Are you: An experienced leader in voluntary services? Interested in shaping the future of a large volunteering team? Keen to join a respected Charity offering vital hospice services across Warwickshire, Coventry and Rugby? Passionate about the contribution that volunteers can make in a multitude of roles? Yes? This could be your ideal next role.

Myton Hospices are seeking an inspiring Head of Volunteering to expand, lead and motivate our volunteer department. With over 600 volunteers across retail, clinical, events, fundraising, hospitality and multiple other teams, supported by a small volunteer services team, this is a critical role within the leadership team of our Hospices. 

Your role will include:

• Promoting volunteering internally and externally to Myton, providing leadership and strategic direction across all volunteering activities
• Identifying volunteering opportunities and develop volunteering initiatives across all Myton teams
• Engaging and supporting paid employees to include, motivate and maximise the benefits of working with volunteers in their areas
• Planning and implementing innovative volunteer recruitment activities to attract and retain volunteers from a diversity of backgrounds and skill sets
• Developing and delivering volunteering guidance, procedures, policies and systems that meet legal and internal governance needs as well as encourage an excellent highly rewarding volunteering experience

Why us?

The Myton Hospices is an organisation at the forefront of palliative and end of life care across Coventry and Warwickshire and with a national profile. We have three hospices, two inpatient units and an ever-developing range of outpatient and community-based services.

We have almost 300 staff and over 800 volunteers who are committed to improving the quality of life for patients and their families. Our people are central to the success of Myton working across our palliative care services, our fundraising, support teams and our extensive retail footprint. We are a much loved and well supported charity, at the heart of our community.

Myton is looking forward, post the pandemic – aiming to increase our reach and impact especially within our diverse communities, which will only be possible with an engaged and motivated workforce, equipped and ready for the challenges and changes that we all face.

For an informal discussion about the role please contact Liz Jackson, HR Director.

Interviews will take place week commencing 1st November.

Could you be our next Snow-Camp Midlands Programme Manager?

We are looking for a new Midlands Programme Manager at Snow-Camp to manage our range of youth snowsports and wellbeing programmes.

This is a really exciting opportunity to play a key role in Snow-Camp’s development over the coming years. So if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow-Camp and some amazing young people – this job could be the job for you!

Summary of Main Duties

The Midlands Programme Manager, reporting to the Programme Director, is responsible for delivering and developing the full Snow-Camp Midlands journey of programmes. Which involves a range of snowsports and life-skills focused youth activities run by Snow-Camp throughout the year, taking a young person form a beginner skier or snowboarder right through to a qualified Snowsport England Level 1 Instructor.

Experience of working successfully with disadvantaged young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!

Project management skills, logistical skills, managing relationships, communication and presentation skills, experience of delivering life-skills or similar courses to motivate young people, excellent IT skills – these will all make up the job.

This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.

Please see Job Description and Personal Specification  for further details of this position.

To apply please send your CV with a covering letter outlining why you are right for this role by using the JD & Personal Specification below. Deadline for applications is Thursday 11th November 2021.

Interviews will be held on Wednesday 24th November 2021 at the Ackers Adventure Centre, Birmingham.

For more information and an informal chat please contact Operations Director Lara Kinnear.

Snow-Camp is committed to safeguarding and promoting the welfare of children. All posts are subject to pre-employment checks, references will be sought and successful candidates will need to undertake an enhanced DBS check.

This is an exciting time to join Muscular Dystrophy Support Centre (MDSC)! We are a small but growing charity with a dynamic, supportive and committed team and a flexible working environment. The role of Administration Officer will have a big impact in supporting our charity’s growth and sustainability and presents a unique opportunity to work in a small, close-knit team and see the difference your work makes to the wellbeing of our service users.

The Administration Officer will take a lead in ensuring that the Charity’s operations, monitoring and reporting requirements are fulfilled, supporting the Chief Executive and Senior Management Team. They will also play a vital role in ensuring we are able to maximise the efficiency of our operations by exploring opportunities for improved systems and processes, better integration within our team and effective progress monitoring and reporting against our therapy activities (outputs).

We are seeking someone with proven administration experience who is highly proficient in MS Office and has strong organisational and problem-solving skills. A charitable mindset and strong communication skills (both verbal and written) are also important.

Context

Muscular Dystrophy Support Centre (MDSC) is committed to transforming access to physical therapies for people with muscular dystrophy (MD) in the Midlands. From our headquarters in Coventry, and with satellite clinics in Birmingham, Leicester and most recently, the Black Country we support 400+ people with MD, primarily by providing specialist physical therapy on a long-term basis.  We are the only organisation in the Midlands region to do so, and one of only two in the UK. 

Before the COVID-19 pandemic, we secured a five-year grant from the National Lottery Community Fund to build a platform for expansion to meet significant demand throughout the Midlands and beyond.  Funding has enabled us to recruit additional staff, and build a strengthened organisational structure and finances, and the Administration Officer will play an important role in facilitating our progress. By 2025 we plan to be supporting over 1,100 people with MD and provide therapy at further satellite clinics in Worcestershire and Northants.

Our Board of Trustees all either have muscular dystrophy or have a family member with MD and are closely connected with the team to support the work of the Charity and service users.  Our team work together collaboratively in a people-centred approach to provide meaningful support to our service users and each another.

Please refer to the Job Description and Person Specification for further information. For an informal discussion about this role please contact Sarah Ann Moore, Chief Executive.

How to apply

Applicants are requested to upload a CV and covering letter detailing how your experience fits the person specification. The closing date for applications is 4 November 2021. We plan to be holding initial interviews on 11 November 2021. Further information is available on our website.

Other information

We positively welcome applications from all sections of the community and actively promote equal opportunities. Please note this position requires full references and a DBS check which will be carried out prior to employment.

In the event of a high number of applications, we reserve the right to close the application process early.

CPAS is seeking to recruit a PA to the General Director and Director of Ministry. This is a significant post, working alongside senior leaders within CPAS, in order to support the ministry of the organisation.

The ideal candidate will be someone with exceptional administrative, organisational and personal skills who has a commitment to evangelical life and witness, and a passion to serve the wider church.

Hopefully the application pack has all the information you need, but if you want to find out more, please feel free to contact John Dunnett, General Director, for a discussion (07792 571538)

Director of People & Culture

£ 55-60K + benefits

Birmingham B5 4TB

About Us 

As a proud, independent charity we are on a mission to enrich the cultural life of the region and our vision is clear; we are creating a world-class cultural scene for our region with Birmingham Hippodrome firmly centre stage.

The strength of Birmingham Hippodrome comes from our people; real people with their own thoughts, beliefs, cultures and identities that bring their unique perspective and experiences to our team. We are committed to placing inclusion at the heart of all we do, making it central to our decision making. We are breaking down barriers and building relationships for us to become a more equitable place for audiences, artists, participants, and our own teams. We do not, and will not, tolerate discrimination of any kind.

We are looking for people to join us on this journey at a pivotal time in our evolution; recognising our people and network of talented freelancers and volunteers are core to the growth and success of the organisation.

The future of Birmingham Hippodrome is you.

About The Role

Join us and you will provide leadership, vision and strategic direction to support our Chief Executive and Leadership team on HR and people related issues and policies.  We will look to you to drive organisational culture change, people development and employee engagement too. We also want you to ensure that we have great people practices and our approach to equality, diversity and inclusion are aligned with, and enhance our core values.

Supported by a wider HR team, you will develop insight led people and workforce strategies ensuring that we have the tools in place to deliver and embed culture and change programmes that modernise and transform the way we work. You will also advise and mentor senior leaders on developing their team, building capability and identifying talent as well as work with managers to improve the effectiveness of people management across the organisation.

Ideally CIPD qualified, you must have extensive experience working in a senior level HR role leading on recruitment, talent, OD and EDI. You will possess an impressive record of translating business requirements into people-focused priorities as well as of developing a people agenda that aligns to a business strategy.

Your technical abilities will be complemented by well-developed communication, interpersonal and influencing skills. You will also enjoy a collaborative working environment and nurturing a positive organisational culture.

Enjoy a new stage for your senior level HR expertise by visiting the recruitment page on our website and applying online.

Close date: 7th November 2021

Recognising under-representation in our workforce of Black, Asian and global majority people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experiences.

CPAS exists to help every person in the UK discover the good news of Jesus Christ through the ministry of local churches. We are now seeking a pastorally-hearted, business-minded operational leader to join the senior leadership team of this national mission agency.

CPAS are the biggest patron in the Church of England, involved in appointing clergy every month, in every diocese. They are one of the biggest providers of leadership development in the Church of England, and also run evangelistic residential adventure holidays for over 4,500 school children every year. 

The successful candidate will be passionate about the evangelistic vision of CPAS and a competent financial leader able to drive cultural change and modernise systems. He/she will also have a good knowledge of IT, HR and Fundraising and be a natural problem solver with a can-do approach.

Prospectus is delighted to be partnering exclusively with the City of Birmingham Symphony Orchestra to appoint their new Director of Development. Having celebrated its centenary year in 2020, the CBSO is widely regarded as one of the most influential orchestras in Europe. It performs for over 200,000 concertgoers each year as well as running a sector-leading outreach programme which enriches people's lives through music across the West Midlands.

The Director of Development will primarily be responsible for all aspects of CBSO's fundraising lead personally on the cultivation and stewardship of a portfolio of the orchestra's most significant donors, funders and sponsors. Reporting to the Chief Executive, you will work with the wider senior management team members on preparation of Arts Council England and Birmingham City Council applications and reports. You will ensure appropriate involvement of CBSO musicians, conductors, soloists and senior management team members in fundraising opportunities and projects where appropriate.

The best candidate for this post will have experience in a senior fundraising position, leading the implementation of successful strategies that have achieved increases in income. You will have excellent financial skills and awareness too, coupled with a track record of personally leading the cultivation, solicitation and stewardship of high-value donors. You will be an inspiring development leader too, capable of leading and mentoring a high-performing development team.

Do get in touch with Ryan Burdock at Prospectus for an informal discussion about the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

Senior Director – Programme Delivery/Operations

Full Time 37.5 hours per week 

Birmingham, London or Manchester

£75,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for 

We are looking for a motivated and talented professional to join our Programmes team and play a leading role in the organisation as Senior Director - Programme Delivery/Operations on a permanent contract.

This is an exciting time to join Ambition Institute as we scale up our delivery to work with c. 25,000 teachers and school leaders this academic year.

This post is responsible for the operational functions (logistics, scheduling and events) that support both our central programme delivery and our national network of delivery partners. You will play a key role in ensuring high quality professional development for teachers and school leaders through holding responsibility for the continuous improvement of programme delivery and participant experience through oversight of programme data, reporting and governance.

In this role you will be responsible for a multi-million Pound delivery budget, as well as overall programme data, reporting, reviewing risk and the continuous improvement of programme delivery. The post-holder will manage a complex multi-disciplinary team of 4-6 Associate Directors and work in close partnership with Programme teams and support Directors through the curation of management information.

Reporting to the Executive Director - Programmes, the successful candidate can be based in any of our office locations.

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 25th October 2021. Interviews are expected to take place on 28th/29th October 2021.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

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Could you be the Executive Assistant to our Director of People?

The Executive Assistant is responsible for coordinating the activities of the People Leadership Team to enable the efficient and effective delivery of the Sense People Plan.  This will include providing a professional administrative service, document editing, key meeting co-ordination and working with project leads to ensure key activity is in line with plans.

The role sits within our Sense People Team who support all our employees at every stage of their journey with us. We provide a strategic lead on people management, learning and development, internal communications and engagement at Sense. We enable the organisation to have the right culture, capacity and capability to achieve its purpose.

This is a newly created permanent role, working 37.5 hours per week at our purpose built centre, TouchBase Pears in Selly Oak, Birmingham.

Does this sound right for you?

Working at Sense gives you a wide range of benefits including:

24 days’ holiday + bank holiday entitlement; increasing with length of service
Free leadership and management development (such as our award winning Growing Stronger Leaders Together programme) 
On-going development opportunities
Flexible working and family friendly policies
Employee referral scheme
Health and well-being support
Pension Scheme
Discount scheme 

Your duties include:

Work with key stakeholders and co-ordinate the monitoring and progression of activities within the People Plan ensuring progress is tracked and reported on;
Work with key stakeholders to maintain and report on the People Risk Register ensuring risks are appropriately assessed by risk owners, and categorised accordingly and mitigating actions taken;
Ensuring timely preparation and presentation, collation and submission of all Executive and Trustee board reports/papers in conjunction with other EA colleagues as necessary;
Support the People Team with preparing reports for other meetings as necessary;
Preparation of PowerPoint presentations and other material for the People Leadership Team;
Develop and administer core systems that support the Leadership Team e.g. shared drives, approvals processes, SharePoint and Teams site management.

Knowledge, skills and experiences:

Proven ability to build effective working relationships with senior leaders and key stakeholders;
Demonstrable experience of supporting senior teams
Excellent communication – (verbal and written skills), advocacy and Interpersonal skills;
Intermediate level use Microsoft Office applications such as Teams, Word, Excel, PowerPoint, SharePoint & Skype
Excellent time management and organisation skills;
Strong initiative and ability to work independently.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Take a look at the video below to see why we do what we do.

To apply

Please use the link below to complete your application. Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance or for an informal discussion please contact the recruitment team.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject

Personal Assistant to Director of International Support Unit (ISU)

Muslim Hands

• Vacancy Reference Number: PAISU/ISU/UK-R2

• Salary: 22000 – 24000 (depending on experience)

• Location: Nottingham

• Job Type: 1-year fixed contract (extendable)

• Category: Management

• Sectors : International Development

• Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 3rd November 2021

• Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold interviews via ZOOM.

Job Overview

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration and finance and at the outset the unit will focus on the following countries non-exhaustive list Canada France South Africa and the United Kingdom. 

Main Responsibilities

Personal Assistant to Director will be based at Muslim Hands headquarters Nottingham, the purpose of the role is to provide full administrative and secretarial support at a senior level to the Director of the international support unit. The personal assistant will be at the heart of the international support unit to ensure the smooth daily time management, scheduling of meetings and correspondence, further handle sensitive and complex issues in a professional and objective manner. Take the initiative when appropriate, especially in the Director’s absence. The PA will be expected to travel between the Muslim Hands partner offices frequently.

As a Personal Assist to ISU Director, you will be responsible for:

Job Specifics

• Provide administrative assistance to maintain effective communication with supporting offices.
• Produce monthly reports of all the supporting offices and assist in developing future KPIs for the ISU team.
• Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
• Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
• Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
• Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
• Assist the ISU director in developing, implementing and monitoring the ISU strategy.
• Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
• Typing, compiling and preparing reports, presentations and correspondence
• Acting as the first point of contact: when dealing with correspondence and phone calls
• Managing the diary and organising meetings and appointments for the ISU Director
• Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
• Demonstrate and promote adherence to all Muslim Hands’ Policies, which encourage and support other members within the overseas fundraising offices.
• Maintain absolute confidentiality with regard to the organisation's information and procedures
• Any other duties as may reasonably be required by the director.

Person specification

• Educated to degree level or equivalent.
• Preferred experienced Personal Assistant at senior management level.
• Willingness for overseas travel and out of office hours working.
• Experience of electronic diary management.
• Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external offices.
• Ability to organise and plan own work.
• Excellent attention to detail, with the ability to maintain a high level of accuracy.
• A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise.
• Ability to work on own initiative.
• Ability to deal with sensitive information with discretion and to maintain confidentiality.
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.

This is a very rewarding position for the right person. If you feel this is you please send your CV with a cover letter explaining why you feel you are suitable quoting the above reference number!!

Deadline for applications is 3rd November 2021 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Are you the dynamic, entrepreneurial and resilient person we are looking for to lead our organisation forward?

We are seeking someone who has the business development expertise to build on our past successes and to develop existing and new services for older people. 

Though operating in a rapidly changing environment, we have maintained our strong track record of delivering advice, care and preventative services and we are ambitious to achieve more. 

You will bring knowledge and understanding of health and social care as it affects older people, experience of leadership and management at a senior level and the personality to build and maintain effective relationships with older people and key agencies across the city and nationally.

The closing date for applications is 5pm on Monday 25th October 2021. Interviews will take place on the 1st November.

Application forms must be completed fully; CV’s will not be accepted. An application form and details of how to apply are available in the recruitment pack below. 

Fundraising Manager – Individual Giving

This is a fantastic opportunity to bring your individual giving fundraising skills to this highly effective and growing heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Fundraising Manager for individuals is key to our future success, understanding our donor base and creating a clear donor stewardship programme for the 15,000 donors we have.

In addition, you will create engaging fundraising asks, strong engagement processes and effective recruitment campaigns.  You will have the support of a Donor Care Officer to help deliver your plans.

You will be able to demonstrate your experience in creating and delivering effective donor stewardship plans to include single, legacy and in-memorial giving.  Access ThankQ database and Tessitura experience is desired.

We are seeking a resourceful, proactive team player who demonstrates initiative and takes ownership and responsibility for completing and finishing tasks, including setting and achieving targets.  You will naturally identify opportunities and maximise these for the benefit of the Railway.

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of individual giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway. 

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Executive Director

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000 FTE

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time, 4 days per week (30 hours)

Holiday: 31 days (inclusive of Public holidays) FTE

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity.  This position is a hands-on role and comes with line management of a part-time Donor Engagement Officer and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both retention, uplift, and acquisition, whilst building a stronger fundraising volunteer base to assist you in delivering your plans. 

Main Duties and Responsibilities

Strategy & Development

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor retention, uplift, and acquisition strategy.

·To lead on developing our CRM system, working with the Executive Director and Finance Manager to review the Trust’s CRM database and implement an Organisation wide CRM system.

• To manage the individual giving budget in line with objectives and KPIs, reporting to the Executive Director on income and expenditure and highlighting variances in a timely manner.
• To test, implement, monitor, and evaluate existing and new fundraising asks and channels to increase two-way engagement with donors.
• To develop and manage high quality supporter care including responsive and prompt thanking and updating our donors on the impact of their support.
• To develop a volunteer-base of fundraisers.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Executive Director.
  • To keep accurate and up to date records of all activities, using ThankQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Donor Care Officer to ensure that KPIs and objectives are achieved, and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues.
• Organise face to face thank you events for our supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of developments in individual giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Creating and implementing successful individual giving donor stewardship plans.
• Implementing donor segmentation, targeting, and positioning strategy.
• Proficient with fundraising CRM systems ideally ThankQ and Tessitura.  To include building, analysing, and reporting.
• Creating, writing, and delivering strong fundraising appeals across all platforms.
• Writing compelling cases studies.
• Legacy and in-memoriam fundraising.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.
• Managing and motivating staff.

Skills and abilities

• Outstanding verbal and written skills. Able to engage audiences using a range of communication tools.
• Exceptional analytical skills to be able to evaluate our donor base and create effective tiered donor stewardship plans.
• Significant direct marketing skills: devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors.
• Exceptional organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel and Word.
• Strong numerical / budgeting skills.

Attitude and Personal Qualities

• Motivated, task-orientated, and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.
• An interest in heritage railways.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

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Business Manager Responsibilities:

This role works closely with the CEO and other members of the CEO Directorate to ensure the smooth running of the Directorate and the CEO’s professional life. Managing the programme of work for the Executive Leadership Team (ELT), and the team of PA/Co-ordinators who support the Directors, the postholder will have strategic oversight and corporate knowledge of all areas of the organisation.

Business Manager Requirements:

The successful candidate will have excellent communication and interpersonal skills, with the ability to build relationships across all areas of the organisation, and externally, at all levels. You will need to act with gravitas, and be able to manage conflicting priorities in an often fast-paced environment. This role would suit someone adaptable and fast-thinking, as well as highly organised.

This is an excellent opportunity to work closely with our CEO and other Directors across the organisation. You will be responsible for ensuring that our work is strategically aligned and is carried out within appropriate timeframes, taking into account governance requirements. No two days are the same, and there is scope to get involved in a variety of projects as required by the CEO.

About Alzheimer’s Society:

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Position: Business Manager
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £42, 417 - £47,660 - actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 29 October 2021
Interview Date: Week commencing 8 November 2021 in London or via Zoom

You may have experience of the following: Business Manager, Operations Manager, Project Manager, Strategic Change, Programme Manager, Strategy Manager, Charity, Not for Profit, Third Sector, etc.

Ref: 103 788