Are you looking to lead and develop the Retention team of a reputable membership organisation?

Do you want a home-based role with regular travel to sites across the UK?

Do you pride yourself on relationship management from an internal and external perspective?

Would maintaining as well as driving improvements of the customer experience be an appealing role to you?

This is an incredibly exciting Associate Director of Retention role which is home-based position with regular work in the Midlands as well as travel across the UK to regional sites. This opportunity is working for a flexible and commercially aware organisation. As well as a competitive salary of £55-60k, they also off a fantastic range of benefits.

Key responsibilities

• Lead a remote and strong team of Regional Managers whilst maintaining the retention and revenue streams across existing members of the organisation through enhancing the customer experience
• Manage the Retention team remotely, providing advice and leadership across all the regional teams
• Deliver workshops and creating training partnerships with a variety of networks
• Secure consistency on the delivery of all current services from a customer service perspective
• Ensuring relevant KPI's are met across the team
• Elevate the value of existing membership satisfaction through driving improvements and engagement
• Lead the budgeting process for this area of the business

The Candidate

• Proven experience of customer service or retention management and leadership at a senior level
• Experience of managing remote teams
• Excellent communication skills with the ability to build strong working relationships both internally and externally
• A highly analytical individual with commercial acumen
• A strong record of strategic development and improvements

This is a genuinely exciting role with the opportunity to working from home, but based around the midlands, due to the regular travel from sites.

Robertson Bell encourage applications from all backgrounds so please apply today.

With specific responsibility for leading the continuous improvement of our Care and Bereavement Services, the Head of Hospice services will provide high quality dynamic and inspiring leadership to our teams, and as part of the Senior Team will work to ensure we deliver our strategic aims, specifically ‘We Provide Exceptional Care and Support’.

As Head of Hospice Services you will:

• Provide effective leadership to the Care and Bereavement teams at KEMP Hospice, to enable the provision and maintenance of the highest standards of care and support, embedding an ethos of quality improvement
• On behalf of KEMP Hospice, to hold the positions of CQC Registered Manager, Accountable Officer for Controlled Drugs and Caldicott Guardian.
• As part of our Senior Team, you will provide visible professional and consultative leadership across the organisation, and in particular for the Care and Bereavement teams, to ensure a positive and supporting culture
• Be focused on quality of care and the improvement of the outcomes and experiences of our patients and clients
• Represent KEMP and network at local and regional level, positively promoting and sharing our best practice and ensuring that we are involved and up to date with all relevant health and social care developments
• Efficiently and effectively manage resources and clinical budget
• Develop and build the professional workforce in line with service needs
• Ensure compliance with registering bodies, including Care Quality Commission in the role of Registered Manager and other lead roles as set out in this job description
• Develop, implement and evaluate innovative models of care delivery to meet the changing needs of the people who use our services
• Work alongside your colleagues in our Senior Team to ensure we achieve our strategic aims
• Promote and support evidence-based practice and actively encourage research initiatives within KEMP and externally

CEO – Air Ambulances UK

Would you like the opportunity to lead the national Charity supporting, representing and advocating the lifesaving work of the nation’s air ambulance charities and the wider air ambulance sector?

Background

Air Ambulances UK is a national charity, originally founded in 2015, to support the 21 air ambulance charities across the UK. Its activities have been focussed on raising funds from the types of national fundraising partnerships for which the individual ‘local’ charities are not eligible. The funds raised are then distributed amongst the ‘local’ charities.

In January 2020, the Association of Air Ambulances Ltd (AAA), the long-standing professional trade body of the UK’s air ambulance sector, was merged into Air Ambulances UK, the national charity. This has formed one single nationwide organisation for the UK’s air ambulance charities, as well as for the wider air ambulance services community which brings huge benefits and opportunities to the sector.  Not only does it provide a more streamlined and effective way to achieve the joint overall aim of improving pre-hospital care for patients, it also creates just one single national entity with which other organisations and the public can more easily engage and support.

The new organisation will retain its charitable status and continue its fundraising work while taking on the important remit and activities of the AAA.  Our unified aim is to bring together global-leading clinical and aviation expertise and world-class businesses and organisations to drive innovation, development and funding of pre-hospital emergency care, enabling air ambulance charities to save even more lives every day across the UK. 

Appointment of a Chief Executive

For the first time the charity intends to appoint a CEO.  The CEO will provide leadership and management to the new organisation and will work closely with the Chair and the Board of Trustees to set the strategic direction.  As well as being responsible for the effective day to day management of the charity, the CEO will act as an ambassador, developing and brokering strategic partnerships and collaborations with other stakeholders and working to ensure that AAUK offers an invaluable service to its Members and the wider air ambulance community.

The CEO will have strong strategic leadership and operational management ability, excellent communication skills and a ‘can-do’ attitude. Experience of and the ability to transform strategy into delivery with clarity and accuracy, and a demonstrable capacity to develop relationships with a variety of stakeholders, will be key attributes for this post.  

We are incredibly excited about the opportunities that the unification of AAA and AAUK brings to the lifesaving work of the nation’s air ambulance charities and the wider air ambulance sector and the potential for this role.

If you want to play a leading part in shaping the future of our services across the UK, then we would be delighted to hear from you.

The location of the role is flexible – there will need to be a decision about whether/where any office is located and the role is likely to be home based with travel required initially (AAA office is currently in Henley in Arden and the lease expires in July, AAUK staff are currently home based)

Eastside Primetimers is supporting us in recruiting for this role. Please download the candidate information pack for further information before you apply. Application is by CV and a covering letter which should indicate why you are interested in applying for the role and how you meet the role requirements.  If you would like a call to discuss the role in more detail, please contact Paul Venning on +44 (0) 77 71 99 71 24.

The closing date for applications is Monday 24th Feb with shortlisting interviews taking place that week and the week after.  Interviews with Air Ambulance UK will take place week commencing 16th March.

The Myton Hospices have been operating since 1982 in Warwick and have cared for thousands of terminally ill people and their families and friends during this time. We are here for families and loved ones too, ensuring there is always support and advice available as well as a cup of tea and a hug when it’s needed.

Myton are seeking an enthusiastic and sales driven individual to operate a brand new Mobile Drinks Van / Bar.  Offering a selection of hot and cold drinks and snack items, this is a new commercial venture for Myton and the van will operate at Myton’s events alongside attending third party events taking place within the local area.  All proceeds raised form the sales with support Myton’s vital work.  Working in a fast-paced environment, the role will involve building relationships with a range of internal and external stakeholders in order to secure venue bookings and operate this vehicle in order to generate income for the charity.

Are you looking for a senior Finance role leading a sizeable and diverse team? Do you want the opportunity to influence the change programme of a Birmingham based charity? Do you want to be somewhere you can take the leading role in implementing a culture of increasing efficiency?

My client is a charity with close to 1000 employees and locations around the country. With funding coming mostly from on bidding for and winning contracts to deliver their services, Finance is a complex and busy directorate with the team based in Birmingham. Reporting to the Director of Finance and Resources, the Head of Finance's key deliverables include:

• Overseeing a Finance team of 15 in their day to day work, being a true leader with a focus on encouraging the team to become a more widely accessible and engaging resource to the rest of the organisation
• Promoting a culture of change - through modernising daily working practices to being fully "forward looking", increasing efficiency in system use, and improving the quality of reporting available to senior leadership
• Identifying opportunities for systems improvements and implementing new working practices that help the Charity realise its potential
• Leading on the production of year end accounts, being the key contact for auditors and ensuring sound financial policy is adhered to
• Focusing on how each individual can realise their potential to add value from their post in Finance to allow the organisation to move forward progressively.

The Charity affects thousands of lives each year, with the vast majority of service users heavily reliant on its core activity streams. Its users are typically among the most marginalised in society and therefore this role should appeal to those who want to recognise the positive impact of their work.

Furthermore, with recent changes at the Executive and Director levels, this is truly an opportunity to join a modern, forward thinking collaboration and make a huge impact in a well-respected organisation.

The ideal candidate for the Head of Finance role is:

• A fully qualified accountant with the maturity and seniority to be a true leader to a large, diverse and established team
• Experienced in senior Finance roles in the Charitable or Not for Profit sectors (Charity, Housing, Education, Local Authority) in organisations with complex income streams
• Able to demonstrate a successful background in influencing cultural change to create a polished, cohesive and high performing team

Applications are now under constant review. Apply now to be considered!

Core Job Description
Responsible for increasing, traffic, application rate and improving UX and engagement across Islamic Help’s digital portfolio via digital marketing activities. Responsible for the development and implementation of digital marketing campaigns to achieve clients brand objectives

The digital marketing assistant will be responsible for, but not limited to:

• Design website banners and assist with web visuals
• Create and upload copy and images for the organisation's website
• Responsible for the implementation of the PPC and SEO strategy
• Monitor and report IH activity weekly, propose and implement activities to improve performance
• Test and learn automated email and customer segmentation programmes to increase engagement of donors and to move passive donors to active and passionate donors.
• Develop communications to drive engagement with the website and increase trust and revenue for IH – share learnings with the team.
• Manage Facebook campaigns to drive engagement with IH
• Manage IH social media accounts.
• Working with other teams internally including Development Manager, Web Developer, editorial team, sales teams
• Managing relationship with any external (marketing) agencies
• Staying abreast of digital marketing developments, emerging technologies, key systems and processes, including reviewing competitor activity and generic marketing innovation in other markets
• Communication of digital marketing developments to the wider business in order that the business can identify where these developments can be utilised to benefit IH
• Undertake regular competitor reviews and analysis and share learnings with the team
• Develop and implement client campaigns to meet specific objectives
• To undertake any other tasks as may be reasonably be required by your line manager or the directors

Key skills for the role

• Ability to communicate at all levels
• Planning, organisation and prioritisation skills
• Teamwork
• Ability to work strategically and tactically
• Ability to understand, manipulate and interpret data to ensure appropriate decisions making
• Attention to detail
• Analytical approach, highly numerate and literate
• Accountability

Desired
• A background in digital marketing
• Experience within the charity or not for profit sector.

FUNDRAISING ASSISTANT

Context

Established in 2012, The Muscular Dystrophy Support Centre (MDSC) was set up and is led by people with Muscular Dystrophy and their families. Our Board of Trustees all either have muscular dystrophy, including our Chair Ruth Hereford, or have a family member with muscular dystrophy. Our long-term aim as an organisation is to transform access to specialist physiotherapy for all people with MD (18+) in the Midlands region who need it.  From our Centre in Coventry, and with satellite clinics currently in Birmingham and Loughborough, we support people with MD primarily by providing specialist physiotherapy on a long-term basis.  We are the only organisation in the Midlands region to do so, and one of only two in the UK. 

Purpose of the role

In September 2019 we secured a five-year grant from the National Lottery Community Fund (TNLCF) to build a platform for expansion to meet increasing demand for our service.   As part of this capacity-building project, our fundraising team is growing, and this necessitates the need for a new post of Fundraising Assistant.  The Fundraising Assistant will provide administrative support to the fundraising function and be an integral part of our small and friendly team at the Muscular Dystrophy Support Centre. Through their work, they will contribute towards our mission of transforming access to therapies for people with MD. Whilst prior experience in fundraising is not required as training and coaching will be provided, a natural curiosity, aptitude and determination to learn will be essential. There will be potential for progress in this role and develop fundraising knowledge and skills.  This is an exciting time to join the Muscular Dystrophy Support Centre in a new role of Fundraising Assistant.  We are a small but growing charity, at a key point in our development. The Fundraising Assistant will help increase the capacity of our fundraising team to deliver additional income that will support the charity’s goals.

We are looking for a committed and highly organised assistant with strong written and verbal communication skills to join our small and friendly team. Reporting to the Philanthropy Manager, you will be a self-starter with a high degree of motivation to provide the best possible experience for the charity’s supporters and bring effective administrative skills to ensure the efficient running of our fundraising team. You will have the opportunity to recruit and line-manage fundraising interns, with support as appropriate from the Philanthropy Manager.

Initially we are offering 14-21 hours per week, with the potential for flexible working arrangements including some home working and/or specific hours. The nature of the role will involve occasional out of hours work, for example at fundraising events. Other benefits include a salary of £18,000 - £20,000 per annum dependant on experience (pro rata), 28 days annual leave per annum including bank holidays (pro rata); and a 3% employer contribution pension scheme.

Please refer to the Job Description and Person Specification for further information. For an informal discussion about this role please contact Natasha Sweet, Philanthropy Manager.
 

How to apply

Applicants are requested to apply online with a CV and covering letter. The closing date for applications is 2nd March 2020. We will be holding interviews 18th March 2020.  We positively welcome applications from all sections of the community and actively promote equal opportunities.

Please note this position requires full references and a DBS check which will be carried out prior to employment.

Are you looking for a new challenge in 2020? Eden Brown is currently recruiting for a Head of Trusts and Grants to join a much loved Charity in Birmingham. You will be working closely with the assistant director of Philanthropy to drive forward the current fundraising strategy and focus on building a major relationship programme.

You will be responsible for growing a sustainable Trust, Foundations and Charities funding pipeline and will move forward with your team to develop detailed proposals with an aim to secure up to seven figure sums for the Charitie's priority projects.

You will be joining an established, friendly fundraising team and will have one direct line report.

As Head of Trusts and Grants you will play an instrumental part in the senior fundraising team and will take responsibility for the development of the Trust teams strategy and also their operational plans. You will be expected to focus on high level funding bids whilst supporting the Assistant Director of philanthropy to deliver the Philanthropy Team's wider objectives.

To be successful in this role you will have a proven track record of exceeding Fundraising targets and also have secured six figure sums either within a Trusts or Major Donor Setting. You must be an excellent team player and also have experience of managing high value strategic funder relationships. This really is an exciting time to join a Charity with exciting growth plans, please call Laura iliff on 01132207542 for more information. Please note the closing date for this role is the 16th February 2020.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

My client is a rapidly growing nationwide property organisation based in Birmingham looking for a Head of Asset Finance to join their team in a role filled with fantastic growth and development potential.

The Head of Asset Finance has the following key responsibilities:

• Lead the accounting for GPA's non-current assets including maintaining the Non-Current Asset Register.
• Prepare non-current asset notes, accounting policies and disclosures for inclusion in the GPA financial statements.
• Act as the key contact for external and internal auditors of non-current assets and associated controls incorporating audit planning, managing fieldwork and resolution of audit issues.
• Prepare forecasts for depreciation and impairments to inform annual and medium-term planning.
• Provide technical advice to business areas and finance team members on accounting and budgeting of capital and non-current asset transactions.

This role would be an excellent move for candidates seeking to continue gaining experience to lead towards a Director level role in the future, but similarly, those stepping up into a Head Of level post would also fare well in this role, as the organisation is highly supportive of progression.

The role comes with an excellent benefits package, including an annual leave entitlement well above average and highly generous pension contributions. The office operates with a friendly, relaxed environment and staff turnover is low, owing largely to a highly satisfied workforce - a recent survey showed that job satisfaction in this Finance department was remarkably high.

To be considered for this highly sought-after Head of Finance role, you should meet the following minimum criteria:

Be a fully qualified accountant with a passion for systems, technology and IT that can be demonstrated through past achievements and contributions in these areas

• Good knowledge and experience of Non-Current Assets accounting including management of Non-Current Assets Register.
• Ability to develop productive relationships and effective networks with stakeholders across government organisations.
• Ability to contribute to the wider corporate leadership and culture of an organisation
• Experience of driving improvements in processes to increase efficiency.
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data.

Applications are under constant review and the deadline is fast approaching. Please apply now to be considered.

The Digital Fundraising & Communications Manager is a new role, overseeing the Marketing, PR and Communications strategy for the Charity.

The hospital charity has been successful in driving internal communications amongst its hospitals, but is now seeking to raise its profile across the Midlands, showcasing what the Charity already funds and what it wants to raise money to fund in the future.

The Charity feels it needs to recruit someone with more knowledge of Digital Fundraising, although they will also be responsible for delivering the internal and external communications channels.

As the Digital Fundraising & Communications Manager you will lead a small team in devising multichannel communications and supporter journey marketing campaigns that help raise awareness of our work, build our digital communities, and help drive income generation through targeted engagement activity. 

You will work closely with teams across the charity and our hospitals to ensure that our marketing and communications' needs are met and that we become known as an organisation which delivers innovative, engaging and effective campaigns and communications initiatives in support of our beneficiaries.

As a professional with experience of digital fundraising, communications, marketing (including digital marketing), social media, supporter engagement, brand development and media, your remit will include working closely with fundraising colleagues to develop, deliver and evaluate a schedule of donor acquisition and retention campaigns and to identity engagement opportunities across all marketing channels.

The ideal candidate will bring not only the gravitas and innovation to proactively lead a team to deliver exceptional results but also the creativity and ambition to see the Charity's brand increase across the Midlands.

This is a pivotal role which will have you working with staff and volunteers across the charity and our hospitals, to maximise our reach to both supporters and potential beneficiaries.

Development Manager (Fundraising)

Development & Alumni Relations

Location: Aston University Main Campus

Salary: £33,797 to £40,322 per annum

Grade: Grade 08

Contract Type: Continuing

Basis: Full Time

Closing Date: 23.59 hours GMT on Thursday 27 February 2020

Interview Date: See advert

Reference: R200037

Aston University is a lively and welcoming campus-based university situated in the centre of Birmingham. Founded in 1895 and a University since 1966, we put our beneficiaries at the heart of everything we do.

With the support of companies, trusts and individuals, our founders had the vision and ambition to create the right environment and provide opportunities for students from all backgrounds to benefit from a university education, and to create the academic conditions to find the answers to real-world problems.

The Development Manager will be responsible for the cultivation, solicitation and stewardship of a portfolio of corporate and individual major gift donors and raising philanthropic gifts is one of the key aspects of this role. We are proud of the many alumni and friends of Aston who support our endeavours generously and we enjoy close working relationships with corporate partners such as Aston Villa Football Club many more.

The post holder will be required to meet financial targets and contribute to the department’s income by creating and implementing strategies to negotiate philanthropic gifts to the University from key stakeholders. Duties include working with research colleagues to identify prospects, meeting prospects and donors on a one-to-one basis, developing and implementing cultivation and solicitation strategies, and producing a range of fundraising proposals in line with the University’s Case for Support.

If you would like to support Aston in making a significant and lasting difference to those around us please get in touch. The post is based in Development and Alumni Relations (DARO) and reports directly to the Director of Advancement.

For informal discussions relating to this post please contact Christiane Dickens.

Interviews are expected to take place on 25th or 27th March 2020

Aston University is committed to the principles of the Athena SWAN Charter, recognised by a bronze award. We pride ourselves on our vibrant, friendly, supportive working environment and collaborative atmosphere.

Aston University is committed to the principles of the Athena SWAN Charter, recognised by a bronze award. We pride ourselves on our vibrant, friendly, supportive working environment and collaborative atmosphere.

Please visit our website for further information and to apply online.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

We are looking to recruit a qualified Chef who can support us in delivering a caring, professional and high quality service to our patients, their visitors and our staff. The post is based in Coventry and the successful candidate will be responsible for producing a wide range of healthy and freshly prepared meals.

We would love to hear from candidates who are qualified to at least NVQ 2/3 in Catering and CIEH Certificate in Food Hygiene or equivalent. More importantly, however, we need people who shares our values, and who want to be part of team who make a difference.

We provide a 7 day service and as such some weekend working is required (usually 1 in 3). Our working hours in catering are from 7.30am until 7pm and Chefs are not normally required after 5.30pm. Working hours are 37.5, however, we would consider part time hours. In return, we offer you:

· A starting salary of £18,950

· Generous Annual Leave (with the option to buy up to 5 days)

· Employee Assistance Programme

· Free Parking

· Subsidised meals

· Generous Pension Scheme

· Free Uniform

· Travel Expenses

· A great working environment

· And more…

Thanks to support from Her Majesty’s Revenue and Customs (HMRC), we are about to launch a twelve-month programme across Coventry with the aim of helping more disadvantaged people in the city to access HMRC products and services and to interact more effectively with HMRC.

We have a vacancy for a HMRC Caseworker/Support Lead to deliver this exciting new programme. This is a 12-month fixed term post, working 22 hours per week. The role will involve:

• Providing direct advice and support for HMRC customers who need extra help and cannot afford to pay for it.
• Assisting customers who are digitally excluded, to build their confidence and capability to use online HMRC services for themselves.

Clients will include self-employed people who may have difficulty getting online, people for whom English may not be their first language and people who may otherwise have difficulty finding out about or accessing HMRC products and services. The postholder will help people to get online, to overcome problems and help resolve disputes.

Applicants will need to be able to demonstrate a good knowledge of how to support people to become more digitally included, as well as an understanding of HMRC products and services. You will be expected to offer basic guidance on issues such as income tax, taxable income, Child Benefit, ‘legacy’ tax credits, tax refunds and dealing with basic tax problems. You will know when to escalate problems to more specialist providers.

The postholder will work closely with partner agencies, including Family Hubs, libraries and community centres, to generate referrals and provide support through a blend of 1-1, group sessions and remote support. This will support the projects further aims of improving access for digitally excluded people and to improve digital inclusion knowledge among partner organisations’ frontline staff.

The role is peripatetic and involves travel to sites across Coventry.

Coventry Independent Advice Service offers community advice across Coventry and holds the Advice Quality Standard (AQS) for casework in welfare benefits and debt. We strive to be an equal opportunities employer and encourages applications from all candidates who meet the person specification regardless of age, religion, gender, sexual orientation, disability or race.

Operations Manager
Home and field based (with travel across the UK)

Are you an incredible, passionate and enthusiastic leader with knowledge of the voluntary sector as well as great project management and relationship building experience? Could you be the key driver of change and the person that turns lives around for the better? If so, you could be the Operations Manager we’re looking for.

About Us

Grit is a leading youth sector organisation that enables young people and adults to flourish and supports them to change how they think and radically alter their life outcomes.

We’re now looking for an Operations Manager to join our team and create extraordinary results for our charity.

The Benefits

- Salary of up to £34,000 DOE
- Pension scheme (up to 7%)
- 25 days’ holiday + Bank Holidays
- Work related travel expenses

This is a fantastic opportunity to use your expertise to diversify our external relationships, open new doors and create positive opportunities for young people.

We’ve got an ambitious portfolio of programmes and we’re looking for the kind of person who relishes a challenge and doesn’t balk at the mountains that we need to climb. You’ll be the unstoppable force within our organisation, the person who gets things done no matter what and always pulls it out of the bag.

Our Operations Team are the people who make the projects happen. They’ve got skills gained from industry, teaching, youth offending services, and more. They work all over the country to bring about change and make a real difference.

So, if you want to join a collaborative and innovative environment, work with an incredible team to deliver amazing results, we want to hear from you.

The Role

As the Operations Manager, you will plan, deliver and manage a diverse range of support projects.

Relationships are at the heart of everything we do and so, alongside day-to-day project management activities, you’ll forge flexible, supportive, and productive relationships that maximise positive outcomes.

You’ll envisage and deliver projects that make a difference and create impact whilst ensuring that all our partners are supported, communicated with and liaised with to facilitate high quality programmes. Our partners include schools, local authorities, universities and businesses as well as volunteer coaches.

Your role will also involve:

- Creating and tracking project plans and progress and reporting on the delivery areas
- Creating additional networks that can support other activities including fundraising
- Monitoring and supporting the coaching and enrolment of volunteers and young people
- Supporting volunteers to fulfil their roles as mentors for young people
- Organising and managing training events

About You

To be considered as the Operations Manager, you will need:

- Experience and/or knowledge of working in the voluntary sector within a leadership capacity
- Experience of project management and building relationships
- The ability to identify and progress new business opportunities
- To be a strong communicator and have excellent organisational skills

Other organisations may call this role Project Manager, Youth Project Manager, Young People Project Manager, Community Project Manager, Programme Manager, Project Operations Manager, or Charity Project Manager.

This is a full-time role, working 37.5 hours per week, with occasional weekend and late-night working.

Interviews are scheduled for the 10th March 2020.

Webrecruit and Grit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding, new challenge as our Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.