Digital marketing manager jobs

We are excited to work with Handel Hendrix House, a London based charity and accredited museum, who seek a Museum Commercial Manager on a six-month interim contract.

Handel Hendrix House care for and present to the public the homes of two of the greatest musicians to have ever lived in London: George Frideric Handel and Jimi Hendrix. The charity presents these buildings as an evolving celebration of Handel and Hendrix’s lives, sharing their music, stories, and collections as a source of learning, enjoyment, and inspiration for all. The museum has undergone extensive renovations, and expanded the museum’s footprint to create an engaging visitor attraction reaching at least 30,000 visitors per year.

This is a great opportunity to make an impact within as the interim Museum Commercial Manager. You will lead on all commercial activities at Handel Hendrix House delivering against targets for visits, retail and venue hire.

You will oversee the museum’s ticketing operations and merchandising offer, ensuring a seamless and welcoming visitor experience while maximising income through both admissions and retail sales.

The day-to-day marketing and digital activities will be managed by the Marketing and Fundraising Officer, however you will work together with colleagues to ensure that the Handel Hendrix House commercial offer reflects the brand and values of the organisation. Working closely with an external commercial events partner you will promote Handel Hendrix House as a desirable venue for hire, maximising income.

The successful candidate will demonstrate:

• Excellent commercial acumen, with circa 5 years’ experience in a similar role or in a retail environment.
• Proven track record of managing budgets and achieving financial targets, with the ability to grow resources of the charity for greater impact
• A positive, people-focused approach with experience managing teams and building strong relationships with colleagues, partners, and suppliers

You will be a motivated self-starter working effectively with minimal supervision, with a hands-on approach to teamwork. Experience in a museum or heritage site, as well as prior knowledge of the music of G.F. Handel and/or Jimi Hendrix would be an advantage but is not essential.

For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: Sunday 2nd November 2025

However, applications are being reviewed and actioned on a rolling basis, so please apply as soon as possible to avoid disappointment.

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Within this role, you will manage and deliver Battersea’s Lottery & Lead Generation programme, maximising income and achieving budgeted targets and KPIs. You will be responsible for managing and motivating a team of three to deliver the programme effectively and professionally. You will also be responsible for managing the business-critical agency relationships key to the success of the programme.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th October 2025
Interview date(s): First Round Interviews: w/c 20th October 2025 (Teams); Second Round w/c 27th October 2025 (In Person)

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.

The Role

There are a billion teenagers on the planet. Reaching people with the good news of Jesus, particularly emerging generations, is a global priority for Alpha. However, we must reach them in engaging and relevant ways to their current contexts and cultures. In 2024, we launched a brand new Alpha Youth Film Series, a pioneering product that is having a global impact on the number of young people meeting Jesus through Alpha around the world.

We are now looking for an enthusiastic, experienced, creative Marketing Manager who can hit the ground running to help us take the Alpha Youth brand to the next level, with a particular focus on marketing the new series.

In this role, your core focus will be managing the development, planning and delivery of an exceptional marketing strategy for Alpha Youth.

Working collaboratively with teams across Alpha and our global offices, you will use your marketing knowledge and outstanding planning skills to take a view of our audience, messaging and channels, ensuring the timely delivery of strategic marketing campaigns which will have the biggest impact in achieving our organisational goals.

The Responsibilities

Strategic Planning and Execution:
• Formulate and execute a marketing, communications and content strategy aimed at raising the awareness, understanding, interest, engagement, and growth of Alpha Youth. This role needs to be able to both write the marketing strategy and hold responsibility for its roll out, with the support of the wider Alpha Youth team and the Global Head of Marketing.
• Develop and manage a detailed, costed and timed annual marketing and communications plan that identifies all key activities that Alpha Youth needs to engage in to achieve its objectives (including all appropriate channels to market) and report monthly on this.
• Ensure programme milestones related to marketing and communications are achieved on time and within budget.

Brand Management:
• Working with our Global Creative team and external freelancers as required, oversee the creation of compelling marketing assets, including content, graphics, event collateral and other materials.
• Ensure consistency and coherence is maintained in brand messaging across all marketing materials.

Content Creation:
• Work in a collaborative manner to develop and execute a year-round content marketing strategy that enables the distribution of impact-driven, engaging content to our target audience for various marketing channels, including social media, email campaigns, podcasts, blogs, and website content.
• Able to brief in creative ideas to the design and video team and oversee the feedback process and their delivery from start to finish.

Analytics & Reporting:
• Monitor and report on the performance of marketing campaigns, providing insights and recommendations for improvement, particularly holding a close awareness of how Alpha Youth’s social channels are performing.

Internal Communications:
• Lead on all Alpha Youth related internal comms ensuring global brand campaigns and updates are communicated effectively and in a timely manner across the organisation.

The Right Candidate

• At least 3 years in a marketing role with a proven track record in the development and implementation of successful marketing campaigns and strategies
• The ability to write a multi-discipline marketing strategy across channels and audiences
• A strong understanding of digital channels and their supporting analytics
• Comfortable working across multiple projects simultaneously, with an ability to prioritise and manage your time as required
• Exceptional attention to detail with an ability to remain organised
• A self-starter able to take ownership of the Alpha Youth brand and marketing and drive this forwards
• Creative and nimble, with a desire to generate new ideas, chase new opportunities and solve problems when they occur
• Strong project management skills
• Excellent written and oral communication skills in positioning, messaging and storytelling
• Highly collaborative with a deep sense of ownership and accountability
• Structured and a strategic thinker
• A bias towards action and getting things done
• Flexible, reliable and a proactive team player

We’re growing our Digital team to deliver a world-class customer experience and drive forward British Heart Foundation’s mission and income goals. As Digital CRO Specialist, you’ll play a key role in deepening engagement, expanding our marketable universe, and increasing digital conversions across the entire digital portfolio, including areas such as online donations, gift in wills, lottery and health content.

You'll be joining a collaborative team made up of specialists, analysts, and a developer, all working closely with the Digital CRO Manager to deliver and scale BHF’s experimentation programme. You'll also work cross-functionally with the wider Digital team bringing together UX research, web analytics, and A/B testing, to optimise key customer journeys and help embed a strong test-and-learn culture across the organisation.

What you’ll do:

• Design, run and analyse CRO experiments across digital products
• Identify insights from user behaviour and analytics to inform optimisation
• Collaborate with teams across Digital, Tech, Marketing and Fundraising
• Conduct CRO audits and make landing page recommendations
• Promote data-driven, customer-centric optimisation practices

About you:

You’re a CRO expert with a passion for experimentation and digital performance. You bring:

• Proven experience in A/B testing, UX research, and web analytics (GA4)
• Strong understanding of digital UX, design principles, and customer behaviour
• Practical knowledge of HTML, CSS, JavaScript and CMS platforms (e.g. Sitecore, WordPress)
• Ability to communicate insights clearly to technical and non-technical audiences
• Experience with data visualisation tools (e.g. Looker Studio, Tableau)

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

This will be a two stage interview process, first stage are planned for w/c 13th October 2025 via MS teams. Second stage are planned for w/c 20th October at our London Office (NW1 7AW). 

Opportunity to join a global team fighting for a new era where people, wildlife and the planet thrive.

As the Senior Legacy Marketing Manager you will be responsible for the day to day implementation of the UK Legacy Marketing programme and also develop the UK and International Legacy Marketing strategy.

This is a Surrey based hybrid role with 2 days a week in the office.

The Charity
A passionate charity with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.

The Role
Develop and refine UK and international legacy strategies.
Lead KPI reporting and recommend investment opportunities.
Stay updated on best practices and sector trends.
Plan and execute legacy campaigns via direct mail, email, social media, events, and publications.
International Legacy Support
Create adaptable marketing assets for local teams.
Support local campaign execution and enquiry handling.
Engage external agencies where needed.

The Candidate
Proven experience in legacy marketing and strategy.
Strong understanding of direct and digital marketing.
Excellent communication, copywriting, and strategic planning skills.
Proficiency in CRM systems (ideally Salesforce) and Microsoft Office.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The Talent Set is delighted to partner with a fantastic membership association in their search for a Marketing Executive mat cover role. This position offers an exciting opportunity to develop and implement strategic marketing initiatives, enhancing brand visibility and engagement within the professional membership sector. The successful candidate will contribute to delivering impactful campaigns that support organisational growth.

Key Responsibilities

• Develop, execute, and optimise marketing campaigns across various channels to increase awareness and engagement.
• Manage content creation for digital platforms, including social media, newsletters, and website updates.
• Analyse campaign performance data to inform future marketing strategies.
• Collaborate with internal teams and external partners to ensure consistency of messaging and branding.
• Assist in organising events, webinars, and promotional activities.
• Maintain and update marketing materials and documentation to support ongoing initiatives.

Person Specification

• Proven experience in planning and executing marketing campaigns across multiple channels.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Proficiency in digital marketing tools, analytics platforms, and social media management.
• Ability to work independently and as part of a collaborative team.
• Creative thinking and problem-solving aptitude.
• A keen eye for detail and a results-oriented approach.

What’s on Offer
Salary: £36,000

12-month contract role

Hybrid working: 2 days a month in their central London office

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are looking for a Communications Manager to help craft our story – and the stories of our partners – with creativity and impact. This is a dynamic role that spans digital marketing, brand guardianship and content creation. One day you might be crafting a LinkedIn campaign or overseeing website design; the next you could be shaping our Annual Report, developing case studies or supporting colleagues to promote key events. You will balance strategic oversight with hands-on delivery, working closely with the Head of Communications, teams across the organisation and our partner network.

You’ll be a skilled communicator with proven experience in digital marketing, content creation and design, able to manage multiple projects and stakeholders with confidence. If you thrive on variety, enjoy blending creativity with strong organisational skills and are motivated by social impact, this role will give you the chance to make a real difference.

At Purposeful Ventures, you’ll join a collaborative and ambitious team, as well as a wider culture that balances pace and impact with fun and wellbeing.

Please download the full job description on the Purposeful Ventures website.

Key Requirements:

• Demonstrable experience and success as a Communications Manager with a focus on content creation, copywriting, digital marketing, and internal/external stakeholder communications
• Proven ability to craft compelling copy and adapt messaging to different platforms and audiences.
• Skilled in managing social media platforms with a particular focus on LinkedIn strategy, the creation of content in various formats, metrics analysis and management of growth and engagement strategies.
• Experience working with external contractors to commission content and deliver high-quality projects.
• Design/InDesign/PPT, graphic visualisation and image editing experience.
• Digital asset creation including photography and videography.
• The ability and confidence to work independently and take ownership of marketing and communication initiatives internally and with our partner organisations.
• Excellent written, visual, and verbal communication skills with the ability to translate complex information clearly and effectively.
• Exceptional attention to detail, particularly in proofreading and maintaining brand consistency.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Engaging interpersonal skills with the ability to gain credibility with key stakeholders.
• High levels of initiative, and a keen sense of ownership, with a proactive and reactive track record of finding creative solutions.
• Excellent project and stakeholder management skills with the ability to hold people to account and achieve project outcomes.
• Great technical proficiency in using CMS tools (e.g., WordPress, Sanity), design tools (e.g., Adobe, Canva), analytics tools (and using data to inform decision-making), social media monitoring platforms (e.g., SproutSocial, Hootsuite or others), ChatGPT (using/testing) and Microsoft CoPilot.
• A passion for social impact with an alignment with Purposeful Venture’s mission and values.
• Right to work in the UK.

Desirable:

• Experience working with, or alongside, organisations within the charity, education, or non-profit sectors.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

Please note; this opportunity is advertised as maternity cover for a period of approximately 13 months, starting in November 2025

About the role 

As our Brand Marketing Manager, you’ll champion the power of brand and lead the delivery of integrated multi-channel campaigns. With a renewed focus on brand marketing, you’ll help bring the brand to life for audiences and ensure it is applied consistently across the organisation.

You’ll combine strong project management with the ability to engage and influence. Confident in delivery as well as collaboration, you’ll ensure campaigns are impactful, creative and make the most of new opportunities to strengthen our brand.

What you’ll do:

• Manage the development and delivery of brand marketing campaigns, ensuring activity is integrated across channels and delivered within budget.

• Monitor, optimise, and evaluate brand marketing campaigns, maximising impact and capturing learnings for the future.

• Own and manage the media buyer for brand campaigns. 

• Represent Brand Marketing in cross-team projects and campaigns, ensuring activity reflects the brand and contributes to effective brand journeys.

• Provide insight and recommendations to the Brand and Marketing Lead to inform the brand plan and long-term strategy. 

What you’ll bring:

• A track record of leading large-scale, multi-channel brand marketing campaigns that deliver measurable impact. 

• Skilled at evaluating campaign activity and applying learnings to improve future performance. 

• Experience managing media buyers, with knowledge of media planning and buying processes across offline and online channels. 

• Strategic approach to brand communications, underpinned by strong marketing knowledge.

• Experience managing and developing staff.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

First round interviews for this role will be held online on 28 October via Google Meet.

Second round interviews will take place in person at our London office on 5 November.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Counterpoints Arts produces a range of programmes in the UK and internationally, including Refugee Week, PopChange and Platforma festivals. As the breadth of our collaborations and variety of events continues to grow, we are looking for a Marketing and Communications Producer to enhance our brand and programme visibility, helping us to engage new audiences and grow our reach. This is a newly created role offering an exciting opportunity to shape our strategy in this area and manage our communications and marketing activities.

The successful candidate will be a dynamic individual with strong creativity and communication skills, an imaginative approach and experience growing an audience base and working across a variety of platforms. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

For the full job description and person specification, please refer to the attached JD.

About Action for Stammering Children

Action for Stammering Children is the national charity for children and young people who stammer, their families and the communities who support them.

We exist to ensure that every child who stammers has the support, respect and confidence to live the life they want to lead.

Founded in 1989, we provide support and information to young people, families and professionals; champion research into childhood stammering; and campaign for policy and societal change. 

About the Role

We are looking for an experienced community manager enthusiastic about engaging our supporters, volunteers and fundraisers. In this role, you will be responsible for community outreach; effectively communicating our brand identity to help us  build and cultivate our supporter base. Adapting the charity’s message for a range of internal and external audiences will be second nature to you. You will be passionate about working closely with volunteers to inform our strategic direction and advocacy efforts. You will bring with you experience of implementing strategic communications,  with knowledge of email marketing, paid-for advertising and social media.  

In a typical week, you might be working with a member of our Youth Panel or Stambassador Network to create content for an upcoming outreach campaign or preparing them for a media appearance. You may be liaising with some of our community fundraisers as they prepare for their upcoming challenge event, and working with the CEO on communicating the impact of our various projects.  

But regardless of the channel or the message, your attention to detail, writing and presentation skills will be flawless, and you’ll bring a creativity and enthusiasm that helps to cultivate our existing supporters and connect with new ones.

It’s an exciting time at Action for Stammering Children, with a refreshed strategy which will see us increase the charity’s reach, impact and engagement with the stammering community more than ever before. This role will be vital to enabling us to deliver that.

Time to care, time to grow giving!

This is an exciting opportunity for an experienced fundraising professional to lead and develop three vital income streams at St Barnabas Hospice: Individual Giving, Mid-Value Donors, and our Lottery & Raffle programmes. You’ll deliver ambitious strategies to grow regular giving, steward mid-level donors, and oversee our £1m+ lottery programme – all underpinned by data insight, compliance, and innovation.

Why Join St Barnabas?

• Impact at scale – Drive income growth to fund life-changing hospice care.
• Strategic leadership – Manage key fundraising programmes and a Digital Campaigns Officer.
• Professional development – Lead campaigns that shape the future of giving.
• Hybrid and flexible working – With base at Cardinal Close.
• Great benefits – Competitive salary £36,152, Aegon Pension Scheme or NHS pension continuation, and 29 days annual leave plus bank holidays.
• Working Hours: 37.5hrs per week.

Who We’re Looking For:

• Significant fundraising experience, with a track record in Individual Giving and Lottery management.
• Knowledge of mid-value donor engagement and uplift strategies.
• Strong project management, compliance, and data-led insight skills.
• Motivational leadership and the ability to deliver ambitious income targets.

To apply:  Visit our website and complete an application.

Closing Date: 15/10/25.We may close applications early if sufficient strong applications are received.

Interview Date: Thursday 23/10/25

At St Barnabas, we believe in dignity, respect, and equality for all. We welcome applicants from every background.

As an organisation we are happy to consider flexible working requests however there are certain core hours / service delivery elements that are required to be covered.

We may extend, withdraw, or close vacancies as needed.

If selected for an interview, please check your email (including spam/junk folders) for further details. 

Please note, we only accept completed application forms – no CVs.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

STRUCTURE AND PURPOSE OF THE ROLE

As Deputy Director, Digital Fundraising you will be based in the London office or work remotely and will be part of the Mass Markets Global Support Team. The Deputy Director will play a pivotal role in advancing IRC’s global digital fundraising efforts by providing consultation and hands-on support across paid media, creative development, analytics, and process improvement. Serving as a strategic adviser to country teams, they will guide campaign planning, platform strategy, and performance measurement while handling key relationships with digital agencies and platform partners. They will also support creative process refinement, champion digital ads testing and optimisation, and ensure compliance with data privacy standards. Through thorough analysis and cross-functional collaboration, the role will help refine attribution models, enhance reporting infrastructure, and drive continuous improvement across digital programs. Additionally, the Deputy Director will lead special projects to streamline operations and foster knowledge sharing across the global digital network.

SCOPE AND AUTHORITY 

Authority:

In this role you will provide consultation and guidance on spending decisions about how best to utilise IRC budget on paid digital platforms to maximise income, and responsibility for suggesting, planning and delivering new and engaging ways to introduce prospects to the IRC brand. 

Responsibility for Resources: 

• Oversee Digital donor acquisition market support and cross market pilots - assessing the market needs and requirements and working with HQ functions to support local market fundraising goals and objectives
• Oversee and assess potential digital acquisition external  opportunities available to IRC and advise fundraising markets on implementation.
• Coordination and oversee the work of any and all agencies, freelancers and external consultants required to deliver on the agreed strategic plan.
• Oversee and coordinate cross market testing and channel optimisation activity.

KEY WORKING RELATIONSHIPS 

• External Relations colleagues globally, including the USA, UK, Sweden, Korea and more.
• Partner teams across Digital Engagement, MarTech, Global Donations Operations, Creative Studio, Analytics and other key support functions.
• Collaborate with the Director of Digital Transformation & AI Enablement to prepare digital programs for AI integration and future-readiness.
• Liaise with marketing agencies, partners and freelancers as needed. 

KEY ACCOUNTABILITIES:

1) Digital Media Consultation & Support— 40%

• Act as subject-matter guide and adviser on paid platforms (Meta, Google, programmatic and others) for digital country teams.
• Guide efforts to translate digital strategy into campaign and audience recommendations, investment levels and bidding strategies, and measurement approaches.
• Work with internal MarTech colleagues and external digital media agencies to ensure operational readiness - to include pixel/tagging, audiences, budgets, trafficking, and more.
• Aid in the development and coordination of digital agency RFPs, such as drafting scopes of work, gathering team inputs, and contributing to the evaluation and selection process.
• Liaise with digital media consultants and agencies as needed to support digital teams.
• Serve as the primary point of contact for global digital consultants, agencies, and platform representatives (e.g., Meta, Google, TikTok), managing relationships to ensure timely access to trends, product updates, and optimisation opportunities.
• Provide hands-on support to digital teams by troubleshooting issues, testing roadmap components, and resolving critical blockers to help ensure seamless campaign execution.
• Provide mentorship on data privacy standards and compliance to ensure digital media activities align with regulatory requirements and standard methodologies.

2) Creative Support for Digital Campaigns — 25%

• Support the management of digital creative production workflows and SOPs to help ensure smooth collaboration across fundraising, creative, and content teams.
• Coordinate across Creative & Content and local country teams to reduce lead times and ensure formats meet platform requirements and accessibility/GDPR standards.
• Support efforts to implement creative testing programs like A/B and dynamic creative, and translate results into scalable standard methodologies.

3) Digital Analytics & Optimisation — 25%

• Lead regular review cadences to analyse digital media performance, surface optimisation opportunities and share cross-market insights.
• Contribute to refining digital attribution models and building clarity around full-funnel performance to help inform and justify ongoing investment in upper-funnel activities.
• Define and maintain core reporting (dashboarding, conversion funnels, LTV/CPA analysis) for digital media and ensure data integrity with MarTech/analytics partners.
• Partner with experimentation and CRO leads to convert insights into prioritised tests and iterate on landing pages and donation flows.
• Lead time-boxed projects to streamline processes underpinning digital fundraising (e.g., automated reporting, audience governance, creative development playbooks).
• Support the documentation of key processes that underpin digital programs, helping facilitate change management and smooth handover to long-term owners.

4) Special Projects & Process Improvement — 10%

• ** Considerable professional experience, including demonstrated ability in deploying targeted digital media strategies to attract donors across new or emerging markets.
• ** Skilled in extracting audience insights and digital marketing tactics to engage diverse geographic regions effectively that drive donor conversion and engagement.
• ** Demonstrable extensive success in leading digital advertising campaigns across Facebook, Google ads and paid search / SEM display advertising campaigns, including optimisation of campaigns to maximise results.
• ** Extensive experience in developing strategies for digital media spending, ensuring optimal allocation of resources for the highest possible returns. Demonstrated ability to adapt financial strategies based on campaign performance and evolving market trends.
• ** Extensive experience of proposing plans and budgets for spending on paid media campaigns for the best possible return.
• Ability to maintain and enhance a comprehensive monitoring and reporting framework for digital acquisition activities, with proficiency in tracking and interpreting critical metrics to continually refine acquisition strategies.
• Experience using varied and complex online tools and platforms for digital marketing and data analysis, such as GA4, Salesforce, Power BI etc.
• Consistent record in driving email marketing strategies aimed at boosting engagement and increasing the lifetime value of supporters, employing complex segmentation and personalisation techniques.
• Experience leading cross-functional teams towards achieving digital fundraising and marketing objectives, fostering a culture of innovation and continuous improvement.
• Skilled in the use of a variety of online marketing tools, including proficiency with CRM systems (e.g., Salesforce) for campaign reporting and analysis.
• Experience and understanding of campaign development process and relationship with brand identity through different channels and audiences
• Exceptional IT skills including skills in digital marketing tools such as Google Analytics, Facebook Business Ad Manager, AdWords, Power BI
• Excellent numeracy with the skills to quickly analyse, interpret and act on data sets and digital fundraising results.
• Mastery of paid search and display advertising principles, with a keen understanding of how to use these channels for maximum impact.
• Fundamental knowledge in designing, setting up, and deploying HTML and CSS-based emails and landing pages, enhancing the effectiveness of digital communications.
• Excellent organisational skills, including the ability to handle a dynamic workload.
• Able to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities.
• Excellent verbal and written English and the ability to produce well designed and high quality proposals and reports.
• Screening call online
• First round panel interview online
• Second round panel interview online

PERSON SPECIFICATION: 

Experience:

• ** Considerable professional experience, including demonstrated ability in deploying targeted digital media strategies to attract donors across new or emerging markets.
• ** Skilled in extracting audience insights and digital marketing tactics to engage diverse geographic regions effectively that drive donor conversion and engagement.
• ** Demonstrable extensive success in leading digital advertising campaigns across Facebook, Google ads and paid search / SEM display advertising campaigns, including optimisation of campaigns to maximise results.
• ** Extensive experience in developing strategies for digital media spending, ensuring optimal allocation of resources for the highest possible returns. Demonstrated ability to adapt financial strategies based on campaign performance and evolving market trends.
• ** Extensive experience of proposing plans and budgets for spending on paid media campaigns for the best possible return.
• Ability to maintain and enhance a comprehensive monitoring and reporting framework for digital acquisition activities, with proficiency in tracking and interpreting critical metrics to continually refine acquisition strategies.
• Experience using varied and complex online tools and platforms for digital marketing and data analysis, such as GA4, Salesforce, Power BI etc.
• Consistent record in driving email marketing strategies aimed at boosting engagement and increasing the lifetime value of supporters, employing complex segmentation and personalisation techniques.
• Experience leading cross-functional teams towards achieving digital fundraising and marketing objectives, fostering a culture of innovation and continuous improvement.
• Skilled in the use of a variety of online marketing tools, including proficiency with CRM systems (e.g., Salesforce) for campaign reporting and analysis.
• Experience and understanding of campaign development process and relationship with brand identity through different channels and audiences

Skills, Knowledge and Qualifications:

• Exceptional IT skills including skills in digital marketing tools such as Google Analytics, Facebook Business Ad Manager, AdWords, Power BI
• Excellent numeracy with the skills to quickly analyse, interpret and act on data sets and digital fundraising results.
• Mastery of paid search and display advertising principles, with a keen understanding of how to use these channels for maximum impact.
• Fundamental knowledge in designing, setting up, and deploying HTML and CSS-based emails and landing pages, enhancing the effectiveness of digital communications.
• Excellent organisational skills, including the ability to handle a dynamic workload.
• Able to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities.

• Excellent verbal and written English and the ability to produce well designed and high quality proposals and reports.

Language Skills: English (fluent). No additional languages are vital but German, Swedish, Korean or Spanish would be an advantage.

Senior Officer Digital Optimisation

Salary: £38,999 - £43,105

Contract: Permanent contract

Reports to: Head of Digital Fundraising, UK for UNHCR

Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model)

Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams

JOB PURPOSE

We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR’s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products.

The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees.

An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms – playing a key part in UNHCR’s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life.

You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams.

Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

Role Responsibilities  

• Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions.
• Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives.
• Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary.
• Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise.
• Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions.
• Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation.
• Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour.
• Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results.
• Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
• Share creative and insights with UK colleagues, global teams, and HQ.
• Participate in training seminars, workshops, and skill shares where applicable. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector.
• Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. 
• Experience of using digital channels for lead acquisition and conversion to grow income.
• Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic.
• Experience of working with external agencies and suppliers.

Essential Skills/Knowledge

• Experience of using Google Analytics or other web behavioural analytics tools.
• Experience with experimentation tools like Optimisely or similar.
• Strong project management and stakeholder management experience.
• Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
• Proven proficiency with design principles and tools (Canva/Adobe suite).
• Able to demonstrate flexibility and do what it takes to get the job done.
• Understanding of HTML and other coding languages.
• Able to juggle and prioritise multiple tasks and meeting programme deadlines.
• Strong presentation, communication (written and verbal) and interpersonal skills.
• Excellent stakeholder and relationship management.
• An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.

 Desirable Skills/Experience

• An understanding of digital fundraising practices and principles
• Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement
• Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
• Knowledge or experience working with Salesforce (or similar CRM platform).
• Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms).
• Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.

We are also open to flexibility in many ways, including flexible hours. Please don’t be afraid to speak to us about this during initial conversations, so we can explore what’s possible.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ annual leave per annum plus 8 bank holidays (pro-rata for part-time working).
• ‘WeCare’ Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more.
• Hybrid home-working model with dedicated Team Days in the office.
• Toothfairy dental app.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set-up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.
• Eye-test allowance.
• Financial wellbeing support.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Monday, 20 October at 9am

Interviews date: Week commencing 27 October 2025

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Location: Ware, Hertfordshire, SG12 8LX; (some hybrid working will be possible)
Team: Marketing & Communications Team
Reports To: Head of Marketing & Communications

Salary: £26,523 per annum
Employment Type: Full-Time

All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.
 

Role Overview

The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college.  The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose.

Key Responsibilities

Fundraising & Stewardship Writing

• Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.)
• Write impact reports and stewardship letters that convey gratitude and demonstrate impact.
• Create case statements, proposals, and presentations for major donor and foundation audiences.
• Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed.

Storytelling & Content Development

• Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories.
• Adapt organizational content for various donor segments, ensuring a consistent voice and message.
• Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required.

Editing & Quality Control

• Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines.
• Maintain a consistent, donor-focused tone across all written materials.

Collaboration & Strategy

• Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals.
• Collaborate with other teams across the college including the Academic, Training and Finance Teams.
• Contribute to the development of content calendars and communication strategies.
• Track and analyse response rates and engagement to inform future copy.

· Fully participate in All Nations community activities when possible.

Qualifications

Required:

• Bachelor’s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience.
• 3+ years’ professional writing experience, preferably in donor relations and fundraising communications.
• Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences.
• Strong interviewing, research, and storytelling skills.
• Excellent editing and proofreading abilities with strong attention to detail.
• Familiarity with donor stewardship best practices and fundraising language.
• Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning.
• Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally.
• Ability to work collaboratively within a multicultural team and wider organisational departments.
• Experience with CRM or donor database systems.

Preferred:

• Knowledge of direct response fundraising principles.
• Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI.
• Experience of working with Canva and other document editing software which pair visuals with text.
• A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College.

Core Competencies

• Mission Alignment: Deep commitment to the organization’s mission and values.
• Empathy: Ability to write from the donor’s perspective, honouring their role in making impact possible.
• Creativity: Innovative in approach while respecting brand and voice consistency.
• Collaboration: Works well across teams and responds constructively to feedback.
• Deadline-Driven: Manages multiple projects efficiently while maintaining high quality.

Other Information

· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.

· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).

· Located at Easneye, Ware, Hertfordshire, UK.

· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events

· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

· Applicants must have the right to work in the UK

Benefits

§  Salary of £26,523 per annum
 

§  Employer pension contributions of 8%.  A salary sacrifice scheme option is also available.

§  Life Assurance of three times salary 
 

§  Employee Assistance Programme

§  30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

Free, freshly prepared lunch at the College on your working days on site.