Day opportunities support worker jobs in Sutton, greater london

• £68,692 per annum
• Full-time, 35 hours per week
• Permanent contract
• This role is available as a job share, subject to appointing two suitable candidates
• West Midlands

About the role

Home-based role within the relevant region, or within reasonable travelling distance to meet the requirements of the post (subject to meeting homeworking assessment requirements, including a minimum broadband speed of 18Mbps and a dedicated space to work from).

An opportunity has arisen for an enthusiastic and dedicated individual to join the Employee Relations and Union Services in the CSP as a full time Senior Negotiating Officer (SNO) for the West Midlands region. This is a challenging, but very enjoyable role which will see you: 

• Supporting, advising and training the network of stewards, safety representatives and equality representatives in the West Midlands region. 
• Advising and supporting stewards to manage their own casework, whilst managing your own caseload of employment relations issues, including but not limited to dicisplinaries, grievances, sickness absence, HCPC and legal cases. 
• Attending and representing the CSP at strategic regional forums such as regional Social Partnership Forum’s and Integrated Care Board’s/Integrated Care System’s.

You will be working in a wider team of Senior Negotiating Officers and organisers, whilst also working in a cross directorate fashion to deliver on the local priorities for members.

We are looking for an individual with significant experience and a background in the trade union movement. They should be dedicated to achieving the best outcomes for members and to building the membership and activism levels in the CSP.

You will have excellent written and verbal communication skills with an ability to problem solve. You will also have experience in advocacy and representing members and have a thorough understanding of the current issues facing CSP members. You will also be expected to be able to display excellent trade union knowledge.

*This role is available as a job share, subject to appointing two suitable candidates. 

**Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. 

Working arrangements

Flexible working

We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs. 

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information. 

We offer an excellent benefits package, including:

• 27 days’ annual leave plus bank holidays (pro rata)
• Office closure between 25 December and 01 January
• A generous pension scheme with 12% employer contribution

How to apply

Please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

As part of the application process, candidates will be asked to provide written responses to five criteria, which can be found in the Candidate Information Pack.

• Closing date: 10am, 11 June 2026.
• Shortlisting outcome: W/C 15 June 2026.
• Interview date: 23 June 2026 (in person at the CSP London office).

Equality, Diversity and Belonging

Accessibility and adjustments

To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact HR, and we will work with you to meet your needs.

Disability Confident Scheme

As part of the Disability Confident Scheme, candidates who declare a disability and meet the six essential criteria we have selected will normally be shortlisted for interview. There may be occasions, such as having a high-volume of applications, where it is not possible to interview all Disability Confident candidates who meet the six selected essential criteria for the role. We may wish to limit the overall numbers of interviews offered to both candidates with and without disabilities. In these circumstances, we will ensure that a proportionate number of disabled candidates are shortlisted for interview.

Our commitment to equity, diversity and belonging

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website. 

NO AGENCIES

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our Jobs page).

The Unifrog platform

Over the last 12 years, the Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they’ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students. 

We have a long list of exciting projects for the platform, always aiming to get us closer to achieving our mission. We are looking for someone to join Unifrog’s team to help us continually improve the platform’s existing tools, and to also develop new ones. 

What you’ll do

You’ll work on improving the platform itself, mainly how data feeds into our platform and makes it work behind the scenes, as well as maintaining and improving the processes that drive our development cycles. 

Your responsibilities will include:

• Dev cycle administration

  • Owning our dev cycle administration from beginning to end, across Productlane and Linear. This includes:

    • Managing inbound product requests that have been logged on our Productlane account;

    • Updating Linear with developments that we aim to work on, are working on, or have launched;

    • Communicating updates to the team, including writing and sharing changelog posts, and creating clear documentation for changes that have gone live.

  • Testing functionality for upcoming or newly released changes to the platform.

  • Liaising with the team members for whom new developments are most relevant, to ensure that they have fed into plans for upcoming changes, and are happy with changes that have gone live.

• Troubleshooting platform functionality issues
  
  Investigating then answering questions about platform functionality that are raised by our partner-facing teams.

• Point person for two technical integrations
  
  Becoming the point person for questions about the platform’s technical integrations, specifically SSO, and Wonde (MIS integration).

• New data projects
  
  Supporting projects that improve how data feeds into the Unifrog platform, for example, scoping the requirements for changes to our tool that allows teachers to make bulk updates to student information.

You’ll become an expert in:

• How the Unifrog platform works behind the scenes, with a particular focus on how complex datasets feed into the platform and power our tools;

• Technical tools that are vital for school partners (e.g. SSO and Wonde);

• The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents;

• How to navigate the platform as a user of each type;

• Finding opportunities to improve our platform, particularly when data processing is key to success.

• How our development process works, our product tech stack, and what is needed to make sure it runs as efficiently and effectively as possible;

 

You’ll be part of the team that:

• Collates feedback on the platform, deciding which changes to move ahead with, and how;

• Translates user feedback into clear, actionable requirements;

• Investigates potential bugs and comes up with suggested solutions;

• Communicates platform changes to the Unifrog team;

• Answers queries about the platform from colleagues.

 

Working together

You’ll regularly be working with:

• The Platform and Data Manager, who will support you in your development administration and project responsibilities;

• The Data team, of which you will be a part, alongside whom you will work to maximise the impact of your projects;

• Unifrog’s two co-founders, who lead on the development of the Unifrog platform;

• User-facing colleagues, to understand what our users are asking for, as well to let them know what things have changed on the platform.
   

You will be line-managed by the Platform and Data Manager.

 

Skills and characteristics

We are looking for someone who is:

• An independent worker: You enjoy collaborating with others, but you also thrive taking charge of your own work and projects. You are proactive about getting things done, and update people on what you’re working on rather than needing to be asked for your news.

• A systems thinker: You enjoy finding ways to make processes work better and more efficiently. You would be able to quickly get comfortable using specialist tools like Linear and Productlane, and then use them to keep things organised.

• Great attention to detail: You’re the type of person who notices the small things, and takes pride in being accurate and specific. You are assiduous whether you are double-checking a data upload, or writing a full and precise set of requirements for a development request.

• Diligent: Our platform is complex and has many different sorts of users. You’re the type of person who enjoys getting to the bottom of issues, and meticulously testing things from all angles.

• Analytical and proactive: You’re comfortable looking at data to solve problems, whether that’s figuring out why an integration failed or evaluating which areas of the platform receive the most feedback.

• Straightforward communicator: At Unifrog we try to communicate as clearly and straightforwardly as possible, avoiding jargon as much as we can. You can explain technical issues clearly to non-technical colleagues and turn user feedback into clear requirements for our engineers.

 

Preferred Experience

2+ years of experience in any of the following roles (or similar) is preferred, but not required.

• Product Operations

• Technical Project Management

• Technical Support 

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team, including:

• Mission focussed
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Growing company
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Growing individually
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £40,000 - £45,000 per annum (Grade B), depending on experience.

• Full time.

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidate.

• This position is advertised as ‘Junior Product Operations Specialist’, though internally it will be referred to as ‘Product Operations Lead’.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 8th June 2026.

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. 

Please note:

We do not review CVs at this stage of the application process so please be as specific as possible about your experience.

Do not use AI to generate your answers – we compare answers to AI generated answers, and through reviewing lots of applications we quickly spot what's been generated by AI.

• Tell us about a time you used data to identify a bottleneck, evaluate performance, or improve a process. (250 words)

• Tell us about a time you had to investigate a complex technical issue. (250 words)

• With reference to examples of your recent experience, what else would make you an excellent candidate for this role? (250 words)

Stage 2: Task

• 1 week to do a set of tasks that we’ll give you if you pass the first stage.

• Tasks will be sent out after the application deadline. 

Stage 3: Video call interview (1 hour) ��️
 

• Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Video interviews will take place w/c 22nd June 2026.

Inclusion and diversity at Unifrog

How we communicate:

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

Embedded EDI:

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

Recruitment processes:

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

We are recruiting a Play and Events Coordinator to join our team. This role will be responsible for coordinating our commissioned Theatre in Education school tours in Scotland, London and Northern Ireland, as well as coordinating other DSMF fundraising, networking and information-sharing events.  

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol,
• have experience of project and event coordination, with excellent organisation skills
• be a skilled and effective communicator, both in writing and orally, with a range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working as part of a small and busy team

The Job description, person specification and application form are available below.  Please click 'how to apply' to view the application form. 

Please share with anybody you think might be interested in joining our brilliant team!

Interviews are likely to be held on Tuesday 30th June.