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The Role
This is a hands-on communications role sitting at the centre of a small, ambitious and growing charity.
The Communications Manager will take responsibility for planning, coordinating and delivering communications across Not A Phase. You will bring together communications from across our services, campaigns, fundraising, partnerships and events, ensuring that what we communicate is engaging, accessible, consistent and recognisably Not A Phase.
This is not simply a social media role. We are looking for someone who can see the bigger picture of the charity's communications while also being comfortable doing the work themselves - writing copy, developing campaigns, briefing creatives, producing content, updating the website, coordinating photography and filming, creating newsletters and making sure projects actually get delivered.
You will work closely with colleagues across the organisation to understand what is happening within our services and turn that activity into compelling communications for our community, supporters, partners, funders and the wider public.
You will also play an important role in protecting and developing the voice of Not A Phase: positive, confident, human, community-led and grounded in the lived experiences of trans+ people.
What We Offer
26 days annual leave + bank holidays (33 days total)
Festive Period break (avg 7-10 working days)
Flexible working hours
Mostly remote working with in-person attendance for relevant events
Travel expenses covered
Key Responsibilities
1. Strategy, Planning & Coordination
Own and deliver an organisation-wide communications plan aligned with Not A Phase’s strategy and priorities.
Maintain a forward calendar covering services, campaigns, events, partnerships, fundraising and key dates.
Work across teams to identify opportunities, coordinate activity and ensure projects are supported from launch through to impact.
2. Content, Storytelling & Brand
Lead on writing and editing clear, accessible content for web, email, campaigns, reports, fundraising, partnerships and organisational updates.
Tell compelling stories that reflect the breadth of our work and celebrate trans+ community, creativity, achievement and joy.
Protect and develop the Not A Phase brand, messaging and tone of voice, helping colleagues and partners communicate consistently.
3. Digital, Social & Campaigns
Lead our digital and social media communications, representing our programmes, locations, communities and partnerships.
Plan joined-up campaigns across social media, email, web and partner channels, including relevant LGBTQIA+ and diversity calendar moments.
Keep our website and email communications current, grow audiences and use performance data to improve activity.
4. Content Capture & Creative Production
Plan photography, video, testimonials and other content across services and events.
Attend selected activities to capture or coordinate content, managing external creatives where needed.
Maintain an organised asset library and ensure consent, safeguarding and privacy processes are followed.
5. Community Reach & Service Communications
Clearly communicate our services, who they are for and how to access them.
Develop targeted communications to increase participation and reach new and underrepresented audiences, including people outside major cities.
Use feedback to make communications clearer, more accessible and effective.
6. Partnerships, Fundraising & Impact
Support fundraising and partnership communications, clearly showing the value and impact of support.
Create materials, stories and case studies using service data, feedback and testimonials.
Work collaboratively with external partners on developing and promoting partnership communications.
Help communicate organisational progress and strengthen relationships with supporters, funders and partners.
7. Media & Responsive Communications
Support our external profile through press releases, statements, briefings, media relationships and spokesperson preparation.
Work with the CEO and Senior Leadership Team on sensitive or fast-moving communications, using sound judgement and keeping responses grounded in our mission.
Prepare appropriate messaging where public or reputational issues arise.
8. Insight & Improvement
Monitor performance, set practical communications KPIs and report useful insight to the CEO and Senior Leadership Team.
Use audience data to improve communications, systems and processes, while keeping up with relevant charity and digital communications practice.
Person Specification
Essential
UK Based
Experience in a charity, community or purpose-led organisation.
Excellent writing, editing and proofreading skills, with the ability to make complex information clear and engaging.
Strong communications, marketing or content experience, including multi-channel campaigns.
Strong digital and social media experience, including websites, email, audience growth and performance insight.
Excellent organisation and project-management skills, with the ability to plan ahead and manage competing deadlines.
A strong understanding of brand, tone of voice, accessibility and inclusive communications.
Sound judgement when communicating about sensitive or contentious subjects.
A collaborative approach, with the confidence to work independently and own projects from idea to delivery.
Experience managing external creatives, freelancers or agencies.
A hands-on approach and willingness to personally produce much of the charity’s communications.
Desirable
Experience communicating with LGBTQIA+ communities and an understanding of issues affecting trans+ and gender-diverse people in the UK.
Media relations or PR experience.
Experience producing or commissioning photography and video.
Experience supporting fundraising, partnerships or impact communications.
Experience managing staff, freelancers or volunteers.
The Person
We are a small team delivering a growing UK-wide programme, so we need someone comfortable taking ownership.
The role is varied: you might plan a national campaign, update a Trans+Connect webpage, coordinate content at a Misfits session or prepare communications for a new partnership.
You will spot strong stories across the charity and turn them into effective communications.
You will understand that good communications are about reaching the right people, telling meaningful stories, building trust and demonstrating impact.
You will bring structure and forward planning while retaining the personality, creativity and community-led approach that makes Not A Phase distinctive.
What You'll Help Us Achieve
Over the next five years, Not A Phase aims to deepen its impact and reach more trans+ adults across the UK.
Reach more trans+ people who could benefit from our services.
Tell our story and demonstrate impact.
Strengthen relationships with supporters, funders and partners.
Grow national recognition of Not A Phase.
Improve communications across the organisation.
Celebrate trans+ diversity, creativity and achievement.
Ensure our work is seen, understood and valued.
Please be aware that we use AI detection software will not be moving ahead with applcations or CV's that are written by AI.
Uplifting the lives of trans+ adults across the UK.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Camphill Village Trust is a social care provider and charity rooted in nature and community, supporting adults with learning disabilities, autism, and mental health support needs to live healthier, more active and independent lives.
For over 70 years we have pioneered a different kind of care – shaped by place, purpose, and the natural world. We believe care should do more than meet needs, it should create opportunity, belonging, and purpose. By rooting our support in meaningful work, relationships, and the natural environment, we help people to build skills, confidence, and independence.
Do you want to make a difference and help us achieve our vision?
The Marketing Manager will lead activity that grows awareness of our charity, our social enterprises/ retail arm, and our fundraising work. The role will develop and deliver clear, compelling marketing that strengthens our brand, reaching new audiences, and inspires people to connect with our mission.
Working closely with colleagues across the Trust, the postholder will shape and implement marketing that supports fundraising and social enterprise growth. They will use insight, creativity and storytelling to bring our purpose to life, create products that land and champion consistent, audience-focused marketing across all channels.
As a key leader within the Communication and Marketing team, this role will provide strategic marketing expertise, contributing to department strategy, planning and decision-making.
Main Responsibilities
Knowledge & Experience
Personal Attributes & Key Competencies
Position: Marketing Manager
Responsible to: Head of Communications and Marketing
Location: Hybrid with at least one day per week based at one of our communities. Candidates will need to live within easy commuting distance of Delrow (near Watford), St Albans, Grange Village and Oaklands Park (Newnham on Severn), Taurus Crafts (Lydney), Stourbridge, Croft (Malton), Botton Village (near Whitby) or Larchfield (near Middlesbrough).
Hours: 37.5 hours per week, Monday - Friday.
Salary: £38,110 - £42,230 per annum, dependent on skills and experience.
Annual Leave and Benefits:
The client requests no contact from agencies or media sales.
This role is home-based with regular travel required, usually to London.
Can you turn complex information into engaging digital content that drives reach and impact? Do you enjoy improving websites, increasing audience engagement and helping colleagues embrace digital-first ways of working? Are you equally comfortable working with web developers, creating accessible content for professional audiences, and using analytics to show what success looks like? If so, we'd love to hear from you!
About the role:
This is an exciting opportunity to join the dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre), as we work to improve understanding of child sexual abuse and help make children safer.
As we approach our 10th anniversary year, we are looking for a talented and proactive Senior Digital Communications Officer to help us grow our online reach and influence our main audiences. You will be an experienced digital communicator who understands how to maximise the potential of digital channels to inform, educate and inspire others to take action.
As part of our brilliant Communications and Policy team, you'll help deliver both our communications and digital strategies, ensuring that the CSA Centre continues to provide high-quality, accessible and user-focused digital content as we drive greater awareness of our sector-leading research, practice tools, and digital support hubs for victims and survivors, among multi-agency professionals, the voluntary sector, and wider support services. You'll be our champion for digital-first communications, helping colleagues embrace new approaches, improve collaboration, and maximise the impact of their work.
You'll play a pivotal role in the ongoing development and improvement of our digital presence, working closely with external web contractors and internal colleagues to enhance user experience, accessibility and search performance. From managing website content to identifying opportunities for innovation, you'll ensure our digital channels and outputs reflect the quality of the CSA Centre's work.
We're looking for someone who can:
To succeed in this role, you'll bring digital communications experience, strong knowledge of content management systems such as WordPress or Drupal, and a good understanding of accessibility, user-centred content design and digital publishing best practice. You'll be equally comfortable working independently and collaboratively, using your judgement, creativity and expertise to help deliver meaningful outcomes.
Most importantly, you'll be motivated by the CSA Centre's mission and committed to helping us reach the people who can make a difference to children's lives.
CSA Centre roles are currently funded until 31 March 2027, in line with our current grant funding arrangements. This will be reviewed in late 2026, as future funding for the CSA Centre from 2027/28 onwards is confirmed.
Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2027 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
We're here to help children and young people feel safer, happier, healthier and more hopeful – and have somewhere they feel they belong.
The client requests no contact from agencies or media sales.
About Lloyds Bank Foundation
Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong.
We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger.
We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out.
About the Role
Contract:Full-time, permanent (we are open to conversations about flexibility so please ask)
Location:Remote, with significant travel across all corners the UK and monthly visits to our London office
This is an exciting new opportunity in the Strategic Communications Team at the Foundation.
You’ll play a key role setting up and organising a varied programme of visits, to engage more people in our mission and ultimately help more people in England and Wales to say “I’m in a good place,” “My home is a good place to live,” and “My community is a good place to belong”.
Bringing strong organisational, relationship-building abilities and creativity, you’ll arrange visits for senior stakeholders – MPs, philanthropists, trustees, partners, and executives from Lloyds Banking Group, to community-led groups we’re funding and local areas driving systems change.
Through thoughtful engagement, you'll build lasting relationships and raise awareness of social issues, to ensure visits generate meaningful impact.
You will support colleagues and partners to maximise opportunities, follow up actions, and effectively generate and use content, stories, videos and images to tell powerful stories.
Importantly, you’ll ensure community-led organisations experience these visits as supportive and beneficial, and that their voices are centred in all that occurs and follows, aligning with our mission to foster community-led change.
About You
You are highly organised, with experience coordinating events, or visits involving
multiple stakeholders.
Alongside strong communication skills, with an understanding of how to apply
organisational narratives to local activity, you’ll have the ability to balance competing priorities.
You will bring experience partnering across teams and directorates along with excellent
relational skills to build trust and rapport with internal and external stakeholders.
How to Apply
Please click ‘Apply for this job’ to be redirected to the application form.
Our Commitment to Diversity, Equity and Inclusion
We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview.
More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address.
Key Dates
Closing Date: Monday 21 September 2026, 12 noon
First Interviews: Tuesday 29 September 2026 (online)
Second Interviews: Tuesday 6 October 2026 (in person – London Office)
#Visits And Communications Officer #Visits Officer #Communications Officer #Visits Coordinator #Communications Coordinator #Visits And Communications
We support small, local and specialist charities across England and Wales.


The client requests no contact from agencies or media sales.
About the Role
A new and exciting opportunity has arisen for a Senior Digital Marketing Officer with excellent digital
marketing skills and a passion for creating outstanding social media content that builds awareness, engages
audiences and inspires action.
You’ll be joining the only independent charity in the UK dedicated to improving the nation’s numeracy. It’s a
fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to
people’s lives and livelihoods.
Working closely with the External Relations team on our award-winning campaigns, communications,
content and marketing, you will deliver paid and organic social media campaigns - leading on creating
strategies, planning execution, optimisation, and reporting. You will also collaborate on SEO, web content
and email marketing.
We are looking for someone with superb marketing and copywriting skills, a passion for using data to find
out ‘what works’, bags of enthusiasm and the ability to work with initiative and attention to detail. Previous
experience in the charity sector is not necessary.
National Numeracy is based in Brighton, and while office-based work is available, we also offer remote,
hybrid and flexible working. This role will include occasional UK travel.
Overview of Main Duties:
Digital marketing
Social Media
Email marketing delivery
Paid campaigns
Collaboration
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Who We Are
Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.
Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.
We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.
Animal Equality UK’s current key campaigns include:
About The Role
The Communications & Digital Marketing Coordinator will play a key role in shaping Animal Equality UK’s public voice. They will ensure all outgoing content, both digital and print, aligns with our brand, values, and mission.
This role will lead on paid digital marketing and lead-generation activities to grow our supporter and donor base; oversee video production; manage website content; optimise organic and paid reach; support SEO strategy; and ensure consistent day-to-day engagement across our social media channels.
The successful candidate will work collaboratively across all UK departments, particularly Marketing and Campaigns, as well as with international colleagues, to maximise our impact for farmed animals.
Position Location: Remote, in the UK. Candidates should be prepared to travel to London once a month for in-person team meet-ups. Please note that travel for these routine office visits is self-funded. Occasional travel to Animal Equality events may be required, with all associated expenses fully covered.
For further information and to apply, please visit our website.
Application deadline: 5.00pm on Friday, 11th September 2026.
Animal Equality’s vision is a world in which all animals are respected and protected.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A 24-month fixed-term contract - with the aim of extending the role if future funding allows
Hours: 37.5 Hours Per Week, Monday to Friday, 9 am - 5 pm
Salary: £26,228 per annum
Holiday: 20 days annual leave plus Bank Holidays per annum for full-time equivalent, rising to 25 days leave with service.
Work location: home-based with occasional travel across the Wirral Peninsula
Expenses: Mileage (at 55p per mile) and other travel-related expenses will be paid based on the distance travelled from our registered office in Birkenhead.
Training: support towards the cost of gaining professional qualifications could be considered as part of the overall package
About Dementia Together Wirral
We are a local, independent charity based on the Wirral, supporting people living with dementia, their carers, and former carers by providing community-based activities and day trips. We help people stay active, enjoy friendship and creativity, reduce isolation, and feel included, valued and respected.
We are now seeking an enthusiastic and well-organised Administrator to help strengthen our day-to-day administration, records and communications, enabling us to continue to provide an effective and responsive service.
About the role
This is an important role at the heart of a small charity. The post is primarily administrative, but with a significant communications element. You will help keep our records, communications and day-to-day systems running smoothly, support colleagues and volunteers, and ensure people receive clear, timely and helpful information.
You will also support communications activity, including social media updates, newsletters and promotional materials. You will not be expected to be a specialist in every system from day one; training and support will be provided where needed.
Key responsibilities
As our Administrator, you will:
Person specification
Essential
Desirable
Why join us?
This is an opportunity to make a real and visible difference to a small but growing charity with strong local roots. Through your administrative and communications support, you will help us reach more people, raise awareness of our services, and showcase the difference we make to people affected by dementia.
You will be joining at an important stage in our development, with the opportunity to help shape how we communicate with our community, strengthen our brand and develop our digital presence. You will have the freedom to bring ideas, creativity and initiative to how we promote our work and engage with members, supporters, volunteers and the wider community.
Closing date: 20th September 2026
Interview dates: Week commencing 28th September
We welcome applications from people of all backgrounds, communities and experiences. We are committed to creating an inclusive environment and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Greyhound Rescue Wales (GRW) is Wales’ leading charity dedicated to rescuing, rehabilitating and rehoming greyhounds and lurchers. Founded in 1993, we have spent more than three decades championing the welfare of sighthounds and working towards our vision: a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.
In April 2026, after 25 years of determined campaigning to improve welfare and regulation within the racing industry, legislation to ban greyhound racing in Wales was finally passed. This landmark achievement marks the beginning of a new chapter for GRW as we expand our reach and capacity across the UK to ensure every greyhound leaving the racing industry has a rescue space, medical support and rehabilitation on the journey towards their forever home.
To help us grow sustainably and strengthen our long‑term impact, we are now seeking to develop our fundraising team with the creation of a Head of Fundraising role. You will lead and work closely with the Trusts & Foundations Officer, Sponsorship & Individual Giving Officer and Community & Events Fundraiser to deliver an annual income target of £400K+.
Role
The Head of Fundraising is a senior leadership role with overall accountability for the strategic development, operational effectiveness and performance of all fundraising activity at Greyhound Rescue Wales (GRW).
The role will drive, lead and grow our fundraising strategy and has responsibility for developing diverse, sustainable income streams and building strong relationships with supporters, partners, and funders.
The role holds end‑to‑end accountability for income delivery across trusts and foundations, community and event fundraising, and sponsorship and individual giving.
The Head of Fundraising provides clear leadership to the fundraising team and has line management responsibility for:
Please see attached the full job description and person specification
We work for a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.
The client requests no contact from agencies or media sales.
The Voluntary Organisations Disability Group (VODG) is the leading membership body for voluntary sector organisations that support disabled people. Representing over 145 organisations across England and Wales, we bring together leaders, experts and partners to influence change, share learning and strengthen the sector.
We're looking for an experienced and enthusiastic Events and Engagement Manager to lead the delivery of our growing programme of conferences, professional networks, member events, learning opportunities and stakeholder engagement activities.
This is a varied and rewarding role at the heart of the organisation. You'll be responsible for creating exceptional experiences for members and delegates, coordinating high-profile events, supporting external engagement activity, managing key relationships and identifying new opportunities to increase member participation and value. You'll also use data, feedback and insight to continually improve our offer and help shape future engagement activity.
We're looking for someone with strong event and project management experience, excellent organisational and communication skills, and the ability to build productive relationships with a wide range of stakeholders. You'll be equally comfortable managing the detail of event delivery and contributing to wider organisational objectives.
In return, you'll join a small, ambitious and supportive team committed to improving the lives of disabled people by supporting a strong and vibrant voluntary sector.
If you're passionate about bringing people together, creating engaging experiences and making a meaningful difference, we'd love to hear from you.
We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible. If you require any reasonable adjustments to participate in the recruitment process, please contact us.
Our vision is for an ambitious, trusted and vibrant voluntary sector that works together to enable disabled people to live the lives they choose.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Volunteering Officer
35 hours per week, temporary contract until December 2028.
We are Chester Zoo
We're not just an award-winning visitor attraction that's home to 30,000 incredible animals within 128 acres of stunning gardens. We're a major conservation charity committed to preventing extinction and restoring nature, both locally and globally.
As the world faces an extinction crisis, we're making a significant contribution to conservation when it's needed most. We are Chester Zoo and we prevent extinction.
The Role
We have an exciting opportunity for a Youth Volunteering Officer to join our Volunteering Team within the Conservation Education and Engagement Directorate.
As a Youth Volunteering Officer, you will work closely with the Volunteer Manager and the Networks for Nature project staff to deliver an inclusive volunteering programme for young people aged 14-25. The role focuses on creating meaningful opportunities that connect young people with conservation and social action, whilst supporting their personal development and wellbeing.
The Youth Volunteering Officer will recruit, train and mentor young volunteers, ensuring high-quality experiences that are inclusive, safe and impactful. The Youth Volunteering Officer will also recruit, train and support adult Youth Champion Volunteers who will be empower and support the youth volunteers to participate and engage in the volunteer programme.
As Youth Volunteer Officer, you will co-ordinate a supported programme for young people that will include practical conservation, visitor engagement and the Conservation Changemakers programme, designing and delivering their own projects while recognising and evidencing the skills they gain.
The role will also support the delivery of our wider youth programmes including our Environmental Leadership courses, and Youth Network events supporting pathways for young people to access training, events, and volunteer experiences.
We're looking for someone who can:
Programme Delivery
With guidance from the Volunteer Manager, coordinate and deliver youth volunteering opportunities for young people aged 14-25, including practical conservation activities, visitor engagement opportunities and social action projects. Support young people to develop skills, confidence and experience through meaningful volunteering.
Volunteer Recruitment and Support
Recruit, induct, train and support youth volunteers, ensuring they receive a positive and rewarding volunteering experience. Support young people to access pathways into conservation, community action and the wider youth programme. Recruit, train and support Youth Champion Volunteers who play a key role in encouraging and facilitating youth participation within the programme.
Inclusive Participation
Work proactively to reduce barriers to participation and provide tailored support for young people from diverse backgrounds, including those with disabilities, neurodiversity, mental health challenges or socio-economic disadvantage.
Youth-led Projects and Co-production
Coordinate and facilitate youth-led conservation and community action projects through the Conservation Changemakers programme. Enable young people to generate ideas, plan activities, take ownership of projects and evidence their learning and achievements.
Events, Training and Activities Planning and Delivery
With support from the Volunteer Manager, deliver volunteer events, training sessions, workshops and networking opportunities for youth volunteers, working with colleagues and partners to provide engaging and high-quality experiences. Support the delivery of youth programme events, including Environmental Leadership courses.
Participant Engagement Monitoring
Monitor participation through surveys, feedback mechanisms and regular check-ins. Collate engagement and outcome data, contributing to project evaluation and reporting for internal stakeholders and funders.
Daily Volunteer Engagement
Manage day-to-day communication with youth volunteers and Youth Champion Volunteers, including responding to enquiries, processing applications, maintaining records, organising rotas and training bookings, and providing ongoing support.
Safeguarding, Safety and Risk Assessments
Work with the Volunteer Manager to ensure all youth volunteering activities operate within safeguarding policies and procedures. Assist with risk assessments and ensure that appropriate welfare, wellbeing and safety measures are embedded throughout all activities.
Partnership Working
Work with the Volunteer Manager to develop effective working relationships with schools, colleges, youth organisations, community groups and relevant internal departments to increase participation, reduce barriers to engagement and strengthen programme delivery.
What makes Chester Zoo a great place to work?
Well, where do we start? Here goes…
We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.
As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.
Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?
The Package
• Fixed term contract until December 2028
• 35 hours per week
• Salary £24,062.50 per annum (pro rata based on 35 hours per week)
• The postholder will work 5 days out of 7 including a regular weekend day
• 33 days annual leave plus the option to buy or sell up to 5 days (pro rota)
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Cycle to work scheme
• Healthcare plan
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions
Our Requirements
• An understanding of and commitment to Chester Zoo's mission, vision and values.
• Experience of working with young people.
• Experience of coordinating, supporting or working with volunteers.
• Experience of delivering training, workshops or activities with a range of audiences.
• Knowledge of inclusive practice and supporting young people with diverse needs.
• Strong organisational, administrative and planning skills.
• Excellent communication and interpersonal skills.
• Excellent communication and literacy skills including by phone, face to face and via email/online discussion boards
• Ability to build positive relationships with young people, colleagues and partner organisations.
• Sound working knowledge of Microsoft Office applications and digital communication tools.
• Experience of working in a busy office environment as part of a team & on own initiative
• Full UK driving licence.
Although not essential, the following would be desirable:
• Knowledge of youth work/ youth engagement which could be demonstrated by a relevant qualification in youth work, education, community development, related field or relevant experience
• Experience of delivering conservation, environmental or outdoor learning activities.
• Experience of supporting young people facing barriers to participation.
• Working knowledge of volunteer management systems.
• Knowledge of safeguarding legislation and best practice.
• Experience of monitoring and evaluating volunteering activities
Additional Information
• Due to the nature of the role, this post is subject to an enhanced DBS check.
• The closing date for applications is 27/09/2026.
Networks for Nature is made possible with The National Lottery Heritage Fund, thanks to National Lottery players.
The client requests no contact from agencies or media sales.
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026
About the role
This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.
You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.
You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.
Key responsibilities include:
· Managing, triaging and prioritising incoming enquiries across multiple digital services
· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances
· Identifying safeguarding, data protection, legal or other high-risk issues
· Following enquiries through to resolution and maintaining accurate records
· Managing multiple open enquiries while keeping track of relevant statutory deadlines
· Identifying recurring issues and contributing to service improvements
· Updating help pages, internal guidance and standard responses
· Working collaboratively with technical and non-technical colleagues
About you
You will be a proactive self-starter with excellent judgement, organisation and attention to detail.
You will have:
· Experience providing user support within an online, digital or information-intensive environment
· Experience managing a high volume of enquiries
· Ability to recognise sensitive or high-risk cases and take appropriate action
· Familiarity with data protection principles in a support or case-handling setting
· Strong written communication skills with a clear and empathetic approach
· Confidence working independently and knowing when to escalate
· Ability to work effectively within a remote team
Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.
About mySociety
mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.
The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.
Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.
We’re looking for a Training Officer to help us develop and deliver high quality learning and professional development for people working with and for young people across the North West.
This is a great opportunity for someone who enjoys creating and delivering engaging training and supporting others to learn and grow.
Working with our Learning, Workforce Development & Equality Manager, you’ll help shape our learning offer and support a skilled, confident and connected youth sector workforce.
What you’ll be doing
Design and deliver engaging training and workshops (online and in person)
Build relationships with learners, partners and organisations
Support learning events, networks and Communities of Practice
Use feedback and evaluation to improve what we do
We’re looking for someone who has:
experience of training, facilitation or learning and development
confidence delivering engaging sessions to different audiences
good communication and organisational skills
an understanding of youth work or the issues affecting young people
a commitment to equality, inclusion and safeguarding
More information in attached recruitment pack - closing date Monday 21 Sep 2026 @ 12 pm
Interviews will be held in person on Tuesday 29 September 2026.
To benefit the lives of young people in the North West of England by providing opportunities for them to engage and become active citizens.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
REMAP is a national charity which helps disabled people across the UK, achieve greater independence and a better quality of life. Our community of volunteer engineers design and create equipment when no commercial alternative exists – at no charge to the individuals we help. We are the UK’s only charity providing innovative, custom made and personalised equipment for disabled people.
We are looking for an experienced Fundraising Manager to focus on leading and developing a diverse programme of fundraising activities that will generate sustainable income and support the organisation’s very compelling cause. REMAP is unique.
Our new Fundraising Manager will be ambitious and enthusiastic, with outstanding written communication and interpersonal skills who is able to develop excellent relationships with volunteers, donors and staff. They will:
To apply please submit your CV and Covering Letter outlining how you meet the personal specification by the deadline of midnight on Monday 28th September 2026. Interviews will take place online via Teams on 12th & 13th October 2026.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.