Digital Manager Jobs in Belfast

Project Trust is an education charity with over fifty years’ experience in international volunteering for young people.  We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.

An exciting opportunity has arisen for a creative, skilled and proactive Digital Engagement Coordinator to join our team in this new role as we expand our digital presence to inpsire wider audiences to take part in our international volunteering programme.  We are looking for an imaginative communicator with a flair for social media and content creation who will play a pivotal role in raising the profile of our charity and developing our brand awareness.  A key focus for the role is to expand our engagement with new audiences.

The role is home-based with some UK travel and the occasional requirement to work evenings and weekends.

Main areas of responsibility include:

· Create inspiring and innovative digital content and campaigns across multiple channels, including website, social media and newsletters, with the aim of increasing engagement with new audiences and recruiting Volunteer applicants

· Day-to-day management of digital communication channels and platforms

· Use of analytics and social media techniques to grow engagement across our website and social media channels

· Commission content such as blogs, video and case studies for our channels and curate our library of digital content

· Contribute to the development and implementation of Project Trust’s digital engagement and recruitment strategy

If you are passionate about youth development and want to use your skills, knowledge and experience to change the world, please see the recruitment pack for further information and apply now.

We have an exciting opportunity for an experienced Digital Community Fundraising Assistant to join our newly created Digital Community Fundraising team. You will join us on a permanent basis, working 35 hours per week and in return you will receive a competitive salary of up to £25,765.62 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Making this role a very exciting opportunity for the right candidate to support the success of the team.

Our Digital Community team are a critical element of our planned growth, through engagement with digital-first communities, they empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Assistant:

As Digital Community Fundraising Assistant you will be responsible for supporting the delivery of the agreed community fundraising products and campaigns from conception to delivery, ensuring campaigns are delivered on time, to the agreed audience and within budget to the highest quality. Our product portfolio includes: Meta and social fundraising, gaming and streaming for good, DIY fundraising and community appeals

What we’re looking for in our Digital Community Fundraising Assistant:

• Proven experience of digital fundraising in at least one of the following areas: Meta and social fundraising, gaming and streaming for good, DIY fundraising, community appeals/campaigns
• Proven administration experience
• Experience in a customer care/supporter stewardship
• An understanding of the principles of data protection and experience of managing data via CRM or database

What we can offer you:

• salary of up to £25,765.62 per annum plus excellent benefits 
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 21st December 2023

Virtual interview date: w/c 8th January 2024 (subject to change)

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

We are looking for someone who is passionate about communicating what we do, loves working with young people and collaborating with others to create positive change, and has energy and enthusiasm to support their team to shape and build Become’s profile. 

You will be an experienced communications professional with demonstrable skills across a range of communication disciplines including media, digital and marketing, and you can bring creativity in developing strategy and tactics for new projects, campaigns, events and initiatives. 

This role requires a particular interest in and experience of the political landscape to develop integrated comms plans for our campaigning & influencing work that puts issues affecting care experienced young people firmly on the agenda. 

The Talent Set are excited to be working with an awesome charity who are looking for a Digital Marketing Manger to join their team for an initial 4-month contract.

Your primary focus will be email marketing and building emails as part of their digital marketing efforts. This includes developing and implementing digital marketing plans to engage existing supporters, acquire new ones, and raise funds. You'll be responsible for campaign coordination, awareness and managing wider supporter communication, especially through email, regarding the organisation's work, key moments, cash appeals, and new products.

Key responsibilities:

• Building and delivering email marketing campaigns in Dot-Digital
• Building and managing Meta campaigns
• Managing the organisation’s busy email marketing schedule and liaising with multiple key stakeholders
• Integrate fundraising campaigns that are delivered on time and budget.
• Product and appeals are visible online and drive traffic and conversion.
• Digital channels are embedded appropriately in all fundraising and marketing plans and supporter journeys.
• New digital technologies, channels and approaches are introduced and tested.
• Analytic reports are provided on all activity.

Person specification:

• Proven experience in building and deploying Email campaigns for warm and cold audiences.
• Proven experience leading digital marketing campaign.
• Proven experience in building and deploying integrated marketing campaigns.
• Excellent communication and stakeholder management skills to help influence and engage with colleagues at a range of levels including at Director level.
• Advanced management of PPC and SEO to increase brand visibility & traffic.
• Comprehensive understanding and technical use of web-based technologies and platforms
• Experienced line manager, able to deliver with and through others and grow and develop a team.
• Evidenced-based and data-driven approach by default.
• Strong project management skills

What's on offer:
This is an initial 4-month contract offering a salary of £46,000 - £50,000 per annum (pro-rata, including London Allowance), or if based on a remote contract,  £41,000 - £45,000 per annum (pro-rata).

Please apply today so as not to miss out!

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Speakers for Schools is a national social mobility charity. We work across the UK to inspire young people and help prepare them for the world of work through innovative programmes and practical experiences of the workplace. Through our Research and Policy work we seek to change the landscape to ensure every young person has access to high quality work experience opportunities.

We work in partnership with schools and a network of over 700 leading employers to deliver outstanding opportunities for the young people who need our help the most, be they from under-represented groups or areas of disadvantage.

Speakers for Schools Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Position

The Digital Marketing Manager plays a key role in contributing to the ongoing growth and development of the charity across all digital channels and audiences. They are a data-driven decision maker, with a history of driving growth, who is comfortable championing new ideas and experimenting and optimising to drive projects forward.

This position is for 6 months cover full time from mid-Feb 2024, with a salary of £38000 pro rata, and applicants must be based in the UK with uk Right to Work.

Responsibilities:

Strategic purpose:

Lead the charity’s digital marketing strategy, leveraging the full digital suite to expand our reach, drive conversions, build brand awareness and promote retention of our existing stakeholder audiences.

Drive continual optimisation and progression of our ‘Always-on’ owned channel engagement plans to support user acquisition and engagement.

Monitor and develop regular audits on competitor activity and best practice across all platforms.

Engagement:

Work closely with the in-house MarComms team and external suppliers to implement key acquisition and retention initiatives to build our audiences with a specific focus on employer and educator acquisition

Work closely with the Content Manager and Lead Designer on brand digital marketing campaigns including paid social, VOD, digital display, online content partnerships, etc.

Work closely with UX lead on creation of audience profiles and web user journey optimisation alongside creation of new user journeys

Work closely with the web manager to turn said user journeys into web pages and navigation systems

Establish strong working relationships with key contacts across all relevant external platforms for service support and best practice.

Delivery:

Day-to-day management of email marketing campaigns & newsletters (including defining audiences/segmentation and test and learn campaigns).

Management of SEO and web optimisation, including but not limited to, site health audit, wireframing and navigation design

All paid digital activity, including paid social and PPC

Other duties as required, as identified by the Chief Marketing Officer

Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development

Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.

Ensure safeguarding best practice is enshrined in all organisational activity.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Requirements

•Extensive knowledge of paid ad campaign platforms including Business Manager, LinkedIn, Twitter and Google Ad Words alongside reporting/analytics platforms including Google Analytics, Semrush and Tag Manager.

•Experience in SEO and website health scores

•Experience understanding and analysing platform data to reveal and inform planning and decision making.

•Strong background in email marketing is essential for this role. Experience with Iterable platform is beneficial but not essential as training will be provided.

•Experience of working with new and emerging online technologies and tools to develop digital content.

•Knowledge and experience working with Salesforce and PowerBi.

•Strong credentials that demonstrate experience of engaging and building online audiences.

•Thorough experience using Microsoft Office (Word, Excel, PowerPoint, PDF editor, use of collaborative docs, etc).

•Strong interpersonal, verbal and written communication skills.

•Able to gain respect and work as a team player with a range of people.

•Strong organisational skills and a collaborative approach to working.

About Urban Saints

Around 96% of young people today do not actively engage with church. The mission of Urban Saints is to make young disciples for Jesus, meeting young people wherever they are and introducing them to Jesus. With more young people engaged with technology than ever in history, the need for digital mission has never been greater. 

Overall Purpose of the Role

We are looking for a Digital Transformation Lead to join the team, who will pioneer and develop the digital capability of Urban Saints to be more effective at reaching young people digitally, as well as laying the groundwork to ensure that Urban Saints can engage more meaningfully in its existing ministry areas through digital solutions. The role will involve bridging the gap between Urban Saints' digital strategy and digital reality, by transforming mission ideas into real-life workable solutions. The role will also work alongside and train those who will be creating digital content and engaging young people online.

Key Responsibilities

• To be a digital pioneer, leading Urban Saints as we develop and deliver our new digital strategy.
• To develop Urban Saints’ use of various platforms to implement key digital initiatives from the Urban Saints digital strategy. The digital strategy focuses on four areas:
  • Digital Resources (including our website and Energize product)
  • Digital Marketing and Comms (across social media channels)
  • Digital Communities
  • Innovative Digital Engagement
• To build, and then lead, and coach team members in the use of digital solutions within ministry.
• As part of the delivery of the Digital Strategy, to research, scope, and implement new digital capabilities, including digital youth groups, gaming, online evangelism, virtual reality etc., in partnership with other like-minded organisations. 
• Reporting directly to the CEO, to lead on the digital capability, contributing to the development and achievement of the Urban Saints' vision, mission, and strategic plan.
• To be an advocate for all Urban Saints’ ministries, including Energize, Additional Needs, and Westbrook, ensuring our digital strategy both promotes and integrates with the wider organisation.
• Research, measure, and evidence the impact of the digital strategy against the strategic Key Performance Indicators for Urban Saints.
• To deliver regular reports on progress of the digital strategy including development and delivery of digital assets and impact across the Urban Saints movement.

(The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and level of the post.)

Please download the information pack below for a full job description and person specification.

*This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010. All applicants must be committed to the aims, ethos and values of Urban Saints.

Please note this role closes for applications at 9am on Friday 5 January 2024.

Abortion Support Network (ASN) is a largely volunteer-run charity that helps people living in European countries which fail to provide abortion care, to access safe abortions in clinics abroad. ASN provides practical information on the least expensive way to arrange travel and abortion, logistical support, money towards the cost of abortion, travel and accommodation. We currently provide this service to people resident in Poland, Malta, Gibraltar, Ireland, Northern Ireland and the Isle of Man and also elsewhere in Europe on a case-by-case basis. ASN is a member of the Abortion Without Borders (AWB) initiative, which is a coalition of organisations providing information, support and funding to people in Poland who need abortions.  

ASN has a small staff team of 5, no office, and a team of 50+ dedicated volunteers. We pride ourselves on providing a critically needed service and solving problems creatively.   

ASN works alongside external partners and grassroot activists in European countries to provide immediate tangible support to people who would otherwise be forced to continue a pregnancy. One of the things our staff and volunteers value about this work is how we make a real difference to people’s lives.   

About the role 

We're looking for a Digital Projects Officer to support ASN’s fundraising, communications, and wider work of the organisation to help us reach even more people. This is a new role which will lead on various projects to improve, streamline, and strengthen our digital systems and services.

Job Duties & Key Responsibilities  

• Work with the Fundraising and Communications Manager to identify and project manage improvements to our fundraising systems and processes 

• Maintain/oversee ASN’s fundraising database and improve the quality of data

• Advise on and support with fundraising campaigns 

• Act as the day-to-day lead for digital projects across the organisation 

• Oversee database management and work with the volunteer team to problem-solve any issues/queries 

• Maintain and update ASN’s website (Wordpress) and raise technical fixes and improvements 

• Support with website optimisation and analytics 

• Support with development of new website  

• Support with digital services/internal communications for staff and volunteers 

• Support staff and volunteers with skills development and training on digital systems/database where necessary

• Other ad hoc digital tasks as needed 

In a newly created role, the Digital Communications Officer will oversee and drive digital strategy for a Community and Services led Charity who work across the UK, to provide support for adults with learning disabilities. The charity turns 70 next year, and with that comes a lot of opportunity for growth and change, and an exciting time to join the charity. Your role will ensure the effective integration of all digital platforms to optimise stakeholder experience and help enable teams across the charity to deliver their objectives. You will enjoy your role as brand custodian across all digital platforms ensuring they are maximised to full effect and reach their audiences.

Key responsibilities:

• Be the project lead for the development and integration for all externaldigital communications – website, and social media, etc
• Develop the SEO and PPC strategy maximising budgets to enhance digital awareness of the charity and its aims
• Responsible for Google Analytics to analyse website traffic, user behaviour, and key performance indicators, providing actionable recommendations to enhance online presence

Your previous experience:

• Work experience in digital marketing and communications
• Strong writing skills
• Experience using Adobe Creative Cloud suite
• Experience of social media and publishing tools - Hootsuite, Buffer, Sprout Social and ability to observe trends and spot emerging platforms/tools
• Ability to manage agency/supplier relationships
• Experience using WordPress CMS and excellent knowledge of Microsoft 365 packages
• Experience using email marketing systems
• Technical skills and knowledge of social media platforms – Facebook, Instagram and LinkedIn
• Excellent time management and organisational skills/ability to work to tight deadlines

Salary £29,000- £32,000

Full-time, permanent position

Location- Remote, with the ability to travel to sites across the UK (ad-hoc) which are mainly based in the North West. The Headquarters are in York, so it would be helpful to be based close to here, for ad-hoc meetings.

Timings: The charity is looking to fill this role ASAP, therefore if keen, please share your CV with me ASAP!

Interviews scheduled for Tuesday 19th December, via Teams.

I look forward to hearing from you.

The Membership and Events Manager will be responsible for delivering Air Ambulances UK’s membership offering and events playing a pivotal role in supporting and expanding membership.

Membership and Events Manager
Location: Home-based in Bristol or Midlands
Hours of Work: 30 - 37.5 hours (Monday to Friday)
Contract: Permanent, Full Time
Salary: £30,000
Reporting to: Head of Income Generation
Direct Reports: Membership and Events Officer

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post

The postholder will be responsible for AAUK’s online digital community the Members Hub, developing additional membership benefits and creating a Membership Development Strategy. Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at Helitech, Emergency Services Show and other relevant events.

The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Responsible for the delivery of AAUK’s Annual Conference and Awards of Excellence including managing key suppliers, delivering the speaker programme and managing income/expenditure.
• Creation of a sponsorship pipeline for key events in collaboration with other members of the Income Generation team to ensure all opportunities for sponsorship are maximised.
• Ensure maximum benefit from AAUK’s attendance at events such as The Emergency Service Show and Helitech.

Membership

• Creation and management of a varied membership pipeline to support the expansion and diversification of membership.
• Working in collaboration with other organisations and partners to further develop the current membership offering to include additional benefits.
• Develop a Membership Development Strategy to underpin membership activities to support membership satisfaction and growth.
• Respond effectively to member enquiries, providing timely and accurate information, advice and guidance as needed.
• Responsible for all membership materials.
• Responsible for ensuring accurate membership information is recorded on AAUK’s CRM.
• Ensure membership engagement in key AAUK campaigns such as Air Ambulances Week.

Members Hub

• Ownership of the AAUK Members Hub, the digital community for members including the ongoing development of the platform.
• Identify new functionality and opportunities to develop the Members Hub to maximise engagement from and benefit to members.
• Provide relevant content, moderation and identification of key trends and areas of positive and negative member feedback within the Members Hub.

Other

• Represent and be an ambassador for AAUK.
• Work to support AAUK‘s vision, purpose, values, goals, and priorities.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Report and present to the AAUK Board when necessary.
• Support and promote diversity and equality of opportunity in the workplace.
• Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.

Commitment to Diversity & Inclusion:

AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

No agencies please.

Contract: Fixed Term until March 2025, Part-time (2 hours per week)
Salary: Band 7 £11.95 per hour
Location: Home based/Remote working

What we do

As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

Our Digital Vision

By 2030, NYA envisions a digital youth work landscape where the extensive day to day use of technology and resources not only broadens our engagement with young people, but also respects and integrates their digital cultures and skills into our practices.
Youth workers will need to be skilled, equipped and informed to operate in this digital landscape as effectively as they do in real work environments.

About the Role

- This exciting new programme will support the development of Digital Youth Work nationally and as Digital Directors you will work with others to inform the design, development and testing of new and exciting youth work opportunitie
- We are seeking enthusiastic and imaginative youth ambassadors who are passionate about the world of Digital Youth Work to join us as Digital Directors.
- Whether you are into gaming, social media, virtual reality or just interested in Digital Youth Work, as Digital Directors we need your thoughts, ideas and energy to help shape the future of Youth Work!
- The successful candidates will work with young people across England to identify needs and gaps in youth provision and young people services. These roles will focus on engagement and participation with young people, supporting them to review their services, needs and explore digital opportunities to develop their local digital youth service provision.

The role will see each Digital Designer meeting various youth groups online, and on occasions face to face, consulting with the young people who are attending. In addition, there will be a commitment required for the Digital Designers to attend training offered to support them in their work with the young people.

Join us on this exciting journey to empower young people through digital youth work!

As an NYA Digital Director, you will have the opportunity to make a positive impact on young lives while exploring the potential of digital technologies to shape the future of youth work.

As a Digital Director you will

- Be part of an exciting new team of 15 Digital Directors (Youth Ambassadors) who will work with at least 225 young people to identify needs and gaps in youth provision and young people services.
- Have the opportunity to explore, test, review and implement cutting-edge digital technologies, including VR, AR, AI, gaming, and social media platforms.
- Work closely with young people from various communities across the country. Your role will involve reviewing and enhancing their local digital youth work offer. This will include brainstorming creative ideas, designing engaging digital content, and providing valuable insights to improve digital services and experiences for young people.
- Work with local youth services and young people service providers to review their current digital (and in-person) services, identify gaps and to create a plan to develop digital youth work opportunities to fill the identified gaps.
- Attend national events and complete NYA training to enhance your skills and knowledge, supporting you on your own journeys to adulthood.
- Support the development of training and skills development for youth services and service providers.
- Work as a team to evaluate and measure the overall success of the work.
- Please download our applicant pack to find out more about the role and requirements,

How to apply

If you wish to apply for this position, please use our online application process to submit the following by 23:59 on 22nd December 2023.

An up to date CV setting out any jobs, responsibilities and achievements.
A covering letter (maximum two sides) explaining why you would like this role and use the 'About You' section to show how you would be a great Digital Director!
Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
Diversity monitoring information – The Hireful ATS will ask for this optional data which will be stored separately and anonymously.

Help to apply

We are aware that for some people this may be the first time applying for a job, below are some links to follow for guidance on creating a CV and hints and tips on writing personal statements and covering letters.
CV Advice - Youth Employment UK
Tools, Guides & Support (continued) – Amplifi

REF-210 128

About The Role
Closing Date: 4th January
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Senior Omnichannel Engagement Manager is responsible for overseeing the delivery of integrated marketing selections across email, SMS, telephone, and post.
The post holder will help translate overarching campaign strategy and detailed product plans to ensure channel appropriate campaign delivery. Providing expert advice on sequencing and optimisation – and in the case email - creative execution.
The leading organisational expert in this area, you will help advise and train teams in channel best practices and how they complement each other as part of a holistic campaign. You will develop and implements reporting processes to track performance and provide recommendations to deliver in campaign improvements.
You will maintain a strategic view of the systems and processes needed to build supporter journeys, while ensuring data compliance and accuracy and have responsibility for our Email Service Provider and selection tools – owning the relationship with the vendor providing comprehensive channel management.
Team and stakeholder management will be second nature to you. Motivating and developing a team will be part of your everyday and you’ll know what it takes to use collaboration to bring results.
You won’t need experience working at a charity! Just be someone who thrives for the best customer experience, knows what this looks like and can inspire and support. Most of all, you’ll want to use your skills to make an impact and bring about change in a charity, that is focused on making a real difference to people’s lives.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you

- Experience of delivering omnichannel campaigns. Including the designing, testing, and delivering of complex cross organisational campaigns.
- Significant experience of developing or embedding a strategic email programme across a wide range of stakeholders and teams, with a clear understanding of effective email strategies and tactics that create real business impact.
- Experience using selections and or orchestration tools to plan and build automated journeys.
- Experience as an expert user of an advanced email platform (preferably Dot. Digital) with functionality spanning campaign builders, automation tools, in-depth reporting, and data management.
- Extensive experience of using large contact management databases.
- Experience managing complex projects with cross-functional teams.
- Excellent communication skills, with the ability to engage staff and volunteers across the organisation in understating the power and value of digital.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
 
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
 
Our Values
    
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
 
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Prospectus is delighted to be partnering up with Mental Health Innovations (MHI) to help them in their search for their new Finance Manager. MHI is a charity that uses digital innovation, data-driven analysis, and the experience of clinical experts to improve the mental health of the UK population through the provision of digital tools, support, and resources.

They were founded in November 2017, with the support of The Royal Foundation, following the Heads Together campaign which identified the potential that digital tools offered in supporting people struggling with their mental health. MHI’s mission is to use data-driven analysis, clinical expertise, and technological innovation to develop and sustain pioneering digital products and services that meet underserved needs and that improve the mental health of the UK population.

Please note this is a permanent position being offered on a flexible hybrid basis.

The Finance Manager will play a critical role in ensuring the charity's finance function operates effectively and efficiently.
The post-holder will be responsible for monthly management accounts, supervision of accounts receivable and payable, supporting in the financial reporting and governance, as well as supporting with budgeting and re-forecasting. Additionally, the Finance Manager will review payroll monthly reports to ensure accuracy and completeness of records and will work closely with all employees in monitoring and continually enhancing financial controls.

To be considered for this role you will have significant experience in a finance role and be part or fully qualified. The right candidate will be proficient in IT, particularly with Excel and QuickBooks. You will have the ability to record, analyse, and present financial data clearly and accurately, coupled with experience in maintaining financial controls. The ideal candidate should be enthusiastic, self-driven, and proactive in seeking solutions. Excellent relationship-building and communication skills are crucial, along with effective project management abilities to prioritise and meet objectives efficiently.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Problem Solving Team Manager
UK (home-based)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.