Digital lead jobs in southwark, greater london
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Centre for Mental Health is seeking a dynamic and experienced communications professional to join our team as Associate Director of Communications (Maternity Cover), starting in September 2025 for 12 months. This pivotal role offers the opportunity to lead our communications work, ensuring all of our written and visual outputs support our mission to drive mental health equality.
As the lead on our media, publications, website, social media and marketing work, you’ll manage the development and delivery of impactful content that engages our key audiences and supports our influencing, marketing and fundraising goals. You’ll oversee the production of high-quality publications, infographics, and multimedia materials. You will coordinate our publications and content schedules, overseeing the launch of a range of content to maximise impact and meet the needs of funders and partners.
You’ll be part of the Centre’s Leadership Team, helping to shape the organisation’s strategic direction, working on organisation-wide improvements and championing equality and anti-racism.
The role will supervise a small communications team, providing support and leadership to ensure excellence across our communications. It involves liaising with a broad range of stakeholders including funders, partners, people with lived experience, suppliers and wider sector colleagues.
Who we’re looking for
We’re looking for someone with outstanding communication skills, a strong track record in media and digital communications, and a deep understanding of the mental health landscape.
You will have a breadth of experience across digital and traditional communication channels and a keen eye for detail. We’re looking for someone with strong project management skills, capable of balancing competing priorities and deadlines to deliver the high-quality resources and analysis which define the Centre’s reputation.
If you’re passionate about mental health and skilled in strategic communications, we want to hear from you. This is a fantastic opportunity to shape the conversation around mental health and drive change for those who need it most.
Centre for Mental Health wishes to increase our diversity and we particularly welcome applications from people from racialised communities and LGBTQ+ applicants. All our shortlisting is done without reference to personal details.
What we offer
We offer wellbeing support including generous annual leave, flexible working, and a comprehensive employee assistance programme. We support your career development with relevant training and offer up to 12% employer pension contributions.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in working with us at Hopeful Futures CIC! We are a small but growing grass roots not-for-profit community interest company. Motivated by our Christian faith, our mission is to create opportunities for autistic people, those with learning disabilities and their families to thrive in local communities.
We’re looking for an ambitious fundraiser to successfully implement key objectives within our five-year fundraising strategy to enable our community projects to thrive and grow. The successful candidate will be able to work independently with a proactive attitude, as well as working collaboratively within our wider team.
This is an exciting role that would suit a fundraiser who is looking for a new challenge, someone who has a successful track record in securing grants & leading fundraising initiatives and who wants to move to the next stage of their career by leading on a multi-faceted 5-year fundraising strategy for a small but growing grass roots organisation. This involves:
- Trusts and foundations
- Monthly giving campaign
- Community fundraising events
- Major donors and corporate sponsorships
About the Role
This is a part time role, 3 days (22.5 hours) per week
It will be offered as a permanent contract with a full time equivalent annual salary of £37,000 - £40,000 (pro rata £22,200 - £24,000)
This is a hybrid role with one day per week at our office address of School 360, Sugar House Lane, Stratford, E15 2QS. The other two days can be worked from home and/or for community visits as needed across the London Borough of Newham
Closing date: Apply by 12pm on Wednesday 30th July 2025. Please note that we may close the advert early if we receive enough applications
First stage interviews are scheduled for 4th & 6th August 2025
Additional Information
For more information about our community projects that you will be fundraising for, the full job description and person specification please download the ‘Fundraising Lead Job Summary & Description’.
Please note, we are passionate about creating a diverse workforce and particularly encourage applications from candidates of the global majority.
All job offers are subject to a satisfactory DBS check and references.
Prospective candidates must have the right to work in the UK.
Benefits of Working at Hopeful Futures CIC
Hopeful Futures offers a range of employee benefits including:
- Providing high quality training & a robust induction process to settle you into your role
- Enhanced maternity & adoption leave scheme
- 28 days annual leave increasing by 1 day for each year of continuous service (up to 33 days)
- An additional day off for your birthday
- We are a recognised disability confident employer
- We have an Enhanced Employee Assistance Programme with access to free counselling and other wellbeing services
- Ability to join the Blue Light Card Scheme which provides members with thousands of amazing discounts online and on the high street across categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many more
Our mission is to create opportunities for autistic people, those with learning disabilities and their families to thrive in local communities




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about digital inclusion and supporting adults with learning disabilities? Do you enjoy making technology accessible, fun, and relevant to everyday life?
Stepping Stones Learning and Leisure is a small but impactful charity based in Southwark. We support adults with learning disabilities to live more connected, independent and fulfilling lives through creative programmes, life skills sessions, and social activities. We believe in the power of community, person-centred support, and inclusive learning.
We’re looking for a friendly, practical and tech-confident Digital Life Skills Facilitator to lead our Step Online Club, a weekly group that empowers members to use everyday technology with confidence. From messages to online shopping, playlists to photo sharing, your role is to support participants in using technology to lead more independent and connected lives.
Our participants have asked for someone who is fun, jolly, and thorough. If that sounds like you, we’d love to hear from you!
About the Role
As our Freelance Digital Skills Facilitator, you will design and deliver weekly in person sessions covering essential digital skills such as:
- Online safety
- Social media
- Taking and managing photos and videos
- Practical digital tasks (e.g. online shopping, booking appointments)
- Sending and receiving messages
- Assistive technology (voice notes, Alexa, etc.)
- Creative and relaxing digital activities
Sessions are interactive, person centred, and tailored to individual learning needs. You’ll create and use participants’ Individual Learning Plans (ILPs) to track progress and support personal learning journeys.
What We’re Looking For
We’re looking for a facilitator who can make learning digital skills accessible, engaging, and confidence building. You should have:
- Confidence using smartphones, tablets, and common apps
- Experience working with adults with learning disabilities or similar groups
- Patience, creativity, and the ability to adapt to different learning styles
- A calm, friendly approach and great communication skills
A teaching qualification is desirable but not essential.
Read through the job description attached.
Send your CV and a cover letter through Charity Job portal, highlighting your suitability for the role and an explanation of how you would approach the role, such as your teaching and planning techniques.
Shortlisted candidates will be invited for an in-person interview and a short teaching session with the Step Online group.
Empowering adults with learning disabilities to lead fulfilling, connected lives through opportunities shaped by their ideas and aspirations.
The client requests no contact from agencies or media sales.
Be part of something transformative. On behalf of The Richmond Project, we’re looking for an ambitious and versatile Communications & Engagement Lead to help shape the voice of a new charity tackling the UK’s numeracy crisis head-on.
Created and led by Akshata Murty and Rishi Sunak, The Richmond Project supports innovative initiatives that give families the tools and confidence to break down barriers to numeracy — boosting social mobility and creating real opportunity.
This is a rare chance to join a newly established organisation from the very start, helping define its public presence and engagement strategy.
About the role
You’ll be responsible for delivering creative, high-impact communications that bring the mission to life. From social media content to press engagement, local campaigns to stakeholder updates — you’ll be at the heart of their public-facing work. You will strategise, plan and deliver communications campaigns to support public engagement, partnerships and fundraising.
You’ll also play a key role in managing reputation and supporting crisis communications, working closely with their external PR agency to ensure consistency, agility, and strength in their messaging.
About you
We're looking for someone creative, confident, and mission-driven — someone who thrives in a fast-moving, entrepreneurial environment and wants to help shape a charity from the ground up.
You’ll ideally bring:
- 5+ years’ experience in communications, PR or brand marketing
- An understanding of the charity or non-profit space
- Strong written and verbal communication skills, with a clear and engaging style
- Experience working across multiple channels, including digital and print
- Good judgement and interpersonal skills when working with press, partners and stakeholders
- Ability to manage multiple projects and deadlines with accuracy and flair
Why join?
This is more than just a comms role — it’s a chance to help build the voice and profile of a new national charity with high-profile leadership, an urgent mission, and a powerful story to tell. You’ll be part of a small, ambitious founding team, where your ideas, energy and creativity will have direct impact from day one.
- Location: Victoria, Central London (the majority of your week will be office based, with hybrid working available, and some UK travel)
- Salary: £45,000-£50,000+ depending on experience
- Contract: Full-time, permanent
Please apply now! We will be reviewing applications on a rolling basis.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Hybrid: Turn2us London Hub (Farringdon) & homeworking
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
At Turn2us, we know that strong, data-led digital campaigns will take our work to the next level. Whether that’s helping new audiences find our tools and information or generating income so we can offer even more support.
Straddling the worlds of communications and fundraising, the role will lead on digital content planning, performance analysis, and brand visibility, ensuring the organisation is agile in responding to emerging trends and opportunities.
A key focus for this role will also be partnerships. We know that to extend our own reach as an organisation, we can’t work alone. If we’re going to grow, we need to be working with other organisations in our space, as well as influencers who can use their platforms to expand our reach.
This role will sit within our friendly, passionate Brand and Communications team, but will have a strong link to our expert Supporter Engagement team.
In terms of experience, we’re looking for a creative and analytical digital communications professional with experience in accessible content creation; campaign planning and evaluation; and working closely with cross-organisational teams to optimise content. If that sounds like you, we’d love to hear from you.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11:59pm,13th July 2025
Interview date: 24/25 July for first interviews, 31 July for second interviews
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
About the role
Join Dementia UK as a Digital Marketing Executive and play a vital role in raising awareness of the charity’s services, engaging supporters and generating income through digital activity.
Working closely with the Digital team, you will support the development and delivery of the digital marketing strategy, with a particular focus on paid campaign management . You will be responsible for developing and launching key paid campaigns across social media channels, aligned with organisational objectives to maximise income and grow brand reach.
Collaborating with fundraising teams, you'll help shape and enhance supporter journeys through digital channels. The role also includes regularly reporting on the performance of live campaigns, as well as conducting post-campaign analysis and offering clear, data-driven recommendations across paid social and PPC.
To succeed in this role, you’ll need proven experience of managing digital campaigns using Meta, alongside a solid understanding of the Meta ad suite and experience of overseeing PPC campaigns. The ability to produce comprehensive campaign reports that clearly communicate results, insights and recommendations is essential.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with the recruitment team.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recruitment team.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Digital Content Manager
Your writing engages and inspires. You thrive in a fast-paced, mission-driven environment and have a strong grasp of digital storytelling, SEO, and online advocacy. You are passionate about animal rights. If this sounds like you, PETA would love to hear from you.
Position Objective:
Lead the creation, coordination and optimisation of compelling digital content that supports PETA’s campaigns.
Term of Employment:
Full-time
Location:
Hybrid in London or remote in mainland UK (with monthly attendance to the London office)
Reports To:
Senior Digital Marketing Manager
Salary: £37,000 - £42,000
Key Responsibilities:
- Inspire millions of people to take positive actions for animals by writing, editing, and publishing compelling advocacy copy, including petitions and letters to politicians and other decision-makers
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Maintain and regularly update digital campaign action alerts, which may include updating campaign targets, ensuring the accuracy of the text, and writing campaign updates
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Monitor planning proposals for new factory farms, research and draft petitions specifically targeting new planning applications and other urgent animal rights issues
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Oversee the creation, editing, and publishing of web content, including blog posts and lifestyle features
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Use analytics tools to track content performance and inform future content strategies
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Conduct keyword research, and develop and implement SEO strategies to boost organic traffic to the website
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Collaborate with other teams to ensure the accuracy of digital content and its alignment with campaign goals, and maintain a dynamic and engaging website
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Assist the social media team by repurposing and adapting content for platforms such as Instagram, Facebook, and X (Twitter)
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Work as part of the digital marketing team to ensure that online campaigns are as effective as possible
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Support the digital team with additional tasks as needed
Requirements
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Proven experience in digital content creation, web publishing, or online campaigning
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Excellent writing, editing, and proofreading skills with a persuasive and engaging style
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Strong understanding of SEO principles and content performance metrics
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Familiarity with CMS platforms (e.g., WordPress), Google Analytics, and social media tools.
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Knowledge of HTML is an advantage, but not essential
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Ability to manage multiple projects and deadlines in a fast-paced environment
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Intermediate skills in photo editing using tools like Photoshop or Canva
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Experience with e-campaigning tools such as Engaging Networks preferred
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Strong work ethic with a focus on efficiency, patience, exceptional attention to detail, a positive attitude, and innovative ideas
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Demonstrated ability to work independently and as part of a team
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Adherence to a vegan lifestyle is strongly preferred
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Ability to advocate the organisation’s positions on issues to the public in a professional manner
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Commitment to the objectives of the organisation
The client requests no contact from agencies or media sales.
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
We are looking for a Digital Communications Coordinator to cover maternity leave and to support our busy Communications team.
The Digital Communications Coordinator is a key role within CLAPA, responsible for implementing our digital communications strategy to engage and inspire the UK cleft community. This role moves beyond content creation to take ownership of CLAPA’s digital communications across social and email platforms, ensuring online communications are strategic and data-driven. Working closely with colleagues across the organisation, this role supports the planning, delivery, and monitoring of campaigns that inform, support, and connect the cleft community in the UK.
This is a hands-on role suited to someone with a good understanding of digital communications and a passion for community engagement. The Coordinator will manage day-to-day digital content, respond to online enquiries, and support internal teams with their communications needs. They will also play an important part in maintaining CLAPA’s brand and voice across all channels, ensuring our communications are accessible, on-brand, and effective.
NB - We reserve the right to close applications early if we receive a high volume of strong candidates.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
Balance is a creative and socially progressive charity in SW London looking for someone whose professional approach aligns with our values of Indepence, Empowerment, Partnership, Recognition and Sustainabilty. We are a growing business running strength based and person centred services across SW and Central London.
About you
You will an enthusiastic and and independent creative professional with an ability to collaborate across our departmenal disciplines to shape our voice and public profile across a range of audiences. You may be an experienced professional looking for a move to the charity sector, a recent graduate looking for an opening to test your knowledge or someone with a commitment to transformative change and social inclusion for people living with a disability.
If this is you we would like to hear from you.
About the role
Position: Communications Lead
Based: Flexibly from home and our corporate headquarters in Kingston upon Thames
Your Hours of work: Will be part-time based initially on 22 hours per week
Salary: £34,818 per annum paid pro rata based on a 22 hour working week.
Other Benefits include the following:
- 3% employers pension contribution
- A commitment to training and continual professional development
- Access to annual season ticket loan
- Flexible working
- Access to Blue Light Discount Card and other discount schemes
- Cycle to work scheme
- Free employee assistance programme
- A day off for your birthday in addition to a generous holiday allowance
How to apply: Please apply submitting a CV and Suporting Statement adressing clearly each area set out in the Person Specification.
About the Role
Its purpose and associated values
- Building partnership through training, insight and support across the charity’s functions in respect of its promotion, marketing and communications.
- Work with the charity’s leadership to build professional communications and social media outputs to widen our market position and business sustainability.
- Developing resources, templates and content that will empower our staff to work more independently to shape the public narrative of their work and its impact.
- A commitment to communicating and marketing a public narrative that show cases the charity’s work in empowering the people who use its services to live independent and validated lives.
Main Responsibilities of the Job
- Generate (or work with our managers to generate) engaging and accessible content for the charity across a range of digital and social media platforms.
- Lead on the collection and development of stories, as well as other content showcasing the quality of our work and its impact for those using our services.
- Work with colleagues to plan and coordinate communications around key milestones, launches, campaigns and events.
- Coordinate general communications and engagement planning with corporate and operational managers.
- Support the development and implementation of a communications and influencing plan as part of the charity’ corporate planning and strategic review process.
- Work closely with the charity’s corporate leadership to align messaging and communications activity across the business to help shape our working culture and values-based approach.
- Create compelling stories about what the charity does and the difference it makes in the lives of people who benefit from its services.
Analysis and data interpretation
- Provide overview and reporting on performance analytics related to the charity’s digital and social media outputs. Particularly against any benchmarks set at the commencement of any given financial year.
- Identify opportunities and development priorities for targeted and/or generic media output against any valuation of our performance metrics as reported above.
- Provide access and guidance on analytics and data metrics for departmental managers and leads to help shape future messaging and content generation.
Development Support
- To work closely with the charity’s leadership, its managers and operational leads in shaping our communications messaging and output.
- To design training and support to grow internal capacity across the charity in how to get the best out of our communications and social media tools.
- Monitor departmental social media and communications output and help shape their approaches to messaging what their services do and to whom.
- Develop plans, campaigns and promotional activity based on an understanding of the charity’s values, it target audiences and its strategic priorities for growth and sustainability.
Behaviours and Values
- To provide meaningful support to the organisations outward facing and public activity, promoting both its person-centred and strengths-based approach to its work.
- Maximise their role to facilitate the inclusion of people using our services in shaping a public narrative of their lives and the positive contribution they make to the communities in which they live.
Communication
- To model professional and effective communication skills professionally with all internal and external partnerships, representing the charity and its corporate position at meetings and events when necessary.
- To demonstrate flexibility in communication style as appropriate for different audiences, including the people we support, their families, internal colleagues, and colleagues from our Health & social care partners. Showing an awareness of people’s communication needs and adjustments that may need to be made.
- To demonstrate and model a consistent professional approach in communication via the multiple tools related to their post.
- To be a great listener including demonstrating a proactive approach to supporting a range of stakeholder in expressing their wishes and views.
Additional responsibilities
- To demonstrate continued commitment to own personal development and learning.
- To attend reviews and meetings as required, and chair meetings where necessary.
- To maintain confidentiality and to ensure that access and sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.
- To work in accordance and support the implementation of Balance policies, procedures, values and commitment to equality and inclusion.
- Any other duties commensurate with the grade of the post, as may be required from time to time.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Fundraising Growth Manager
£39,000 - £40,500pa
City of London E1 8QS and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of Role
The Digital Fundraising Growth Manager will manage our digital paid media planning and delivery, driving audience engagement at all stages of the marketing funnel, specifically with the aim of delivering growth in our supporter base and income.
The post holder will directly oversee all digital paid media activity in line with agreed campaign and year round engagement and fundraising strategies and plans, including but not limited to social media advertising, search marketing, programmatic display, and emerging channels ensuring plans are fully integrated with other engagement and fundraising activity (including owned and earned media across all channels and wider organisational efforts).
Working closely with internal teams and external agencies, you will drive digital fundraising performance across a range of campaign and product offers, optimising media spend; creative and supporter journeys using data-driven insights informed by a rapid and robust test and learn methodology to ensure our investments are optimised for performance.
As the Comic Relief’s paid media champion, the post holder will also play a key role in ensuring alignment of media campaigns with integrated web and CRM journeys to deliver consistent and personalised supporter experiences. Proficiency in Google Analytics 4 (GA4) is essential, enabling the role to analyse audience behaviour, measure performance, and continuously refine strategies to improve outcomes across the full supporter lifecycle.
You’ll be the day-to-day contact for any of our paid media agency partners, ensuring Comic Relief builds collaborative and well managed working relationships that facilitate success.
Join us at the heart of Comic Relief's mission to leverage the power of popular culture to enable people help others and create a just world, free from poverty.
Key responsibilities:
Plan and deliver strategically aligned digital fundraising activity, focussed for the relevant target audiences:
· Contribute to the planning and delivery of a comprehensive digital growth strategy, with specific responsibility for Comic Relief’s paid media across platforms such as Meta, Google, YouTube, TikTok, and emerging channels.
· Directly manage and optimise paid media campaigns to drive audience acquisition, engagement, and fundraising income, innovating and testing new approaches alongside tried and tested methods.
· Collaborate with internal teams to align and integrate paid media activity with broader fundraising and engagement objectives and activity.
· Manage; direct and work with media agencies and platform partners to ensure value for money from our paid media investments.
· Use data-driven insights to continuously improve campaign performance, leveraging analytics tools and A/B testing methodologies.
· Monitor industry trends and emerging digital platforms to explore new opportunities for audience growth.
· Own budget planning, forecasting, and reporting for all paid media activities.
· Support in developing attribution models and performance tracking to measure the impact of paid digital activity on overall fundraising and supporter base growth.
Play an active part in the wider success of our fundraising and engagement strategy by:
· Contributing to the development of team wide annual plans and budgets, using learning and insight to make recommendations that facilitate in year and long-term income and supporter base growth.
· Proactively participate in, and as required, lead aspects of wider team planning activities.
· Keep abreast of the fundraising marketplace and wider legislative and regulatory landscape to identify opportunities to enhance Comic Relief’s digital fundraising activities and ensure compliance of our digital paid media activity.
· Play an active role in the Fundraising & PR Team, working collaboratively to enable inclusivity and diversity in order to drive high performance and an action-oriented culture.
· Undertake and manage ad-hoc duties as needed, ensuring alignment with the scope and responsibilities of the role.
· This role may develop to include line management responsibilities and duties as the portfolio expands in the future. Postholders may be expected to take on line management responsibilities when required.
Person specification
Essential criteria
· Proven experience in paid digital media management, ideally in a growth-focused role within a charity, agency, or brand.
· Technical expertise:
- Demonstrable experience using digital advertising platforms, including Meta Ads, Google Ads, TikTok, YouTube, and programmatic display.
- Experience in audience acquisition and growth strategies, particularly in driving engagement and fundraising through digital channels.
- Excellent data analysis skills with experience using tools like Google Analytics, Meta Business Suite, and campaign performance dashboards.
· Ability to manage multiple campaigns and projects simultaneously, deploying excellent project management, in a fast-paced environment, able to identify risks, issues and dependencies within a project / campaign and to use this information to inform decision making in a timely and accurate way.
· Understanding of and experience of using a CRM system and related analytics or marketing tools.
· Experience of annual planning and year-round budget management, including ability to set detailed budgets and KPIs, reforecast and proactively manage campaign budgets.
· Experience of and capability in briefing and analysing complex data and insight information to produce clear briefs and effective marketing plans.
· Experience of managing marketing planning and tracking, including media planning KPIs and metrics across online and offline channels, and creating campaign alignment and channel integration to optimise campaigns with a focus on income generation.
· Excellent communication skills. Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working, including:
-Experience of working collaboratively with a range of team members.
-Experience of managing external parties such as creative and media agencies.
-Strong interpersonal skills with the ability to inspire and influence stakeholders.
-Strong stakeholder management and ability to collaborate with cross-functional teams.
· Proactive self-starter and opportunity spotter with proven ability to work independently, managing own work plan to deliver against set goals and objectives to agreed timescales. and learn and develop in a fluid, high impact environment.
· Passion for and commitment to Comic Relief’s mission; values, cultural charter and Diversity, Equity, Inclusivity and Belonging principles and a desire to use digital innovation for social impact.
Desirable criteria
· Line management experience
· Experience of fundraising for both international and national charity causes
· Accredited fundraising or digital marketing qualification
· Experience of working with Salesforce Non-profit Cloud and Marketing Cloud
Perks and benefits:
· Flexible working hours
· Work from home option
· Life Insurance
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Salary sacrifice
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11:55pm, 13th Jul 2025 BST
Comic Relief reserves the right to close the role early if a large number of applications are received.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident Employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Guy’s & St Thomas’ Foundation is hiring an Events Fundraising Lead to deliver a high-impact portfolio of fundraising events, from the London Marathon and Landmarks Half to their iconic hospital abseil. You’ll bring operational rigour, creative energy and a real sense of ownership to a role that’s central to their 10-year vision.
- Job title: Events Fundraising Lead
- Location: Hybrid – 2 days/week in central London office
- Salary: £37,000–£41,000 per annum
- Contract: Permanent
What makes this role stand out:
- Take full delivery ownership of events that are high-profile, high-performing and high-stakes
- Act as lead contact with major partners like London Marathon Events and external agencies
- Be trusted to run complex logistics, manage compliance and budgets, and guide junior staff
- Deliver events that support Evelina London Children’s Charity, Guy’s Cancer Charity and the wider Foundation
This is a senior delivery role—perfect for someone who thrives on the detail, runs a tight ship, and wants to drive supporter experiences to the next level. You’ll lead on event safety, stewardship, reporting and live delivery—and still get to flex your creativity in how events grow and evolve.
What we’re looking for:
- Experience independently delivering large-scale fundraising events
- Skilled at budget management, risk planning, logistics, supplier negotiation and live ops
- Comfortable with acquisition strategies—ballots, campaigns, grassroots outreach
- Strong understanding of supporter journeys and how to retain event participants
- Calm under pressure, confident with stakeholders, and proud to deliver standout experiences
And the benefits? Still among the best in the sector:
- 27 days annual leave, rising to 30
- 6% employee / 12% employer pension contribution
- £800 learning budget and £200 wellbeing budget per year
- Health cash plan, digital GP, gym discounts, counselling support
- Paid volunteering days, sabbaticals, hybrid working, and more
If you’re a delivery-focused fundraiser with a love of live events and a sharp eye for detail, this role gives you the reins. Lead high-impact experiences that inspire supporters—and drive vital health projects forward.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Location: MSSC London SE1
Contract: Part-time, Permanent - 3 days per week
Salary: £30,000 gross per annum pro rata (£50,000 per annum full time equivalent)
Closing Date: 18 July 2025
Are you an experienced trainer looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Maritime Lead Trainer to join our team.
About the role
The Maritime Lead Trainer will plan, manage and deliver all maritime apprenticeship programmes and adult skills qualifications and to enable learners’ successful achievement and progression.
Key Responsibilities
- To plan engaging and effective face to face and remote teaching sessions for all apprentice and adult learner programmes.
- To teach and assess the knowledge and practical skills required to meet apprenticeship standards in line with own expertise.
- To conduct workplace observations and carry out progress reviews for apprentices
- To devise and mark vocational assignments in line with awarding organisation requirements.
- To provide constructive feedback, guidance and tutorial support for apprentices and learners
- To oversee other peripatetic trainers as required in the delivery of programmes
- To maintain a compliant learner journey in line with DfE and Ofsted standards
- To be the administrator and manage the Google Classroom virtual learning environment.
- To create learning resources, making best use of AI and digital tools to support apprentice and adult learning programmes
Requirements
- Proven track record of teaching apprenticeships and/or vocational qualifications in the last five years
- Strong understanding and knowledge of maritime sector technical training e.g. MCA, RYA
- Good understanding of post 16 regulatory standards and awarding organisation quality assurance processes
- Teaching or training qualification at level 3 or above
- Highly proficient in the use of Microsoft Office and online meeting platforms
If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Role Summary
Job title: Communications Lead
Contract: Full time, permanent position
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*)
Salary: £43-£45k p.a. depending on experience
Reporting to: Director of Julie’s Bicycle
Start date:ASAP - depending on candidate’s notice period
Hours: Working hours are 9.30am - 5.30pm, Monday to Friday
(requests for flexible working hours will be considered, including requests to work 80% FTE)
Other:
- Annual leave is 25 days per year (pro rata) plus standard bank holidays
- Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
- All employees are able to claim 1 hour a week for personal wellbeing
- Pension scheme enrolment and 6% employer contributions (reviewed annually)
(*) Access to office space in London is always available to staff who can't or don't want to work from home.
If you would like this application pack in a different format (e.g. large print or audio file), please contact us (information in the link provided).
About Julie’s Bicycle (JB)
JB is a leading non-profit putting climate action at the heart of culture. We believe that creativity is a powerful catalyst for change — and that the arts and cultural sector has a vital role to play in building a just, regenerative future.
For over 15 years, we’ve worked with artists, cultural institutions, funders, and policymakers to mobilise creative climate leadership and action through advocacy, research, policy influence, training, path-finding projects and community building. We champion climate justice, centre equity, and believe that environmental solutions must be driven by cultural shifts as well as systems change. For more information on all our programmes, please visit oue website.
Communications at JB
This is the perfect time to join JB as Communications Lead. By the time this role starts we will be launching a new brand and website; with associated key messages and audience development priorities. All of this is currently in development with our partners at Greenhouse. This role will benefit from all that ground work and lead on all the communications to bring to life our new approach. It’s a moment for the incoming postholder to make a real difference.
The Role
We’re seeking a visionary and collaborative Communications Lead to lead the next phase of our communications strategy. This role is about more than messaging — it’s about shaping a compelling and inspiring public voice for creative climate action.
You will be responsible for our brand, storytelling, content strategy, and creative outputs—ensuring that everything we do reflects our values, amplifies our impact, and deepens our reach across the cultural and climate landscape. You’ll also play a key role in supporting our impact including welcoming new cultural organisations, creative practitioners, environmental partners, and funders into our network.
This is a digital-first communications role, with a strong focus on content development, storytelling, and designing varied communication campaigns. You’ll oversee our editorial voice across blogs, email, social media, and digital content. Alongside our Marketing Lead, you will ensure our insights, tools, and narratives are warm, purpose-focused, clear, accessible, and optimised for reach and engagement. You will be someone who thrives on the combination of ambitious strategic thinking and delivering content and projects on the ground.
You will collaborate with partner organisations to co-create communications, support joint campaigns, and ensure our voice is visible and aligned in the broader climate and culture movement. And while press/media remains part of the role, your primary focus will be digital content, brand positioning, and reaching new audiences.
You will be part of a small Marketing and Communications team and work closely with the rest of JB’s 22-person, supportive and mission-driven team.
We encourage people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from people of colour and those who self-identify as disabled.
Key Responsibilities
Strategy & Leadership
- Develop and deliver an inclusive, digital-first communications strategy that positions Julie’s Bicycle as a cultural leader in climate action.
- Work with senior leadership to drive communications that support organisational growth, impact and fundraising, helping to expand our network and deepen engagement with the arts and cultural sector and the climate and environmental movement.
- Embed climate justice and equity throughout our communications, ensuring our language, images, and stories reflect a diverse, accessible, and fair transition.
- Champion our core narrative: putting climate action at the heart of culture.
Brand, Creative & Campaigns
- Lead on brand implementation, ensuring coherence of messaging and tone across all channels and materials.
- Deliver innovative and values-led communications campaigns in collaboration with partners and internal teams. Lead on key messaging, ensuring we are consistent and confident across all our channels.
- Take a data-led approach to maximise impact of our communications.
- Oversee design and creative production for campaigns, reports and digital content, (working alongside our Marketing Lead and with support from external designers/freelancers).
- Ensure communications projects are managed on time and on budget.
- Develop and implement communications for newer target audiences in particular leaders and change-makers across the environmental sector.
- Collaborate with our Marketing Lead to co-develop mar/comms strategies for individual programmes and projects.
Content & Digital
- Develop engaging, inclusive content across web, blogs, newsletters and social media.
- Shape and oversee editorial calendars that reflect our programmes, partnerships, research, and events.
- Lead on our content management and storytelling strategy.
- Ensure all content is optimised for audience growth, accessibility, and search (SEO), working closely with our Marketing Lead who leads on our overall web and SEO strategy.
- Support on the production of public reports and external briefing materials, ensuring appropriate tone and key messages.
- Manage internal and freelance team members producing social media content.
Partnerships & Profile
- Collaborate with cultural, environmental, and funding partners to co-create shared messaging, campaigns, and communications assets.
- Ensure JB’s story, voice, and impact are clearly represented in all collaborations and public-facing materials.
- Support JB’s role in coalitions and networks by developing communications that reflect collective aims and shared values.
- Work with the JB team to create and implement a strategy for public-facing thought leadership.
Media & External Relations
- Maintain relationships with relevant journalists and media outlets, responding to media opportunities that align with our strategy.
- Support the Director and other team members with media briefings and public communications as needed.
- When funded opportunities arise, lead liaison with external PR and media consultants.
Team & Collaboration
- Support the management of the Marketing and Communications Coordinator.
- Work closely with all internal teams — partnership, consultancy, research, advocacy, programmes — to align messaging and amplify impact.
- Contribute to organisational learning, planning, and shared values.
- Support the implementation and day to day running of JB’s new CRM.
- With the Marketing Lead, strengthen internal editorial and brand sign off processes for all key content.
- Support impact measurement and communication of impact.
Person Specification
Essential
- Substantial experience in a senior communications role, ideally within the cultural, environmental, or non-profit sectors.
- Significant experience in designing and delivering successful communications strategies.
- Exceptional writing, editing, and storytelling skills, with a track record of developing clear, creative, and inclusive content.
- Strong experience in campaign development, brand implementation, visual storytelling, and communications project management.
- Knowledge of content strategy, SEO, and audience engagement across digital platforms.
- Demonstrable ability to embed equity, diversity, and commitment to climate justice into communications practice.
- Collaborative and confident communicator with experience working across teams and with external partners.
- Strategic thinker with a commitment to Julie’s Bicycle’s mission and values.
- Strong design aesthetic and use of design skills (e.g. Adobe Creative Cloud suite and Canva).
- Strong project management skills: the ability to meet deadlines and work flexibly across priorities in a fast-changing environment.
- Attention to detail and excellent proof reading.
Desirable
- Familiarity with climate and/or cultural policy environments.
- Experience working with funders, public bodies, or large-scale cultural partnerships.
- PR and media relations experience and contacts across digital and print channels.
- Design, photography, or multimedia experience (or managing those with those skills).
- Experience contributing to organisational growth and development through communications.
Why Join Us?
At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture — where your voice will shape how the cultural sector responds to one of the greatest challenges of our time.
How to Apply
If you’d like to apply, please complete the application form and equal opportunities monitoring form on our website and submit these by 11.59pm on Sunday 13th July 2025.
We are committed to being an Equal Opportunities Employer; we welcome applications from all suitably qualified persons regardless of their race, gender, disability, culture, religion/belief, sexual orientation or age.
Please note, this post is open to people who already have the right to live and work in the UK, as Julie’s Bicycle is not currently in a position to sponsor a work visa.
A note on AI
While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work.
Thank you for your interest in working at Julie’s Bicycle.
Julie’s Bicycle is a leading not-for-profit, mobilising the arts and culture to take action on the climate, nature and justice crisis.

The client requests no contact from agencies or media sales.
Guy’s & St Thomas’ Foundation is looking for an Events Product Development Lead to help develop, launch and grow new supporter-led fundraising products across its three hospital charities: Guy’s, St Thomas’ and Evelina London Children’s Hospital. This role sits at the forefront of fundraising innovation—with a clear focus on growing income and diversifying how we engage supporters.
- Job title: Events Product Development Lead
- Location: Hybrid – 2 days/week in central London office
- Salary: £38,000–£41,000 per annum
- Contract: Permanent
Why this role stands out:
- You’ll lead the development of new virtual and owned events—an area of strategic growth for the Foundation
- Collaborate with innovation, comms, data, digital and supporter teams to bring bold ideas to life
- Use insight, market trends and supporter data to test, scale and improve products that deliver impact
- Be part of a modern, collaborative fundraising team committed to doing things differently
This is not a delivery-only events role. You’ll be researching, prototyping, budgeting, project managing, and shaping the long-term direction of event fundraising at an organisation that puts innovation and equity at the core of its strategy.
What we’re looking for:
- Experience delivering or developing fundraising events—particularly virtual or owned
- Comfortable using innovation frameworks to take a product from idea to launch
- Strong budget management, planning and reporting skills
- Confident working across teams and with stakeholders to influence, guide and get things done
- Highly organised, insight-driven, and motivated by a mission to improve health for all
And the benefits? They’re some of the strongest in the sector:
- 27 days annual leave, rising to 30
- 6% employee / 12% employer pension contribution
- £800 individual learning budget per year
- £200 wellbeing budget and enhanced health cash plan
- Sabbaticals, paid volunteering days, gym discounts and cycle-to-work scheme
- Hybrid working, mental health support, digital GP and more
Apply now to lead event product development that’s innovative, strategic and meaningful. Help us shape the future of fundraising—while supporting the future of healthcare.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.