Digital delivery manager jobs

About Us

The Greater Manchester Women’s Support Alliance (GMWSA) was established in 2016 by seven organisations who provide support services to women across all ten boroughs in Greater Manchester (GM) who may be vulnerable or have unmet support needs.

We came together as the GMWSA in order to ensure that our collective voice is heard by policy makers and commissioners of services. We represent the interests of our beneficiaries and service users, we share good practice and experience and ensure that no service operates in isolation. GMWSA is now formed of nine Member and Associate Member women’s centres having a presence in each of the 10 local authority areas across GM all of whom are collectively funded to deliver support services across GM to women either involved in the Criminal Justice System, or whose vulnerability and marginalisation leaves them at risk of offending, but all also have individual funding streams to ensure their provision reaches every woman in need of support.

Alliance members offer a full range of services to women who need support around issues such as domestic abuse, housing, mental health, substance misuse, education, employment, training, and confidence/self-esteem, all delivered with a trauma responsive approach. 

This post is open to WOMEN ONLY, exempt under the Sex Discrimination Act (1975) Section 7(2) and in accordance with our safeguarding procedures, will require a DBS check.

Purpose of the Role 

We are looking for a Chief Executive Officer to join GMWSA to transform the Alliance to meet future challenges around function and funding.

You will shape and implement the strategic direction of the Alliance, ensure the smooth running of the charity, provide leadership to staff, support the Board of Trustees to fulfil its strategic and governance duties and ensure the delivery of grants and contracts.

Main Duties & Responsibilities

Strategic Direction

• Provide leadership and direction for the organisation and its staff in line with our vision.
• Clearly articulate and communicate GMWSAs vision, mission and values to staff, partners and others.
• Drive GMWSA’s strategy and business plan while establishing clear targets.
• Lead the development of innovative programs and services that align with GMWSA's mission.
• Ensure awareness of relevant current and changing legislation and good practice.
• Proactively build, maintain and leverage relationships with strategic partners, stakeholders and influencers to shape policy, secure support and ensure GMWSA’s voice is heard in key local and national forums.

Supporting the Board

• Responsibility for working with and advising the Board of Trustees with regard to strategic developments, delivery of grants and contracts, opportunities and challenges.
• Responsibility for working with the Board to develop the relationship with members.
• Support the Board of Trustees to ensure that the organisation is in all aspects legally and financially compliant and operating to best practice.
• Advise and work with the Chair and Board of Trustees in developing its structures.
• Ensure GMWSA has up-to-date policies on safeguarding, data protection and other regulatory requirements and that these are reviewed regularly and adhered to.
• Act as Company Secretary and Safeguarding Lead for the charity, undertaking appropriate training as necessary.
• Develop and maintain a risk management strategy to identify, monitor, and mitigate risks affecting GMWSA, including financial, legal, and reputational risks. 

External Affairs

• Promote and encourage multi-agency partnerships with third sector, statutory bodies and the funding and delivery of projects, following our code of ethics and strategy.
• Ensure effective participation in relevant local and regional networks and foster relationships with community leaders and stakeholders.
• Oversee the development of systems to measure the organisation's impact, ensuring clear, evidence-based reporting of outcomes to funders and stakeholders.
• Lead on using evaluation findings to drive improvements in services, delivery models and organisational strategy.
• Represent the work of GMWSA in publicity and media opportunities, with quotes and interviews, ensuring a consistently good public image and reputation. 

Finances and Fundraising

• Accountable for fundraising from a range of sources to deliver GMWSA’s agreed strategic objectives in the medium term and working towards an increased sustainability in the long term.
• Responsibility for liaising with funders, writing applications and applying for grants from various government funds, trusts and foundations.
• Responsibility for securing corporate partnership.
• Ensure grants are spent appropriately within aims of the charity, the grants’ terms and in accordance with Charity Commissioner regulation.
• Ensure effective grant management processes are in place across member organisation in order to deliver grants and contracts.
• Report to funders in a timely and accurate way.
• Oversee budget management.
• Oversee all financial reporting ensuring it is accurate and done on a timely and regular basis, including the annual accounts/annual report.

People Management

• Provide leadership, direction and motivation for the team of staff, ensuring supervision and appraisals are carried out regularly.
• Lead on embedding EDI principles and ensuring the GMWSA’s policies and practices reflect its commitment to antidiscrimination and inclusivity.
• Lead initiatives to strengthen internal infrastructure to align with long term strategic goals.
• Ensure robust professional development opportunities for staff fostering an environment of learning and growth. 

Digital Transformation

• Ensure GMWSA is compliant with funder requirements to become IASME accredited.
• Develop and lead a digital transformation strategy to improve internal processes, communication, and service delivery, making the most of emerging technologies.

Person Specification

Knowledge and Experience

• Proven ability to think strategically and develop and implement long-term plans.
• Experience of leading organisational change and managing periods of transition.
• Experience of managing a dedicated team with a range of roles and responsibilities.
• In-depth knowledge of the charity sector, including relevant legislation, best practice, and compliance requirements.
• Strong understanding of financial planning, budgeting, and financial management, including preparation for year-end in line with Charity SORP.
• Proven track record of securing funding from a range of sources, including trusts, foundations, statutory bodies, and commissioners.
• Experience of managing commissioned services or programmes of work.
• Understanding of safeguarding responsibilities and risk management.
• Working knowledge of data protection regulations and responsibilities.
• Knowledge of national and regional policies relevant to our work, including a strong understanding of the VCFSE landscape in Greater Manchester.
• Understanding of the role of a Board of Trustees with experience enabling good governance and compliance.

Skills and Leadership Style

• A motivational and collaborative leadership style that fosters trust and enables people to thrive.
• Ability to develop and communicate a compelling strategic vision that inspires internal and external stakeholders.
• Excellent public speaking and presentation skills, with the ability to represent the organisation with credibility and impact.
• Strong written communication skills for funding applications, reports, policy responses, and wider communications.
• Ability to build and sustain positive relationships with a wide range of stakeholders and strategic partners.
• Strong critical reasoning and listening skills; able to analyse and synthesise complex information and make sound decisions.
• Ability to manage multiple priorities, balancing short-term pressures with long-term strategic goals.
• Proven ability to lead service and organisational development, including improving systems and processes for greater efficiency and impact.

Values and Personal Qualities

• High level of empathy and understanding of the challenges experienced by the communities we support.
• Committed to the values, vision, and social purpose of the Alliance.
• A strong advocate for equality, diversity, and inclusion, actively embedding these principles in our culture and practice.
• Personal resilience, with the ability to remain focused and effective under pressure.
• Open to alternative perspectives and committed to listening to diverse voices to inform decision-making.

Accountable to: The Board of Trustees

Hours: 37.5 hours per week

Salary: £45,000 - £47,000 per annum dependent on experience.

Pension: 5%

Annual Leave: 25 days, plus bank holidays and the days between Christmas and New Year, rising by 1 day per year of continued service to a maximum of 30 days. 

Job Title: Individual Giving Officer

Team: Fundraising

Location: Hybrid (split between home-working and London)

*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of the role

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

You will join a small, high-performing team responsible for generating £5 million per year from individual giving, legacies, grants and corporate partners, all to deliver the Ramblers ambition for a future where everyone can enjoy the benefits of walking in nature.

Working closely with the Product & Innovation Manager, you will play a key role in delivering the fundraising strategy, leading on the delivery of our individual giving and legacy marketing campaigns across a range of channels. You will create high-quality, compelling campaign materials and ensure an excellent donor experience.

Key Responsibilities:

Income generation

• Play a key role in the implementation and delivery of the individual giving and legacy marketing strategy
• Support the growth of individual giving income in line with annual targets
• Develop and deliver regular cash and legacy marketing appeals to a high level, including:
  • Developing propositions and cases for support
  • Create compelling direct marketing materials, including writing persuasive copy and developing strong creative content
  • Project management to ensure delivery on schedule and within budget
  • Managing relationships with agencies and suppliers including design and print
• Manage a portfolio of affiliate fundraising campaigns

Donor stewardship

• Ensure the Customer Relationship Management (CRM) system is used effectively to facilitate accurate supporter stewardship and reporting
• Effectively manage communications with supporters, including ensuring that donations are thanked appropriately, managing fundraising inboxes, and responding to queries
• Working with the Production & Innovation Manager, identify a pipeline of potential mid- and high-value donors for stewardship and conversion

Data and reporting

• Produce campaign and programme level reporting and analysis
• Work closely with the data team to ensure selections are accurate, timely and relevant to our various audiences, and use income data to make recommendations for future campaigns
• Maintain accurate, up to date and compliant records of individual giving campaigns and appeals
• Provide regular financial reports and reforecasts to the Product & Innovation Manager and Head of Fundraising

Relationships

• Build strong working relationships with staff within various functions of the Ramblers
• Work with other members of the Fundraising, Communications and Supporter Care teams to ensure that all supporter communications are part of an integrated supporter journey

The Person

Knowledge, Skills and Experience

Essential:

• Experience working within a target-driven fundraising or direct marketing team, ideally within an individual giving context
• Experience of managing fundraising or marketing projects across a range of channels, such as direct mail, social media and email
• Experience of data-driven marketing campaigns, including segmentation and campaign analysis to meet objectives
• Excellent communication skills, with the ability to tailor communications to a wide range of audiences
• Excellent creative skills, including the ability to write compelling, accurate and persuasive copy across a range of channels
• Competent in the use of IT tools including Word, Excel and PowerPoint
• Experience of working with CRM systems

Desirable:

• Experience of working with the Salesforce CRM
• Experience of legacy marketing, or an understanding of charity legacy giving
• Experience of using digital marketing tools including Mailchimp and social media advertising platforms
• Familiarity with relevant legislation and guidance, including UK data protection law and the Code of Fundraising Practice

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships
• A positive and professional attitude
• Excellent attention to detail
• Proactive and self-motivated with the ability to work independently
• Adaptable and flexible in a fast-paced, target-driven environment
• Strong sense of responsibility and accountability
• Committed to the principles of inclusions and enabling everyone to feel welcome in the outdoors

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Job summary including context
Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes.

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.

About the role
Over the next five years, our fundraising team are embarking on an ambitious growth strategy to increase our income from c. £1m to £1.7m. This is alongside our commitment to spend a significant amount of our organisational endowment to invest in our campaigning, new services, digital capabilities and core infrastructure.

We have recently reshaped the team to create a new Partnerships and Philanthropy (P&P) programme. This unites our corporate partnerships, major donors, and trusts & foundations. With P&P contributing around 80% of our total fundraised income, this is a vital and expanding area.

This new role will support the new P&P Lead in providing outstanding stewardship to Partnerships & Philanthropy supporters, ensuring every commitment is delivered with care and purpose. You’ll play a key role in activating partnership activities, shaping standout content, and helping to build lasting, transformational relationships that drive real impact for young women.

EDI statement and sense of flexible working and workplace culture
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates. We use positive action under section 159 of the Equality Act in relation to race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the racially minoritised candidate in order to diversify our staff team.

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home.

We offer:

•  27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
• Enhanced parental leave irrespective of length of service
  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid
• 2 annual wellbeing days
• Annual discretionary organisation Christmas closure (25th December – 1st January)
• 5% pension contribution
• Employee Assistance Programme
• Learning and development budget
• Flexible working which is fully embedded in our working culture

​Deadline to apply – Friday 4th July, 5pm
You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.

An exciting career opportunity for an enthusiastic and initiative-taking health promoter to work as part of THT South’s dynamic Brighton based health promotion team. You will be delivering health promotion interventions, supporting, and advising individuals from at-risk communities with the aim of reducing HIV risk and maximising sexual health.

The focus of your work will be the delivery of  HIV and STI testing via our central Brighton clinic to group most impacted by poor sexual health. You will receive full training to deliver testing, but any previous clinical experience is welcome.

You will have a good understanding of the issues relating to HIV and poor sexual health and knowledge of and sensitivity to the needs of higher risk adults in relation to HIV and sexual health promotion.

You will also lead on our local social media activity, promoting the service and our campaigns consulting with our digital team and working within the charity’s guidelines. 

Applications from people with lived experience and / or diverse backgrounds are particularly welcome.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

• £70,000
• 35 hours
• Permanent
• Location- Hybrid, based between home and at the London office on a weekly basis
• Closing date: 6th July 2025
• Interview date: w/c 14th 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Associate Director of Brand & Marketing Communications with excellent brand, marketing and digital experience at a leadership level to lead our Brand and Marketing Communications Team.

As, you'll provide inspirational leadership to a key team at the heart of our organisation. You’ll be responsible for the development and execution of our brand, marketing and digital strategies. You'll also oversee the delivery of impactful and audience-driven campaigns that grow awareness, engagement and income for Young Lives vs Cancer while supporting our influencing goals.

You will be line managing our Head of Strategic Communications and Head of Digital to lead successful, teams who can creatively deliver on our organisational strategy.

The role demands an agile creative thinker with strong leadership, a strategic mindset and a deep understanding of our diverse audiences. As well as managing and inspiring your team, you’ll create strong connections throughout the organisation, ensuring everyone can access the strategic and creative services they need to tell the charity’s story in a way that really connects with people.

This role is subject to a criminal record check. In the event of a successful application a Basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

• Lead and develop a high-performing team of marketing, brand and digital professionals.
• Lead the development and delivery of the charity’s brand and marketing communications strategy, aligned to the organisational strategy and the system ‘North Star’, ensuring our positioning and voice are clear, compelling and visible.
• Champion a culture of creativity, collaboration and insight-driven decision making fully aligned with our values.
• Lead the development of our audience personas and engagement work to enable effective journeys and high-quality experiences for all our audiences, equipping the organisation to be customer-centric, insight driven and evidenced-based.
• Collaborate across directorates to align marketing, brand and audience engagement with organisational priorities.
• Provide effective leadership and direction for colleagues in your teams, ensuring accountability to build trust, good morale and teamwork.
• Ensure the voices of children and young people with cancer - and their families - influence decision-making within teams and that we are an accountable and transparent organisation to our beneficiaries, donors and other stakeholders.

What do I need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Proven experience leading brand, marketing and communications strategy, preferably in the not-for-profit sector.
• Inspirational leadership of multidisciplinary teams.
• Success in planning and delivering multi-channel campaigns with measurable outcomes, especially within income generation and system influencing contexts.
• Experience in digital marketing, content creation and engagement through digital channels, including social media.
• Experience of audience development and user journey planning.
• Experience influencing at a senior level and managing change.
• Effective planning, budgeting and risk management

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing and Development days: four days a year to do what works for you – from personal development planning, catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary #NonGraduatesWelcome

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023. 

At Prostate Cancer Research, our supporters are at the heart of everything we do. We are committed to a fundraising approach that values authentic relationships and creates a "gold standard" supporter experience. This means going above and beyond to make every individual feel valued. We're searching for a Supporter Engagement Assistant who will be central to this ambition, helping us create "wow" moments and connecting our supporters directly to our life-changing research.

What you will do:

· Be the first point of contact for our rapidly growing supporter base, making a positive impact on their day through thoughtful and engaging emails, letters, and calls.

· Help to develop and deliver exceptional supporter journeys that increase satisfaction and long-term loyalty.

· Collaborate across the entire Public Fundraising department, gaining unique insights into events, major gifts, and individual giving campaigns.

This role is perfect for you if you are:

· A natural communicator who loves connecting with people from all walks of life.

· Super-organised, proactive, and known for your exceptional attention to detail.

· Passionate about going the extra mile and creating positive experiences for others.

We foster a collaborative, transparent, and supportive work environment. Using agile methodologies, we encourage autonomy and provide significant room for you to develop your skills and career. This is a fantastic opportunity to join a growing team and have a tangible impact in the charity sector.

Key Responsibilities

Supporter Care and Engagement

· Frontline Supporter Engagement: You will be the first port of call for our supporters, managing inbound communications across phone, email, and various digital platforms.

· This includes warmly handling enquiries, taking and processing donations, and escalating complex issues to ensure a seamless and positive experience for everyone.

· Creative Communications & Gratitude: You will take the lead on thanking our supporters and making them feel valued.

· This involves drafting personalised acknowledgements, finding creative ways to share the impact of their support, and sending welcoming messages to new event participants.

· Collaborative Team Support: Act as a key support pillar for the Public Fundraising Team, especially during peak times and events.

· Your role will be dynamic, involving everything from on-the-day event assistance to managing logistics and taking ownership of specific fundraising activities.

· Digital Community Management: Help us maintain a vibrant and supportive online presence by monitoring shared inboxes and assisting with the moderation of our social media communities during key campaigns and fundraising challenges.

· Process Improvement: Develop and maintain essential resources, such as FAQ documents, to streamline our processes and ensure consistent, high-quality information is shared with our supporters.

· In person support for several key owned events and other organised events each year, outside of core business hours as needed, for example – by supporting our London and Brighton marathon teams on the day (time off in lieu will be available).

Supporting Public Fundraising Campaigning and Administration

· Provide essential administrative support across the Events, Individual Giving, and Major Donor fundraising teams, contributing to the efficient operation of campaigns and activities.

· Work collaboratively with the Finance team to ensure accurate and timely processing, logging, and acknowledgement of incoming donations and fundraising income.

· Perform data entry tasks, including setting up new regular gifts, and creating and updating communication records within the CRM system (Access CRM).

· Support the administration and stewardship journeys for fundraising events, assisting with tasks such as registration support, participant communication, and logistics administration.

· Provide surge capacity support during busy periods, particularly for high-volume activities like Facebook Challenge moderation and campaign-specific administration.

· Assist with the preparation and mailing of supporter communications, appeals, and stewardship materials.

· Some on the day support for fundraising events and logistics planning and delivery. This may involve some work outside of core working hours for which TOIL would be available.

Collaboration and Operational Efficiency

· Work effectively within our evolving Agile framework, which empowers teams and individuals to work collaboratively with transparency, with key teams to plan, prioritise, and deliver high-quality supporter engagement activities.

· Build and maintain strong working relationships with colleagues across all teams, including Public Fundraising, Resources, Patient Projects, Finance and Communications, to ensure a joined-up supporter experience.

· Identify and suggest improvements to enhance efficiency and supporter satisfaction, wherever possible.

Database and Compliance

· Adhere to all Prostate Cancer Research policies, procedures, and the staff code of conduct.

· Collect and maintain records and data both on CRM and elsewhere regarding supporter interactions, enquiry themes, supporter feedback, questions, interests etc. For helping us to improve.

· Maintain a proactive approach to learning and professional development, seeking opportunities to enhance skills and knowledge relevant to supporter engagement, fundraising administration, and the cause of Prostate Cancer Research.

· Take responsibility for personal development to improve performance in the role and contribute effectively to PCR’s mission and strategic goals.

Skills and Competencies

Our ideal candidate would have the following:

· Demonstrable or transferable experience of an administrative or support role, within an office environment.

· Demonstrable pro-active growth mindset and excellent problem-solving skills.

· Proactive, eager to learn and support the work of PCR and colleagues.

· Very good written and verbal communication skills with the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly external supporters and patients.

· Strong customer service or supporter care skills, demonstrating patience, empathy, and a helpful attitude with excellent telephone manner.

· Strong accuracy and attention to detail with tasks such as data entry and with written communications.

· Experience with using Microsoft 365 applications (Word, Excel, Outlook etc.) and generally good IT skills including web applications and file systems.

· Ability to manage multiple tasks and prioritise workload effectively in a busy environment.

· Work effectively individually and as part of a team.

· A basic understanding of data protection and GDPR principles and maintaining confidentiality.

· An understanding of or interest in the cause of Prostate Cancer Research.

Desirable:  

· Experience working with a CRM system, particularly Access CRM or similar fundraising CRMs would be useful.

· Experience working or volunteering in the non-profit or health and social care sectors.

· Experience handling and processing financial transactions (e.g., taking donations over the phone).

· Experience using design or communication tools like Canva.

· Knowledge of fundraising principles or the Fundraising Code of Practice.

· Experience assisting with event administration or logistics.

· Experience using digital communication tools or social media in a professional capacity.

How to apply?

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat.​  

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

PLEASE NOTE - Applications will be reviewed on a rolling basis. To apply, please send your CV and a well thought through covering letter (in one document please) detailing how you would develop the fundraising function and why your experience aligns with the role. Think of the cover letter as a fundraising approach based on the role spec and sell your skills and the value you will add! The cover letter should be no more than 2 A4 pages

Join our team and help power change in your local community.

Role: Fundraising Officer
Location: Hybrid (home-based with occasional travel to Ely and surrounding areas)
Hours: Full-time 37.5 hours/week
Salary: £27,000–£32,000 (depending on experience)
Contract: : Initial fixed-term 12 months (with potential to extend if targets are achieved)

Do you have a passion for making a difference? Are you a natural communicator, fundraiser, or relationship builder? We want to hear from you.

Ely Foodbank is a small, dynamic charity working to tackle hardship in our local communities. We don’t just provide emergency food—we also help people access financial support, essential non-food items, and advice services through our Hardship Fund.

We’re looking for a proactive and organised Fundraising Officer to help us grow and diversify our income. You’ll work across a range of fundraising activities—grant applications, individual giving, events, digital campaigns, and corporate support—helping us build sustainable funding so we can support more people in need.

Why work with us?
- Flexible hours and hybrid working
- Supportive, purpose-driven team
- Opportunity to shape a new role and make real impact

Job Description

About Ely Foodbank:
Ely Foodbank is committed to supporting people facing hardship in our communities. While we are best known for our emergency food support, we are expanding our work to include financial resilience, advice services, and our Hardship Fund which helps clients with non-food essentials.

As a small, dynamic and growing charity, we are seeking a proactive and creative Fundraising Officer who can help us develop and deliver a diverse and sustainable fundraising strategy.
_______________________________________________________________________________________________

Job Purpose

The Fundraising Officer will lead on generating income from a wide variety of sources, including community fundraising, individual giving, grant applications, events, and corporate partnerships. This role will play a key part in securing the funds needed to support our expanding services and help us meet growing demand.
Key Responsibilities:

Income Generation & Relationship Building
- Develop and deliver creative fundraising initiatives across various income streams (grants, individuals, events, corporates, community groups).
- Research and apply for funding from local trusts, foundations, and statutory sources.
- Build and maintain strong relationships with supporters, funders, local businesses, and community organisations.
- Manage stewardship journeys to retain donors and encourage repeat giving.

- Create supporter journeys that encourage long-term relationships and increased giving.

Event Planning & Campaign Delivery
- Plan and deliver Ely Foodbank-led events and manage supporter involvement.
- Support third-party fundraising activities and provide fundraising toolkits.
- Attend community fairs, school assemblies, and local events to promote fundraising.
- Coordinate annual fundraising campaigns in line with Ely Foodbank’s calendar.

- Coordinate local fundraising events and campaigns including challenge events, seasonal campaigns, and third-party events.
- Provide support and guidance to community fundraisers and volunteers.
- Represent Ely Foodbank at local events, talks, and networking meetings.

Supporter & Community Engagement
- Build partnerships with schools, churches, businesses, and local groups.
- Deliver inspiring presentations and talks about the foodbank’s work.
- Support and recognise volunteers and fundraising champions in the community.
-- Use fundraising platforms (e.g., LocalGiving) to facilitate giving and track results.
- Identify opportunities for digital innovation in fundraising (e.g., QR codes, virtual events).

Administration & Compliance
- Ensure all supporter and donation data is accurately recorded and stored in line with GDPR.
- Track income, provide financial reports, and support gift aid processes.
- Liaise with finance colleagues to ensure proper reconciliation of donations.
- Monitor fundraising KPIs and adapt strategies based on performance insights.

Organisational Contribution
- Collaborate with colleagues across the foodbank to identify funding needs.
- Contribute to the development of the annual fundraising strategy and budgeting.
- Represent Ely Foodbank at local networking and sector events.
- Stay up to date with fundraising trends, regulations, and training opportunities.

Digital Fundraising & Communications
- Create engaging fundraising content for email, website, and social media to drive online donations.
- Use tools such as JustGiving, Localgiving or other digital platforms to facilitate giving.
- Collaborate with CEO and colleagues to promote campaigns and celebrate supporter impact.

Monitoring, Reporting & Administration
- Maintain accurate records of donors, supporters, and income using CRM software (Monday).
- Monitor KPIs and report on fundraising progress to the CEO and Board.
- Ensure all fundraising activities are compliant with regulations and best practice (e.g. GDPR, Fundraising Code of Practice).

Person Specification:

Essential Skills & Experience

- Demonstrable experience of fundraising or relevant transferable skills.
- Excellent written and verbal communication skills.
- Strong organisational and project management skills.
- Proven ability to build relationships with donors, supporters, and external partners.
- Confident with digital tools including social media and CRM systems.
- Self-motivated, proactive, and collaborative.
- Alignment with Ely Foodbank’s mission and values.

Desirable Skills & Experience

- Experience with corporate, trust and grant fundraising.
- Experience in community fundraising or donor engagement.
- Knowledge of fundraising compliance and GDPR.
- Familiarity with CRM databases and digital platforms.
- Driving licence and access to a car.

An exciting opportunity has arisen to join the Communications and Engagement Team as our Head of Communications and Engagement. 

The post will involve supporting the Union to deliver its communications strategy, as well as our democratic functions such as campaigning and leadership elections.  You'll lead the Communications and Engagement Team, and work closely with the Union team and University colleagues to ensure that we communicate effectively with our stakeholders.

Main responsibilities: 

Communications:

• Develop and deliver the Union’s overall Communications Strategy Develop and deliver effective communication plans for the Union’s projects and priorities
• Ensure that all communications channels are properly evaluated, and provide advice and guidance on which resources or strategies to deploy
• Manage the Union’s marketing and communications channels Oversee the Union’s data protection policies, ensuring that staff are aware of their responsibilities
• Responsible for managing the Union’s CRM/CMS, including owning the relationship with our supplier.
• Manage the correct application of the Union’s tone of voice across our communications channels, providing guidance, training and support where needed to teams and departments.
• Manage the Union’s visual identity through digital, video, and print, regularly reviewing and evolving the visual style.
• Regularly gather and communicate the impact made by the Union, including the development of impact reports 

Democratic functions:

• Ensuring that the Union is considered to be legitimately representative of its members by increasing engagement in and the quality of democratic activity. In doing so, ensure that the Union is truly democratic, and that all members and Officers adhere to the Union's constitution and bye-laws.
• Responsible for leading the Union’s democratic procedures, for example the annual elections or Annual Members’ Meetings
• Support the Elected Officers to communicate their priorities and campaigns to our members, helping our Officers effectively develop their own personal communications plans to raise their profile across the student community. 

Deadline: 

The closing date for applications is 11:59pm on 30/06/2025.

We intend to hold interviews on Fri 11 July. 

The deadline for applications is Monday 7th July 2025 by 9 AM CET.

Location: London, minutes from Old Street Station

Location type: Hybrid

Reporting to: Chief Executive Officer

Manages:  5

Annual salary:  £85K - £95K GBP

Contract type: Permanent

Working hours: Full-time (35 hours per week)

Candidate level: Director

Background

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. A UK registered charity, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to meet a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict.

Purpose of role

MAP is in a period of growth and rapid development, and as such, the incoming Chief Operating Officer (COO) will be responsible for the financial strategy and management of MAP and for the leadership of operational areas to help deliver the organisation’s mission and strategic goals. The COO provides support to the CEO in areas of governance, legal and risk management and may deputise for the CEO as required.

Responsibilities

Strategy, vision and leadership

• Be accountable to the CEO and Board in the areas of finance, technology, risk and compliance, supply chain and logistics, and safety and security.
• Advise the CEO and SMT on financial planning, legal, governance and related policy matters.
• Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs.
• Serve as the management liaison to the Finance & Operations Committee, Audit Risk & Governance Committee and, where required, to the Board of Trustees; effectively communicate and present critical financial and operational matters at governance meetings.
• Ensure robust, secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation.
• Lead on the development of MAP’s strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation.
• Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility.
• Maintain continuous lines of communication, keeping the CEO informed of all critical issues.
• Lead cross-organisational projects in line with organisational strategy and direction.
• Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach.
• Represent the organisation externally, as necessary, in areas under the COO’s responsibility.
• Deputise for the CEO as required.

Team development/leadership

• Oversee, direct, and organise the work of the finance and operations teams.
• Create a high-performing team that is ambitious and passionate about MAP’s vision.
• Ensure staff members receive timely and appropriate training and development, to facilitate continual improvement as individuals and as a team.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
• Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery.

Operations

• Upgrade and implement an appropriate system of policies, internal controls, standards, and procedures.
• Ensure annual audits, budgets, and reports in all areas of operations are produced in an accurate and timely manner for SMT, the Board, and Board sub-committees.
• Ensure strong financial controls, risk management and regulatory compliance, including with UK Charity Commission standards, donor requirements and legal and regulatory requirements in countries and territories of operation.
• Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise.
• Provide analytical support to the CEO and SMT including development of internal management reporting capabilities.

Profile

Person specification

• Recognised professional accounting qualification (e.g. ACCA, CIMA, CIPFA, ACA) or post-graduate business degree mandatory.
• Minimum 10 years’ experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation.
• Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations.
• Proven track record of success facilitating progressive organisational change and development within a growing organisation.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Bring strong mentoring and coaching experience to a team with diverse levels of expertise.
• Entrepreneurial team player who can multitask.
• Superior management skills: the ability to influence and engage direct and indirect reports and peers.
• Self-reliant and results-oriented, with good problem-solving skills.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP’s Board of Trustees, and staff.
• Ability to operate as an effective tactical as well as strategic thinker. 
• Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt.
• Passion for MAP’s mission and commitment to MAP’s values.

Terms and conditions

This job description reflects the key requirements of the role and does not form part of your contract of employment. It can be amended from time to time as the needs of the organisation require and as appropriate to the role.

An offer of employment will be subject to satisfactory references and social media checks.

An applicant’s pack is also available on request.

The deadline for application is Monday 7th July 2025 by 9 AM CET.

 Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.

 Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Role - Responsible for the development and implementation of the service communication strategy and plan, including the production and distribution of information, oversight of our online presence and development of work around AI for the benefit of the VCSE sector. The post holder will also co-ordinate aspects of our work in terms of VCSE networks and forums.

Background (Summary)

Enhance is the newly funded VCSE infrastructure support service in Redcar and Cleveland made possible through the collaboration of a number of funders to fill a gap in local provision. 

Lloyds Bank Foundation, Rank Foundation, Redcar and Cleveland Borough Council, Tees Foundation and the Woodsmith Foundation have provided three years of funding and commissioned MVDA to develop and deliver a VCSE infrastructure service (Enhance) in Redcar and Cleveland.

Enhance will provide practical support to VCSE organisations based in the Redcar and Cleveland area who deliver services to local people and communities. 

The service model for Enhance is based on three key areas:

Improvement – Providing practical support through an information and advice service.  This will include for example advice on governance, funding, policy and practice

Growth - The development and delivery of a comprehensive training programme for all VCSEs in Redcar and Cleveland

Influence - Work to support the building and development of relationships; collaborative work across the VCSE sector and cross-sector partnerships

The service will be based in Redcar and Cleveland and will provide an outreach service in the more rural areas of the borough to ensure the services are accessible to all local VCSEs.

Full application pack iavailable from mvda.info/jobs/information-and-communications-officer

Virtual Fundraising Officer

Salary: £24,000 - £28,000
Contract: 1 year FTC – maternity cover
Location: Remote – offices in London and Glasgow if needed
Closing date: ASAP - post requires urgent placement and will be closed when suitable candidate is found
Benefits: 5% pension, cycle to work scheme, training and development budget

We have a great opportunity for a Fundraising Products Officer working for the National Autistic Society, reporting to the Head of Public Fundraising. This is an exciting chance to take ownership of innovative fundraising campaigns, develop your project management skills, and contribute to a mission-driven organisation that values flexibility, inclusion, and professional growth.

As part of this exciting role, you will lead on the delivery of engaging virtual and social fundraising campaigns such as “Walk 5k in April” and “100 Miles in October Challenge.” You’ll manage the full product lifecycle—from ideation and planning to execution and performance analysis—while working with cutting-edge digital platforms like GivePanel and Meta. You’ll also collaborate with internal teams and external partners to ensure a seamless and inspiring supporter experience.

To be successful as the Fundraising Products Officer, you will need:

• Strong project management skills preferably with experience delivering fundraising campaigns or events
• Proficiency in digital platforms and tools such as Meta, GivePanel, and Google Analytics
• Excellent communication and stakeholder management skills, with the ability to work collaboratively across teams

If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

About role:

Step into a role where your work makes a powerful difference every single day. As a Project Worker for Complex Needs at our new Harrow Road Assessment Hub in Westminster, you'll be part of an inspiring team at the forefront of change - supporting people as they take their first steps away from rough sleeping. Westminster has some of the highest levels of rough sleeping in the UK, and this innovative service offers short-stay, intensive support for people who may not have a local connection but are in urgent need of stability, care and a chance to rebuild. It's fast-paced, human-centred, and deeply impactful.

This is more than just a job - it’s a launchpad for a career in frontline services where you’ll develop a rich mix of skills, from trauma-informed support to multi-agency collaboration. You’ll guide people through rapid assessment and into safe, appropriate accommodation - whether that’s reconnecting them to services in other areas or helping them settle into new housing and support networks. Every day, you'll help navigate real challenges - like immigration, healthcare access, or welfare systems - and you'll see the impact of your work unfold as people regain their footing and move forward.

At Single Homeless Project (SHP), we believe in growing talent from within. This role opens the door to continuous professional development and progression across our diverse services. If you're looking for a career that challenges you, grows you, and gives you purpose, this is your opportunity to start something meaningful.

About you:

• Experience of supporting vulnerable people, ideally those affected by homelessness or multiple disadvantage.
• Strong communication and organisational skills.
• Empathy, resilience, and a commitment to person-centred working.
• Ability to manage a fast-paced environment and prioritise effectively.
• Willingness to work flexibly, including early, late, and weekend shifts on a rota.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 29th June at midnight

Interview date: Wednesday 8th and Thursday 9th July Online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions.

Job Title: Chief Operating Officer (COO)

Location: Eastleigh, Hampshire. Flexible, hybrid working

Salary: £50,000

Hours: 37 hours per week

Contract: Permanent

About us:

Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.

We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.

What you’ll be doing:

As COO, you will play a critical leadership role in the strategic and operational success of LtL. You will work closely with the CEO and the management team to deliver the charity’s vision, overseeing day-to-day project delivery across the UK. You will take the lead for LtL H&S and Safeguarding responsibility alongside deputising for the CEO. It is essential you are happy to and would enjoy frequent travel across the UK.

Key Responsibilities

· Operational Leadership.

· Drive operational excellence and innovation in the charity’s systems, processes, and project infrastructure.

· Work closely with the CEO and senior leadership to translate strategic and project plans into operational delivery.

· Attend and contribute to the planning of board meetings.

· Deputise as CEO.

Project Management

· Oversee the delivery of multiple, complex projects, in all four home nations, ensuring timelines, budgets, and outcomes are met, and line manage project managers.

· Work on national programme implementation, including government contracts, charitable grants, and corporate-funded initiatives.

· Develop and manage project delivery plans, risk registers, evaluation processes, and resource allocation, health & safety, and safeguarding.

· Support the CEO and Finance Manager in budget planning, financial forecasting, and reporting for projects.

· Ensure projects are run within guidelines and legal responsibilities, including data protection, GDPR, health and safety, and charity governance.

· Act as the operational safeguarding lead, working closely with the charity’s Designated Safeguarding Leads to embed best practice in all areas of delivery.

· Work with the CEO to ensure safeguarding policies are robust, understood by all staff partners and network, and adhered to in all operational activities.

· Work with the CEO on contract negotiation and management.

Systems and Operational Development

· Lead the development and improvement of internal systems and processes to support efficient, effective, and collaborative working across the charity.

· Oversee the use and optimisation of IT and digital tools for internal communication and project coordination.

· Embed a culture of continuous improvement, ensuring systems are user-friendly, fit for purpose, and compliant with data protection and other regulations.

People and Culture

· Line manage project managers across the UK, fostering a positive and values-led organisational culture rooted in inclusion, equity, and safeguarding.

· Coordinate leadership and professional development for staff, partners and networks.

· Champion true diversity, equity, and inclusion across all operational activities.

Stakeholder and Partnership Management

· Act as a senior representative for LtL at external meetings, events, and with funders or partners.

· Build and maintain strong relationships with schools, local authorities, funders, and delivery partners.

· Represent LtL in national forums, working groups, and networks relevant to education and the environment.

Travel

· Regular travel across the UK to support project delivery, engage with stakeholders, and lead regional teams with occasional international travel.

· Regular overnight stays required.

What you need

Essential

· Proven experience in a senior operational role, preferably within the charity, education, or environmental sector.

· Track record of successfully managing complex, multi-partner projects at a national or regional scale.

· One or both of Safeguarding and Health & Safety training qualifications.

· Excellent leadership, line management, and team development skills.

· Outstanding project management skills including budgeting, planning, evaluation, and reporting.

· Strong understanding of governance, safeguarding, and risk management in a not-for-profit context.

· Embody LtL friendly and inclusive culture of support and kindness.

· Ability to influence and inspire with excellent interpersonal and communication skills.

· Willingness and ability to travel regularly across the UK and occasionally internationally.

Desirable

· Knowledge of outdoor learning, environmental education, or play-based pedagogy.

· Experience of working with schools or in the education sector.

· Familiarity with charity finance and CRM systems.

· Qualification in project management (e.g. Prince2, Agile, or similar).

If you don’t have all of the above but feel it could be the role for you, talk to us!

What we offer:

· Flexible working.

· Holiday, 28 days + bank holidays + a “birthday gift” day.

· Laptop, phone and all travel & subsistence expenses.

· Family & carer friendly policies.

· Annual training package including: LtL Professional Accreditation in Outdoor Learning and Play, LtL Climate School 180 Network Training package.

· Sick pay.

· Salary sacrifice pension scheme – 5% employer contribution.

· Subsidised Christmas meal.

· A supportive and welcoming team of colleagues, including our 20+ Delivery Team members.

We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 5 out of the 9 from the “what you need - essentials” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.

We are happy to support with any reasonable adjustments that are needed within the recruitment process.

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you a visionary leader with a passion for using insight to create meaningful impact? Are you ready to shape the future of services for people with hearing loss?

Hearing Dogs for Deaf People is seeking a dynamic and strategic Head of Impact to lead on insight, evaluation, and innovation within our Service Design and Development team. You will play a vital role in ensuring that the voices of deaf people and those with hearing loss are heard, embedded, and acted upon throughout our services – helping us to deliver on our mission of connection, confidence, and companionship.

What you’ll be doing:

• Develop and lead our Insight, Impact and Evaluation strategy, showcasing the difference our services make
• Drive innovation and service improvement by identifying trends, conducting research, and proposing evidence-based change
• Lead user research initiatives, gathering and translating insights into action in collaboration with people with hearing loss, volunteers, and partners
• Create powerful data stories through visualisations, narratives, and case studies for a range of audiences
• Work closely with Service Design colleagues to shape business cases and proposals that align with strategic goals
• Partner with Fundraising to build evidence-based cases for support, demonstrating real-world impact
• Build and maintain robust data systems with IT, enabling effective insight capture and reporting
• Equip service delivery leaders with tools to continuously gather, evaluate, and embed insight into practice

About you

You are a curious, collaborative, and impact-driven individual with a track record of leading insight and innovation work in a similar setting. You bring a balance of strategic thinking and hands-on delivery, and you’re excited by the opportunity to make a difference.

Skills and experience:

• Proven expertise in impact measurement, user research, and data storytelling – translating insight into meaningful change
• Experienced in leading and embedding impact evaluation frameworks across organisations, transforming how success is defined, measured, and acted upon
• Strong leadership and stakeholder engagement skills – able to influence, collaborate, and drive cross-functional improvement
• Confident in managing innovation and change – identifying trends, embedding evidence-led decision-making, and coaching others to do the same

 Why join us?

At Hearing Dogs for Deaf People, your work has direct impact on the lives of those we support. You’ll join a warm, mission-led organisation where innovation is encouraged, and your voice matters. In this role, you’ll shape how we listen, learn, and grow.

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025