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Fantastic opportunity at Age UK for an experienced direct marketing professional! Based in the Loyalty Team, this Direct Marketing Manager role will be responsible for stewarding donors by delivering excellent supporter experiences on a mass level across a number of channels. Working with a range of stakeholders, you'll bring project management skills, data fluency and a strategic mindset to design journeys which deepen Age UK's relationships with our charity audiences, growing income across cash, regular giving and in memory support.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve occasional travel, including some overnight stays. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK internal grade 5L
Last date for applications Tuesday, 9th September 2025
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Proven experience within the direct marketing discipline, with a successful record of driving cash and regular giving income through online and offline marketing activities, such as direct mail, telemarketing and email campaigns. A, I
- Proven financial planning experience, including reforecasting and budget-setting, with a history of making strategic decision making when building forecasts. A, I
- Extensive experience analysing and reporting on the performance of online and offline Direct Marketing campaigns in order to maximise income. A, I
- Experience of using databases for reporting. A, I
Skills and Knowledge
- Clear communication and interpersonal skills, with the ability to work with people at all levels. I
- Ability to work on own initiative as well as part of a team. I
- Confident proactively finding solutions in complex situations, navigating different stakeholder needs and expectations. I
- Highly organised and ability to manage a range of competing priorities at the same time. I, T
- An understanding of charity stewardship programmes and how to drive supporter loyalty. A, I
- Excellent project management skills. A, I, T
- Strong numerical and analytical skills. I, T
- Ability to critically assess concepts and copy based on fundraising best practice, in order to meet income targets. A, I, T
- Proficient in the use of MS Office applications, particularly Excel and Word. T
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience of line management and performance management. I
Skills and Knowledge
- Knowledge of the function of a Fundraising division, and the role of Individual Giving within this. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Peer Involvement Worker (Band 4)
37.5 hours per week
Fixed Term – 12 months
Springfield University Hospital
Salary range : £33,094 - £36,195 Pro rota per annum inclusive of Inner London HCAs
Closing date 09/09/2025
1. Job overview:
We are recruiting a Peer Involvement Worker to join the Involvement Team and become part of a vibrant and ambitious Lived Experience Workforce. It is essential that applicants have personal lived experience of mental and emotional distress, and personal experience of accessing secondary care mental health services, or experience of caring for, or supporting someone who has. Please note that experience of working in mental health related services alone will not meet this criterion.
The Peer Involvement Worker will work primarily within the coproduction and involvement workstream, supporting the Trust to develop meaningful and impactful coproduction and involvement opportunities for people with lived experience of Trust services, their carers, family, and friends.
Through joining the Lived Experience Network, people with lived experience of Trust services are offered the opportunity to use their lived experience within activities that support the development and improvement of services. We refer to ‘service users and carers’ as Lived Experience Members, and people with lived experience of Trust services.
Involvement & Coproduction opportunities include involvement in recruitment and selection; lived experience networks and forums; sharing lived experience in staff training; co-delivering training; inspections of services; developing information; lived experience involvement in project and focus groups, committees, and governance meetings; reviewing and developing policies, procedures, and ways of working; service design, redesign, and transformation.
Career Progression pathways and development opportunities:
We are committed to getting the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. Within the Involvement Team we offer a career pathway for a variety of lived experience roles from band 3 up to band 8a.
2. Main duties of the role:
You will use your lived experience, peer support values and principles to support people with lived experience of Trust services to join the Lived Experience Network. The post holder will build connections with Lived Experience Members, gaining an understanding of their lived experience of services, their interests and what they would like to gain from taking part. You will use this knowledge to support members to become involved in activities that align with their lived experience, and to assist the Involvement Administrative Coordinator in reviewing expressions of interests and selecting members for opportunities.
The Peer Involvement Worker role involves supporting members in their involvement through 1 to 1 check-ins, training, group sessions, and by offering support before, during and after involvement activities. You will play a role in supporting the development and delivery of the Lived Experience Member Training & Support Framework.
The post holder will contact and visit teams and people in services to recruit new members and to develop staff awareness of involvement and coproduction. You will offer support to staff to plan, advertise, and run involvement activities with the aim of developing meaningful and impactful involvement.
Flexible working:
We are proud to offer agile and flexible working opportunities as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
3. About us:
The Involvement Team oversees four priority areas of lived experience involvement across the Trust that support the creation of opportunities for people with lived experience to share their perspectives to shape how services are developed, delivered, and improved. The Involvement Team workstreams are:
1. Involvement & Coproduction
2. Carer Initiatives, including Triangle of Care
3. Volunteer Workforce
4. Peer Support & Lived Experience Workforce
Collectively the team work to achieve the objectives set out in the Coproduction, Involvement, Service User and Carer Experience - A unified approach 2022-2025.
The Involvement Team office is based in Elizabeth Newton Building at Springfield Hospital.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
About our locations:
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are now opening. Springfield is close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Job description:
JOB SUMMARY
1. To work alongside the Involvement Project Lead, the Involvement Administrative Coordinator, two Peer Involvement Coordinators, and the wider Involvement Team.
2. Use peer support values and principles within the context of supporting people to take part in involvement and coproduction activities.
3. Support people with lived experience of trust services through the registration process to enable them to join the Lived Experience Network.
4. Build connections with Lived Experience Members, gaining an understanding of their lived experience of services, their interests and what they may want to gain from taking part actively. Using this knowledge to support them to become involved in involvement and coproduction activities.
5. Support members in their involvement through 1 to 1 check-ins, group facilitation, and by offering support before, during and after involvement activities.
6. Through the wisdom of their own lived experience, and a respect for the diversity of perspectives and experiences, the postholder will challenge stigma and inspire hope and a belief that recovery is possible.
7. Support with the management of the central point of contact for the Involvement Team via the team shared inbox, telephone number and office drop-in (Monday to Friday 9am to 5pm).
8. Provide efficient and professional face to face, telephone and virtual contact and support functions for trust service users, carers, and staff.
9. Offer support to respond to staff and member enquiries; requests to promote involvement opportunities to the Lived Experience Network; selecting members for opportunities and responding to new joiner interest.
10. Offer support to staff to plan, advertise, and run involvement activities with the aim of developing meaningful / impactful involvement.
11. Maintain appropriate records and support the collation of data to demonstrate the team’s outputs and impact.
KEY RESULT AREAS
SERVICE IMPROVEMENT
1. Support the development and delivery of the Lived Experience Member Training & Support Framework.
2. Contact and visit teams and people in services to recruit new members and to develop staff awareness of involvement and coproduction.
3. Work in a way that promotes diversity, equity, and inclusion, demonstrating an awareness of the impact of intersectionality, to expand the diversity of people taking part in involvement and coproduction activities.
4. Lead specific projects and involvement initiatives taking full responsibility for all aspects of the organisation, planning, and delivery of that opportunity, complimenting the role of the Involvement Administrative Coordinator, and staff supporting the activity.
5. Support staff and the trust to create opportunities that ensure that the organisation listens to people who have first-hand experience of accessing its services; of what they need, what works well, what doesn’t.
6. Support staff and the trust to seek, reflect on and be responsive to the perspectives, experiences and needs of people, to enable the organisation to improve, develop and deliver safe, high quality patient care.
7. Enable each of the Trust’s service lines to have a dedicated resource to support involving service users and carers in their governance, service design and redesign, and other involvement activities.
8. To promote shared decision making and support service users and / or carers to be empowered to make choices.
9. Where relevant and appropriate, to support service users and carers in accessing services and activities in their communities to promote community relationships, socially valued roles and support the navigation of barriers to social inclusion.
10. To identify and maintain positive links with community and partnership agencies, as appropriate.
Registered Charity
Thank you!
Donnington Doorstep Family Centre is an independent, community-based children’s centre, governed by a board of trustees, delivering a range of universal and specialist services. From our purpose-built centre in East Oxford, running for 40 years, our activities focus on play, learning, support, and youth and community development.
This is an exciting new post with responsibility for the management of Doorstep’s core service provision. We are looking for a manager to oversee both our Early Years and Youth Work service, however, we will also consider someone with expertise in one of these areas.
You will be committed to our vision and values and to making a difference to the lives of children, young people and families in OX4.
Closing date: 5pm Thursday 18 September 2025
Interview date: Thursday 25 September 2025
Registered Charity
6 - 10
Doorstep provides holistic support that is co-created with children, young people and families through building relationships and creating safe spaces
The client requests no contact from agencies or media sales.
Thank you!
In the words of Nobel Laureate Abhijit Banerjee, "Pratham's impact on the lives of millions of kids has been tremendous; it is quite simply an exceptional, best-in-class organisation that has managed to scale across India."
Founded in India, Pratham has become one of the world’s most influential education charities—pioneering cost-effective, evidence-based solutions that have transformed learning for millions of children. Now, through Pratham UK and our global partners, we’re taking these proven programmes to communities across the Global South—from rural India to sub-Saharan Africa, and soon to Latin America, with a new office opening in Bogotá, Colombia.
In the UK, we’ve grown income from £350k to £1.7m in just four years, powered by a committed network of high-net-worth individuals and philanthropists—many from the Indian diaspora. We’re aiming even higher, with a goal of £4m annually by 2030 - our US sister charity raise $30m a year and $20m is raised in India, the programmes are effective and highly scalable.
We’re seeking a talented Head of Philanthropy and Special Events to lead major donor fundraising, oversee our flagship gala, and expand our high-value events. This is your chance to shape the growth of a pioneering Indian NGO with truly global impact.
The client requests no contact from agencies or media sales.
Thank you!
ROLE DESCRIPTION
As Finance and Operations officer, you will report to the Operations and Systems Manager and will be a key member of the Operations team. This role is vital to the support of the wider organisation, being the go-to person for financial, HR and IT enquiries.
In this role at Get Further, you’ll have the opportunity to build on your operational experience within a dynamic and mission-driven charity. No two days are the same, you'll play a key role in supporting day-to-day operations while contributing to a range of projects that help drive our work forward. This is also a chance to shape your own development, gaining valuable insight and skills as you grow within the role.
Finance Administration
- Manage day-to-day bookkeeping using Xero, including importing and coding invoices for approval, raising sales invoices, and supporting bank reconciliation.
- Prepare and issue contracts and invoices for colleges, freelancers, and central team members.
- Manage credit control by coordinating weekly payment runs and liaising with debtors to ensure timely payment.
- Prepare monthly payroll submissions, including reconciling tutor hours, holiday pay and training.
- Support the preparation of monthly management accounts and financial reports for internal budget holders.
- Assist with compiling financial information for the Fundraising Team as required.
HR and Policy Administration
- Help maintain our policy library, ensuring all charity policies remain compliant and up to date.
- Keep the Employee Handbook current, reflecting the latest internal policies and procedures.
- Assist the Operations & Systems Manager in planning and delivering our termly Team Days.
- Coordinate staff benefits, including the Employee Assistance Programme (EAP), staff training, pensions, Access to Work applications, and workstation assessments.
- Working with Hiring managers for the central recruitment process to advertise roles, coordinating interviews and communications with applicants.
- Onboard new starters, conducting all pre-employment checks, organising computers and equipment, arranging access to systems etc.
- Managing reference requests for past tutors.
IT and Equipment management
- Support the Operations & Systems Manager in maintaining oversight of IT hardware, phones, and other equipment – including managing logistics and phasing out older kit.
- Act as the first point of contact for the team on IT matters, liaising with our external IT provider and tracking outstanding tasks and support hours used.
Office tasks
- Liaise with the Charity we share offices with regarding office facilities and help maintain office supplies and equipment levels.
- Manage keyholder records, ensuring an accurate log of staff with key and fob access to the office.
General Administration
- Monitor and respond to shared mailboxes, ensuring timely and appropriate handling of enquiries or redirecting them as needed.
- Provide additional programme support where required – including booking conferences and ordering printed materials or resources.
- Respond to internal queries and offer cross-team support on financial, HR, and IT matters.
For the full breakdown of responsibilities and personal specification, please see the recruitment pack.
Registered Charity
21 - 50
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
The client requests no contact from agencies or media sales.
Thank you!
ROLE DESCRIPTION
As leaders within Get Further, our Programme Managers play an important part in managing the delivery of our tuition programmes and the growth and development of the organisation. The successful applicant will take over the case load of one of our Programme Managers while she is on secondment to another project. The key outcomes for this role are:
- Team: Directly line manage a team of 3-6 Programme Coordinators and Salaried Tutors and be accountable for the management of tutors within your colleges, contributing to Get Further as a whole meeting or exceeding our programme delivery KPIs
- FE partners: Achieve high FE partner satisfaction by delivering a high impact programme and developing strong relationships at multiple levels with our existing and prospective FE partners.
- Strategy and organisational development: Lead strategic projects and priorities as needed to develop the organisation, programmes and programme delivery.
- Project: Work closely with the Head of Resits Tuition Programme to support in the medium-term implementation of the EEF RCT.
As Get Further is a rapidly growing organisation, you will be encouraged to find new solutions to operational challenges and suggest better ways of working where possible, and you will be encouraged to take on bigger projects and carve out areas of responsibility for yourself depending on your interests.
This role is a fantastic opportunity for someone who is passionate about improving social mobility and tackling educational inequality. It will be of particular interest to someone wanting to further develop their managerial and stakeholder experience whist also being able to lead the charity across aspects of its work.
Get Further is committed to the quality of the roles we offer. The successful candidate will be offered genuine learning and development opportunities and the chance to join meetings and networks with senior leaders across the education system.
MAIN DUTIES AND RESPONSIBILITIES
The successful candidate will be an accomplished professional, with experience of working effectively in the education sector, or at manager / senior officer level in a programme management role. They will build positive, supportive relationships with college teachers, team members, tutors, and wider stakeholders. They will be a constructive and pro-active manager of people, with a commitment to delivering excellent standards within their team.
Programme Coordinators
You will be responsible for line managing a team of 3-6 Programme Coordinators to deliver a high impact programme that achieves or exceeds Get Further’s organisational KPIs. To achieve this, we expect you will:
- Hold PCs to high standards of programme delivery
- Build an effective and high performing PC team
- Play an active role in ensuring that the programmes team as a whole is on track to meet or exceed programme delivery KPIs
- Support PCs with their professional development
Tutors
Our tutors are instrumental to us delivering a high-impact programme. You will be accountable for the overall high performance of the tutors delivering tuition within the FE partners for which you are responsible. To achieve this, we expect you will:
- Support and hold PCs to account for the frontline management of tutors and lead tutors
- Resolve or further escalate tutor performance management issues that PCs have escalated as per the Tutor Performance Policy
- Ensure that performance management issues are effectively tracked and made visible to the CPO and work with the CPO and wider Executive team to resolve persistent issues
- Along with Curriculum Managers, lead the design and delivery of tutor training, ongoing tutor development, and the tutor community work
FE Partners
You will be responsible for delivering high impact programmes with Get Further’s FE partners, including ensuring that we achieve programme quality and impact KPIs and developing strong relationships at multiple levels within our FE partner. To achieve this we expect you will:
- Line manage a team of PCs to deliver a high impact programme
- Proactively build high quality working relationships with staff within our FE partners
- Understand college needs and concerns so that we can proactively address them during programme delivery
- Proactively look for ways that we can work more closely with colleges and demonstrating our value to them and commitment to the FE sector
- Lead the preparation of college level impact reports and ensure the ongoing effective capture of impact data, testimonials and case studies to support report creation
Strategic projects and priorities
Get Further is a fast-developing charity, as a member of our small but mighty team we want our programme managers to be true leaders within the organisation, playing an active role in shaping and developing the charity into the future.
- Over the course of the year, we work on various strategic projects and priorities to advance the overall running of Get Further and you may have the opportunity to take a leadership role in these.
- You will have opportunities to engage and provide input, as well as your own project ideas, at an Exec and Board level on Get Further’s longer term strategy and direction.
Sales
- Collaborating with the Head of Resits Tuition Programmes to support and engage in sales activities to ensure Get Further meets growth goals related to college partnerships and student numbers, while securing new partnerships in key regions and areas for expansion. In the medium-term these goals will be closely tied to the requirements of the EEF RCT.
- Support in achieving KPIs with regards to college sales and renewals by email outreach and holding meetings.
- Lead renewal conversations with FE partners and support new relationships as needed
Overall development of Get Further
As a member of a high-impact and committed team, you will also:
- Work closely with the rest of the Get Further Team and align with our inclusive and supportive culture.
- Prioritise Safeguarding and the safety of the young people we work with. Follow every element of the safeguarding policy without fail.
- Represent Get Further's vision and values when meeting anyone working with or connected to the charity.
- Take on other responsibilities commensurate with this role as needed.
Registered Charity
21 - 50
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
The client requests no contact from agencies or media sales.
Thank you!
Background to Role
Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings.
About the Role
We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers, 2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.
Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.
Some duties will include (but are not limited to) –
- Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
- Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
- Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
- Oversee recruitment and support for volunteers across the service.
- Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
- This list is not exhaustive.
Closing date for applications: 12pm, 18th September 2025
Interview Dates: 24th September 2025
This post is subject to a Disclosure and Barring Service check
CV’s will not be accepted
Registered Charity
51 - 100
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.