Database services officer jobs

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 45 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for an experienced Philanthropy Manager (maternity cover) to join our high-performing and talented fundraising team, all of whom have a genuine passion and enthusiasm for our mission to support young people achieve their ambitions.

We have a fantastic and diverse range of philanthropic supporters - from key individual donors through to major philanthropic trusts. As a manager in the Philanthropy team, you will have the opportunity to play a key role in managing and stewarding our current partnerships, and securing new supporters in order to meet and exceed our ambitious fundraising targets. 

The role at a glance

Contract: Fixed-term maternity cover contract (until August 2026). This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date: As soon as possible, as agreed with candidate

Working hours
09.00 - 17.30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and
providing a developmental culture for all. Our team works in-person 4 days per week with the option of 1 day working from home.

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

Team: Data & Analytics

Location: Remotely, UK

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £42,750.72 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Data Integrity Officer:

• The Senior Data Integrity Officer is a key role in our Data & Analytics team and is responsible for managing Cat Protection’s supporter centric Extract, Transform, and Load (ETL) data loading system processes, ensuring timely processing, data governance compliance and following best practice.
• This role leads three Data Officers to improve our data architecture - increasing ingestion of data, building new import routines, improving and documenting dataflows and processes and automating as much manual processing as possible from numerous data sources.

About the Data & Analytics team:

• The Data & Analytics team are a department of 14 people in the Marketing & Income Generation directorate consisting of three sub-teams : data processing, data selections and data analytics.
• The data processing sub-team are responsible for importing supporter data into our main CRM from numerous different data sources and developing the import routines to do so, they are also responsible for data integrity; ensuring data is accurate and up to date, and maintaining our single customer and supporter view.

What we’re looking for in our Senior Data Integrity Officer:

• Significant experience working with a CRM system and database
• Experience of using ETL (extract, transform, load) import tools for example Blender
• Leading on projects to build and improve inward data flows and processes
• Proven experience of measuring and improving data quality, through development of documentation, validation rules and data cleaning
• Knowledge of fundraising CRM database for example Care, Dynamics or similar
• Excellent knowledge and understanding of data protection legislation including GDPR and PECR

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 14th July 2025

Video Screening: Late July 2025

Virtual interview date: August 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1.Anonymised application form

2.Video screening

3. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Job Summary

Ten Ten Resources is seeking a Schools Support Officer to play a vital role in supporting our partner schools in their use of our award-winning Catholic educational resources. Acting as a key point of contact for school staff, you will help ensure a smooth, welcoming and highly responsive experience from onboarding through to ongoing support.

You will handle school enquiries, maintain CRM data, manage user accounts, and support the delivery of school communications and helpdesk services. You’ll also contribute to the systems that underpin our delivery, bringing order, insight, and efficiency to the heart of our operations

This is a full-time, home-based role (35 hours per week), but we are open to applications on a job-share basis. Whether full-time or part-time, you’ll work closely with our collaborative and mission-driven team, combining independent responsibility with shared support.

We’re looking for someone who thrives in a remote working environment - highly organised, people-focused, and committed to excellence in service. If you’re proactive, adaptable, and inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.

Responsibilities

As Schools Support Officer, you’ll play a vital role in supporting schools and ensuring the smooth running of our operations. Your key responsibilities will include:

Client Support

• Act as the first point of contact for school enquiries across email, phone, voicemail and webchat.

• Respond to queries, resolve user issues, and provide quotes for subscriptions and trials.

• Triage communication to the relevant team member, where needed.
   

CRM & Data Management

Maintain the accuracy and integrity of our CRM (HubSpot), including:

• Keeping contact details up to date.

• Researching school term dates and contact information.

• Auditing pupil numbers and other key data.

• Building segmented databases for outreach to new markets.
   

Project Support

• Assist with content uploads and conduct basic technical checks.

• Support the planning and organisation of projects (e.g. filming, product launches).

• Research and source goods or services to support delivery.
   

General Admin

• Prepare and send occasional hard-copy mailouts.

• Handle post and support light finance admin, such as banking cheques.

• Provide flexible administrative support as needed across the team.

Place of Work

This is a home-based role, open to candidates based in the UK. The successful candidate will work remotely as part of Ten Ten’s home-based team.

The role is full-time (35 hours per week), typically worked across Monday to Friday. However, we are open to applications on a job-share basis, where two individuals work together to fulfil the responsibilities of the role. While there is some flexibility in working hours, availability is expected during core daytime hours to ensure collaboration with colleagues and timely support for schools.

We meet weekly as a team on Zoom to share updates, collaborate on projects, and pray together. In addition, we gather in person at least three times per year - typically once per term - for planning, training and team-building. These in-person gatherings usually involve overnight stays and are held at various locations around the UK.

We welcome applicants from across the UK who can commit to regular online engagement and travel for termly in-person meetings.

Person Specification

At Ten Ten, we believe that the Schools Support Officer isn’t just another role - it’s a vital presence that helps knit together our mission across hundreds of schools. We’re looking for someone who thrives in a remote working environment - someone who takes pride in being highly organised, attentive to detail, and ready to solve problems before they arise. You enjoy connecting with others through digital channels, build rapport easily, and are committed to providing exceptional support to both colleagues and partner schools.

The kind of person we’re looking for:

Essentials – you are:

Warm, welcoming, and professional – You have a friendly and reassuring tone in all interactions. You make people feel heard and supported.

Highly organised and detail-oriented – You keep multiple plates spinning and ensure nothing gets dropped. You catch the typo, notice the missing email, and follow up before anyone else does.

A proactive problem-solver – You take initiative. You investigate, ask good questions, and make things happen. You know when to act independently and when to consult others.

Resourceful and adaptable – You navigate new systems and shifting priorities with ease. You find solutions, even when no manual exists.

Strong communicator – You write clearly and speak confidently. You know how to communicate with school staff, teachers, and your internal team with warmth and clarity.

Tech-comfortable and willing to learn – You’re already confident with basic digital tools and eager to learn new ones. You might not know HubSpot or our CMS yet, but you’re curious, capable, and ready to learn.

Able to prioritise effectively in a busy environment – You can spot what’s urgent versus what’s important, and you keep things moving forward while staying focused on the big picture.

Desirable – it’s a bonus if you:

• Have experience supporting schools, education settings or customer service environments.

• Are familiar with project management tools, content management platforms (CMS), or customer relationship management (CRM) systems.

• Have experience supporting content updates, light marketing tasks, or school-facing comms.

• Have worked in a small, fast-paced organisation where self-direction was essential.

We’re looking for someone who:

• Is observant and engaged – spots the detail, the discrepancy, or the quiet ask behind the email.

• Has a ‘get stuck in’ mentality – you’re not afraid to roll up your sleeves and help out wherever needed.

• Is confident taking the lead when needed – actively shaping processes and offering support.

• Values teamwork and collaboration, but can also work independently and manage their own time well.

• Understands that while systems are important, people always come first—how they feel in their interaction with you matters.

About The Job

At the Centre for Sustainable Energy (CSE), we’re on a mission to tackle the climate emergency and end the suffering caused by cold homes. From community energy projects to national policy work, we support people and organisations across the UK to take practical action and shape a fairer, zero-carbon future.

We’re looking for a Senior IT Manager to help us deliver secure, sustainable and people-focused IT systems, and support more than 140 colleagues to do their best work. If you’re someone who thrives on solving problems, improving processes, and helping others feel confident with tech, this is a role where your skills can make a real impact.

The role

As Senior IT Manager, you will lead on all things IT across CSE and our subsidiary, Retrofit West CIC. From supporting staff day-to-day to managing our infrastructure and external support partner, you will ensure our systems are secure, fit for purpose, and evolving with our needs.

You will sit within the Finance & Operations team and be part of CSE’s Senior Management Team (SMT), working closely with our Director of Finance & Operations. While you won’t directly manage staff, you will collaborate with the Operations Officers and support colleagues across every part of the organisation.

Your responsibilities will include:

· Managing our internal IT systems, tools and infrastructure.

· Being the main contact for our external IT support provider.

· Supporting colleagues with advice, onboarding, and day-to-day tech issues.

· Acting as CSE’s effective Data Protection Officer (training provided).

· Maintaining cyber security and overseeing our Cyber Essentials compliance.

· Supporting our bespoke in-house databases and CRM systems.

· Advising on IT procurement and platform decisions.

· Contributing to business continuity planning and risk management.

· Promoting sustainability and best practice across IT operations.

· This is a practical, hands-on role where you’ll help us run smoothly, safely, and sustainably - while also contributing to longer-term planning and improvements.

Who you are

You are calm under pressure, process-minded, and focused on making things work better. You enjoy working across teams, finding simple solutions to complex problems, and supporting others to use technology with confidence.

You will bring:

· Experience managing IT systems, infrastructure and external providers.

· Working knowledge of GDPR and cyber security best practice.

· Familiarity with platforms such as Microsoft 365, SharePoint, and cloud services.

· Strong organisational skills and the ability to manage risk and prioritise effectively.

· A people-focused approach- patient, clear and collaborative.

What success looks like in this role

This role is central to keeping our systems secure, stable and supportive of colleagues across CSE. We are looking for someone who can confidently take ownership, work independently, and continuously improve how we deliver IT.

In the first 6–12 months, success might include:

· A clear, well-documented overview of CSE’s IT systems and infrastructure.

· Smooth and reliable day-to-day IT support across the organisation, with positive feedback from staff.

· Effective working relationship with our external IT provider, with clear processes and expectations in place.

· Cyber Essentials accreditation maintained and compliance confidently overseen.

· Risks, dependencies and continuity plans identified and managed.

· Practical support provided to colleagues across departments, especially around internal databases and platforms.

· Recommendations in place for any long-term system or hardware improvements.

We are looking for someone who can build on strong foundations, while helping us work smarter and stay secure as we grow.

About us

CSE is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system - and we work with people, organisations and communities to help make that a reality.

Our team of over 140 staff brings together a wide range of expertise, from energy advice and community engagement to software development, data science and policy advocacy. We collaborate across teams and disciplines to deliver practical change, and we’re proud of our independence, integrity and commitment to social justice.

We’re always looking for people who care deeply about social and environmental justice and who enjoy working collaboratively to make practical change happen.

What we offer

Working at CSE means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer:

· Salary: £47,508 – £55,953 (Salary Grade I)*

· Pension: Ethical company pension scheme - 8% employer / 6% employee contributions

· Holiday: 25 days annual leave plus bank holidays

· Flexibility: TOIL (time off in lieu) for out-of-hours work, and flexibility to support work–life balance (role dependent)

· A commitment to supporting your career progression and continued development

· A range of staff-led groups, including our Employee Voice and EDI working group

Wellbeing:

o Health Cash Plan

o Life Assurance

o Enhanced sick pay

o Access to retail discounts and discounted breakdown cover

o Employee support programme

o Staff activities like yoga at lunch and a book club

Financial support & lifestyle benefits:

o Tech Scheme

o Cycle to Work Scheme (promoting sustainable commuting)

 A values-led workplace:

o Friendly, collaborative team culture

o Purpose-driven work that supports people and the planet

o We are a Living Wage Employer and a Disability Confident Employer

* The salary for the post will be on Scale I (£47,508– £55,953). Starting salary is expected to be at the lower end of the range with precise level depending on skills, relevant experience, and qualifications.  A suitably qualified and experienced applicant should expect to find themselves closer to the middle of the range following successful completion of their 6-month probationary period.  Subsequent movement is dependent on annual appraised performance against the defined job description for the post.

Our office is based in central Bristol, close to public transport links.

Our culture and values

At CSE, our values shape how we work together and with others. We look for these qualities in all our staff and expect them to guide day-to-day work and relationships. These include:

Commitment to CSE: Reflecting our charitable purpose, vision and strategic objectives in your work, and contributing to a culture where everyone feels welcomed, valued and able to belong.

Collaboration: Sharing knowledge and experience generously, valuing others’ contributions, and communicating with openness and respect.

Conscientiousness: Taking responsibility for your work, delivering to the best of your ability, and working to improve while caring for CSE’s resources and reputation.

Initiative: Looking for ways to improve outcomes, solve problems and try new approaches, while responding flexibly to change and supporting others to do the same.

Application procedure

To apply, please complete CSE’s application form, available at our website. We will also consider CVs (maximum 3 pages) accompanied by a supporting letter, if preferred. However, all applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description. CSE anonymises all applications prior to shortlisting.

Application deadline: 9am, Monday 28th July 2025

If you do not hear from us by the 6th of August 2025, please assume your application has not been successful.

Interviews:

Initial online interviews will take place during the week commencing Monday 4th August 2025.

Candidates invited to a second round will be interviewed in person at our Bristol offices during the week commencing Monday 11th August 2025. 

Applications should be sent:

By email to our jobs @ cse .org .uk email

By post to: Reception, Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH

If you require any reasonable adjustments to take part in the recruitment process (including alternate formats of materials or accessible meeting spaces), please let us know and we’ll be happy to accommodate your needs.

CSE is committed to being an inclusive, diverse and non-judgmental workplace. We welcome applications from everyone, regardless of background or identity. We particularly encourage applications from people whose experiences or communities are underrepresented in our organisation or the wider workforce - including people from racially or ethnically minoritised backgrounds, disabled people, LGBTQ+ people, and those from lower socio-economic backgrounds.

We know that people sometimes hesitate to apply for roles unless they meet every requirement. If this role excites you but you’re not sure you meet every single point in the person specification, we’d still love to hear from you.

Please note that at this time we do not require assistance from recruitment agencies.

Who are we?

Depaul International (DPI) oversees the Depaul Group, a group of charities that work across the world with a mission to stop homelessness and change the lives of those affected by it.

What’s the role about?

This is a great opportunity to join us as the new Chief Finance Officer. As the Depaul Group continues to experience growth and increases its impact, you’ll lead the effective financial and governance support provided by DPI to its subsidiaries. You’ll be the leading interface between the Senior Leadership Team and the Board of Trustees and other corporate bodies and subsidiaries. You’ll provide financial advice to the Group CEO, Board and other senior management colleagues, including modelling best practice in financial management, overseeing the financial management in the subsidiaries, setting financial standards for the group and providing support to enable the subsidiaries to meet those standards. You’ll also be leading and supporting the development of a new governance structure for the Group.

What will ideally support your success?

You’ll be a CCAB qualified accountant with experience of strategic financial leadership and management experience and the ability to solve complex problems. In addition, you’ll have experience of working with and advising a diverse range of boards and external stakeholders. It’s important that you also have experience of current financial reporting requirements and financial management practices, including consolidated financial reporting. Strong IT skills as well as an appreciation and understanding of key HR and ICT challenges in the charity sector are desirable. We’re looking for someone possibly, but not exclusively, working in homelessness and/or international development who shows personal integrity in all they do and have a commitment and respect for our aims, objectives and values.

Closing date: Wednesday 16th July 2025.

Are you an experienced ICT professional who enjoys solving problems and supporting others to work efficiently?

This is an excellent opportunity to join our team as an ICT Officer, helping to maintain our systems, support users in their use of technology, and ensure the smooth running of day-to-day technology operations across the MND Association.

As an ICT Officer, you'll be part of a supportive team delivering high-quality ICT services and support, playing a key role in ensuring staff and volunteers have the tools they need to work effectively. You'll bring solid technical knowledge and a collaborative approach, with the ability to explain technical issues clearly, work well under pressure, and provide reliable support.

Alongside day-to-day responsibilities, you will also support a range of technology projects as part of continuous improvements at the MND Association. This includes contributing to the implementation of new systems such as CRM, applicant tracking and HR systems. The role will also support future developments to enhance service desk delivery and improve the use of the Microsoft 365 platform, such as SharePoint, OneDrive, and other key systems across the organisation.

Key Responsibilities:

• Provide first and second line technical support for hardware, software and telecoms services
• Provide advice, training and documentation for staff and volunteers across the MND Association, both office and regionally based
• Support and maintain Microsoft 365 services and communication systems
• Configure and manage ADS, DNS, DHCP, Group Policy and Intune settings
• Set up and manage telephony systems, including Teams and voicemail services
• Maintain and document network cabling and infrastructure
• Prepare and configure client devices, and apply service packs and updates
• Set up and induct new users and manage access permissions for new starters and leavers
• Support equipment management for meeting rooms and shared devices
• Assist with project delivery and disaster recovery testing

About You:

• Strong understanding of networks and Windows operating systems (including ADS, DNS, DHCP, Group Policy)
• Knowledge of Microsoft 365, Windows Server, Exchange and Intune
• Experience providing IT support and training to users with varied levels of experience
• Able to manage patching, system testing and setup of Windows-based devices
• Familiar with mobile telephony and communication systems
• Skilled in Microsoft Office and working in a hybrid team environment
• Logical thinker with strong problem-solving skills and attention to detail
• Organised and able to prioritise multiple tasks effectively
• Empathetic approach to user support, with clear communication skills

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 2 days per week. With flexibility to attend the office more regularly in line with business requirements.

This is a hybrid role based in Northampton, with occasional travel to our London office.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Working knowledge of computer networks and experience supporting, maintaining and configuring MS Exchange, Microsoft 365 apps and Windows Server operating systems.
• Strong customer service skills with experience of delivering support, advice and training to end users with varied IT literacy. Including the ability to relate problems and solutions in a non-technical way.
• Ability to manage and prioritise tasks, think logically and demonstrate problem solving skills.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you're ready to take the next step in your ICT career and want to make a meaningful contribution, we'd love to hear from you.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Communications Officer plays a key role in executing the organisation’s communication strategy. This role involves creating and managing content for various platforms, supporting media relations, and contributing to the overall communication campaigns and public relations efforts. The Communications Officer will work closely with other team members and the marketing team to ensure that all communication activities are aligned with the organisation’s strategic goals and effectively engage target audiences.

About the Role:

1. Create engaging content for the organisation’s communication platforms ensuring that all content aligns with the organisation’s messaging and brand guidelines.
2. Collaborate with the marketing team to engage followers and improve reach.
3. Manage the collation, storage and dissemination of the organisation’s digital archives in line with established guidelines and operational requirements.
4. Prepare stakeholder media summaries and reports on the organisation’s media coverage and its key issues.
5. Maintain a database of media contacts that can be used to strengthen stakeholder management.
6. Report on the performance of communication activities using data and insights to inform future communication strategies and activities.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or a related field.
2. An understanding and awareness of the value of social media and their fundraising potential.
3. Experience in content creation, social media management, and media relations.
4. Strong writing, editing, and proofreading skills, with the ability to create content for different platforms and audiences.
5. Proficiency in social media platforms, content management systems, and graphic design tools.
6. Detail-oriented and organised, with the ability to manage multiple projects simultaneously.

Why you should apply:

Join Muslim Aid as a Communications Officer and play a pivotal role in shaping our communication strategy. This is an exciting opportunity to create and manage impactful content across various platforms, support media relations, and contribute to meaningful communication campaigns that align with the organisation’s strategic goals. Apply now to bring your creativity and expertise to a role where your contributions will have a tangible impact on communities around the world.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

THE SUNDAY TIMES BEST PLACES TO WORK 2025

As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as an Assistant Legacy Officer.

MAIN PURPOSE OF THE JOB

To support the flow of legacy income ensuring the smooth, efficient and sensitive handling of gifts received through bequests, wills and estates. The role requires a close attention to detail, accurate record keeping, and good numeracy. Appropriate and sensitive written and oral communication with families, legacy supporters and solicitors is very important.

The role requires compliance with legal and regulatory requirements. In essence, an Assistant Legacy Officer is a vital part of a charity's fundraising efforts, ensuring that legacy gifts are processed efficiently and effectively, maximising their value and impact. Most of all, it is about honouring the wishes of those who support us by way of gifts in their Will.

Although the role of Assistant Legacy Officer sits within the Finance Team, it will also include some elements of legacy fundraising and marketing in collaboration with the Marketing and Fundraising team. This includes promotion of our free Will service and supporting promotion of legacy giving through campaigns and events.

MAIN DUTIES & RESPONSIBILITIES: RESPONSIBILITIES

RESPONSIBILITIES

• Legacy Administration:  Managing a caseload of legacies (pecuniary, specific, etc.), ensuring the organisation receives its full entitlement, and keeping records up-to-date.
• Communication: Interacting with solicitors, executors, and other beneficiaries, responding to inquiries, and providing updates on legacy progress.
• Record Keeping: Maintaining accurate and detailed records on the organisation's Digbi system, ensuring compliance with regulations and facilitating reporting.
• Compliance: Keeping abreast of probate matters and ensuring the charity's legal rights are balanced with reputational considerations.
• Collaboration: Working closely with the Senior Legacy officer and with other teams, when necessary, such as Pet Profile, Finance or Marketing teams in relation to legacy giving, legacy fundraising or gifts in wills.
• Reputation Management: Ensuring all communications and actions related to legacies maintain the The Cinnamon Trust’s positive reputation.
• Other tasks Other tasks from time to time as required.
• SKILLS AND ATTRIBUTES
• Strong written and verbal communication skills. Meticulous attention to detail. Ability to manage a demanding workload and prioritize tasks. Numerate: able to understand the presentation of accounts and income data Experience in the charity sector is helpful Knowledge of relevant regulations and legal procedures is beneficial. Some knowledge of wills and probate with willingness to engage in training in legacy administration.

Together with such additional general duties as the Employer shall reasonably require having regard to the needs of the Employer’s business as a Charitable Trust

Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.

Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.

About Cosmic

Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.

The Role

This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.

NHS Engagement & Relationship Management

▪ Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.

▪ Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.

▪ Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.

▪ Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.

▪ Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.

▪ Manage project timelines, budgets, KPIs and reporting to senior management and funders.

Engagement Campaigns

▪ Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.

▪ To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.

Post Discharge Support Project

▪ Manage development and delivery of Cosmic’s new pioneering family support service after intensive care.

▪ Develop, in partnership with the units, service delivery models that include services provided, and their impact.

▪ Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.

▪ Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.

▪ Work with our supporters and past patients and families in the development of projects and services.

▪ Work closely with the Family Liaison Nurse, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.

Monitoring, Evaluation & Reporting

▪ Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.

▪ Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.

▪ Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.

Who We’re Looking For

We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.

You’ll bring:

• Strong project management skills, with experience of engaging with stakeholders and reporting on services.

• Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.

• Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.

• Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.

• Excellent communication skills and an authoritative, professional manner when representing the charity.

• A collaborative approach to teamwork, including chairing meetings and motivating others.

• The ability to make sound decisions under pressure and communicate them clearly and constructively.

• An understanding of paediatric or neonatal care environments is desirable but not essential.

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.

• 27 days holiday plus Bank Holidays

• £200 professional development budget annually

• Hybrid working opportunities

• Employee Assistance Programme

• Flexible hours. Core office hours 10am – 4pm

To be considered for the Service Delivery Manager role, please ensure you answer the screening question in full.

Thanks to internal promotions, we are recruiting for two new officers to join our Philanthropy & Partnerships team. You'll be joining an experienced team, with an established group of mid -level and major donors, at the start of our new five-year strategy.

We’re looking for a strategic and motivated fundraiser to join our team as Philanthropy Officer, helping to grow income across trusts and foundations, major donors, and mid-level giving.

In this rewarding and varied role, you’ll use your excellent communication skills to create compelling proposals, develop engaging supporter journeys that bring donors closer to the cause and build meaningful supporter relationships that help bring moments of joy, comfort and hope to people across our ten hospitals.

You’ll be part of our friendly and ambitious Philanthropy & Partnerships team and will work closely with colleagues in corporate partnerships, with the opportunity to develop your understanding and skills across our high value giving streams. Whether you are organising a hospital tour, writing an appeal, or working with our grants team and University Hospitals Bristol and Weston NHS Foundation Trust colleagues to develop a new project proposal, you’ll play a key role in identifying and developing opportunities that match our donors' passions with the hospital’s priorities.

This is an exciting time to join Bristol & Weston Hospitals Charity. As a multi award-winning charity, including Bristol Life’s Charity of the Year 2024, our impact and investment is going from strength to strength - creating huge potential for growth in this area of giving.

This is a great opportunity for someone with experience in fundraising, communications or relationship management, and strong writing skills. You might already be working in a philanthropy team or be looking to build on experience gained in another similar role. Most importantly, we’re looking for someone who’s proactive, curious and passionate about the NHS.

Working for a charity is great. Working for Bristol & Weston Hospitals Charity is greater! 

Please send your CV and a covering letter outlining how you meet the job description and why you would love to join the BWHC team. 

We are a Disability Confident employer. 

Deadline for applications: Sunday 13th July, 11:59pm 

Interviews planned for: Week beginning Monday 21st July (day tbc)

Benefits: 

27 days annual holiday entitlement (pro-rata), plus bank holidays, an additional day off on your birthday and a bonus wellbeing day. 

Hybrid working, with a great central Bristol location for office days. 

Flexible working opportunities, with part time hours considered for the right candidate. 

Employer pension contributions up to 8% matched. 

Life insurance cover. 

Blue Light card, with discounts across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more. 

Excellent work culture and environment. 

Access to an Employee Assistance Programme. 

Social events with the whole team. 

Ready to join a dynamic team where social workers, therapists, and case managers collaborate to create a brighter future for children and families?

Does making a lasting difference in the lives of children through adoption and therapy inspire you?

See yourself playing a crucial role in helping families navigate their adoption journey?

Do you want to work in a fast-paced environment where supporting a client-centred approach is paramount?

Are you a lifelong learner who thrives in a dynamic environment with opportunities for continuous growth?

Look no further!

Family Futures is actively seeking an Assessment & Therapy Service Coordinator who aligns with our ethos and ambition to provide high quality therapeutic support for children who have experienced developmental trauma and have attachment difficulties.

About Family Futures

Family Futures is a not for profit, independent adoption agency and therapy centre in London, rated ‘Outstanding’ by Ofsted in 2022 for the fourth consecutive time. We have a reputation for innovation and offer a high-quality service - an integrated multi-disciplinary, assessment, treatment and family-finding service for children who are traumatised or have attachment difficulties.

We also have our Wellbeing Hub which offers evidence-based, one-to-one therapy for children, young people, and families to improve their mental health, relationships, physical health, and engagement at school. New members of the team will be involved in contributing to the development and delivery of this service.

The role

You will be part of a small team that works collaboratively towards making a huge impact on the lives of the children and families we work with. We look for people who want to be part of a service that is innovative, creative and constantly striving to do better.

We are seeking a highly organised and proactive Administrative Coordinator to support our Assessment and Therapy Service. This vital role ensures smooth operations by managing scheduling, case tracking, document management, and communication with families and professionals. You will be a key point of contact for up to 30 active cases and work closely with internal teams and external agencies to facilitate high-quality service delivery.

You will be involved in the development of the service and your views, and insights are encouraged.

· Schedule and coordinate internal meetings and therapy consultations

· Provide administrative support for allocated assessment and therapy cases

· Maintain and update electronic records (Charms, SharePoint)

· Proofread, format, and distribute clinical reports and correspondence

· Liaise with families, therapists, Local Authorities, and partner agencies

· Assist with service costing, funding proposals, and contract tracking

· Assist in service evaluations, complaints management, and internal reporting

You will have regular informal guidance and formal supervision on a monthly basis. You will be part of the wider service of Family Futures and attend monthly Team Days to learn, share and develop the service and your practice.

We are looking for an individual who is:

• Motivated to work with families and derive satisfaction from seeing the development of adopters
• Not fazed by complex needs, challenges, and adversity
• Embraces a parent-positive and child friendly approach
• Able to work in a small team and be a team player
• Wants to develop their knowledge base and interest in multi-disciplinary working through a therapeutic lens.
• Thrives in a collaborative and integrated team environment.

What we offer

Benefits of joining Family Futures

· High-quality supervision and professional development training.

· We run regular Learning Forums to support and learn from each other

· An empowering and encouraging environment

· A nurturing environment for staff to work, including a weekly self-care session.

We believe that embracing different perspectives enriches our agency's culture and strengthens our ability to serve the children and families we work with. Therefore, we welcome applications from candidates from a wide range of lived experience and are actively recruiting people from the global majority. By ‘global majority’, we mean Black African, Black Caribbean, Asian and dual heritage communities.

We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm and will require the successful applicant to undertake an enhanced DBS disclosure.

Family Futures is a menopause friendly employer.

Please contact us to request an application pack. The deadline for applications is Friday 1st August 2025 with interviews taking place on the 5th August. 2025.

Salary: £ Salary: £26,000 - £28,500 per annum

This is a full-time permanent position – 37.5 hours per week

Service Charge Analyst

£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association

Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.

They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.

Role Responsibilities:

• Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
• Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
• Resolve service charge queries from internal and external customers.
• Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
• Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
• Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.

Person Specification:

• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
• Social housing experience.
• Experience of working with third parties, the wider community, and other external partners including managing agents

This is a hybrid position based out of Mile End. The closing date for applications is on the 15^th July with first stage interviews taking place the week commencing the 21^st July.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

Salary: £25,971

Grade: 6

Position type: Part time, Permanent (1x 0.8 role Monday - Thursday and 1 x 0.6 role Wednesday to Friday) Flexible working considered

Responsible to: Supporter Care Team Lead/Officer

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of two days in the office)

Who are we looking for?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

Main Roles & Responsibility to include:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts. Over the coming year ShelterBox is transitioning to a new CRM system (Dynamics 365), and the job holder will be involved in supporting team SMEs (Subject Matter Experts) and being active participant in adopting new changes and learning new processes.

Duties will include but not be limited to:

• Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox, phone calls, social media direct messages and post.
• Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.
• Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.
• Processing and acknowledging all donations that have come in through a range of sources including but not limited to post, website, standing orders, direct debits and financial reconciliations.
• Maintaining accurate gift aid records.
• Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.
• Producing written correspondence such as bespoke letters and responding to feedback or complaints.
• Aiding the Supporter Care Manager, Supporter Care Team Leader & Supporter Care Officer in project work that will develop the team's approach to supporter engagement.
• Supporting and supervising volunteers within the team.
• Taking an active part in ensuring your own personal development.
• Contributing new ideas and continually seeking to improve processes to drive efficiency and improve supporter experience.
• Undertaking general admin tasks related to supporter communications such as filing, scanning etc.

General Duties

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.
• Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.
• Always following all policies and procedures and contributing to the review of any policies and procedures as required.
• As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.
• Occasionally represent the work of ShelterBox at events to members of the public and supporters.