Digital officer jobs in waterloo, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
ID: 1455 Senior Corporate Development Manager, External Engagement
Salary:
- starting at £42,140 FTE per annum, rising to £46,240
- Additionally, £3,679 Inner London Weighting FTE per annum for Head Office based
- Additionally, £480 home-based allowance FTE per annum for Home-based.
Location: Hybrid Head Office or Homebased
For Head Office based roles, we typically work a minimum 2 days a week in the office. Our office space is wheelchair accessible and located in Hoxton, London, N1.
Note that this role requires travel to partner meetings and events, predominantly in central London (but also nationally). Applicants would need to be able to travel regularly, as required, to fulfil the needs of the role, even if home-based.
Hours: Full Time (37 Hours) or Part Time (no less than 28 hours)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the role’s impact:
Family Action is a national charity committed to supporting families through change, challenge and crisis. Since the charity was founded in 1869, we have continued to help children and families overcome the challenges they face through a wide range of practical, emotional and financial support. Today we work with more than 60,000 families in around 180 community-based services, as well as supporting thousands more through our national helpline, FamilyLine, and through national schemes like the National School Breakfast Programme.
This is an exciting time for an experienced and ambitious senior corporate fundraiser to join our high performing corporate partnerships team and lead the New Business function. Family Action recently undertook a major brand review and launched a new website, and income generation is a key priority in our 2024-29 strategy. This role will be focused on developing and growing new business activity, including identifying and securing new high-value partnerships, creating and implementing a robust growth strategy and ensuring we have the tools to deliver it. Our working culture is flexible, fun and open, with excellent opportunities to collaborate with colleagues with a range of specialisms, from brand, to marketing and communications, to fundraising, as well as our colleagues delivering Family Action’s services.
Main Responsibilities (for details check the job description and person specification):
• Leading a small team to drive forward new business activity; identifying, cultivating and securing new income generation opportunities with corporate partners across strategic, commercial and charity of the year style collaborations.
• Creating and implementing a growth strategy for new business, developing our corporate partnerships proposition, maximising income and delivering on our overall charitable strategy and objectives.
• Implementing effective processes, systems and frameworks to increase partnership opportunities and the success of our new business activity.
• Working with senior stakeholders internally and externally to identify and secure partnership opportunities that further shared goals.
• Working with the Corporate Team and other teams and colleagues across the organisation to ensure the smooth setup and onboarding of new partnerships.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata if job is taken PT)
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Monday 2nd June 2025 at 23:59
• To learn more about Family Action: Careers
Interviews are scheduled to take place from 16th-20th June virtually, with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: heather.kearney (full email adress located on advert on our website) before Thursday 22nd May.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Position: Corporate Partnerships Senior Executive
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based from any of our Four UK National Offices, with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2*, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is an exciting opportunity to join our Corporate Partnerships team, based in London, with flexibility to work from home. You’ll be part of a growing, supportive and ambitious team, raising significant income to support people living with and affected by MS.
You’ll work collaboratively with the Corporate Partnerships team, internal and external stakeholders, to identify mutually beneficial new business opportunities building a healthy and robust prospect pipeline.
You will be leading on the successful delivery of these partnerships to maximise their life-time potential and ensure they are delivering against financial and non-financial objectives. These partnerships will generate income for our Services and Support projects as well as our exciting Stop MS Appeal; the MS Society’s ten year research-focused national appeal.
You’ll have an affinity for building strong relationships and successful partnerships, great attention to detail and strong interpersonal skills. With a creative, logical and enthusiastic approach, you’ll have the opportunity to work on exciting events, develop compelling proposals and innovative fundraising initiatives.
This is a great opportunity to build on your existing experience within corporate fundraising.
Your key responsibilities include (but are not limited to):
- Delivering income at or above the agreed budget level from corporate relationships and activities as agreed within the annual budget and business plan
- To lead on identifying and securing new business and establish a strong pipeline of prospective corporate partners, that will deliver six figure income targets year on year
- Maximise the fundraising potential of high value existing partnerships through taking responsibility for specific projects.
- Relationship management and pipeline development of corporate partners, delivering agreed objectives and expectations
- To contribute to the overall income generation and implementation of the Corporate Partnership team’s objectives
- To contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best
- Accurate and timely reporting on key activities, income and expenditure
Closing date for applications: 9:00 on Thursday 29th May 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Pathfinders Neuromuscular Alliance is seeking a strategic and creative Communications, Engagement and Policy Manager to lead our outreach, advocacy, and communications efforts. This part-time leadership role is ideal for someone passionate about empowering disabled communities, building influence, and shaping impactful campaigns in a flexible, supportive work environment.
Job Title: Communications, Engagement and Policy Manager
Location: Flexible (with occasional travel required)
Reports to: CEO
Salary: £17,280-18,720 gross per annum (£36,000-£39,000 FTE)
Hours: Part-time, 18 hours per week
About Pathfinders Neuromuscular Alliance
Pathfinders Neuromuscular Alliance is a charity dedicated to empowering, supporting, and advocating for individuals living with neuromuscular conditions. Our mission is to ensure that those affected by these conditions have access to the resources, representation, and information they need to live fulfilling and independent lives.
Job Summary
We are looking for a creative, driven, and collaborative Communications, Engagement and Policy Manager to lead on internal and external communications and to deepen engagement with our members, stakeholders, and the wider community. This is a key role in growing our influence, raising awareness of our work, and supporting our mission to empower people with neuromuscular conditions. Your work will ensure that our user base remains actively engaged, well-informed, and central to our projects and campaign planning. You will oversee an Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, working collaboratively to amplify our impact, strengthen user connections, and further our mission.
Key Responsibilities
1. User Engagement and Relationship Management
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Develop and implement strategies to enhance engagement with our users across projects, events, and online platforms, ensuring their voices are integral to our work.
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Work with the Engagement Officer to design and coordinate events, workshops, and other engagement activities, both in-person and online, that support community connection and provide valuable resources to users.
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Gather and analyse feedback from users to ensure our services, content, and campaigns remain relevant and responsive to their needs.
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Manage the CRM and membership of the charity in line with the membership policy.
2. Content Creation and Communications
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Develop and implement a communication strategy for the organisation to set our key messages, approach and KPIs for engaging with individual, community and professional audiences as well as for internal communications.
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Support the Social Media Officer in developing and implementing a communications plan in particular focused on our social media based activities and content creation.
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Oversee and produce high-quality content for digital platforms, newsletters, reports, and publications that engage and inform our audience.
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Lead on creating and placing feature articles, policy briefings and press releases, and serve as the main media contact to ensure consistent, clear messaging.
3. Policy, Campaigning, and Advocacy
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Work with the CEO to develop and implement, through the Policy and Campaigns Team, a campaigns strategy that responds to the needs of the neuromuscular community and creates positive, meaningful change for our community.
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Collaborate with the Campaigns and Advocacy Officer to formulate and promote evidence-based policy positions, engaging key stakeholders in government, healthcare, and related sectors.
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Support the Campaigns and Advocacy Officer to expand the Pathfinders advocacy service and drive referrals to the service.
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Represent the organisation at events, sector meetings, and forums to build our profile and increase our influence on policy issues relevant to our community.
4. Team Leadership and Development
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Manage, support, and foster the professional growth of the Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, building a collaborative and empowered team.
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Set team objectives and KPIs, monitor progress, and provide regular feedback to ensure alignment with organisational goals and impact.
5. Stakeholder Engagement and Partnership Development
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Cultivate relationships with relevant stakeholders, including influencers, partner organisations, funders, policymakers, and the neuromuscular community.
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Work closely with the CEO to manage community partnerships, ensuring alignment with organisational goals and expanding opportunities for user engagement.
6. Organisational management
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Support the CEO with the overall running of the organisation by attending meetings of the management committee as a member of the Senior Leadership Team, taking on additional tasks as agreed.
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Provide contingency support to the Senior Leadership Team to cover essential tasks such as reporting hours to our payroll team in the event of staff absence.
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Maintain an overview of projects and teams across the organisation to provide short-term management and HR support in the event of staff shortages or incapacity.
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Review, approve and document payments in the charity using our software and finance process.
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Support the development of funding bids and project plans for introducing new projects.
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Represent the Senior Leadership Team at external events and in meetings with Trustees and Members.
Qualifications and Experience
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Bachelor’s degree in communications, public policy, engagement, or a related field (or equivalent experience).
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3-years experience in a communications, policy, or engagement role, ideally within a charity or non-profit setting.
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Experience engaging directly with user communities and developing outreach initiatives.
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Strong writing and editing skills with experience producing content for a variety of platforms including Youtube.
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Experience managing a small team to achieve strategic objectives.
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Knowledge of or strong interest in the healthcare, disability, or neuromuscular sector is desirable.
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Lived experience of a neuromuscular condition is desirable but not essential.
Skills and Attributes
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Strategic thinker with the ability to balance advocacy, engagement, and communication initiatives effectively.
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Strong interpersonal and communication skills, with a demonstrated ability to build relationships across diverse audiences.
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Ability to manage multiple projects, prioritise, and maintain high standards under tight timelines.
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Proficient in social media management, content creation, and analytics.
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A commitment to advocating for and advancing the rights of individuals with neuromuscular conditions.
What We Offer
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The opportunity to make a meaningful impact within a purpose-driven, supportive organisation.
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Flexible working arrangements to promote work-life balance.
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Ongoing professional development opportunities and the chance to lead impactful campaigns and user engagement efforts.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights, and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy, and capacity building with our member societies.
The FIGO Fistula Surgery Training Initiative (FSTI) project has been in existence for 10 years and in that time has become recognised as a key global project, instrumental in delivering capacity building and improved healthcare outcomes for women, with an emphasis on the global south. After 10 years the senior project manager has stepped down and FIGO are seeking to use this as an opportunity to review the project delivery model.
The Interim Senior Project Manager role will lead the FIGO Fistula Project on an interim basis and be responsible for the ongoing delivery of the project during that period. In addition, they will be expected to review the project delivery model, ensuring that the project aligns to best practice and delivers in the most effective and efficient manner possible for the future, whilst ensuring agreed project outcomes.
HOW TO APPLY
- To apply for this position, please send your CV and cover letter outlining your experience and interest in this opportunity via the Apply button. Please note that applications without a cover letter may not be considered.
- Closing Date for applications: 6th June at 16.30
- Interviews will take place as suitable candidates are identified.
PLEASE NOTE THAT THIS POSITION IS OPEN TO THOSE WHO HAVE THE RIGHT TO RESIDE AND WORK IN THE UK. WE WILL EXPECT RELEVANT PROOF OF SUCH IF ASKED FOR AN INTERVIEW (PLEASE DO NOT SEND THIS INFORMATION WITH YOUR APPLICATION, THANK YOU).
FIGO is the only organisation that brings together professional societies of obstetricians and gynecologists on a global basis.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic charity focussing on mental health and wellbeing to find their Supporter Acquisition Manager.
The charity offers a flexible working environment with hybrid working 2 days per week from their office in Cheam, Surrey.
Working alongside colleagues across the Charity, the Supporter Acquisition Manager will play a key role in driving growth in new supporters and income, innovating, developing and delivering products and campaigns that inspire their audiences and underpinning the Charity’s work through growing sustainable income.
Key Responsibilities:
• Supported by the Head of Individual Giving and Legacy, and working with your team, you will drive the development and implementation of a multi-channel acquisition strategy. This will drive lead generation and acquisition of new supporters, growing the charity’s base of supporters, planning, testing and refining approaches to build a scalable programme which delivers volume whilst maximising long-term ROI.
• Identify opportunities to engage key audiences at moments that matter, such as inductions, promotions, training and development programmes, transfers, secondments and retirements, working in collaboration with colleagues and in partnership with external stakeholders to design and implement new approaches.
• Work with the appointed agency to develop a regular giving proposition that delivers a strong sense of community across supporters; valuing those who function as custodians of the nation and each other.
• Work with organisational processes and develop strong project governance to launch supporter acquisition activities across our product range, including but not limited to; Direct Mail, email, telemarketing, social & digital activity and events.
• Manage the Supporter Acquisition budget, ensuring income and expenditure budgets and forecasts are achieved with any critical variances being reported promptly.
• Working with the Supporter Engagement team develop and implement a cross-channel programme of regular impact stewardship for new donors designed to engage, retain and inspire future support, with a focus on payroll and direct debit donors.
• Work with the Supporter Engagement team to implement key cross-sell opportunities to our current donors through insight-driven customer journeys.
• Manage and grow the Charity’s payroll giving programme and represent the Charity as needed in key sector forums on payroll giving.
• Manage the Donor Acquisition Officer to continue to expand our lottery programme as well as introduce new methods of engagement.
Person Specification:
• Demonstrable experience of developing and delivering successful donor acquisition programmes across a range of marketing channels.
• Understanding of digital platforms and how to maximise them for the benefits of fundraising and supporter engagement.
• Understanding of fundraising performance metrics and KPIs, with experience of interpreting campaign analysis and supporter insight to drive continuous improvement.
• Understanding and experience of payroll giving and working with with Professional Fundraising Organisations and Payroll Giving Agencies.
• Understanding of audience segmentation and its application for campaign targeting.
• Experience of creating and delivering an effective case for support for potential donors, with demonstrable results.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
This role will support Kinship to operate as an effective charity by ensuring effective day-to-day operations and seamless delivery of the People function at the charity.
You will bring your People leadership experience, attention to detail and excellent communication skills to the role. You will be structured in your approach to ensure that day-to-day issues are handled while also working to improve processes and systems. You will be credible with senior management and able to articulate and balance the trade-offs of a People leadership role.
You will be able to balance multiple competing priorities and prioritise effectively, A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues. You will be highly motivated by our mission, recognising that excellent internal People processes are essential to allowing others to effectively complete their roles and achieve our mission.
You will be a powerful ambassador for our mission, credible with other HR and CSR professionals working to implement kinship friendly employer policies and processes.
Key Responsibilities include:
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Work with the Chief Operating Officer (COO) and the Executive management team to design, develop and embed a high-quality HR function to support the employee life cycle.
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Responsible for ensuring all policies, procedures, and processes relating to people and culture, work effectively, efficiently and in line with legal requirements.
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Responsible for all People matters, ensuring they are handled fairly and consistently in line with policies and procedures.
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Support and advise line managers on People, EDI and change management activities, including promotions, disciplinary, capability and grievance procedures.
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Organise line manager training to ensure line managers understand their responsibilities and apply policies consistently.
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Responsible for the candidates’ recruitment experience. Ensure candidates receive a consistent and professional recruitment experience.
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Responsible for job descriptions, person specifications, recruitment packs and job adverts.
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Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.
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Lead on the delivery and growth of the ‘Kinship Friendly Employers’ scheme, driving growth in the scheme and the number of bronze, silver and gold partners
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Ensure Kinship role models ‘Kinship Friendly’ employment practices and seek opportunities to share these as examples with other HR professionals.
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Support fundraising efforts with corporate supporters who are ‘Kinship Friendly Employers’
Essential criteria includes:
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HR qualification or significant demonstrable experience.
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Coaching qualification or significant demonstrable experience.
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Demonstrable experience of supporting the development of a high-quality People function within a growing organisation.
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Demonstrable experience working in a changing and flexible organisation.
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Demonstrable problem-solving and conflict resolution abilities.
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Demonstrable knowledge of best practices, employment laws, and regulations.
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Effective communication skills.
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Strong interpersonal skills – a genuine team player able to relate to a wide range of people.
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Ability to work on own initiative and manage own workload.
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Demonstrable experience of EDI principles.
Desirable experience includes:
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Personal experience of kinship care.
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Experience of working in a dynamic and fast-changing workplace.
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Exceptional business-partnering skills
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
How to apply
Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.
- Application deadline: Thursday 22 May, 9am
- First interview: 29 May - 2 June
- Second interview: TBC
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year round night shelter provision.
APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support.
The Community Fundraising and Partnerships Coordinator will be responsible for developing and nurturing relationships within the local community to support APAP’s fundraising efforts, including schools, local businesses, faith and community groups. A key feature of this role will be developing increased year-round community engagement and fundraising, leading into the planning and delivery of at least one annual fundraising campaign. The successful candidate will have the opportunity to engage directly with stakeholders to build strong partnerships, whilst contributing strategically to the growth of the charity's fundraising efforts.
The client requests no contact from agencies or media sales.
Join Us in Shaping Better Places
The Urban Design Group (UDG) is a small, dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With a vibrant network of nearly 1,500 members—ranging from professionals and educators to advocates and enthusiasts—we work to ensure towns and cities are designed for the people who live, work and thrive in them.
As we enter an exciting new phase with a 5-year strategy in development, we are looking for a Fundraising and Communications Manager to drive our income generation and communications efforts. This is a fantastic opportunity to help shape the future of a respected organisation at the heart of urban design in the UK.
About the Role
Fundraising & Membership Development
● Develop and implement strategies to grow our membership and diversify income.
● Secure new revenue through sponsorships, grants, and fundraising campaigns.
● Build strong relationships with stakeholders and funders.
Communications
● Raise UDG’s profile across the built environment sector, government, media and public.
● Manage all communication channels: email newsletters, social media, website.
● Lead media engagement and develop high-quality content and messaging.
Events
● Support the delivery of our flagship events, including the National Urban Design Conference and Urban Design Awards.
● Lead on planning, promotion, and delivery of both in-person and online events.
What We’re Looking For
Essential Experience
● Minimum 3 years in fundraising, marketing, or communications in a relevant sector.
● Track record of developing and delivering successful income-generation and engagement strategies.
● Strong communications experience across digital platforms and media engagement.
Essential Skills
● Excellent verbal and written communication, networking, and presentation skills.
● Website and CMS management; confident with tools like Mailchimp, Eventbrite, and Zoom.
● Strong organisational skills and the ability to manage multiple projects.
Personal Attributes
● Friendly, enthusiastic, and collaborative.
● A proactive self-starter with a solution-focused mindset.
● Passionate about making a difference through your work.
Desirable
● Experience delivering high-profile events.
● Knowledge of, or interest in, urban design, the built environment or sustainability.
● Experience working in a small or charitable organisation.
What We Offer
● Flexible Hybrid Working: One day in the office, the rest remote. Some UK travel and occasional evening/weekend work.
● Generous Holiday: 28 days pro-rata + bank holidays + Christmas closure.
● Supportive Team: Work with a close-knit, creative, and purpose-driven team
● Competitive Salary: £40,000 pro-rata.
The client requests no contact from agencies or media sales.
The Salvation Army – Supporter Acquisition Manager x 2
Location: Hybrid working, 2 days in office, London SE5.
Salary: £47,741 per annum.
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, is seeking two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.
Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers are responsible for growing the organisation’s file of donors and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, they will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The roles will lead on planning and project managing delivery of a variety of media channels, both online and offline. Each manager will hold strategic areas of focus, be responsible for seven figure expenditure budgets and line manage a Supporter Acquisition Officer or Executive.
The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors. You will have a passion for fundraising with a commercial understanding of the charity marketplace and competitors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.
Excellent numeracy and strong analytical skills will be combined with excellent written communication abilities and a good attention to detail and ability to prioritise work. Finally, you will have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 2nd June, 9.00am.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Centre for Armenian Information and Advice (CAIA)
The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture, and care. We’re here to improve the lives of disadvantaged members of our community – including older people, women, children, and refugees – and to honour and promote Armenian heritage in the UK.
Based at our Hayashen Centre in Acton, we offer everything from legal advice and youth work to a lunch club for the elderly, cultural events, and community training. Our work is only possible through the dedication of a close-knit team of staff, volunteers, and supporters.
The role
CAIA is seeking an organised, efficient and friendly Centre Manager to be responsible for ensuring the smooth running of CAIA’s building, the Hayashen Centre, and the organisation’s overall administrative systems and processes. This is a varied and meaningful role where no two days are the same; it will suit someone who thrives in a hands-on atmosphere and is passionate about community impact.
Main Purpose of the role:
● Oversee front-of-house and client engagement
● Ensure the smooth running of the building
● Manage administrative policies, processes and procedures
Applications only from those with the right to work in the UK.
The client requests no contact from agencies or media sales.
We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £43m. Guided by the Parkinson’s community, we’ve shaped our strategy ‘Every Parkinson’s Journey’ for 2023 to 2026’. Our strategic aims are focused on improving access to health and care; improving our community offer and continuing with our groundbreaking research.
About the role
Our people are critical in helping us to achieve our strategic aims. We want to continue to develop and maintain a culture that is empowering, where all staff and volunteers feel supported and valued.
We are looking for an experienced Head of People to deliver both strategic leadership and operational excellence across all people functions.
Leading a team of 11, you will provide strategic business partnering and support across the organisation, ensuring the quality of experience and wellbeing of everyone that works at Parkinson’s UK, driving forward a culture of listening, and supporting our people to embrace and deliver change.
What you’ll do:
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Lead, coach, mentor and develop the People team and People Partners to deliver the operational and strategic people requirements across the entire people portfolio
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Work in partnership and provide coaching, direction and support to Executive members (including the CEO) and leaders to enable them to deliver their teams plans and strategies
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Provide professional people advice, guidance and support with an up to date employment law input on a wide range of strategic and operational people issues. This will include leading on complex areas of change and providing guidance on employee relations cases
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Manage the people and establishment budgets and plans, setting the annual process ensuring effective financial control through the monitoring and review of the monthly management accounts.
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Work in partnership with the Associate Director of People & Culture in delivering the strategic agenda, People & Culture Strategy.
What you’ll bring:
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Proven experience working as a People lead that includes, strategic Business Partnering and organisational change and restructures
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Demonstrable experience of managing complex employee relations issues including disciplinaries, grievances, appeals and performance management. This includes ETs and the interpretation of legislation for the purposes of internal policies and advice
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Proven experience of coaching and leading teams of professionals
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Experience of influencing and challenging executives within an organisational setting
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Ability to resolve difficult situations and problems that are people focused with proven attributes and approaches to reach logical, fair and inclusive outcomes
It’s a particularly exciting time to be joining Parkinson’s UK as the Board and Executive Leadership Team will be starting to shape our new strategy for 2027 onwards. We would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home up to two days a week. You’ll be required to cover your own travel expenses to the office.
Interviews for this role will be held on:
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04 June - for a brief 1st stage interview
- 16 June - for a 2nd stage interview and assessment process
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.

The client requests no contact from agencies or media sales.
Wikimedia UK is the national platform for open knowledge, bringing together practical and policy expertise about Wikipedia and the other Wikimedia projects. Delivering impact of over 1 billion views each year and engaging thousands of people through advocacy, education, outreach and partnerships, Wikimedia UK demystifies and drives engagement in open access to information.
We are seeking an Education Lead to create a step change in the scale and impact of our education work. The post holder will lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education.
Applications (CV and cover letter) to be sent to Daria Cybulska on the email address supplied in the "how to apply" section below with the subject line "Education Lead Application"
Closing date end of day 8th June 2025.
Hours: Full time (35 hours per week) although 0.8FTE (28 hours) would be considered
Location: Flexible within the UK, with regular travel to meet with partners, and meetings in London between four and six times a year.[All applicants must have the right to work in the UK at the time of application. We are unable to sponsor work visas for this position]
Reporting to: Director of Programmes
Salary: £35,000 - £38,000 per annum (pro rata for 0.8 FTE) depending on experience
Pension: WMUK offers a pension scheme, with a current employer contribution of 6%
Benefits: 25 days annual leave plus public holidays (pro rata) as well as office closure days between Christmas and New Year which will be allocated on a year-by-year basis. Employees are additionally gifted a day off for their birthday each year.
Purpose of job
To lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education. Create a step change in the scale and impact of our education work.
Main Duties
1. Programme Development and Delivery
- Lead on the development and delivery of Wikimedia UK’s education programme, in collaboration with the Director of Programmes and Evaluation and other colleagues
- Build on our learning from past and existing activities across Wikimedia UK and the wider movement to develop and roll out a new Wikimedia and information literacy programme for the UK’s secondary school sector; adapting this for the four nations as appropriate
- In conjunction with other Programmes staff, support the delivery of information literacy projects within higher education, through existing and new strategic partnerships as well as smaller projects and interventions such as Wikimedia in the Classroom courses
- Develop and deliver a range of information literacy activities
- Seek opportunities for new partnerships within the education sector, and grow existing relationships with potential delivery partners, for example within the cultural sector
- Work with the Development team and other staff to identify and follow up funding opportunities for existing or potential projects
- Support other staff within the Programmes team in their own work with the education sector
2. Sector Advocacy
- Promote the importance of media and information literacy skills to digital citizenship and civic engagement, and demonstrate Wikimedia’s value in developing those skills through running targeted interventions and disseminating our research and outcomes
- Advocate for a strong focus on media and information literacy skills in schools and university curricula, and work with other staff, partners and allies to campaign for public policy initiatives and investment to support these skills across society
3. Monitoring, Evaluation and Impact
- Run and evaluate the pilots of our work in schools
- Report regularly on programme plans, outputs and outcomes, in collaboration with other staff in the Programmes team
- Handle documentation and record all relevant programme metrics. Update CRM records for partnerships, volunteers and activities
4. Communication and Dissemination
- Write blog posts, create case studies, and generally contribute to the promotion and dissemination of our work and impact, in collaboration with the Communications team
- Engage in public speaking opportunities on behalf of Wikimedia UK in promoting our work, as required
- Engage with other Wikimedia organisations, sharing our education work and peer-learning
Experience
- Experience of working directly with UK secondary schools
- Experience of developing and managing partnership projects
- Experience of project reporting and communicating outcomes
- Experience of organising events or workshops
- Experience of developing and/or delivering training or skills development opportunities
- Ability to create lesson plans and other materials appropriate for schools (desirable)
Skills, abilities and attributes
- Good interpersonal skills, with the ability to involve and inspire external partners in person and remotely
- Excellent communication skills, with an ability to successfully advocate for support of our work
- Strong organizational skills and the ability to manage multiple projects simultaneously
- Collaborative, supportive approach
- An understanding or interest in one or more of the following: media literacy, information literacy, democratic engagement, resilient information ecosystem
- Passionate about the mission and values of Wikimedia UK
Wikimedia UK holds equity, diversity and inclusion at the heart of our organisation. We particularly welcome applications from potential candidates from traditionally underrepresented groups, such as those with protected characteristics as defined by the Equality Act. As a Disability Confident Employer, we offer a guaranteed interview to any disabled candidate who meets the essential criteria for the post. If you would like to be considered under this scheme, please state this in your covering letter.
How to apply:
- Interested candidates should submit a CV and a cover letter outlining how they meet the points on the Job Criteria.
- It is helpful to list the points on the essential criteria and answer each point on how you meet the criteria with an example.
- All CVs and Cover Letters should be sent to the email provided under "How to Apply" by 8th June 2025 with the subject line "Education Lead Application". Please note any applications received without a covering letter will not be considered.
- If shortlisted, we may share with you some of the interview questions in advance to help you better prepare.
We know from research that women and minoritised people tend to only apply for jobs when they tick every box on the person specification. If you think you have what it takes, but don’t necessarily meet every single criteria, we would love to hear from you.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.
We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley as there will be a big focus on working with our London and Hertford based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.
The Role
The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.
You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.
Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.
The Social Value Specialist will report to the Social Value Manager.
Key Responsibilities
- Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
- Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
- Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
- Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
- Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
- Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
- Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
- Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
- Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
- Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making
What we need from you
A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.
- Good communication and interpersonal skills
- Excellent organisation and customer service
- Proactive and proven Stakeholder management skills with colleagues and external partners
- Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
- Ability to validate and impact assess, to escalate data issues as required
- Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
- An understanding of social value in relation to the construction industry
- Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation
What you'll receive from us
We have some fantastic benefits at SNG, including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Private medical insurance, dental insurance & critical illness cover
- Wide range of training courses available to support your career development
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
The Salvation Army – Assistant Head of Individual Giving - Supporter Acquisition and Innovation Unit
Location: Hybrid working, 2 days in office, London SE5.
Salary: £59,744 per annum.
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, is seeking a direct marketing expert to lead its newly formed Supporter Acquisition and Innovation Unit and provide strategic leadership, direction, and management of the annual acquisition programme.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.
The Assistant Head of Individual Giving is a key, senior role in the Individual Giving Section, overseeing the development and delivery of multi-channel direct marketing activities that inspire and motivate many thousands of new contactable supporters to join the charity’s donor base each year. The post also leads the development and implementation of new acquisition products from concept to launch and meeting an initial annual fundraising target of approximately £500,000. The role leads a unit of three people including one direct line report.
The successful candidate will have extensive expertise in all aspects of direct marketing, specifically acquisition, including detailed knowledge and experience of how best to maximise both offline and online channels, as well as successfully implementing new and innovative products or offers. Experience in successful strategic planning, management and implementation of strategy will be critical as well as strong communication and interpersonal skills.
Candidates must be highly organised project managers with excellent leadership and people management skills and the ability to think analytically and critically. They will also possess skills in creative development and, finally, have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Tuesday 27th May, 9.00am
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.




