• £27,187 per year
• Full time
• Fixed term contract for 9.5 months with possibility of extension
• Based in Orpington

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of more than £4m, over 150 staff and 250 volunteers, we are one of the largest charities in the Mind network.

Bromley Well helps people living in Bromley borough to improve and maintain their health and wellbeing. We are seeking a Mental Health Triage Advisor to support the processing of mental health referrals received through the Bromley Well Single Point of Access (SPA), and other external partners including the Primary Care Network, Bromley Healthcare and Oxleas NHS Foundation Trust.

We are looking for people with experience of completing triage assessments for adults experiencing a range of mental health and social care problems. Applicants should have experience of managing a diverse caseload within a busy work environment, and possess effective skills in communication (verbal and written), with skills in planning, organising and prioritisation. An ability to work independently, to be proactive and show initiative is essential for this role.

The role will involve:

• Management of a client database and diverse caseload
• Coordination and facilitation of telephone and face-to-face appointments with clients to assess their needs
• Triaging of clients to appropriate support services to manage their mental health, either within Bromley Well, or through other local services by completing referrals, or providing information and signposting support
• Following risk assessment procedures (training will be provided)
• Engagement and communication with partner triage teams within Bromley Well, and other partners within primary and secondary care services to improve referral pathways into and out of the service
• Collaborative working with Bromley Well SPA Service, including attendance to regular team meetings and working one day per week at the Bromley Healthcare Hub
• Opportunities to support training and engagement with other teams and services about referrals into the Mental Health Pathway

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds
• People aged 16-25
• Disabled people
• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Due to current Government guidance regarding Covid-19, this role may temporarily be home-based, or worked remotely. The expectation is that when it is safe to return to our offices, the role will be office-based. Interviews are likely to be held online via Zoom.

Closing date: 9:00am on Wednesday 26th August 2020

Likely interview date: Friday 4th September 2020

Are you interested in supporting people who have, or are recovering from mental health problems; experiencing barriers affecting their ability to move towards or stay in paid employment? Do you have what it takes support and lead a team of individuals as part of an organisation that prides itself on its professionalism, values and the passion of its staff to make a real difference? 

Status Employment are looking for IAPT Employment Advisers to work 35 hours per week over 5 days. Joining our established team attached to the Lambeth Talking Therapy Service, you will be working with clients with common mental health needs and other barriers to employment.

IAPT Employment Advisors : £26000 - £28,000 – Contract role funded until March 2021 with potential to be extended

Roles are an ASAP start to work 35 hours a week over 5 days to join our established team working in the borough of Lambeth.

Working alongside Lambeth Talking Therapies   

The Lambeth Talking Therapies programme provides short term therapy for people with common mental health issues such as anxiety or depression. Status Employment has been the Partner of Choice since IAPT started in Lambeth in 2009. We work closely within this integrated health team, to provide a short term holistic and person centered service. As with Therapy the intervention is short term, typically 2-4 months but varies depending on the need of our client.

This is a great opportunity to be part of an organisation that prides itself on its professionalism, values and the passion to make a real difference and contribute to real change within mental health. We are a close-knit, ambitious team, committed to learning and developing and adding value to the clients we support.

 As an Employment Adviser you will provide advice, guidance and support for clients who are:

• Off sick and wishing to return to work
• Retaining employment
• Job seeking activities

You will work collaboratively with clients, therapists and employers to deliver best outcomes. Supporting the client to devise a strategy to help them move forward with employment needs, you will deliver job seeking, CV and Interview workshops, develop an effective knowledge of the Equality Act 2010 and support job applications.

Please note the post holder will need to be willing to work in any part of the Borough of Lambeth and work from 11.00 to 19.00 on one day a week, as determined by Status Employment, to support clients who cannot attend during normal office hours.

Please send in your CV and Covering Letter (in line with the job description). 

Closing date is 9am 11th August 2020

Bromley Well is commissioned by the London Borough of Bromley and Bromley Clinical Commissioning Group to deliver services for local people to help them maintain both their physical and mental health, their independence and also provide training and employment opportunities.

About the role:

Through tailored person centred support, you will assist people with learning disabilities (LD), physical disabilities (PD) and long term health conditions (LTHCs) to address barriers to employment and education by providing advice, guidance and support to improve access to education, employment and volunteering whilst supporting retention of paid employment.

You will also support referrals of people with mental health issues, requiring retention support to an appropriate service.

Requirements:

Reporting to the Head of Education and Employment, here are some of the skills that will make you stand out:

• Experience of supported employment
• Knowledge of relevant disability and employment legislation
• Experience of planning, preparing and delivering work preparation sessions to groups of people
• Confidence in public speaking and telephone skills
• Excellent interpersonal skills and an ability to build relationships with a diverse range of people, both internally and externally

How to apply:

For more information, and to apply, please visit our website via the Apply button.

Closing date for applications: 10 August 2020.

BTSE and Bromley Mencap are committed to promoting equal opportunities in employment. We value diversity, promote equality, and challenge discrimination.

We encourage and welcome applications from people of all backgrounds.

Role: Senior Employment Advisor
REF: SS03 
Hours: Full Time, 37.5 hours per week
Contract Type: Fixed Term to 30th June 2022
Salary: £26,000
Operational Area: Sussex & Surrey
Location: Hastings / Rother

Role Description:

The Senior Employment Advisor provides the vital link between workless residents and the work and training opportunities available to them through Groundwork South’s Greener Futures Employment, Skills and Training programme. They support, coach and mentor Employment Advisors and teams, whilst providing support to the Programme Manager in the delivery of the Employment and Skills Contracts, and the management of the staff and teams that deliver against these. Groundwork’s employment programmes work with 16-18 year olds as well as adults.

We are looking for an experienced Senior Employment Adviser to lead, coach and mentor Employment Advisors and Teams on delivery of employment contracts including client engagement and working with them to achieve their training access to training, education and sustainable jobs.

The successful candidate will have a level 3 or 4 NVQ qualification in Information, Advice and Guidance, or equivalent experience.  A PTLLS or DTLLS qualification in teaching to adults is also desirable. They will have a successful track record in leading and managing a team delivering outreach information and guidance. They will have the ability to manage accurate records including client development data and logs and the completion of funders’ and awarding bodies’ paperwork.

Main Duties:

• Lead, coach and mentor Employment Advisors and Teams on delivery of employment contracts including client engagement and working with them to achieve their training access to training, education and sustainable jobs.
• Support the management and administration of data and records relating to the delivery of the agreed outcomes of the employment programmes.
• Work with and encourage workless individuals who may face multiple barriers to their engagement in work or who lack motivation to develop their confidence and belief in the benefits of a working life, and in further education and training.
• Assist individuals to gain entry into employment or training by delivering Groundwork South’s employment contracts and training programmes.

In return we offer:

• 25 days per annum plus English Bank Holidays
• A contributory pension scheme
• Scope to continuing development of your professional skills

Groundwork South is committed to safeguarding and promoting the welfare of children and vulnerable groups.  In line with our Safer Recruitment & Selection Policy and Procedure, successful applicants are subject to references and an enhanced with barred lists disclosure check.

Closing Date: Sunday 16th August 2020
Interview dates: TBC

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the 'Apply' button to be directed to our site. There you can download the application pack.

They are committed to transforming people’s lives and places through social, economic, and environmental action. In terms of development and delivery of these projects they work across three business themes, Parks & Open Spaces, Youth & Employment and Greener Living & Working.

They are committed to the employment and career development of disabled people. To demonstrate their commitment, they have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service. They guarantee an interview to anyone with a disability whose application meets the essential criteria for the post. If you consider yourself to have a disability and would like to apply under the Guaranteed Interview Scheme please complete the Guaranteed Interview Scheme form (at the top of their current vacancies page) and submit this with your application. They shall ensure fairness and equal opportunities throughout their workforce and in service delivery.

This is an equal opportunity employer and values diversity. They welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age. A copy of their Equality and Diversity policy may also be made available to candidates on request.

CVs will not be accepted. No agencies please. Only shortlisted candidates will be contacted. Please note that we reserve the right to close applications early in the event of a large response.

You have recent experience in the mental health field (or a related area) and a good understanding of service user involvement, how employment can really make a difference to someone’s life and of the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an IPS Employment Advisor.
 
Richmond Fellowship are delighted to be working to deliver the roll out of Individual Placement and Support (IPS) services as part of the NHS England initiative for extending IPS support to some of the most disadvantaged people in the employment market place. We will be working on behalf of the North East London Foundation Trust (NELFT) Clinical Commissioning Group to create a newly launched IPS service in Redbridge. The post‐holder will be embedded in the mental health secondary care clinical teams at Mellmead House and will work closely with jobseekers and potential employers across the area to secure ongoing employment.
 
The successful candidate will support the delivery of our Employment Service. This will see you focus on motivating, supporting and providing person‐centred advice and guidance to people receiving support to enable them to move into suitable and sustainable work. As well as a good understanding of people with mental health problems, you have experience of networking/liaising with local employers and the initiative to develop and promote a service.
 
Excellent motivational, presentation and listening skills are essential too, as is a willingness to travel in the local area and occasionally work outside of office hours. Customer focused, well organised and collaborative in approach, you’re a great administrator too. Indeed, you pride yourself on your word processing skills and ability to keep accurate computer records/use a database. The successful candidate will expected to have a flexible approach to working to ensure effective service delivery.
 
It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide a supporting statement will be considered for an interview.
 
This is a full-time post at 37.5 hours a week. 
 
The postholder will be fully co-located within the clinical teams at Melmead House, E11 2DH and this will be the primary location. 
 
The starting salary for this post is £22,264.00 per annum with subsequent progression to £23,291.00 per annum.
 
This is a rolling recruitment process, candidates will be shortlisted as and when they apply.
 
So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.
 
Recovery Focus is a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for an Employment Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in employment law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of employment advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Casual work contract • Zero hour contract

Hours – dependant on assignment (various)

Bromley Mencap is an award winning local charity providing a wide range of services, activities and support for disabled people of all ages, their carers and families in the London Borough of Bromley.

A fantastic opportunity has arisen to join our supported employment service. We are looking to recruit job coaches to support and coach people with learning difficulties and/or physical disabilities who are in employment or training and help them to achieve sustainability within their chosen role.  

You will play a key role in facilitating each individual’s achievement through one to one work and ensuring relationships are built with employers. You will be required to negotiate and agree reasonable adjustments with employers on behalf of our clients.

The employment support is at various settings throughout Bromley, Bexley, South East and Central London.

Application packs with full job specifications are available on our website via the apply button.

Job Description

Job Title: Employability Manager

Reports to: Chief Operating Officer

Region: London

Responsible for: Family Support and Employability Worker

Job Purpose

Responsible for managing and delivering the Key4Life’s employability strategy. Focusing on helping men on the Key4Life program (live programmes and Alumni) prepare for employability initiatives and support participants into sustainable employment.

Duties and Responsibilities

Delivery

• Overseeing Key4Life’s employability offering for ex-offenders and alumni by planning impactful employability workshops for our prison programmes post-release and ‘At Risk’ programmes, whilst tracking participants and reporting updates.

• Responding to the skills, interests and needs of participants by carrying out research and monitoring on weekly jobs boards, to supply a diverse range of jobs. Seeking out current job vacancies to secure permanent employment, work experience, training and education for participants.

• Create assessments of each of the participants skills for employment, to prepare them for work.

• Manage participants through the employability sections of the Key4Life programme.

• Support participants through CV and employability workshops and encourage their full participation with support from caseworkers and wider team.

• Support participants and mentors in the creation of participants’ CVs, job/education searches and applications leading to successful employment.

• Support and manage the programme alumni towards employability goals.

• Regular communication with the young men on the programme, with completion of action plans and assessments all participants.

Networking, Liaison and Brokering

• Identify, engage, broker and liaise with partner organisations and corporate employers for placement and job brokerage opportunities.

• Develop and maintain strong relationships with employment placements and partners.

• Leading on the recruitment of employers to our YOUNITED flag campaign.

• Attend relevant employment support meetings in the borough.

• Support the CEO and COO with corporate development in London. Including attending meetings and pitches with new and existing corporate sponsors, to secure funding and donations.

• Account manage a range of corporate partners from sectors including the City, insurance, construction, fitness, hospitality and hotels.

Training

• To design and deliver employability skills training which can be delivered in a 1:1 or group setting for young men at support meetings.

• Training team members to support with employability across the Charity.

Information Management

• Producing, recording and maintaining accurate and useful information on young men and contact with them in order to report and promote effective service delivery and evaluation.

• To comply with the organisational requirements to protect personal and confidential information and to support the management of risk regarding information security breaches.

Performance Management

• Effective line management of direct reports (Employability/ Family Worker) through monthly 1:1’s and bi-annual appraisals.

Teamwork

• Supporting the Programme Team to ensure that Employability KPI’s are being met.

• Liaise with the Caseworkers on a regular basis to track the young men on programme and ensure placements are ready for them

• Liaise with the mentor team on a weekly basis to provide optimal support to the young men and their mentors.

• Ensure any employment, training and vocational opportunities sourced are fed into the wider team to ensure a joined up, seamless employer engagement approach.

• To be aware of the external environment and identify any changes that may affect Key4Life’s operations and to advise the COO proactively.

Health and Safety

• Ensure all placement paperwork is signed and risk assessments completed.

• To comply with project and organisational policies and procedures for safe working practices for staff and participants.

• Responsibility to ensure that all Health and Safety regulations are adhered to by direct reports and other Key4Life staff.

Safeguarding

• Follow safeguarding processes and ensure all disclosures, causes for concerns or incidents are reported to the designated safeguarding officer.

• Responsibility to ensure that all Safeguarding regulations and risk assessments are adhered to by direct reports.

General Duties

• The following duties are ones which all staff are required to perform:

• Always observe health and safety procedures and work safely.

• Maintain and update professional knowledge and competencies ensuring that you are up-to date on all relevant Key4Life policies and procedures and are working in line with local and governmental frameworks ensuring these are implemented in the service

• To be responsible for your own continuing self-development, undertaking training as appropriate to the working environment and location, and developments in your role.

• Always conducting yourself with professionalism, tact and diplomacy.

• To act with integrity and respect towards all stakeholders and team members

• Key4Life takes its responsibilities relating to safeguarding seriously and expects its staff to be aware of and adhere to the policies and procedures in place.

• Leading by example, promote and demonstrate professionalism, tact, diplomacy, integrity and respect for confidentiality and supports a working environment conducive to creativity, development and innovation

Person Specification

Qualifications

Desirable: Information, Advice and Guidance qualification. Level 3 Youth work.

Relevant experience

Essential

• An understanding of the labour market in London through previous experience.

• An understanding of the key issues effecting young men in prison and those at risk of going to prison in accessing and sustaining employment.

• Experience of working within a confidential environment.

• Be able and willing to work in prisons and YOIs as well as in the community.

Desirable

• A proactive and creative approach to developing innovative solutions.

• Excellent IT skills; highly proficient in all Office packages,

• Understanding of the charity sector in the UK and the issues it faces.

Personal qualities

Essential

• Commitment to the aims and culture of Key4Life and a desire to bring about positive change in people’s lives.

• Self-motivated with a positive attitude and a strong desire to achieve high standards.

• Ability to lead, engage and motivate others.

• Excellent listening skills with a high level of patience and understanding.

• Resilient with capacity to work under pressure.

• Ability to work efficiently and manage time as part of a team.

• Excellent interpersonal skills with the ability to communicate effectively at all levels (verbal & written).

• Flexible and able to adapt to change.

• Professional and enthusiastic.

Please note that we only accept applications made using our own Application Form, which can be downloaded from the Citizens Advice Lewisham website

Reports to: Citizens Advice Lewisham Supervisor, Line Manager

Contract type: Permanent

Working hours: Full time (35 hours per week)

Salary grade: £27,000- £30,000 per annum, depending on experience

Location: Leemore Centre, Lewisham – might be required to work from different locations (outreach)

Job purpose:

1. To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances

2. To maintain detailed case records

3. Keep up to date with legislation, policies and procedures and undertake appropriate training

Main duties and responsibilities:

1. To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances This includes:

· Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities

· Researching and exploring options and implications so that those accessing our service can make informed decisions

· Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

· Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

· Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder

2. To maintain detailed case records This includes:

· Ensuring that all work meets all auditing and quality standards and the requirements of the funder

· Ensuring all case records are written up in a timely manner

3. Keep up to date with legislation, policies and procedures and undertake appropriate training This includes:

· Ensuring you complete a minimum of 16 hours/equivalent of technical debt advice CPD accredited training or qualifying activity and maintaining an up-to-date record of all training sessions

4. Contribute to team

· Work to an agreed work-plan, meeting targets and milestones

· Prioritise and manage your own workload

· Be an active member of the team, identifying opportunities for your own development

· Compliance with CAL policies and procedures, including health and safety

· Demonstrate financial efficiency and value for money throughout work

· Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

5. Other

·  Undertake additional tasks as defined by the CEO and Line Manager

Person specification:

Essential:

Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Ability to remain non-judgmental

Ability to provide outstanding customer service

Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings 

Ability to work as part of a team and be open to receiving feedback and learning from others

Understanding of the debt advice model with proven casework skills and experience of dealing with complex and challenging cases

Ability to manage own time and meet deadline

A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics 

Knowledge and Experience

Previous experience of providing debt advice

(at least a year, or equivalent to a year, if part time)

Hold a valid Money Advice Service accredited qualification in debt advice to level three, or higher (desirable)

Experience of delivering high quality advice, casework and financial capability sessions to meet targets whilst ensuring collection of data to support funder’s monitoring and reporting requirements 

Have essential IT and telephone skills and ability to use an online based Client Management System (CMS) to deliver advice across multiple channels and maintain case records 

Hold a Certificate in Money Advice Practice (Cert MAP) from the IMA in partnership with Staffordshire University (desirable)

Previous experience in supporting junior colleagues with their development  (desirable)

Summary

This is an exciting opportunity for a highly motivated professional to join the Diabetes UK NI team and make a difference for people living with diabetes. You will play an integral role in this small, dynamic team ensuring people living with diabetes have a voice in all we do, supporting healthcare professionals, and working closely with the Diabetes Network to ensure the delivery of better diabetes services.

Interviews: w/c 7 September 2020

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the National Care Advisor you will be responsible for promoting improvements in diabetes-related health care delivery. You will work across Northern Ireland building strong links in all Trusts and will work in partnership with people living with diabetes to ensure all our work and messages are informed directly by their lived experience. As the National Care Advisor you will work closely with healthcare professionals ensuring they have timely access to resources and promoting evidence-based best practice. You will be responsible for leading on the meaningful engagement of people living with diabetes in the Diabetes Network ensuring that their experience is embedded in service design and delivery processes. You will also provide clinical advice for events for children and adults with Type 1 across the UK.

Ideal Candidate

The ideal candidate will be educated to degree level or equivalent, a Registered Nurse or Dietitian with experience in diabetes care (preferably at specialist level) and will have proven experience of working in a healthcare environment.

You should be highly motivated to work collaboratively with colleagues, both internally and externally, to ensure the best outcomes for people living with diabetes. You will have a high level of personal credibility and will be highly skilled in communicating with a range of audiences. You will be experienced in networking with proven negotiating and influencing skills, and in supporting people to influence systems and processes using a range of engagement skills.

RedbridgeCVS is a well-established and highly regarded umbrella body for voluntary and community organisations in the London Borough of Redbridge. We are a small, friendly team based in central Ilford just 20 minutes by train from Liverpool Street station.

We are seeking 1 enthusiastic and motivated professional to join us as a Social Prescribing Advisor. The role will focus on supporting residents referred by GP practices in Redbridge who might face low-level mental ill‐health, social isolation or complex social needs which affect their wellbeing.

As Social Prescribing Advisor, you will provide clients with one to one motivational support using behaviour change techniques as well as practical support to access community services to help improve their health and wellbeing.

The closing date for applications is 12 noon on 10th August 2020.

Please go to our website to download the job pack and return the completed application form via email.

We expect to interview the shortlisted candidates on 18th August 2020.

Real is about to launch our new support planning service called Taking Control of Your Life. We have funding for three years for this exciting new project. We are recruiting an entry-level Adviser position to jointly deliver this new service to disabled people living and working in Tower Hamlets. The service will help improve the level of choice and control they have over the way they live their lives. This is an exciting opportunity to work for the only pan-disability, user-led organisation in Tower Hamlets; helping us to provide remarkable services to, and outcomes for, disabled people in the borough. The project also works alongside a group of local disabled people to “change the system”, making sure that statutory services, and service providers, listen to the needs of the people that use them and adapt to meet those needs better.

This role requires a motivated, person-centred individual who is quick to learn, and motivated to make a positive difference to the lives of others. Previous experience of support banning would be helpful, but what’s more important is your attitudes and your values.

Real is proud of its principles of valuing everyone and never discriminating. As a user-led organisation of local disabled people we particularly welcome applicants who are disabled or who live in Tower Hamlets.

Why you should work for Real

• We are a dynamic, growing third sector organisation and a user-led organisation of disabled people. We are firmly driven by our principles and ethos.
• We are a progressive organisation, constantly looking to work more effectively. But this does not mean we abandon our principles.
• We have a good reputation with our funders and our clients, and support approximately 1000 people in the community each year.
• We actively embrace diversity in all forms. Our clients relate to us more because we reflect their reality.
• We consider disability in our employees an asset.
• There is a great atmosphere and good staff morale.
• In a number of areas we are at the forefront of being part of an evolving and developing third sector in Tower Hamlets.

Applications close: Monday 20 July 2020

Click on the link to our website where you will find:

• more information about Real
• important information about the recruitment process
• more information about the role
• the job description and person specification
• an application form.

Once you have read the information above, if you would like to have an informal chat about the role, please contact Mike Smith, the CEO, or Richard Stewart, the Head of Programmes, via our reception.

Department: People

Contract Duration: 6 months

We are looking for 2 People advisors. 

Are you a People Advisor looking for a new challenge with proven experience of advising on Employee Relations matters? Do you love being busy, with no day being the same? Are you great at assessing risk and building relationships with your stakeholders? 

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

In this role you will need to be able to independently and in line with legislation, internal policies and organisational approach advise managers on all matters relating to sickness, capability, conduct and grievance and risk and therefore experience of giving advice on these issues is essential. You will become part of a small team of People Advisors, and there will be many opportunities for sharing knowledge and best practice. Complex and high risk ER cases will be escalated to relevant Business Partners. There may be a requirement and opportunity to get involved in other people related matters, such as payroll, recruitment, production of MI information, and potential to support other project work within the organisation.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

About Scope

We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.

We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.

About the role

The candidate will manage a case-load of customers, supporting and empowering them, ensuring that all programme KPI’s are met. Be a designated safeguarding lead for the service and report any safeguarding issues both internally and externally as required.

Main responsibilities include conducting a thorough initial assessment of all customers joining the programme to understand fully their support needs, developing a SMART goal based action plans that clearly show how the customers support needs will be addressed, measuring, recording and tracking “distance travelled” for each customer in caseload and ensure that an evidence based approach is adopted to recording the customer journey. You’ll work collaboratively within the team to provide support where needed in to ensure KPI’s are achieved and be the designated safeguarding lead and report any safeguarding issues both internally and externally as required.

About you

You should ideally have lived experience of disability. To succeed in the role you will need excellent communication skills, both verbal and written, empathy for your customers, drive and enthusiasm for your role, passion for improving the lives of disabled people and their families.

You will need to respond to change in a positive way and be able to deal with conflicting priorities.

You should have experience of a customer facing role, supporting customers remotely, online and by telephone, providing mentoring or a similar support type, safeguarding of both adults and children. With your experience of safeguarding you should be able to identify, triage and action safeguarding concerns that arise from the service, bring an excellent working knowledge of how to record these concerns, show a true commitment to ensuring the wellbeing of customers and colleagues. You will need a to be confident with digital technology, including Microsoft Office products. You should show a positive approach to the adoption of innovative products and tools.

This service has extended opening hours, 9am to 8pm Monday to Friday and 9am to 12pm on a Saturday. You will need to be flexible to support the team within these hours.