Digital engagement lead jobs in birmingham

Key Responsibilities:

Corporate Partnerships & Relationship Management:

• Build, manage, and steward relationships with corporate supporters, focusing on the healthcare, legal, insurance, and life sciences sectors.
• Develop and implement AvMA’s corporate partnerships offer, including sponsorship packages and bespoke opportunities.
• Identify and research new corporate prospects, working with colleagues to make approaches and secure partnerships.
• Lead the ongoing development of AvMA’s corporate fundraising strategy and toolkit, ensuring they reflect best practice and meet organisational needs.

Workplace Giving & Employee Engagement:

• Support and promote employee fundraising initiatives, matched giving, payroll giving, and workplace events.
• Provide companies and staff teams with engaging fundraising materials, advice, and digital resources.
• Develop case studies and impact content to showcase corporate and employee fundraising.

Digital Fundraising & Content Development:

• Create and maintain engaging digital content for the corporate fundraising section of AvMA’s new website.
• Use online platforms and digital channels to promote corporate giving opportunities and events.
• Work with our communications team to integrate corporate messaging into wider campaigns.

Data & Reporting

• Maintain accurate records of all corporate activity and income using Microsoft Dynamics CRM.
• Monitor, analyse, and report on performance against targets.
• Use data insights to improve supporter journeys and maximise income

General

• Attend in-person meetings and events as required (travel expenses covered).
• Contribute to AvMA’s wider fundraising strategy and cross-team projects.
• Undertake other reasonable duties as required.

Job title: Website and UX Manager

Service: Digital Marketing

Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance

Hours: 37 hours per week (full time)

Location: Home-based

Contract: Permanent

Responsible to: Website and Digital Content Manager

Family Action & the Role’s Impact:

Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all. 

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.

Job Summary:

As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.

You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.

Key Tasks & Responsibilities:

1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.

2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.

3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.

4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.

5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.

6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.

7. Monitor and improve SEO across the Relate website.

8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.

9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.

10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.

11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.

12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.

13. Produce regular reports for senior stakeholders including data and commentary around website performance.

14. Work with external agencies to deliver effective PPC search and display ad campaigns.

15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.

16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.

17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.

18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.  

Main Responsibilities (check the job description and person specification for further details):

· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.

· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.

· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.

· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.

· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.

Main Requirements (check the job description and person specification for further details):

· Extensive experience of managing and developing a website within a complex organisation.

· Experience of developing complex user journeys and improving user experience.

· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.

· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Sunday 21st September at 23:59

· To learn more about Family Action: Careers

Interviews are likely to take place virtually on 29th and 30th September.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We’re looking for a passionate and strategic Digital Marketing Lead to take our online presence to the next level — amplifying our campaigns, engaging our bladder cancer community, and making sure our messages reach the people who need it most. If you’re ready to combine creativity with impact, your skills in digital marketing could help us support more patients, improve early diagnosis and change outcomes for bladder cancer patients, then we want to hear from you.

The Digital Inclusion Manager will play a pivotal role in supporting the Black Country’s vision - of creating a region where people of all ages, abilities, and backgrounds can be active, move more, and enjoy sport - through maximising the use of digital connectivity to realise health, wellbeing and community benefits.

This role aims to increase a range of opportunities for local people to be active & move more, through implementing the Physical Activity Digital Inclusion strategy to address user needs, develop digital literacy and confidence through training and support, and collaborate with other sectors to create inclusive digital services and opportunities.

Main Duties

1.As the Digital Inclusion Manager, you will develop and manage an implementation plan which reflects the desired outcomes of Active Black Country’s Physical Activity Digital Strategy.

2.    Work with the place partners across the 4 Black Country local authority areas and Active Black Country to develop a comprehensive understanding of the digital landscape across the Black Country.

3. Develop effective working relationships with a breadth of partners and organisations to support integration across digital platforms and systems to connect, maximise resources and influence across the Black Country.

4. Be the lead advocate for the Black Country Moving digital platform as a resource for stakeholders and community organisations to promote opportunities for people to be active and access high quality CPD & training.

5. Work closely with Active Black Country’s Active Communities Strategic Lead to oversee the work of the Community Engagement Officers and work closely with partners to build capacity across community organisations to become confident and capable in using digital tools that make it easier for residents to access physical activity opportunities.

6. Sustain an inclusive and accessible open data Black Country Moving Platform that promotes a diverse range of activities, services, training and CPD.

7. Ensure the Black Country Moving platform remains accessible, user friendly and responsive to community and partners needs.

8. Co-ordinate and chair project steering group meetings and produce reports for partners and appropriate governance requirements. Including ABC Strategic investment Committee.

9. Working with the support of the ABC Strategic Lead for Impact, ensure monitoring, evaluation and learning is captured and applied to help us fulfil organisational and place ambitions.

10. Work with the Active Black Country Strategic Communications Lead to share case studies and good news stories.

11.  Under the Director of Partnerships manage the digital inclusion budget, ensuring accurate financial management and reporting.

12.  Ensuring compliance at all times with contract management, procurement and finance procedures.

13.  To be responsible and take reasonable care for the Health, Safety and Welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures.

14.  Adhere to the Data Protection Act at all times. Confidentiality must be maintained at all times.

15.  To adhere to all relevant Active Black Country Limited policies and procedures at all times.

16.  Undertake such other duties as may be appropriate.

Person Specification

1. Able to work as a trusted partner and build strong, effective, and valued relationships across a wide range of people and organisations.

2. Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice.

3. Skilled in building trust and long-term relationships across sectors—especially with local partners, community-based organisations, local authorities and charities.

4. Proven experience of leading digital projects, employment and skills programmes or related work and a willingness to maintain contemporary knowledge of digital trends.

5. Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity. Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to health, environmental & socio-economic outcomes.

6. Strong understanding of digital technologies (cloud platforms, data analytics, data integration, open data)

7. Demonstrable expertise in building a culture of continuous improvement and reflective practice, by supporting teams to ask effective questions, use data wisely, and apply learning practically.

8. Able to work with complexity and influence and advocate for learning beyond programme delivery.

9. Can effectively prioritise and set and meet objectives within deadlines and planned goals.

10.  Can demonstrate a quality of thought disseminating data, insight and trends translating it into meaningful action and decision making.

11.  Strong written and verbal skills, able to distil learning clearly for different audiences, including communities, partners, and funders.

12.  A self-starter who shows skills in agile and adaptive working proving they can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.

We are seeking a strategic and innovative Digital Platforms Manager to lead the development and enhancement of our national digital support platforms, including My Support Space and the Victim Support website. This role is home-based within England & Wales.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

You will manage a team of digital professionals and work closely with internal and external stakeholders-including victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency.

Key Responsibilities

• Lead and oversee the development of digital platforms and website functionality.
• Manage relationships with external suppliers and digital service providers.
• Conduct UX testing and co-production activities with service users.
• Identify and implement AI and automation opportunities.
• Ensure SEO optimisation and monitor website analytics for performance improvements.
• Collaborate with content creators and developers to maintain a high-quality online presence.
• Drive innovation and digital growth across the organisation.

You Will Have

• Proven experience in digital innovation and delivering digital solutions.
• Strong understanding of user-centred design, agile methodologies, and accessibility standards.
• Experience in AI development and ethical digital practices.
• Ability to lead digital projects and manage performance.
• Knowledge of data protection and digital safeguarding.
• Experience working directly with service users to inform service design.

Key Deliverables

• Expansion of digital services to improve access and engagement.
• Growth of AI capabilities to enhance efficiency.
• Increased reach and impact of digital platforms.

Additional Information

• This role involves working with sensitive and potentially traumatic subject matter.
• Flexibility to travel across England and Wales to attend meetings is required.
• The interview process for this role will be in two stages, including a skills assessment and competency based interview.
• Applicants will need to be available for assessment and interview dates scheduled for 07-10-25 and 15-10-25.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

I have a brilliant opportunity working for a newly created charity, as their Digital Communications Officer, working remotely in the UK. In this role you lead the development and delivery of the charity’s digital communications, ensuring their messages and campaigns are clear, engaging, and accessible across all platforms. The charity is a national gambling harm prevention organisation, which provides, training, education, advice, and resources. They are looking for a passionate individual with an interest in addiction, mental health, public health, healthcare, commercial determinants or suicide prevention.

As Digital Communications Officer you will shape how the charity presents itself to the public, stakeholders, and partners – amplifying voice and enhancing the reach and impact of their work. You’ll work closely with the small team, to understand needs and come up with creative content and messages.

The charity has been created by a more established charity, so whilst it’s in its infancy, the charity is derived from knowledge and experience. The charity will be growing, and therefore, this role will grow and develop too.

Your experience:

- One of their key audience’s is young men, and younger audiences, so they would love to find someone with knowledge of how to get their attention, and knowledge of emerging digital trends (TikTok, SnapChat).

- Experience managing social media accounts and creating engaging content across platforms (e.g., X/Twitter, Instagram, LinkedIn, Facebook, TikTok, SnapChat)

- Excellent written communication skills with ability to tailor messages for different audiences and platforms

- Experience of website hosting/management

- Experience planning and managing paid advertising campaigns across digital platforms (e.g., Meta, Google Ads)

- Ability to analyse and optimise campaign performance to improve reach and engagement

- Familiarity with basic design tools (e.g., Canva, Adobe Express) and confident in creating visual content

- Experience using email marketing software (e.g., Mailchimp, Campaign Monitor)

I’d love to discuss this exciting opportunity with you, please apply now!

- Full-time, permanent role

- Salary £32,000- £35,000 depending on experience. 25 days holiday, plus bank holidays.

- Remote based, in the UK. With ability to travel for monthly meetups as a team in the UK.  

The firm closing date is 9am Friday 12^th September.

Interviews will be held on 19^th, 22^nd and 23^rd September.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Drive Bees Abroad's growth in social followers, engagement, and individual giving through high-impact digital content and campaigns.

Whilst we are a small charity, we drive a lot of impact and have great ambition. We are looking for a communications and engagement lead who can help us with our marketing, PR, and social media presence. The communications lead will be working closely with our CEO and external partners and will be responsible for planning and executing communications campaigns to meet our annual engagement and income targets.

You should be well organised, proactive, and work well within a small team.

Responsibilities:

• Content & Social Media

  • Create engaging content for Instagram, Facebook, LinkedIn, newsletters, and blog.

  • Build and maintain a content calendar aligned to campaigns and key dates.

  • Collaborate with internal teams and supporters to amplify stories.

• Digital Fundraising & Email Marketing

  • Develop and run email campaigns with strong CTAs to engage and convert.

  • Work with the CEO to plan donor-focused digital campaigns.

• Analytics & Strategy

  • Monitor growth, reach, and engagement across platforms.

  • Use insights to continuously improve strategy and content performance.

Skills & Experience

• Demonstrated experience growing a social media audience ideally for a charity, social enterprise, or purpose-led organisation.

• Exceptional written communication skills – able to distil technical project outcomes into human-centred stories that spark emotion and action. Creative flair for designing, planning and executing campaigns.

• Understanding of public fundraising campaigns and how to use digital storytelling to drive donations.

• Experience using Canva for creating eye-catching visuals (text, image, video) and content management. 

• Proficient in social media management tools, analytics (Facebook Insights, Google Analytics, LinkedIn). Able to quickly post updates and announcements during live events and fundraising periods. 

• Able to maintain a consistent voice and brand identity across channels.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

This is a fundamental role within our South regional team, internally the role is known as Local Community Officer.

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 29 historic churches across Kent, East Sussex, West Sussex, ensuring each site achieves agreed standards.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Monday 15th September 2025.

The interviews will take place in Northampton on Tuesday 23rd September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

 All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

The future of CCT’s outstanding collection of historic churches depends on us supporting communities around our churches caring for, opening, using and raising money for them. The Lead Local Community Officer will play the prime role in ensuring that local people are engaged, recruited, trained and supported.

The Lead Local Community Officer will lead the regional team of Local Community Officers to support, recruit, liaise with and develop volunteer and community supporters to care, open, use and raise money for the CCT’s collection of historic churches.

They will head the Church Planning process for the region, ensuring every church maintains and develops their co-created Church Plan.

The closing date for receipt of applications is 9am on Friday 12th September 2025.

The interviews will take place in Northampton on Wednesday 24th September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

 As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Role summary 

Join the leading UK charity dedicated to supporting babies born premature, to lead a new programme of work in Wales. This is an excellent opportunity for a proactive programme lead or project manager to lead engagement with healthcare teams and parents/carers across Wales to improve care for babies across 9 neonatal units, focussing especially on babies who face the biggest challenges.

Every year in Wales, around 2800 babies are born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Many of these babies, and their families, will face inequalities which relate to their ethnicity, or their socio-economic disadvantage.

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for someone with the skills for engagement and project management to join team. This is a fantastic opportunity for someone to help lead an exciting new programme of work, to understand the needs of parents and healthcare teams across Wales, to increase reach and impact in the country.
 

• Location: Based in Wales and able to travel to 9 neonatal units across the country. We expect at least 1-2 visits to each unit in the fixed term of the contract

• Salary: £36,850 FTE

• Terms: 28 hours per week. Fixed term to end of March 2026

The role is funded by the Welsh Government.

Role details

TBliss has recently been awarded a one-year grant from the Welsh Government to deliver a programme of work to support and drive neonatal service transformation across the country. In line with Bliss new 4-year strategy, this programme will work with neonatal healthcare professionals across the 9 neonatal units in Wales, support families whose babies need this vital care, and include research and policy work to improve care across the country.

The programme lead will coordinate the work of this programme, which will be managed by teams across Bliss, and lead on the engagement of parents and healthcare teams across Wales. During the 12 months of the funding agreement, to the end of September 2026, the programme will:
•Raise awareness of and access to Bliss’ information and support for parents
•Support all neonatal units to progress through Bliss’ Baby Charter standards
•Undertake service-user involvement work to inform the development of a new digital parent support service
•Undertake engagement work with health professionals to inform training and the development of resources to support the delivery of Family Integrated Care (FICare)
•Carry out a policy research project on neonatal inequalities.

The ideal candidate will be able to demonstrate the following skills and experience:

•Proven ability to build effective internal and external relationships with a range of stakeholders
•Strong experience of project management, able to juggle multiple priorities and coordinate with others to deliver activities on time and to budget
•Self-motivated and solutions-focused, able to work on own initiative to get things done
•Demonstrable understanding of how to involve service users in the development, delivery and evaluation of services
•Strong understanding of equity, diversity and inclusion, and of inequalities related to healthcare, and how to tackle these.

Knowledge of Welsh healthcare systems in general, and maternity/neonatal services in particular would be a distinct advantage
 

For more details please view the job description and person specification attached to this advert.  

Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Bliss we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply to tell us what you can offer our organisation. You could be just the right candidate for this or other roles.

How to apply

Interested applicants are requested to submit the following documents

•Your CV (please ensure this does not include your age, gender or any other personal characteristics) 
•Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long 
 

This information is used when shortlisting candidates for interview. 

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline 

• The deadline for applications is 9am on Monday 8th September.
• First interviews will take place on the 12th September online.
• Second interviews will take place on the 22nd September in Cardiff

About Child’s i Foundation

Child’s i Foundation is a small but mighty social impact organisation that started in Uganda and now has a growing global footprint. We work with communities, caregivers, and individuals with lived experience to co-create and scale sustainable alternatives to institutional care. We address the root causes of family separation and demonstrate that every child belongs in a safe and loving family, not in an orphanage.

Purpose of the Role

The Business Development Lead will play a critical role in driving the financial sustainability of Child’s i Foundation. This person will lead efforts to secure new income, grow existing partnerships, and strengthen supporter engagement. This role combines strategy and execution and is ideal for someone with a passion for social justice, a flair for building relationships, and experience in both fundraising and donor communications. The role will report into our Chief Executive Officer. 

Key Responsibilities
Business Development & Income Generation

• Develop and execute the fundraising and income generation strategy across diverse streams including:
  • ​Trusts and Foundations
  • Corporate Partnerships
  • Major Donors
  • Regular Giving
  • Campaigns and Events (UK & Uganda)
  • Track investment in partnership with Finance Manager
• Identify and cultivate new funding opportunities aligned with Child's i mission, values and strategic objectives. 
• Lead proposal writing, donor reporting and relationship management for high-value funders and partners.
• Work closely with the CEO and Board to unlock networks and steward strategic relationships

​Supporter Engagement & Communications

• Oversee supporter care and stewardship, ensuring timely acknowledgements and meaningful engagement.
• Manage and work with the comms team to develop content for digital fundraising platforms (website, social media, and email).
• Guide the comms team to develop compelling supporter journeys and storytelling that reflect the voices of communities we work with.
• Oversee the development of newsletters and donor communications that build long-term loyalty.

Operational Fundraising Management

• Oversee donation processing, database management, and tracking of fundraising KPIs.
• Coordinate with UK and Uganda teams to align messaging, campaigns, and compliance.
• Provide strategic oversight of volunteer-led and community fundraising initiatives.

Team Collaboration & Leadership

• Line manage junior fundraising support if applicable.
• Work collaboratively with programme, comms, finance, and impact teams to ensure donor requirements are met and learning is shared.
• Contribute to organisational learning on ethical fundraising, locally-led development, and shifting power to communities.

Person Specification

Essential

• Proven experience in business development and fundraising (minimum 3 years), ideally in the social impact or NGO sector. 
• Track record of securing income from trusts, foundations, or major donors.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Strong relationship-building skills, from individual supporters to institutional donors.
• Organised, proactive, and adaptable, able to juggle multiple priorities in a small, fast-moving team.
• Commitment to Child’s i’s values and vision, and to ethical fundraising grounded in dignity and equity.

Desirable

• Experience working in East Africa or with Global South-led organisations.
• Familiarity and confidence with use of CRM systems. We use Beacon. 
• Understanding of child protection, care reform, or community development sectors.

What We Offer

• A chance to make a tangible difference in the lives of children and families.
• Flexible and supportive working environment.
• Opportunity to be part of a globally respected, locally rooted team shaping the future of child care in Africa and beyond
• 25 days of holiday entitlement 
• Contributory Pension

Normal office hours are 9:30am to 5:30pm (with one hour for lunch), but flexibility will be required

We are open to part-time working requests.

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

We are principally funded by Sport England to work with local partners to create opportunities for people to be physically active, move more, and play sport. We work with a diverse range of partners and manage several grant funding programmes and projects that aim to create opportunities for local people in the Black Country to be active.

About the roles

Working closely with the Active Black Country team and Local Authority partners, the 2 x Community Engagement Officers will play a key role in identifying community need and will identify appropriate support or training solutions. The role will support communities to build capacity and knowledge and will share opportunities to be active, support creativity and the development of skills.

Working closely with the Active Black Country (ABC) team and Local Authority partners you will:

1. Engage with communities to understand barriers and motivations to adopting an active lifestyle.

2. Support community organisations to make it easier to find and access physical activity opportunities locally including online.

3. Support understanding and awareness of digital platforms including ABC’s Black Country Moving Platform and its benefits.

4. Ensure that community voice is captured and utilised at all stages of development and support.

5. Connect and collaborate with key community engagement roles across the Black Country, such as Public Health Development Officers.

6. Develop positive relationships with all stakeholders.

Main duties

1. Work with the Active Communities Strategic Lead, communities, and residents to understand needs and training requirements.

2. Build relationships with partners, community organisations and provide support to integrate physical activity content on The Black Country Moving Platform.

3. To promote opportunities to encourage people to be active, providing ongoing support to local community organisations to raise awareness and accessibility of local services that support active lifestyles.

4. Coordinate a programme of support or training opportunities based on community need.

5. Work with the ABC Digital Inclusion Manager to improve the wayfinding experience of the Black Country Moving platform, developing content with community organisations and residents.

6. Share learning across the region to build shared understanding of the challenges to being active and how we can collectively deliver future services.

7. Collect and collate data including case studies.

8. Maintain ABC stakeholder database.

9. Ensure compliance at all times with contract management, procurement and finance procedures.

10.  Be responsible and take reasonable care for the health, safety and welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures.

11.  Adhere to the Data Protection Act. Confidentiality must be maintained at all times.

12.  Adhere to relevant Active Black Country Limited policies and procedures.

13.  Undertake such other duties as may be appropriate.

Person Specification

1. Able to work as a trusted partner and build strong, effective and valued relationships across a wide range of people and organisations.

2. Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice.

3. Skilled in building trust and long-term relationships across sectors especially with local partners, community-based organisations, local authorities and charities.

4. Significant experience of working with the voluntary and community sector at all levels, including staff, volunteers, trustees, and management committees.

5. Experience of building the capacity of voluntary and community organisations, with a focus on active lifestyle provision.

6. Knowledge of active lifestyle barriers and motivators and methods of overcoming barriers and maximising motivations to increase community activity.

7. Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity. Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to health, environmental & socio-economic outcomes.

8. Strong written and verbal skills. Able to distil learning clearly for different audiences, including communities, partners and funders.

9. A self-starter who shows skills in agile and adaptive working proving you can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail