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Page 1 of 4
London, Greater London (Hybrid)
United Kingdom
£29,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Forces Employment Charity is seeking a dedicated employment advisor to join our Military Women programme. In this role, you will provide holistic employment and training advice and guidance to a diverse caseload of female veterans and reservists, supporting their personal development and employability skills until they achieve their desired outcomes by having a sustainable career.

The Military Women programme combines coaching and mentoring, practical employment support, access to employment pathways and apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.

Reporting to the National Employment Projects Manager. This position is full-time35 hours per week with a salary of £29,000 per annum. This role is Home-based (with community outreach) in the South/Southeast region. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.

Principal Responsibilities:

  • Make a positive impact by putting our clients at the heart of everything you do.
  • Assess individual client’s needs; identify any challenges and barriers.
  • Build rapport, show empathy, motivate, and increase aspirations.
  • Support clients in developing their skills and CVs and effectively preparing for the job application process, including interview coaching, confidence-building, and access to digital upskilling.
  • Networking and engagement: promote the benefits of FEC case worker support to female veterans and reservists, and stakeholders.
  • Work with the Marcoms officer to promote and support the FEC Military Women Programme to beneficiaries, charities, and other organisations working with female veterans and reservists.
  • Work with colleagues to support Employer Engagement to generate employment opportunities for female veterans and reservists.
  • Provide advice and guidance to female veterans and reservists throughout the journey into employment following the FEC Case Management Guidance and Work Instructions.

PERSONAL SPECIFICATION

Essential Competencies:

  • Experience working in a customer-focused environment and delivering excellent customer service.
  • Effective team player with strong collaboration skills
  • Excellent organisational, time management and administrative skills.
  • Proficient in using a CRM system to document confidential information, monitor progress, and assess impact
  • Ability to work effectively towards achieving targets, meeting key performance indicators (KPIs), and adhering to deadlines.
  • Able to demonstrate coaching/mentoring experience and influencing skills.
  • Passionate about personal development and helping others achieve their goals.
  • A strong drive to succeed through self-motivation and initiative, with the ability to exercise sound judgment and discretion.
  • An understanding of the challenges faced by serving, reservist, and veteran Armed Forces personnel, along with empathy for their experiences and the difficulties they and their families encounter in securing fulfilling and sustainable employment.
  • Dedicated to upholding and embodying our organizational values.
  • Proficient in using Microsoft Office packages, Outlook and other platforms

Desirable Competencies:

  • Lived experience
  • Strong knowledge of the employment and education sectors, including recruitment, welfare-to-work services, work-based learning, and vocational training.
  • NVQ L4 in Advice, Information and Guidance (FEC to provide the appropriate qualification of NVQ L4)

Security Clearance

Successful candidates will be the subject of an Enhanced Disclosure & Barring Service (EDBS) check. The job offer will be subject to a successful DBS enhanced.​

FEC is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

​If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 20 January 2024.

The first stage of online interviews will begin during the week commencing 20 January 2025, and final face-to-face interviews will be conducted during the week commencing 27 January 2025.

Posted by
Forces Employment Charity View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 13 December 2024
Closing date: 12 January 2025 at 16:34
Tags: Advice / Information,Human Resources,Customer Service,CRM,Customer support