Director of operations and volunteer management jobs

Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.  

Our UK office is seeking a highly motivated and detail-oriented Senior Data & Insights Officer to lead on the day-to-day maintenance and utilisation of our data management platform, Microsoft Dynamics 365, with a particular focus on the Customer Relationship Management (CRM) module. This role is pivotal to supporting a culture of data-driven decision-making across Amref UK, ensuring the integrity and strategic use of our data to enable strategic growth in supporter engagement, retention and income generation.

The Senior Data & Insights Officer will be a key point of contact for colleagues across the organisation, playing an instrumental role in supporting how we gather, manage and utilise data at Amref UK. They will be critical in providing expertise and establishing new ways of working across key Amref UK teams, including Supporter Engagement, Programmes & Strategic Partnerships, Finance, Operations and Senior Management.  The postholder will be the organisational expert in Microsoft Dynamics working with senior leaders, Amref HQ ICT, Amref’s global Fundraising Development team (F&D) and third-party vendors to develop, implement and integrate processes and reporting tools that aid analysis and insight.  They will work with HQ ICT to deliver improved functionality and system upgrades while maintaining data integrity and compliance requirements.  Experience in relational database design and familiarity with marketing tools such as Google Analytics would also be an advantage.

To be successful in this role, the post holder will need to be a team player who brings a combination of technical expertise, communication skills and business change experience.

The role

Job Title: Youth & Community Engagement Officer

Part Time:          8- 12 days per month

Salary: £28-30,000 pro rata

Reporting to: Operations Director

Job Purpose:

 This role will lead the development and delivery of Allergy UK’s youth engagement initiative. We are beginning several exciting new projects focused on engaging young people who live with allergy and providing opportunities for them to have a voice and support them in raising awareness of the issues that affect their life. We are seeking young people’s participation and co-production in all activities we develop to support their needs. The role of Youth Engagement Officer will be to engage with young people across the UK, to ensure that they have the opportunities and support to shape and influence Allergy UK’s programmes and activities for young people living with allergy.

The Youth & Community Engagement Officer will engage with children and young people across the UK to ensure they are meaningfully involved and supported to influence Allergy UK’s services, campaigns and resources. This includes creating safe, inclusive spaces where young people and parents and carers feel listened to and empowered to share their experiences.

The successful individual will develop youth opportunities that build confidence, skills and life chances, while supporting children and young people living with allergy to overcome the social, emotional and practical barriers they may face. A key part of the role will be working collaboratively with parents and carers to ensure their voice inform decision making and design.

As a Youth & Community Engagement Officer, you will have experience of working positively with children, young people and families, and have a proactive, organised and confident approach.

Strong organisation skills and initiative are essential as you will be the lead Allergy UK’s youth provision.

You will coordinate a range of activities on-line and in-person engagement sessions, blogs, podcasts, learning opportunities and digital activities all rooted in co-production principles. You will work as part of a wider team to engage children, young people and parents and carers, to amplify unheard voices and stories, and help drive positive change for families living with allergy.

The post is funded by the National Lottery Community Fund until September 2028. As a grant- funded role, the postholder will be responsible for the effective delivery, monitoring and evaluation of agreed grant outcome and KPI’s, ensuring full compliance with funder requirements and reporting deadlines.

Your main responsibilities include, but are not limited to:

Key Accountabilities:

· Design, develop and deliver youth-led and family-centred services across three core areas:

o Continue to design and deliver youth-led services with the existing 18–25 youth group for people living with allergies

o Recruit, , launch and establish a new youth group for 13–17-year-olds living with allergies

o Recruit, launch and establish a support and engagement group for parents and carers of children and young people living with allergies

· Plan, project manage and deliver engaging co-production projects, building positive, trusted relationships with children, young people and parents and carers, and promoting meaningful participation.

· Create opportunities for young people to have a strong and influential voice, supporting them to engage in Allergy UK’s awareness- raising and public affairs activity to influence policy, improve services and drive change.

· Establish, develop and lead the Allergy UK Youth Forum, ensuring it is representative, inclusive and impactful.

· Support and develop young people to become champions and ambassadors for Allergy UK, building confidence, leadership skills and advocacy capability.

· Work collaboratively with a wide range of organisations including but not exclusively schools, local government, health and youth services and voluntary sector organisations.

· Develop and deliver training and development resources to support young people’s skills, understanding and personal development.

· Ensure all required documentation is completed accurately, secularly, and within agreed timescales, in line with contractual, safeguarding and reporting requirements

· Work closely with the Operations Director and wider staff team, providing insight and advice on issues affecting children, young people and families living with allergy.

· Develop and embed effective youth engagement procedures and best practice, ensuring a consistent, safe and inclusive approach across all activities..

· Take responsible for the health and safety including risk assessments and reviews for all youth and family engagement activities, ensuring safety and wellbeing of participants.

· Act as a key role holder for safeguarding, ensuring that the safety and wellbeing of children, young people and vulnerable adults is central to all youth and family engagement activity. This includes promoting a strong safeguarding culture, adhering to Allergy UK’s safeguarding policies and procedures, identifying and escalating safeguarding concerns appropriately, completing and contributing to risk assessments, and working closely with designated safeguarding leads and relevant staff to ensure safe, inclusive and compliant practice at all times.

· Maintain accurate and confidential records, ensuring the secure and compliant recording of sensitive data on Allergy UK’s Salesforce database in line with data protection requirements.

Person Specification

This role involves regular contact with children, young people and potentially vulnerable adults. The successful candidate will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check, in accordance with organisational safeguarding policies.

Essential:

 Education & Qualifications

 Degree or equivalent and demonstrable/relevant work experience.

Essential Experience

 · Minimum of 3 years’ experience working with young people

· Experience of directly engaging children and young people (ideally across different age groups, e.g. 13–25)

· Experience of developing and delivering engaging youth engagement opportunities, following best practice, and adopting methods of co-production

· Experience of planning, delivering and evaluating projects or programmes

· Coordinating online and inperson activities (e.g. groups, workshops, forums, events)

· Managing multiple workstreams and meeting deadline

· Experience working independently while contributing to a wider team

· Practical experience of working in a safeguarding‑aware environment

Desirable Experience

 · Experience of working with or supporting parents and carers, particularly in health, disability or community contexts

 The purpose of this job description is to focus attention on the most important aspects of the jobholders role. It is not intended to be a complete list of duties: therefore, it is to be expected that the day-to-day performance of the job will include tasks not listed above. The list of duties for which the jobholder is responsible may reasonably be varied or added at the discretion of the charity.

What you will bring

Essential Skills and Knowledge

 · Knowledge of safeguarding responsibilities relating to:

o Children and young people

o Vulnerable adults

· Experience of recognising, recording and escalating safeguarding concerns in line with local and national guidance.

· Experience of recording accurate information on a CRM system, ideally Salesforce, ensuring timely and GDPR-compliant data entry.

· Experience of monitoring, evaluation and reporting against grant-funded KPIs.

· A Demonstrable experience of working directly with young people in a youth engagement/participation role.

· Demonstrate experience in the development and delivery of strategies to successfully engage, interact and promote development with young people.

· Experience in planning and delivering youth sessions and activities.

· Experience of working with a range of stakeholders and representing the views of young people.

· Experience of writing reports and meeting conflicting deadlines.

· Experience of managing people, resources, or projects.

· Skills and Knowledge Ability to engage with young people.

· Ability to work independently.

· Ability to motivate others and work as part of a team.

· To ensure young people feel safe and are safeguarded, by ensuring cross partnership and local safeguarding policies and procedures are adhered to.

· Understanding of the issues facing young people.

· Understanding and commitment to equal opportunities policies.

· Evidence of challenging discrimination or implementing equal opportunities with young people.

· Knowledge and understanding of relevant legislation, especially regarding children’s rights, promoting inclusion.

· Proficient in Microsoft Office, including Microsoft Teams, Salesforce (or similar CRM) and Zoom

· Able to work flexibly to meet requirements of the role.

Desirable

· Understanding of allergy

· An understanding of the charity sector and the work of volunteers.

Behavioural Competencies

 Relating & Networking Working with People

Adhering to principles and values Persuading and influencing Formulating strategies & Concepts Planning & Organising

Attitudes

· A positive individual who can guide, inspire and motivate team members

· Decisive and determined

· Ability to think on your feet and adapt quickly when needed

· Ability to manage a large and varied workload, prioritising to meet competing deadlines

· Empathetic and sensitive

· A passionate commitment to delivering the charity’s vision, mission and values

· Commitment to equality, diversity and inclusion

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. 

About the role

This is a hands-on leadership role where you will:

• Lead and manage a team including a Team Leader and Support Workers
• Ensure safe staffing levels and effective rota management
• Oversee safeguarding, risk management, and incident response
• Drive high standards of service delivery and resident support
• Build strong relationships with local authorities and partner agencies
• Ensure compliance with health and safety, including fire safety and building standards
• Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

• Has experience working with people experiencing homelessness or complex needs
• Has managed or supervised staff in a supported housing, hostel, or similar setting
• Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
• Can lead and motivate a team in a fast-paced environment
• Is confident managing complex and high-risk situations
• Has excellent communication and organisational skills

Why join us

At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

• Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

Associate Director

Do you have senior-level experience in advocacy/influencing; service delivery or community engagement and development?

We’re looking for an exceptional systems leader to drive the work across the East of England and ensure people affected by stroke have the support they need to rebuild their lives.

Position: S11367 Associate Director – East of England

Location: Home-based, East of England. However, travel and overnight stays within the UK will be required as part of this role.

Hours: Full-time, 35 hours per week

Salary: Circa £64,700 per annum (Inner London weighting £3,950 per annum or Outer London weighting £2,457per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 May 2026

First interview Date (online): 9 June 2026

Second interview Date and discussion with team (face to face, London): 17 June 2026

The Role

You’ll lead the Association’s work in East of England, focusing on what matters most to stroke survivors and ensuring this work has real, measurable impact. In this influential role, you’ll build strong relationships across health and social care, Local Government, and the wider stroke community. Influencing local policy and practice, and overseeing the effective delivery of high-quality stroke support.

Key responsibilities will include:

• Lead the Association’s strategic direction and impact in the East of England, ensuring people affected by stroke receive high quality support.
• Build and manage relationships with key health, social care and political stakeholders, acting as a credible and respected systems leader.
• Increase the reach and impact of the locality delivered services to ensure all new stroke survivors in the East of England receive the support they need.
• Lead and develop the East of England team, addressing capacity needs and building volunteer capability to meet local priorities.
• Strengthen partnerships across the stroke community to improve access to support and tackle health inequalities.
• Lead engagement in local policy and pathway development, influencing improvements at health board level.

About You

You’ll have:

• Senior-level experience in advocacy/influencing; service delivery or community engagement and development.
• Senior level experience influencing policy change, ideally in health and social care, at a regional or national level.
• Substantial experience of holding senior-level relationships with partner organisations, ideally in health and social care / the NHS using strong negotiation skills and political judgement.
• Proven experience of leading high performing teams and large geographically distributed teams of paid staff and volunteers, with a strong track record of growing and developing staff and teams.
• Inspiring leadership approach, balancing strategic and operational demands with sound judgement, and strong knowledge of influencing and systems leadership.

The East of England comprises of the areas within the NHS Integrated Care Boards of: Central East (Cambridgeshire and Peterborough, Hertfordshire, Bedfordshire, Luton and Milton Keynes), Norfolk and Suffolk and NHS Essex.

This role requires extensive travel across a large geographical locality. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

As part of the process you will be asked to submit your CV and a covering letter demonstrating how you meet the person specification set out in the Role Profile and what you bring to the role in terms of your skills and experience.

Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

You will be able to view the role profile when you apply.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Advocacy, Influencing, Service Delivery, Community Engagement, Community Development, Policy, Health and Social Care, Health. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage Operations Team, providing strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners.

The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.

Salary: £87,500 per annum

Hours: 37.5 hours per week 

Location: Hybrid – remote/Exeter with regular attendance at HQ, plus regular travel to other DAA sites and events as required

Duration: Permanent 

The Role

The Income Generation Director plays a pivotal leadership role in enabling Devon Air Ambulance to deliver its mission through strong, trusted relationships with the public, supporters, partners and stakeholders. You will be responsible for the strategic leadership of income generation, communications and public engagement, as the Income Generation Director brings together fundraising, marketing, communications and commercial activity to grow support for Devon Air Ambulance and generate long-term sustainable income.

As a member of the Senior Leadership Team, you will contribute to the development and delivery of the corporate strategy, providing insight, challenge and leadership across the organisation. You will hold responsibility for public engagement and income generation activity across both the Charity and the Trading Company. The postholder will need to be willing to hold/apply for a Gambling Commission Personal Management Licence for the lottery.

The Candidate

We're seeking an inspirational leader who is collaborative and open, and can provide cross-departmental support to all teams, with the ability to achieve strategic goals. The ideal candidate will be able to role model a culture of integrity, honesty and openness with demonstrable experience of senior leadership within public engagement, income generation communications, marketing or a related field. They will have excellent interpersonal skills and be able to build effective partnerships with internal and external stakeholders, being able to influence and have a tangible impact on income generation. The candidate will be able to operate in a dynamic and high-profile environment with the confidence to innovate and take informed risks. 

As the role will require engagement with communities, staff and supporters across the county, it is essential that the candidate has a full driving licence. 

The Package

Salary: £87,500 per annum.

As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata)
• Maternity/Paternity & Adoption leave
• Pension scheme
• Occupational sick pay scheme
• Free counselling and financial wellbeing services
• Up to £8,000 relocation package available if eligible. 

Find out more about our staff benefits on our website.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

The Chief Executive & Creative Director holds the most senior post at Dance City, unites the creative and strategic functions of the organisation, and is accountable to the board of trustees for the good management and impact of the charity. The Chief Executive & Creative Director leads and works collaboratively with the board, senior management team (SMT) and stakeholders and partners to ensure that Dance City creates opportunities for people to create, produce and experience dance at its very best. The Chief Executive & Creative Director drives the business, identifying commercial opportunities, securing financial resilience, and ensuring that Dance City’s programme is at the vanguard of sustainable dance development in the region. The Chief Executive & Creative Director is based in the northeast and plays an active role in the social life and cultural communities of the region. 
 

Role Profile and Person Specification 

Key deliverables 

• Lead on Dance City’s vision, values and organisational objectives and ensure the relevance and sustainability of its creative programme.

• Ensure there is alignment between Dance City’s creative ambitions and its business needs and that all activity is delivered to the highest possible standards to plan and within budget.

• Grow the organisation’s earned income and shape and set targets for initiatives embracing commercial ventures, corporate partnerships, public funding, trusts and foundations and individual philanthropy.

• Be accountable to the board and to funding bodies, and for the responsible stewardship of Dance City.

• Ensure a strong profile and reputation for the organisation and for dance practice locally, regionally, nationally and internationally. 

• Initiate, develop and sustain partnerships with existing and potential funders and key stakeholders. 

• Lead and enable the senior team; motivate, inspire, and support the development of the wider staff team.

Role profile 

Leadership and governance  

• Develop and monitor the strategic plan with the SMT and Board. 

• Work closely with the Chair and Trustees to ensure the good governance of the charity and that organisational performance is structured and monitored using well articulated, achievable KPIs. 

• Support Trustees in being an effective Board, ensuring it comprises the appropriate range of skills and has access to training and development opportunities.

• Deploy Trustees’ skills and networks to identify and activate opportunities for commercial development and business growth.

• Be an inclusive leader, collaborate with and empower the SMT, and motivate, support and develop the wider staff team. 

Advocacy, profile and civic engagement 

• Promote the profile and reputation of Dance City locally, regionally, nationally and internationally.

• Initiate and enable constructive debate about dance and its development by artists, policy-makers and the public, and to promote Dance City’s role in dance leadership.

• Articulate the transformative potential of dance in enabling social cohesion, the centrality of its place in the wider creative industries sector, and its potential, through civic partnerships and collaboration, to make a major contribution to the economy and well being of the city and region. 

• Ensure Dance City is part of local, regional, national  and international arts discussions and networks, is represented at key events and viewed as crucial to decision-making processes in the dance and wider cultural and social sectors.

• Be the face of Dance City in professional and community networks and at events in the northeast; communicate and advocate for its plans and ambitions to the widest range of people including politicians, the media, funders, artists, audiences and the public.

Creative 

• Shape, co-create and communicate the creative vision for Dance City. 

• Oversee the development and delivery of a creative programme which appeals to a wide range of audiences, demonstrates excellence, and sets out to grow appetite and demand for diverse dance experiences. 

• Build and manage sustainable commercial and funding partnerships which will enhance the profile of the programme and enable the commissioning, programming and presentation of dance within and beyond Dance City.

• Oversee the evaluation of the programme, to ensure quality, to engage in reflection and implement learning with colleagues.

• Maintain an overview of the local and national dance ecology in order to inform advocacy and planning.

Brand, commercial performance and income 

• Oversee the design and delivery of effective marketing and communications strategies that are developed and effectively delivered, to retain existing and grow new audiences for dance in the northeast and to promote the Dance City brand.

• Be proactive in the development and delivery of effective fundraising and income generation strategies for Dance City, to ensure that contributed income grows and is diversified, and to develop commercial opportunities enabled by the building and programme. 

• Play an active role in identifying and approaching prospective donors, sponsors and funding partners.

• Develop, maintain, and strengthen relationships with existing and potential supporters and to lead on key public funding and donor relationships.

Finance and operations  

• Be accountable for the financial operation of the organisation, ensuring budgets are set and monitored, appropriate financial policies and procedures are in place, compliance with appropriate legal and fiscal frameworks is followed, and that there is timely reporting to the relevant funders and authorities.

• Oversee and ensure the smooth and efficient management of Dance City’s facilities and infrastructure.

• Ensure Dance City remains a visible champion of environmental responsibility.

• Ensure the organisation is fully compliant with all legal requirements, including health and safety, and that all staff are trained appropriately. 

People and culture 

• Set the tone for and model the organisational culture, be an inclusive and consultative leader, championing employee wellbeing and engagement. 

• Ensure that appropriate policies and procedures are in place for recruitment, induction, appraisals and the professional development of staff.

• Ensure the organisation upholds its principles of equity, diversity and inclusion, valuing the wellbeing of all colleagues.

Person specification  

Essential  

• Has held a senior role in a cultural venue or within an organisation with a substantial arts programme or partnerships; is well networked in and beyond the cultural and creative industries. 

• Understanding of the current landscape and eco-system in the cultural sector and awareness of local/national political initiatives that will impact on - and create opportunities for - Dance City and its partner organisations.

• Understanding of the legal, fiscal, social and political context within which the arts operate, and the contribution they make to health, education, social cohesion and civic pride.

• Understanding of the needs of dance as an art form and a commitment to best practice and to promoting inclusion and equality of opportunity.

• An inclusive leader with experience of overseeing organisational transformation and managing change. 

• A track record in relationship building, working in partnership with a range of funders, agencies and organisations, and of successful fundraising and income generation from a range of sources. 

• A strong advocate and compelling storyteller, able to network, represent the organisation, communicate its vision and inspire confidence among existing and potential peers and stakeholders.

• Strong financial literacy and skills, knowledge of charity governance and relevant financial policies and procedures; experience of senior financial accountability.

• Experience of working effectively with a Board of Directors, understanding of best practice in governance and organisational development.

• A commitment to living in the region, able to travel nationally and internationally, and to work some evenings and weekends where there is reasonable expectation to attend events.

Desirable 

• Experience of running a building with a diverse and impactful arts programme. 

• An extensive network in the cultural sector. 

• Experience of significant national/international cultural partnership projects. 

• Experience of managing significant public investment programmes such as ACE NPO, Creative Scotland RFO or equivalent.

Equity, diversity and inclusion 

At Dance City we believe that voices and perspectives from a range of backgrounds and lived experiences make our understanding of the world and the arts more relevant.

We believe that difference is our strength.

Therefore we actively encourage applications from people from all backgrounds and those that are under-represented in our city and region and in dance leadership. 

Friends of the Dales is seeking an outstanding Executive Director to lead our next chapter. We are an independent, dynamic and resilient charity working to protect and enhance the special landscapes, biodiversity and cultural heritage of the Yorkshire Dales, while supporting the wellbeing of local communities and encouraging people from all backgrounds to value, enjoy and protect this remarkable place.

This is an exciting opportunity for a values-driven leader to build on our strong reputation, recent strategic review and ambitious campaigning work. We are looking for someone who can combine strategic vision with hands-on leadership, bringing energy, credibility and expertise to a charity with a proud history and a growing future.

About Friends of the Dales

Friends of the Dales is an independent membership and campaigning charity dedicated to the Yorkshire Dales. We campaign on issues including nature recovery, wildlife, farming, access, housing, transport, climate resilience, landscape management and sustainable rural communities.

Founded in 1981, we are known for our critical and supportive local voice and our collaborative approach to campaigning and influencing policy. We work with partner organisations, local communities, trustees, volunteers and supporters to protect and improve the Dales for future generations.

We also work with the network of National Park Societies and Campaign for National Parks, and we have a strong commitment to widening diversity and inclusion across our charity and the communities we serve.

The Role

The Executive Director will provide strategic leadership, operational management and external representation for the charity. Reporting to the Chair of Trustees, you will be responsible for delivering the Board’s strategic direction and business plan, growing the supporter base, strengthening financial resilience and ensuring our campaigning remains impactful and aligned with our mission and values.

This is a varied and influential role requiring a confident, collaborative and hands-on leader who can balance strategic oversight with day-to-day delivery. You will work closely with trustees, staff, volunteers, members, supporters and external partners to help shape the future of the charity.

What We’re Looking For

We are seeking a candidate with:

● Senior leadership experience or aligned and transferable experience and skills in a charity, membership organisation or similar environment.

● Direct experience or transferable experience of campaigning, influencing, advocacy or policy work.

● Strong organisational leadership and operational management skills.

● Knowledge and experience of fundraising, membership growth, partnership working and charity operations.

● The ability to inspire staff, trustees, volunteers, members and supporters.

● A values-driven approach and a strong understanding of, or connection to, the Yorkshire Dales and the issues affecting it.

Experience in a similar setting may be transferable, and we welcome candidates who can demonstrate the skills, insight and leadership needed to succeed in the role.

Working Arrangements

This is a permanent role, offered as either:

● Part-time: 4 days per week, or.

● Full-time: 37 hours per week.

The salary is £50,000 per annum FTE, with part-time hours paid pro rata.

The role is based at Canal Wharf, Eshton Road, Gargrave, BD23 3PN, with some flexibility around working hours and location by agreement. Regular travel across the Yorkshire Dales and occasional evening and weekend working will be required. Ideally, the successful candidate will live in, or within approximately 30 miles of, the perimeter of the Yorkshire Dales.

We offer:

● 22 days annual leave, rising to 27 days after five years’ service, plus English bank holidays, pro rata for part-time hours.

● Additional paid leave over the Christmas and New Year office closure.

● An enhanced employer pension contribution of 5% via NEST.

Applicants must already have the right to work in the UK, as we are unable to offer sponsorship.

How to Apply

To apply please read the full candidate briefing - available on the Friends of the Dales website - and submit:

● A current CV, including any gaps in employment.

● A supporting statement of no more than 2,000 words, explaining why you wish to apply and how you meet the criteria in the person specification.

● Details of two referees, including one from your current or most recent senior leadership role, with confirmation that you are happy for us to contact them if shortlisted.

● Any dates when you may be unavailable or difficult to contact.

● Any adjustments or accommodations you may require at the interview or presentation stage.

Shortlisted candidates will be invited to a one-day selection event in the Yorkshire Dales, including a short presentation and panel interview. Full details of the presentation topic and interview questions will be shared in advance.

Recruitment Timetable

● Monday 18 May 2026, 5pm: Closing date.

● Week commencing 25 May 2026: Review of applications and shortlisting.

● Week commencing 15 June 2026: Shortlisted candidates invited to the Yorkshire Dales selection day.

● Week commencing 29 June 2026: Candidates informed of outcome.

Equal Opportunities

Friends of the Dales is committed to building a workforce that reflects the community it serves. We welcome applications from all backgrounds and all sections of the community, and we will respect the privacy of any initial approach or expression of interest, whether formal or informal.

Informal Discussion

For an informal and confidential conversation about the role, please contact Jonathan Riley, Chair of Trustees after reviewing the appointment brief.

Visitor Experience Manager

Location: Painswick, Gloucestershire (GL6 6TH)

Hours: 32hrs per week (over 4 days)

Salary: £32,905.60 FTE, equating to £26,324.48 pro-rata Are you a creative and people-focused leader who can turn a great visit into an unforgettable one?

The location

Set in the heart of the Cotswolds, Painswick Rococo Garden is the last surviving Rococo garden in England. Designed in the 1740s as a place to entertain and relax, it remains a place of beauty, surprise and escape. Today, the garden is an independent charity, which offers a unique blend of heritage, horticulture and wildlife, making it a truly special place to work and visit.

Role summary

We have an exciting opportunity for a Visitor Experience Manager to help make every visit to Painswick Rococo Garden warm, inspiring and memorable.

You’ll be an integral part of bringing our beautiful and quirky 18th-century garden to life by leading our programme of events and family trails, interpretation, customer service and presentation standards.

Passionate and enthusiastic, you will deliver a high-quality visitor experience that make visitors feel more connected to the garden.

With a strong commercial and community focus, you’ll grow audiences and income through well-planned, profitable activity and new offers, while supporting safe, compliant day-to-day operations (including duty management and safeguarding responsibilities).

You’ll manage, motivate and develop the visitor experience team, and will lead the volunteer journey, ensuring the volunteer experience is varied, productive and rewarding for all involved.

You’ll champion excellent customer service, so every visitor feels welcome and enjoys a great day out.

Please note: the role includes regular duty management on a rota basis, including weekends, bank holidays and evenings. About you If you’re a people-focused leader with experience in heritage visitor operations and delivering engaging events and interpretation, we’d love to hear from you.

• Hands-on experience of delivering interpretation, events and visitor operations in a heritage/visitor attraction setting.

• Experience of establishing and leading a culture of exceptional customer service.

• Experience of running high-quality, profitable events.

• Team management and leadership skills including coaching, development, motivation, and communication.

• Excellent people and influencing skills, with the ability to build great relationships and work collaboratively, proactively and effectively to achieve the charity’s goals.

• Good understanding of different visitor audiences and the ability to draw on / develop audience insight.

• Excellent organisational and communication skills: able to prioritise, work to tight timescales, and communicate clearly with a wide range of people.

• Understand responsibilities in terms of health and safety, security and data protection in a visitor operations setting and how to manage and minimise risk.

• Ability to manage budgets effectively to maximise income. Demonstrates a responsible attitude to available resources.

• Great IT skills including with Microsoft Office.

• First aid qualification (or willingness to learn).

What we offer

As well as working in a beautiful setting, we offer discretionary benefits including 8% employer pension contribution, free admission, 20% discount in the café and shop, simple lunch, and training and learning opportunities. How to apply Send your CV and covering letter explaining why you’re interested and how you meet the requirements. 

As Service Manager, you will lead Visiting Housing Support services in South West Edinburgh. 

You’ll lead a team of eight staff and support people who are homeless, at risk of homelessness or in unsuitable accommodation. The support will focus on empowering people to sustain their tenancies and live well in stable housing. 

You’ll be managed by the Head of Services and work within a peer group of 7 other managers across the organisation. This service is delivered in partnership with Right There and you’ll work with colleagues across the partnership, sharing a responsibility to develop and embed our partnership approach. 

Overview 

This service is commissioned by City of Edinburgh Council and is in year 2 of a 10 year contract. Your team will support 300-400 people each year through phone support, direct meetings in people’s homes, running drop in sessions and visiting shared houses and other temporary accommodation. Your team will help people understand how to bid for housing; help them access benefits; signpost services to help them with additional concerns including mental health support; and, when the time comes, your team will support them to set up their tenancy in a sustainable way. 

Responsibilities 

Your responsibilities are in four parts: 

• Leading a team 
• Delivering the service 
• Partnership working 
• Upholding the values and culture

Leading a team 

You will lead and line manage a team of eight practitioners and administrative support creating a high-performing, values-led culture where staff feel motivated, supported, and clear in their roles.

• You will take a lead role in the recruitment, onboarding and induction of new staff, ensuring they are equipped and confident from the outset.
• You will provide constructive feedback in real time as well as supporting staff through performance conversations, annual appraisals, and coaching. And, you’ll build a resilient team that can manage complexity, deliver high-quality support, and respond appropriately to safeguarding and risk. 
• You will recommend and organise training for your team and for individuals. 
• You will be a conduit for organisational wide information, ensuing staff feel supported and understand the bigger picture
• Hold registration / You will maintain required professional registration in line with SSSC requirements.
• You will participate in the on-call rota, responding to incidents and providing out-of-hours guidance and decision-making 

Delivering the service 

You are responsible for all aspects of service delivery, from referral to sign off and everything in between. 

• You will generate referrals and oversee the referrals we receive, ensuring they are appropriate for our service and allocated on the basis of need and capacity. Through regular case reviews and audits, you will ensure practice is trauma informed and focused on outcomes. 
• You will lead on compliance and reporting, using internal and external systems to track performance and report on contractual requirements. You will use our case management system In-Form to ensure accurate, up-to-date recording that clearly evidences support, progress, and outcomes.
• You will manage a budget for expenses, training and project costs.
• You will ensure compliance with Care Inspectorate and SSSC standards, maintaining strong casework quality, accurate recording, and effective reporting across the service. 
• You will be the lead on safeguarding and managing risk, supporting staff to manage complex situations safely, with appropriate escalation and shared responsibility. 
• You will use data and learning to strengthen performance, drive improvements, and embed a consistent, high-quality approach across the service. 
• You will identify funding opportunities and support the development of funding applications 

Partnership working 

Partnership working is key to the success of this role and this service. You’ll play a key role in developing partnerships and continuously improving the service—working closely service providers in the local area, the local authority and other stakeholder to strengthen collaboration, identify opportunities to provide support, and drive better outcomes for the people facing homelessness. 

The key partnership however, is the relationship with Right There.

Four Square work with Right There to deliver visiting housing support in the West of the city. Right There are the lead partner and provide the service in the North West, while Four Square operate in the South West. We share some resources and benefit from the support and guidance of a Locality manager based in Right There. This is year two of a ten-year partnership and you will work with colleagues in Four Square and Right There to enhance the partnership and reap the benefits of cross organisation working. 

Three of your team are employed by Right There and you’ll work to ensure seamless management of these staff. You’ll also lead and participate in joint training as well as reporting performance into the partnership. 
 

Upholding our values and culture 

Our values are the essence of what we do. As well as delivering a service, as a leader, you are expected to use our values to elevate the service you manage. This means that you demonstrate ambition, empowerment, integrity and respect in all that you do. And, that you use these values to ensure the service is innovating, responsive and truly has an impact on people experiencing homelessness.

Alongside our values, Four Square promotes a culture based on trust, leadership and curiosity. It’s important that, as a leader, you role model these behaviours, including: 

• Trust – starting from the belief that everyone has good intentions 
• Leadership – supporting everyone to lead by what they say and do 
• Curiosity – encouraging everyone to be interested in what we do and why 

Shared accountabilities 

Alongside other managers, you will: 

• Ensure compliance with legislation and standards
• Contribute to organisational performance and reporting
• Support organisational learning and improvement
• Be visible, accessible, and engaged across services 

Person Specification  

Skills, Values and Attributes 

• Ambitious for people experiencing homelessness; empowers better futures
• Values-led leader who motivates, challenges and supports staff
• Confident managing complexity, risk and safeguarding
• Committed to high standards, quality and continuous improvement
• Acts with integrity and respect
• Builds strong relationships with people, staff and partners
• Clear communicator who gives direction and holds accountability
• Organised and able to prioritise competing demands
• Confident decision-maker in complex, high-risk and multi-agency contexts
• Strong coordination skills across systems, deadlines and priorities
• Understanding of homelessness

Qualifications and Experience 

• SVQ Level 4 (or working towards), or SVQ Level 3 meeting SSSC requirements
• Membership of the Protection of Vulnerable Groups (PVG) scheme.
• Relevant qualification in Housing, Social Care or related field (desirable)
• Experience managing or supervising staff, including performance conversations
• Experience supporting people with homelessness or complex needs
• Strong knowledge of risk, safeguarding and trauma-informed practice
• Confident using case management/reporting systems (e.g. In-Form, ECCO)
• Experience of multi-agency and partnership working
• Experience overseeing complex casework
• Experience in service development and inspection readiness

On-Call Requirements 

• Will participate in an on-call rota covering one week in four and annual leave cover when required, including evenings, weekends and occasional overnight cover
• Able to respond to incidents, provide guidance and make decisions in a timely manner while on-call
• Flexible and responsive to the needs of the service

The person will: 

• Attend and participate in Monthly reflective practice groups.
• Attend, prepare for Quality Assurance Meeting
• Attend Quarterly Care Inspectorate service self-Assessment Meetings 
• Facilitate Monthly meetings with staff teams, recording meeting minutes and uploading documentation. 

Download the job pack to find out more about the role.

Key Dates:

• Closing date: 15.05.2026 
• Shortlisting complete: 20.05.2026 
• Interview invites issued:21.05.2026 
• Interview dates: Tuesday 26.05.26 and Wednesday 27.05.26 

Role: Interim Director of Fundraising (Maternity Cover)

Hours: Full-time

Remuneration: Up to £80,000 GBP gross annual pro rata (dependent on experience). We are open to considering applications on a substantial part-time basis for the right candidate.

Right to work: Applications are accepted only from those with the right to work in the UK.

Duration: Approx. 8 months from starting late July

Location: UK-based; UK-Med is based in Manchester – postholder would need to agree sufficient attendance in Manchester office.

Can you provide inspiring interim leadership to drive fundraising growth that powers humanitarian impact?

UK-Med is a frontline medical aid charity founded on the values and expertise of the UK’s National Health Service (NHS). For more than 30 years we’ve been working towards a world where everyone gets the healthcare they need when emergencies hit.

We are seeking an Interim Director of Fundraising (Maternity Cover) to lead our fundraising and communications function, accelerating voluntary income growth to support the organisation’s humanitarian impact.

As a key member of our leadership team, you will lead and deliver our fundraising and communications strategy to maximise emergency fundraising, build a community of advocates and repeat givers and build meaningful partnerships with philanthropists and foundations. Our small and talented Communications Team, focused on growing our audiences and awareness across media and digital channels, reports into this role.

If you are an experienced fundraising leader with an international or humanitarian background and a proven track record of delivering exceptional interim leadership that drives income growth, we would love to hear from you.

How to apply

We strongly recommend that you read the Candidate Information Pack – Interim Director of Fundraising - April 2026 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Response to the following question:

• A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification

Please apply as soon as possible and no later than 17th April 2026.

This role is based in the UK, and applications are accepted only from candidates with the right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Little Village makes a big difference to families with babies and young children living in poverty across London. Via its network of baby banks and partners such as Family Hubs, community organisations and all of London’s maternity units, the charity passes on pre-loved goods from one family to another – clothes, toys and equipment – so that many more children have the essential things they need to thrive.

Families are supported through welcoming hubs or home deliveries, and connected into a wider network of support in community settings, while Little Village also raises its voice to highlight the realities of child poverty.

Little Village is entering an exciting new phase as it approaches its 10-year milestone and prepares to launch its next strategy. QuarterFive are partneruing with Little Villag to find a Director of Fundraising, Marketing & Communications to play a central role in shaping its future – leading how the organisation grows income, strengthens its brand and amplifies its voice. Sitting on the Senior Leadership Team, you will lead a newly integrated fundraising, marketing and communications department, driving a cohesive, high-performing function and building on strong foundations to deliver a more strategic, scalable and insight-led approach.

With an income base with high potential for growth and particular strength in high-value fundraising, there is significant opportunity to grow and diversify income further, while also increasing visibility and influence at a time when public awareness of child poverty is rising.

We are looking for a strategic and hands-on leader with a track record in delivering income growth. You will be motivated by impact and excited to help drive Little Village’s next phase, strengthening long-term income and increasing its influence.

This role is home-based with regular travel to Little Village hubs across London. Core hours: 09:30-15:00. Weekly or fortnightly team and SLT meetings in London plus other meetings as needed.

As Director of Fundraising, Marketing & Communications, you will:

• Lead and deliver an integrated fundraising, marketing and communications strategy aligned to organisational priorities
• Set and achieve ambitious income targets across multiple streams, including high-value philanthropy and partnerships
• Develop a more structured, data-informed approach to fundraising, including pipelines, forecasting and performance management
• Oversee brand and communications, ensuring a clear, compelling and consistent narrative
• Build and steward relationships with major donors, partners and senior stakeholders
• Act as a senior ambassador, raising Little Village’s profile and influence
• Lead and develop a high-performing, collaborative team

Essential skills and experience:

• A strong track record of developing and delivering successful multi-stream fundraising strategies, weighted towards high value income streams including major donors, corporates, and trusts and foundations
• Proven success in securing significant and multi-year funding
• Experience leading and developing high-performing teams
• Exposure to or interest in mass fundraising
• Strong financial, forecasting and pipeline management skills
• Expertise in working with senior stakeholders/volunteers, ideally including reporting to Committees and Trustee boards
• A successful track record of involvement in launching, managing, and evaluating campaigns
• Strong understanding of brand management, digital engagement, and integrated campaigns across multiple channels
• Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics
• A data-informed approach, with experience using insight and systems to drive performance
• Excellent influencing, relationship-building and storytelling skills

Desirable:

• Experience leading an integrated fundraising and communications function within a frontline charity
• Experience of using Beacon CRM
• Lived or personal experience of the issues faced by the families Little Village supports

Diversity and Inclusion:

Little Village operates in London, one of the most diverse cities in the world. The charity are working towards a goal where their team fully reflects that diversity and difference in lived experiences and strongly encourage applications from under-represented groups including: people from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ people, people with disabilities, people with lived experience of poverty either personally or through family, experience of the care system, non-graduates and first-in-family graduates. As part of their commitment to fairer recruitment, all applications will be assessed without names and any protected characteristics.

As part of our commitment to increasing representation of people from Black, Asian and Minority Ethnic backgrounds, we are piloting a Guaranteed Interview Scheme (GIS) for this role, as a new approach to make our recruitment more equitable. If you identify as Black, Asian or other Minority Ethnic backgrounds and meet the essential criteria for the role, you can choose to opt in to the GIS. We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview/ assessment. See the applicant pack for further details.

Employee benefits include:

• 25 days per year annual leave plus bank holidays (pro rata for those working fewer than 35 hours per week)
• Team members are usually given time off between Christmas and New Year, which doesn’t come off your allowance
• Pension contributions matched by 3%
• A period of sick leave at full pay regardless of length of service
• Enhanced family friendly policies including Maternity, Paternity, Shared Parental Leave and Adoption pay, with a Fertility Policy designed to support employees during fertility investigations and treatment
• Death in Service benefit (x3 annual salary)
• Employee Assistance Programme
• Rewards Gateway and Tickets for Good

ABOUT THE ROLE

NOTE: The title has been changed to Education Project Manager.
This is very much a Project Manager role who would have also experience with events in Education.

Our UK education programme sits at the heart of BPNA’s charitable mission and is a significant source of income - delivering to over 1000 short-course attendees and over 700 conference delegates annually across virtual and face-to-face formats. We also run a distance learning programme and a support new course development, with faculty across the UK.

This is a senior, varied and highly rewarding role. The post-holder works closely with the Director of Education, Executive Director, education committees, and a wide network of faculty and external partners.

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further.
We are seeking to appoint a UK Education Manager to join our small team which is based across our Bolton and London offices. This is a 18 months fixed-term contract with the intention to transition to a permanent contract based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week).

JOB PURPOSE

The UK Education Manager provides operational leadership and supports strategic direction for BPNA’s UK education portfolio. The role is accountable for the short-course programme (about 36 courses per year), the annual conference, distance learning support, Instructor Training Day, new course development and faculty development. The post oversees budget responsibility for UK Education and Conference income, which together represent a substantial proportion of BPNA’s annual turnover.

This role is based at the Bolton office, where you will lead two of the BPNA Education team while working and liaising with the Education Content Co-Ordinator, based in the London office

The post-holder is an active member of the BPNA Secretariat Management Team, and serves as Secretary to the Education, Quality & Standards Committee and related steering groups. The role requires leadership, sound judgement and a hands-on, highly organised approach to complex programme delivery.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense.  You will also have diplomatic skills and the ability to build good relationships.  You will need to be flexible, have an ability to problem-solve on-site and online, organise highly educated people whilst remaining calm and maintaining a sense of humour.

We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.  

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 7% employer contribution.

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home.

With your line manager and the team you oversee, you will agree how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 4 May 2026

Interviews aimed for: 11 or 12 May 2026 (please keep available). Please do clearly inform us if for some reason you can’t make that date in person in your application.
Aimed start date of this role will be as soon as possible.

Please note that only shortlisted candidates will be contacted.

For the full Job Description and Person Specification, see the attachment below

We’re looking for a dynamic, entrepreneurial self-starter to lead and grow commercial income at West Horsley Place. This is an exciting opportunity for a creative thinker with strong sales experience who can spot new opportunities, develop fresh ideas and turn them into successful, income-generating activity from concept through to delivery.

Job Description: Commercial Income Lead

Location: West Horsley Place (hybrid working considered)
Reporting to: Deputy Director
Hours: 0.8 Part Time

Contract: Fixed-term contract (12 months) with the option to extend.

We are open to a range of contract models, including freelance arrangements, annualised hours, job share or alternative part-time structures. Applicants with experience delivering events at a senior level are encouraged to propose a working arrangement that supports effective sales performance and event delivery.

Working pattern: Working hours will be agreed to meet business needs, with regular evening and weekend work required to deliver events
Salary: £35,000 for 0.8 Part Time (£43,750 FTE)

Role purpose

The Commercial Income Lead is a senior, entrepreneurial role responsible for shaping, growing and diversifying West Horsley Place’s commercial income.

This is a highly proactive position for a self-starter who thrives on identifying opportunity, creating new sales channels and turning ideas into deliverable, income-generating activity. The postholder will develop and lead commercial strategy while remaining closely involved in hands-on sales, client management and on-site delivery.

The role oversees a broad portfolio including corporate venue hire, filming and photography, third-party commercial activity and estate partnerships. It also provides strategic oversight of weddings and private events, line-managing the Weddings & Private Events Coordinator who leads day-to-day sales and delivery in that area.

Key responsibilities

Commercial leadership & strategy

• Develop and lead a clear commercial income strategy, aligned with the Trust’s charitable purpose and long-term sustainability.
• Identify, test and launch new sales channels, commercial products and partnerships, taking ideas from concept to implementation.
• Drive income growth by improving yield, diversifying offer and unlocking under-utilised assets across the house and estate.
• Monitor market trends and competitor activity, using insight to evolve pricing, positioning and proposition.

Sales & business development

• Personally lead sales activity for corporate hire, filming/location hire and other non-wedding commercial use.
• Build and maintain strong relationships with clients, agents, production companies and partners to generate repeat business and referrals.
• Represent West Horsley Place confidently in commercial negotiations and external relationships.

Planning & delivery

• Act as commercial lead for the planning and on-site delivery of non-wedding hires and events.
• Ensure high standards of delivery, client experience, risk management and operational coordination.
• Work closely with colleagues, contractors and tenants to ensure smooth delivery with minimal impact on public activity.
• Review performance and delivery post-event, embedding learning and continuous improvement.

Filming, traders & partnerships

• Serve as principal contact for filming and location hire, including management of the relationship with the location agency.
• Oversee relationships with regular and seasonal traders and third-party hirers.
• Identify, negotiate and secure commercial partnerships and estate-based opportunities that align with the Trust’s values and character.

Weddings & private events – strategic oversight

• Provide strategic oversight of weddings and private events to ensure alignment with wider commercial objectives.
• Line-manage the Weddings & Private Events Coordinator, setting priorities, supporting development and monitoring performance.
• Enable cross-support between weddings and other events where appropriate, while protecting the coordinator’s primary focus on wedding sales and delivery.

Organisational contribution

• Contribute to Trust-wide planning, commercial thinking and income development.
• Support Trust-led events and fundraising activity as required.
• Champion continuous improvement, new ways of working and a confident commercial culture.
• Undertake other reasonable duties as required.

Person Specification

Attributes

• Warm, welcoming and highly professional manner.
• Confident, proactive and commercially minded.
• Highly organised, detail-oriented and solutions-focused.
• Excellent relationship-builder with the ability to work positively with colleagues, volunteers, trustees, tenants, contractors and external clients.
• Calm under pressure, flexible and adaptable in a busy events environment.

Skills and experience

Essential

• Proven experience in commercial sales, business development or income generation (typically 3+ years).
• Experience of venue hire, events, hospitality or visitor-attraction environments.
• Strong commercial judgement, with a track record of meeting income targets.
• Confident people manager with line management experience.
• Excellent relationship-building, negotiation and client-handling skills.
• Highly organised, adaptable and calm under pressure.
• Willingness to work evenings and weekends as required.

Desirable

• Experience working in a charity or small organisation with mixed commercial objectives.
• Knowledge of estate-based commercial models (tenancies, concessions, licences).