing bespoke reports on request and keeping on top of developments in the wider sector
• Facilitate training sessions, inducting new workers into the context of the system, data protection, and providing hands on training on how to use CHAIN
• Ensure that the information in CHAIN is reliable and accurate by investigating the data and cleaning it
• Produce useful, accurate reports and statistics, including the quarterly and annual CHAIN reports
• Participate in the ongoing development and improvement of the system

About you

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail and problem-solving skills. You’ll have a high level of skill in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access/SQL and Salesforce, data protection policies and your understanding of the work of the sector.  

This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and adapt to new ways of working. Initially home-based, once regulations allow this role is likely to involve working in our Tower Hill office at least three days per week, facilitating in-person group training and visiting rough sleeping services across London.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 28 June

Interview and assessments on: 7 and 8 July, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We are looking for a Database & Insight Officer to be responsible for the running and development of the Fundraising Database (Raiser’s Edge) and help us develop segmented marketing appeals and data reporting. You will be based at our Tring office but a blended working pattern is in place to split time between office and home working if preferred.

You will need:

• sound knowledge and experience of database management
• strong written and verbal communication
• strong understanding of CRM and marketing principles
• experience of data related direct marketing appeals
• experience of data analysis and segmentation
• strong understanding of legal aspects to data and fundraising
• the ability to build good relationships.

We offer development, flexible working, opportunities to volunteer and 25 days’ holiday per year plus bank holidays.

At Rennie Grove Hospice Care, we’re all about making every moment matter for our patients and families, and you can play your part in that. We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. It’s important work and, to make it all happen, we need talented and passionate people.

Closing: 28 May 2021 at 12 noon

Interviews: 8 June 2021