Digital engagement manager jobs

​About the team​

The Communications team at Impetus is a small, friendly, creative team that punches above its weight. Sitting alongside our brilliant Policy colleagues within the wider Public Affairs team we are passionate about communicating Impetus’ work with clarity, in a way that resonates with our audiences, and increases our influence and impact.

Aspiring to be a ‘digital first’ organisation, we spend time keeping up with digital communications trends to improve our efficiency and help us produce and optimise engaging, cutting-edge content. 

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About this role

We’re looking someone who can support the team to maintain our strong online presence by delivering engaging, creative digital content. This role is about collaborating with colleagues, applying your knowledge of digital platforms, and actively developing your skills to keep pace with emerging trends.

Based in our busy Communications team, you will be responsible for creating compelling and engaging online copy for a range of platforms, as well as managing and growing our social media communities to amplify our brand, working across the organisation, for example:

• Supporting our Philanthropy team to engage donors in our work and through our series of events.
• Helping our Policy team to increase the knowledge of their recommendations for change among opinion formers and decision makers through social media.
• Working directly with the Investment team and our portfolio partners to gather and share their insights and stories.

Day-to-day you might be writing and repurposing blog content for our online channels, working with our Creative Content Officer and Media and Communications Officer producing multi-media content to support our events programme, or using insights and data to keep our digital content relevant and our audiences engaged.

We are looking for someone creative and driven, who shares our ambition and can help keep us on top of emerging digital trends.

You’ll know your way around social media platforms including X / Twitter and LinkedIn and tools like and Hootsuite and Google Analytics. You will also be able to produce excellent written content for an online audience including social media posts and blogs, with scope to grow within the role over time.

This is an exciting time to join a rapidly growing organisation. We’ll give you creative freedom within a clear brand framework. And your work will have a tangible impact on tackling the barriers that hold back young people from disadvantaged backgrounds.

​Key responsibilities

• Writing clear, concise and engaging copy for a variety of online platforms including social media, blogs, websites and email marketing.
• Supporting the Senior Communications Manager to manage our online brand, including how people interact with and interpret our work, by creating and scheduling content for social media and digital platforms using agreed templates and tone of voice.
• Liaising closely with our Creative Content Officer and Media and Communications Officer to produce compelling multi-media products that can be used across our platforms.
• Maintaining accurate records and trackers for posts, engagement data, and campaign timelines.
• Supporting the Communications team by preparing materials for events and online campaigns.
• Monitoring and optimising our digital channels, ensuring content is consistently high-quality, well structured, on brand and performing at its best. 
• Using data and feedback to improve content quality and relevance.
• Collaborating with colleagues across teams to ensure consistency and timely delivery of our digital communications content.
• Assisting the Head of Communications in the development, implementation and monitoring of our internal communications strategy, including our regular staff newsletter.
• Working with our portfolio partners and the Investment team to gather and share their insights and stories.
• Escalating risks or delays early, providing clear context and options.
• Applying inclusive language and accessibility standards in all content.
• Actively seeking opportunities to learn about new digital tools and trends. 

​Person specification

​Essential​

• A highly developed understanding of online platforms and social media algorithms.
• Experience creating accurate, engaging content for online platforms.
• Experience of working with social media platforms e.g. LinkedIn and X, and tools e.g. Hootsuite and Google Analytics.
• A track record of writing concise and engaging content that resonates with the target audience and presents complex subjects in a clear and compelling way.
• Ability to adapt content strategies to meet the changing needs of the audience and the platform.
• Experience of using data and insights to optimise content, engagement and grow followers.
• Demonstrably up to date with emerging digital trends and an interest in online community building.
• Ability to follow agreed processes, templates, and brand guidelines.
• Strong organisational skills to plan and sequence tasks effectively.
• Attention to detail and commitment to delivering work to agreed standards.
• A willingness to learn and adapt to new tools and approaches.
• Collaborative approach, building positive relationships within the team.
• Commitment to Impetus’ mission and values, including equality, diversity, and inclusion. 

Desirable​

• Experience in video / film production and optimising video content for online platforms.
• Experience of commissioning content and working in close collaboration with agencies and/or freelancers.
• Experience / knowledge of website management and CMS, email marketing platforms, project management software and digital ad platforms.
• An interest in the education and / or youth employment policy landscape.
• An interest in the UK youth and / or charity sectors. ​

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​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

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​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

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How to apply

Please click on the "Apply for this job" button.​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Sunday 8th February 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on Thursday 19th February 2026.​

2nd Interviews will take place on w/c 23rd February 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

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Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

As the Senior digital insight analyst, you’ll lead on our digital analytics to ensure we have high quality, reliable insight that drives better user experience across all our digital products and improves our digital performance.

You’ll take ownership of Google Analytics 4 (GA4) and Google Tag Manager (GTM) , ensuring our tracking and reporting is accurate, insightful, and aligned with our broader data strategy. Working closely with internal teams and external agencies, you’ll embed robust tagging, maintain clear measurement standards and develop accessible dashboards that inform decision-making across the organisation.

A key part of your role will be turning data into actionable insight. You’ll analyse user journeys, identify friction points from ecommerce tracking, run A/B tests, and identify opportunities for growth, your work will help us connect more meaningfully with our audiences. You’ll help us make the most of our digital data, combining it with data from our CRM and other sources to generate joined-up, actionable insights.

Your work will support website optimisation, content decisions, product development and user experience improvements.

About you 

You bring strong hands-on experience in digital analytics and a passion for using data to improve user experience and drive meaningful change.

You are confident in:

· Implementing and debugging GA4 and GTM

· Analysing website performance and user journeys

· Building clear dashboards in Looker Studio

· Running A/B or multivariate tests to improve conversion and engagement

· Presenting complex findings clearly into stories that influence decisions

· Supporting others to build their confidence in data

Whether your background is in the charity sector or elsewhere, you’re curious about emerging digital trends and motivated by the opportunity to make digital experiences more inclusive, engaging, and impactful.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date  19 January 2026 9am

Interview date First interviews: w/c 19 January 2026

                         Second interviews: w/c 26 January 2026 

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Fundraising & Digital Assistant 

Contract: Permanent

Hours: 35

Location: London

Starting salary:  £27,072

Closing date: 25 January 2026

Expected date of interviews: 9 February 2026

Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

We have an exciting opportunity for a Fundraising & Digital Assistant 

Would you like to join our award-winning organisation?

About the role

Are you passionate about using your digital skills for good?

Would you love to help fundraise to provide care and support for survivors of torture in the UK?

Do you believe in standing up for human rights alongside torture survivors and helping them to rebuild their lives in the UK?

Do you want to build a career in fundraising for an incredible charity?

Freedom from Torture is looking for an enthusiastic Fundraising & Digital Assistant to work across our Digital and Campaigns and our Fundraising and Engagement team. Splitting their time 50/50 to support fast paced digital campaigns as well as individual giving appeals and engagement work, our biggest source of income.

You will play a key part in supporting innovative digital campaigns, fundraising appeals and supporter engagement that brings our life-changing services to life. As well as supporting with our case story and imagery library.

We are looking for someone eager to start their career in fundraising in the charity sector, with relevant or transferable skills from copywriting, design and entry level data analysis. This person would be eager to learn all about fundraising from individual donors, how to create content to inspire support whilst remaining accountable and data informed, such as helping create content after analysing winning aspects of a campaign alongside the marketing and digital teams.

We are excited to support a new team member on their career path in fundraising, starting with the backbone of charitable giving from working with data to personalise our communications to storing and sharing imagery. You'll also have the chance to develop and test designs as well as impactful creating digital campaigns materials like social media posts and stunt props.

About you

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £27,072 - £31,403 (including London Weighting)

To view the Job Description and Person Specification, please see the attached file. 

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory  standard DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Racing Welfare is the charity that looks after all horse racing’s people, other than jockeys, from the beginnings of their careers through and beyond into retirement.

As Digital Marketing Manager, you will be a key member of Racing Welfare’s Communications team, playing an important role in how the charity communicates with, engages and supports the racing industry.

This is an exciting time to join Racing Welfare as its communications and digital activity continue to evolve. With increasing focus on digital channels, campaigns and content, this role offers the opportunity to shape how Racing Welfare engages its audiences, promotes its services and delivers effective awareness and fundraising communications.

What you’ll do 

• Lead the planning, delivery and evaluation of Racing Welfare’s digital marketing and communications activity across owned digital channels.

• Support the Head of Communications in strengthening engagement, consistency, impact and growth across Racing Welfare’s digital communications.

• Line manage and support the Digital Marketing Assistant, providing development support in a fast-paced communications environment.

• Create and deliver clear, engaging digital content across social media, websites and email, working collaboratively with colleagues across all Racing Welfare's departments.

• Produce high quality marketing materials in house, including campaign assets, promotional materials and event programmes, using Adobe Creative Cloud, InDesign and Canva.

• Manage and develop Racing Welfare’s websites and digital platforms.

• Support awareness campaigns and fundraising activity through well planned, effective digital communications.

• Use insight and performance data to analysis and improve engagement over time.

• Attend welfare, fundraising and industry events where required, to capture content for digital channels.

What you’ll bring 

• Proven experience delivering high quality digital marketing and communications activity across multiple platforms.

• Strong creative and design capability, with experience producing marketing materials and publications.

• Excellent written and verbal communication skills, with strong copywriting ability and attention to detail.

• Experience managing websites, with a good understanding of HTML, plus a working knowledge of SEO and content optimisation.

• Strong knowledge of digital analytics, reporting and performance measurement.

• Ability to work effectively in a fast-paced environment, prioritising competing demands, managing deadlines and adapting to changing priorities.

• Experience of line managing and/or supporting an assistant team member.

• Confidence using Adobe Creative Cloud, ideally including InDesign and Canva.

• Knowledge of, or experience working with, mobile or web-based app platforms is desirable, as is an interest in horseracing and or social welfare.

Racing Welfare is committed to creating a supportive working environment where people feel valued, connected, and able to thrive.

This is an office-based role located in Newmarket, with some travel within the UK required.

The closing date is Friday 30th January. We reserve the right to bring forward the closing date if we receive a large number of suitable applications. Interviews will be held during the week following the closing date.

Salary: £38,000 to £41,500 DOE

You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service) plus bank holidays, flexible working patterns to ensure a healthy work-life balance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives. 

As a group, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates.

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974.

Racing Welfare’s Safeguarding Statement of Intent can be found on our website.

Racing Welfare is an equal opportunities employer.

Join us in telling the greatest good news story of all!

We’re looking for a creative digital communicator to produce engaging content, help manage our online platforms, and support churches in sharing their stories.

What you’ll enjoy:

• Being part of a passionate team bringing the life of the Church to digital audiences in fresh and engaging ways.
• Creating compelling video, graphics and social media content
• Improving digital strategy, leading on social media policy and best practice
• Managing and developing the diocesan website (including a major upgrade in 2026)
• Supporting parishes in reaching new audiences with their stories

What you’ll bring

• Strong digital storytelling skills
• Experience creating and editing audio and video content for a range of audiences
• Experience developing and managing websites and social platforms
• Ability to work independently and at pace

We are looking for a Digital Business Analyst to join our Digital Services team at Samaritans. As Digital Business Analyst, you’ll deliver new key digital tools, and improvements to existing tools and processes used by volunteers in the UK and Republic of Ireland (ROI).

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You’ll improve outcomes for both volunteers and branch staff involved in the recruitment, onboarding, training and development of volunteers and providing safe and supported listening services to our callers.

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By improving current systems and delivering new digital tools, you'll support Samaritans in achieving our vision that fewer people die by suicide.

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A Business Analyst qualification is essential in this role e.g. BCS International Diploma in Business Analysis, IIBA (CCBA), PMI-PBA or equivalent.

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Contract

• £37,000 - £40,000 per annum plus benefits
• Full Time (35hrs per week)
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

• Assess stakeholder needs and define detailed requirements against the suitability of software solutions
• Deliver new digital tools which align with business objectives
• Consider how system developments and new technology can support service improvement
• Perform data-mapping for system integration and migrations
• Develop and document process improvements
• Create UX/UI screen layout
• Solve user issues submitted through our service desk
• Deliver training, guidance and support to system users

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What you’ll bring

• Proven experience in triaging user problems and identifying solutions
• Experience in performing gap-analysis to identify best solution options
• Strong understanding of the role of technology in the enterprise architecture and how it integrates with other systems
• Experience with delivering Salesforce or other CRM systems
• Ability to understand users and their needs, based on evidence and lived experience
• Ability to interpret, document, and prioritise requirements that can be understood by both stakeholders and software suppliers.
• Experience in shaping online user journeys
• Comfortable communicating with internal and external stakeholders
• Ability to manage multiple projects and deadlines
• A Business Analyst qualification

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Full Job Description and Person Specification attached below

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

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We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: Monday 19th January 2026 at 09:00am

Interviews: w/c 26th January onwards

Cambridge Science Centre
For more than ten years, Cambridge Science Centre (CSC) has been sparking
curiosity and a love of STEM (science, technology, engineering and mathematics) in
young people across the East of England.

Job Description
This role is central to positioning CSC as the leading small-to-medium-sized science
centre and STEM engagement organisation in the UK. Working with the CEO and
Directors, you will help identify opportunities, shape CSC’s marketing strategy, and
translate that into an objective-led plan of action. You will be responsible for all CSC
marketing campaigns and activity, owning the brand and its development across all
key audiences, including the public, community groups, teachers and school leaders,
corporate CSR teams, and educational grant providers.
You will lead CSC’s marketing partnerships and publicity channels, including the
website, social media, YouTube, and press contacts. You will set the strategic
direction that informs our creative approach, energising staff to push creative
boundaries across video, social media, digital platforms, and live engagements.
In addition, you will ensure the organisation is supported with up-to-date collateral
across all major functions and initiatives, while fostering a customer-focused approach
through media and marketing skills training across the organisation.
Key Responsibilities
● Develop and manage all CSC marketing and advertising activity, strategically
prioritising initiatives to achieve annual targets within the marketing budget.
● Own all aspects of CSC’s brand and the development of CSC’s storytelling
framework, ensuring content consistently communicates impact, inclusivity,
scientific curiosity, and community value.
● Support the CEO in the development and revision of a multi-year marketing
strategy, identifying top-priority objectives for focused campaigns which you
will then own.
● Maintain a cross-organisation annual marketing plan and quarterly update
schedule with key staff members to help identify ongoing opportunities to
promote CSC activities, products, community engagements and programmes.
● Working with the broader CSC team, create and manage a marketing content
development plan, including case-studies, blogs and social-media threads, to
best seize publicity opportunities and achieve annual marketing objectives.
● Establish annual marketing targets, and own and track marketing metrics
across all key audiences, including the public, schools, community groups,
corporate partners, and the informal education sector, including quarterly
reports on progress.
● Identify and manage marketing risk for the organisation, including considered
fast-response on public platforms as appropriate.
● Develop and manage all CSC marketing relationships with partners and
press.
● Own all press and publicity channels, driving up quality engagement with CSC
through the CSC website, social media, YouTube, etc.
● Create and manage a CSC collateral database, ensuring responsiveness to
business development priorities.
● Empower and upskill CSC staff to actively support marketing campaigns and
storytelling efforts.

3
● Ensure that community and partner engagements are effectively supported
with marketing and awareness-raising initiatives.
Person Specification
Essential Criteria
● Significant experience in a senior marketing role, including annual budget
planning, press engagement, and campaign management.
● Proven experience in brand development and stewardship of brand identity.
● Experience in managing publicity channels, including websites and social
media.
● Experience in setting marketing targets and measuring progress to achieve
specific business development objectives.
● Experience in business-to-consumer advertising, ideally within a family, youth,
or event-oriented organisation.
● A people person: you enjoy working with others to help bring their stories to life.
● Excellent verbal and written communication and presentation skills.
● Driven to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and
partners across a wide range of projects.
● Competent with digital tools, comfortable working with digital content and
analytical platforms.
Able to achieve a satisfactory enhanced DBS check.
Desirable Criteria
● Business-to-business marketing, and business partnership marketing
experience
● Relevant business, charity or educational press contact network
● Work with community- and value-based organisations
● Experience in developing and maintaining product and marketing collateral
● Experience in science communications or of working with families, adults and
children
● Customer service skills and experience
● Level 3 or equivalent qualifications in a STEM subject
● Full clean driving license

We are recruiting a Lead Digital Performance Analyst within the Digital Services Team on a 23-month FTC.

The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions. You will take a lead role in helping us to translate these ambitions into operational reality through improving our current digital service. If you love a challenge, including delivering ambitious outcomes, whilst working collaboratively with a rapidly growing digital team then this role is perfect for you.

The role is crucial in helping us deliver our digital strategy. As a Lead Digital Performance Analyst, you will help drive the performance of our end to digital service offer. Including ensuring evidence-based decision making is at the heart of our future digital roadmap and drives continuous improvement of the digital services.

This is a senior role with real impact, and you will have the opportunity to work alongside the digital leadership team to help achieve great results for our colleagues and the wider community.

As part of the Digital Service team, you will:

• Lead performance analysis across the Fund’s digital services, ensuring alignment with organisational goals and digital strategy.
   
• Lead the development and stewardship of a comprehensive digital performance framework, including KPIs, service level measures, and quality standards.
   
• Take responsibility for robust data collection and reporting processes that ensure accuracy and trust in our insights.
   
• Analyse digital service performance and user behaviours to generate actionable insights that support strategic decision making and delivery of digital ambitions.

You will also:

• Identify opportunities to optimise digital services through data‑driven insights, and develop tools and techniques that strengthen analytical practice.
   
• Champion a collaborative, inclusive, and data driven culture across digital teams.
   
• Work with your peers including mentoring colleagues to help grow analytical capability across the organisation.

We are entering an exciting period of change, guided by our Digital Strategy. You will need to be comfortable working in a changing environment, driving new ways of working and helping others adapt. You should be keen to learn and apply digital, agile and user-centred design approaches. 

If you are looking to develop your career or take on a new challenge, we would invite you to come and have a chat to find out more. 

Expectation on travel or location: we have four away days a year where you will be expected to attend across the UK.

Interview Details:

Interview Date: 24th – 26th February

Format: Virtual interview

Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

If you would like an informal conversation about the role specifically, please get in touch

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – please show how you meet them in your supporting statement.

Essential Criteria:

• Deep understanding of digital service performance including performance measurement frameworks, KPIs, and service-level metrics, user behaviour analytics, and customer experience metrics.
   
• Experience leading analysis functions within digital teams and ability to embed evidence-based decision-making across an organisation.
   
• Expertise in designing and implementing data collection methods, instrumentation, and governance.
   
• Strong analytical and data-driven decision-making skills, using research, insight, and metrics to inform service, product, and process redesign and measure impact.
   
• High-level communication and stakeholder engagement skills, able to influence senior leaders, translate complex issues for non-specialists, and build consensus across digital, technology, and data domains
   
• Resilience and adaptability, comfortable working in conditions of ambiguity, setting direction when inputs are incomplete or conflicting, and driving change in complex organisational environments.
   
• Advanced capability in statistical methods, hypothesis testing, and experimental design. Familiarity with tools such as Google Analytics, Microsoft BI etc.

Desirable Criteria:

• Knowledge of digital service standards, GDS digital performance frameworks, user centered design principles, and modern digital delivery models.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

The Digital Communications Officer reports to the Digital Communications Manager. The post holder plays a key supporting role in communicating the work of the Trust – including its research, policy priorities, programmes, and alumni stories – to external audiences. This is a newly created role, introduced to expand our digital communications capacity and significantly grow our digital presence.

The Digital Communications Officer will work alongside the Digital Communications Manager to create, coordinate and maintain our digital output. They will need to have flexible skills across both web and social, and a strong ability to create eye-catching visuals and produce high-quality video content. This is an exciting opportunity for a creative and proactive individual to create engaging content, ramp up production of cross-platform video content, and introduce new digital innovations as the Trust seeks to explore new avenues to grow its reach.

Main duties

Social Media

• Take a lead on content creation for the Trust’s social media, writing crisp copy and creating engaging visuals suitable for a range of audiences across LinkedIn, X, Bluesky, Facebook, Instagram, and TikTok.

• Co-lead on the production of cross-platform video content, with a particular focus on TikTok and Instagram. Work with the Digital Communications Manager, Senior Programmes Officer: Marketing and Communications, and other colleagues to generate content ideas relevant to the Trust’s key areas of activity. Take an active, hands-on role in the planning, filming, and editing of innovative video content.

• Support with the day-to-day management of various socials platforms, including monitoring user engagement and answering inbox queries.

• Alongside the Digital Communications Manager, liaise with research colleagues to convert research outputs into engaging socials content, and work with colleagues in the programmes team to create impactful socials content promoting their work.

• Monitor social media engagement and activity more broadly, ensuring team members are aware of key developments and identifying examples of best practice in the sector.

• Advise and support all colleagues as necessary with their use of social media.

Website and Digital Communications

• Support with the management of the Sutton Trust website, and associated microsites, and the COSMO website, ensuring they are updated and remain responsive to the needs of our different audiences of students, teachers, policymakers, academics, funders and media.

• Work with external web developers to drive forward improvements to the Trust’s websites, ensuring quality user experience and SEO optimisation.

• Use Google Analytics and other monitoring tools to evaluate website performance and inform improvements. Work with a digital agency to manage the Trust’s Google Ads Grant Account and shape our approach to paid search advertising.

• Support with the maintenance of a proactive and diverse programme of blog content, helping to identify potential pieces from internal and external authors.

• Develop the Trust’s regular email newsletter, including drafting high quality content.

• Support with the formatting of research outputs and the design of other digital assets (such as charts), including those related to the COSMO Study.

Other

• Work with colleagues to maintain communications and content planning grids.

• Track and assess digital engagement in detail and assist with communicating performance to team members.

• Keep abreast of digital developments, assisting the Digital Communications Manager in providing expertise to the wider organisation.

• Proactively suggest improvements to the Trust’s digital communications approach.

• Write copy as required.

• Feed into the wider work of the Research and Communications Team.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have:

• Excellent verbal and written communication skills

• A strong understanding of using Canva (as well as Adobe Photoshop, Adobe InDesign and/or Adobe Illustrator) to design engaging and creative graphics for social media.

• Experience of creating cross-platform video content for social media (experience producing vertical video for TikTok and/or Instagram is particularly desirable). Basic videography, photography and editing skills would be advantageous.

• Experience of using various social media platforms and creating high-quality content.

• A good knowledge of and some experience in managing a website, including basic knowledge of HTML and CSS, experience of WordPress and an understanding of Google Analytics.

• An eye for detail, and the ability to work accurately to tight deadlines.

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.

• Has first-class interpersonal skills.

• Is willing to take on other duties from time-to-time as needed in a busy team.

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £32,000-£36,000

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check may be required

Interviews

Applications should reach us by midnight, 21st January 2026, with first round interviews held over Zoom on 4th February 2026, and second round interviews held at our London offices on Tuesday, 10th February 2026.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

org.
Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.

You will play a key role as, together, we provide direct support to children and families, unite services and professionals and campaign to change the system.

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.

But for many, it’s a lonely and isolating experience. That’s why we’re here. To make sure that no one has to face living through their child’s short life – and death – alone.

Together we support families through difficult times, offering lifeline practical, emotional and financial help.

Together we unite our sector. We help professionals and services to pool their knowledge and expertise, to deliver outstanding children’s palliative care.

Together we campaign to make sure that seriously ill children and their families get the care and support they need, when and where they need it.

Supporting, uniting, campaigning, together.

We are Together for Short Lives

As our Digital Communications Manager, you will:

• manage a programme to develop and refresh our digital communications channels so that they meet the needs of our audiences with the best possible user experience and accessibility
• work closely with stakeholders in managing this programme, overseeing budgets, issues and risks; internally, this will include chairing our cross-organisational Digital Communications Operations Group; externally, this will include managing our relationships with the agencies that provide our platforms
• conduct user needs and user acceptance testing for new developments to our digital communications channels, including our website
• manage our internal process for planning our day-to-day digital communications, making sure we schedule and publish a balanced and compelling array of content across our channels
• be our in-house expert on digital communications, working with and advising colleagues to create content across our platforms – including our website, social media channels and our email communications with members and supporters

You will have:

• excellent leadership and communication skills
• experience of managing stakeholders, budgets and risks
• experience of successfully implementing improvements to digital communications channels
• a deep understanding of how different social media channels operate, which audiences they reach, and how they can be used most effectively
• a track record of communicating successfully across a range of digital channels – and supporting and empowering others to do so.

How to apply:

If you are interested in applying for this post, please follow the link to our website to download and complete the application form. CVs will not be accepted. We regret that at this stage we can only consider candidates who have the right to work in the UK.

Digital Marketing & Content Manager, Iswe Foundation 

Location: Remote (UK-adjusted hours with some flexibility)

Contract type: 12 months, with the intention to make permanent

Salary: £35,000 – £45,000

Working pattern: Full time 

Benefits include: 35 days annual leave plus UK bank holidays; 14 days medical leave; 3% employer pension contribution; open to part time & flexible working

Closing date: 18 January 2026, 23:30

About the role

Iswe is a not-for-profit social impact foundation dedicated to putting people at the heart of social and political decision-making. We design and scale democratic innovations that enable communities to shape the decisions affecting their lives.

We are looking for a skilled, proactive and versatile Digital Marketing & Content Manager to deliver high-quality digital communications across Iswe’s channels and those of our flagship initiatives, the Global Citizens’ Assembly and Assemblis.

You’ll join a fast-paced, globally connected team working to reshape political systems so they are fit for purpose, guided by the belief that the global crises we face stem from a deeper crisis of governance. 

If you want your digital skills to help shift narratives, inspire action and grow a global movement, this role offers rare scope, challenge and purpose. 

This is an excellent opportunity for someone ready to step up in their career and help shape the voice, reach and impact of a rapidly growing organisation. 

Job purpose

The Digital Marketing & Content Manager will lead on creating and delivering high-quality digital communications across Iswe and the Global Citizens’ Assembly. You will turn strategy into compelling, accessible content; design and deliver digital campaigns; and steward audiences across multiple platforms. You will work closely with teams and partners across regions, using insight and analytics to enhance reach, visibility and engagement.

This is a hands-on, delivery-focused role, ideal for someone energised by fast-moving environments, global collaboration, and mission-driven work. It will suit someone comfortable taking ownership in an environment where processes and priorities are still being shaped, and where proactive leadership (including strong prioritisation) is essential.

Key responsibilities

1. Strategic contribution & prioritisation

• Contribute actively to the development and refinement of Iswe’s digital communications strategy, bringing insight from audiences, analytics and the wider context.

• Exercise judgement about what content, channels and campaigns will have the greatest impact at different moments, particularly during high-profile events.

• Translate broad organisational priorities into clear, focused digital communications plans, even where direction is initially high-level or evolving.

1. Content creation & production

• Draft, edit and publish clear, engaging content for websites, newsletters, social channels, campaigns and events.

• Produce and edit multimedia content including short-form videos, interviews, animations and motion graphics.

• Oversee the rapid turnaround of video packages and social media assets during key event moments

• Work with regional partners and teams to document and share community and assembly participant stories in respectful, accurate and culturally appropriate ways.

• Write accessible copy that brings data insights, participant experiences and research findings to life.

• Commission and manage external creatives (videographers, illustrators, editors, writers, translators) where needed.

• Create accurate, accessible technical and scientific content that supports public learning and participation, coordinating with internal teams and partner contributors, fact-checking and commissioning as needed.

• Maintain and develop visual templates, content wrappers, slide decks and brand-aligned styles.

1. Digital marketing & campaign delivery

• Lead digital campaigns to grow awareness, participation and engagement with Iswe, the Global Citizens’ Assembly and Assemblis (Iswe’s participation platform).

• Manage the end-to-end planning and delivery of content across channels, ensuring the right stories, assets and updates are published at the right moments.

• Maintain and update content across Iswe dot org, globalassemblies dot org and assemblis dot org through CMS, including Craft and Squarespace.

• Ensure all content is accurate, inclusive, and aligned with brand guidelines and accessibility best practice

• Develop and optimise user journeys, onboarding flows and email automations based on audience insight.

• Use analytics (e.g., Matomo, Google Analytics, email platform analytics) to track performance and guide improvements across websites, social channels and email platforms.

• Support SEO and discoverability by maintaining clear metadata, structured content, and optimised landing pages.

• Implement light A/B testing for messaging, templates or calls to action.

• Support tagging, segmentation and list management within email and CRM tools.

• Support internal reporting by highlighting patterns, opportunities and areas for improvement.

1. Translation & global accessibility

• Work with the Communications Director, internal teams and regional partners to shape global communication needs

• Coordinate translation workflows across multiple languages (commissioning providers or working through Iswe’s global partners) to ensure quality and consistency.

• Manage transcription workflows, proofing processes and materials from contributors across regions.

1. Collaboration & organisational knowledge

• Work closely with Communications, Fundraising and Programme teams to align messaging and surface stories.

• Contribute to the development of a knowledge library, ensuring materials are organised, current and ready for sharing.

• Help maintain up-to-date versions of framing documents and training resources.

• Support a positive, inclusive and collaborative team culture

Person specification

We know that teams reflecting the diversity of society are more creative, innovative and effective. We welcome people of all backgrounds, identities and experiences, and we are committed to being a place where everyone feels they belong.

We particularly encourage applications from people who are disabled, from Black, Asian and other minority ethnic backgrounds, from lower or disadvantaged socioeconomic backgrounds, or who identify as LGBTQIA+.

Essential experience

• 4–6 years’ experience in digital marketing, content production or digital communications.

• Demonstrated ability to produce multi-format creative content (video, graphics, social content).

• Experience with CMS platforms (Craft, Squarespace, WordPress or similar).

• Management of automated email journeys to support audience stewardship 

• Strong organisational skills and ability to manage multiple content streams.

• Ability to understand and adapt technical or policy-related content clearly for different audiences and contexts.

• Familiarity with creative tools such as Canva, Adobe Suite, Figma and video-editing software (or equivalent tools).

• Clear and effective written communication in British English.

• Ability to build and maintain positive partner relationships.

• Analytical skills and experience using digital insights to guide decisions.

Desirable experience

• Experience in deliberative democracy, civic participation, systems change or climate-related work.

• Experience managing translation workflows or multilingual content.

• Experience collaborating with community-based content contributors across regions.

• Knowledge of data storytelling or simple data visualisation.

• Understanding of accessibility standards for digital content.

• Experience reaching and engaging with users who do not use email - for instance via WhatsApp and other social media 

• Experience using AI-enabled tools for content production or analytics

Personal attributes

• Creative, curious and proactive, with a desire to learn and experiment.

• Adaptable and organised; able to thrive in a fast-paced, startup-style environment.

• Values-driven and committed to inclusive, globally rooted ways of working.

• Collaborative and respectful, able to communicate clearly with diverse colleagues and partners.

• Skilled at making complex information understandable and engaging.

• Willing to work out of hours during key campaign moments such as COP

#Digital Marketing #Marketing #Muti-media Marketing #Digitial Marketing Strategy #Content Strategy

Purpose

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres.

The Patient Experience Manager will be instrumental in supporting patients and families use of the garden. 

Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit. 

This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions.  You will be managed by the National Patient Experience Lead.

You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the National Patient Experience Manager. 

The gardens have been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their stay.  From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs.

You will be responsible for developing and delivering social activities, supported by the charity’s National Patient Experience Manager and in collaboration with the wider Spinal Injuries team in Cardiff. These activities will mainly need to be held at the weekend or in the afternoons which are critical times in the garden when most patients are available and often have friends and family to visit. Currently the Events programme includes seasonal celebrations and social and craft activities. External facilitators also deliver workshops and live music performances.

This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.

Main Duties and Responsibilities

People with spinal injuries

· Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their stay

· Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the National Patient Experience Manager and managing the volunteers accordingly

· Organise a programme of seasonal events, reflecting the needs of patients

· Work with the Impact Manager to monitor patient experience and the impact of the garden

·       Ensure the garden is managed to allow the correct balance to be in place to benefit both patients and external parties (major donors, trusts, corporate groups and other visitors)

NHS staff

· Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services

Volunteers

· Recruitment and training of new volunteers

· Manage the team of volunteers to ensure the smooth running of the garden with patient experience at its core

Fundraising and Communications

· Work with fundraising managers, Head Gardener and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising

· Support corporate sponsor events and fundraising opportunities

· Represent the garden and charity at key events

· Promote the local social media accounts and provide regular updates for content

· Interviews with press/media as required

Administrative

· Ensure all administrative tasks associated with the role are monitored, completed and maintained

· Manage the garden budget along with the Head Gardener

· Collate and bank donations and manage petty cash

· Assist with ensuring the garden room is kept clean and tidy at all times

· Collate data showing usage in the garden and volunteer hours

Safeguarding

· Comply with all safeguarding policies and report any concerns to the Safeguarding Lead immediately

· This post is subject to an enhanced DBS check

Assist the Patient Experience Lead with any other tasks as required.
It should be noted that the list above is intended to give an overall view of the position and should be taken as guidance only.
 

Person Specification

Key Criteria

Knowledge and skills

Essential

• Experience of leading and managing teams
• Experience of working with volunteers
• Stakeholder engagement and networking
• Delivering social events
• Budget management experience
• Good IT skills, specifically proficient with Microsoft Office 365: Outlook, Word, Excel, PowerPoint

Desirable

• Experience of volunteer recruitment and training
• Voluntary sector experience
• Experience of working with the NHS or in a health care setting
• Experience of SharePoint
• Knowledge of using social media to promote activities and events
• Interest and understanding of wellbeing benefits of gardens
• Experience of therapeutic activities
• Digital photography

Qualities
Essential

• Outstanding interpersonal skills, with the ability to successfully develop new working relationships
• Excellent communication skills
• Proactive, can-do attitude
• Empathetic and kind
• Calm under pressure
• Ability to prioritise and adapt to the changing needs of each working day
• Self-motivated and capable of working with the minimum of direction but understanding the limits of your knowledge and able to seek advice when required 

Other requirements
Essential

• Flexible and able to work to suit patient requirements

Closing date: 5th February 23.30 
The first round of interviews will take place on the 18th February

We are seeking a Communications and Marketing Manager to shape how our work is seen, understood and engaged with across local government and public policy. This role will lead the day-to-day delivery of our communications and marketing activity at a moment of growing influence and impact for the organisation.

Working horizontally across New Local’s practice, membership, policy and events work, the postholder will help ensure our ideas, relationships and activity are brought together coherently and effectively for our audiences. You will play a central role in developing compelling stories from our research, practice and partnerships, including the work of member councils. To do this, an interest in and understanding of the changing relationship between citizens and the state at a local level will be an important asset. 

This is a hands-on role for an experienced communications professional who combines strong editorial and digital skills with a willingness to think strategically, sound judgement and creativity. Success will be measured not just by the quality of individual outputs, but by the extent to which New Local’s communications feel joined-up, collaborative and mutually reinforcing across teams, extending the reach, influence and impact of our work. 

Your job will include: 

• Leading and delivering New Local’s communications and marketing activity, aligning content, channels and campaigns with organisational priorities and positioning. 

• Planning and coordinating communications for key publications, events, campaigns and moments, managing an editorial calendar that brings together policy, practice, membership and external opportunities. 

• Overseeing New Local’s digital presence, including the website, newsletters and social media, ensuring content is timely, engaging and high quality. 

• Working horizontally across teams to align messaging and identify shared stories, shaping joined-up communications that support membership growth, events, partnerships and policy influence. 

• Creating and commissioning high-quality content and assets, including written content, design and digital materials, drawing out strong stories from members and partners. 

• Using media, insight and data to extend reach and impact, supporting press engagement, monitoring performance and continuously improving communications activity. 

And more… As part of a small, friendly organisation you’ll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy. 

Please visit our website for the full job description and details on how to apply. 

Candidates will be contacted for interview by Monday 9 February 2026.

First round interviews will include a task and will take place online on 16 and 17 February 2026

Second round interviews will take place on Thursday 26 February and Monday 2 March 2026.