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Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education.
We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
As our Digital Manager, you will be the strategic anchor, quality guardian, and operational driving force behind our online presence. You will fully own the performance of our two primary websites: the main Chefs in Schools (CIS) platform and the complex, public-facing School Food Project (SFP) national resource and coalition hub. You will be directly accountable for driving traffic, mastering SEO, maintaining exceptional content quality, and ensuring a seamless, highly secure user experience against clear, measurable targets.
This is a leadership role that bridges technical execution and creative strategy. You will act as the crucial, confident link between our external technical agencies (who build and maintain the infrastructure of the sites) and our internal content creators and programme teams. Crucially, you will be an empowering manager, leading a dedicated digital sub-team of 1-2 direct reports, supporting them to manage day-to-day content workflows, e-learning administration, and community moderation.
We are looking for someone solutions-focused, collaborative, and deeply analytical who takes pride in helping a high-profile, mission-driven organization run at its absolute best.
Key responsibilities:
1. Website Ownership & Performance Management
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Own the overarching strategy and performance of our two flagship websites (CIS and SFP), optimizing UX and UI for user journeys, design, and maximum accessibility standards across both sites.
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Own and maintain a forward-looking, prioritized digital platform roadmap, striking a strategic balance between long-term feature development and agile, day-to-day reactive requests
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Ensure both platforms—particularly the highly visible, national School Food Project website—maintain the highest standards of data security, uptime, quality assurance, and accessibility, proactively managing risks associated with public scrutiny.
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Take end-to-end ownership of web analytics and data integrity—from configuring custom event tracking to reporting on performance—utilizing Google Analytics 4 (GA4) for quantitative metrics and Microsoft Clarity for behavioral insights.
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Set, monitor, and report against clear performance targets spanning web traffic, user engagement, resource downloads, and search rankings.
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Lead content and platform feature reviews through a risk mitigation lens—ensuring strict compliance with safeguarding, privacy, and coalition guidelines—while running targeted A/B tests to optimize user experience.
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Lead on Search Engine Optimization (SEO) strategy to maximize organic reach and connect school leaders, chefs, and partners to our resources.
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Establish and manage digital incident response protocols, defining clear workflows for first responders, triage steps, and escalation pathways in the event of site outages, technical bugs, or security breaches.
2. Agency & Supplier Management
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Act as the primary, confident technical interface with our external web development agencies and tech suppliers, holding them accountable to high-quality delivery.
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Translate internal program, comms, and membership goals into clear technical design briefs, managing timelines and tracking project budgets.
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Coordinate rigorous testing of new features, bug logging, and site maintenance to guarantee absolute platform stability before public deployments.
3. Team Leadership & Collaboration
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Line manage, mentor, and support 1-2 direct reports (including roles focused on systems, community moderation, and resource uploads).
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Work closely with the Communications team, External Relations team and Programme Leads to align digital development with broader organization campaigns and resource rollouts.
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Oversee the content calendar and governance for both sites, ensuring all published assets strictly adhere to brand tone of voice and quality standards, working closely with the senior social media officer, engagement team to ensure cross org planning .
4. Data, CRM & Systems Integration
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Oversee the data integrity and smooth technical flow between our website frontends, e-learning platform (LMS), and internal CRM systems.
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Ensure all digital systems, data tracking, user permissions, and marketing platforms comply fully with GDPR and organizational data protection policies.
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Construct and present scannable dashboards and reports (using Google Analytics and CRM data) for the Senior Leadership Team and stakeholders to demonstrate impact.
Essential Skills and Experience
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Digital Product & Platform Leadership: Proven experience managing digital products, websites, or online platforms—ideally at a Manager level within a charity, agency, or fast-paced setting.
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Complex Systems Integration: Strong confidence managing (or partnering with a technical agency to manage) integrated digital environments where the CMS, CRM, and LMS operate as a unified platform. You must be comfortable understanding and troubleshooting multi-layered user access permissions (e.g., tailored journeys for different school types and member tiers).
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Foundational literacy in HTML and CSS to troubleshoot layout issues, understand site structure, and effectively translate technical requirements to developers.
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Agency & Project Management: Confident experience collaborating with, briefing, and managing external technical partners, developers, or freelance technical staff to deliver complex features on time and on budget.
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People Management: Demonstrable experience managing, mentoring, and developing direct reports, fostering a supportive and high-performing team environment.
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Data Fluency & Quality Control: Ability to analyze, clean, and visualize data (using Google Analytics, CRM reporting, or spreadsheets) to monitor site performance, ensure data integrity across system integrations, and drive user experience improvements.
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Communication & Collaboration: Outstanding written and verbal communication skills; able to translate complex "technical speak" for non-expert internal staff, write brand-aligned content, and build strong cross-team relationships.
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Mission Alignment: A deep personal commitment to equity, diversity, and inclusion, alongside a genuine interest in our mission to transform child health through school food.
Desirable Skills and Experience
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Familiarity with online community/forum moderation and user engagement strategies.
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Prior experience working within the wider charity sector.
Benefits
You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 4-6 weeks
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.
First Interview will take place the w/c 14th September
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



The Sutton Trust is the UK’s leading social mobility charity. Our programmes help young people from less advantaged backgrounds access highly competitive universities, apprenticeships and careers and our research shapes national policy. Each year, working with our university and employer partners, we support thousands of young people through our programmes and continue that support through our alumni community.
Sutton Trust Online was developed to extend that support digitally. It now complements our university, apprenticeship and career access programmes through online guidance, resources, events, tools and progression support.
As the Trust approaches its 30th anniversary, we want to build on this foundation and think carefully about the next stage of our digital programming: how we make the student experience more coherent, how digital support connects with our wider programmes and how we use data, AI and external partners responsibly to improve guidance over time.
Over the next two years, the Digital Platform Architect will help us define and deliver that next stage. The role will sit between the Trust’s programme ambitions and the technical partners who help support them, bringing the product judgement, technical literacy and delivery grip we need to make informed decisions about digital development, AI, data, systems and student experience.
This is not a traditional programme management role and it is not a hands-on engineering role. You do not need to be a full-stack developer but you will need the confidence to work with engineers, UX specialists, AI partners and suppliers and the ability to turn complex programme ideas into practical product decisions.
This is a chance to shape student-facing digital programming used by thousands of young people each year at a point when AI is changing how students access guidance, information and opportunity. Help us build something ambitious, responsible and genuinely useful: digital support that extends the reach of a 30-year social mobility mission and helps young people navigate key progression points with clearer, more personalised guidance.
What you’ll help deliver
By the end of the two-year period, we expect this role to have helped the Trust develop:
- A clear product and technical route for Sutton Trust digital programming.
- A stronger student-facing digital experience.
- A clearer architecture for how digital programming connects with the Trust’s wider systems, data and programme delivery.
- AI-enabled features that are useful, responsible and grounded in Sutton Trust content.
- External engineering, UX or specialist partners commissioned and held to account where needed.
- Internal teams better equipped to manage, understand and iterate the platform after the build phase.
For the full job description and person specification, please visit our website using the redirect button above.
Terms of Appointment
- Contract: Full-time, fixed-term two-year contract
- Salary: £60,000 - £70,000 per annum, depending on experience
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events/meetings outside of their normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies
- A DBS check may be required
Interviews
Applications should reach us by 23:59, Sunday 16th August, with first round interviews held on Monday 24th August, and second round interviews held on Friday 4th September. Both rounds will take place at our London offices.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Marketing Manager for CharityConnect/CharityJob
12-month Fixed Term Contract - Hybrid £37,000 - £40,000
CharityJob is the UK's most trusted job board for the charity sector. CharityConnect is our community platform. In 2026/27 we're integrating CharityConnect more closely with CharityJob, and turning it into something the sector wants to be a part of. The strategy is in place. What's needed now is someone with the energy, creativity and commercial instinct to execute it.
You'll have genuine ownership, a clear brief, and the opportunity to build something the sector will love.
What you'll be doing
This is a hands-on, varied role. You'll own the day-to-day running and growth of Charity Connect, managing the community, planning and delivering events, running email and social campaigns, building sector partnerships, and growing our audience.
You'll be:
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Managing our online community.Seeding discussions, supporting super users and refreshing content
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Planning and delivering a minimum of 10 networking events across the year, including sourcing and managing high-profile sector speakers
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Driving audience and registration growth through targeted email campaigns and owned channel activity
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Increasing in-platform engagement through relevant content
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Working with our product and design teams to integrate the CharityConnect and CharityJob brands, creating clearer user journeys between the two platforms
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Building relationships with sector bodies for co-branded content partnerships
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Managing early-stage commercial activity including newsletter sponsorship and event sponsorship
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Owning our KPI framework, reporting monthly to the senior team against agreed targets
You'll thrive in this role if you
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Have experience in community management and/or digital marketing, ideally within a membership body, media brand or digital platform
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Are a strong, confident communicator who can craft discussion threads, newsletters and emails that genuinely engage our community
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Know how to grow and engage an online audience and have the data literacy to understand what's working and what isn't
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Are organised enough to juggle events, campaigns, partnerships and community management simultaneously
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Can build relationships with senior sector figures.From event speakers to commercial sponsors, and make them feel valued
Experience with email platforms, OneSignal, basic SEO and sponsorship relationships would be a bonus, but we're more interested in the right person than a perfect checklist.
Location: Hybrid. Tuesdays and Thursdays in our Kingston Upon Thames office
We're committed to building a team that reflects the diversity of the sector we serve. We welcome applications from all bac kgrounds
We help charities find people who share their purpose, faster, easier and fairly.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Shape the future of Individual Giving at Heart Research UK and build lasting relationships that change lives.
Job title : Individual Giving Manager
Reporting to : Director of Income Generation
Salary : £42,000 per annum
Hours : Permanent, 37 hours per week, flexible working requests will be considered
Location : Hybrid within commutable distance to our Head Office in Leeds
Interviews to take place in our central Leeds Office on Thursday 27 August 2026.
About Heart Research UK
We are Heart Research UK.
Every 5 minutes, someone dies from heart diseases in the UK. It’s likely that heart diseases will impact all of our lives one day, if they haven’t already done so.
We need to tackle this problem head on, and we need to start today.
Donations from the public fund lifesaving medical research to find new treatments and cures, and support people across the UK to keep their hearts healthy.
But people are still dying.
Together, we will prevent, treat and cure heart diseases through research, education and community support.
Until there are no more deaths from heart diseases.
Job Description
The Individual Giving Manager will build a programme with enormous growth potential. Working closely with the Director of Fundraising and colleagues across the charity, you will develop the Individual Giving strategy for Heart Research UK, establishing a robust programme of donor acquisition and supporter development, while focusing equally on supporter experience and retention to inspire long-term giving.
The Individual Giving Manager will be comfortable balancing strategic thinking and planning with hands-on delivery. They will have experience in using audience insight, data and continuous testing to identify the channels and products that deliver the greatest long-term value. They will focus on establishing a test, learn, tweak, test again culture that is driven by evidence, insight and return on investment.
Given the nature of the role, it will require the postholder to be able to manage their time and workload effectively across a variety of tasks, while actively contributing to our work to generate income and achieve our targets.
Key Responsibilities
·Work with the Director of Income Generation to develop and deliver an ambitious Individual Giving strategy that supports Heart Research UK’s fundraising and organisational growth objectives
·Develop and deliver acquisition activities already identified for the coming year, and identify opportunities for developing new products and propositions in the medium to long-term, focussing on meeting supporter needs and delivering sustainable income
·Develop an acquisition programme using a mix of digital and offline channels including:
oPaid social, search and other google platforms, email
oDirect mail – both warm and cold
oDRTV
oLottery
oFace to face
oTelemarketing
·Utilise modelling tools to secure investment for test, learn and optimisation activities, and then to forecast and reforecast returns on those activities as they progress. Using this insight, recommend future investment.
·Work with the CRM Manager to develop supporter journeys that maximise engagement, retention and lifetime value, and deliver the highest standards of supporter experience across channels
·Identify opportunities to deepen supporter relationships through cross-sell, upgrade and reactivation activity
·Lead relationships with third party agencies, following procurement procedures and managing agencies to ensure Heart Research UK gets the most value for our investment and that agencies behave in line with our values and policies
·Work with the Director of Income Generation to create and monitor budgets and forecasts, monitoring financial performance and contributing to annual budget cycles as well as longer-term forecasting
·Work collaboratively with colleagues across fundraising, communications and data to deliver activities, utilising project management tools and the CRM to ensure clear expectation setting and time management and to avoid project creep
·Share knowledge and champion best practice in Individual Giving and supporter insight across the organisation, for example identifying opportunities from within the Individual Giving programme to promote legacy giving, and contributing to the ongoing strategic development of the fundraising team
·Ensure all fundraising activity complies with relevant legislation such as GDPR, and adheres to the Fundraising Code of Practice as well as Heart Research UK’s fundraising policies
Our values
Our values reflect who we are as a charity. We are dedicated to fundraising ethically, and to ensuring that the money our supporters donate is spent in the best way possible.
Trustworthy – We do what we say we will and explain why if we can’t. When people choose to give us their money, we ensure we spend it wisely on projects that are most important to those affected by heart diseases. We are clear about what we expect from our people, and we support them in work and life.
Ambitious – We want to bring an end to all heart diseases and on our journey, we want to help as many people as possible to live healthier and longer lives. We want to raise more so we can do more. We know that as a smaller organisation some people will stay with us for the ride while others will move on – we support the development of our teams so they can achieve their goals. We encourage new ways of doing things and know that we won’t always get it right, but we will learn from everything we do.
Passionate – We believe in what we are doing, no one should die from heart diseases. We are doing everything we can to help save lives. We embrace emotion! We want to support everyone – to have innovative ideas that bring change and promote growth. Our people can be confident that we have their back, and they can enjoy their time with us.
Our people:
We are currently a team of 44 people and growing. Since the pandemic, we have moved to a hybrid working model, with some of our team members working remotely, with occasional trips to our Leeds office, and travel to events around the UK.
We look after our team and have developed a number of wellbeing initiatives to help support our staff. This includes regular wellbeing sessions which cover various themes such as sleeping well, nutrition and goal setting, as well as a range of other staff benefits.
This is an exciting time to join the charity as we are now in the second year of our five-year strategy, building on our ambitions to make an even bigger difference to the lives of people developing or dying from heart diseases. We are clear that to achieve our mission, we need to invest in long-term, sustainable income growth.
We are looking for an ambitious and experienced Individual Giving Manager to lead the development of our Individual Giving programme; someone to join our energetic, collaborative, and dedicated team. Someone who will contribute to our culture and have the drive and passion to help us achieve our ambitious goals.
We won't stop until there are no more deaths from heart diseases.
The client requests no contact from agencies or media sales.
We are looking for an Associate Manager, Data and Digital Transformation (13-month maternity cover) to lead a small data team to incentivise and support ISEAL members to make significant improvements to their data systems, embed data-driven decision-making in their assurance processes, and work towards interoperability in sustainable supply chains.
Data is at the heart of sustainability standards and certification. A key focus of our work at ISEAL is supporting these systems to better leverage the data they collect to create value and drive sustainability impact. We support our members along their digital transformation journey. The goal is to ensure a seamless flow of sustainability and compliance data from producing enterprises to the market and to leverage this data to create incentives and benefits for those at the start of the supply chain. To date, we have focused on building the foundations for robust data governance and management, strengthening their capacity to leverage data for insights, and supporting standardisation of core certificate data. In this next strategic phase, we’re doubling down on data and technology as a strategic priority and are committed to build a more ambitious support programme focused on leveraging technology and AI.
The successful candidate will have a broad understanding of and experience with data management, and in supporting digital transformation projects within complex data ecosystems. They will be confident in engaging data practitioners from across our membership, and in facilitating peer learning on technical topics like data standardisation, interoperability, analytics and data management. Prior experience and understanding of certification, audit and sustainability performance data is an important asset.
The key responsibilities we entrust you with
- Contribute to thought leadership on digital transformation for ISEAL community members
- Provide support and oversight to Digital Innovations Coordinator on running member peer learning groups: Data Community of Practice and Data Insights Lab
- Collaborate with the Manager, Credibility and Innovations on building strong relationships with individual member organisations with regards to their use of data analytics as part of their assurance processes
- Design and deliver peer exchange sessions and guidance on organisational data management, interoperability of data systems, and deriving insights from complex data systems
- Develop guidance and resources on digital transformation and data management, building on existing ISEAL resources and tools
- Lead engagement with key data interoperability initiatives like the UN Transparency Protocol (UNTP) and GIZ DIASCA, and derive insights to bring back to the ISEAL Community
- Build momentum within the ISEAL community to collaborate on data standardisation
- Review and provide input on ISEAL’s internal AI use policy
- Potential line management of Digital Innovations Coordinator (pending prior line management experience)
Other
- Contribute to ISEAL’s wider work on data and information management, especially with the ISEAL community and its members
- Support grant-related reporting, including project and budget tracking
- Help shape and participate in strategic discussions related to the data and information management programme of work
- Actively participate in Impacts & Innovations team and organizational work planning activities
- Participate in internal staff management processes such as staff meetings, performance reviews, supervisory meetings, etc.
Essential attributes / skills / knowledge
- Experience leading or contributing to an organisational digital transformation project or implementing a data governance system, ideally in sustainability
- Experience working with technical data transfer products such as APIs and strong understanding of related data governance and data standards issues
- Interest and understanding of AI and the data management considerations associated with this field
- Interest and understanding of data ethics, rights, and ownership, especially in the context of sustainable value chains
- Experience managing and working in digital collaborative environments (e.g. Git Hub)
- Experience coordinating or facilitating group discussions and delivering webinars
- Strong verbal and written communication skills, able to make complex or technical topics accessible
- Ability to work collaboratively and in partnership with people across cultures and time zones
- Basic understanding of project management skills including effective time & task management, budget and resource management
- Confidence using virtual meeting tools (e.g. Teams, Zoom, GoToMeeting, etc), use of contact management databases (e.g. Salesforce) and proficiency in MS Office 365
Additionally desirable
- Data management experience within sustainability systems and knowledge of the broader sustainability digital ecosystem.
- Practical experience working with certification or audit data
- Experience working on organisational change management, especially in a non-profit context
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions. The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities. We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a maternity leave cover with a 13-months contract
Working hours: 80 % (30 hours) – 100 % (full time, 37.5 hours per week), depending on preference
Salary: £45,800 – 49,800, depending on experience (pro rata for less than 100%)
Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder will be required to undertake occasional international travel
Ideal start date: mid-September 2026
Reporting to: Traceability Manager
How to apply
Specific enquiries about this role and the application process can be sent to the recruitment(at)isealalliance(dot)org.
Deadline for applications is 6 August, 5pm GMT. Please note that we will only contact shortlisted applicants.
Cover letter: We would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.
Interview process
Please note that we will endeavor to keep to this schedule, but some dates may be subject to change.
Screening interviews (Teams): rolling until 13 August
Pre-interview timed exercises (between 60 – 90 minutes from home): 15-18 August
Panel interviews (in person): 19/20 August tbc
Decision: w/c 24 August
Accessibility
If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises
The client requests no contact from agencies or media sales.
Digital Service Manager
We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.
Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026
About the Role
mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.
This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.
Key responsibilities include:
· Managing complex and high-volume digital services, ensuring excellent user support
· Overseeing escalations, priority cases and rights-based requests including GDPR related matters
· Maintaining policies, processes and governance standards across services
· Managing service risk, reporting and compliance with relevant legislation
· Identifying opportunities to improve user experience and service delivery
· Supporting and developing a User Support Officer and working alongside volunteers
You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.
About You
You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.
You will bring:
· Experience managing user-focused digital services
· Strong understanding of GDPR and information rights requests
· Knowledge or experience of Freedom of Information, media law or online community moderation
· Excellent organisational, problem-solving and communication skills
· Experience improving processes and delivering high-quality services
· The ability to work effectively within a remote and geographically distributed team
You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.
About the Organisation
mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.
The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.
Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives.
Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard.
The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.
Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work.
If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.
Thank you for your interest in working at CLAPA.
In your cover letter please ensure that you detail your skills, knowledge and experience & how they relate to this role. Refer to the Job Description & Person Specification, giving examples from work, education, volunteering or personal experience where relevant. Please ensure that the information you give is relevant to the advertised post. Experience gained outside the UK is also relevant.
From diagnosis to adulthood. For a lifetime with cleft – we're here for the journey.



The client requests no contact from agencies or media sales.
Lead the launch of the UK's first Refugee Employment Marketplace and help transform how displaced people connect with jobs, employers and employment support. This is a remote, home-based role for candidates currently based in Wales.
The Refugee Employment Network (REN) is the UK's national network dedicated exclusively to refugee employment. We bring together employers, charities, local authorities, government and refugee-led organisations to improve employment outcomes and create a more inclusive labour market.
About the role
We are seeking an experienced Digital Product Lead to lead the implementation, rollout and continuous improvement of the Refugee Employment Marketplace and wider digital systems across the Refugee Employment Network.
The Refugee Employment Marketplace is a digital platform connecting displaced people in the UK with jobs, employers and employment support.
Working closely with developers, partners and users, you will help ensure the Marketplace is successfully implemented, accessible, adopted and scaled across Wales and the wider REN network. We're looking for someone who enjoys turning ideas into practical solutions, building partnerships and using digital to create social impact.
Purpose of the Role and Key Responsibilities
1. Digital Product Development & Delivery
· Lead the implementation, customisation and continuous improvement of the Refugee Employment Marketplace to meet REN’s organisational goals and user needs.
· Work with external platform providers and developers to coordinate product delivery, customisation, timelines and ongoing improvements.
· Build and maintain project plans, documentation and delivery processes to support successful implementation and rollout.
· Coordinate platform testing, user feedback and troubleshooting to improve functionality, accessibility and user experience.
· Support the integration of REN’s wider digital systems, including website and CRM.
2. Co-design & Partnerships
· Convene and coordinate REN’s Digital Advisory Group to inform the design and continuous improvement of the Refugee Employment Marketplace.
· Facilitate focus groups, user testing and feedback sessions with refugees, employers, charities, local authorities and employment advisers to improve platform design, accessibility and user experience.
· Ensure experts by experience are meaningfully involved in shaping and testing the platform.
3. Platform Rollout, Training & User Support
· Lead the rollout and adoption of the Refugee Employment Marketplace across Wales and the wider REN network.
· Develop onboarding processes, training and guidance materials to support effective use of the platform.
· Act as the first point of contact for user support, including account setup, login support, troubleshooting and user journey guidance.
4. CRM, Website & Digital Infrastructure Management
· Lead the scoping, procurement and implementation of a new CRM system
· Oversee the integration and continuous improvement of REN’s website and wider digital systems to ensure they are integrated and accessible.
5. Data, Reporting & Digital Compliance
· Lead on data protection, GDPR compliance and digital security across REN’s digital platforms and systems.
· Maintain accurate, secure and effective data management practices, including user records, permissions and data quality.
6. Marketplace Growth, Sustainability & Impact
· Build relationships with employers, industry bodies and strategic partners to grow platform adoption, secure opportunities and strengthen the value proposition of the Marketplace.
· Support the matching of displaced talent to jobs, opportunities and employment support, including manual interventions where needed to improve outcomes and user experience.
· Track and report on employment outcomes, employer engagement and platform impact to inform growth, improvement and sustainability.
Person Specification
We recognise that no candidate is likely to meet every criteria listed below. We encourage applications from people who can demonstrate the skills, knowledge and potential to succeed in this role, even if they have gained their experience in different sectors, countries or through voluntary, community or lived experience.
We welcome transferable skills and experience gained through paid work, voluntary roles, community leadership or lived experience, in the UK or internationally.
Essential
Digital Product & Project Management
· Experience managing or supporting the development, implementation, rollout and continuous improvement of digital products, platforms or technology-enabled projects.
· Experience managing external developers, contractors or digital suppliers to deliver digital products or systems.
· Strong organisational and project management skills, with the ability to work independently, use initiative and manage competing priorities.
·Ability to support the implementation and adoption of new digital products, platforms or systems.
Partnerships & Training
·Currently based in Wales, with the ability to build relationships and engage with employers, partners and stakeholders across the country.
· Strong relationship-building skills, with experience developing partnerships and growing engagement with employers, charities, government or sector organisations to support the adoption and growth of a digital product, platform, project or service.
·Ability to facilitate workshops, focus groups or training sessions to support the adoption of digital tools or systems, or equivalent transferable experience.
·Ability to communicate digital information clearly to non-technical audiences through training, onboarding and user support.
Digital Systems & User Support
· Experience developing, managing or supporting digital platforms, CRM systems, websites or other online tools.
· Ability to provide day-to-day user support, including onboarding, troubleshooting and helping users engage confidently with digital platforms.
· Understanding of user-centred design, accessibility and digital inclusion.
Data and Compliance
· Experience using data, analytics or reporting to inform digital improvements and decision-making.
· Understanding of GDPR, data protection and digital security best practice.
Values & Commitment
· Commitment to REN’s mission and passion for improving refugee employment outcomes, equity and inclusion.=
Desirable
· Lived experience as a refugee, asylum seeker, displaced person or migrant, or direct experience of the UK immigration or asylum system.
· Experience of CRM procurement, implementation or data migration.
· Knowledge of refugee employment barriers and the wider migration or asylum landscape in the UK.
Equity and inclusion at the Refugee Employment Network
The Refugee Employment Network values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.
We are committed to building a team that reflects the communities we work with. We particularly welcome applications from people who identify as experts by experience and recognise the valuable insight that lived experience of forced displacement, migration and the UK asylum and immigration system brings to our work. Please note that candidates must have the right to work in the UK.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the application or interview process unless they wish to do so.
How to apply
Application, CV and Cover Letter
To apply, please complete the application Type form by 5pm on Sunday, 9 August. You will be asked to upload your CV and a cover letter (no more than 2 pages) when completing the Typeform application. Link in the JD.
In your cover letter, please outline how you meet the criteria listed above and how your experience is relevant to the role. We encourage you to apply even if you do not meet all the requirements listed in the person specification. We value experience from both paid and voluntary roles, in the UK or overseas, and encourage you to demonstrate your passion for the role, as well as the unique perspectives and skills you bring.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.
Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.
Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.
About You
You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.
You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.
The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.
Job description
Marketing
- Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
- Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
- Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
- Write compelling and impactful content for SMK’s digital channels.
- Create graphics and video content for digital channels using Canva.
- Manage paid digital ads (LinkedIn, Google Ads).
- Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
- Support the audience development strategy including research and data management.
- Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
- Support the development and implementation of a content strategy.
Website
- Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
- Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
- Monitor and translate website performance using analytics tools (e.g. Google Analytics).
- Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
- Identify opportunities to improve search visibility and organic traffic.
Data, Insight & Reporting
- Monitor, analyse, and report on digital marketing performance.
- Use data to continuously optimise marketing activity.
- Provide insights into audience behaviour and trends.
- Database management, including cleaning and updating records.
- Support the implementation and management of the CRM (Salesforce).
- Undertake relevant training when required.
Other
- Undertake any other duties commensurate with the purpose and remit of the post.
Please read the attached job pack for details about the person specification.
Your covering letter should be no more than two-pages (at a minimum font size of 11pt), and should address the following:
• Why you want the job
• How you meet the requirements of the role, as set out in the person specification
Applicants must have the right to work in the UK for the duration of the contract.
The use of AI tools to support candidates in preparing their applications, for example to improve structure, clarity, or presentation is fine. We are interested in your experiences, perspectives, and achievements, so we ask that applications remain an authentic reflection of your own skills and work. Any claims or examples included in your application should be ones you can discuss.
This job closes on 1 Sept, 9am.
Strengthen campaigning by championing excellence & building a connected, resilient community of changemakers fuelled by hope that change is possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is focused on providing strategic communications leadership to the Global Disability Innovation Hub (GDI Hub), with an emphasis on web and digital media. The ambition of this role is to support GDI Hub into its next 10-years (having just celebrated our 10-year anniversary), with ownership of our expansive web and digital portfolios.
The post holder will work with the Director of Global Engagement and the GDI Hub comms team to elevate the organisation’s portfolio of public facing touch points. The role will combine core responsibilities of website ownership and content development, alongside providing experienced and strategic leadership for the communications function.
GDI Hub has evolved from a start-up to an established medium sized organisation in the last 10 years. This new role is strategically important in defining the future direction of the organisation's web presence and communications strategy while providing senior level leadership and expertise within the team.
A key requirement of this role is to provide deep technical knowledge of website management and development, enabling the post holder to systematically consider GDI Hub’s online portfolio and strategically develop our websites and digital footprint in a way that builds engagement, increases impact and supports storytelling. This includes developing client-facing digital assets that clearly showcase GDI Hub’s brand, products and impact to external audiences such as funders, partners and media.
The role will initially be focused on the digital portfolio with responsibilities both for content, platform management and longer-term vision. A key focus will also be editing and curating strong narratives to showcase the depth and breadth of GDI Hub’s work. As part of a small but highly proactive and ambitious team, this position will have a strong output focus
This senior position will in time take on line management responsibilities for two members of the communications team. Management experience is essential, as is a track record for leading a fast-paced communications and content team, with responsibility for project and programme outputs. The role will require the ability to balance priorities, manage incoming requests and ensure the communications function is delivered in a streamline and strategic way.
They will also lead the strategic thinking required to align GDI Hub’s web and digital platforms to present a collective voice, dynamic and vision of the organisation. Suitable candidates will showcase broad experience in communications including content capture and amplification (socials), digital design, web development and event delivery, both online and in person.
Across all elements of the role, the successful candidate will need to work collaboratively and dynamically. This role will work closely with members of the GDI Hub team, including Senior Leadership, and will interact with external partners, collaborators and stakeholders. GDI Hub is a dynamic workplace and we encourage open and positive dialogue between team members and collaboration across all tiers of the organisation.
We are looking for a candidate with strong technical, communications and digital skills, alongside the ability to think strategically, supporting GDI Hub’s vision for its communications function in the coming years. The ability to work in a fast-paced environment is essential, as is a positive, can-do approach.
Global Disability Innovation Hub (GDI Hub) is an Academic Research and Practice Centre accelerating disability innovation for a more just world. Based
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Woodgreen, we're passionate about helping pets and their people and we're looking for a Paid Digital Media Manager to help grow awareness, engagement and income through high-performing digital campaigns.
This role will lead the planning, delivery and optimisation of paid digital activity across channels including search, social, display and Google Grant advertising, helping to acquire, retain and develop audiences for our fundraising and engagement work.
As Paid Digital Media Manager you will develop and manage a range of digital marketing campaigns and activities to acquire, retain and develop new and existing audiences. Working within the Marketing & Digital Engagement team, you will manage campaigns with significant digital media budget, oversee campaign performance, work closely with partner agencies and internal teams, and use data, testing and insight to improve results.
You will:
- Play a key role in developing digital acquisition and digital community fundraising activity, including Woodgreen’s direct donate, sponsorship and legacy products, as well as our ‘do your own thing’ fundraising offer.
- Deliver campaigns, testing plans and strategies to recruit audiences using appropriate channels from the digital marketing mix (PPC/Social ads/Display), working from inception to analysis and learnings.
- Carry out the day-to-day management and optimisation of campaigns across a variety of channels, including, paid search, social media ads, Google grant ads and display.
- Manage Woodgreen’s ‘always on’, seasonal and ad hoc digital marketing activity as well as promoting digital fundraising products such as sponsorship, legacies and lead gen.
- Work collaboratively with our partner agencies and internal colleagues to support and deliver multichannel paid digital media campaigns.
- Develop and implement innovative and cost-effective ways of acquiring new audiences via digital platforms.
- Advise and recommend campaign plans for paid social, display and search activity to drive performance and LTV.
- Lead on digital community fundraising for Woodgreen, improving and maintaining our ‘do your own thing’ fundraising offering.
- Support and advise Woodgreen’s public-facing teams on digital channels and spend, helping deliver an efficient, high-quality digital service.
Our ideal candidate will bring strong experience of digital marketing or digital fundraising campaigns, excellent analytical skills and a confident understanding of paid media channels, conversion optimisation, campaign reporting and stakeholder management. In addition, you will bring experience of;
- developing and implementing digital fundraising or other income-generating campaigns and strategies, achieving desired targets and reporting on impact
- developing and delivering key messages to a variety of audiences, including assessing marketing opportunities.
- working with data and fundraising databases to develop and measure effective marketing strategies and activities
- writing and editing highly engaging fundraising copy across online channels (email, website, paid ads)
- using Google Analytics and Data Studio to analyse campaign performance.
Existing line management experience is also desirable.
This is a great opportunity for a proactive, target focussed digital specialist who wants to use their skills to make a meaningful difference for pets and people.
This is a full time permanent, hybrid role, working 37.5 hours per week. Our Head Office is based Godmanchester, Cambridgeshire and our successful candidate will be expected, on average, to work from our site once or twice a month. The starting salary for this position is £36,665 - £44,812 per annum, depending on experience. This is complemented by;
- 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.



The client requests no contact from agencies or media sales.
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
As Product and Delivery Manager, you'll play a key role in helping us deliver technology that supports Prostate Cancer UK’s mission. You'll be responsible for shaping the direction of our internal products and systems, making sure they continue to meet the needs of colleagues across the organisation and provide long-term value. Working closely with stakeholders, you'll help identify priorities, assess opportunities for improvement, and ensure technology investment supports our strategic goals.
You'll lead the planning and delivery of technology projects and enhancements, turning business needs into clear, achievable plans. From managing product roadmaps and delivery schedules to coordinating resources and tracking progress, you'll ensure work is delivered effectively and to a high standard. You'll oversee the full delivery lifecycle, helping teams navigate challenges and keeping stakeholders informed along the way. You’ll also be acting as line manager to a team of three direct reports.
Working across a range of products, systems and data services, you'll bring together colleagues, technical specialists and external partners to achieve shared outcomes. Acting as a bridge between business and technology teams, you'll build strong relationships, encourage collaboration, and help create a clear understanding of priorities, risks and opportunities.
You'll also help drive continuous improvement across our technology services and ways of working. This includes identifying opportunities to modernise systems, improve processes, and make better use of data, automation and emerging technologies such as AI. Through your work, you'll help ensure our technology remains effective, sustainable and ready to support the organisation's future ambitions.
What we want from you
We're looking for someone with experience of managing digital products, technology delivery, or related projects, who can confidently balance day-to-day delivery with longer-term planning. You'll be comfortable working in a fast-paced environment, coordinating multiple priorities and helping teams deliver valuable outcomes. Experience working with CRM platforms, particularly within the charity sector, would be an advantage.
You'll have a strong understanding of how technology products and services are developed and delivered, including experience of Agile ways of working and the software development lifecycle. You'll be able to work effectively with technical specialists, understanding the opportunities and constraints involved in developing, integrating and supporting systems, while helping non-technical colleagues make informed judgements.
Strong communication, relationship-building and problem-solving skills are essential. You'll be able to bring together different perspectives, translating complex information into clear and accessible language, and helping teams navigate challenges where there may not be an obvious solution. Experience leading or coordinating multi-disciplinary teams, including external suppliers and partners, will help you succeed in this role.
We're keen to hear from people who enjoy improving services, identifying opportunities and turning ideas into practical action. Experience contributing to resource planning, prioritisation and delivery reporting would be beneficial, alongside familiarity with modern digital delivery environments and release processes. Above all, you'll be motivated by the chance to make a meaningful difference through the effective use of technology.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Due to the nature of this role, we would expect the postholder to be in the office three times per week.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.
You can also download a copy of the job description and access the link to our careers portal to submit your application.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.
The closing date is Sunday 26th July 2026. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 3rd August 2026. We’re expecting the interviews for this role to be in person at our London Bridge office.
Location: Any of our King's Trust offices (Flexible working with a minimum of 2 days in the office each week)
Interviews: 6th & 7th August 2026
Help shape digital products that change lives.
At The King's Trust, we're transforming the way young people, volunteers, supporters and colleagues experience our services through digital innovation. As our Product Owner, you'll play a key role in making that happen.
This is an opportunity to shape digital products with real purpose, working alongside industry-leading partners to create innovative solutions that make a lasting difference to young people's lives. Working with talented multidisciplinary teams, you'll turn user needs into practical, impactful digital solutions that make it easier for young people to access support, for volunteers to get involved, and for supporters to help us create brighter futures.
You'll lead the direction of your products, owning the roadmap and prioritising the backlog to ensure we're always focused on delivering the greatest value. Using data, research and insight, you'll uncover opportunities, challenge assumptions and make informed decisions that improve the experience of our users. From discovery through to delivery, you'll help shape products that are intuitive, accessible and built around the people who use them.
Collaboration is at the heart of this role. You'll work closely with designers, developers, content specialists and stakeholders from across the organisation, bringing people together around a shared vision and ensuring great ideas become successful digital products.
What you'll bring
We're looking for someone who's curious, collaborative and passionate about creating products that solve real problems.
You'll have experience contributing to the delivery of digital products or services and be comfortable working in agile or hybrid environments. You'll know how to balance competing priorities, communicate a clear product vision and use evidence to make confident decisions.
You'll also bring:
- Experience managing product backlogs, roadmaps and delivery priorities.
- The ability to use user research, analytics and data to shape decisions and measure success.
- Strong stakeholder management skills, with the confidence to influence and build trusted relationships across teams.
- Experience writing user stories, acceptance criteria and other product documentation.
- An understanding of digital best practice, including accessibility, security, safeguarding and inclusive design.
If you're excited by the idea of creating digital products with real social impact, and enjoy working with passionate people who care about making a difference, we'd love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Product Owners?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Product Owners!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling.
The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention.
Key Responsibilities
General Responsibilities
- Work with the Head of Individual and Legacy Giving to develop and implement an ambitious legacy giving strategy, through a calendar of cross-channel acquisition campaigns, stewardship programmes, including development and delivery of a high-value stewardship vehicle, as well as developing a culture of legacy giving across fundraising thereby contributing to the success of the Fundraising department.
- Increase responses to campaigns and produce detailed reports for all campaigns, including results, testing analysis and recommendations.
- Explore and manage implementation and review of new methods of recruiting and retaining or developing donors and pledgers, including volume-based and relationship-based acquisition, and supporter journey development.
- Provide best-in-class stewardship to Legacy supporters.
Communication & Networking
- Work across all fundraising teams to develop confidence in legacy fundraising, building and maintaining a culture of legacy fundraising.
- Work with personnel at the hospitals and community healthcare providers to ensure the successful delivery of donor acquisition campaigns.
- Work with the Experience & Engagement team to ensure brand messaging is appropriate.
- Liaise with the Supporter Care function to ensure that all gifts are recorded and receive appropriate acknowledgement within agreed timescales.
- Work closely with the Data function so that suitable data analysis is carried out in order to inform new approaches and further campaigns.
Decision Making, Planning & Problem Solving
- Provide a creative and proactive approach to developing and implementing new campaigns.
- Effectively manage the campaign budget, as agreed with the Head of Individual & Legacy Giving, allocating resources to achieve maximum value and delivering to agreed timescales.
- Develop new guidelines and procedures when necessary.
Innovation & Portfolio Development
- Strive to deliver continuous improvement and fundraising product development, utilising innovation methodologies.
Service Delivery
- Manage our legacy fundraising activities, including but not limited to, managing free will services, online giving platforms, stewarding legacy pledgers and intenders, providing suggested will wording and other new opportunities as appropriate.
- Manage our legacy administration contractors, ensuring decision making adheres to our delegation of authority schedule, liaising with Foundation colleagues on matters arising, and financial planning and management of our caseload pipeline.
Analysis & Research
- Report, review and statistically analyse past and current performance within the programme to inform future developments and establish ongoing targets.
- Compile result reports using the CRM, digital metrics and other relevant data sources.
- Evaluate all appeals and activities to modify and grow their strategic objectives.
Teamwork, Teaching & Development
- Co-ordinate activity with other fundraising teams and key stakeholders across Fundraising and the Foundation.
- Undertake opportunities for cross-working between teams to build the pipeline to giving.
- Assist the Individual Giving team with other campaigns and special projects as and when necessary.
- Undertake any other duties as directed by the Head of Individual & Legacy Giving.
- Uphold and promote the department’s core values.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Ability to prioritise and manage a demanding workload and multiple projects for self and team members.
- Ability and willingness to adapt to changing workloads and priorities.
- Excellent written, verbal and presentational skills with the ability to communicate fundraising information to a wide audience.
- •Ability to use initiative and make quick decisions under pressure.
- •Ability to work on own initiative to deadlines and with minimal supervision.
- •Motivated by high standards with excellent attention to detail.
Knowledge, experience, and qualifications:
- Experience of working in legacy fundraising.
- Experience of managing and delivering a broad variety of marketing and retention activities from conception to completion, and of measuring and analysing results to ensure continuous improvement.
- Experience of managing a range of agencies and suppliers including digital, creative, media, data and print.
- Experience of building strong working relationships with stakeholders, demonstrating exceptional interpersonal skills and the ability to interact with individuals at all levels.
- Experience of developing and managing budgets to ensure projects meet departmental objectives and KPIs.
- Knowledge and understanding of charity law and data protection regulations
Benefits
- Contributory Pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Up to £39,000 basic depending on experience, plus £12,000 on target bonus (uncapped), non-contributory pension, 25 days annual leave
Hours 9am to 5.30pm reducing to 9am to 5pm during August & December
We offer working from home 3 days per week, with 2 days in the office minimum per week. Flexible working hours offered after satisfactory completion of probationary period
Our mission at CharityJob is to help charities find great people using great technology!
As an Account Manager you will...
- Provide innovative digital job board solutions to charities and not-for-proift organisations, helping them to reach and attract their ideal candidates. You will build relationships and sales pipeline with our large customer base as well as developing new business from qualified leads and incoming calls.
- Predominantly over the phone and through video conferencing you will be able to engage clients in needs- based conversations and give online demonstrations of how CharityJob works, plus the options available to meet specific recruitment needs. You will then recommend and sell recruitment solutions that range from job advertisement packages to content-driven newsletter options and industry-leading premium products.
- Join a team of salespeople who are passionate about what they do, working hard and smart for their customers. So, if you’re looking for a rewarding opportunity amongst a close team of Account Managers, working in a fast-paced environment with superb technology, then please read on....
The person we are looking for...
- Is friendly and outgoing with a terrific phone manner
- Takes pride in providing excellent customer service to win, keep and grow relationships
- Is target and reward driven
- Is IT Literate and mentally agile
- Has an interest and knowledge in digital solutions
- Can demonstrate success in an outbound sales environment
The Company
From launch in 2000 CharityJob has grown quickly to become the UK’s largest and busiest job board for the not for profit sector. We are the trusted recruitment partner for thousands of charities, NGO's and agencies working within the sector. We're a small friendly team where the culture is entrepreneurial, practical, approachable and fun; all within a goal-oriented environment. Our salespeople are the best in the business.
We are only accepting applications for this role from applicants who live in the UK.
We help charities find people who share their purpose, faster, easier and fairly.



The client requests no contact from agencies or media sales.