Education and training manager jobs
Job Description
Job Title: | Senior Casework Administrator |
Location: | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting to: | Immigration Department Manager |
Salary and benefits: | £24,000 to £26,000 per year
Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | 12-month fixed term with a strong possibility of Extension |
Probation Period: | 6 months |
Annual leave: | 21 days + 1 concessionary day and 8 Bank holidays |
This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Senior Casework Administrator authorised by the Immigration Advice Authority (IAA), formerly known as OISC.
RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.
For over 25 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become
equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.
The successful candidate will join RMC’s Immigration department and play a key role in supporting our qualified Caseworkers in delivering immigration advice and conducting casework within the IAA framework.
RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.
Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.
Purpose of the Role:
Main duties and responsibilities
· Provide administrative support to Caseworkers across all our offices during their conduct of their immigration cases (including supporting with the intake of client information, preparing documents, handling further evidence requests and maintain case files up to date)
· Contact clients and arrange appointments as required
· Draft routine correspondence under supervision (e.g. case notes, closing letters, emails)
· Ensure accurate information is recorded in our case management system and that all case files are up-to-date
· Track deadlines and ensure applications and documents are submitted in time
· Delegate administrative tasks and supervise Legal Assistant (Placement) students
· Work with the Immigration Department Manager and the Quality Assurance Officer to ensure adherence to quality standards and IAA requirements
· Maintain confidentiality
· Work in compliance with the IAA regulatory framework and the Code of Standards as well as GDPR requirements
· Provide general administrative support to the Casework Team, including scanning, filing, and document management.
Person Specification
Knowledge, Abilities and Skills
Essential
· Strong administrative and organisations skills with attention to detail
· Experience of using case management systems
· Knowledge of Microsoft Office
· Clear understanding of confidentially/Data Protection
· Excellent communication and interpersonal skills
· Ability to work under pressure and to tight deadlines
· Structured and organised
· Ability to work sensitively and flexibly with vulnerable clients and people from diverse backgrounds
Desirable
· Experience working in an administrative role within a legal, charity, law firm or public sector setting
· IAA qualification (current or previous) or Law degree
· Knowledge of UK immigration and asylum processes
· Experience working under regulatory or compliance frameworks
· Paralegal/Secretarial qualification.
· Previous experience working with vulnerable clients
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the
post holder may be required to perform work not specifically referred to above. Such
duties will fall within the scope of the job within the appropriate pay grade. The job
description will therefore be subject to periodic review with the post holder to ensure it
accurately reflects the duties that are being performed.
Equal Opportunities
We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.
Closing date: Tuesday, 30 September 2025, by 5:00 pm.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Coordinator to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.
This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunities to different communities of interest.
Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.
The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.
The client requests no contact from agencies or media sales.
Ambitious Senior Support Worker looking to step up?
Or maybe you are leading a team but aren't happy where you are?
We want to hear from you!
We are currently seeking a Team Manager to play a vital role in ensuring CCP's expanding Independent Living Support Services for young people leaving care in Gloucestershire, Worcestershire and surrounding counties meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at our Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of our properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Experience in supporting young people with independent living, and management is essential. We are also offering a £2,000 welcome bonus to any successful external applicant (please see bottom of advert for full details).
Why should you consider this opportunity?
Work with and lead an established team, with the average length of service over 3.5 years.
Support from a very well established and tight knit senior management team with decades of experience.
Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20 across 5 counties.
You'll re-enforce, positive support being delivered and establish the same standards in new placements.
You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills.
You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers.
Who are we?
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.
Why join us?
- 25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^
- Enhanced pension
- Enhanced sick pay
- Death in service benefit
- Free subscription to Benenden healthcare cashback plan or Perkbox discounts
- 45p Business Mileage^^
- Investors in People Gold accredited employer, committed to making the workplace better for you.
- Comprehensive induction and ongoing training and development.
- Option to join various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
- In-house Workplace Welfare Manager for support when needed.
Are Your Values Aligned with Ours?
We look for staff who embody our SPIRIT values:
- Show gratitude and appreciation of others.
- Demonstrate personal and professional Pride.
- Integrity is everything.
- Reflect and learn.
- Continuous Improvement.
- Take your best self wherever you go.
Apply Today if you share our values and are ready to make a meaningful difference.
Terms and conditions of welcome bonus:
- Only available to people who have never previously worked for CCP
- Structured as two payments, 50% after your first successful month and 50% paid after successfully completing your probation period, provided you aren't working your notice period
- The welcome bonus is only payable for contracted positions, not bank/sessional workers
- Unlike other welcome bonuses, we will pay the NI and tax so that you take home the full amount
Position: Team Manager (999)
Hours: Full-time 37.5 hours per week
Contract: Permanent
Location: Gloucester, Worcester and surrounding areas.
Pay: £26,550-£29,400, depending on experience
Closing Date: 25th September 2025 - CCP reserves the right to close the job advert early if needed.
CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.
^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year.
^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use.
INDHP
REF-223708
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems.
This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery.
Client Support duties include:
- Support client enquiries by using in depth mental health skills to triage effectively
- Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
- To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
- To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
- Contribute to the development of a safe welcoming environment
- Provide support for clients when they may be experiencing emotional distress.
Service support duties include:
- Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
- Utilising and updating the client database/s for client enquiries, client information and changes to services
- Working with service managers to ensure homogeny of client referral information and processes
- Supporting clients and services by keeping an up to date understanding and log of internal services
Volunteer Co-ordination duties include:
- Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
- Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities
Please see the attached job description, which includes all duties and skills required.
This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday.
£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year.
The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.
The client requests no contact from agencies or media sales.
Job Description
Job Title: | IAA Caseworker level 1 or 2 |
Location | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting To: | Immigration Department Manager |
Salary and benefits: | IAA Level 1: £26,500–£28,000 (dependent on experience) IAA Level 2: £29,000–£31,000 (dependent on experience) Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | 12-month fixed term with a strong possibility of extension |
Probation period: | 6 Months |
Annual Leave: | 21 days + 1 concessionary day and 8 Bank Holidays |
About the role
This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.
For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.
The successful candidate will join RMC’s Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover—rising from £776k to £2.8 million in the past five years.
RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.
Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.
Purpose of the Role:
Main duties and responsibilities
All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:
Casework and client care:
· To provide one-to-one specialist advice in immigration and asylum area of law
· To provide thorough, professional, high quality and timely casework and advice
· To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed
· To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner
· To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards
· To maintain confidentiality in all dealings with clients
Training and development:
· To keep up to date with changes in the law
· To attend training and share learning and good practice with other advisors
· To keep a record of your attendance on training courses
· To provide internal and/or external immigration training when required by management
Teamwork:
· To share casework knowledge and experience within the team
· To mentor, support and/or supervise colleagues on a lower level of IAA regulation
Projects and Engagement:
· To take responsibility for the day to day delivery of specific projects if requested by management
· To deliver presentations and represent RMC at meetings/events when required by management
· To maintain effective working relationships with partners and stakeholders
· To demonstrate a degree of flexibility and undertake tasks not specifically referred to above
Person Specification
Knowledge, Abilities and Skills- essential
· Accredited at IAA Level 1 or 2
· Experience in delivering advice and representation in the field of UK immigration and asylum
· Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees
· Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications
· Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)
· Ability to explain complex information to clients from different backgrounds
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills
· Ability to work independently
· Ability to manage and grow a caseload
· Ability to prioritise and to manage tight deadlines
· Teamwork and Flexibility
· Commitment to equality and diversity
Desirable
· Accredited to IAA Senior Caseworker
· Experience working in the Legal Aid sector
· Experience working in or with the not-for-profit sector
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement
· Educated to degree level or equivalent
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Closing Date: 07/10/2025
Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.
Job Title: Associate Careers Adviser (Schools)
Location: Field Based - Berkshire
Salary: £134.57 day rate including holiday pay
Hours: Zero Hours
Contract: Zero Hours
Reports to: Area Manager – Information, Advice and Guidance
About CXK
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
Ethical – We work with professionalism, honesty and integrity
Passionate – We reach out enthusiastically to all who need out support
Innovative – We inspire, enhance and improve
Collaborative – We engage, support and share with others
Young Peoples’ Careers Service
CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across the Southeast, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.
The Team
We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.
The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.
The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:
- Helping young people understand their next steps
- Helping young people understand the options and careers choices they have
- Helping young people to know where to access further help, information, or support
The Role
The Careers Adviser will travel across Berkshire to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required.
Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.
You will routinely liaise with Careers Leaders and senior school/college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
- Level 6 (or above) Careers Guidance Qualification
- In possession of a full, clean UK Drivers Licence with access to your own vehicle
Essential Criteria
- Experience of delivering CEIAG in schools / colleges, face-to-face with young people Enthusiasm
- A willingness to deliver activities during school timetables & occasional evenings
- Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
- Adept at juggling activities and travel, emails and routine project admin; balancing school site work with homebased preparation and admin
- Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
- A commitment to undertake all necessary training for the role
Employee Experience
A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.
CXK employee benefits include:
- CDI and professional register membership (RCDP) paid for by CXK
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
- Flexible working
- Training and development programmes and opportunities
- Mental and physical healthcare initiatives and more
Recruitment Timeline
Vacancy closing date: Tuesday 9th September 2025
Application review date: Wednesday 10th September 2025
Interview date: Wednesday 17th September 2025
Useful Information
Should you wish to have an informal conversation before submitting your application, please contact the recruitment team.
Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
All applications must be submitted online via our portal.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in Wiltshire. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.
Benefits
- 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
- 5% employer pension & minimum 3% employee contribution
- Salary sacrifices pension scheme
- Separate Life Assurance Cover (equivalent of two times your annual salary)
- Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
- 24/7 Employee Assistance programme
- Access to remote counselling service
- Paid Disability Leave
- Paid compassionate Leave
- Home Working Allowance
Support with continuous professional development
Access to Clifton Strengths Coaching for development
Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications Midnight 29 September 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
Want to know more about VoiceAbility and the role?
Please visit out website
We look forward to hearing from you.
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
About us:
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people and their supporters from under-represented backgrounds to access and succeed at university.
We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About the role:
As part of our mission to break down barriers to university access and address broader educational inequalities, the Social Mobility & Widening Participation department has developed a dedicated strand of community organising within our work, which is becoming increasingly impactful across King’s and recognised in the sector. Through our Access & Participation Plan 2025–2029, we have made ambitious commitments to expand of this work to improve young people’s educational outcomes and address challenges to university access and broader inequalities.
We work to address local barriers to education such as mental health, pathways to citizenship, access to English language provision and issues around employment and fair wages. We do this through our partnership with South London Citizens. This role leads on the development and delivery of community organising initiatives and supports the wider integration of these methods across King’s. Through community organising, the role empowers school leaders, young people and parents to design, launch and sustain impactful campaigns. The post holder will work closely with Citizens UK organisers and colleagues across King’s to build strong partnerships and drive meaningful change, including engagement in broader, high profile local, regional and national initiatives.
The postholder will use community organising methodology to lead and expand our core community organising programmes which are currently, Parent Power South London, Empoderando Familias (in partnership with Citizens UK) and Empower ESOL. A key focus will be driving the strategic growth of our flagship Parent Power programme into new regions in collaboration with The Brilliant Club, where we have a commitment to support the launch of a new chapter each year through to 2028/29. This initiative empowers parents and carers to engage actively in their children’s education while building strong networks of community organisers who drive meaningful change at both local and national levels. The postholder will act as the main liaison with Citizens UK, The Brilliant Club and work closely with internal key stakeholders to support wider community organising initiatives and deliver training for SMWP staff.
This is an exciting opportunity for candidates who would like to develop their place-based work and use their skills within a university setting.
We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.
This is a full time post (35 hours per week), and you will be offered an indefinite contract.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in schools, or charities. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
2. Experience of or demonstrable interest in broad-based community organising.
3. Experience of building relationships with people from a wide range of backgrounds, working in different areas and with different priorities.
4. Evidence of having acted in a leadership role with peers or in local community activities (e.g. organising clubs or societies).
5. Ability to communicate complex and specialist information orally and in writing in a compelling way.
6. Ability to inspire, build relationships and bring people from a range of backgrounds together to deliver short-term projects and to build power.
7. Ability to plan significant projects or areas of work delivered to a high standard.
8. Understanding of the widening participation agenda and/or the role of higher education in social mobility.
Desirable criteria
1. Direct experience of broad-based approaches to community organising.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the CoreHR webpage (after selecting 'Apply Now' below). This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Closing date: 12 September 2025.
Interviews are provisionally scheduled to be held on week commencing 15 September 2025.
The Bone Cancer Research Trust is excited to offer this opportunity to join our team as a Support Officer. You will help deliver and develop our support service for patients, families, and friends affected by primary bone cancer. Acting as a first point of contact for those in need, you will provide empathetic and professional support and guidance while ensuring the service runs smoothly.
We’re looking for an organised and proactive individual with excellent communication skills and the ability to manage multiple priorities.
Working closely with the Support Service Development Manager, you will organise and facilitate virtual and in-person support groups, process patient support grants, and distribute our health information resources in a timely and accurate manner.
While experience in a charity support setting is desirable, we welcome applicants with transferable skills who can support vulnerable people - ensuring that no one faces primary bone cancer alone.
To apply please see attached job pack, application form and equality & diversity monitoring form. Please apply by 12pm Thursday 18th September.
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.

The client requests no contact from agencies or media sales.
Title: Monitoring, Evaluation and Learning Advisor (Qualitative Evidence)
Salary: £41,000 to £56,000 per annum
Location: UK remote - with occasional travel to Haywards Heath, when required
Contract: 24-month Fixed-Term Contract
Hours: This is a full-time 35 hours per week
Responsibilities
About the role
We are seeking an experienced Monitoring, Evaluation and Learning Advisor to provide sound technical advice and guidance to ensure high quality qualitative outcome measurement tools and approaches in line with our increasing portfolio in disability and social inclusion in order to continuously improve Sightsavers’ evidence base.
As the MEL Advisor you will lead qualitative project baseline and endline data collection, coordination, reporting and learning to improve the quality of our programmes and Sightsavers impact. You will maintain and further develop Sightsavers’ qualitative outcome monitoring approach across our thematic areas and ensure high quality data collection, analysis and reporting.
Sightsavers has developed and introduced a MEL framework to measure the organisation’s strategic progress - Learning Accountability and Monitoring Progress (LAMP). The post holder will support its processes and make a significant contribution to understanding progress using qualitative evidence.
Responsibilities include:
Developing and strengthening practices
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Lead on the strengthening and design of innovative and participatory monitoring and evaluation methodologies and tools to assess outcomes and impact of programmes; support the integration of successful approaches in routine MEL practice.
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Lead on the piloting, implementation and revision of Sightsavers MEL approaches in existing and new projects including strong links with LAMP; support MEL team members to implement appropriate tools.
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Contribute to Country Office, Regional and Global capacity building plans and provide MEL-focused training and facilitation.
Technical Support and guidance
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Strengthen the use of Theories of Change (ToC) within projects through participating in their development and ensuring clear relationships between ToC and baselines and endlines.
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Provide technical support to logframe development during the project design process ensuring strong links with LAMP, particularly for social inclusion and inclusive education projects.
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Contribute to project MEL planning by ensuring continuity between baseline and endline data collection tools, and annual monitoring tools.
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Ensure the accurate design of evidence gathering elements, including clear and robust rationale, budgets and resourcing.
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Maintain open lines of communication among internal stakeholders about project progress and escalate risk when needed. A key focus is to assist institutional funding and senior management with communications on project progress and challenges.
Evidence generation and learning
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Lead Country and Global teams to conduct evidence generation activities to support strategic direction including, project baseline, annual and endline data collection, reporting and learning at project and portfolio (strategy) level
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Analyse, consolidate and disseminate indicator baseline and endline data, provide technical support to donor reporting when necessary
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Support the integration of needs and opinions expressed by people and communities we serve
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Collaborate with MEL team members to analyse performance data, write reports and provide recommendations
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Ensure that learning from project baselines contributes to project design, implementation and improvements in MEL practice
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Support the design, delivery and dissemination of learning, particularly around inclusion, within and between relevant thematic areas
The post holder is expected to travel up to eight weeks a year locally and internationally. The role offers flexible working from home and the office to be agreed upon with the line manager.
Skills and Experience
As the successful candidate you will possess a degree in a relevant field or subject (international development, public health, social sciences), or equivalent learning and experience. You will have a background in the comprehensive design and delivery of outcome focussed qualitative approaches/techniques including participatory MEL, tool development, data collection, analysis and reporting, and have experience of analysing rich qualitative data from multiple sources including the use of appropriate analysis methods and data analysis software tools.
Further required knowledge, skills and experience include:
Essential
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Experience in monitoring, evaluation and learning gained within the international development sector in programme countries.
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Excellent technical skills in monitoring, evaluation and learning: developing and using theories of change, designing MEL plans, designing logframes, managing oversight processes, sharing evidence and communicating learning, data quality assessment.
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Experience producing analytical reports and communication materials of good quality for a wide range of audiences, particularly using qualitative data.
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Excellent self-management and initiative with proven ability to independently manage large, complex pieces of work with multiple stakeholders in a high-pressure environment working to competing deadlines.
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Ability to build and manage strong, effective working relationships with internal and external audiences on complex international development projects (working with multiple countries and continents)
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Ability to balance attention to detail with understanding the big picture.
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Sound knowledge of Microsoft Office products and relevant use of artificial intelligence (AI) software
Desirable
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Fluency in other Sightsavers’ languages e.g. French, Portuguese, Bengali, Kiswahili.
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Experience in MEL for social inclusion and/or education programmes and inclusive data skills. Disability data skills are an asset.
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Skilled in efficient working practices within a geographically disbursed team.
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Experience of planning, monitoring and evaluating flexible adaptive programmes.
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Understanding of operational research methodologies and approaches
This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
Benefits
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.
Next steps
To apply for this exciting new opportunity, please submit your CV via our recruitment portal. We are particularly interested in learning of your motivations for applying.
Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW).
Closing date: 21 September 2025
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Operation Smile UK as our new Communications & Content Officer, where you’ll craft powerful stories that elevate our mission, spark fundraising, and shape our brand across digital and print channels. If you’re passionate about storytelling, campaign coordination, and making a real difference, we'd love to hear from you.
Job Purpose
The Communications and Content Officer supports the delivery of engaging and effective communications across Operation Smile UK’s channels. The postholder will create and coordinate content that raises awareness, supports fundraising, and strengthens the organisation’s profile in the UK.
Key Responsibilities
Content creation and content management
- Working with the Senior Communications Manager, research, draft, and edit compelling content for the UK website, newsletters, and print materials.
- Support the reimagining of existing content to ensure messaging is fresh, relevant, and audience-led.
- Collate and maintain a library of case studies, stories, and assets for use across teams.
- Ensure brand voice and tone are consistently applied across all communications.
Digital and organic social media
- Develop and maintain a social media content calendar which supports our Communications Strategy and liaise with our Social Media Freelancer to plan and approve posts.
- Contribute to the delivery of multi-channel campaigns, liaising with internal stakeholders and suppliers to create assets and meet deadlines.
- Assist with monitoring and reporting on content performance, identifying opportunities for growth and engagement.
Campaign coordination
- Support the planning and scheduling of communications campaigns like World Smile Day and advertising events like our annual carols concert.
- Manage feedback processes to ensure the timely delivery of content and materials.
- Act as the first point of contact for all content requests from across the organisation.
Administration and finance
- Collate quotes for expenditure and liaise with suppliers as required.
- Track invoices, ensuring coding is accurate and amounts match agreed quotes.
- Maintain organised systems for content workflows, approvals, and campaign schedules.
Monitoring and evaluation
- Gather engagement and performance metrics from all channels.
- Provide regular reports to the Senior Communications Manager.
- Suggest improvements to optimise performance and impact.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in South Gloucestershire. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.
Benefits
- 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
- 5% employer pension & minimum 3% employee contribution
- Salary sacrifices pension scheme
- Separate Life Assurance Cover (equivalent of two times your annual salary)
- Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
- 24/7 Employee Assistance programme
- Access to remote counselling service
- Paid Disability Leave
- Paid compassionate Leave
- Home Working Allowance
Support with continuous professional development
Access to Clifton Strengths Coaching for development
Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us via our website.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications Midnight 29 September 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
Want to know more about VoiceAbility and the role?
Please visit our website
We look forward to hearing from you.
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We have an exciting opportunity for an Advocate to join our team covering Manchester. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. For work with our children and young people in borough, there will be other settings to visit.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or Children and young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.
Benefits
· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
· 5% employer pension & minimum 3% employee contribution
· Salary sacrifices pension scheme
· Separate Life Assurance Cover (equivalent of two times your annual salary)
· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
· 24/7 Employee Assistance programme
· Access to remote counselling service
· Paid Disability Leave
· Paid compassionate Leave
· Home Working Allowance
Support with continuous professional development
· Access to Clifton Strengths Coaching for development
· Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please visit our website.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Closing date for applications; Midnight Sunday 12 October 2025
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Want to know more about VoiceAbility and the role?
Please visit our website
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready for a fast-paced role that makes a real difference? You'll manage a diverse caseload of refugee families across Lincolnshire—from Sleaford and Bourne to Spalding, Skegness, and Boston. This dynamic position means you'll be on the move, so a full UK driving licence, access to a car, and a willingness to travel (including regular team meetings in Derby) are essential. Join us in empowering refugee families as they rebuild their lives.
We're looking for someone with a positive, proactive outlook who will play a key role in delivering excellent support. You'll embody our values and ethos, helping build vibrant communities where every refugee can contribute and thrive
Job Purpose:
Assisting in the resettlement of vulnerable refugees and Afghan evacuees through the provision of advice, guidance, and support.
Context of the role.
Upbeat Communities delivers several services to welcome refugees and support them to rebuild their lives. We are looking to recruit an Integration Worker who will offer support working on the refugee resettlement scheme.
Refugee resettlement takes place across Derbyshire and Lincolnshire. Over the past 7 years, Upbeat Communities has welcomed and played a key part in the resettlement of Syrian refugees in partnership with local authorities in both counties. This role has included supporting families to apply for universal credit and set up bank accounts, registering with GPs and local schools in addition to integrating into their local community. Since the summer of 2021, we have taken on responsibility for the resettlement of Afghan families in both regions.
Key Responsibilities:
Direct Support for Refugees
- Facilitate initial reception and orientation.
- Provide advice on benefits, housing, health, education, and employment.
- Accompany individuals and families to appointments.
Promoting Integration and Independence
- Encourage engagement in community activities.
- Foster empowerment through supportive relationships based on mutual respect and trust.
- Liaise with local authorities and services for smooth registration and referrals.
- Collaborate with stakeholders to ensure access to mainstream services.
Community Engagement and Awareness
- Work with local voluntary and community organisations to foster a welcoming environment.
- Deliver awareness sessions about resettlement schemes to stakeholders.
Monitoring, Evaluation, and Development
- Participate in reviews and development of the resettlement scheme.
- Contribute to monitoring and evaluation processes.
Team Contribution
- Engage in team meetings, staff training, and organisational events.
Person Specification:
Essential Criteria:
- Emotional Intelligence & Compassion in Action:
o Understands the importance of recognising and managing emotions in oneself and others.
o Recognises the value of care and commitment to making a positive impact in relationships and the community.
- Personal Growth and Empowerment:
o Acknowledges the importance of feedback and personal growth with a willingness to learn.
o Understands the importance of providing others with support to make decisions and grow.
- Organisational Skills:
o Manages tasks efficiently, prioritises effectively, and operates professionally in high-pressure situations.
o Understands the importance of prioritising workload and meeting deadlines under pressure.
- Technical Knowledge:
o Has basic knowledge of email and Microsoft Office tools, with limited practical experience.
- Understanding Refugee Needs:
o Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
- Adaptability and Problem-Solving:
o Recognises the importance of adapting to change and managing multiple tasks.
o Recognises issues and seeks guidance to contribute to potential solutions.
- Communication and Collaboration:
o Understands the importance of effective communication and collaboration with stakeholders.
- Ethics and Inclusivity:
o Understands the importance of ethical behaviour and maintaining confidentiality.
o Recognises the value of cultural diversity and the importance of inclusivity.
- The right to work in the UK.
- Full UK Driving licence and access to your own transport.
Desirable Criteria:
- Previous experience working with refugees and asylum seekers.
- Experience of working with families and children.
- Experience in delivering workshops or community events.
- Fluency in a relevant community language.
Empowering individuals and families to thrive as they rebuild their lives.





The client requests no contact from agencies or media sales.
The EMHIP (Ethnicity and Mental Health Improvement Programme) Mobile Hub Support Worker has been co-designed with individuals with lived experience of mental health care to provide direct, person-centred support to individuals in their local communities.
The Croydon BME Forum and Asian Resource Centre Croydon, in partnership with South West London Integrated Care System (SWL ICS) and South London and Maudsley NHS Foundation Trust (SLaM) are working together to address the ethnic inequalities in health and social care through the Ethnicity and Mental Health Improvement Programme (EMHIP). One of the key interventions of EMHIP is the implementation of the Mental Health & Wellbeing Mobile Hub. This is a mobile, all age, whole family hub service, delivered within both faiths based and community-based organisations.
The Mental Health & Wellbeing Mobile Hub team will be a dedicated team of experienced, culturally aware support workers and clinical staff embedded in the community to provide services to all local residents, but with a specific focus on BAME communities. This team will be based in different locations across the borough, working within BAME communities, alongside faith groups and existing wellbeing hubs in Croydon.
Job Summary
The Mobile Hub Team Support Worker is a skilled, knowledgeable, and empathetic person, who enjoys working with people, taking a person-centred approach. They must be flexible, adaptable, and comfortable working in an active setting, with people and professionals across the health and social care system. They will be practical, resilient, well organised and have excellent communication skills.
As a Hub Support Worker, you will be responsible for working with the team, providing advice and practical help for local residents in need of mental health support or general well being/social support. You will work as part of a wider hub team, rotating between different community locations, providing one-to-one support, and making referrals to the team psychologist and secondary care services, as well as helping people to access other agencies and services, such as benefits, housing, debt services. You will work with the mobile hub team to offer wellbeing activities, including workshops as well working with primary care and collaborating with community services.
You will work in a variety of settings, including:
- Faith-based groups
- Community settings
- Colleges
Main responsibilities
- Working closely with CBME Forum Mobile Hub Team Manager
- Support new referrals and offer a person-centred, wellbeing assessment that identifies their wellbeing difficulties and develops a plan to support positive mental and general wellbeing.
- Ensure that staff resources are coordinated to provide cover being aware of the team’s work/life balance.
- Deliver one-to-one support to hub users and manage a caseload of individuals as agreed with the Hub Team Manager.
- Provide advice and information relating to Welfare Benefits, including Universal Credit and work with service users to assist them with claims, online assessments, including Work Capability Assessments, applications, form-filling and contacting agencies such as the Department of Work and Pensions and London Borough of Croydon Welfare Rights and Housing teams.
- Provide basic housing advice.
- Provide general money and debt management advice.
- Provide information on employment opportunities and training support for clients.
- Support colleagues within the Mental Health & Wellbeing Mobile Hub, with enquiries which relate to your specialist knowledge and experience e.g., in Universal Credit, Housing, Money or Debt Management, access to training, education or employment.
- Support access to, and the delivery of, a variety of peer and social support groups, workshops and activities available.
- Work as part of the wider hub support team, co-delivering workshops, liaising with colleagues, and arranging referrals where necessary to hub team psychologist.
- Facilitate direct referrals to secondary care services and community services.
- Work from a strength-based approach, focusing on the person themselves and providing non-judgemental support, respecting diversity and their lifestyle choices.
- Attend training, forums, and meetings to ensure knowledge remains relevant and up to date.
- Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
- Provide updates and feedback to the EMHIP Mobile Hub teams.
- Maintain accurate and up to date service user records using online database systems.
- Preparing and giving talks on the work of the service to other organisations e.g., Social Services, Mental Health Resource Centres.
- Work within all policies and procedures of the Partnership, ensuring that information remains confidential and to adhere to the General Data Protection Regulations 2018 (GDPR)
The client requests no contact from agencies or media sales.