Employer engagement officer jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Advocacy Officer
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Advocacy Officer
We are looking for an Advocacy Officer to bring enthusiasm, excellent project management skills, eye to detail and an eagerness to learn to our small but mighty advocacy team. This is a unique opportunity to work at the heart of global efforts to tackle air pollution and climate change.
As an Advocacy Officer, you’ll play a pivotal role in delivering our advocacy strategy - engaging with grantees, policymakers, and leading experts to influence decisions that matter. Your work will help accelerate action on air quality at international, national, and local levels, and expand the reach and impact of donor funding for clean air initiatives.
Our advocacy spans major global platforms such as COP, G20, and partnerships with multilateral and bilateral donors, UN agencies, and country representatives. We combine direct advocacy with strategic grant-making to amplify voices and drive systemic change.
What You’ll Do
- Coordinate and support the smooth delivery of advocacy activities, from coordinating Clean Air Fund’s presence at global events, organising stakeholder engagement and events, to drafting briefings. This includes the potential for travel to global advocacy moments such as COP.
- Manage grantee portfolios, ensuring impactful partnerships and effective onboarding.
- Provide research and analysis to inform strategy and decision-making.
- Keep our team and partners aligned through clear communication and project management.
What We’re Looking For
This role is ideal for an early-career professional eager to make a difference in a fast-paced, mission-driven environment. You’ll bring:
- Experience of advocacy work, which can be at the national/sub-national as well as global level
- Project management expertise with a track record of delivering complex initiatives.
- Strong skills in research, data analysis, and contextual understanding.
- A genuine interest in international affairs, climate and environmental issues, politics, finance, and social change.
- Excellent written and verbal communication skills, including persuasive writing and confident presentation delivery.
For more information on this role, as well as the full person specification please see the job description
- Closing date – 5th January 2026
- Salary – GBP £34,000- £40,000/ KES 3,450,000- KES 3,750,000
- Type of employment- Permanent, full- time
At Clean Air Fund, we’re guided by purpose and grounded in evidence. Our culture combines clear structures and rigorous frameworks with space for fresh thinking and collaboration across diverse perspectives. We value curiosity, openness and a shared commitment to making a measurable difference.
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm.
We work with governments, funders, businesses and campaigners to deliver clean air for all as fast as possible.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an exceptional, value-driven candidate who can hit the ground running as our Legal Education Officer, working closely with the Director and the rest of our small and dynamic Right to Remain team.
The person must be someone who understands the Right to Remain ethos and is prepared to bring their whole self to our organisation. Needless to say, the role requires an impeccable grasp of the asylum and immigration system and its operation on the ground, including how it impacts our community of people seeking asylum, refugees, migrants, their families, friends and allies. It requires an ability to help and guide our community to navigate the complex and hostile asylum and immigration system.
You will be working closely with the Director and the rest of our small and dynamic Right to Remain staff team: another Legal Education Officer based in Leeds (generally) covering the North, the Organiser based in Manchester leading our mighty These Walls Must Fall, and the Engagement Officer based in London. In particular, the post holder will be closely coordinating their work with another Legal Education Officer in Leeds. The post holder is also expected to be already embedded in the local and regional asylum and migration field, familiar with its dynamics and able to tap into their existing relationships and connections with local groups and actors.
We are proud of Right to Remain’s unique and bold approach that really believes in collective power. We are focused on building knowledge, radical solidarity and the power of our community. We show up authentically at work and for our community, always giving our 100%. We are determined and calm amidst the crisis and chaos of the world. We know that now is not a ‘business as usual’ time, and we need to meet the moment as the anchor organisation for the migration justice movement. That comes with a lot of responsibility but we also carry it with lightness. We want our new team members to be similarly passionate, ambitious and compassionate.
With the rest of the team, you will be responsible for maintaining, developing, and increasing usage of our highly popular and accessible resources about the asylum and immigration system, most notably the Right to Remain Toolkit. You will deliver interactive workshops on the legal system for people navigating that system as well as professionals and volunteers. You will engage with our network of community groups to ensure that we are apprised of developments on the ground and we are communicating important changes to these support groups. You will also work with the Director and other colleagues to develop and deliver specific public legal education projects, when necessary. You must have outstanding communication skills and the ability to engage with a wide range of audiences, in a manner that reflects Right to Remain’s mission and values.
Right to Remain is a national migration justice organisation, creating a world where everyone can exercise their right to remain where they need to be
The client requests no contact from agencies or media sales.
Are you an exceptional campaigner with a track record of creating, developing and implementing innovative and successful campaigns?
Age UK is recruiting for a Campaigns Officer with fantastic organisational and project management skills, along with an understanding of advocacy and campaigning with online and offline networks.
You will also have the creativity and communication skills to help us achieve real change, working with and for older people in line with our strategy and goals.
If this sounds like you, we welcome your application to join our collaborative and passionate External Affairs Team.
This role is permanent and offered on a Hybrid / London contract. There is a requirement to be in the office at least once a month and when required to support meetings and events in London. There will also be occasional travel to support at events across the country. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
Good experience of writing persuasive communications to engage a range of supporters online and offline A, I, T
Extensive experience managing a complex workload and managing workflow when tight turnarounds are required A
Experience of organising events A, I
Experience of working collaboratively with others to achieve results A, I
Experience of building relationships with those with lived experience, supporters, beneficiaries or service users A, I, T
Skills and knowledge
Excellent project management skills A, I
Excellent written and oral communication skills T, I
Understanding of political processes and key decision-making environments, including the UK Parliament A
Ability to think strategically, be proactive, and to identify new opportunities I
Understanding of advocacy and campaigning tools A, I
Understanding of how to work in a politically balanced way I
Knowledge and understanding of what equal opportunities means in relation to this post and the ability to incorporate equality practices into all aspects of the work I
Personal attributes
Strong interest in creating change and passion for social justice A,I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Senior Officer
Location
£37,142 per annum (pro rata for part time)
Ref: 106REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid working, with home based in Southwest region and expectation of two days a fortnight in Bristol Hub
Contract: Permanent
ABOUT THE ROLE
Team: Philanthropy and Partnerships Team
This is an exciting time to join the Walk Wheel Cycle Trust. Following our recent rebrand and the launch of our new five-year strategy, we are focussed on engaging supporters in the new brand and exploring new strategic partnerships which will help us to deliver our mission and have more impact than ever before.
As Corporate Partnerships Senior Officer, you will bring creativity, resilience, and strong organisational skills to the team. You will have a genuine passion for our cause and take a collaborative and detail-oriented approach to support the growth of our Corporate Partnerships programme.
You will have a track record of securing new corporate partnerships or sponsorships, generating income and managing a diverse pipeline of opportunities.
You will work to deliver excellent, bespoke stewardship to nurture meaningful relationships with valued partners and open doors to new opportunities, generating vital income that supports the charity’s mission.
You will work with colleagues across the Philanthropy and Partnerships team, Comms and Supporter Engagement sharing ideas, insights to develop impact-drive propositions and pitches using a story focussed approach to secure new support from corporate partners.
Alongside this, you will keep a thoughtful eye on progress, monitoring and reporting on partnership performance, maintaining accurate records, and ensuring everything we do reflects the highest standards of fundraising practice.
What You’ll Be Doing
- Support the delivery of the corporate partnerships programme, working with the corporate partnerships team to help secure high-value, strategic corporate partnerships with companies from a range of sectors.
- Help to generate significant income for the charity, increase awareness of our new brand and identify creative opportunities to engage new audiences in Walk Wheel Cycle Trust.
- Deliver excellent, tailored stewardship to retain and grow our existing partners support, in turn supporting the wider work of the Philanthropy and Partnerships team.
Key Responsibilities
- Identify and secure new high-value partnerships which generate significant income, engage new audiences and increase awareness of Walk Wheel Cycle Trust’s new brand.
- Deliver excellent partner stewardship and build strong relationships with partners helping to develop a pipeline of high-value, multi-year, strategic partnerships which support the charity’s strategic objectives.
- Working collaboratively with key teams across Impact, Comms and Fundraising, develop compelling pitches and propositions which demonstrate the impact of the charity and secure partners’ support.
- Manage a pipeline of new and existing partnership opportunities and track progress using the charity’s CRM to ensure excellent record keeping and administration.
- Manage relationships with key internal stakeholders from the wider fundraising team, senior leadership, volunteering, communications and business development teams to gain their support and identify new partnership opportunities across the charity.
- Contribute to financial targets and reporting to inform the annual forecasting and budgeting process.
This role is ideal for someone who enjoys building meaningful relationships, finding innovative ways to inspire giving, and taking a creative approach to new partnership opportunities and problem solving. You’ll thrive in this role if you enjoy managing your own workload, thrive in a varied and fast paced environment and are looking to develop your fundraising experience, and be part of an inspiring, kind, and hugely supportive team.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement. If you feel you’d be a good fit, we encourage you to apply.
- Proven ability to secure corporate partnerships through both warm introductions and new, proactive approaches.
- Skilled in writing compelling pitches and propositions, using a storytelling approach and presenting them with confidence to corporate organisations to inspire new collaborations.
- Experienced in stewarding and sustaining strong partner relationships, thoughtfully growing and managing a diverse portfolio of corporate partners with care and consistency.
- Comfortable working independently and with initiative, achieving fundraising goals while maintaining balance, clarity, and accountability.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
- 28 days’ leave per annum plus bank holidays for full-time employees
- Option to buy an extra week of annual leave (pro-rata for part-time employees)
- Paid volunteer days to support causes you care about
- Free, confidential support service available 24/7
- Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in Service benefit – 3 x annual Salary
Family Friendly Policies
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Application deadline: 23:59, 18 January 2025.
- Interviews will be held via Microsoft Teams during the week of 26 January 2025
- To apply, please complete our online application form.
- We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
- Adjustments are available throughout the application process.
We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
Adjustments are available throughout the application process.
Our Values
- We are always learning
- Championing equity
- Taking ownership
- Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle



Job Description Deputy CEO
Help us to prevent self-harm and abuse so that every young person can lead a safe and fulfilled life free from the risk of serious harm from themselves or others.
Pay: £45,000 pro rata per year
Hours: Flexible working hours 3-4 days a week
Hybrid role 50:50 in the Harrow office and remote
Reporting to CEO
Benefits
· 28 days’ holiday rising to 30 after 1 year (including public holidays)
· Pension scheme – Employer contributions 6%
Professional development opportunities
· Flexible Working – Right to request flexible hours or patterns
· Hybrid Working – Balance between office and home working
· Additional day of leave over the Festive period
· Hot drinks provided on site
The wïsh centre is a Registered Charity in London Borough of Harrow that helps young people to stop self harming so that they can live a life free from the risk of serious harm. Every year we support over 150 children and young people ages 12-25 years through long term psychotherapy and peer support groups. We deliver our work in schools and colleges and at our Centre in Harrow. We have a twenty year evidenced track record of success and a small and dedicated team.
We have a new three year strategy where we will focus on enhancing the capacity of wïsh Harrow so that we can support more young people and will continue to focus on partnership work with youth voice being central to, and informing, all that we do.
Purpose of the Role
The Deputy CEO is a new and exciting role that is pivotal in supporting the CEO in leading the charity, ensuring operational excellence, strategic growth, and sustainable impact. This role combines leadership, governance, income generation, stakeholder engagement, and quality assurance to help drive the charity’s mission forward.
The Deputy CEO will work closely with the CEO, enhancing capacity to recruit and retain staff and diversify sources of funding to ensure the sustainability of our service.
You will be responsible for creating new partnerships and commissioning opportunities and help us with income generation and the stewarding of funding relationships whilst keeping an overview of the quality of our services and how we communicate about our work.
You will be entrepreneurial and fast thinking, with skills of persuasion and strategy. Experience of working in the education, charity, mental health or social care field will be an advantage together with a genuine drive to improve life chances for young people.
Evidence of a track record in securing funding and commissioning is crucial.
Leadership & Governance
· Deputise for the CEO when required, ensuring continuity of leadership and decision-making.
· Contribute to strategic planning and the implementation of the charity’s vision and values.
· Prepare board papers, coordinate board meetings, and take accurate minutes to support effective governance.
· Act as a member of the senior leadership team, contributing to high-level decision-making.
Fundraising & Stakeholder Engagement
· Support the CEO in securing funding through high-quality bids and proposals to trusts, foundations, and corporate partners.
· Secure leads for commissioning with local schools and colleges and potential partnerships.
· Develop and steward strong relationships with funders, sponsors, local authorities, and other key stakeholders.
· Represent the charity at external events and meetings.
Operational & Team Management
· Manage and support a small staff team, including recruitment, induction, supervision, performance management and annual appraisals.
· Act as the Designated Safeguarding Lead (DSL) when required.
· Ensure all areas operate efficiently, meet compliance and safety standards, and support the charity’s purpose.
Policy and Monitoring and Evaluation
· Responsibility for Monitoring and Evaluation, including funder and impact reports
· Coordinate and manage policy development, risk management, and charity administration.
· Lead the creation and presentation of annual reports, impact evaluations, and other stakeholder funding reports and communications.
· Monitor KPIs and targets to ensure the charity meets its funding requirements and achieves positive outcomes.
· Support quality assurance processes
Data & Systems
· Maintain effective recording systems for both quantitative and qualitative data.
· Use management information systems to inform practice and identify trends.
· Ensure the website, social media and external communications are robust and effective.
Person Specification
Essential Skills & Experience
· Experience in a senior management role.
· Experience of writing successful funding bids and of commissioning.
· Track record of developing collaborative partnerships with other organisations.
· Understanding of, and commitment to the issues we work with and our values.
· Producing monitoring and evaluation and impact reports.
Desirable
· Strong leadership, influencing, and communication skills.
· Excellent organisational and problem-solving abilities.
· Financial expertise in budgeting and financial management.
· Thorough understanding of the charity sector and business functions (HR, IT, finance).
· Experience in strategic planning and stakeholder engagement.
· Knowledge of safeguarding and quality assurance frameworks.
· Familiarity with regulatory bodies and compliance standards.
· Knowledge of marketing and communications including websites and social media.
Helping young people to stop self harming so that they can live a life free from the risk of serious harm.
The client requests no contact from agencies or media sales.
Benefits: 39 days annual leave (including bank holidays), company pension
Lead. Inspire. Serve. Transform Lives.
Are you a Christian leader with a heart for young people and a passion for community transformation?
Do you believe in the God-given value and potential of every person?
Are you ready to guide one of the country’s oldest and most trusted Christian youth movements into its next chapter?
YMCA North Staffordshire is seeking an exceptional Christian Chief Executive Officer to lead our mission, embody our values, and continue shaping a movement that is transforming the lives of thousands of young people and families.
With a proud 160-year history and an award-winning campus at the heart of Stoke-on-Trent, this is a rare opportunity to lead a charity that is deeply rooted in Christian faith, committed to radical inclusion, and driven by a vision where all young people can belong, contribute and thrive.
Our Christian Vision and Values
YMCA North Staffordshire is an inclusive Christian movement.
Our mission flows directly from our faith and is grounded in four core values:
PROTECT
We provide sanctuary and safety, ensuring every young person feels seen, valued, and respected.
HOPE
We see young people not through the lens of their past, but their God-given potential.
PERSEVERE
We walk with young people through challenges, setbacks, and breakthroughs.
TRUST
We act with integrity, accountability, and belief in the dignity of every human being.
Because these values are Christian in origin and practice, and because the CEO is the guardian of our mission, this role has a Genuine Occupational Requirement (GOR) for the postholder to be a practising Christian.
About the Role
Reporting to the Board of Trustees, the CEO will lead an organisation of 130 staff, a £5m+ budget, and a £35m estate, helping strengthen community through youth development, education, housing, healthy living, and social responsibility.
The next CEO will:
- Provide strategic leadership to deliver the 2026–2029 Business Plan
- Champion youth voice and empowerment in all areas of work
- Sustain and grow financial strength, partnerships, and social enterprise
- Uphold and deepen our Christian identity, ensuring values-led practice
- Drive innovation, digital transformation, and organisational development
- Represent YMCA NS locally, regionally, nationally, and internationally
- Be a visible advocate for young people in Stoke-on-Trent
- Strengthen our “village” culture: welcoming, relational, rooted in Ubuntu and Asset-Based Community Development principles (ABCD).
Purpose of the Role
To lead YMCA North Staffordshire in fulfilling its Christian mission, as described in the Associations charitable objectives
We develop young people; they develop their world.
Key Responsibilities
- Strategic leadership in alignment with Board governance
- Upholding Christian ethos, values, and culture across the organisation
- Financial stewardship, compliance, and sustainability
- Community development and partnership building
- Youth advocacy and empowerment
- Oversight of housing, programmes, and impact measurement
- Staff leadership, pastoral care, and organisational culture
- External representation and communications
Person Specification – Summary
Knowledge
- Housing, youth services, and community development
- Charity law, governance, safeguarding
- Understanding of Christian ministry, mission, and values
- Organisational development and change leadership
Experience
- Senior leadership in values-led or Christian settings
- Track record of strategic development and organisational growth
- Experience working with young people, housing, or community sectors
- Experience nurturing Christian ethos across a diverse organisation
Skills & Abilities
- Inspirational leadership and people development
- Strategic planning and delivery
- Excellent communicator and ambassador
- Partnership building and stakeholder engagement
- Ability to articulate and embody Christian faith
- Deep commitment to Christian values and the Aims & Purposes of the YMCA
The Leader We Are Looking For
The landscape for young people is changing — and so must we.
We need a CEO who is:
- Faith-filled and prayerful
- Values-driven and courageous
- Relational, compassionate, and community-minded
- A champion of excellence, innovation, and good governance
- Grounded in Christian mission and committed to radical inclusion
- Able to inspire hope, build trust, and persevere through challenge
As George Williams, YMCA’s founder, said:
“You are not alone, and you can be more.”
Our next CEO must believe this not only for themselves — but for every young person we serve.
How to apply
An application pack can be found at the YMCA North Staffordshire website. This role is subject to enhanced DBS and reference checks.
Key Recruitment Dates
- Closing Date: 18th January 2026
- Interviews: Week commencing 9th February 2026
We are a safe recruitment Organisation and an Equal Opportunities Employer, we run the disability confident guaranteed interview scheme.
We are an organisation with Christian values, committed to Equality and Diversity in the Workplace. YMCA is committed to the safeguarding of children, young people and vulnerable adults.
The client requests no contact from agencies or media sales.
Be part of The Vegan Society’s journey as we begin delivering our new three-year strategic plan to drive meaningful change.
We are seeking an experienced Executive Assistant to provide high-level administrative support to the Chief Executive Officer. This role is central to ensuring the CEO’s time and priorities are managed effectively and that communication with internal and external stakeholders is clear and timely.
Key Responsibilities
- Manage the CEO’s diary, travel arrangements, and correspondence.
- Prepare reports, presentations, and briefing materials for meetings, events and other public engagement activities.
- Provide administrative and minute-taking support for Board and committee meetings.
- Support the CEO with strategic projects as required.
- Handle confidential information with discretion and professionalism.
Essential Skills and Experience
- Proven experience supporting at CEO or Director level.
- Strong organisational and time management skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities under pressure.
- Competence in Microsoft 365 and familiarity with online meeting/event platforms.
- Professional, proactive, and adaptable approach.
Desirable: Experience in a not-for-profit or mission-driven organisation and knowledge of governance frameworks.
Benefits
- Flexible working hours.
- Ethical pension scheme (5–7% employer contribution).
- Health cashback scheme & Employee Assistance Programme.
- 25 days annual leave, 8 bank holidays and Christmas closure days.
- Death in service benefit.
- Climate perks (additional paid time off for sustainable travel).
- Animal companion compassionate leave.
How to Apply
If you are interested, please send your CV along with a personal statement (no longer than two sides of A4) demonstrating how you meet the essential criteria outlined in the person specification.
Closing date for applications: Friday 30th January 2026.
Interviews will be held: Wednesday 11th/Thursday 12th February 2026.
Apply now and help shape the future of The Vegan Society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want your work to influence Parliament, shape public debate and make a tangible difference to people’s lives?
We are looking for a driven, curious and politically savvy External Affairs Officer to join an excellent team that delivers for our members every day. This role offers a genuine opportunity to help build and strengthen our parliamentary engagement and wider external affairs activity at a pivotal time for social care.
You will join a supportive, intelligent and ambitious team that values evidence, collaboration and impact. We invest in our people, encourage professional development and give you real responsibility and exposure from day one. Your work will help shape national conversations and support a sector that matters.
About us
We are the UK’s membership body for over 2,200 homecare providers. Together, we work to ensure society values and invests in homecare so people can live well at home and flourish in their communities. We support our members with practical tools, trusted insight and strong representation, and we speak with authority to government, Parliament, the media and the wider public.
About the role
As External Affairs Officer, you will sit at the heart of our communications and parliamentary work. You will work closely with colleagues and members to raise awareness of the value of homecare and advance the interests of the sector.
You will help grow our profile in Parliament and the media, support campaigns, and strengthen relationships with MPs, journalists and stakeholders. You will also play a key role in translating member experience into compelling external messages and ensuring members feel heard, supported and represented.
This role suits someone who enjoys joining the dots, spots opportunities quickly and wants to build a career in external affairs, public affairs or communications within a respected, mission-driven organisation.
What you will do
- Track parliamentary activity and political developments, summarising key issues for colleagues and members
- Support parliamentary engagement, including drafting briefings, communications and Parliamentary Questions
- Build and maintain relationships with MPs, parliamentary staff and external stakeholders
- Monitor media coverage and help shape proactive and reactive media opportunities
- Draft clear, engaging content for press releases, member communications and external channels
- Plan and deliver social media activity that strengthens reach, engagement and influence
- Work closely with members to capture case studies, insights and lived experience
- Contribute to blogs, publications, events and conferences, including party conferences
- Support the team with coordination, reporting and continuous improvement
About you
You are bright, motivated and organised, with a strong interest in politics, policy and communications. You enjoy writing, relationship-building and working at pace. You take initiative, think critically and care about delivering high-quality work.
You will bring:
- Strong written and verbal communication skills, with an ability to tailor messages to different audiences
- Experience in public affairs, media, communications or campaigning, or a closely related field
- An understanding of UK parliamentary processes and political engagement
- Confidence using social media to inform, engage and influence
- Strong planning skills and the ability to manage multiple priorities
- An interest in social care, health or public services, or a desire to build expertise in this area
Why join us
If you want a role where your ideas count and your work makes a difference, we would love to hear from you.
How to apply
To apply, please submit your CV and a 2-page covering letter outlining how you meet the person specification.
The Homecare Association is an equal opportunity employer. We value diversity and encourage applications from all qualified candidates.
For the full role profile, and person specification, please go to our website and the 'About Us' page.
Closing date for applications
Monday 26 January 2026 at 11.59pm. We reserve the right to close applications early.
Please note that we are not accepting speculative approaches or CVs from recruitment agencies or third-party recruiters.
Interviews
First stage interviews will be w/c Monday 2 February 2026.
These will be held in person, at our office in London. The closest train station is Waterloo.
The client requests no contact from agencies or media sales.
The postholder will play a key role in strengthening national, regional and local responses to violence against women and girls (VAWG) affecting Black, minoritised and migrant women. They will design, develop and deliver a high-quality, influential training programme for statutory agencies, voluntary sector organisations and other key stakeholders on VAWG, including domestic abuse, harmful practices such as ‘honour’-based abuse, force marriage, and related forms of gender-based violence.
The role will have a particular focus on the intersections between VAWG, immigration and asylum systems, and no recourse to public funds (NRPF), ensuring that professional responses are rights-based, trauma-informed and grounded in an understanding of structural racism and gender inequality.
Working collaboratively with SBS colleagues, project partners and, where appropriate victim-survivor, the postholder will ensure that training is informed by lived experience and SBS’s long-standing specialist practice, contributing to improved policy, practice and outcomes for Black, minoritised and migrant women.
The postholder will also contribute to the wider work of SBS, supporting the organisation’s strategic objectives, feminist values and commitment to challenging violence against women and girls in all its forms.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
This is an exciting chance to join us at a pivotal moment of growth. You will be a natural relationship-builder, engaging schools and multi-academy trusts across the country with programmes that spark real change in school kitchens and food education.
Who we are
Chefs in Schools is an ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to support engagement with schools and multi-academy trusts by coordinating outreach, responding to enquiries, and helping to deliver our engagement activities. You will work closely with the Engagement Manager to implement engagement plans and ensure effective communication with schools and partners.
You will be supported by the Engagement Manager, Co-Director of Partnerships and Impact, and work closely with the Senior Programme Managers, Programme Managers and Communications team.
You will support the Engagement Manager to deliver our school engagement strategy, ensuring alignment with our organisational goals and funded programme commitments. You’ll be a key first point of contact for schools and Multi-Academy Trusts, assessing their suitability and needs before referring them to the appropriate programme.
Working with the Engagement Manager, you’ll create marketing strategies to generate interest and participation in our programmes through direct mail, digital marketing campaigns, and in-person at conferences and events and meetings with prospective school partners.
You’ll help build the engagement pipeline, support onboarding to ensure a smooth handover for training participants and schools to our programme delivery teams.
This role will be primarily based in London, but will include supporting the engagement of schools in locations across the UK as we scale and develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.
You will ideally have an understanding of the education sector and have strong people skills with the ability to build relationships and manage effective partnerships with external organisations.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We’re dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.
As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Support the Engagement Manager in delivering school engagement plans and activities, ensuring they align with our organisational marketing strategy.
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Help build and maintain positive relationships with schools, academy trusts and partner organisations, with the support of the Engagement Manager.
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Maintain accurate data records and ensure our contacts database is up to date with relevant school, participant, partner and engagement information.
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Maintain and update the engagement pipeline, tracking enquiries, supporting follow-ups, and coordinating the handover to programme teams.
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Work with the Engagement Manager to build upon our current onboarding and customer journey for schools and training participants, developing and improving this for future schools and cohorts.
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Work closely with the Comms team to support marketing of training programmes to schools and school chefs.
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Support Engagement Manager with incoming enquiries, ensuring timely and effective responses.
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Support the delivery of engagement campaigns - helping with content and materials, logistics, scheduling, and coordinating with the Communications team.
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Represent Chefs in Schools at national and regional conferences, exhibitions, and networking events to promote our programmes and mission.
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Coordinate event logistics such as registrations, attendance tracking, and follow-up communications, supporting colleagues where needed.
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Provide administrative support within the wider Partnerships and Impact team.
Skills & experience:
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You have interest and belief in our mission, to improve child health through improving food and food education in schools.
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You’re an excellent writer and communicator with strong presentation and communication skills.
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You have experience of maintaining and building relationships with a wide range of audiences.
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You have experience of using CRM software.
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You have experience supporting outreach or engagement activity, ideally within education, food, charity or related fields.
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You have the ability to listen, understand and interpret customer requirements.
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You demonstrate self-motivation, flexibility and the ability to adapt to an ever-changing, growing organisation.
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A good understanding of the UK educational system is desirable.
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 4-6 weeks
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.
The deadline for applications is Sun 11th Jan 23:59
Shortlisted candidates will be invited to an online 30-minute competency based interview to take place on Wednesday 21 or Thursday 22 January 2026.
Successful candidates will be invited to an in-person second interview on Wednesday 28 January to be held at our office in Brixton, London. You will be asked to complete a task in advance and give a 10 minute presentation to the interview panel on the day. The interview overall will take a maximum of one hour.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference every day at Brent Carers Centre
At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.
Join our team and be part of a warm, inclusive workforce where compassion meets action.
The role of advice, information and advice worker for the adults team contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.
Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.
About Brent Carers Centre
· We’re a trusted local charity supporting thousands of unpaid carers across Brent.
- Our services range from advice and advocacy to support groups and activities.
- We work closely with health, social care, and community partners to ensure carers are recognised and supported.
- Our team is passionate, diverse, and committed to making Brent a better place for carers.
The Role
- Delivering high-quality support to carers, helping them navigate services and access the help they need.
- Build strong relationships with carers, professionals, and community organisations.
- Contribute to projects that raise awareness of carers’ needs and champion their rights.
- Work collaboratively with colleagues in a supportive, values-driven environment.
What We’re Looking For
- A passion for making a difference in people’s lives.
- Strong communication and interpersonal skills.
- Ability to work flexibly and adapt to changing needs.
- Previous experience giving benefits advice and information.
- Experience in health, social care, or community work (desirable but not essential).
What We Offer
- Professional growth: Training, mentoring, and opportunities to develop your career.
- Inclusive culture: A diverse team where everyone’s voice is valued.
- Impact: The chance to see the difference your work makes every day.
How to Apply
If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please complete our application form, submit your c.v a long with a cover letter setting out how you meet the person specification.
Complete application form, submit C.V and Cover letter setting out how you meet the person specification in the job description
The client requests no contact from agencies or media sales.
The postholder will play a key role in advancing the communications, campaigns and public affairs work of Southall Black Sisters (SBS), strengthening the organisation’s public profile and amplifying its mission to end violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant women.
The role will support the development and delivery of strategic communications and campaigns that promote SBS’s services, policy priorities and advocacy work, with particular attention to immigration and no recourse to public funds (NRPF). Working collaboratively with SBS colleagues, project partners and, where appropriate, victim-survivors, the postholder will help ensure SBS’s communications are impactful, ethical and grounded in lived experience.
Through creative and strategic use of digital, media and public-facing platforms, the postholder will contribute to raising awareness, influencing public discourse and strengthening protections and rights for Black, minoritised and migrant victim-survivors.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
Are you a creative and curious relationship builder with an interest in science and technology, and its ability to change the world?
University of Oxford’s world-leading Mathematical Physical and Life Sciences (MPLS) Development team is looking for their next aspiring fundraising professional, offering the chance to learn, grow and hone their skills in the role of Development Officer.
Offering an exceptional salary and benefits package along with unrivalled opportunities for professional development, this is a unique early-career opportunity for a driven individual with fundraising, marketing or transferable relationship skills looking for a stimulating and nurturing learning environment.
About the role:
From climate science and robotics, to drug discovery and surveying and conserving tropical rainforests, Oxford scientists are at the forefront of international research and their work has global impact. You’ll join the country’s most successful higher education Development team working closely with academics and researchers with an international reputation for excellence.
You will help to raise funds for cutting-edge, innovative and life-changing research, scholarships, access and outreach, and a number of key capital projects.
You’ll also develop your skills and experience across a range of income streams: regular giving, stewardship, legacies and major gifts, including gaining experience facilitating gifts up to six figures.
About you:
You’ll already have some fundraising, business development, alumni relations, or marketing experience. We’re looking for you to be able to positively and confidently engage and build rapport, both in conversation and writing.
You’re naturally curious and keen to learn more about the potential for scientific developments impact world issues, and change people’s lives.
We’d also love to see you demonstrate the following skills and qualities:
Think strategically and tactically about the relations between potential donors and fundraising goals.
· Be creative in producing materials, with an understanding of how to articulate projects for donors.
· Able to manage, prioritise and adapt to a diverse workload, meet deadlines, and work calmly under pressure.
In return for your passion and commitment, you’ll receive a generous salary and benefits package, joining a supportive team that will encourage and nurture you to thrive.
What we offer:
Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:
· Flexible hybrid working
· An excellent contributory pension scheme
· 38 days annual leave
· Membership to CASE
· Training and development opportunities
· A comprehensive range of childcare services
· Family leave schemes
· Cycle loan scheme
· Membership to a variety of social and sports clubs
· Discounted bus travel and Season Ticket travel loans
Application process
· Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal.
· Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 14 January 2026 can be considered.
Interviews are currently scheduled to take place 22 January 2026, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement Officer
We’re looking for an enthusiastic and motivated individual to join the Engagement Team in Scotland. As this post will cover the Highlands of Scotland, ideally you will be based in that region.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11331 Engagement Officer
Location: Home-based, Highlands of Scotland. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £17,300 per annum (FTE circa £28,800)
Contract: This is a fixed term contract for 2 years from date of appointment
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Friday 9 January 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Interviews will be held face to face and are expected to take place in Inverness. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Engagement Lead for Scotland, you will raise awareness of stroke and the support offers, engage with key stakeholders to gain a better understanding of the needs of stroke survivors in rural communities across the Highlands to develop a model of approach that can be utilised to reach more stroke survivors and their families across rural Scotland.
Key responsibilities will include:
- Raising awareness of universal services and resources with stroke survivors and carers.
- Working with both primary and secondary care healthcare professionals, ensuring they know what resources and services are available to signpost patients to, including our Helpline, telephone befriending, online community and activities.
- Listening to a wide network of stakeholders, including charities, healthcare professionals and community networks, to raise the profile of stroke and create a report on identified local needs.
- Gaining a better understanding of the best way to reach and support people affected by stroke in remote and rural communities, informing work nationally.
- Identifying and recruiting stroke survivors/carers who are willing to share their lived experience and act as Connectors.
- Helping Connectors set up and run novel support services (e.g café groups, cooking classes) in their local community.
About You
You will have experience of:
- Working with and supporting a wide range of stakeholders
- Managing and developing volunteers and working with support groups
- Supporting networks, working in partnerships with other organisations including those in the voluntary sector, health and social care
- Working in advocacy, campaigning, community engagement and development
- Developing support using co-production with service users
- Collecting data and producing reports
- Knowledge of key policies including General Data Protection Regulation (GDPR), safeguarding and health and safety
- Addressing health inequalities and championing diversity internally and externally
- Excellent IT skill and communication skills, including confident public speaking skills
This role requires extensive travel across the Highlands. Candidates must be able to demonstrate how they can meet this requirement of the role. Applicants must be based in the Scottish Highlands and have the right to work in the Scotland and must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work.
You may also have experience in areas such as Engagement, Community Engagement, Volunteer Engagement, Advocate, Advocacy, Health, Social Care, Engagement Officer, Community Engagement Officer, Volunteer Engagement Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary:
This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.
Role Specific Responsibilities:
· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.
· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.
· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.
· Give advice and assistance with housing problems including information on housing options.
· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.
· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required. Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.
· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.
· Work in a performance target-led environment and have a commitment to attaining those targets.
· Prepare timely and accurate reports.
· Identify and implement good administrative practices and procedures.
· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.
· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.
· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.
· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.
· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.
· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.
· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.
· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.
· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.
· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.
· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.
· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.
· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.
· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.
· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.
· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.
· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.
· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.
· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.
· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.
· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.
· To input and extract information from Stay’s IT systems, including client information.
· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.
· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Engaging with clients and the local community to co-produce a programme of activities and sessions.
· Encourage and motivate clients to engage and participate in activities and sessions.
· Other duties commensurate with the post as may be determined from time to time.
Staff Expectations – how we do things
Administration Duties
· Maintain accurate records, both paper and electronic.
· Assist in the production of management information related to key performance indicators.
Financial Management
· Work within departmental budgets and aim to achieve value for money in all areas.
· Ensure compliance with all financial policies and procedures.
Relationships and Partnerships
· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.
· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
Client Involvement
· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.
· To make a difference to clients through support which everyday impacts on their lives for the better.
Quality Assurance
· Report on performance monthly to line manager within deadline.
· Assist in addressing any improvements required from internal or external audits.
· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.
· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.
· To continuously review own working practices in line with client feedback and current best practice.
· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.
Culture, Values and Behaviour
· To articulate and personally demonstrate Stay’s values both internally and externally.
· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.
· To contribute to the building of a staff culture where every person feels empowered and valued.
· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.
· To commit to learning and being the best through continual learning and development.
· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.
· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.
· To use good judgment and initiative to find solutions.
Health and Safety
· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.
· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with Stay and co-workers to help everyone meet their legal requirements.
The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
The client requests no contact from agencies or media sales.