Digital communication manager jobs in elephant and castle, greater london

About Ataxia UK

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation. 

About the Role  

You will be joining at an exciting time for Ataxia UK as we complete our 60th anniversary year.

This is a key role as member of our growing Fundraising & Communications department, responsible for the coordination and delivery of daily communications tasks and the design and creation of marketing assets.

Ataxia UK has a large and engaged community of patients, supporters, volunteers, fundraisers and professionals. The post holder will work with the Communications & Marketing Manager, the Fundraising department and the wider organisation to ensure we reach our networks across social platforms, website, and printed materials with dynamic branded assets. You will coordinate the delivery of the quarterly Ataxia Magazine, liaising with internal and external contributors, designers and printers. Working closely with the Communications & Marketing Manager, you will have the opportunity to help shape Ataxia UK’s new communications and brand strategy.  

Ataxia UK operates a hybrid- working policy, with full time staff working 5 days a week expected to work from our offices in Highgate a minimum of 2 days a week. This is adjusted to 1 day per week for part time.

About you 

You will be a creative and dedicated individual, with a passion for communications, looking for a new challenge and excited by the opportunity to help shape our new strategy. You will be someone who thrives in a project-management environment and able to work both independently and closely with colleagues and external suppliers.

Organised and details-focused, you are confident across socials, website SEO, CRM and a range of communications software such as Canva, InDesign etc. You will have a keen understanding of how the role can support our fundraising and you will have experience working closely with fundraising teams or on income-generating projects or events.  As a key member of the team responsible for our brand and messaging, you will have the skills and experience to ensure we positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia.

Benefits of working for us.

• 25 days annual leave pro rata (rising to 30 with a length of service)
• Extra holiday day for your birthday
• Access to a free Employee Assistance Programme & Employee Hotline
• Flexible hybrid working
• Pension scheme
• Enhanced maternity and co-parental leave
• Cycle to work scheme
• Training and development opportunities
• Accredited Living Wage Employer

Please see full Job Description for further details including Person Specifications. Your covering letter will be used to assess you against the person specification for this role.

Interviews will take place w/c 9th June 2025.

£42,000 per annum
Full time – 35 hours per week
12-Month Contract
Location: Hybrid – Minimum 2 days per week in Head Office in Cheam, Surrey (Tuesday is a set office day)

Our client can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, they help current, former and retired civil servants get the best support. Join them as they embark on the next phase of their strategy to ensure they can be there when people need them the most.

It's an exciting time to join their organisation – they are growing and our ambition is to grow faster over the coming 5 years. This role will work as part of a Charity that is working to embed itself back into the heart of the UK Civil Service. You will work with interesting and skilled people both in the Charity and in the UK Civil Service.

They need an ambitious Communications Manager to help them get there! This is a key role in supporting the delivery of their overall communications strategy and annual communications plans. In this role, you will help them to increase awareness, grow participation and drive long-term loyalty within their community, so they can continue to be there when people need them.

The Communications Manager will be working with colleagues across the organisation, while also managing communications contacts across their priority areas and employers within our community. This role will be servicing multiple stakeholders and diverse strands of work simultaneously, whilst delivering on target and on time.

This is a pivotal project management role, working closely with the Head of Communications and three Communications Coordinator colleagues. You will be demonstrating your experience as a sound all-around digital marcoms expert. You are savvy in campaign delivery skills, working with various communication channels, with a track record of delivering outcomes with and via your team.

They are looking for a successful communications professional, preferably with significant experience in the charity/ not-for-profit sector who has managed communications functions and campaign delivery with breadth, context and scale.

To be successful in this role, you'll ideally have at least 5 years’ experience working in a similar communications role, with at least three of those managing and developing multiple marcoms campaign delivery. You’ll be experienced in delivering and coordinating income generation campaigns, CRM data management, website and digital development, as well as monitoring and reporting on digital performance.

In return, they can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, and interest free loans for season tickets and their cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 5pm on 12 May 2025. Interviews will be held online on 22 and 23 May. Second stage interviews to be held the week after. Please let them know in your covering letter if either of these dates would be difficult for you or if you need any adjustments to enable you to perform to your best at interview. No agencies, please.

Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
 
You may have experience of the following: Senior Communications Officer, Communications Lead, Digital Communications Manager, Campaigns and Communications Manager, Strategic Communications Manager, Marketing and Communications Manager, Communications Program Manager, Public Relations and Communications Manager, Content and Communications Manager, Engagement and Communications Manager, etc.
 
REF- 221 060

Are you passionate about making a tangible difference in your community through innovative digital strategies?
 
Marketing Manager (Digital Fundraising Focus)
Salary: Circa £36,500 - £41,200
Charity: Community based
Hours: 5 days (1FTE) or 4 days (.8FTE) per week (flexible arrangements available)
Contract: Permanent
Location: Hybrid (London Borough of Brent and homeworking)
 
As the Marketing Manager you will lead this charity’s individual donor engagement, acquisition, and retention, aligning with fundraising targets. This role is ideal for an experienced Marketing Manager who resonates with their mission. The role focuses on developing digital marketing and donor management systems, providing strategic oversight of external communications.
 
Key Responsibilities

• Digital Marketing: Develop and implement a ‘test and learn’ digital marketing strategy targeting individual donors. Manage the CRM system for tracking and profiling supporters. Lead digital marketing campaigns, ensuring compliance with data protection regulations.
• Wider Marketing: Support broader marketing campaigns, establish media relationships, and promote digital and in-person events. Collaborate across teams to align digital marketing initiatives with organisational goals.
• Donor Engagement: Enhance donor engagement strategies to maximise retention and growth. Develop personalised communication plans and follow-up procedures.
• Content Strategy: Create and implement content strategies that align with their mission and resonate with the target audience. Oversee the development of digital and print materials.
• Performance Metrics: Monitor and report on the effectiveness of marketing campaigns, using insights to optimise strategies.

Person Specification

• Proven experience in digital marketing and fundraising.
• Planning, organisational, and people skills.
• Proficiency in CRM systems, email marketing (Mailchimp), social media management, and data compliance (GDPR).
• Ability to craft emotionally resonant messaging and manage content calendars.
• Exceptional analytical skills with a track record of using data to drive marketing decisions.
• Project management skills, with the ability to manage multiple projects simultaneously.
• Candidates from outside the non-profit sector are welcome, provided they demonstrate relevant skills and experience

Looking for your next big challenge? Want to see your ideas come to life? This could be it. Apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

MSI UK's Digital, Marketing and Comms team at MSI UK is expanding, and we’re looking for a Digital Marketing Officer to support us in enhancing our digital presence.

This is a unique opportunity to use your digital marketing skills for good – delivering impactful activity that supports people to access NHS-funded abortion, contraception and vasectomy services (and feel informed every step of the way)!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £30,321.51 - £33,505.27 for base locations outside of London, dependant on experience and location
• Starting from £33,505.27 - £36,689.03 for base locations inside of London, dependent on experience and location

What will you get up to?

�� Support on all digital marketing workstreams, including SEO, PPC and content marketing

�� Work with the wider team on engaging and SEO-optimised website content to support people accessing care with MSI UK

�� Manage our online clinic listings – keeping them up-to-date and engaging

�� Help build MSI UK’s digital presence, reaching people who are looking for reproductive healthcare services (or just interested in learning more about reproductive rights!)

Plus, you’ll be a brand guardian, ensuring the look and feel of our digital campaigns and content is consistent with the MSI Reproductive Choices global brand, while still relevant to the local (UK-based) audience. 

We're looking for someone with experience in digital marketing roles, a strong knowledge of key SEO, PPC and content marketing principles and tools, and skills in creating content strategically designed for digital audiences.

If this sounds like you – and you’re looking to apply your skills and experience in the reproductive healthcare/rights space – we'd love to hear from you! 

Legacy Marketing and In Memory Manager

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

The Legacy Marketing and In Memory Manager is an exciting new role at MDUK, that will sit within the Individual Giving and Legacy Marketing team. You will be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters. This role will help raise vital income to fund MDUK’s care, support and advocacy services and fund ground-breaking research into treatments for muscle wasting conditions.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Paid Digital Marketing Manager – Membership
Reference: APR20256193
Location: Flexible in UK
Salary: £33,027.00 - £35,259.00 Per Annum, Pro Rata
Contract: 12 Months
Hours: Part-Time, 30 hours per week

Are you an experienced paid digital expert who is also passionate about nature? We're looking for someone to join our membership marketing team and deliver income-generating recruitment campaigns.

You will have proven expertise of managing the delivery of paid search, social and display advertising using a range of targeting techniques including macro demographic and internet-based targeting, as well as micro audience segmentation-based targeting and re targeting techniques. You will manage the media agency at delivery level to ensure this activity is planned and monitored closely and optimised regularly to maximise impact and ROI.

You will also work alongside direct marketing managers to integrate with paid offline and DM/EM campaigns and with the website team to optimise conversion across the join journey.

Essential skills, knowledge and experience:

• Experience in planning and running effective digital advertising campaigns across PPC, Paid Social and Display
• Ability to demonstrate a comprehensive understanding of digital marketing techniques within the media, targeting and creative areas of the role
• Experience in optimizing landing pages / sign-up journeys to improve the conversion rate/value from paid digital campaigns.
• Expertise in working with tracking, measurement and analytic tools used in paid digital media, including systems and software to support this
• Budget management of significant >£500k annual paid digital media budgets
• A good instinct for messages and creative that will drive conversion and income.
• Experience of working in a charity/fundraising team with an understanding of fundraising compliance would be an advantage.

Additional information

• This is a fixed term 12 month contract, for 30 hours per week, which can be worked across 4 of 5 days per week.
• You will work mainly from home so a strong internet connection is essential.
• Occasional travel to an RSPB office for team meetings may be required.

Closing date: 23:59, Sunday, 11th May 2025
We are looking to conduct interviews for this position on 20/21 May.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The RSPB is an equal opportunities employer. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application you will be asked to provide a copy of your CV and complete a short form. You will have the opportunity to explain how you meet the criteria set above in the cover letter section of the application form. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Marketing and Communications Manager

Do you have experience of working on the production of high quality video and audio content and an active interest in podcasting?

We’re looking for a gifted and committed marketing professional with an excellent understanding of digital and social media, experience working on the production of high quality video and audio content and an active interest in podcasting.

As well as technical abilities like experience with social media management software and great copywriting skills, you’ll need to be able to work well in a team.

If this sounds like you, then apply today!

Position: Marketing and Communications Manager

Location: Hybrid – London-based, with flexibility to work from home

Hours: Full-time

Salary: £32,000 to £35,500 per annum

Contract: Permanent

Closing Date: 18 May 2025

Interview Date: 1st round online on 28 and 29 May 2025, 2nd round in London on 2 June 2025

The Role

The Marketing and Communications Manager is a core role. You will work directly with the Head of Content and Communications (HoC) and Creative Content Designer and Animator on the delivery of a communications strategy focused on increasing visibility and impact.

Utilising an excellent understanding of digital marketing and content creation, you will manage the digital and social media channels, leading on the development and delivery of high-quality video, audio and image based content, work on communication strategies to support new research and report launches, and work closely on the production of podcasts including The Sacred podcast.

It will also involve working with the Operations and Events Manager across the online and offline events programme. 

About You

You will have excellent copywriting and content development skills, with the ability to write engaging, audience-focused content across different formats. Highly creative, with the ability to produce compelling multimedia content and oversee production from concept to execution, you will have experience in planning and executing digital marketing and promotional campaigns

You will also have:

· An interest in and/ or experience of podcast production

· Strong organisational and project management skills

· Proven experience of using social media management and Ads manager software (e.g. Sprout Social, Hootsuite, Podigee, Twitter, Instagram and Facebook ads)

· Experience of using social media reporting tools (e.g. Google Looker Studio) to generate performance insights

· Experience using social media platforms, website content management systems and IT systems including Microsoft Office

· Experience of using video editing software (e.g. Adobe Premier Pro)

· Filming experience with knowledge of mirrorless cameras (e.g. Sony A7iv)

· Experience of using audio editing software (e.g. Logic Pro X, Izotope RX11)

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee

Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Marketing, Communications, Marketing and Communications, Digital, Digital Marketing, Digital Communications, Digital Marketing and Communications, Marketing Manager, Communications Manager, Marketing and Communications Manager, Digital, Digital Marketing Manager, Digital Communications Manager, Digital Marketing and Communications Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Marketing & Communications Manager is a brand-new position which will sit on the Museum’s Management Board and be involved in site-wide decision making and realising the aims of the Trusts.

We are looking for a dynamic and creative individual with a background in marketing and communications to help us engage with new audiences, raise visibility and generate footfall and income. This position is ideal for someone ready to take the next step into a managerial role, or an experienced professional seeking a new challenge.

Working with all members of the museum team the post holder will provide support to make sure everyone’s marketing needs are met and that Exhibitions and Learning activities are properly promoted. As a new paid position this is an exciting opportunity to put your stamp on the role.

Overall Purpose

• To manage the development and delivery of the HRM Marketing & Communications Strategy
• To develop a comprehensive marketing plan covering all areas of the Museum’s activity (including Exhibitions, Learning, Retail)
• To engage and develop new and current audiences, ensuring that messaging is relevant and accurate and making sure that all areas of the Museum are appropriately represented.
• To develop and deliver communication and marketing plans, managing multiple campaigns and channels of communication. Realise new and maintain current marketing opportunities for the organisation.
• To promote the Museum’s brand and build its reputation locally, regionally and, where appropriate, nationally.
• To manage relationships with relevant partners such as press, local cultural partners, freelance consultants, trustees and other stakeholders.

Duties & Responsibilities

Strategy, insight and evaluation

• Work with the Evaluation Team to gain visitor insight data that can be fed into the marketing strategy for the museum
• Deliver, with support from trustees, the marketing and communications strategy, including branding, managing social accounts, distribution and display of print marketing and creating newsletters
• Manage, deliver and monitor engaging integrated and audience-led marketing campaigns and communications that grow visitor numbers and revenue for the museum
• Support the development of business strategies, understanding the key objectives of the organisation and all activity being undertaken
• Report regularly on marketing activity across all channels, including collating press coverage, reviewing website data, social media reach and make recommendations for improvements and implement where necessary.

Press, print and design

• Develop and maintain relationships with press organisations and freelancers to distribute exhibition press releases as appropriate
• Provide regular listings to media and listing platforms, locally and regionally
• Manage design work ensuring brand and communication cohesion across campaigns.
• Prepare and supervise the production (with external suppliers where necessary) of promotional communications to include design and print of publicity brochures, handouts, direct mail leaflets, promotional videos, photography.
• Work with colleagues to support promotion of Exhibition and Learning programmes and enhance visibility of the museum through signage and wayfinding.

Digital (website, social media, e-newsletters)

• Oversee the creation and implementation of all HRM digital content, covering website, social media and email marketing; ensuring engaging and accessible copy, correct data management, and monitoring and responding to customer enquiries, where applicable.
• Work with colleagues in Retail, Learning and Exhibitions to ensure effective promotion of activities across digital platforms.
• Stay up to date on digital trends and ensure the museum is making the most of opportunities for digital engagement.

Other

• Manage a small team of marketing volunteers and chair regular meetings of the Marketing Committee.
• Attend monthly Management Board meetings (currently hybrid) and contribute to regular team meetings.
• Work with colleagues across the organisation to understand and support their marketing and communications needs.
• Manage a marketing and communications budget.
• Carry out other reasonable duties that may be required.

Person Specification

Essential

• Demonstrable marketing and communications experience
• Evidence of delivering successful marketing communications campaigns across print and digital channels
• Confident managing your own workload and prioritising tasks to meet deadlines
• Ability to manage and update websites
• Proven track record of creating engaging digital content
• An eye for detail and good design
• Excellent communication, interpersonal and writing skills
• Ability to work in a small team, and to maintain strong and effective working relationships with volunteers and colleagues.
• IT literate with specific experience of using Microsoft Office Suite
• Good negotiation skills and the ability to handle sensitive situations with diplomacy
• Quickly find your feet in a fast-paced work environment

Desirable

• Experience working in arts charity or museums and galleries sector
• Basic photography and video skills
• Knowledge of, or ability to learn, other software packages, such as Mailchimp and Canva
• Experience managing volunteers or staff
• Experience promoting cultural events
• Understanding of UK General Data Protection Regulations (GDPR)
• Knowledge of SEO

Other Information

• Annual leave entitlement is 28 days, pro-rata, including Bank Holidays, taken by mutual agreement with the Museum Manager.
• The post holder is expected to work in the office 2 days a week and can work remotely 1 day a week.
• A staff appraisal system is used, with a performance review annually.
• The post is subject to a 6 month probation period.
• Two months' notice of resignation must be given.

To apply:

Closing date for applications: Extended to 9am Thurs 22nd May 2025

Interviews are expected to take place in Pinner in June

Are you our new Interim Marketing and Brand Manager?
Do you have the passion and ideas to amplify our ambitious plans to improve the lives of everyone affected by ovarian cancer? Could you play a pivotal role in driving forward our brand identity, as well as developing insight-led marketing strategies and campaigns that inspire action and encourage more people than ever to support our work?

We are looking for an Interim Marketing and Brand Manager who will bring their creative flair, marketing experience and leadership skills to our brilliant team of communications experts. This is a great role for you if you have a background in marketing and brand within the charity sector, and are lookjng for the next step in your marketing and communications career with a leading, national charity.

A confident self-starter and people person who loves building relationships across teams, you’ll be brimming with ideas, and have the marketing experience to make them happen so that together with our communities, we achieve a world where everyone survives and lives well with ovarian cancer. With the support of the Head of Digital and Marketing you’ll work across the organisation to ensure that the Target Ovarian Cancer brand is front and centre, develop and deliver marketing and communications strategies, plans and campaigns to achieve the organisation’s business objectives and KPIs, focussed on attracting and engaging more people who want to use our supportive services, campaign for change, partner with us, and donate or fundraise.

We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. It’s an exciting time to be joining Target Ovarian Cancer as we move into our ambitionus new three year plan.

Join us and together we'll fight for a world where everyone with ovarian cancer lives.

The role is a full time, 35 hours per week, one year fixed-term contract position.

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in Angel, London when required.

Please submit your application by 22 May 2025.  We will be looking to schedule interviews week commencing 26 May 2025.  In the event you are invited to interview, you will be given the opportunity to let us know any reasonable adjustments you may require to the interview process.

Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK.

We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us.

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

 

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

 

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

 

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

 

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

 

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

 

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

 

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

 

Please note: This role is being advertised by NFP People on behalf of our client.

We’re Hiring! — Operations Manager (Part-Time, Fixed-Term)

�� Location: London-based office with hybrid/remote options
�� 14 hours/week | 6-month contract |  £38,220 FTE
�� Start Date: ASAP
�� Application Deadline: 14th May 2025

Looking for your next purposeful challenge?

This is an exciting opportunity to work for Real - an organisation led by and for Disabled people, rooted in the social model of disability. We challenge barriers and champion equity and inclusion.

Joining Real means being part of a passionate, values-driven team that’s committed to equality, accessibility, and real change.

We’re a small but mighty team, and right now we need a hands-on, heart-led Operations Manager to steer two game-changing projects at a pivotal time in our journey.

✨ Your Mission:

1. Embed Salesforce CRM across our team and help us use it to its full potential

2. Finalise and launch our brand-new accessible website, ensuring it reflects our values and meets accessibility standards

 What We’re Looking For:

· Solid experience managing operations or projects (digital/CRM/tech especially)

· Confidence using and customising CRM systems (Salesforce = a bonus!)

· Knowledge of accessible web design and inclusive digital content

· Skilled communicator who can lead, train, and collaborate across a team

· Organised and proactive — able to juggle timelines, details, and people

· Deep commitment to accessibility, inclusion, and equity

�� Why Join Real?

We don’t just talk about values - we live them. As a user-led charity, the lived experience of Disabled people drives everything we do. You’ll be part of a supportive, values-driven culture where your voice matters and your work creates real impact.

This is a rare chance to own two meaningful projects, build your portfolio, and leave a lasting legacy.

Ready to apply?

We’d love to hear from you.

Want an informal chat first? Contact us!

To apply, complete and submit the attached application form by 14th May 2025.

Need the form in a different format or require reasonable adjustments? Just ask - we are here to support you.

Purpose of the job

 We are seeking a highly skilled Communications Manager to lead and deliver strategic communications across all key external audiences. This role is central to driving awareness of the impact of UK Youth’s work, amplifying the voice of young people, and advocating for urgent action to support youth work and organisations across the UK. It is a demanding role, requiring close collaboration with the Head of Brand, Communications & Marketing, CEO, and Senior Leadership Team (SLT) to enhance visibility and engagement at the highest levels. 

Key responsibilities

 Strategic Communications & Messaging:

• Develop and execute UK Youth’s external communications strategy to increase awareness, engagement, and advocacy. 

• Craft compelling messaging that effectively communicates the impact of our work, the challenges facing young people, and the importance of youth work. 

• Ensure consistency of messaging across all communication channels and materials. 

 Leadership & Stakeholder Engagement:

• Support the Head of Brand, Communications & Marketing in delivering high-profile campaigns and media strategies. 

• Partner with the CEO and SLT to enhance their visibility, providing strategic communications support, speechwriting, and media briefings. 

• Build and maintain relationships with key external stakeholders, including policymakers, funders, and media contacts. 

 Media & Public Relations:

• Lead on media engagement, securing press coverage that highlights UK Youth’s impact and advocacy efforts. 

• Draft press releases, opinion pieces, and statements that position UK Youth as a leading voice in the youth sector. 

• Manage reactive and crisis communications, ensuring UK Youth’s reputation is protected and strengthened. 

 Campaigns & Content Development:

• Develop and oversee the production of high-impact content, including reports, blogs, speeches, and social media materials. 

• Lead on storytelling initiatives that amplify young people’s voices and highlight the real-world impact of UK Youth’s work. 

• Work collaboratively with the marketing team to align messaging across digital and traditional channels. 

 Advocacy & Influence

• Ensure UK Youth’s communications support and enhance policy and advocacy work. 

• Develop materials that translate complex policy issues into compelling, accessible messages. 

• Support campaigns that mobilise public and stakeholder support for greater investment in youth work. 

Experience

• Proven track record in strategic communications, public relations, or media engagement, preferably within the charity, public, or advocacy sectors.

• Experience managing high-profile campaigns that drive awareness, engagement, and action.

• Strong background in stakeholder engagement, including working with policymakers, funders, media, and senior leadership teams.

• Experience developing and delivering crisis communication strategies.

• Knowledge of the youth sector, social justice issues, or non-profit communications is highly desirable.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

 UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

 We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Wednesday 14th May at 11:59PM (midnight)

Provisional Interview Date: TBC 

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

12 month fixed term contract (maternity cover)

This role is involved with the day-to-day running of our social media channels and peer-to peer support forum—2 of our most important spaces for connection and conversation. You'll shape content, manage engagement, and ensure our digital spaces are welcoming, inclusive, and supportive for everyone affected by breast cancer. You’ll work closely with teams across the charity to amplify our voice, grow our reach, and support our wider goals. You’ll also line-manage 1 digital community officer. It’s a hands-on, people-focused role where your digital skills will make a real difference every day.

About you

You’re a digital native with a heart for community and a mind for strategy. You believe in the power of connection—particularly for those navigating or impacted by breast cancer—and you’re ready to work on inclusive, impactful online spaces.

You’ve got experience managing digital spaces, writing copy for social, and confidence creating short videos for social channels.

You enjoy mentoring others, and you’re always looking for new ways to connect with diverse audiences.

You’re curious, collaborative, you often seek out opportunities to innovate, and you enjoy learning and sharing what you learn.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Cardiff, Glasgow, London, or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Wednesday 21 May 2025

Interview date Week commencing 26 May 2025

Be a part of a collective and supportive team by joining the London District.

Our District Digital Enabler will take the lead in our social media communications but also work directly with our Churches and Circuits across London, providing them with a supportive guiding light by advising all things digital. You must have knowledge of social media and websites (that’s a given), but you’ll also need some skills in IT applications, the ability to write creatively and fluently, and be able to bring some slick confidence to the role. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why work with us?

A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.