Director of communications jobs
Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.
With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.
Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.
This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.
Our Services
Sleep Advice Service
Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.
Legal Rights Service
Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.
Book and Toy Library Service
Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.
Innovation and Product Design Service
Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.
Information Products
Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.
Buzgi and Toy Adaptation Service
Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.
The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.
Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.
Our services are provided to families free of charge.
Job Title:
Chief Operating Officer
Reports To:
Chief Executive Officer
Direct reports:
3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))
Purpose of the Role:
The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:
- Operational Systems
- Governance
- Compliance
- Finance and Growth
This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.
As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.
Key Responsibilities
Strategic & Executive Leadership
- Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
- Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:
Chief Executive Officer
Chief Operating Officer
Director of Fundraising, Marketing and Communications
Director of Research and Support Services
- Provide expert advice on finance, operations, commercial performance and organisational risk
- Lead organisational planning, business continuity, and operational resilience
- Foster a culture of continuous improvement, accountability and inclusion
Finance, Commercial & Sustainability
- Lead financial strategy, planning and performance, ensuring long-term sustainability
- Oversee budgeting, forecasting, cashflow and financial controls
- Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
- Support funding growth through strong financial insight and business case development
- Ensure robust financial governance, audit and compliance
Operations & Infrastructure
- Lead and strengthen operational functions including HR, IT, governance and administration
- Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
- Oversee procurement, contracts, facilities, and organisational compliance
- Drive innovation and value for money across operations
People & Culture
- Champion a positive, inclusive and high-performing organisational culture
- Oversee HR strategy, workforce planning and leadership development
- Ensure compliance with employment law and best practice
- Promote wellbeing, engagement and organisational effectiveness
Digital & Technology
- Provide strategic oversight of IT, data and digital development
- Ensure systems are secure, resilient and aligned to organisational needs
- Leverage data and technology to improve insight, decision-making and organisational impact
Governance, Risk & Compliance
- Ensure effective governance frameworks, risk management and regulatory compliance
- Support the CEO and Board with high-quality reporting and strategic insight
- Lead safeguarding, data protection and organisational risk strategy
- Drive a strong culture of accountability and ethical practice
Leadership & Management
- Lead and develop a small senior team across finance, HR and IT
- Build capability, strengthen performance, and embed a collaborative culture
- Model Cerebra’s values and leadership behaviours
Key Attributes
- Strategic and commercially minded leader with strong operational delivery experience
- Strong financial leadership and business acumen
- Proven track record of driving income growth, sustainability and organisational performance
- Skilled in governance, risk and stakeholder engagement
Please see attached job description for the Person Specification.
The client requests no contact from agencies or media sales.
This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.
RESPONSIBILITIES & ACCOUNTABILITIES
- Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members on all matters relating to people.
- Support managers to create an inclusive culture and workplace that gets the best out of our people.
- Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values and policies.
- Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance management, disciplinary, grievances and dismissals, escalating to the Director of People as required.
- Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re- organisations.
- Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.
- Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.
- Work with the Finance Manager to ensure the accurate processing of payroll.
- Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.
- Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.
ROLE
- Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes
- Support the Director of People with the development of reward and recognition programmes
- Support the Director of People in creating learning and development programmes
- Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.
- Manage the organisation’s people information systems and identify opportunities for enhanced digital services.
- Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.
PERSON SPECIFICATION
Experience
- Experience in managing, coaching and developing employees
- Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience
- Proven experience in managing the employee lifecycle (recruitment to exit)
- Adept at stakeholder management and relationship building across multiple teams
- Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once
- Experience of planning and delivering L&D projects
- Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.
Skills & knowledge
- Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
- Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach
- Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person
- High in emotional intelligence, psychological agility and a coaching mindset
- Highly numerate with strong analytical and problem-solving
Personal qualities
- Track record of delivering to tight deadlines and overcoming setbacks
- A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
- Requirement to work at pace to respond to customer requirements whilst balancing key priorities
- A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
Desirable criteria
- Experience in managing TUPE and redundancies
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
At CharityJob, we help charities find people who share their purpose, faster and more easily. We’re passionate about fair and effective recruitment and listening to our candidate and recruiter customers to improve our products, content and marketing.
We’re the number one job board in the UK for charities. And we provide leading technology to support our recruiters, including an applicant tracking system, as well as our sister networking platform, CharityConnect.
We’re motivated by the belief that great people power great causes. We’re a mission-led, commercially sustainable business that balances social impact with innovation, collaboration, and high standards of service. We have around 30 employees working for us across marketing, product, sales, software development and finance.
Our team cares deeply about the sector we serve and the experience of everyone who uses our platform. Working here means contributing to a product that helps charities thrive, while being part of a supportive, inclusive workplace where ideas are valued and personal development is encouraged.
About the role
We’re looking for a Senior Content Manager on a 12-month fixed-term contract to cover maternity leave. You’ll lead on all content across the organisation, including two blogs (our Career Advice blog for candidates and our Recruiter Insights blog for recruiters), our email and e-newsletter copy, sales collateral, product messaging, PR campaigns and anything else needing an expert editorial eye.
Annual leave: 25 days (+ bank holidays)
Reporting line: you’ll report to the Marketing Director and be part of the Marketing team.
Hours: 9am-5.30pm (with reduced hours of 9am – 5pm in December and August). Flexibility will be considered.
Working arrangements: this is a hybrid role, with two fixed days a week (Tuesdays and Thursdays) working in the office.
Job application process: to apply, please send your CV and answer a few short screening questions.
We can only accept applications for this role from applicants who live in the UK.
Job description
What you’ll be working on:
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Regularly planning and producing content for the CharityJob blogs.
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Updating the content calendar with article revisions and new content in line with business needs, seasonal trends and sector updates.
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Continually monitoring and maintaining our existing blog content, including optimising performance, working with our external agency to fill content gaps and conducting keyword research to improve organic content reach.
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Leading on SEO across the organisation, including managing our relationship with our external agency, acting on their recommendations and liaising with our in-house development team.
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Working closely with the Senior CRM Manager to write copy for promotional and service emails and trigger campaigns.
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Working closely with our external agency to manage digital PR campaigns to raise awareness of CharityJob and our products with trade, local and national press.
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Editing product copy to make sure that the right messages and prompts appear in the right places and in the right tone of voice across our website and products to help achieve business objectives.
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Producing supporting or customer-facing documents for our sales team.
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Writing guides and other long-form content, and briefing designers to deliver a finished product.
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Managing content produced for and with CharityJob’s partner organisations.
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Copyediting and proofreading copy and documents across the organisation.
This job is for you if:
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You understand the role of content marketing in the overall marketing strategy and customer journey.
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You have excellent copywriting skills, particularly for email campaigns and landing pages.
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You have a good knowledge of SEO and Google Analytics (AI search would be a bonus)
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You can highlight key feature benefits in new software products and distil these into engaging content and copy.
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You have excellent proofreading and copyediting skills and a keen eye for detail.
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You’re used to successfully juggling multiple projects, working calmly under pressure and managing tight deadlines.
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You have some experience of working with and managing third-party suppliers.
We help charities find people who share their purpose, faster, easier and fairly.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Major Donor Manager
Salary: £42,000 - £45,000 per annum (DOE)
Location: Stevenage, Hertfordshire (Hybrid – minimum 2 days per week in the office)
Contract: Permanent, Full-time (37.5 hours per week)
Closing Date: Applications reviewed on a rolling basis
Occupational Requirement: Practising Christian (Equality Act 2010 Schedule 9 applies)
Build transformational relationships. Change lives.
At Mercy Ships UK, we're on an exciting journey of growth. With ambitious plans for the next five years, a growing supporter base and a renewed focus on philanthropy, we're looking for an experienced and passionate Major Donor Manager to help secure transformational support for one of the world's most impactful healthcare charities.
This is a unique opportunity to develop meaningful relationships with high-net-worth individuals and major donors, connecting them to a mission that brings hope, healing and lasting change to communities across Africa.
About Mercy Ships
Mercy Ships is a global Christian charity that uses hospital ships to deliver free, life-changing surgeries and healthcare services to people who would otherwise have little or no access to safe medical care. For more than 40 years, Mercy Ships has worked alongside governments and local healthcare professionals to strengthen health systems and create sustainable change.
Since 1978, Mercy Ships has:
- Impacted more than 2.88 million people
- Performed over 122,000 surgical procedures
- Delivered more than 556,000 dental procedures
- Trained over 55,000 healthcare professionals
- Worked in more than 55 countries around the world
Our mission is simple yet profound:
Following the 2,000-year-old model of Jesus, we bring hope and healing to the world's forgotten poor.
The Opportunity
As Major Donor Manager, you will play a key role in developing and growing Mercy Ships UK's major donor programme. Working closely with the Director of Philanthropy and Partnerships, you will build relationships with individuals capable of making five-figure gifts and develop tailored stewardship journeys that inspire long-term philanthropic support.
This is a highly relational fundraising role, ideal for someone who enjoys connecting with people, understanding their motivations and creating opportunities for transformational giving.
Key Responsibilities
You will:
- Develop and manage a pipeline of approximately 100 major donor prospects.
- Identify, research and cultivate new major donor opportunities.
- Build strong relationships with current and prospective supporters.
- Secure and steward five-figure gifts in support of Mercy Ships' programmes.
- Create personalised donor engagement and cultivation plans.
- Prepare compelling proposals, reports and impact updates.
- Represent Mercy Ships at donor meetings, events and networking opportunities.
- Collaborate with colleagues across philanthropy, marketing and communications.
- Use CRM data and insight to manage donor relationships and track progress.
- Support the delivery of ambitious fundraising and income targets.
About You
We're looking for a skilled relationship fundraiser who can demonstrate:
Essential Experience
- Proven experience securing and managing major gifts or high-value relationships.
- Experience securing four or five-figure gifts from individual donors.
- A track record of achieving income targets through relationship-based fundraising.
- Experience identifying and cultivating high-net-worth individuals.
- Experience building relationships with senior stakeholders or philanthropists.
- Strong experience using CRM systems to manage supporter engagement.
Essential Skills
- Outstanding relationship-building and stakeholder management skills.
- Excellent written communication skills, including proposal writing.
- Strong presentation and influencing abilities.
- Excellent networking skills.
- Ability to manage multiple priorities and relationships effectively.
- High attention to detail and strong organisational skills.
Personal Qualities
You will be:
- A committed Christian who supports the mission, vision and values of Mercy Ships.
- Passionate about seeing lives transformed.
- Self-motivated, proactive and results-focused.
- Professional, credible and confident when engaging external stakeholders.
- Collaborative, positive and adaptable.
Why Join Mercy Ships?
This is a rare opportunity to join a growing philanthropy team at a pivotal moment in our development. You'll have the chance to build meaningful relationships, secure transformational gifts and directly contribute to life-changing healthcare programmes across Africa.
Benefits Include:
- 25 days annual leave plus bank holidays
- Additional annual leave for length of service (up to 30 days)
- Up to 7% employer pension contribution
- £1,000 annual learning and development budget
- Employee Assistance Programme
- Free onsite parking
- Travel and training loan schemes
- Hybrid and flexible working arrangements
Additional Information
This role will involve regular travel for donor meetings and occasional evening and weekend events. There may also be opportunities for international travel.
Due to the nature of the role and the need to represent Mercy Ships authentically within Christian supporter communities and networks, there is an occupational requirement for the successful candidate to be a practising Christian.
Apply Now
If you are an experienced relationship fundraiser who is passionate about building meaningful donor partnerships and helping transform lives through healthcare, we'd love to hear from you.
Please submit your CV and a covering letter outlining your suitability for the role and your motivation for joining Mercy Ships UK.
Applications will be reviewed as they are received, and we reserve the right to close the vacancy early if a suitable candidate is identified.
Hope. Healing. Transforming Lives.
Mercy Ships is a faith-based international development organisation that deploys hospital ships to some of the poorest countries in the world
Contract
Full-time, permanent
(We welcome proposals for flexible working arrangements)
Salary
£55k per annum
This is a newly created role. with responsibility for financial management owned previously by the Executive Director, supported by the Head of Finance & Operations. In the refreshed structure operational and finance functions are separated.
The purpose of this role is to ensure the organisation is financially sustainable, well governed, and able to deliver its mission effectively. You will lead the financial management of the organisation, ensuring robust financial control, high-quality reporting, and effective financial planning to support strategic decision-making and long-term sustainability. This is a hands-on, collaborative role in a busy team, spanning both strategic and operational finance.
Being a success in this role will essentially balance three things at the same time:
1. Financial stability, control and risk management
2. Artistic and charitable ambition
3. Long-term organisational resilience and sustainable growth
Over the last two years the Festival has refreshed a number of our platforms and ways of working, including updating our CRM, ticketing and finance systems (Xero). We have worked with an external consultancy firm who have reviewed our systems and processes in finance and recommended new approaches; we are seeking a financial leader who can continue to progress this transformation, embedding new systems and ways of working across the team, while managing the busy annual BAU finance operations. We are in year two of a refreshed Strategic Plan, with a focus on building organisational resilience, maximising income and building new revenue streams; our new Finance Director will play a key role in realising these ambitions.
The role will be the key liaison with the Audit & Risk Committee of the Board of Trustees.
Key Responsibilities:
- Financial leadership
- Financial reporting and insight
- Festival and programme support
- Sustainability and development support
- Systems and data
- Compliance, governance and risk management
- Leadership and team management
Essential Knowledge, skills and experience
- Qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent experience)
- Significant senior financial management experience including Xero accounting system
- Experience of budgeting, forecasting, and financial planning
- Experience preparing statutory accounts and managing audits
- Strong understanding of financial controls and governance
- Experience presenting financial information to boards or trustees
- Excellent communication and stakeholder management skills
- Ability to work strategically and operationally in a fast-paced environment
For full information on key responsibilities and person specifications please see full Job Description on Edinburgh International Book Festival Website.
Key Dates:
Closing date for applications: Monday 29th June 2026. Please complete the online application using the links on our website.
Interviews will be held in central Edinburgh during the week of 6th July. Remote interview requests will be considered but in person is preferred.
The client requests no contact from agencies or media sales.
Contract: 12-month fixed-term
Hours: Full-time – 5 days per week (37.5 hours)
Location: NSA Head Office, Malvern, with hybrid working by agreement
Reporting to: NSA Chief Executive
Salary: £34,500
About the National Sheep Association (NSA)
The National Sheep Association (NSA) is a membership charity supporting and promoting sheep farming throughout the UK. NSA delivers national and regional projects, events and partnerships to support sheep farmers, influence best practice and strengthen the sector.
Purpose of the Role
To lead and deliver NSA's communications, marketing and content activities, ensuring effective engagement with members, stakeholders, sponsors and the wider sheep sector. The role will oversee the production of NSA publications, including Sheep Farmer magazine, whilst developing and delivering marketing campaigns that support membership growth, event attendance, commercial income and organisational objectives. This is a 12-month fixed-term position intended to provide continuity during a period of organisational review and strategic development.
Key relationships with: All NSA staff, NSA regional officeholders, regional managers, event organisers and ram sale officers, plus the agricultural and wider press.
Management responsibilities:
- The NSA Communications Manager is part of the NSA Management Team, which meets regularly to ensure effective internal communication and decision-making.
- The NSA Communications Manager is the line manager for the Digital Communications Officer, Scottish Region Activities Officer, and Technical Communications Officer.
Job role
Communications
- Lead NSA's communications activity across print, digital and social media channels.
- Develop and deliver communication plans supporting NSA projects, events and campaigns.
- Ensure consistent messaging and brand standards across all communications.
- Produce content for member communications, website updates, newsletters and media releases.
- Build and maintain positive relationships with industry media and external stakeholders.
Marketing
- Develop and implement marketing campaigns to promote NSA membership, events, projects and commercial activity.
- Identify opportunities to improve audience engagement, conversion and retention.
- Work closely with regional teams to support local marketing activity.
- Monitor marketing performance and provide recommendations for improvement.
- Support development of NSA's future marketing strategy and implementation plans.
Sheep Farmer Magazine
- Act as Editor of Sheep Farmer magazine.
- Plan and manage editorial content, production schedules and publication deadlines.
- Liaise with contributors, advertisers, designers and printers.
- Ensure content aligns with NSA priorities and member interests.
- Support development and future evolution of NSA's publications.
Digital Communications
- Oversee management and development of NSA's digital channels.
- Work with the Digital Communications Officer to maximise engagement and reach.
- Support website content planning and digital campaigns.
- Utilise analytics and reporting to drive improvements.
Membership & Events
- Support promotion of NSA membership recruitment and retention initiatives.
- Support marketing and communications activity for NSA events.
- Work alongside colleagues to maximise attendance, sponsorship and commercial opportunities.
Management Responsibilities
- Line manage the Digital Communications Officer, Scottish Region Activities Officer, and Technical Communications Officer.
- Support collaborative working across the Membership & Communications Team.
- Contribute to organisational planning and cross-team projects.
Person Specification
Experience
- Experience leading communications activity within an organisation.
- Experience planning and delivering marketing campaigns.
- Experience creating content across multiple communication channels.
- Experience managing publications, magazines or newsletters.
- Experience working with external stakeholders and media.
Knowledge & Skills
- Excellent written and verbal communication skills.
- Strong copywriting and editing skills.
- Agricultural or rural sector knowledge.
- Marketing planning and campaign management experience.
- Digital communications and social media expertise.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong organisational and stakeholder management skills.
Personal Attributes
- Self-motivated and proactive.
- Creative and innovative thinker.
- Strong attention to detail.
- Able to work independently and collaboratively.
- Enthusiastic about supporting the UK sheep sector.
Desirable Criteria
- Membership organisation experience.
- Editorial or publishing experience.
- Experience using CRM, website and email marketing platforms.
- Experience analysing campaign performance and audience data.
Apply for this role today, or enquire for more details.
To apply for this role, please email a covering letter, CV and completed application form to Aaron Dhanda, NSA Operations Director before midnight on Sunday 5th July 2026.
Interviews will take place during on Tuesday 14th July 2026.
Please use the same email address for any enquiries regarding the role.
The National Sheep Association (NSA) exists to champion a strong, resilient and respected UK sheep sector, today and for generations to come.
The client requests no contact from agencies or media sales.
Shape financial strategy and sustainability across our trust.
We are seeking an experienced and visionary Finance Director to lead the financial strategy and operations of the Cabot Learning Federation. This is a pivotal executive leadership role where you will provide assurance to the Chief Operating Officer, CEO and Board of Trustees across all financial matters, including financial sustainability, risk, and control frameworks.
As a key member of the Executive Team, you will play a central role in shaping the long-term financial direction of a large and growing multi-academy trust. You will lead the development and delivery of the Trust-wide financial strategy, ensuring that resources are aligned with priorities and delivering maximum impact for pupils, staff, and communities.
Working closely with senior leaders, Principals, Trustees, and external stakeholders, you will oversee financial planning, statutory reporting, and compliance across the Trust. You will ensure robust systems of internal control, champion value for money, and drive a culture of accountability, innovation, and continuous improvement.
In this role, you will lead and develop a high-performing finance function across central and academy teams, ensuring strong financial management, effective business partnering, and high-quality support for decision-making at every level of the organisation.
Hours: Full-time, 37 hours per week, Monday to Friday, all year round. A part-time position for 4 days per week may be considered and can be discussed at interview.
Location: You will work through a blended model that includes home working and working at Federation House, Kingswood, Bristol.
About You
To be successful, you will be a highly accomplished and strategic finance leader, combining strong technical expertise with the ability to influence at the executive and board level.
You will have:
- A recognised accountancy qualification (CIMA, ACA or ACCA) with extensive senior-level experience
- Proven experience of leading financial strategy, planning and transformation across a complex organisation
- Strong understanding of financial governance, regulatory frameworks, and systems of internal control
- A track record of delivering value for money and driving organisational performance improvement
- Significant experience of leading, developing, and inspiring high-performing teams
- Excellent analytical skills, with the ability to interpret complex financial data and translate it into strategic insight
- The confidence and credibility to influence, challenge, and advise executive leaders, Trustees, and stakeholders
- Experience of working with external partners, including auditors, regulators, and funding bodies
- Strong communication skills, with the ability to present complex financial information clearly to diverse audiences
Why Join CLF?
As Finance Director, you will join our Executive Team at a critical stage in our growth, helping to shape the financial future of a large, complex and ambitious organisation.
In return, we can offer you:
- Access to a generous pension through the Local Government Pension Scheme (LGPS)
- Generous annual leave entitlement
- A comprehensive induction and ongoing commitment to wellbeing and career progression through a range of training, apprenticeships and in-role/wider-trust development opportunities
- Wellbeing support through an employee assistance programme
- Health benefits, including wellness sessions, gym discounts, and flu jabs
- A range of generous family leave options, including above-industry-average occupational maternity pay
- Cycle-to-work scheme and on-site parking
For further information and to apply for this exciting role, please visit our website via the Apply button.
Closing date: 28 June 2026.
Shortlisting date: 1 July 2026.
Interviews will be a two-stage process comprising an Assessment Morning on 6 July 2026 followed by a final interview on the afternoon of 8 July 2026.
We reserve the right to close this vacancy early should we receive a high level of interest in the role. Therefore, candidates are advised to apply at their earliest convenience to avoid missing out.
We are an equal opportunity employer and proud to serve a diverse student population and our communities. We strongly believe that representation matters and so encourage applications from underrepresented and global majority groups, including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
As a Disability Confident Committed Employer, we are dedicated to equity and inclusion and commit to interviewing applicants with a disability who meet the essential criteria. We aim to provide an inclusive and accessible recruitment process and support employees throughout their employment. If you have a disability, are neurodivergent, or require any adjustments to support you through the application or interview process, please let us know how we can assist.
The client requests no contact from agencies or media sales.
Executive Director/Co-CEO
We are looking for an experienced leader from the arts, cultural, or voluntary sector with a strong track record in financial management, fundraising, organisational development, and governance.
Join an ambitious and innovative charity working at the intersection of arts, migration, and social change. For almost 50 years, they have collaborated creatively with diverse communities, particularly those with lived experience of migration, to champion inclusion, amplify voices, and create meaningful cultural impact.
Position: Executive Director/Co-CEO
Location: Manchester/Hybrid (3 days per week at the office in Hulme, Manchester)
Hours: Part-time (4 days per week), 30 hours per week
Salary: £42,000 pro rata (actual £33,600) plus a 5% employer pension contribution
Contract: Permanent
Closing Date: 22 June 2026, Midday
Interviews: 1 July 2026, Hulme Manchester
The Role
Working in equal partnership with the Artistic Director, you will provide strategic and operational leadership, ensuring the organisation's financial, organisational, and governance foundations are as strong and forward-thinking as its artistic practice. Together, you will shape the future vision while leading an inclusive, resilient, and values-driven organisation.
Duties and responsibilities include:
- Strategic leadership and representation (Joint responsibility)
- Financial oversight (Lead responsibility)
- Fundraising (Lead responsibility)
- Project reporting (Lead responsibility)
- HR, people management and safeguarding (Joint responsibility)
- Governance (Joint responsibility)
- Marketing and communications (Lead responsibility)
As Co-CEO, you will cultivate a collaborative and transparent organisational culture, lead a dedicated team, and build strong relationships across local, national, and international networks. Above all, you will share a commitment to creativity, inclusion, and social justice, and be excited by the opportunity to use your leadership to support positive change through the arts.
If this opportunity inspires you, we would be delighted to hear from you.
About You
You will bring experience of securing income from a range of sources, alongside a practical understanding of charity regulation and compliance.
You will also have experience of:
- Working in a senior leadership role within the arts or charity sector
- Financial oversight, including budget setting, monitoring accounts, and ensuring long-term financial sustainability.
- Managing funding relationships
- Building a healthy, inclusive team culture, with strong people management skills and the ability to lead, develop and motivate staff.
About the Organisation
Join a dynamic and innovative charity focused on arts, migration and socially engaged practice. This creative work is delivered through three strands: Young People, Communities and Artist Development. The charity also strengthen the organisation through sector development and organisational development.
We actively encourages applications from individuals of all backgrounds, particularly those underrepresented in the arts sector.
If you require any adjustments or accommodations during the recruitment process such as alternative formats for application materials, additional support for interviews or if you have specific access requirements, please let us know.
If you do not hear back from us by 25 June, please assume that you have not been shortlisted for the role.
You may also have experience in areas such as CEO, Chief Exec, Chief Executive, Managing Director, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive, Deputy Managing Director.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
PA to the Director of Professional Standards
£35,791 - £39,651 pa, plus excellent benefits
Aldgate, London (including flexible working)
We are looking for an exceptional Personal Assistant to provide high-level support to the Director of Professional Standards within a large, diverse and fast-paced department at the Royal College of Psychiatrists.
This is an exciting opportunity for a proactive, highly organised and dynamic individual who thrives on variety and enjoys working at the centre of a busy professional environment. The successful candidate will be a confident self-starter with excellent customer service and communication skills, able to build strong working relationships across a wide range of stakeholders.
You will manage competing priorities, coordinate complex schedules and provide seamless administrative support, while helping the department operate efficiently and effectively. You will also play a key role in supporting colleagues across a broad portfolio of professional standards work.
This role would suit someone who enjoys being at the heart of a busy team and takes pride in delivering high-quality support in a professional and purpose-driven organisation.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.
Closing date: 18 June 2026.
Interviews: 2 July 2026.
Salary: £94,851 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).
The role:
We are delighted to be recruiting for a visionary, mission-driven leader to join Mary’s Meals International (MMI) as Executive Director. In this new role, you will be reporting to our Board of Trustees, through our Board Chair, and working in collaboration with our President & Founder of Mary’s Meals. As Executive Director, you will provide inspirational strategic and operational leadership of MMI, ensuring delivery of its key responsibilities within the global strategic plan.
Leading with humility, clarity and courage, you will champion faithful adherence to the vision, mission and values of Mary’s Meals, as we strive to grow our global movement and reach the next child waiting for Mary’s Meals.
As Executive Director, you will:
- Lead MMI in delivering its objectives across the three strategic pillars: Feed, Grow and Strengthen.
- Oversee the coordination and implementation of global strategy.
- Provide inspirational leadership to MMI and the MMI Executive Leadership Team.
- Strengthen organisational systems, governance and development.
- Foster strong collaboration across the global network.
- Work closely with the Board, President and Founder and MMI teams to support sustainable growth across Affiliate organisations.
About you:
You are an inspiring, effective and authentic leader with significant experience at executive or CEO level, in a complex organisation, ideally with an international footprint. Experience in an international non-profit, charity or social impact organisation would be advantageous, though not essential. Strong preference will be given to candidates with a deep understanding of our work gained through prior engagement with our mission.
You will also bring:
- Proven ability to inspire and lead senior teams, while cultivating a strong organisational culture.
- Demonstrated success in developing and delivering strategy to drive growth, innovation and organisational strengthening.
- Highly developed communication skills, with the ability to engage and influence diverse audiences.
- Proven experience of leading transformational change, while maintaining stability and mission focus.
- A deep personal commitment to the vision, mission and values of Mary’s Meals.
About us:
We are a global movement supported by people from all walks of life, united by one goal – that every child receives a nutritious daily meal in a place of education. As an organisation, named after Mary the mother of Jesus and shaped by Christian values, we feel that the way we do things is as important as the result and we welcome all who wish to play their part in our important work. We continue to change the lives of over 3 million children who today will receive Mary’s Meals.
We are a values-driven organisation - we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, we are fully committed to a culture of safeguarding, we are committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.
We believe in the innate goodness and dignity of every person. In line with this, Mary’s Meals is an equal opportunity employer and is committed to creating an inclusive and welcoming environment. All applicants will be considered fairly and on merit, without discrimination of any kind.
We are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We have an office in Glasgow for those who would like to work from here occasionally or on a regular basis. Some travel to Glasgow, other locations across the UK and to countries where Mary’s Meals operates will be required.
Our Benefits:
- 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Employee Assistance Programme
- Life assurance
- Pension
Additional Information:
Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates, please visit our website for more information about salaries in other locations.
To apply:
If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. Please click Apply and include your CV and a succinct covering letter, of no more than one A4 page, highlighting your motivations, suitability and outlining your participation in our mission.
Closing date for applications is Monday 22nd June 2026
Our vision is that every child receives one daily meal in their place of education.



The client requests no contact from agencies or media sales.
Hours: 37.5 hours per week
Location: London, UK (Hybrid – 50% office attendance)
Summary Purpose - what you will be achieving:
The Policy Directorate brings together the Academy’s policy, analysis and external affairs functions to address major science and health policy issues in the UK and internationally. The Directorate works as a single, coordinated team, focusing resources on priority areas, applying strategic approaches, generating high-quality evidence and insights, and engaging effectively with government, stakeholders and partners to inform decision-making and influence policy.
You will lead and integrate the Academy’s external affairs function—spanning policy influence, parliamentary and government engagement, and sector engagement through FORUM—to strengthen our reach, visibility and impact.
By drawing on the Academy’s Fellowship, networks and reputation, you will ensure coherence across all external-facing policy activities and play a senior leadership role in delivering the Academy’s transformation priorities. You will position the Academy as an authoritative voice on medical science and health, and ensure that our external engagement is strategic, aligns with the wider organisation’s approach to stakeholder management, and strengthens our influence.
About the Role
Strategic leadership across external affairs
- Lead and integrate policy engagement and relationships to deliver a coherent external affairs strategy.
- Ensure alignment between external affairs activities related to policy and wider Academy strategic priorities (through COO).
- Provide strategic advice on public affairs opportunities, political risk, reputational management and external positioning.
Team leadership, governance and performance
- Lead a unified external affairs team, embedding KPI-driven planning, performance management and evaluation.
- Build capability, progression pathways and consistent project management approaches within the team.
- Manage political risk on behalf of the Academy, ensuring effective governance, narrative discipline and coherent external messaging.
- Ensure cross-Academy planning and alignment between external affairs, policy development, policy analysis, communications and engagement functions.
Strategic programme and portfolio leadership
- Oversee priority influencing programmes, ensuring coherence, sequencing and impactful delivery.
- Provide external-facing leadership for high-profile programmes.
- Support cross-sector initiatives and commissions by providing strategic political insight and external influence.
Political, parliamentary and institutional influence
- Lead the Academy’s UK parliamentary and government engagement strategy, including select committee interactions, parliamentary briefings and relationship building with MPs, Peers and parliamentary staff.
- Position the Academy as an authoritative voice on medical science, policy priorities and the wider health system.
- Build and sustain high-level influencing relationships across parliament and political parties, national bodies, arm’s-length agencies, health systems and sector leaders.
FORUM and commercial
- Oversee and evolve the Academy’s FORUM to align with policy priorities and maximise its impact as a neutral, cross-sector convening space exploring scientific innovation, technological trends and strategic priorities shaping UK healthcare.
- Lead the transformation of FORUM into a leading UK convenor, including membership growth, securing contributions from organisations, and delivering at least six high-quality convenings per year.
- Contribute to income-generating initiatives within approved budgets and ensure external-facing activities support organisational sustainability.
Leadership within the organisation
- As a member of the Academy Leadership Team (Heads and Directors), contribute to organisational strategy, cultural development and the transformation programme.
- Provide senior leadership on organisational measurement, impact reporting and securing external funding.
Financial and governance responsibilities
- Oversee budgets associated with external affairs and related programmes.
- Ensure compliance with governance processes, financial controls and risk management.
Requirements
- Strong track record in public affairs, political strategy or policy influencing, with demonstrable success securing policy adoption and measurable outcomes.
- Experience leading communications, media or public-facing activity in a complex environment.
- Understanding of the UK science, research and public health landscape, including inequalities, national strategies and institutional dynamics.
- Proven experience managing teams, building capability and integrating multidisciplinary functions.
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
Competitive rewards
- Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%).
- Life assurance at three times your salary.
Work-life Balance
- Hybrid and agile working. 50% office attendance.
- 26 days annual leave, plus Christmas closure days and bank holidays.
- Buying and selling leave.
- Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period).
Wellbeing and Development
- Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing.
- Support through tailored learning and development.
Additional Benefits
- A range of enhanced benefits become available once you’ve completed your probation period.
For more information and to apply, please visit our careers portal.
Closing date: 9:00am on Monday 22 June 2026.
Interviews will likely be held w/c 6 July 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:Subscriptions Manager (part-time)
Salary:£27,000 per annum (£45,000 p.a. full-time equivalent)
Location:Hybrid: Working time split between your Home and our London Office
Hours of work:Part-time (21 hours per week)
Reporting to:Publishing Director
At Premier, the UK’s Christian Media Mission Agency, our mission is to help people encounter God through media and experience renewal. We create thoughtful, biblically grounded content that reaches Christians from all backgrounds through radio, magazines, podcasts, digital platforms and more.
We’re looking for an experienced and commercially minded Subscriptions Manager to help shape the future growth of our print and digital magazine brands. This is a unique opportunity for someone who combines strong commercial instincts with a passion for Christian media and audience engagement.
Role Overview
As our Subscriptions Manager, you’ll own and drive the acquisition, retention and growth of Premier’s print and digital magazine subscribers.
You will work closely with editorial, marketing, data, digital telemarketing and events teams, acting as the single point of ownership for subscription performance across the organisation. You will create and deliver a subscription growth strategy, make evidence-based decisions on pricing, offers and paywalls, leading cross-functional activity to deliver sustainable growth in recurring revenue and strengthen relationships with our audiences. You’ll be responsible for optimising pricing and offers, improving subscriber journeys, reducing churn and identifying new opportunities to increase recurring revenue.
This is a senior commercial role with significant accountability and influence, ideal for someone who enjoys using insight, experimentation and collaboration to deliver measurable results.
Key responsibilities:
- Own subscriber acquisition, retention and growth targets with clear KPIs
- Lead subscription performance reviews and trading discussions
- Develop and optimise pricing, offers, promotions and conversion journeys
- Shape subscription and paywall strategies through data-led decision making
- Manage the full subscriber lifecycle, from acquisition through to retention and win-back
- Identify and reduce churn through insight-driven improvements
- Oversee acquisition activity across channels (email, website, radio, podcast, social media, events)
- Explore new opportunities for audience and subscription growth
- Partner with editorial and content teams to maximise subscriber engagement
- Lead audience insight and research initiatives
- Collaborate with marketing teams to focus investment on the most effective growth opportunities
About you
You’ll have:
•Proven experience of owning and growing subscriptions, memberships or recurring revenue
•Strong understanding of acquisition funnels, retention, churn and customer lifetime value
•Experience of working across marketing, editorial and data teams
•Confidence making commercial decisions on pricing, offers and conversion
•A data-led, test-and-learn approach
•Strong communication and stakeholder management skills
Experience in publishing, magazines or media is desirable, as is knowledge of the UK Christian community.
Please note that Premier is a Christian media agency and there is an occupational requirement for applicants to have a personal Christian faith and a commitment to Premier’s mission to help people encounter God through media.
If you’re excited at the sound of this role and you’re ready to make a lasting impact, we’d love to hear from you!
Information for candidates
Why Join Premier?
Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!
Competitive salary and benefits package:
•Flexible, hybrid working arrangements based on the requirements of the role
•25 days’ annual leave plus UK bank holidays (pro rata for part-time roles)
•Additional leave on your birthday
•Contributory pension scheme
•Life Assurance scheme
•Employee Assistance with online GP scheme
•Eye care scheme
•Enhanced Family leave and Pay
In addition we offer:
•Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
•Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
•Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.
Premier exists to help people encounter God through media.


The client requests no contact from agencies or media sales.
About the role
As campaign project coordinator, you’ll play a key role in supporting the delivery of Breast Cancer Now’s ambitious £60m philanthropic campaign. Working closely with the Head of Campaign, Director of High Value Partnerships & Campaign, Campaign Board and wider team, you’ll ensure activity is well coordinated, organised and progressing as planned. You’ll help manage campaign processes, support governance structures, and keep stakeholders informed through clear communication, reporting and documentation.
This role sits within the engagement directorate, which is responsible for growing awareness, trust and engagement to inspire people to give their time, money and voice. You’ll contribute to one of our most important priorities - helping grow income and impact so we can fund vital research, provide support, and drive change for people affected by breast cancer. It’s an exciting opportunity to be part of a high-value, high-impact campaign that will help shape our future.
About you
You’re highly organised, proactive and detail-oriented, with a natural ability to keep multiple workstreams running smoothly. You enjoy bringing structure to complex projects, coordinating meetings and actions, and ensuring nothing falls through the cracks. With strong administrative and project support skills, you’re confident managing documentation, tracking progress and supporting stakeholders at all levels.
You’re also a great communicator and team player, keen to learn and grow within a fast-paced fundraising environment. Motivated by purpose, you’re excited by the opportunity to contribute to an ambitious campaign that will make a real difference for people affected by breast cancer - helping us move closer to a future where everyone diagnosed lives and is supported to live well.
Job description and benefits
The job description [DC1] and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is: £29,000 - £32,000 London based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Wednesday 1 July 2026 9am
Interview date week commencing 13 July 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Audio Producer – Fundraising Projects
Salary: £38,000 (£22,800 pro rata) per annum
Location: Hybrid - London Office and home
Hours of work: Part-time (21 hours per week): Monday - Friday 9.15am – 5.15pm
Reporting to: Director of Content
Premier, Europe’s largest Christian Media organisation, is seeking an experienced Audio Producer to join our team to focus on fundraising projects. You’ll play a vital role in supporting our mission to connect people with God through media. You will help drive the success of Premier’s on-air fundraising campaigns and our Charity of the Year appeals, by producing compelling editorial content and messaging. You will be expected to help shape live and optimise appeals that inspire and encourage our listeners to engage with the appeal and campaign messages.
You will collaborate with presenters, stakeholders, and clients to ensure every broadcast is compelling, high quality and strategically aligned with Premier’s mission and goals.
This role is key to delivering powerful stories and impact audio, supporting our fundraising goals and upholding Premier’s commitment to excellence and compliance – enabling the ministry to engage audiences and secure vital support for it’s ongoing work. You’ll be directly contributing to Premier’s ability to help listeners deepen their Christian faith. If you have a strong background in broadcasting, with an interest in creating compelling stories to encourage donations this role could be for you!
Role Overview
· Audio production: You will take the lead in producing and directing both live and pre-recorded content for fundraising appeals across Premier’s three stations, working closely with presenters and internal stakeholders to deliver engaging and emotionally resonant broadcasts.
· Client Campaign Production: You’ll be hands-on in crafting compelling running sheets, managing live production flow, and coaching on-air talent to maximise impact of client campaigns.
· Quality and Compliance: Oversee the production and technical quality of fundraising audio, including editing, packaging and scheduling, while upholding Ofcom regulations and Premier’s standards of quality and equality.
Please note that Premier is a Christian media agency and this role has a genuine occupational requirement for the post holder to have a personal Christian faith
Ready to make a lasting Impact? Apply now!
Information for candidates
Why Join Premier?
Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!
Competitive salary and benefits package:
• Flexible working arrangements based on the requirements of the role
• 25 days’ annual leave plus UK bank holidays
• Additional leave on your birthday
• Contributory pension scheme
• Life Assurance scheme
• Employee Assistance with online GP scheme
• Eye care scheme
• Enhanced Family leave and Pay
In addition we offer:
• Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
• Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
• Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.
Premier exists to help people encounter God through media.


The client requests no contact from agencies or media sales.
We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.