Digital communications officer jobs in Liverpool

As Head of Development, you will be an experienced fundraiser with a proven track record of securing funding from grant-giving trusts and foundations. Experience of developing support from other fundraising sources, such as individual donors, corporates or public sector funders, would be an advantage.

You will be skilled at understanding organisational needs, developing compelling funding propositions and writing persuasive, high-quality applications and reports. You will be an excellent communicator with outstanding writing skills, highly organised, proactive and full of initiative. You will enjoy building strong relationships with funders, donors and colleagues, and be excited by the opportunity to deliver fundraising activity in a collaborative, mission-driven organisation.

Working closely with the CEO, Deputy CEO, Senior Leadership Team, Trustees, and colleagues across Art UK, you will play a vital role in securing the funding that enables us to deliver our mission and bring art to everyone through the power of digital. You will lead, support and develop the Development team, while using your expertise to build strong relationships with funders and partners, communicate the impact of our work, and develop compelling opportunities for support.

Your commitment to equality, diversity, inclusion, and belonging aligns with our organisational values, and you are passionate about contributing to a positive workplace culture.

Visit our website to download the full information pack.

The marketing and communications team is small but mighty. We help people find the School for Social Entrepreneurs (SSE), understand what we do and take the next step, whether that is applying for a programme, booking a workshop, coming to an event, becoming a partner or engaging with our work.

We lead programme recruitment across SSE. That includes campaign planning, email marketing, social media, web content, partner communications and applicant journeys. We also manage SSE’s outbound communications, making sure our messages are clear, timely and joined up across newsletters, press, stakeholder updates, programme promotion and wider brand activity.

It is a creative, varied team where the work moves quickly and no two days feel the same. You will work across the full communications mix, helping us turn ideas, stories and programme information into clear, engaging content that reaches the right people and encourages them to act.

The work is fast-paced, but it is also genuinely rewarding. Good marketing at SSE means more social entrepreneurs hear about the support available to them, more partners understand our impact and more people see the value of social enterprise. We are practical, collaborative and always looking for ways to improve. If you enjoy making things clearer, sharper and more engaging, and you want to see your work make a real difference, this is a brilliant team to be part of.

Role purpose 

To lead the creation, development and optimisation of high-quality, audience-targeted content that supports marketing campaigns, strengthens brand awareness, and enhances engagement across a growing and increasingly diverse range of stakeholders. 

The role will address current capacity gaps within the Marketing and Communications team by generating, repurposing and managing multimedia content that supports programme promotion, brand storytelling and organisational positioning. 

Key relationships 

• Marketing and Communications Manager (line manager)
• Head of Marketing and Communications (dotted line)
• Business Development department, Innovation team, QA and Standards team, Programme Delivery team 
• Centres, particularly Centres of Excellence
• External stakeholders (partners, educators, young people)
• Internal staff contributing to content 

Key responsibilities 

Campaign Support: 

• Work closely with the wider Marketing and Communications team to provide content for campaigns and central communications
• Support delivery of increased campaign volume, scale and impact

Content Optimisation and Repurposing: 

• Repurpose content into multiple formats for use across channels (social, email, web, campaigns etc.)
• Ensure content is effectively reused to maximise reach and value
• Maintain a pipeline of diverse content to support audience segmentation

Content Creation and Development: 

• Develop multi-format content (video, written, visual, digital) tailored to different audiences and sectors 
• Generate evergreen content that can be reused and adapted across campaigns and channels 
• Produce content that supports strategic content aims 

Stakeholder Engagement: 

• Build and manage relationships with internal and external stakeholders to generate authentic, impactful content
• Facilitate user-generated content, including youth voice and partner contributions

Insight and Continuous Improvement: 

• Gather feedback from stakeholders and audiences to refine content effectiveness
• Contribute to test-and-learn approaches to improve engagement and conversion
• Monitor performance indicators such as engagement rates, CTRs and website traffic 

People management responsibilities 

• No direct line management responsibility
• Will support coordination of contributors (internal staff, partners, freelancers where applicable) 

Skills and experience – essential 

• Ability to coordinate multiple projects and deadlines 
• Experience in content creation across multiple formats (digital, video, written)
• Strong copywriting and storytelling skills
• Ability to tailor content to different audiences and sectors
• Experience working with stakeholders to generate content
• Understanding of marketing and communications principles

Skills and experience – desirable 

• Experience capturing content on location
• Experience with brand development and positioning
• Knowledge of content performance analytics
• Experience in education, youth, or sport sectors 

Training and qualifications 

• Experience in marketing, communications, media or related field
• Ongoing professional development in content, marketing or digital communications desirable 

Development/career pathways for this role 

• Progression into Senior Content or Campaign roles
• Development into Marketing and Communications leadership pathways 

Personal qualities – for all roles in the Leadership Skills Foundation 

• Self-motivated and able to work autonomously 
• Customer focused 
• Effective and confident communicator 
• Proactive in approach and able to work on own initiative both collaboratively and independently 
• Adaptable to operational requirements and willing to learn 

Personal qualities – specific to this role 

• Creative thinker with strong storytelling instincts
• Highly organised with attention to detail
• Curious and proactive in identifying content opportunities
• Comfortable engaging with a wide range of stakeholders
• Resilient and adaptable in a fast-paced environment 

Main Purpose of the Post

The Chief Executive will have overall responsibility for all aspects of the day to day running of the RLSS and all its services. This will include management of staff and ensuring the services are meeting the needs of those who require them, in addition to managing finances, membership and external relationships. The post holder will be accountable to and work closely with the Board Chair and its Directors to set the strategic direction and further develop the business model which will serve Religious Life Groups for the future.

Key Duties and Responsibilities

Strategy & Leadership and Governance

· Provide visible, ambitious, and focused leadership of the RLSS.

· Be overall responsible for the management of the RLSS working in conjunction with the Chair and Directors to provide leadership.

· Lead and contribute to the Board’s overall development of the strategy and annual plans to ensure achievement of a One Church approach to applying the Church’s safeguarding standards.

· Ensure risks to the overall objectives of the RLSS are identified, mitigated, and reported to the Board.

· Develop a culture of resilience, adaptability, and continuous learning within the organization to navigate challenges and maintain trust among victims/survivors and members.

· Develop and promote services and practice improvements which are designed to mitigate risk and improve understanding within safeguarding.

· Effectively sustain a culture that consistently meets the needs of and engages with victim/survivors and with Religious.

· Foster and develop a climate of shared accountabilities, learning and continuous improvement.

· Ensure the RLSS meets it statutory, legal, and regulatory obligations.

· Ensure appropriate presentation and reporting to the Board (and any sub committees and advisory groups) on the progress of the RLSS and on all matters relevant to the discharge of the Board’s responsibilities.

· Oversee all promotional activities, press releases, digital presence, radio, and newspaper interviews.

Staffing & Management.

· Be accountable for the recruitment, retention, ongoing development, and wellbeing of RLSS staff.

· Enthusiastically and effectively, lead, shape, and influence teams to deliver the vision and goals of RLSS to ensure best practice in the delivery of all its safeguarding services. 

· Create a supportive working environment which promotes transparency and collaboration in safeguarding.

· Ensure that high quality people management is embedded across the service and foster a high performing culture with shared accountabilities and continuous improvement. 

· Ensure the effective management and implementation of robust performance management and appraisal processes.

· Provide direction, support, and set clear objectives to immediate line reports.

· Provide or arrange professional supervision to safeguarding case working staff.

· Produce, review and update plans relating to service areas.

· Establish and maintain effective and secure record keeping systems.

· Ensure the management and implementation of regular quality assurance, audit, performance management and reporting, using effective management information systems, ensuring this meets CSSA’s requirements.

Collaboration/Networks.

· Contribute to strategic level initiatives with key partners, particularly the Catholic Safeguarding Standards Agency (CSSA) and relevant statutory agencies, to ensure joint planning, access to resources and the development of interagency strategies.

· Build strong and dynamic relationships and networks within and outside the Church to deliver better outcomes for Religious in safeguarding.

Policy and Procedure

· Ensure a robust and up to date Policy & Procedure framework approved by the Board is in place including HR, Health and Safety, Data Protection and operational delivery.

· Ensure there is a system in place to review approved policies and procedures to ensure that substantial changes or additions are brought to the Board for decision.

· Undertake operating compliance exercises including annual risk assessments, health and safety checks and reporting on incidents and near misses.

· Ensure

 

Finance & Resources

· In conjunction with the Board of Directors, develop a long-term funding strategy, including gathering data, completing research, developing models to ensure the service is cost effective.

· Agree and deliver to budget maintaining a reserve level in line with policy and monitor all budgets and provide financial reports to the Board of Directors.

· Be responsible and accountable for all finances and resources within the teams, ensuring value for money, the avoidance of waste, and the efficient and effective use of all resources.

· Ensure the equitable and timely allocation of work, assuring the most appropriate interventions that timescales are being met and appropriate records maintained.

· Be responsible for all contracts, tenancy agreements and leases.

· Have overall responsibility for the security of confidential information, use of computers and database information.

· Well-developed database and Microsoft Office skills.

This a summary of the key activities of the post.  It is not intended to be an exhaustive list and the post-holder may be required to perform other duties which are appropriate to the scale and nature of the job role.

Role Requirements

Essential Criteria you need to be able to demonstrate:

Strategic and system leadership

• Experience of working at Chief Executive level in similar size/larger organisation.

• A strong track record leading organisations, setting direction and delivering outcomes

• Resilience and the ability to work under pressure whilst showing consideration to others.

Culture and capability building

• motivating people, driving, and evaluating performance, and building a positive and inclusive culture

Commercial and professional judgement

• Professional knowledge and experience that evidence a strategic and operational understanding of safeguarding

• Management skills including finance, planning, project management and marketing.

• Strong commercial acumen.

• Experience of negotiating and managing contracts.

• Excellent verbal and written communication skills, and competence in using digital technology for service delivery across the organisation.

• A creative thinker, proven leader with a ‘can do’ attitude which is results orientated.

Stakeholder engagement and influence

• Interpersonal and listening skills; an ability to deal sensitively with those in Religious Life, Victims/Survivors public, the vulnerable and their families/representatives.

• Skills in conflict resolution, negotiation and problem solving.

• Experience of reviewing evidence and taking appropriate action where necessary; applying sound judgement, with an attention to detail; maintaining confidentiality and building trust

• Ability to respond, sensitively and fully to complaints.

 

Desirable Criteria you need to be able to demonstrate:

· Understanding of the way in which faith-based organisations respond effectively/ dysfunctionally to safeguarding issues

· Senior management experience in the charitable sector

Due Diligence – Please note that as part of the safer recruitment process, due diligence including social media checks will be undertaken on appointable candidates.

Social Media Officer at Freedom for Animals

Salary: £5,245.50 per annum
Contract: Part-time (7.5 hours per week), Temporary (12-month contract with the possibility of extension)
Location: Remote, with travel across the UK as required
Closing date: 31st July 2026 (We may appoint before the closing date, so early applications are encouraged)

Job Description

Freedom for Animals is one of the UK's longest-running animal rights organisations. Since 1957, we have been working to end the exploitation of animals through undercover investigations, research, campaigns, political lobbying, education and grassroots activism. Our vision is simple: Freedom for all animals.

We are now seeking an experienced Social Media Officer to help grow our online community, inspire action and strengthen Freedom for Animals' digital presence.

This is an exciting opportunity to play an important role in sharing powerful stories, promoting campaigns and engaging supporters across our social media channels. Working closely with our Co-Directors, Campaigns and Fundraising teams, and Graphic Designer, you will help communicate our work across our key campaign areas, including zoos, aquariums, mobile zoos, circuses, bird of prey centres and the exotic pet trade.

The successful candidate will join a small, dedicated and ambitious team where every member has the opportunity to make a real impact. You will plan and schedule engaging social media content, write compelling copy, help deliver coordinated campaign and fundraising activity, monitor performance and identify opportunities to increase engagement and reach.

We're looking for someone who understands how to use social media to inform, inspire and mobilise audiences. You'll be confident planning content, writing engaging copy, identifying trends and opportunities, and ensuring our social media channels reflect Freedom for Animals' voice, values and mission.

You will have experience managing social media accounts, excellent copywriting and communication skills, and the ability to work independently while collaborating effectively with colleagues. A strong understanding of social media platforms, analytics and audience engagement is essential, together with a genuine commitment to animal rights.

This is an excellent opportunity for an experienced social media professional looking to use their skills to create meaningful change for animals. Your work will help expose cruelty, inspire action, grow our movement and support campaigns that challenge the exploitation of animals across the UK.

To apply, please submit your CV together with a covering letter explaining how your skills, knowledge and experience meet the requirements of the role and person specification.

Freedom for Animals is committed to being an equal opportunities employer and to creating a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds and communities.

The successful candidate will be expected to share Freedom for Animals' vision, values and commitment to ending the exploitation of animals.

We are looking for a creative, strategic, and community-minded digital content creator & storyteller to increase our reach, elevate our voice, engage our community, and clearly communicate our value proposition. This role involves owning the end-to-end execution of our monthly member newsletter and driving growth and engagement across our social media channels and website.

Joining the NNA means using your creativity to shine a light on neonatal nursing across the UK. We’re a small, committed team with a big national role. Your work will help strengthen the voice, visibility and impact of the neonatal nursing profession.

If you love connecting with people and creating emotive, high-performing stories, we want to hear from you.

This is a remote role, with some travel to meetings and events. We offer flexible working arrangements.

The Community Engagement & Support role is about providing greater sustainability and resilience for the Fahr’s Disease community and Fahr Beyond as a charity. The post holder will be building the capacity for Fahr Beyond to provide support for people living with Fahr’s and their families through creating a volunteer network that can provide an ongoing fortnightly support group. Additionally, through working with other organisations, the post holder will develop more support pathways and opportunities for patients; this is envisioned as strategic work within the Parkinson’s and Dementia space.

This post will also play a key role in bridging Fahr Beyond’s work with the community and medical professionals to develop awareness of Fahr’s Disease.  

What will you do in the role?

Volunteer Mobilisation & Management

• Support the development of a volunteer strategy for Fahr Beyond
• Actively manage the establishment of a volunteer network utilising prior expressions of interest, and you will support the onboarding of volunteers
• The main point of contact for volunteers and help resolve matters they may have

Engagement & Communication

• Monitor and respond to incoming correspondence to Fahr Beyond, along with assigning any actions for response to the appropriate volunteer
• Support the trustees and volunteers with managing Fahr Beyond’s social media
• Work with Fahr Beyond volunteers to ensure that Fahr Beyond maintains regular communications with patients, medical professionals, and key partners
• ·Represent Fahr Beyond at sector events and/or meetings, particularly with organisations we are a member of

 

Project & Event Management

• Support (and if required coordinate) Fahr Beyond’s education and awareness events for Fahr’s Disease, and events connecting multiple stakeholders in the Fahr’s Disease space
• Support volunteers in creating fundraising and community involvement activities (online and potentially in-person) 

About Us

UKATA is the leading professional body in the UK for those learning and practicing Transactional Analysis (TA). Founded in 1974, UKATA has grown into a vibrant community of over 1100 members, from curious learners to advanced practitioners, all dedicated to the growth of TA theory and practice. UKATA is an organisational member of the UK Council for Psychotherapy (UKCP) and the European Association of Transactional Analysis (EATA).

The Opportunity

This is a key operational role at the heart of UKATA. You’ll combine day-to-day operational coordination with responsibility for agreed projects and organisational improvements. You’ll also support members, governance, communications and events, working closely with the Managing Director, contractors and volunteers to help deliver an excellent experience for our members.

No two days are the same. One day you might be coordinating an online event, updating our website or producing reports from our membership management system to support decision-making. The next you could be designing an internal process, supporting our National Conference or leading a new organisational project.

What You'll Do

• Play a central role in the smooth day-to-day running of UKATA and helping improve how we work
• Lead key projects to improve systems, processes and the member experience
• Support members, governance and UKCP registration processes
• Maintain and develop our CRM, website and digital systems
• Help deliver communications, events and member engagement
• Work closely with trustees, volunteers and contractors to support the organisation
• Build relationships with members, registered training providers and other stakeholders

About You

We’re looking for an organised, proactive and collaborative professional to join our small team – someone who:

• enjoys bringing structure to a busy and varied workload
• is proactive and confident using their initiative
• likes turning ideas into practical action
• builds positive working relationships with a wide range of people
• communicates clearly and professionally
• enjoys balancing day-to-day administration with longer-term projects and improvements.

What We Offer

This role offers the chance to work with a respected organisation while making a genuine difference to our members and the wider TA community. You'll have:

• Flexible, remote working arrangements, with regular UK travel
• A varied role with genuine ownership and opportunity to shape how we work
• A supportive, collaborative team, working closely with members and volunteers across the UK
• Ongoing learning and professional development
• Employer sick pay scheme
• Employer pension contribution
• Reasonable travel and accommodation expenses for work-related travel.
• 33 days annual leave per annum (FTE), including bank holidays

Location and Working Hours

This is a home-based role with flexible remote working arrangements. Regular travel across the UK is required to support conferences, trustee and committee meetings, planning days, and other organisational activities. On average, this is expected to be around once a month, although the level of travel will go up and down, with some periods busier than others. Reasonable travel and accommodation expenses will be reimbursed in line with UKATA policies.

We are looking for someone who can work 30 hours across at least four days a week, primarily during normal weekday office hours. Some flexibility will be required to attend occasional evening meetings and weekend events.

Salary

The full-time equivalent salary for this role is £40,000. The pro rata salary is £32,000. 

Are you a highly motivated and experienced fundraiser and communicator who is looking to join an exciting organisation that’s truly making a difference?

The Jon Egging Trust are seeking an exceptional Fundraising & Communications Officer to help generate income and raise our profile. You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes.Your role will be to support a portfolio of events, develop compelling content and generate awareness of JET’s mission and impact to engage new and existing supporters and inspire them to give and/or fundraise for us. the role is temporary for six months with potential for permanent employment.

The successful candidate will have experience supporting or delivering fundraising activity across multiple income streams, developing and delivering communications plans and content across multiple channels with excellent written and verbal communication skills.

We are looking for a person who is highly motivated, organised and used to working in a fast-paced environment with competing priorities and multiple stakeholders. Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.  

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 45,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working

• Enhanced annual leave

• Homeworking allowance 

• Occupational pension scheme

• Occupational sickness scheme

• Special paid leave provision

• Enhanced family leave 

Download the Candidate Information Pack  

Read our Applicant Privacy Notice 

Child and adult at risk protection policy statement 

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form.

The closing date is Sunday 12 July at [23:59].

Preliminary interviews to be held week commencing 20 July. 

In-person interviews likely to be held in Birmingham or London (tbc) on Wednesday 29 July. 

Questions? 

Contact us through our website. 

Please note:

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback. 

To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role. As part of our recruitment process, we want to make clear that we are not able to offer visa sponsorship for this position. 

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy.

The Stuart Hall Foundation is seeking an experienced Operations and Finance Manager to support the effective financial, operational, and governance management of the Foundation. Working closely with the Executive Director, team and Trustees, the role plays a key part in ensuring the smooth day-to-day running of the organisation and its long-term sustainability.

About the Stuart Hall Foundation

Inspired by the life and work of the eminent scholar and intellectual Professor Stuart Hall, the Stuart Hall Foundation (SHF) was launched in 2015 by his family, friends and colleagues to continue his life’s work and build on his unique and distinct legacy by attending to the urgent political, social, and cultural questions of our time. Our mission is to popularise critical thought by supporting the creative and intellectual development of a new generation of artists, academics and activists who are dedicated to challenging issues of inequality through their work. We pursue this mission by equipping underrepresented practitioners with the learning resources and research opportunities necessary to shape and expand public debates on politics, history and culture. We fulfil our mission by:

• Creating Opportunities - offering artist residencies, commissions, scholarships, fellowships, and other opportunities to underrepresented people from a variety of backgrounds, disciplines, and geographic locations.
• Convening Spaces - creating digital and physical spaces for the public, our network of artists, researchers, activists and other stakeholders to exchange and generate ideas together.
• Developing Digital Resources - creating free-to-access digital learning resources that encourage critical thinking and interdisciplinary approaches to address contemporary political and cultural issues (across arts, academia and cultural activism).

Role Description

The Operations and Finance Manager will play a central role in ensuring the effective day-to-day running of the Foundation. The postholder will lead on governance, administration, finance, compliance and organisational systems, ensuring the charity operates efficiently, meets its regulatory obligations and has the infrastructure required to deliver its strategic objectives.

Working closely with the Executive Director, team, Treasurer, and Trustees, the Operations and Finance Manager will oversee financial management, governance processes, organisational administration and operational planning, while also supporting fundraising activities to ensure the Foundation’s long-term sustainability and effectiveness.

Required Experience and Skills

Operations, Finance and Governance

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.
• Understanding of charity governance and experience supporting Boards, Committees, or Trustees.
• Strong financial management experience, including budgeting and cash flow monitoring, invoice processing, payroll administration, project budget reconciliation, preparation of management accounts and financial reports, and coordination of year-end accounts preparation.
• Excellent attention to detail, with a track record of maintaining accurate records and ensuring compliance with organisational policies and procedures.

People and Organisational Management

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture.
• Ability to handle sensitive and confidential staff and organisational information.
• Excellent organisational and project management skills, with the ability to manage multiple priorities and deadlines.

Communications and Digital Skills

• Strong written and verbal communication skills.
• Highly IT literate, with proficiency in Microsoft Office applications (including Word and Excel) and the ability to quickly learn and use a range of digital collaboration and organisational tools, such as Zoom, Dropbox, Notion, and similar software.

Personal Attributes

• Proactive and adaptable, with the ability to take initiative, prioritise tasks, and respond effectively to changing circumstances.
• Collaborative and personable, with excellent interpersonal skills and the ability to work effectively with colleagues, Trustees, stakeholders, suppliers, and partners.
• Passionate about organisational planning and supporting teams to operate effectively and efficiently.  

Desirable Experience

• Experience supporting grant management, fundraising administration, or donor reporting.
• Experience using cloud-based accounting software, such as Xero, to support financial management and reporting.
• Experience working remotely and managing priorities effectively within a distributed team environment.
• Interest in the work, legacy and impact of Professor Stuart Hall

 Application Process

To apply, please complete the online application form, available on the Stuart Hall Foundation's website.

As part of the application form you will be required to submit a CV (maximum two pages), a one-page A4 cover letter, and contact details for two professional referees.

We also encourage applicants to complete our Equal Opportunities Monitoring Form. This is optional and will not form part of the selection process.

The deadline for applications is 2nd August 2026 at 23:59pm. Unfortunately, we are unable to accept late applications.

Interviews will take place via Zoom on w/c 24th August 2026.

The appointment is subject to satisfactory previous employment references.

Diversity, social justice and access were central to Stuart Hall’s work in education and the arts, and are embedded in the Foundation’s values, programme and approach. The Stuart Hall Foundation is an equal opportunities employer and welcomes applicants from all backgrounds.

Digital Service Manager

We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.

Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026

About the Role

mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.

Key responsibilities include:

· Managing complex and high-volume digital services, ensuring excellent user support

· Overseeing escalations, priority cases and rights-based requests including GDPR related matters

· Maintaining policies, processes and governance standards across services

· Managing service risk, reporting and compliance with relevant legislation

· Identifying opportunities to improve user experience and service delivery

· Supporting and developing a User Support Officer and working alongside volunteers

You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.

About You

You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.

You will bring:

· Experience managing user-focused digital services

· Strong understanding of GDPR and information rights requests

· Knowledge or experience of Freedom of Information, media law or online community moderation

· Excellent organisational, problem-solving and communication skills

· Experience improving processes and delivering high-quality services

· The ability to work effectively within a remote and geographically distributed team

You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.

About the Organisation

mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.

The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.

Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.

From Puppy to Partnership: Help Transform Lives Through Fundraising
Manage our Puppy Sponsorship and Regular Giving programmes to make a tangible difference by directly funding life-changing assistance dogs for disabled people. 
 
About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
 
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.
 
The Role

Position: Individual Giving Officer (Sponsorship & Regular Giving)
Hours: 37.5 hours per week
Location: Homebased 
Travel: Occasional travel to the National Training Centre, in Leicestershire to support during busy appeals and quarterly fundraising meetings. 
 
You will be responsible for the management and growth of the charity’s puppy sponsorship and regular giving programmes. You will be building relationships with supporters and internal stakeholders, co-ordinating communications and updates, managing sponsorship and payment records and helping to raise funds to support the organisations aim and objectives.
 
What You'll Be Doing

• Raising funds via our new look Sponsor a Puppy scheme and regular giving programme. 
• Coordinate day to day operations of the puppy sponsorship programme.
• Act as the main point of contact for puppy sponsors and regular giving supporters.
• Build positive long-term relationships with supporters.
• Work with the Communications Team to create pupdates, social media posts and sponsorship campaigns and collect puppy photos, stories and progress updates from staff and volunteers.

 
About You

• Demonstrable experience in individual giving and appeal/communications management.
• Demonstrable experience of managing campaigns/ communications and appeals on all digital platforms.
• Ability to manage a varied workload and take initiative to prioritise.
• A successful track record of securing and maintaining income from individuals.
• Proven experience of effectively managing relationships with volunteers, supporters, and/or external stakeholders/audiences.

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
 
Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives or transferable skills such as marketing, and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
 
Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
 
Closing date: 10 August 2026
 
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

REF-229 764

Join NAPA as Our Fundraising Officer

At NAPA, we're looking for an energetic, creative, and relationship-driven Fundraising Officer to help grow the resources that power our mission.

What You'll Do

• Develop and deliver innovative fundraising campaigns.
• Build and nurture relationships.
• Organise and support fundraising events and campaigns.
• Work closely with colleagues to share the impact of our work through engaging stories and communications.
• Help shape the future of our fundraising strategy.

We're Looking For Someone Who:

• Has experience in fundraising.
• Is an excellent communicator with outstanding people skills.
• Can inspire others to support a worthwhile cause.
• Is organised, proactive, and results-focused.
• Thrives in a collaborative environment and enjoys bringing fresh ideas to the table.
• Please note: this is a part time 18 month fixed term contract. 

Why Join NAPA?

• Be part of a passionate and supportive team.
• Make a tangible difference every day.
• Enjoy opportunities for professional growth and development.
• Help create sustainable change through innovative fundraising.
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Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.