Digital engagement manager jobs

As Growth Manager at Charity Digital, you will be joining a charity dedicated to helping charities increase their impact through digital transformation. Your key function will be to drive traffic to the Charity Digital website, and convert traffic into content views, registrations, and discounted software purchasers. You’ll be responsible for growing the Charity Digital audience both as a website database and as a community through our social channels and physical event platforms.

You will have a data-driven, solution-orientated, and audience-led mindset. You’ll be an expert in user experience, regularly conducting projects to understand user behaviours and needs, and create streamlined journeys to encourage interaction with our services.

Lastly, you will be a leader and communicator with a proven ability to motivate your team of 2 and pull multiple parts together to deliver strategic outcomes. As a senior member of the marketing team, you’ll be a champion for the team and the organisation as a whole.

Key responsibilities

· Oversee user acquisition and retention strategy, driving traffic to the Charity Digital website and keeping users there.

· Responsible for growing the Charity Digital user base through a wide range of marketing tactics and channels

· Understand user behaviour and motivations to launch initiatives that will increase engagement

· Lead research projects to improve user experience and better understand user needs

· Maintain and cleanse the CRM following data best practice and guidelines

· Use the data we collect to make informed marketing decisions that help us acquire and retain users.

· Adopt test, learn, and fail forward mindset constantly trying new things, bringing fresh ideas to growth projects, and using learnings to improve.

· Be the ambassador for the Charity Digital brand, ensuring users see us as we want to be seen and support the communications executive in the development of the Charity Digital community

· Manage the growth and engagement team to deliver and surpass monthly and quarterly targets

· Be a senior member of the marketing team by contributing to a positive team culture and working practices that create an equitable work environment for all

· Support the well-being and personal development of the growth team

The ideal candidate will be:

• An experienced marketer - have 5 years growth marketing experience including line management 
• Audience-led – understand that how we grow relies heavily on our existing audience and make all decisions with them in mind
• Make decision backed by data – use the extensive data we collect to drive our campaigns, decisions, and improvements
• Strive for better – if something is broken, fix it. If something is not broken, how can it be done better?
• Results focused - constantly evaluating the impact of growth/engagement efforts, and explore ways to improve elements and surpass targets
• Social impact driven – with a demonstrated interest in or experience of working in the charity sector
• Supremely organised – with a track record of working on multiple tasks and projects at the same time
• Process heavy - regularly analyse and update processes to ensure stakeholders buy into changes as they happen
• A great communicator - able to manage and communicate effectively and clearly with the Charity Digital audience
• A strong team leader - able to motivate your team and effectively communicate strategies and goals to deliver high-performing campaigns and strategies
• An eager learner – should learn from all around you and use feedback to continuously improve Charity Digital’s growth marketing
• A supportive team member – able to not only lead your team but actively and positively contribute to the wider team and organisational culture

About us

At Charity Digital our mission is simple, we want to help other charities increase their impact by empowering them to be more digital. And we do this through 3 key activities:

• Providing access to the software products charities need, at dramatically reduced prices
• Publishing content (articles, podcasts, videos, webinars etc.) that educate charity professionals and volunteers on how to make better use of digital tools and technologies
• Running physical and virtual events and programmes that upskill charity professionals and volunteers, inspiring them to share those skills and make changes in their organisations

Over the last 3 years, we have made strides in developing the value we offer to charities and their employees. We’ve seen exponential growth - doubling our user base, launching our #BeMoreDigital conference and virtual event days, and granting the sector access to almost £50m of software savings.

Why work for Charity Digital

This is an opportunity to join a rapidly developing charity and have a real impact on the future direction and success of the organisation. Success in this role will benefit a huge number of charitable organisations and massively contribute to social good.

We are a really friendly, diverse and inclusive working environment and have regular team dinners and social events.

Benefits

• Annual performance-based bonus scheme
• 5% employer contribution to pension scheme
• 25+ days holiday per year
• Private healthcare and cashback for dentistry, physiotherapy, and more
• Access to a range of perks, from discounted cinema tickets and gym memberships to high street and digital vouchers
• Free financial and pension advice

About us

The King's Fund is an independent charitable organisation working to improve health and care in England. We have a high profile and strong reputation for influencing health and care policy, providing leadership development and producing excellent communications.

About the role

We are looking for a pro-active individual to support our digital communications work. This is a varied role and you will need to be flexible and willing to take on a range of tasks. You will write, edit and produce content for The King’s Fund’s website, emails and social media channels and will help to monitor and evaluate our digital work. You will research new ways to raise the digital profile of The King’s Fund and support wider activity across the communications department when required.

Organised and enthusiastic, you will have a demonstrable interest in digital communications. You will have some experience of using content management systems, along with an eye for detail and excellent written and verbal communication skills.

You’ll be part of a friendly, six-person digital communications team and a member of a busy communications department. This is a fantastic opportunity for the right person to develop their experience in a dynamic communications department in a well-respected health think-tank and charity.

Here at the Fund, we actively encourage applicants from underrepresented backgrounds, people from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

The King’s Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of two days per week (pro rata) from our central London office and are free to work more days from the office if they prefer. We are in the process of developing our long-term policy on this, although the expected minimum time in the office will remain 2 days per week (pro rata).

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. Please note that in order to apply, you must have documented proof of your right to live and work in the UK. 

The deadline for receipt of applications is Wednesday 24 August at noon. 

Interviews will be held on Thursday 8 September (role available to commence from September 2022).

The Faculty of Pharmaceutical Medicine (FPM) is excited to be recruiting for a new Digital Communications Coordinator position, to support the growth of our influential social media and digital communications platforms. We are looking for an experienced digital communications professional, who will take a proactive and enthusiastic approach and drive our digital activities to even greater heights. The position also offers the opportunity for professional support and development and comprehensive in-house and external training will be provided, so the right person will develop key skills and knowledge, alongside a strong understanding of the membership and health charity sector.

FPM is a small charity and membership body based in North London. Our members are pharmaceutical physicians – doctors who are experts in all aspects of medicines development, including many who have spearheaded the global fight against the COVID-19 pandemic. FPM and our members share a key goal – to advance the science and practice of pharmaceutical medicine in order to improve the health of patients around the world. Our small, vibrant and professional staff team work to support our members through education, training, networking, advocacy and public engagement activities.

We’re looking for an experienced Digital Engagement Manager to support Ovarian Cancer Action’s drive for the growth, through strategic development and innovative use of our digital marketing channels.

 We’re looking for a results orientated, strategic, experienced communications expert as well as creative thinker, with excellent copywriting skills and analytical mind-set necessary to continually improve performance and impact.

A key deliverable of the role is to enable Ovarian Cancer Action to develop strategies and content to meet our audiences’ needs and therefore increase reach, acquire and retain supporters. Your experience, knowledge and skills to influence will play a huge role in shaping the growth of Ovarian Cancer Action. 

Main purpose of the role:  To oversee all digital marketing channels, developing strategies and content to meet our audiences’ needs and therefore increase reach, acquire and retain supporters.

Scope of the role:

• Oversee Ovarian Cancer Action’s digital marketing channels 
• Contribute to the development of Ovarian Cancer Action campaigns and our digital roadmap 
• Website development and content creation 
• Financial management 

Pop Up Projects are a non-profit, London-based national children’s literature development agency and Arts Council England National Portfolio Organisation, established 2011. With a recent grant from the Rothschild Foundation we are recruiting an experienced and enterprising new Digital Manager to join our team. The Digital Manager will play a pivotal role in achieving the organisation’s aim of developing a more commercial approach to areas of our work, by supporting the marketing and selling of our exciting new courses (for illustrators and writers) and publishing products (existing and forthcoming titles). They will lead on building and enhancing our digital strategy, content and profile, and e-commerce capacity and potential, as well as provide support to projects teams as we launch, trial and develop a new LearnWorlds LMS platform to host and facilitate our courses. This is an exciting opportunity for someone with commercial experience - within or outside of the cultural sector - to contribute to our acclaimed work in increasing diversity, inclusion and representation in children’s literature and publishing.

The right candidate will have:

• Track record in developing and executing website (including SEO) and social media strategy;

• Strong understanding of website A/B testing and continuous improvement of product features;

• Experience of e-commerce implementation and optimisation, and CRM strategy and management;

• Excellent communication skills and an ability to work both collaboratively with other as well as independently and with initiative;

• A passion for equality in children’s literature and publishing.

Previous experience in a similar role is preferable.

As a key part of an ambitious SME they will be working alongside 10 staff members, collaboratively focussed on delivering a planned programme of work in England, Scotland, Northern Ireland, Republic of Ireland and (occasionally) internationally. Additional strategic support from Pop Up’s Board has been allocated to this role.

Please read the full job description on our website. 

Salary - £19,459 - £21,081 (FTE £24,000 - £26,000)

Hours - 30 per week

Benefits

• Pension Scheme
• Hybrid working
• Life Assurance
• Day off on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Wellbeing initiatives throughout the year
• Ongoing training relevant to your role
• Employee Assistance Programme - support with wellbeing & personal struggles
• Sick pay - up to 1 month after 1 year service (up to 4 months after 4 years service)
• 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank and Public holidays)

Responsible for:

Creating, developing and evaluating hyh’s online and social media presence to engage supporters, stakeholders and the wider public and to maximise digital fundraising opportunities. The role will also support the development of digital content to support service delivery at the charity leading on public and internal comms.

We welcome applicants who are at the start of their career as well as experienced. If you are good with social media and video, and willing to learn on the job then this role could be for you. There are many training courses available to develop your career and learning.

The Digital Communications Officer will:

• Contribute to hyh’s overall Fundraising & Communications strategy as a member of the Fundraising & Communications Team
• Improve supporter acquisition and retention through digital channels, building engagement and loyalty
• Source, generate, edit, schedule and post written, visual, audio and video content that drives brand awareness, is shareable and encourages actions to generate income
• Deliver outstanding and innovative communications for different audiences and across multiple channels which align with hyh’s Comms plan
• Inspire, inform and motivate supporters to give to hyh as well as demonstrating the impact of their donations on beneficiaries
• Manage a calendar programme of social media and website activity
• Act as the first point of contact for social media and our website, responding appropriately and championing and signposting people to the work of hyh
• Increase content reach and impressions to our website; improve our SEO
• Create digital materials to support the Fundraising team across all income generation streams with their activities and campaigns throughout the year
• Contribute ideas, materials and copy to paid FB and Google ad campaigns to maximise their effectiveness at driving event entries or donations
• Improve engagement with our followers and those we are following
• Act as a brand champion within hyh, promoting the use of social media and encouraging greater understanding of the website and social media channels
• Keep abreast of new developments, trends and technologies, identifying and proposing new digital opportunities for hyh
• Understand, evaluate and circulate social media and website analytics
• Test and learn from new methods for donor recruitment and increasing donations Monitor and evaluate results and make improvements to future activity
• Develop digital projects to support delivery of hyh’s services to support young people facing homelessness.

If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

Please click 'apply' and submit a cover letter along with your CV.

If you are shortlisted, an initial interview will be arranged followed by a second (final) interview stage if you are successful.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre- employment checks.

Our workplace

We care passionately about diversity, equity and inclusion and want to ensure anyone who works for us can belong, thrive and grow in our culture. We would like our organisation to be representative of those we serve and our communities. We also want to make sure that our team represents the communities that we serve, and we’d love to hear from candidates who are Black, Asian or from other Ethnic groups. We are also committed to pay equality.

Asking for adjustments

Herts Young Homeless is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please click the 'apply' button, where you will see an email address to contact.

About the role

This newly created role is an exciting opportunity to join an expanding communications team and grow our digital offer from the ground up. Our new Digital Manager will be instrumental in developing our website, social media channels and content to help us reach a wide variety of audiences in our mission to transform transport for disabled people.

The Digital Manager will design and implement our social media and digital marketing strategy, and oversee our social media channels day to day with support from the wider team. This role would suit an innovative digital specialist who thrives on setting the vision and direction and is also happy to get stuck in with day-to-day delivery.

What you’ll be doing:

• Developing and implementing the charity’s digital marketing strategy, promoting our extensive portfolio of research, innovation, grant-making to charities and organisations and oversight of the Motability Scheme to a wide range of audiences and stakeholders.
• Managing our social media channels day-to-day with operational support from the Marketing team.
• Working with our Marketing and PR teams to create engaging content and influencer relationships which elevate our brand and raise accessible travel up the agenda for government and industry. Run paid-for campaigns as needed, for example across social media and Google Ads.
• Developing our website with support from the Marketing team, building out our user journeys, content and SEO.

What will make you great in this role?

• You’ll be interested in social affairs/consumer affairs and disability and will have the vision to bring a refreshed brand to life to galvanise and engage new audiences.
• An innovative thinker, you should be confident in developing new channels and trying new tactics to support our overall marketing strategy.
• You will enjoy strategy and be excited by the chance to build and grow our digital offer, and equally happy to get stuck in with hands-on delivery with support.
• You’ll have a strong appreciation of accessibility issues and the need to develop content and experiences which are easy for everyone to engage with.
• You should be a digital expert, ideally experienced at working in inter-disciplinary communications teams. You will be confident collaborating with colleagues across marketing, PR, stakeholder relations and public affairs to inform your strategy and day-to-day delivery.

Your experience:

Must haves:

• Educated to degree level and/or extensive operational experience in Digital Marketing/Communications.
• At least 5 years digital communications and social media experience, including responsibility for running a variety of social media channels.
• A story teller with a passion for creating engaging content in different formats.
• Experience of social and digital strategy for integrated communications campaigns, including paid-for promotion.
• Track record of building strong relationships with social media influencers.
• Ability to manage websites including creating and content and SEO.
• Knowledge of paid for digital marketing techniques.
• Experience of managing reputational threats on social media channels.
• Experience in project management and ability to organise workload and assess priorities.

Nice to haves:

• Experience of running social media channels and leading digital marketing activities in the charity sector.
• Awareness of accessibility best practice for online channels.

Reporting lines and relationships:

Reports to:

• Senior Brand & Marketing Manager; Head of Communications

Key relationships:

• Wider Motability Communications team including PR and Communications Business Partners.
• Motability staff including Performance and Engagement team and Charitable Operations team.
• Governors.
• External design and content agencies.
• Motability Beneficiaries.
• Social media influencers.

Extra information:

• This is a blended-working role, with a minimum of two days a week working in the Motability Head Office in Harlow and the rest remotely from home.
• For staff commuting by public transport, Motability offers a bus service for staff to and from the town centre and Harlow Town train station (approx. 5 minute journey). Harlow Town rail station is approx. 30 minutes from London Liverpool Street and Stratford stations.
• Flexible working arrangements can be discussed case-by-case.

Fixed Term – 12 Months – Full Time – 35 Hours

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We’re looking for innovative ways to support and connect our network of local Mind charities who are independent organisations, delivering mental health services across England and Wales.

This role will create, support, and roll out online spaces for collaboration, peer-to-peer support and knowledge sharing across our network of local Minds. The role will focus on collaboration and communication, supporting colleagues to use digital tools to build communities of practice across a geographically dispersed network. The role will also be responsible for supporting the implementation of a new Intranet platform for our network of local Minds to access news, information, policies and resources.

Sat within Mind’s Network Engagement team, you will work closely with the Digital Transformation and IT teams to co-ordinate the development and embedding of new shared communication tools, likely to be, Microsoft Teams and Sharepoint to improve our effectiveness as a federation.

Mind is currently at the beginning of a large-scale digital transformation project, to improve digital skills and systems across the network of local Minds. This work will span back-end digital functions, through to service delivery and fundraising. The overall aim of this work to the leverage digital to unlock our shared potential across a geographically dispersed network, to build networks of people with specialist knowledge and to improve our effectiveness as a federation.

Closing date: 19/08/2022

Interviews: 26/08/2022

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Digital Marketing & Engagement Manager  

• Home Based with some travel to Head Office / other partner sites (as required)
• Up to £45k based on experience
• 35 hours per week - flexibleThe role

To lead and manage Ben’s digital engagement to support and drive awareness and engagement of Ben’s Health & Wellbeing services, planning and delivering digital marketing campaigns that promote Ben’s brand, products, and services

Key accountabilities

• Lead, manage and inspire the Digital Engagement function
• To develop and deliver a digital engagement strategy (and delivery plan) across Health & Wellbeing services, using data and insights to enable informed decision making
• Plan and manage Ben’s Health & Wellbeing awareness communications calendar
• Plan and manage all Health & Wellbeing support (individuals and employer) emails and social media campaigns
• Plan and manage all Health & Wellbeing website content for awareness, engagement, and support pages
• Plan digital marketing campaigns, including web, SEO/ SEM, email, social media, and display advertising
• Manage all digital marketing campaigns, analysing metrics and identifying trends
• Manage the development and delivery of Ben’s digital engagement to support consistent, high-quality, evidence based, customer-focused and industry relevant services and products
• Plan launches of new services and products working with relevant Health & Wellbeing departments and functions (as applicable) Person specification Experience

• Track record of hands-on development of high-quality marketing materials and content
• Experienced in the delivery of digital marketing, awareness, and engagement and / or customer experience
• Working with digital marketing platforms, analytical tools, and CRM
• Supporting / managing SEO / SEM & PPC
• Setting up and optimising Google AdWords campaigns
• Optimising website engagement and user experience

Knowledge / Qualifications

• BSc / MS Degree in marketing or related field (desirable)
• Strong grasp of current digital marketing tools and strategies (essential)
• In-depth knowledge of various social media platforms, best practice, and website analytics (essential)
• Excellent working knowledge and application of high-quality customer experience (essential

Behaviours

• To embody Ben’s PRIDE values (Passionate, Respectful, Inclusive, Driven, Empowered, fostering the following core behaviours:

Working with people – developing self and others, working as a team, taking ownership

Delivering business success – striving for excellence  

Personal effectiveness – strong communication, drive for results, make things happen, motivated to make an impact, excellent organisation, and plannin

To access the full job description & person specification, please go to (embed link here).Benefits

• A minimum of 33 days, inclusive of Bank Holidays and subject to increase with the length of service Contributory pension scheme – matched at 4%.
• Life assurance 3 x basic annual salary.
• Access to Perkbox, employee benefits platforms, offering free perks and discounts with hundreds of companies and deals available. 

• Enhance Maternity/ paternity Pay
• Employee Assistance Programmes.
• Wellbeing support including access to mental health digital platforms.
• Long Service Recognition.
• Personal Development.
• Rewards and Incentives.
• Free car parking

About Ben

Ben is an independent charity and dedicated partner to the automotive industry, providing support for life for its people and their family dependents. Ben is focused on delivering care and support to enable total health & wellbeing through working and later life

Ben provides free and confidential advice and support focused on the main areas of peoples’ health and wellbeing: financial, physical, mental and social, supporting people at whatever stage of life. Everyone who works, or has worked, in the automotive industry can access Ben's support

By working in partnership with automotive industry companies, Ben can help them to support their people through life’s challenges and build a stronger, more resilient automotive industry

Apply now

If this describes you, and you are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.

Application deadline: Midnight Tuesday 16th August 2022

Interview dates: Tuesday 23rd and Wednesday 24th August 2022.

• We are actively recruiting for this role and may bring the closing date forward should we find the right candidate.

• We plan to hold the interviews in person, but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at the interview.

• As part of the interview process you will be set a short skills-based task.

Start date: As soon as possible

Reporting to: Chief Executive

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic communities and we’re committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome applications from you if you can see yourself in this role and have an appetite to gain new skills, knowledge and experience. We particularly welcome applications from individuals who have lived experience of the UK immigration system.

Purpose of the role:

This is an exciting time for an experienced membership professional to join the Immigration Law Practitioners’ Association. We are looking for someone to join our small, friendly and dedicated team. You will be working collaboratively across the organisation to deliver a high-quality service to our passionate and committed members.

We’re looking for someone who is confident in managing a programme of activities relating to membership recruitment and retention. You will need to have excellent interpersonal skills and be a confident communicator who can demonstrate a high level of service standards when engaging with our members. You will be responsible for maintaining accurate and GDPR compliant member records and seek to utilise the potential of our CRM and other digital tools to streamline processes to improve both the member, and secretariat administration experience.

This role will appeal to you if you enjoy creating and implementing new ideas, enjoy working with digitial tools, and working in collaboration with members, partner organisations and colleagues to deliver strategic aims.

To succeed in this role you will need to have excellent digital proficiency, have an aptitude for problem solving and be able to juggle multiple tasks simultaneously with ease.

Responsibilities:

In this role you will wear many hats and will work collaboratively across our small team. Your time will roughly be split as follows:

Membership = 60%

IT and Digital = 40%

Membership tasks:

• To be the first point of contact for all membership related enquires and working closely within our small team to troubleshoot and resolve issues

• Promote member engagement and ensuring that all members are fully aware of the opportunities they have to be actively involved in our community

• Maintain accurate and GDPR compliant records of our membership on ILPA’s Customer Relationship Management (CRM) database – being the Salesforce administrator

• Manage reputational risk of membership including overseeing the use of membership logos, claims of membership and membership eligibility and maintaining relationships with the relevant legal regulatory bodies (OISC, The Law Society and Bar Council), and being first point of contact for any member-related complaints

• Oversee the membership application and approval process

• Lead on managing the lifecycle of membership invoicing using Salesforce and Quickbooks Online. This will involve working closely with the Finance Manager and Membership, Information and Diversity Officer to ensure the accuracy of membership invoicing, income reporting, and renewals

• Lead on the promotion of membership retention by expanding the proportion of our members who have an annual renewal via Direct Debit and associated administration of our online direct debit provider GoCardless

• Lead on the development of a long-term member recruitment, engagement and retention strategy

• Monitor and evaluate the performance of membership growth and retention, identifying new opportunities and areas on which to improve

• Produce quarterly secretariat reports for the committee of trustees and contributing to the ILPA annual report by synthesizing qualitative and quantitative membership data

• Lead on ILPA’s annual members’ survey

• Manage ILPA’s annual online election of the committee of trustees

• Work closely with the Training Officer to plan a series of events and activities to promote membership engagement as well as encourage new entrants into the sector of immigration law

• Work closely with the Fundraising and Communications Officer to develop a membership communications strategy

Digital tasks:

• Lead on the administration of Salesforce and Campaign Monitor

• Manage support contracts and lead on external communications with our third party digital providers

• Lead on the management and maintenance of the ILPA website

• Lead on the onboarding of new staff and inducting them into ILPA’s digital systems

• Be the first point of contact for ILPA members with IT related issues ie. issues logging onto the website or booking training online

• Extrapolate data from ILPA’s digital platforms (Salesforce/Wordpress/Google analytics etc.) and disseminate to the ILPA team in a digestible and coherent way in order to inform and enhance our outward communications and activities

Personal Specification:

Essential skills, experience, and qualities:

• Experience of working within a membership organisation

• Experience of working in a customer, member or client facing role

• Experience of building and managing effective professional relationships with a range of stakeholders

• Experience of managing or administering a CRM management system, preferably Salesforce

• Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations

• Excellent IT proficiency and a working knowledge of Microsoft Office, WordPress (or similar website management system) and QuickBooks (or similar financial administration system) and the ability to support others to use software and programmes

• Excellent planning, coordination, organisational and time management skills

• The ability to analyse data and produce reports

• The ability to think strategically and take a calm and diligent approach to problem solving

• The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

• Committed to the principles of a non-racist, non-sexist, just, and equitable system of immigration, asylum and nationality law practice

• Committed to the principles of equality, diversity and inclusion and taking a proactive approach to keeping abreast of best practice in these areas

• A commitment to be a champion of ILPA by positively encouraging your team, identify and encourage opportunities for growth and celebrate success

Desirable skills, experience, and qualities:

• Experience of working within a charitable organisation, preferably within the refugee or human rights sector or one that takes a people centred approach

• An interest and/or understanding of the immigration law sector in the UK

• Experience of implementing change and working with others to create new ways of working

• Ability and willingness to undertake training relating to this role

• Lived experience of the UK immigration system

Department: Fundraising & Communications - Direct Marketing

This is an exciting opportunity to join the growing Supporter Engagement Team at Brooke as our Supporter Engagement and Development Manager (maternity cover). The Supporter Engagement Team focuses on delivering supporter growth and loyalty leading to greater financial stability. The Supporter Engagement and Development Team is responsible for creating digital and offline journeys and products that engage supporters at the right time, and through their preferred mix of channels.

The Supporter Engagement and Development Manager leads the team in the delivery of our supporter journeys (online and offline) and liaises across the department to ensure integrated journeys based on supporter insight are at the heart of what we do.

We have ambitious targets and objectives and are looking for someone with the drive and experience to match these ambitions. 

Skills and Experience required 

The Supporter Engagement and Development Manager (maternity cover) is critical to delivering our supporter engagement strategy. They are responsible for leading a team of three, ensuring the delivery of campaigns, supporter journeys and products that are insight-led, and designed to deepen supporter engagement with Brooke. They work across FundComms and with agencies to develop, innovative and creative supporter journeys that inspire supporters and groups to donate, fundraise or take another action for Brooke. The post holder will be well versed in audience-centred supporter journey design, budget management, techniques for building supporter loyalty, data insight and analysis, and leadership.

Interview date to be confirmed 

Closing Date: 21 August 2022

The Director of Engagement will work in close collaboration with the Executive Team and shares collective responsibility to deliver the charity’s vision of a world where encephalitis matters to everyone. The role’s particular focus is to be responsible for planning, developing and delivering the charity’s awareness and communication strategies.

This role will inspire those affected by encephalitis, their families and communities to engage with the work of the Society. This role will lead in our campaigns such as World Encephalitis Day and lead on key growth areas such as membership and fundraising. This role will be expected to take the lead on the strategy and planning of all our communications work, and to work closely with colleagues working on fundraising and support to deliver consistently high quality messages and campaigns.

The person appointed must be sensitive to the personal nature of information relating to individual members that will be available to them and be both willing and able to maintain strict confidentiality in this area. All data must be dealt with in a sensitive and professional manner.

KEY OBJECTIVES AND SPECIFIC AREAS OF RESPONSIBILITY

Communications
• Plan, develop and deliver the Communications and Engagement strategy that enables the Encephalitis Society to meet its strategic objectives.
• Identify opportunities for growth and develop new campaigns and opportunities for awareness raising in line with the strategic plan.
• Drive innovation and continuous evaluation of content formats and dissemination strategies, including testing new channels and approaches to reach audiences
• Be responsible for developing and driving a social media strategy that supports our objectives.

Act as an ambassador for the Encephalitis Society including but not confined to undertaking speaking engagements, acting as a spokesperson with the media, attending events, attending networking events and conferences.

• Network and collaborate with other organisations and promote a collaborative approach wherever possible.
 

Marketing & Media
• Be responsible for the development and delivery of the charity’s marketing plan, with a focus on segmentation and greater insight-driven campaigns to grow brand awareness and engagement with target audiences
• Source and work closely with PR agencies to ensure regular coverage in international, national, sector and regional media
• Oversee the annual development, delivery and evaluation of a media strategy, and use media to increase our impact through the year.
• Act on KPI information from monthly, quarterly and annual reporting and evaluation frameworks.
• Drive innovation and continuous evaluation of content formats and dissemination strategies, including testing new channels and approaches to reach audiences.

Fundraising
• Line manage and empower the fundraising team to meet their targets as outlined in the Fundraising Strategy
• Establish and nurture relationships with leading income providers including individuals, grants, trusts and statutory bodies
• Horizon scan for fundraising trends and opportunities
• Network and steward key Society contacts
• Ensure we meet all relevant statutory requirements and industry standards in relation to income generation.
 

Strategic Management
• As a member of the Senior Leadership Team (SLcontribute to the development of an effective strategy and support the delivery of the Encephalitis Society’s strategic objectives, as set out in the Strategic Plan.
• Develop and review relevant policies and procedures to ensure safe, effective practice and ensure compliance across the charity.
• Ensure all data collection follows our GDPR and Information Governance policies.
• Develop and maintain a culture that embeds, promotes and protects the values of The Encephalitis Society.
• As a member of SLT, contribute to effective risk management across the Encephalitis Society and ensures delivery of the risk management strategy.

We are seeking a talented Social Media Coordinator to join the Digital Content and Engagement team at Kew. In this exciting role, you will work closely with the Digital Engagement Manager to manage and improve our digital communications and engagement across our social media channels (Facebook, Twitter, Instagram) and other digital channels such as TripAdvisor and Google Business. You will be responsible for producing engaging content for Kew’s social media channels and managing and nurturing our online community.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi.

Every day is different at Kew — from shooting a beautiful area of the Gardens for a new Instagram Reel, to working with our publishing team to promote a new book. 

You’ll have strong social media background with experience in producing engaging and creative content in a variety of formats. You’ll be able to work well under pressure, able to juggle competing priorities such as content creation and community management and be open to new ideas and approaches – staying up to speed with the latest trends. You’ll have an eye for detail and a nose for a story, helping us share the wonder of our beautiful gardens and our fascinating scientific work with a plant-passionate audience. You’ll also have some experience using data and insight to inform future content plans.

A passion for plants and fungi is a bonus!

This role is based at Kew with the option of regular home working, subject to operational requirements. The successful candidate will also be expected to travel to Wakehurst, when necessary.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

Closing Date: 21/08/2022

Interviews are planned for w/c 29th August.

LionHeart is a thriving and flexible employer, and we are actively seeking to increase our diversity. We are an independent charity set up specifically to support past and present Chartered Surveyors and their families through life’s unexpected challenges, from the very beginning of their surveying careers through to retirement.

Highly values driven, we seek to act as a bridge over troubled waters to Chartered Surveyors. We provide a helpline which gives access to a range of services including grants, counselling, legal advice, coaching and ongoing support. We also offer a broad ranging suite of webinars and workshops.

We live and breathe our values of Compassion, Flexibility, Professionalism and Integrity.

The role is 2-3 days per week (negotiable at appointment) and there is significant flexibility around hours and the opportunity to work remotely most of the time. We have a turnover of approximately £2 million per annum and around 30 staff. We are a welcoming and flexible organisation with an impressive record of staff retention.

We would like to encourage diverse applicants for this position as we are actively seeking to diversify the team throughout the organisation.

The role:

The Digital Future Project Lead will work with the full staff team so that the organisation is able to effectively change the culture at LionHeart so that we take a digital first approach and are able to be brave about technological change. The post holder will carry out a full review of our existing use of technology including hardware and software as well as a full review of our existing approach to data collection and analysis. A key part of the role will be to involve the full staff team in a consultation exercise in order to review and assess new technologies and digital opportunities for:

• Service delivery
• Fundraising
• Awareness raising
• Engagement
• Data collection and analysis

Key Responsibilities:

1. Support the Senior Leadership Team (SLT) to deliver the culture change that will support our digital future
2. Carry out a full review of our existing use of technology and data management
3. Review and assess new technologies and digital opportunities
4. Develop a fully costed plan for LionHeart’s digital future to include a whole organisation training plan

Further details can be found on our website.

LionHeart encourages applications from all candidates and is actively looking to diversify the organisation.

If you would like to discuss this role further, please apply by filling in the application form by the closing date.

The shortlisting process will be anonymous in order to mitigate unconscious bias and ensure a level playing field for all applicants. This means that the shortlisting panel will not have your name, address or any other demographic or other characteristic information at the point of shortlisting. If you identify as a person for whom English is not your first language the shortlisting panel will be informed, and it will be taken into account during shortlisting.  If you identify as someone with a disability and you meet all minimum requirements of the job as set out in the JD and Employee Specification you will be put forward for interview.