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Top job
Leadership Skills Foundation, Remote
£23,000 - £25,000 per year
If you are great at relationship management and able to communicate effectively with people by phone, email or online chat then we need you!
Posted 1 day ago
Top job
Brightside, Remote
£28,860 - £32,300 per year
Seeking a community-focused individual to support our digital mentoring platform and strengthen engagement with young people and volunteers
Posted 6 days ago Apply Now
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The Batten Disease Family Association CIO, Remote
£27,000 - £34,000 per year
We are seeking a passionate and dedicated Fundraising Officer to join the fundraising team at the Batten Disease Family Association CIO
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British Mycological Society, Remote
£29,000 per annum FTE (£17,400 actual for 3 days per week)
Are you a skilled Events Officer or Coordinator looking for a flexible, home-based role with an organisation that has a nature-based focus?
Posted 4 days ago Apply Now
Top job
NCVO, Remote
£37,613 per annum, rising to £39,590 after 12 months in London (or £33,298 per annum rising to £35,275 after 12 months outside of London)
This is an exciting opportunity to have a real impact on our creative output, and promote the great work that NCVO does.
Posted 6 days ago
Top job
AAFDA, Remote
£32,500 per annum FTE (£26,000 pro rata)
Seeking a proactive and skilled Training and Events Officer to support our growing training and development programmes
Posted 5 days ago Apply Now
BASIC (British American Security Information Council), Remote
£24,000 - £38,000 per year
Posted 6 days ago
Closing in 5 days
IPWSO, Remote
£27,000 per annum pro rata (£14,400)
Seeking an enthusiastic individual to join the International Prader Willi Syndrome (IPWSO) team as Communications & Engagement Officer
Posted 1 week ago Apply Now
Closing in 2 days
Genetic Alliance UK, Remote
£29,705 (pro rata £23,764 for 0.8 FTE)
Posted 3 weeks ago Apply Now
Closing in 5 days
Read Easy UK, Remote
£15,200 - £22,800 actual per year dependent on hours (up to 38K FTE)
Posted 3 weeks ago
BASIC (British American Security Information Council), Remote
£41,200 - £56,650 per year
Posted 4 days ago
Page 1 of 3
Remote
£23,000 - £25,000 per year
Full-time
Contract (31/10/2026 - with the possibility to extend)
Job description

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

  1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
  2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
  3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

  • Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
  • Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
  • Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
  • Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
  • Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
  • Support Business Development strategies to meet agreed objectives and budgets.
  • Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
  • Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
  • Any other centre-facing tasks that need completing at various times of the year.
  • To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

  • Experience in a customer facing role with an emphasis on customer services
  • Experience of working on own initiative and being a self-starter
  • An understanding of the principles and importance of data capture to support decision making
  • Strong interpersonal and communication skills, as well as confidence to express your ideas
  • Creative thinking and solutions focused when addressing challenges
  • Ability to present information concisely using Microsoft Office programmes
  • Experience of using databases and managing data
  • Ability to prioritise own workload
  • Able to multi-task, work calmly under pressure and meet deadlines
  • A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

  • Experience of working in a remote or home working environment
  • Analytical thinking and evaluation skills
  • Experience of using or creating Power BI reports
  • Knowledge of Leadership Skills Foundation qualifications and awards
Application resources
Posted by
Leadership Skills Foundation View profile Organisation type Registered Charity Company size 21 - 50
Refreshed on: 24 November 2025
Closing date: 10 December 2025 at 23:30
Tags: Administration, Communications, Customer Service, CRM, Customer support, Education

The client requests no contact from agencies or media sales.