As a Deputy Manager/Deputy Care Home Manager with Leonard Cheshire you will support the Manager in the day to day operation of the service. This includes deputising in their absence and responsibility for the direct supervision and line-management of staff. You will be accountable for monitoring, maintaining and providing the highest standards of clinical/personal support and service delivery, while promoting independence and choice of our residents.
You will:
- Have a level of professional development and registration (may include level 5 leadership in health & social care qualification).
- Have experience of providing direct personal and social care.
- Be experienced in managing a team of support staff.
- Have experience of working with customers who have physical and/or learning disabilities.
- Be able to work flexibly in accordance with rostered hours.
Please see the Job Description for further details.
In return we offer a great range of employee schemes and benefits, including generous annual leave, discounts for high street retailers, contributory pension scheme and so much more!
Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.
A satisfactory disclosure check (PVG membership in Scotland) is required for this post.
Shortlisting for this role will take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.
We are Leonard Cheshire - supporting individuals to live, learn and work as independently as they choose, whatever their ability. Led by people... Read more
The client requests no contact from agencies or media sales.
Job title: Shop Manager
Salary: £18,833.65 per annum plus excellent benefits
Location: Taunton
Job type: Permanent
Hours per week: 35 hours
Closing date:17 August 2020
Interview date: 02 September 2020
Please be aware this position will include working 35 hours per week (5 days) on a rota basis to include weekends.
We are seeking an innovative Shop Manager who is looking to make their mark in a high profile store in Taunton.
Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.
Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of managers ensure customers are met with great customer service. We are helping the environment whilst improving the lives of cats, one t-shirt at a time.
As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.
Our successful candidate will be highly self-motivated, positive and resilient and with previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and have good knowledge of the issues relating to recruiting and retaining volunteers. Experience of working to targets and KPIs within a retail environment is essential.
To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.
For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached
Choose a career with us and you'll be helping us to achieve our vision of a world where every cat is treated with kindness and an understan... Read more
The client requests no contact from agencies or media sales.
Response Organisation is the largest mental health charity in Oxfordshire and we are expanding into Aylesbury!
Deputy Manager - £25,957 - £28,841 per annum
- 25 days holiday + bank hols
- Free parking on site
- Employee Assistance Programme
- Social Events throughout the year
- Discounted shopping
- Cycle to Work Scheme
- Subsidised Gym Membership
- Training and Development
- Auto Enrolment Pension Scheme
- £500 Refer a Friend Bonus Scheme
Do you have the desire to help change lives and an interest in mental health?
Response provides a range of support to people that experience severe and enduring mental health needs, and we are looking for a brand-new team to work within our new 24/7 supported home in Aylesbury that is due to open in September 2020. We are now looking to recruit a full team who can assist with the day-to-day recovery of the residents and encourage them to live independently – to start in position mid-August. We are seeking to employ a Deputy Manager.
Our main priority for these roles is to find people that can live our values every day. Experience within a care or mental health setting is desirable, qualifications are advantageous, however, we have a Learning & Development team who are happy to support you and your personal development and work to progress your career with us!
Above all, we are looking for people that share our values below and want to make a real difference to people’s lives:
Caring – Our residents are the heart and soul of all that we do, we provide person-centred care that enables residents to live a life worth living. We believe that differences should be celebrated, and each resident’s uniqueness enhances not only our community, but also the support we provide.
Safe – Honest and open relationships help to make all of our residents feel safe, and we provide a safe place for recovery for as long as a resident may require.
Creative – Continuous learning from one another is key. When working with a resident at their own pace there is/ are many ways to get creative with how they are supported.
Aspirational – Recovery is focused on what a resident can do, not what they can’t.
The duties within any role vary from day to day. Our residents are individuals and they all deserve to be treated as such. Some of the core duties within the house will include: assisting and supporting with the daily management of the house; complete regular staff supervisions and ensure the staff team attend regular training to help progress their continuous professional development and careers; provide support and advice to the staff team in line with organisational policies and procedures, rota management, leading by example, support, encourage and prompt residents with their medication; and ensure that house rules are kept and adhered to as well as providing a safe and respectful environment. You will be required to work 37 hours per week across equally distributed shifts that will include weekends and sleep-ins. Salaries vary depending on the role and experience, the starting salary is £25,000, please contact us for further information
If this Deputy Manager sounds like the role for you then please click ‘Apply’ today! We’d love to hear from you!
We have an exciting opportunity for a Deputy Manager to join us at The Passage House Assessment Centre based in London. You will join us on a full time, fixed term contract until March 2021, working 35 hours per week excluding breaks. In return, you will receive a competitive salary of £34,871 per annum (NJC Scale range 28-30) including LW + pensions and other benefits.
The Passage House Assessment Centre aims to provide the highest quality support to men and women who find themselves sleeping rough in Westminster by providing a safe and welcoming place to stay for up to 28 days whilst planning their resettlement. Passage House focuses on a rapid assessment process which is supportive and assertive.
We aim to develop therapeutic relationships with residents so they can be fully involved in tailoring their resettlement plans and be better equipped and more able to overcome negative cycles of behaviour and experiences within the context of 28 day model. Passage House continues to develop effective engagement by using psychologically informed ways of working with residents as the project embarks on a new and innovative way to supportively move individuals off the street.
About the role:
As our Deputy Manager you will be responsible for the smooth running of the service and the overall management of the staff and volunteer team at Passage House and deputise for the manager in their absence.
Key responsibilities of our Deputy Manager will include:
- Provide effective project management at Passage House ensuring that all aspects of the service operate within a psychologically informed way of working
- Work with the Manager, to provide motivating and encouraging staff and volunteer management
- Responsible for the direct line management of the Coordination team, Activities and Follow up Worker, Engagement Workers and Administration and Advice Worker
- Work closely with the coordination team to ensure appropriate needs led assessments are maintained
- Working with the Manager, embed staff support structures including opportunities for case reviews, case management, facilitated discussions and reflective practice
- Develop and support therapeutic ways of working where appropriate
- Work with the Prevention and Accommodation Manager and Project Manager to provide information and data for internal and external project reports
- Assist in the development of effective policies, procedures and systems at Passage House Assessment Centre
- Assist in overseeing effective health and safety, maintenance and building developments
- Assist in managing robust and accountable finance systems to ensure the financial viability of the project
- Deal with emergency situations taking action in the event of a fire or other incidents and being responsible for calling emergency services in an appropriate manner
- Keep appropriate records of all work and activities within the project in accordance with procedures
- Treat residents and their concerns with dignity and respect ensuring you remain calm and objective when dealing with difficult or problematic situations
- Take part in the out of hours on call system on a rota with other Passage managers
Our ideal Deputy Manager will have the following skills, experience, and knowledge:
Experience
- Significant experience of delivering support services to socially excluded clients in a residential or similar setting
- Working within a team and achieving strong and effective relationships with others in order to achieve organisational aims and objectives
- Case management and ensuring suitable psychologically informed interventions are in place to ensure client’s needs are identified and met
- Joint working especially in relation to case conferences and a multi -agency approach to supporting vulnerable clients
- Building and developing effective relationships with a vulnerable, disadvantaged or excluded client group
Knowledge
- Homelessness, understanding of the varied needs of homeless people and those at acute risk of homelessness
- Health and Safety, and the implications of this in the working environment
- Requirements of Supporting People and psychologically informed ways of working within a residential setting
- Range of approaches and methods appropriate for working with a difficult to engage or chaotic client group and a willingness to ‘think outside the box’ in order to support clients to meet their needs and aspirations
- Working with people from different cultural backgrounds
- Safeguarding procedures
Closing date: 24th August 2020, 10am
Interview date: 10th September 2020
If you would like to join us in the role of Deputy Manager, please click ‘apply’ now – we would love to hear from you!
Deputy Manager
Salary: £13.61 per hour (£25,604.04 per annum)
Hours: 37.5 hours
Job Type: Permanent
Service: Learning Disabilities
Location: Hillingdon
Application Deadline: 01 September 2020
This is an exciting opportunity for multiple candidates to join Certitude as Deputy Managers as we continue to grow as a social care provider in London.
Benefits
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan and cycle to work scheme
About the role
The role of a Deputy Manager is to provide leadership, development and direction across the service, ensuring that the team provides the people we support with the service they need to lead a good life and achieve the things that are important to them and their families.
Duties:
- Build great relationships with the people we support and the people important in their lives (families, other staff, and external professionals). Know their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths and helps them tackle their challenges and achieve their goals.
- Ensure all the plans and records relating to people are accurate and up to date, using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
- Develop and implement individual Quality of Life plans that focus on individuals’ preferences and needs and maximise and maintain their personal independence all while promoting rights, autonomy and choices.
- Work in a consistent and positive way with local managers and other team members to ensure people get a great service from the whole team at any time. Ensure all organisation policies and specific agreed ways of working in the service are followed e.g. that specific support plans are being followed up, that medication processes are being adhered to, that money is managed effectively and that health and safety practices are carried out.
- Supervise, coach and train colleagues in person-centred support practices, giving and acting on received feedback on what is going well and what is not going well.
- Use information technology (including a computer) to undertake a range of administrative tasks and to follow procedural guidelines and complete appropriate documentation in required formats.
About you
To be a Deputy Manager at Certitude, the following is essential:
- Experience of supporting people who have mental health needs or learning disabilities to become more active in their community
- Experience of mentoring/supervising/coaching others
- Person-centred working and developing person-centred support plans with individuals
- Knowledge of safeguarding
- A good communicator (written and verbal) and listener, with the ability to communicate well with different people and clearly get your ideas across
- Able to organise yourself and others to get things done with a high level of attention to detail
About the organisation
At Certitude, we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.
As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.
We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than 1,000 staff and volunteers with a turnover of £34m.
Our values
- Working Together
- Continuously Improving
- Inspired by People
- Dependable
Do you want to be a Deputy Manager at Certitude? Select the button shown to complete an application form and someone from the Recruitment Team will be in touch!
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.
Keywords: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Location: Wandsworth
Application Deadline: 10 August 2020
Salary: £25,604.04
Are you interested in a career that will truly make a difference to a young man’s life?
At Certitude, we are rated as outstanding by CQC for our domiciliary care and are proud of our history of supporting people with complex mental health needs and learning disabilities, supporting more than 1,500 people in a diverse range of services. This includes supporting people as part of the Transforming Care programme. Transforming Care is all about supporting people with learning disabilities and/or autism to live in their own homes, in the community, and most importantly, close to their family and friends.
We are recruiting a Deputy Manager to work with a team supporting a young man in Wandsworth.
The Deputy Manager will work with the Manager to provide leadership across the team. You will have the right skills, values and resilience to ensure that the team works together to provide excellent support to this young man. Working closely and meaningfully with his family is an integral part of this and we are looking for someone who can build and maintain a trusted and reliable relationship with both this young man and his family.
Who will you be supporting?
A very friendly and kind young man who has autism and who wants to make the most of opportunities, activities and skills presented to him to become as independent as possible. He is currently learning catering skills and enjoys cooking healthy meals.
People who have worked alongside him over the years have consistently reported how rewarding they have found being in his life – and this is a really exciting time to join him in shaping a positive and fulfilling future.
Here’s what he says is important for you to know about him:
My name is B and I like to keep fit. I love football, especially my team. I enjoy gardening. I like going for long, brisk walks. I like travelling to places on public transport. I like board games and playing table tennis. I live near my family and love spending time with them.
My autism is very rare and I’m very bright. People say it’s rare because I worry about what other people think and this can be unusual in autistic people. People also say that I’m kind and thoughtful.
I want my companions to:
- Be good listeners because I need to talk about things that are worrying me
- Enjoy walking with me
- Be positive, fun and enjoy spending time with me
What will the role involve?
You will be supporting him in all aspects of his life. This will be the first time he is living in his own home as a tenant and so your role will be key in enabling him to develop independent living skills. While he will be your priority, you will also be willing to work in partnership with his family and other professionals as part of a network of support to meet his complex needs.
What qualities will you need?
You will need to be enthusiastic, proactive, highly reliable, dependable, patient, sensitive and compassionate.
Ideally, you’ll have experience in working with adults with autistic spectrum disorders but we will support you to gain the skills to provide excellent support; what is essential is that you are keen to make an important impact on the life of this young man. To him, the right people can and will make all the difference to his life, and therefore his family's, too.
You will be supported to have the right skills and knowledge through:
- Specialist training including positive behaviour support, person-centred active support, autism training, and communication training
- Support and training in sensory integration difficulties and complex communication needs
- Support and training from the Family Support Team
If you are interested in enriching the life of this young man, please take a look at the job description and person specification for further information and apply now!
What’s in it for you?
- A competitive salary
- Pension salary sacrifice scheme
- A stimulating work environment full of opportunities to learn and develop
- An attractive package of 25 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling support
- We will pay for your Enhanced DBS
- Eye care vouchers
- Travel season ticket loan
- Cycle to work scheme
- Perkbox – access to discounts, medical appointments and a recognition platform
Our Values:
- Working Together
- Continuously Improving
- Inspired by People
- Dependable
All our posts are subject to an Enhanced DBS disclosure as well as a need for full employment history from time of leaving compulsory education and up to date employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community. We guarantee to interview all applicants with a disability who meet the minimum criteria for the job vacancy and to consider them on their abilities.
You may have experience of the following: Support Worker, Deputy Manager, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Autism, Transforming Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP etc.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Deputy Shop Manager
They require an enthusiastic Deputy Manager to assist the Manager in the day to day running of their shop. Duties include overseeing the running of a busy retail outlet ensuring that stock is sorted, processed and merchandised throughout the week in a timely manner. Recruiting and maintaining a large Team of Volunteers and assuming full management responsibilities in the absence of the Shop Manager.
Deputy Shop Manager Requirements:
The successful candidate will have good communication skills and the ability to work flexibly. The position offered is for 21 hours per week to include Saturdays. Retail Supervisory experience is preferred together with basic IT skills however full training will be given to the right candidate.
Our client is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
This post is subject to a Disclosure and Barring Service check.
About their organisation:
Every day, 12 children and young people in the UK hear the shocking news they have cancer. Our client is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.
Location: Bridgwater - Shop
Job type: Part Time, Permanent, 21 hours per week
Salary: £9,828 (FTE)
Benefits: In return for your commitment, they offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.
Closing Date: 10 August 2020
Interview Date: 18 August 2020
You may have experience of the following: Deputy Shop Manager, Assistant Store Manager, Charity, Retail, Assistant Manager, Store Management, Third Sector, Business Development, Charities, Volunteer, Voluntary Sector, NFP, Not For Profit, etc.
Ref: 93706
Recruiter: Age UK Thanet
Location: Thanet Area
Sector: Health and Social Care
Working hours: 35 hours per week over 7 days (with on call rota)
Salary: £23,500
Closing Date: 1st September 2020
Age UK Thanet Ltd is an independent charity dedicated to improving later life for people in our local community. We are looking for a self-motivated, committed and professional individual to undertake the role of Services Manager.
If you’re keen to work with a dynamic team on a pioneering holistic service called ‘ask CAL’ (Colourful Amazing Lives), then we’d love to hear from you. At present, ask CAL’s wheel of services includes activities and companionship in the home, hot meal delivery, help with household tasks, shopping, welfare checks, telephone befriending, information and advice, exercises in the garden or home, and art packs for well-being.
We’ll be piloting this and another new service shortly in partnership with local organisations impacted by Covid-19, in the hope that we can contribute towards finding a new way forward in the current climate. Our aim is to offer greater choice, value for money, flexibility and customisation to reduce loneliness and isolation in our local community no matter the environmental challenge.
The Services Manager will be responsible for managing the operation of the ask CAL services in the first instance and will help to develop new opportunities by identifying gaps in the sector. If you’re innovative and unafraid to seek out collaborative opportunities for the benefit of our local elderly, us and the Age UK network then this role is for you.
Together with the CEO and Strategy Manager, the postholder will also be overseeing the management of staff, volunteers, the Co-ordinators of services and all administration. The ideal candidate will have experience of management in a health and social care setting and strong working knowledge of best practice in the care and safeguarding of older people. Having marketing and social media skills to raise awareness of our work would also be desirable.
Age UK Thanet Ltd is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to the receipt of a satisfactory enhanced DBS disclosure and references. We are an equal opportunities employer.
The client requests no contact from agencies or media sales.
Key responsibilities
* Oversees the effective delivery of all services within the charity.
* To provide strong, clear, motivational, and visible leadership across all the services.
* To ensure these services are delivered as efficiently and effectively as possible
* To support and manage the staff and to ensure effective operational leadership and management of resources including budgetary responsibilities including recruitment, appraisals and the review and implementation of Human Resource policies, procedures, and training.
* To lead on the implementation of new ways of working and cultural change where necessary for delivery of the service to adults with learning disabilities.
* To ensure that services continually review and improves the quality, effectiveness, and safety of care, actively seeking out and learning the lessons from complaints, compliments, investigations, reviews, reports and other information and intelligence.
* To regularly review the workforce to ensure services are appropriately staffed with staff who have the right level of knowledge, skill, and expertise to deliver services in the most effective and efficient way.
* To ensure that the Charity has appropriate resources and income to deliver the required services
* To ensure services are fully compliant with all relevant policies, standards and procedures.
* To represent the Trustees in dealings with local authorities, parents, carers and regional and national partners, services and agencies.
Person specification
* Must have substantial management experience within a social care setting (preferably working with adults with learning disabilities)
* Proven track record of achieving objectives
* Experience of leading programmes of change
* Experience of budgetary management
* Experience of managing people
If you'd like to find out more or to apply, please contact Shweta Prabhakar [email protected]
If you have the stated requirements, then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.
Closing date: ASAP
Response Organisation is the largest mental health charity in Oxfordshire and we are expanding into Aylesbury!
Patch Area Manager - £30,568 - £33,965 per annum
- 25 days holiday + bank hols
- Free parking on site
- Employee Assistance Programme
- Social Events throughout the year
- Discounted shopping
- Cycle to Work Scheme
- Subsidised Gym Membership
- Training and Development
- Auto Enrolment Pension Scheme
- £500 Refer a Friend Bonus Scheme
Do you have the desire to help change lives and an interest in mental health?
Response provides a range of support to people that experience severe and enduring mental health needs, and we are looking for a brand-new team to work within our new 24/7 supported home in Aylesbury that is due to open in September 2020. We are now looking to recruit a full team who can assist with the day-to-day recovery of the residents and encourage them to live independently – to start in position mid August. We are currently seeking to employ a Patch Area Manager that can successfully lead and manage both the team and residents.
Our main priority for these roles is to find people that can live our values every day. Experience within a care or mental health setting is desirable, qualifications are advantageous, however, we have a Learning & Development team who are happy to support you and your personal development and work to progress your career with us!
Above all, we are looking for people that share our values below and want to make a real difference to people’s lives:
Caring – Our residents are the heart and soul of all that we do, we provide person-centred care that enables residents to live a life worth living. We believe that differences should be celebrated, and each resident’s uniqueness enhances not only our community, but also the support we provide.
Safe – Honest and open relationships help to make all of our residents feel safe, and we provide a safe place for recovery for as long as a resident may require.
Creative – Continuous learning from one another is key. When working with a resident at their own pace there is/ are many ways to get creative with how they are supported.
Aspirational – Recovery is focused on what a resident can do, not what they can’t.
The duties within any role vary from day to day. Our residents are individuals and they all deserve to be treated as such. Some of the core duties within the house will include: driving the standards of the Patch Area, ensuring KPI’s are met; supporting, encouraging and prompting residents; providing advice and guidance to staff with their duties, career aspirations and learning; creating and managing rotas and annual leave; managing and leading the full referral process for the Patch Area; manage and allocate team duties ensuring residents receive support specific to them; house rules are kept and adhered to as well as providing a safe and respectful environment. You will be required to work 37 hours per week. If this Patch Area Manager sounds like the role for you then please click ‘Apply’ today! We’d love to hear from you!
We are looking for a passionate, creative, innovative, adaptable, motivated and committed Service Manager to lead our exciting brand new Support After Suicide service that operates within 5 London Boroughs in North Central London. Your role will be a permanent position working full time, 35 hours per week.
What the new service will provide
Our Support After Suicide Service, aims to support those bereaved by suicide to face the immediate, acute, disorientating and painful experience of the first weeks and months after a suicide. The service aims to support those immediately affected by suicide e.g. families and friends but also to those who have been exposed to suicide e.g. neighbours, schools, colleges, social groups and healthcare professionals.
We provide support to people bereaved by suicide who live, work or study in the London Boroughs of Camden, Barnet, Haringey, Islington and Enfield. However we also provide support to people who live outside of the Boroughs but are affected by a suicide that occurred within the Boroughs.The service will co-locate with our Camden Advocacy Service based in Camden with Suicide Bereavement Workers being mobile workforce based at home and delivering support in the community. The service operates on weekdays, delivering flexibly up to 8pm meeting needs of those in work/education.
The service provides the following types of support
- 121 psycho-social support via face to face, telephone, email or text support
- Practical support, including support to dealing with the police, funeral arrangements or visiting the place of death as well as accessing legal advice or financial support , Advocacy and liaison support, such as offering to accompany clients at inquests, dealing with the media, advocating for clients by speaking to professionals or statutory agencies on their behalf
- Provides verbal and written information
- Proactive signposting and onwards referral
- Follow ups at anniversary dates
- Bereavement peer support groups
- Remembrance and memorial events
- Awareness raising and presentation sessions around the impact of suicide, support after a suicide and suicide prevention
- Providing group support sessions after a suicide e.g. to school based staff
What we are looking for in a Service Manager?
Essential Skills and Knowledge
- Experience of managing a service which has delivered support to at least one of the following groups – Support for those affected by suicide, Support for Carers or Support for people affected by bereavement and loss
- Experience of managing a service in a health or social care setting, including managing & supporting a staff team and volunteers
- Demonstrating leadership embed a culture in services that reflects Rethink Mental Illness’ values of Understanding, Expertise, Commitment, Hope, Passion and Openness
- The ability to work proactively and collaboratively with others and bring a positive enthusiasm to my work
- Experience of dealing with and reporting Incidents/Accidents/Near Misses and safeguarding reporting
- The ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
- Experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance
- Excellent time management skills with ability to plan and prioritise a complex workload
- Significant knowledge and understanding of the needs of people with mental illness and be familiar with best practice developments
- Excellent interpersonal skills and the ability to communicate confidently with colleagues of all levels
- The ability to effectively managing budgets
- The ability to engage with and place people using our services, at the heart of everything we do
- Hold an NVQ 3 / QCF Diploma in Health & Social Care related subject
- Excellent IT skills – proficient in the use of Microsoft Office
Desirable Skills and Knowledge
- Lived experience of bereavement by suicide
- Experience of delivering training and awareness raising sessions
- Experience of working with external academic evaluators to review a service
- Good knowledge of the NCL boroughs
- Direct experience or a qualification in mental health, social work, advocacy, occupational therapy, psychotherapy or counselling
- Completed suicide prevention/bereavement training e.g. ASIST, SafeTalk, PABBS etc
- Knowledge of the theories of grief and have experience of supporting people with loss
Just a couple of final things,
We welcome applications from everyone, applicants with lived experience, LGBTQ+, people with a disability, or who are BAME are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status and therefore we ensure our recruitment process is inclusive and accessible to everyone.
We reserve the right to change the closing date without notice depending on the number of responses received.
No matter how bad things are, we can help people severely affected by mental illness to improve their lives. We’re Rethink M... Read more
The client requests no contact from agencies or media sales.
Watford, Hertfordshire
About Us
New Hope is a charity that exists to support individuals who are homeless or in vulnerable housing. Providing accommodation as well as group and one-to-one support, we seek to transform and rebuild damaged lives. Founded upon Christian values, we support those of any faith. Our accommodation can sleep up to 66 people every night across three buildings and we are fortunate enough to be able to help over 500 people each year.
We are currently looking for a Services Assistant Manager to join our friendly team, working on a part-time basis.
The Benefits
- Salary of £22,156 pro rata (£13,294 per annum)
- 33 days’ holiday pro rata
- Healthcare cash plan
- Discounts on shopping and restaurants
- The chance to help combat homelessness in Watford
- Develop vital skills and valuable experience
This is an amazing opportunity to help prevent homelessness on a local level and provide a fantastic service that is reaching out to some of society’s most vulnerable people.
Although we’re a large, established charity with over 70 members of staff, we still foster a friendly, supportive atmosphere with a family feel. We care about the happiness and wellbeing of our staff and volunteers and do all we can to ensure they feel valued and appreciated.
The Role
As a Services Assistant Manager, you will ensure the successful delivery of SAHA, our supported housing service, which is based in buildings owned by the Salvation Army. This includes the effective running of the New Hope House, The Manse and our follow-on floating support service.
SAHA focuses on residents’ recovery from addiction, as well as improving their mental health, general wellbeing and self-esteem. Our 10-bedroom shared house, New Hope House, provides a high level of support to residents. The Manse is the first of our two move-on properties and offers residents more independence.
Some of your duties will include:
- Line managing a team of Support Workers
- Supporting residents to achieve their goals
- Using resident feedback to shape and develop the service
- Ensuring that any building maintenance needs are reported correctly and monitored
- Deputising for the Service Manager when required
About You
To join us as a Services Assistant Manager, you will need:
- Experience of working with vulnerable adults, particularly people experiencing homelessness, people experiencing mental health challenges or people engaged in substance misuse
- Previous experience of leading and developing a diverse team
- Experience of working in a person-centred approach
- A commitment to our values
- The willingness and ability to work outside of normal working hours on occasion
Other organisations may call this role Assistant Housing Services Manager, Supported Housing Supervisor, Supported Housing Team Leader, Senior Support Worker, or Social Care Team Leader.
This is a part-time role, working 24 hours per week (negotiable). Hours are as follows:
Monday: 9:00 – 13:00
Wednesday: 9:00 – 17:00
Thursday: 14:00 – 17:00
Friday: 9:00 – 17:00
Webrecruit and New Hope are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a rewarding challenge as a Services Assistant Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
JOB TITLE: Service Delivery Manager (Maternity Cover)
TIMEFRAME: 14th Sept 2020 to approx Aug 2021
LOCATION: Smart Works Reading Office (with flexibility of homeworking)
REPORTS TO: Chair of Trustees, Smart Works Reading
HOURS: Part-time, Monday-Friday, 30 hours
SALARY: £16,800 - 18,400 pa depending on experience
BENEFITS: Holiday and pension in line with Smart Works Reading policies
About Us
Smart Works Reading is part of a UK charity that provides styling advice, high quality interview clothing and interview training to women from low income backgrounds seeking employment. We give women the confidence, self-belief and the practical tools they require to succeed at interview and change the direction of their lives.
Smart Works began in London, we now have branches in Edinburgh, Manchester, Reading, Birmingham, Newcastle and Leeds.
At the core of the Smart Works service is a two-hour appointment during which each client receives a complete outfit of high-quality clothes (theirs to keep) and dedicated one to one interview training. This intervention has a significant impact as our clients gain confidence and belief in their ability to succeed.
Our service is delivered by skilled, trained volunteers who commit their time to supporting our clients. Their reward is seeing the impact of unlocking a woman’s confidence and finding out that the woman they assisted has gone on to succeed at interview and moved forward with her life.
Role Purpose
This position plays a key role in a small team and works alongside one other paid member of staff. The main purpose is to efficiently run our client, volunteer and referral partner activities.
The role requires a lot of telephone work, speaking with clients to book their appointments, confirm their covid-19 risk assessment, as well as running the volunteer rota and ensuring we have sufficient volunteers to support our clients. Recruiting and onboarding new volunteers is another critical activity.
The key to helping women back into work revolves around working closely with referral partners, ensuring they are familiar with our work and are referring women. This is harder in the current environment due to the lack of face to face contact but is quite achievable.
Key to the success of this role is effective Volunteer management, building a culture of team support, value and communication.
Key responsibilities
- Volunteers: managing a volunteer team requires ongoing communication but is on the whole, a joyful experience. This role is responsible for everything related to recruiting, training & managing the volunteer team (approx. 70-80 people). Key is to solicit & action feedback & celebrate success
- Clients: helping women back into employment is our core activity and this role is their first and last point of contact. Explaining our service in a calm, friendly and inclusive manner is key. You are the main and key contact for each client, making them feel welcome and safe, whether face to face or virtual. Unfortunately, in the current climate, so is undertaking our covid-19 risk assessment and keeping a detailed log of responses.
- Referral Partners: our referral partner relationships require ongoing commitment and activity to ensure our service is front of mind. Much of this can be achieved remotely but requires constant innovation to keep it fresh.
- Driving & maintaining referral partner relationships
- Referral partner feedback & keeping mannequins fresh
- Organising and running referral partner events
- Recruiting referral partners (& presenting at referral partner events)
- Funding support: Working alongside FDM to provide funding monitoring information from the database as and when needed. Being able to manage and work with FDM to ensure we meet the client targets each funder requests.
- General management activities to ensure the smooth running of our office: ensuring invoices are processed for payment; ordering stationary/materials; managing petty cash; supporting event planning & delivery, covering holiday, communications updates.
Key interfaces
- Development & Fundraising Manager – our other paid member of staff. You will communicate and coordinate on many varied activities, working as a small team but independently managing your own areas of responsibility
- Head of Coaching; Dressing & Stock – to ensure we deliver a seamless, high quality service; to maximize the benefit of the forum & to coordinate volunteer facing activities (such as training)
- Volunteers – to provide support and guidance when required, foster a sense of community and share successes and good news to reiterate to our volunteer team the impact they have. Ensure our service and brand is effectively communicated and carried out by each volunteer
- Chair – to provide support, you will have a weekly meeting to review key actions, targets, achievements, raise concerns and seek help
- SWHQ – to participate in key HQ-led projects affecting our service, learn and share best practice, reach out to HQ and other branches for support and advice
You will have the following key attributes
- Over two years’ experience in an administrative role (voluntary or paid)
- Confident in building relationships and managing people in a calm effective manner
- Strong organisational skills but with a calm and personable manner
- Excellent written and verbal communication, especially on the telephone
- Ability to emphasize & communicate with people from all backgrounds
- Experience of managing people whether formally or informally
- Computer literate and proficient with MS Office - some experience of CRM systems is desirable
- Proactive self-starter, with experience of working in small teams
- Understanding of the third sector and enthusiasm for Smart Works’ ethos of women helping women
- Full driving license and own vehicle
Application Process
- Applications should be submitted in the form of a CV and covering letter.
- Please submit by email to Sarah Burns at Smart Works Reading.
- Closing date for applications is 21st August 2020.
- First interview dates are Wednesday 26th August 2020.
- Second interview date will be on 3rd September 2020
Smart Works is a UK charity that provides high quality interview clothes and interview training to unemployed women in need. Women are referred... Read more
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