Design manager jobs in islington, york

Are you passionate about improving healthcare services and delivering exceptional customer support? Do you thrive in a role where your work directly contributes to better patient outcomes? If so, we have the perfect opportunity for you.

The Royal College of Radiologists (RCR) are seeking a dynamic Provider Engagement Officer to join our Quality Improvement Unit. This team supports imaging services across the UK in achieving the Quality Standard for Imaging (QSI) a benchmark for safe, effective, and patient-centred care. As our Customer Success

Officer this role is your opportunity to make a tangible impact on the quality of imaging services across the UK, while working alongside passionate professionals committed to raising the bar in patient care

What You’ll Do

• Welcome and support providers on their QSI journey via our QSI Hub.
• Deliver engaging webinars and onboarding processes.
• Build strong relationships with imaging services and ensure they have access to the resources they need.
• Develop and use customer engagement metrics to identify opportunities for improvement.
• Promote success stories and the benefits of the QSI scheme through various communication channels.
• Collaborate with internal teams to enhance our CRM system and customer experience.

What you’ll need:

• Experienced in customer-facing roles, ideally in customer success or account management.
• Experience of producing written work of a high standard suitable for dissemination to external audiences, e.g. formal reports.
• Skilled in communication, problem-solving, and CRM systems.
• Passionate about quality improvement and making a difference in healthcare.
• Able to manage multiple priorities and work independently.Strong communication and interpersonal skills.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Role Summary

Job title: Communications Lead
Contract: Full time, permanent position 
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*) 
Salary: £43-£45k p.a. depending on experience
Reporting to: Director of Julie’s Bicycle
Start date:ASAP - depending on candidate’s notice period 
Hours: Working hours are 9.30am - 5.30pm, Monday to Friday
(requests for flexible working hours will be considered, including requests to work 80% FTE) 

Other:

• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees are able to claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

(*) Access to office space in London is always available to staff who can't or don't want to work from home. 

If you would like this application pack in a different format (e.g. large print or audio file), please contact us (information in the link provided).

About Julie’s Bicycle (JB)

JB is a leading non-profit putting climate action at the heart of culture. We believe that creativity is a powerful catalyst for change — and that the arts and cultural sector has a vital role to play in building a just, regenerative future.

For over 15 years, we’ve worked with artists, cultural institutions, funders, and policymakers to mobilise creative climate leadership and action through advocacy, research, policy influence, training, path-finding projects and community building. We champion climate justice, centre equity, and believe that environmental solutions must be driven by cultural shifts as well as systems change. For more information on all our programmes, please visit oue website.

Communications at JB

This is the perfect time to join JB as Communications Lead. By the time this role starts we will be launching a new brand and website; with associated key messages and audience development priorities. All of this is currently in development with our partners at Greenhouse. This role will benefit from all that ground work and lead on all the communications to bring to life our new approach. It’s a moment for the incoming postholder to make a real difference.

The Role

We’re seeking a visionary and collaborative Communications Lead to lead the next phase of our communications strategy. This role is about more than messaging — it’s about shaping a compelling and inspiring public voice for creative climate action.

You will be responsible for our brand, storytelling, content strategy, and creative outputs—ensuring that everything we do reflects our values, amplifies our impact, and deepens our reach across the cultural and climate landscape. You’ll also play a key role in supporting our impact including welcoming new cultural organisations, creative practitioners, environmental partners, and funders into our network.

This is a digital-first communications role, with a strong focus on content development, storytelling, and designing varied communication campaigns. You’ll oversee our editorial voice across blogs, email, social media, and digital content. Alongside our Marketing Lead, you will ensure our insights, tools, and narratives are warm, purpose-focused, clear, accessible, and optimised for reach and engagement. You will be someone who thrives on the combination of ambitious strategic thinking and delivering content and projects on the ground. 

You will collaborate with partner organisations to co-create communications, support joint campaigns, and ensure our voice is visible and aligned in the broader climate and culture movement. And while press/media remains part of the role, your primary focus will be digital content, brand positioning, and reaching new audiences.

You will be part of a small Marketing and Communications team and work closely with the rest of JB’s 22-person, supportive and mission-driven team.

We encourage people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from people of colour and those who self-identify as disabled.

Key Responsibilities

Strategy & Leadership

• Develop and deliver an inclusive, digital-first communications strategy that positions Julie’s Bicycle as a cultural leader in climate action.
• Work with senior leadership to drive communications that support organisational growth, impact and fundraising, helping to expand our network and deepen engagement with the arts and cultural sector and the climate and environmental movement. 
• Embed climate justice and equity throughout our communications, ensuring our language, images, and stories reflect a diverse, accessible, and fair transition.
• Champion our core narrative: putting climate action at the heart of culture.

Brand, Creative & Campaigns

• Lead on brand implementation, ensuring coherence of messaging and tone across all channels and materials. 
• Deliver innovative and values-led communications campaigns in collaboration with partners and internal teams. Lead on key messaging, ensuring we are consistent and confident across all our channels.
• Take a data-led approach to maximise impact of our communications.
• Oversee design and creative production for campaigns, reports and digital content, (working alongside our Marketing Lead and with support from external designers/freelancers). 
• Ensure communications projects are managed on time and on budget.
• Develop and implement communications for newer target audiences in particular leaders and change-makers across the environmental sector.
• Collaborate with our Marketing Lead to co-develop mar/comms strategies for individual programmes and projects.

Content & Digital

• Develop engaging, inclusive content across web, blogs, newsletters and social media.
• Shape and oversee editorial calendars that reflect our programmes, partnerships, research, and events.
• Lead on our content management and storytelling strategy. 
• Ensure all content is optimised for audience growth, accessibility, and search (SEO), working closely with our Marketing Lead who leads on our overall web and SEO strategy.
• Support on the production of public reports and external briefing materials, ensuring appropriate tone and key messages.
• Manage internal and freelance team members producing social media content.

Partnerships & Profile

• Collaborate with cultural, environmental, and funding partners to co-create shared messaging, campaigns, and communications assets.
• Ensure JB’s story, voice, and impact are clearly represented in all collaborations and public-facing materials.
• Support JB’s role in coalitions and networks by developing communications that reflect collective aims and shared values.
• Work with the JB team to create and implement a strategy for public-facing thought leadership.

Media & External Relations

• Maintain relationships with relevant journalists and media outlets, responding to media opportunities that align with our strategy.
• Support the Director and other team members with media briefings and public communications as needed.
• When funded opportunities arise, lead liaison with external PR and media consultants. 

Team & Collaboration

• Support the management of the Marketing and Communications Coordinator.
• Work closely with all internal teams — partnership, consultancy, research, advocacy, programmes — to align messaging and amplify impact.
• Contribute to organisational learning, planning, and shared values.
• Support the implementation and day to day running of JB’s new CRM.
• With the Marketing Lead, strengthen internal editorial and brand sign off processes for all key content.
• Support impact measurement and communication of impact.

Person Specification

Essential

• Substantial experience in a senior communications role, ideally within the cultural, environmental, or non-profit sectors.
• Significant experience in designing and delivering successful communications strategies.
• Exceptional writing, editing, and storytelling skills, with a track record of developing clear, creative, and inclusive content.
• Strong experience in campaign development, brand implementation, visual storytelling, and communications project management.
• Knowledge of content strategy, SEO, and audience engagement across digital platforms.
• Demonstrable ability to embed equity, diversity, and commitment to climate justice into communications practice.
• Collaborative and confident communicator with experience working across teams and with external partners.
• Strategic thinker with a commitment to Julie’s Bicycle’s mission and values.
• Strong design aesthetic and use of design skills (e.g. Adobe Creative Cloud suite and Canva).
• Strong project management skills: the ability to meet deadlines and work flexibly across priorities in a fast-changing environment.
• Attention to detail and excellent proof reading.

Desirable

• Familiarity with climate and/or cultural policy environments.
• Experience working with funders, public bodies, or large-scale cultural partnerships.
• PR and media relations experience and contacts across digital and print channels.
• Design, photography, or multimedia experience (or managing those with those skills).
• Experience contributing to organisational growth and development through communications.

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture — where your voice will shape how the cultural sector responds to one of the greatest challenges of our time. 

How to Apply

If you’d like to apply, please complete the application form and equal opportunities monitoring form on our website and submit these by 11.59pm on Sunday 13th July 2025.

We are committed to being an Equal Opportunities Employer; we welcome applications from all suitably qualified persons regardless of their race, gender, disability, culture, religion/belief, sexual orientation or age.

Please note, this post is open to people who already have the right to live and work in the UK, as Julie’s Bicycle is not currently in a position to sponsor a work visa.

A note on AI

While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work. 

Thank you for your interest in working at Julie’s Bicycle.

Job Title: Individual Giving Officer

Team: Fundraising

Location: Hybrid (split between home-working and London)

*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of the role

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

You will join a small, high-performing team responsible for generating £5 million per year from individual giving, legacies, grants and corporate partners, all to deliver the Ramblers ambition for a future where everyone can enjoy the benefits of walking in nature.

Working closely with the Product & Innovation Manager, you will play a key role in delivering the fundraising strategy, leading on the delivery of our individual giving and legacy marketing campaigns across a range of channels. You will create high-quality, compelling campaign materials and ensure an excellent donor experience.

Key Responsibilities:

Income generation

• Play a key role in the implementation and delivery of the individual giving and legacy marketing strategy
• Support the growth of individual giving income in line with annual targets
• Develop and deliver regular cash and legacy marketing appeals to a high level, including:
  • Developing propositions and cases for support
  • Create compelling direct marketing materials, including writing persuasive copy and developing strong creative content
  • Project management to ensure delivery on schedule and within budget
  • Managing relationships with agencies and suppliers including design and print
• Manage a portfolio of affiliate fundraising campaigns

Donor stewardship

• Ensure the Customer Relationship Management (CRM) system is used effectively to facilitate accurate supporter stewardship and reporting
• Effectively manage communications with supporters, including ensuring that donations are thanked appropriately, managing fundraising inboxes, and responding to queries
• Working with the Production & Innovation Manager, identify a pipeline of potential mid- and high-value donors for stewardship and conversion

Data and reporting

• Produce campaign and programme level reporting and analysis
• Work closely with the data team to ensure selections are accurate, timely and relevant to our various audiences, and use income data to make recommendations for future campaigns
• Maintain accurate, up to date and compliant records of individual giving campaigns and appeals
• Provide regular financial reports and reforecasts to the Product & Innovation Manager and Head of Fundraising

Relationships

• Build strong working relationships with staff within various functions of the Ramblers
• Work with other members of the Fundraising, Communications and Supporter Care teams to ensure that all supporter communications are part of an integrated supporter journey

The Person

Knowledge, Skills and Experience

Essential:

• Experience working within a target-driven fundraising or direct marketing team, ideally within an individual giving context
• Experience of managing fundraising or marketing projects across a range of channels, such as direct mail, social media and email
• Experience of data-driven marketing campaigns, including segmentation and campaign analysis to meet objectives
• Excellent communication skills, with the ability to tailor communications to a wide range of audiences
• Excellent creative skills, including the ability to write compelling, accurate and persuasive copy across a range of channels
• Competent in the use of IT tools including Word, Excel and PowerPoint
• Experience of working with CRM systems

Desirable:

• Experience of working with the Salesforce CRM
• Experience of legacy marketing, or an understanding of charity legacy giving
• Experience of using digital marketing tools including Mailchimp and social media advertising platforms
• Familiarity with relevant legislation and guidance, including UK data protection law and the Code of Fundraising Practice

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships
• A positive and professional attitude
• Excellent attention to detail
• Proactive and self-motivated with the ability to work independently
• Adaptable and flexible in a fast-paced, target-driven environment
• Strong sense of responsibility and accountability
• Committed to the principles of inclusions and enabling everyone to feel welcome in the outdoors

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Contract:9 - 12 month fixed term contract (maternity cover) 

Salary:£57,500 – £71,000 per annum 

Plus £3,954 London Weighting Allowance if based from our London offices. 

Location:Hybrid from our London offices, with occasional travel to Blue Cross sites as required. Remote working will also be considered. 

Closing date:Sunday 13 July 2025   

Interview dates: See below 

We’re recruiting a strategic, innovative, and commercially minded Head of Veterinary Strategy to lead the design and delivery of sustainable veterinary service models. This pivotal maternity cover role will help shape the future of affordable veterinary care at Blue Cross. 

More about the role

You’ll lead transformational projects across the veterinary directorate, collaborating with internal teams and external partners to expand the reach of our services. From scoping emerging technologies and business growth opportunities to developing flexible pricing models and influencing national strategy, you’ll play a critical part in achieving our ambition to be leaders in pragmatic and efficient veterinary services. 

You’ll develop strategic partnerships and oversee the implementation of innovative digital solutions, ensuring our services are future-ready and accessible to more people and pets. As a key member of the Veterinary Leadership team and wider Blue Cross Leadership team, you'll also nurture a healthy, high-performing culture across the organisation. 

This role offers a rare opportunity to contribute to a truly purpose-led organisation, working at the intersection of animal welfare, healthcare, and innovation. 

This is a full-time position, working 35 hours per week, Monday to Friday, on a 9 to 12-month fixed-term contract to cover maternity leave. The role follows a hybrid working pattern, with a minimum of two days per week in the office and the remainder working from home. Some travel to other sites will be required. We are open to considering remote working arrangements. 

About you

You’re a strategic thinker with experience of leading large-scale service development in a veterinary or healthcare setting. You're confident working at pace and with autonomy, turning insight into action and engaging stakeholders at all levels to bring your vision to life. 

You’re commercially astute, data-led and always thinking one step ahead – driven by a passion for improving access to veterinary care and a deep belief in our mission. With proven leadership experience, you know how to build high-performing teams and implement change across complex structures while staying grounded in compassion, courage, and inclusivity – our Blue Cross values. 

Essential Qualifications, Skills, and Experience 

• Extensive leadership experience across diverse, multidisciplinary teams 
• Deep understanding of large-scale service delivery in a veterinary or healthcare setting 
• Experience of successfully designing and delivering strategic plans  
• Experience of leading change initiatives at scale across complex organisational structures or services  
• Experience of providing high level stakeholder management leading to growth through new business development opportunities 
• Experience of working as part of a senior leadership or strategy team 
• Excellent communication and presentation skills with experience at presenting to boards, public and professional audiences  
• Experience of implementing new technologies or digital developments in service delivery settings 
• Experience with financial modelling and pricing strategies 
• The ability to demonstrate, understand and apply our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Qualification in business or strategy management  
• Certified in programme and/or project management methodology (e.g.  MSP, PRINCE2, APMG) 
• Experience in the social sector 

How to apply

Click the apply button below and complete the online application process before the closing date on Sunday 13 July 2025. The interview process will consist of two stages. The first stage will be a competency-based interview held via MS Teams, scheduled between 23 and 25 July 2025. The second stage will take place in person in London on 31 July or 1 August 2025 and will include a presentation task.  

We reserve the right to close this vacancy early should we receive an overwhelming response.

CRM and Customer Data Lead

We’re looking for an enthusiastic and motivated CRM and Customer Data Lead to join the Data Services Team.

This is a home based role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: SIT54 CRM and Customer Data Lead

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £40,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance with where you live)

Hours: 35 hours per week

Contract: This is a fixed-term contract for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 9 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the CRM and Customer Data Lead will ensure that the charity get the most out of the CRM data so that it can deliver insight driven selections and segmentations for the whole organisation, supporting and collaborating with colleagues to reach and engage with customers in a compliant and customer-centred way.

Key responsibilities will include:

• Oversight and continuous improvement of CRM data.
• Selection analysis and visualisations that support product owners to have a deeper understanding of our customers.
• Lead on increasing the utilisation of selection and marketing automation products such as Apteco Faststats and Peoplestage to automate customer journeys.
• Oversight and continuous improvement of Third party and Internal Data imports and exports with a focus on increasing the knowledge and utilisation of the organisations ETL tools such as Blender to provide business continuity and consistent, clean data quality.

About You

You will have a proven record of:

• Managing, developing and using a CRM database to meet organisation needs.
• Change management projects to support an organisation in better use of data and insight.
• Designing, building and implementing customer segmentation and models.
• Customer and product journeys within a marketing automation environment.

This role requires some travel for team away days. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as CRM, CRM and Customer Data, Data, CRM Lead, CRM and Customer Data Lead, Data Lead, CRM Manager, CRM and Customer Data Manager, Data Manager.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are seeking a dynamic and skilled PR & Media Officer to join our team. This role requires a creative thinker with excellent communication skills who can manage media relations and promote our initiatives through various channels.

Responsibilities

Press

• Field enquiries from stakeholders including journalists and police forces
• Write press releases and media statements and share these when appropriate via digital & social
• Support the team with the rewards process and promotion
• Draft assets for press
• Be part of the on-call rota system currently 1 week in 7 (training and support provided)
• Effectively manage Vuelio to manage the daily tagging, produce media reports demonstrating PR coverage for all campaigns in a timely way.

Digital

• Develop and update content for website news pages and social media platforms
• Spot trends and advise the team regarding innovative new ideas for PR & Media to share with the team

PR and Publications

• Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
• Provide communications support for regional managers along with other internal staff and teams in addition to police and business development campaigns
• Manage external freelancers and agencies as needed to agreed deadlines and budgets
• To lead on editing, co-ordinating and organising the editorial, design and production of corporate publications
• Ensure all publications are in line with brand and changing needs of the charity and to be delivered in a timely via post and digitally.

Brand

• Ensure Crimestoppers consistent branding is used along with the style and tone of voice
• Manage on a weekly basis the brand inbox queries
• Extend the network of journalists both regionally and nationally
• Plan/create multi-media communications material

Experience

• Minimum 2 years experience working in media relations and PR or related fields (Essential)
• Client, journalist and/or supplier management (Essential)
• Experience of PR & Communications software (e.g. Vuelio) (Essential)
• Digital & Social Media experience (Essential)
• Excellent written communication skills online and offline (Essential)
• Strong organisational, time management and prioritisation skills (Essential)

If you are a motivated individual looking to make an impact through effective public relations, we encourage you to apply for this exciting opportunity as a PR & Media Officer. For full details, please see our website.

To apply, please submit a CV and covering letter.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

About the role:

At Single Homeless Project (SHP), we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough.

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches.

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us.

About you:

• A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
• Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services. 
• Good understanding of local level health set up/services i.e. homeless health providers and teams. 
• Confidence in working both as part of a team and independently. 
• Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues. 
• Skills and understanding of data collection and producing reports. 
• The ability to advocate for and coordinate access to health care for clients with multiple disadvantage. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Wednesday 9th and Thursday 10th July at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

This role will be responsible for ensuring an effective online presence and supporting wider organisation goals.

The Digital Marketing and Communications Officer reports to and supports the Head of Communications and Marketing in managing the organisation's digital presence, including the website and email marketing. They will also assist in creating targeted communications and collateral to support the fundraising team's efforts and manage essential, basic in-house design needs. 

Please note that due to the high level of interest in this role, you must have hands-on experience of digital platforms and being responsible for the implementation of content, not just the creation of the content or optimising content for SEO purposes. 

Those with basic design skills, experience in the charitable sector and support for fundraising should clearly state this in their covering letter and CV. 

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

We will be holding interviews on the 9th July 2025. Please let us know in your cover letter if you are unavailable on this day as we might be able to offer an alternative. 
 

Westway Trust are seeking experienced and committed Adult Learning Tutors - Digital Skills to join their expanding tutor team. The primary responsibility of the Digital Skills Tutor will be to design and deliver high quality, learner-centred teaching, and learning and assessment experiences to our employed and unemployed adult learners from Entry level to Level 1, while supporting the Adult and Community Learning Manager to achieve the Trust’s strategic objectives.

This is a part-time, term-time only role. Further information on the working hours will be provided at the interview stage.

Westway Trust is a community-guided organisation located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning.

Key responsibilities of the role include but are not limited to:

Teaching

• Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met
• Assess learners’ abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly
• Rigorously monitor and track learners’ progress, providing regular feedback and implementing strategies to address areas of weakness or underperformance
• Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement
• Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development
• Maintain accurate records of learners' attendance, progress, and assessment outcomes, ensuring compliance with regulatory and internal requirements

Administration

• To carry out and keep records of initial and diagnostic assessments, identifying areas for improvement, tailoring teaching and learning methods and resources accordingly
• To identify materials and equipment/resource needs to assist the provision of teaching and learning by students
• To develop differentiated Individual Learning Plans with students, monitor and track learners’ progress, providing regular feedback and strategically addressing areas of weakness maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines
• Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff

Knowledge, Skills and Experience:

Essential

• Practical work experience as an ICT Tutor, demonstrating hands-on knowledge and skills applicable to real-world scenarios
• Experience of teaching adult learners and an understanding of appropriate teaching strategies in a similar role
• Experience of devising course outlines and schemes of work
• Experience of managing mixed groups of learners
• Knowledge and experience of working with a variety of exam boards
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team

Desirable

• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system
• Experience of working/teaching refugees and or asylum seekers
• Basic understanding of cybersecurity principles and practices to impart essential knowledge to students
• The ability to speak a community language

Qualifications:

Essential

• Level 3 or higher in a relevant subject (e.g. ICT)
• Teaching or training qualification for working in adult learning (e.g. PTLLS, CTLLS, DTLLS or equivalent suitable experience)

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher.

The application deadline is Thursday 10 July when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Sarcoma UK exists to support everyone affected by sarcoma and to ensure their voices shape everything we do. As we prepare to launch our new five-year strategy, this pivotal role will help embed lived experience at the heart of our work.

We are growing our existing Involvement Programme to ensure patients, families, and supporters are meaningfully involved across all areas of Sarcoma UK’s work. As Involvement and Volunteer Coordinator, you will lead the development of our volunteering and involvement infrastructure creating impactful opportunities that inform our services, drive engagement, and raise awareness of sarcoma.

Reporting to the HR and Governance Manager, you’ll work collaboratively across all internal teams and externally with people affected by sarcoma and their support networks. This is a unique opportunity to shape how we involve our community, build capacity, and deliver on our strategic goals.

Benefits

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes

Duties and Responsibilites: 

Involving people affected by sarcoma

• Strengthen and support our existing Involvement Network, keeping members engaged and informed.
• Facilitate a variety of inclusive involvement opportunities for people affected by sarcoma, reflecting diverse capacities, interests, and abilities, and ensuring these align with our Equality, Diversity, and Inclusion (EDI) framework.
• Recruit, induct, and train new Involvement Network members, promoting the network through Sarcoma UK’s communication channels.
• Develop systems to capture meaningful feedback and measure the impact of involvement activities.
• Collaborate with colleagues within Sarcoma UK to create and facilitate meaningful involvement opportunities that engage people with lived experience in our work, ensuring these opportunities are inclusive, accessible, and aligned with our strategic goals
• Champion the voice of patients and families across Sarcoma UK’s work.
• Produce and distribute a regular involvement newsletter to communicate opportunities, updates, and information about the work of Sarcoma UK.

Volunteer Management

• Develop and implement a volunteering programme aligned with Sarcoma UK's organisational objectives.
• Design and maintain efficient systems for the recruitment, screening, induction, and support of volunteers.
• Act as the initial point of contact for volunteer recruitment and onboarding, before handing over management to the relevant staff member (e.g. fundraising event organiser or project lead) depending on the role.
• Define clear volunteer roles and pathways that deliver impact and reflect volunteer motivations and interests.
• Plan and deliver engaging training for volunteers based on role requirements.
• Maintain accurate volunteer records using our database (Raiser’s Edge NXT).
• Develop and manage volunteer policies, procedures, and risk assessments.
• Ensure compliance with volunteering regulations and best practice.
• Monitor, evaluate and report on the impact of volunteering initiatives.
• Administer volunteer expenses and coordinate recognition within agreed budgets.

 General

• Support cross-organisational projects that involve people affected by sarcoma.
• Attend Sarcoma UK events and contribute to the wider work of Sarcoma UK.
• Travel occasionally to meetings and events. Occasional evening or weekend work may be required (time off in lieu will be given).
• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

Background and summary of the job

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. We strive to offer a high-quality and affordable Psychotherapy and Counselling service to the community and to offer our trainees an experience underpinned by our values.

The Minster Centre Psychotherapy & Counselling Service Administrator will work with the Clinical Services Manager and one other Administrator to ensure the smooth running of the service and support in its continuing development.

Role purpose

Enquiries

• Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists and placement providers, etc.
• Emailing Assessment Application Forms, assessing suitability of enquirer for service – asking for additional help when required from the Clinical Services Manager.

Administration

• Providing strong administrative support to the Clinical Services Manager.
• Providing regular detailed data information to the Clinical Services Manager, including reports from Access Database and future Charitylog data systems about functionality of service.
• Inputting and updating student data spreadsheets and client spreadsheets relating to client session fees, providing reports and liaising with students, finance team and clients to ensure all session fees are up to date and reporting on any missed payments weekly.
• Administer MCPCS processes and procedures for instance by designing forms and records formats, ensuring they are available to students, supervisors and clients. Ensuring the service has paperwork available to operate effectively: Assessment packs; Allocation packs; student forms.
• Inputting data from paper records and managing electronic records. Keeping data management up to date and archiving files as and when appropriate.
• Assisting Clinical Services Manager and other senior leadership in overseeing MCPCS, with additional tasks as and when requested.

A full job description and person specification is available at the bottom of this page.

Terms and conditions

Salary: £14,045 pro rata (17.5 hours) - £28,090 FTE (35 hours)

Hours: 17.5 hours per week. Candidates must be available to work on Thursdays.

Location: Hybrid working (onsite and home). The applicant must be available to work from the Minster Centre office (Queen’s Park, NW6) at least one day a week which must include Thursdays.

Contract: 12-month fixed term contract

Holidays: 33 days (including bank holidays) pro rata

Reports to: Clinical Services Manager

How to apply

Please apply by sending your CV, a covering email and the monitoring forms available on our website by 12pm on Monday 14th July 2025 by email to Afua Pierre, HR & Governance Manager. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. For further information please contact Michelle Campbell, Clinical Services Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBT+ community, care leavers, people with disabilities and those from other minorities.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.

About Starlight

Starlight is the UK’s leading children’s healthcare charity focused on the power of play. We support children to experience moments of joy and resilience through play during hospital stays, treatment and recovery. Play helps children cope, reduces trauma and anxiety, and improves engagement with healthcare.

Despite its impact, play is often overlooked in healthcare settings. Our work ensures that every child’s right to play is protected and prioritised – because play isn’t just fun, it’s fundamental.

Our Culture

We believe that our success depends upon focusing on our purpose and business results. We take individual and collective responsibility for a culture where everyone can belong, feel safe and thrive. Our values are the agreed standards that govern our behaviour and are central to our decision-making and the choices that we make. Our colleague development programme focuses on individual awareness of our own values, strengths, and preferences –what makes us who we are – to help all colleagues think for themselves, manage their environment, and make appropriate, balanced decisions for themselves, others and Starlight. We believe that our strength is in our differences and constantly strive towards an authentic workplace culture with equity, diversity, and inclusion as central principles.

Our Foundation

We are an independent charitable organisation working to build a healthier UK. Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society. Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care. It doesn't have to be like this.

Our mission is to help build a healthier UK by:

1. Improving people's health and reducing inequalities
2. Supporting radical innovation and improvement in health and care services
3. Providing evidence and analysis to improve health and care policy.

We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.

 About the role

As a Principal Data Analyst in the Improvement Analytics Unit (IAU), you will collaborate with Senior Analytical Managers and Assistant Directors to develop and deliver an ambitious programme of work evaluating major health initiatives. You will lead IAU projects, support team members, and build relationships with key stakeholders at both local and national levels.

Initially the postholder will work predominantly within our growing technology-enabled change (TEC) evaluation programme. The TEC programme involves the causal evaluation of interventions or pathway changes in health and care enabled by innovative technology. The postholder may also work on projects on other programmes of work, including primary care and health system performance. Ideally the postholder will have experience of evaluations of new technologies or technology-enabled service change in health or care.

Managing multiple projects, you will identify, design, and take responsibility for the execution of new projects in collaboration with both internal and external stakeholders. You will lead and mentor Senior Data Analysts and Data Analysts and support their professional development. You will ensure all analyses and reports are of the highest quality and effectively communicate findings to diverse audiences. You will provide expert advice on causal analytical methods and study design, particularly relating to technology-enabled change.

How to apply

Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. If you would like to apply, please submit your CV, and using no more than 900 words answer the following application questions:

1. By the time when you managed multiple projects simultaneously how did you prioritise task and ensure deadlines were met?
2. Give an example of how you have provided leadership and mentorship to a team of analysts, to ensure high quality analysis and reporting?
3. Provide an example of a project where you collaborated with both internal and external stakeholders, how did you ensure effective communication or research findings to diverse audiences including policymakers and healthcare professionals?
4. Tell us about your experience using statistical methods, including any casual inference methods?

Our commitment to Inclusion and Diversity

We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible, and supported environment, to ensure that we can make the best appointment for each job on merit.  We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us. We have identified three diverse groups, in particular, we want to achieve a better balance across our organisation between men and women, increase representation of people from black and ethnic minority backgrounds and recruit more people with disabilities.

As part of this commitment, we particularly welcome applications from these groups. Apply to join our team and let's work towards building a diverse and inclusive workplace together. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: July 2, 23:00

Interview date: July 17 or July 22, 2025

*Interviews will take place in person