Debt and benefits advisor jobs

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Citizens Advice Southwark is working with the local Primary Care Networks to create a healthcare pathway allowing general practice to identify local residents that would benefit from pro-active and targeted money advice and financial support.

To deliver this exciting new project we are looking for a generalist adviser who will be undertaking outreach at GP surgeries in Southwark and working closely and with Social Prescribing Link Workers employed by South and North Southwark Primary Care Networks.

To undertake this role you will need:

• At least six months recent experience of providing Generalist Advice to the public including casework in welfare rights, housing and debt.
• Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients in a non-judgmental way.
• Ability to commit to and work within the aims and principles of Citizens Advice Southwark.

An enhanced DBS check will be required for this post.

Closing date: 9.00 am Monday 18th July 2022

Interviews: Wednesday 20th July 2022

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Location: Working from home and office

The role

The role is funded by Thames Water Trust Fund and Swindon Borough Council to provide a debt counselling, money and benefits advice service as part of our in-house Debt Advice team. The aim is to help clients maximise their income, develop a sustainable budget and manage their debts. To encourage maximum engagement with the service, the project is delivered flexibly to include phone, face to face, video calls and email.

In accordance with Citizens Advice national policy, the successful candidate may be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

For further information about the role please click on the job pack attached.

What we give our staff

• 25 days paid holiday per year plus Bank Holidays pro rata, and a discretionary 3 additional days between Christmas and New Year
• 5% employers contribution to workplace pension scheme with 3% employees contribution
• A commitment to Continued Professional Development and payment of membership fees to professional bodies where this will enhance your work
• Funding to gain Certificate in Money Advice Practice
• Access to Citizens Advice national training programme
• Opportunity to work as part of a national network of Citizens Advice offices
• Employee Assistance Programme including 24hr helpline support and legal advice
• Mental Health and Wellbeing Support from Togetherall
• Perks and savings via our partnership with Lifeworks these include savings on cinema tickets, giftcards and cashback on some purchases

Closing date for applications: 12th July 2022 4pm

Interview dates: 19th July 2022

Job Title: Benefits, Debt and Money Advisor

Region: Bristol, Gloucestershire, Herefordshire and Worcestershire (Homebased)

Directorate: Operations

Contract: Permanent, Full Time, 35 hours per week

Salary: £25,813 to £27,228 per annum

The Role

At the Royal British Legion, we believe in building on potential. As a Benefits, Debt and Money Advisor, covering the Bristol, Gloucestershire, Herefordshire and Worcestershire region your ability to ability to provide specialist debt and welfare benefit advice, could have a real impact on people’s lives. A clean driving license and access to your own vehicle is essential in being able to undertake this role.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Benefits, Debt and Money Advisor you will be responsible for providing a comprehensive community-based debt or welfare benefit advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions.

If successful, the main duties of your role will be:

• Provide specialist level debt casework, advising on legal position and all suitable options debt options, maintaining professional advice standards in line with the Financial Conduct Authority.
• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal.
• Carry out complex benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement.
• Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided.
• Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

Please note this role will be Home based with occasional travel to RBL offices and/or throughout the region. This position is subject to pre-employment checks including an Enhanced DBS check.

About the Royal British Legion

Across the country, in every city and on every street, RBL is there to support our Armed Forces community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.

How to Apply

Please click ‘Apply Online’

Closing date for this role is: Sunday 10th July 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Do you want to:

• make a real difference to people’s lives;
• make use of your valuable skills such as communication, listening and problem solving;
• keep learning and gaining experience every day;
• work with a range of different people, independently and in a team;
• have a positive impact in your community?

If so, then this could be the job for you!

Citizens Advice 1066 is seeking a Financial Capability Adviser to deliver advice to help people address the financial problems they face. This new post will join a team of experienced advisers. The post-holder will deliver advice sessions to individuals and groups in an interesting and engaging manner; covering debt prevention, money management, energy advice and skills such as budgeting, using bank accounts and options for borrowing and saving.

The ideal candidate will either have worked in a similar Citizens Advice role already or have experience giving advice, proven through recent employment. Full training and support will be given to the successful candidate to enable them to carry out their role.

The role includes outreach work and applicants will need to hold a full driver’s licence and own or have access to a vehicle.

At Citizens Advice 1066 we provide free, confidential and independent advice to help people overcome their problems. We work to fix the underlying causes of these problems and we are a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination.

Benefits:

• Flexible working patterns
• Friendly and supportive team atmosphere.
• Citizens Advice 1066 contributes 3% to the pension scheme
• 5 minutes’ walk from train station and multiple bus routes.
• Casual dress

We’re looking for a compassionate, dynamic, organised individual to join our Domestic Abuse Recovery team. You will be providing practical and emotional support to victim/survivors of domestic abuse in both one-to-one and group settings.

For genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

Summary of Post

We are looking for a warm, compassionate, and dynamic IDVA (Independent Domestic Violence Advisor) who will offer one to one non-judgemental empowering and proactive support to (i) non-recent female victim-survivors of domestic abuse. (ii) families experiencing child to parent violence.  They may be assessed at standard, medium or high risk.

IDVA work is client led and focuses on addressing clients’ identified needs, which includes emotional and practical support around domestic abuse. Typically, this may involve risk assessing, safety planning, signposting, advocating, liaising with other agencies.  A commitment to safeguarding runs throughout this role. You must be willing to flexibly adapt to changing circumstances and needs.

A key purpose of this role is to enhance the safety of individuals and children in their homes and communities whilst empowering clients to continue on their recovery journey. The service provides a safe space for victim/survivors to discuss issues relating to their experiences freely and without judgement.

IDVAs also facilitate and assist on our domestic abuse recovery groups (Lotus Domestic Abuse Recovery programme and Who’s in Charge? child to parent violence programme), via Zoom or in the community.

We welcome applications from those with and without an IDVA qualification. For those who do not have a qualification, commitment to obtaining this is essential.

Home-Start East Sussex

Home-Start East Sussex (HSES) is a small independent charity founded in 1996 and affiliated to Home-Start UK and SafeLives who provide us with quality standards and policies. HSES works towards the increased safety, confidence and independence of disadvantaged families living in the county.

We are looking for a friendly and relational, proactive self-starter who shares our commitment to our clients and their families. We are also looking for someone can relate warmly and professionally to a wide range of networks, cultures, and organisations.

We work hard, we help each other and go out of our way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that HSES is the best it can be. Above all, everything we do is to meet our mission. 

Our domestic abuse work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

• Pay Scale 6, point: 18 (Unqualified/start year) – 22: £25,419 - £27,514 FTE (NJC scale at Apr 22- cost of living review pending)
• 20 hours per week
• Deadline: 7th July 2022
• Interviews to take place w/c 11th July
• Term of appointment: Current funding is to end March 2023, but we envisage the post to be permanent although as with all posts, it is reliant on continued funding.
• Benefits: Holiday 25 days per year pro rata (plus Bank Holidays). The office closes between Christmas and New Year to allow staff to spend precious time with loved ones. Access to 24/7 free counselling service, access to 24/7 free GP service.
• Pension: HSES operates a contributory pension scheme that all employees are eligible to join. Full details will be provided at the commencement of employment.
• Probationary Period: Appointments are made subject to the satisfactory completion of a probationary period, normally six months (or trial period to be discussed)
• This appointment is subject to a DBS check (Disclosure and Barring Service)
• Equal Opportunities: The post holder will be subject to our Equality, Diversity & Inclusion policy.
• Hybrid working - working from home with regular face to face one to one and team meetings in the Brighton and Newhaven area. Community groups currently funded in Brighton & Hove area.
• N.B.: You must have the right to live and work in the UK to be considered for this role.

For a full job description and to apply, please go to our website.

Deadline: 9am Thursday 7th July 2022. We encourage applicants to submit applications as soon as possible.

Interviews: Week commencing 11th July 2022.

Only candidates that complete an application form following instructions on our website will be considered.

Additional Support Service Team Leader

Citizens Advice is the largest advice provider in the UK. By joining us you become part of highly respected advice network dedicated to working to improving the lives of people in our community.

Citizens Advice Bracknell & District and Citizens Advice Maidenhead & Windsor have recently merged to become Citizens Advice East Berkshire.

Together, we have a long and successful local history; with over 140 years’ experience between us and provide a service for around 7,000 local residents and resolve over 35,000 issues every year.

Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Additional Support Service Manager, to start as soon as possible.

We are looking to recruit someone who has previously worked to at least Advice Session Supervisor or equivalent with Citizens Advice to lead a team of staff and volunteers in providing a high-quality advice and information service across East Berkshire, from our two main offices, various outreach locations, and through telephone and digital access channels.

You will support the Advice Services Manager, aiding the provision of service delivery related objectives and outcomes from the organisation’s Business Plan; supporting staff and volunteers by undertaking one-to one’s, training, and development; and ensuring our services are managed, monitored, evaluated, and developed effectively and efficiently.

You must have a minimum of two years’ experience as an Advice Session Supervisor and have demonstrable experience in the provision of staff and volunteer support, development, and motivation.

The postholder will work closely with professional and voluntary sector partners, as well as a committed and experienced team. You will be confident in working with stakeholders at all levels and have the ability to grow and develop great partnerships while acting as an ambassador for Citizens Advice East Berkshire.

The projects and services you will oversee are mainly focussed on supporting the more vulnerable of our clients, some experiencing severe physical and mental illness, and you will therefore require a good understanding of how to balance the complex needs of the client with the provision of service and supporting the staff and volunteer teams. Ideally you will have knowledge of the health & welfare systems.

You must be eligible to work in the UK and a DBS check is required for this role.

This role is a permanent contract.

Applications will be reviewed as they are received and recruitment closed upon hiring a suitable candidate, so we’d love to hear from you as soon as possible!

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking for an experienced debt adviser to provide casework services to clients from our three main offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist debt advice service. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 18th July 2022

Interviews: Wednesday 20th July 2022

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Job share will be considered

Location: Hove Town hall, Tisbury Road, Hove

Job outline:

The project will focus on providing advice and support to vulnerable clients who are low income/financially excluded/in fuel debt, taking a holistic approach in exploring energy, debt and benefits issues.

The postholder will provide one-to-one energy advice as well as consumer advice to groups in line with our funders requirements. They will be on the front line of the city’s response to fuel poverty, and will need to deliver services in accordance with funder requirements, maintain our high quality of advice and make sure clients get the best advice and outcomes available.

The ideal candidate will be a trained/experienced benefits and money adviser and/or have experience of the advice sector, proven through recent employment in an advice delivery role, and have  a broad and creative attitude to client work.

Please see the job pack on our website for more details of what the role requires and the person specification.

We’re here to give advice to everyone, and understand that diversity in  our workforce is the best way of understanding the varying needs of the  city around us, so we welcome applications from all communities. We ask  that all applicants complete an anonymous online survey to help us  understand if we’re succeeding in our aims, and appreciate you taking the  time to complete this.  Appointment to this role will be subject to successful references and a  basic DBS check. 

For more details about this worthwhile and rewarding opportunity and how to apply, please click on the apply button.

Application deadline: Monday 25th July 9am

Expected interview date: Friday 29th July

We are looking for a Procurement Office to promote the procurement strategy, policy, and function across Battersea to ensure efficient procurement practices in contract management, tendering and spend management. To explore opportunities to aggregate purchasing power and reduce risk, working with key stakeholders across the organization to ensure effective processes are in place and are followed, and to ensure Battersea get value for money. To support the Contract & Procurement Manager.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Finance Team

Battersea’s Finance and Corporate Services Department incorporates a range of functions that support the rest of the organisation. From IT helpdesk and systems support to financial accounting, legacy administration, procurement and facilities management, these teams work strategically and collaboratively to ensure that Battersea can be here for every dog and cat.

Legacies

The Legacy department is responsible for c£23million of income per annum and engages actively with potential donors as well as the estates of people who have remembered Battersea in their will. They work proactively with the Legacy marketing team and other departments to ensure that future income pipelines are maximized and represent Battersea to audiences likely to be receptive to making a gift in death.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the Coronavirus restrictions, our animal-facing staff continued to work on site and our office based staff worked from home. We are currently operating a hybrid working model with our office-based staff splitting their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: 17th July 2022
Interview date(s): 20 & 21st July 2022

For full details, please download our recruitment pack. To apply, click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

​As a charitable registered provider of short-term social housing operating in Southend-on-Sea, we believe everyone should have a home of their own.

We currently manage 226 bed spaces in our emergency and short-term accommodation, employ over 90 full and part-time staff, and are supported by a number of volunteers.

​Everyone working for HARP plays an important part in helping a person off the streets and back on their feet.

The Housing Income Officer is a member of a team of four, which includes the Housing Income Controller and two Housing Income Assistants. The post holder will be based at HARP’s Head Office in Central Southend.

To be considered for this role you will need to have: 

• Experience of working in an accounting or Housing Income environment
• Practical experience of computerised accounting systems including transaction processing, journals and main ledger reconciliations 
• Highly numerate and have good financial awareness with the ability to keep accurate records and extract/interpret data and write reports
• Time management and good organisational skills to work unsupervised and to strict deadlines

For full details, please download the job description on our website.

​If you would like to discuss this opportunity, the everyday tasks or any other aspects of the role please contact HARP asking for Cliff Hollanders.

​HARP will provide you with excellent support and training to carry out your role effectively, to develop your career and contribution to our clients and of course, the opportunity to work with dedicated colleagues that strive to transform lives.

Our starting benefits package includes 25 days annual leave plus Bank Holidays, a contributory pension scheme through The People’s Pension.  HARP will make a contribution to the pension and you will also be required to make a contribution. Employees are also included in HARP’s Death In Service Scheme

​Closing Date: Thursday 14 July 2022 (Midday)
Short listing Day: Thursday 14 July 2022 (PM)
Interview Day: Monday 18 July 2022

Please note all shortlisted candidates will be require to complete an Excel test as part of the interview process.

​Please quote Ref HIO2​

Charity No: 1098126              

Registered Provider of Social Housing no.4742

HARP is an Equal Opportunities Employer

We are looking for a talented and enthusiastic solicitor apprentice to join our team based in Bethnal Green. Candidates would need to have completed their LLB law degree and be available to commence their solicitor apprenticeship course in September 2022.

You can find out more information on solicitor apprenticeships as a route to qualifying as a solicitor at the SRA website.

“Aspiring solicitors can qualify through the solicitor apprenticeship. This provides an alternative to the traditional qualification route through university and may suit candidates who want to ‘earn as they learn’. As an apprentice, your training and assessments are paid for through the apprenticeship levy fund.

Solicitor apprentices must pass the SQE assessment to qualify as a solicitor. The apprenticeship includes SQE training, as well as the assessments, and typically takes …30 months for those with LLB law degrees. At the end, providing apprentices pass the assessment and meet our character and suitability requirements, they can qualify as a solicitor.”

Please see the job description and person specification attached, and complete the application questions with these specifications in mind. 

Salary: London Living Wage (plus 5% contribution to Pension Scheme)

Closing date: 5pm Monday 18th July 2022

We recognise the positive value of diversity, promote equality and challenge discrimination. We welcome and encourage job applications from people of all backgrounds. We are happy to consider flexible working arrangements for this role.

Do you want to be able to feel proud of who you work for? 98% of our team said they feel just that, come and join us!

You may want to work with others to help people create a better future for themselves, if so, we have the opportunity for a position of Support Worker within the Floating Support Team that could be just what you’re looking for. We work with people who are at risk of homelessness by providing individual advice and support in their own accommodation for periods of up to six months. Our aim is to meet their support needs and help the individual overcome challenges which could result in homelessness. The position delivers this support across the district of Boston, creating unique bonds with not only the clients, but other professionals and agencies. If you’ve got some similar experience then that’s great but if not then we’ll give you all the skills, knowledge and qualifications you need.

We are looking for people who can bring some of these skills and attribute to the team;

• Caring and compassionate
• Want to help others achieve their potential
• Want to be part of a fast-paced team
• Flexible to work within timescales
• Adaptable to change
• Some basic IT skills

In exchange we’ll offer you a rich and varied work life where no two days are the same and you can have a genuine positive impact on someone’s life.

We work in an environment that will stretch you both personally and professionally, all you need to do is bring your natural ability to get on with people, we’ll provide you with the support and space needed to develop in ways you never realised you could.

Our work pattern is Monday-Friday (9am – 5pm), although on some occasions service users may have needs that fall outside of the 9-5 schedule. This means that if you give us what we need in terms of reliability and commitment, we can often offer you a working pattern that is flexible to meet the client’s needs, and gives you the flexibility to meet the needs that the rest of your life gives you.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Paid Mileage, Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Business Support Assistant (Part Time)

Location: Birmingham/ Hybrid

Salary: £17,795 - £22,006 pa pro-rata

The role:

Your place of work will be your home address and you will be requested to attend venues for meetings and work-related training as the DofE may reasonably from time to time decide.

We are looking for a Business Support Assistant to help with the smooth running of the DofE’s operations in Central England, by providing a high level of administrative and customer support to all our stakeholders.

You will be the first point of contact for general enquiries by telephone and email and will be expected to provide advice and support on all aspects of the DofE.You will provide dedicated administrative support in terms of our licensing processes, debt management and co-ordinating travel arrangements.

You will also support with a variety of administrative tasks including helping with presentations and supporting the rest of the Business Support team, as well as the wider Central England team, where required.

What we are looking for: 

Are you?

A dynamic and proactive team player.

A trustworthy and hardworking individual who operates with integrity and creates an inclusive working environment.

A motivated and personable individual experienced in providing a good customer service experience to internal and external stakeholders.

An experienced administrator used to following processes with a high degree of accuracy.

A positive and solutions focussed individual who learns from experience and that of others.

We offer excellent staff benefits including a generous pension contribution, flexible working and an employee assistance programme.

If you think you have the desired skills and experience, then please do apply online. As part of the application process, we would like you to complete a statement of suitability and answer competency-based questions relevant to the role to help us assess your application.

We offer excellent staff benefits including a competitive salary, generous pension contribution, flexible working, volunteering days, Healthcare cash plan and an employee assistance programme. 

This is a part time position covering 21 hours per week. 

Successful applicants will be required to undergo a basic criminal record check (e.g. DBS/PVG or similar).

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us by email.

Closing Date:  Tuesday 19th July at midnight

Interviews: First Interviews: Friday 22nd July(held virtually)

Second interviews:  Thursday 28th July (held virtually)

About DofE

Since its launch in 1956, the DofE has empowered millions of young people to become the very best they can be. It was established by HRH The Duke of Edinburgh, our Patron, and is still guided by the same set of principles he laid down.

The flexibility and adaptability of DofE have allowed the DofE to spread around the world. We operate through a social franchise model in the UK, licensing and supporting a wide range of organisations to deliver DofE programmes to hundreds of thousands of young people every year.

Despite the disruption caused by the COVID-19 outbreak our ambition to grow the number of young people who can access a DofE programme remains unchanged and we continue to engage new partners and develop innovative ways of working with businesses, the voluntary sector, and policymakers across the UK to ensure that any young person who wants to do their DofE can do so.

Diversity, equality & inclusion

The DofE is committed to creating a diverse and inclusive staff team and we are proud to be an equal opportunity employer.

We recruit, develop, promote and value people without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. In order to meet the changing needs and aspirations of the most diverse generation of young adults ever, our staff need a range of perspectives, skills, and lived experience.

While we welcome applications from people of all backgrounds to join our passionate and friendly team, at present people of colour, disabled people, and people under 25 are not as well represented as we would like. As such we particularly encourage applicants from these backgrounds.

The Income Officer will play a key part in the Business's (non -rent) income processing activity. The role will undertake the credit control function, as well as assist in the preparation of the monthly management accounts reconciliations, and will Interact with a wide range of stakeholders to deliver excellent customer service.

Client Details

The client is a large housing association, which has been based in London for over 50 years and is currently experiencing growth.

Description

The duties of the Senior Income Officer will include:

• Ensure the timely and accurate processing of all periodic and adhoc invoices for contracts, re-billing other activities undertaken by the business, on the invoicing system (CSB) per the required timescales
• Effectively perform credit control duties including email, telephone and letter chases and arrange and attend external liaison meetings as required
• Arrange and lead on regular internal debt review meetings with Heads of Operations and Managers
• Liaise with the Banking team to ensure the correct allocation of payments
• Provide regular debt analysis,for Senior Management
• Manage the Income, Banking and Re-billing mailboxes
• Support the production of accurate monthly management accounts and performance reports
• Calculate and post the monthly income accruals journal
• Analyse variances and explore potential problems and agree action plans with the Finance Income Manager
• Ensure income analysis is completed in order to monitor all income is raised correctly each month

Profile

The Senior Income Office will:

• At least two years experience in an accounts receivable role
• Excellent time management skills,
• Experience of balance sheet reconciliations
• Excellent attention to detail
• Ability to cope under pressure

Job Offer

• £33,000 - £35,000
• Benefits package
• Great team
• Opportunity to work in a leading housing association
• Permanent position