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About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
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A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
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Motivation to help people from all backgrounds move into meaningful work.
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Confidence speaking with a wide range of people, from clients to employers.
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Strong organisation skills, with the ability to multitask and manage your workload.
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Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re an organisation that’s all about people. We recruit over 500 passionate individuals each year for seasonal roles working with children on our internal programmes (Kings Camps) and for external partners (UK and worldwide). We’re looking for a forward thinking individual to join our Managerial tier, line Managing our end-to-end Recruitment and Onboarding process, and the people involved in its delivery.
This role will ensure we meet annual targets for seasonal recruitment and that every individual we hire is qualified, suitable and equipped to work safely with children. You will share our commitment to safeguarding, implementing attraction strategies and safer recruitment processes to ensure appropriate individuals are hired for work with children, that they are hired on time and that they have the relevant suitability and pre - employment checks prior to starting work.
You’ll be a people person and a decision maker, communicating regularly with candidates and the wider team to gather information, or follow up on any staffing or safer recruitment concerns. You’ll need to work flexibly to maximise engagement time and seasonal workflow. We are committed to safeguarding and promoting the welfare of children and young people.
Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.
Key Responsibilities
1. Recruitment Activity
- Set staffing targets and volume expectations
- Build professional networks to attract potential candidates
- Identify marketing opportunities
- Manage partnerships with clients and job boards
- Be the first point of escalation for candidate decisions, interview volume and second stage interviews
- Identify and escalate challenges with volume or quality of applications
2. Safer Recruitment
- Continually improve and make healthy efficiencies in our Safer Recruitment and Compliance Processes
- Ensure seasonal recruitment targets are met in good time for candidate onboarding and training
- Ensure safeguarding requirements and standards are met throughout the recruitment and onboarding process
- Ensure staffing policies are met including staff ratios, qualifications and experience requirements plus venue or site-specific requirements
3. Leadership
- Line Manage a team of recruitment and onboarding specialists
- Provide whole department leadership in the absence of the Head of Recruitment Audit check quality of interviews and candidate recruitment experience
- Manage and monitor weekly performance outputs
- Budget Management
Person Specification
- 2 years’ team management or leadership experience
- Safer recruitment or safeguarding experience
- Organised and with a high level of attention to detail
- Self-motivated with the ability to problem solve and take decisions
- Understanding of GDPR / sensitive data
- First-hand experience of relationship building or communication
- Able to multi-task and driven to work towards targets
- Excellent communication and IT skills
- Must be eligible to work in the UK
Our Culture & Benefits
- Our People: Work in our like-minded, dedicated and passionate team that aligns with our mission and shared purpose - to get children active, having fun and learning together.
- Salary: From £32,000 per annum
- Pension: We offer more than the norm, with an enhanced pension and employer contributions (5%), and we also offer a Group Life Assurance Scheme
- Holiday: In addition to statutory holidays, we offer a generous starting holiday allowance of 25 days per annum with additional holidays being added after 2 years’ service up to a maximum of 30 days per annum (after 5 years’ service).
- Work Patterns: 37.5 hours per week, within 8am-6pm Mon to Fri but, in the modern working world, flexibility is key and embracing peak demand at popular times of the year is required from our team.
- Our Meetings: We start every week with a Monday Morning Meeting (MMM) for the whole team to connect and we’re also deliberate about meeting formally every 3-4 months with a Quarterly Brief - each of these help with comms and provide every member of our team with development opportunities.
We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.



Role/Job Title: Head of Income Generation
Location: Pembury, Kent / Battle, East Sussex
Travel to other locations in the South-East as required
Hybrid working arrangements available
Hours: 37 hours per week
Salary: £55,000 - £65,000 per annum, dependant on experience
Closing date for applications: Monday 20th April 2026
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early applications are therefore encouraged.
Interview Date: Wednesday 29th April 2026 at Cornford Lane, Pembury, TN2 4QU (Please ensure availability for this date when applying)
Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.
About Aspens:
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.
We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people’s groups and support; specialist support; and free online support for families and carers across the South-East.
As we continue to grow and strengthen our impact, we are looking for an ambitious and strategic Head of Income Generation to play a key role in securing our long-term financial sustainability.
What We Offer:
- Comprehensive Paid Training and opportunities for career progression, including recognised qualifications in health and social care
- Paid DBS Check (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
- Flexible Work Arrangements with the option to take on additional bank shifts
- Annual Leave (including Bank Holidays) pro-rated based on your hours, with additional leave accrued with length of service
- Nest Pension and Death in Service Benefit
- Access to a Dedicated Employee Assistance Programme and Mental Health First Aiders
- 20% Discount at Aspens High Street Stores for all staff
- Discounted Menu at the Bluebell Café (Pembury) for employees
- Refer a Friend Scheme – earn up to £250 for every successful referral
- Employee recognition programmes, including ‘Employee of the Month’
The Role:
The Head of Income Generation will lead the development and delivery of a sustainable, multi-year income strategy to support Aspens’ future growth and impact.
Working as part of the Inclusive Executive Leadership Team, you will provide strategic leadership across fundraising, partnerships, marketing and trading activity. You will strengthen existing income streams while identifying and developing new opportunities including major donors, trusts and foundations, corporate partnerships, and social enterprise initiatives.
This is an exciting opportunity to shape the future of income generation within a purpose-driven organisation making a real difference in people’s lives.
Key Responsibilities:
You will:
- Develop and deliver a multi-year income generation strategy aligned with organisational goals
- Lead annual income planning, budgeting and performance reporting
- Grow income from trusts and foundations, securing significant multi-year funding
- Develop and implement a Major Gifts strategy, cultivating high-net-worth donors
- Establish and grow legacy and in-memoriam giving programmes
- Build and manage corporate partnerships and sponsorship opportunities
- Oversee community fundraising campaigns and events
- Provide strategic oversight of retail, café and trading activity to maximise net income
- Identify and develop social enterprise opportunities that balance impact with financial return
- Strengthen impact measurement and CRM systems to support effective reporting and donor engagement
- Lead, inspire and develop a high-performing income generation team
We are looking for a strategic and commercially minded leader with a strong track record in fundraising and income generation.
You will bring:
- Significant senior-level experience in income generation within the charity or social impact sector
- A proven track record securing major gifts, high-value partnerships and six-figure grants
- Strong strategic planning, budgeting and forecasting capability
- Experience leading and developing high-performing teams
- The ability to translate impact and operational data into compelling funding narratives
- Experience using CRM systems and pipeline management to drive fundraising performance
- Excellent relationship-building and influencing skills, including at Executive or Board level
A full driving licence and access to a vehicle is required and essential for this role.
We’re looking for passionate individuals to help us ensure that every person we support lives a fulfilling life with dignity and independence.
If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need.
Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.
The client requests no contact from agencies or media sales.
Job Title:Senior Public Fundraising Manager
Salary: £45,000 per annum
Team: Fundraising
Hours:Full Time,37.5
Contract Type: Fixed Term
Location:Hybrid - SSH / WFH,TW12 3RA
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Senior Public Fundraising Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have continue to grow our public fundraising offer, developing and testing new products to engage new audiences.
About the role
As Senior Public Fundraising Manager, you will oversee and develop a diverse portfolio of Individual Giving and Community Fundraising programmes, maximising income and supporter engagement.
As a key part of the Supporter Engagement team this post will support the team to drive sustainable growth across Individual Giving, Community, Legacies and Supported Family Fundraising. The post will work in a strategic way, using insight to maximise potential income and develop both new and existing donors, community relationships and partnerships across the SSCH catchment through targeted donor and product development campaigns, supporter acquisition and retention programs, underpinned by robust supporter journeys.
The post holder will work flexibly across the Supporter Engagement income streams, supporting the team to drive growth, donor numbers and community visibility. They will also be accountable for their own income stream. This role combines a targeted driven approach with excellent donor care and relationship management.
This is an exciting time to join a friendly, motivated and highly focused team who are passionate about growing our public fundraising activities and providing the best possible support to those who fundraise for us.
About you
You’ll be an experienced fundraiser and people‑manager with a strong record of generating income and delivering against ambitious financial targets. Alongside this, you’ll bring proven experience in leading, motivating and developing high‑performing teams.
With excellent organisational, planning and project‑management skills, you’ll confidently build effective relationships and provide exceptional supporter stewardship. Comfortable working with databases and digital tools, you’ll be curious about innovation and open to exploring new approaches to strengthen and grow our fundraising offer. You’ll also have a solid understanding of sector best practice, including GDPR, Gift Aid and fundraising regulations.
Your experience in Community, Individual Giving or Legacy fundraising will enable you to contribute real insight across our supporter engagement portfolio. Creative, proactive and solutions‑focused, you’ll thrive in a fast‑paced environment and work flexibly across priorities to deliver meaningful results.
You will thrive as part of a team, and manage in a supportive and inclusive way, motivating the team to develop and grow individual skills and experience.
If you are proactive and motivated, passionate about fundraising and thrive as part of a busy team we would love to hear from you.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Please contact Georgina Goddard if you have any questions about this role.
Closing Date: 09/04/2026
IPS – Employment support
For people who need mental health support, getting back into work is a vital step on their recovery journey. The evidence backs this up, but although 90% of people with severe mental illness want to work, only 8% of them are in paid employment.
If you would like to join our team and champion our mission and help people who need employment support to get back into work. You will be supporting clients who are under the care of Secondary Mental Health services to gain and retain paid employment and will be based within a clinical team.
This is an incredibly rewarding role. You'll have the opportunity to transform the lives of clients, to give them hope, direction and support with their recovery journey alongside other key professionals. This is also a challenging role, so you’ll need to be empathetic, adaptable and dedicated to finding clients a role that’s right for them.
As an Employment Specialist, you’ll build a good rapport with your clients, gaining a real understanding of their key skills, their aspirations and their career goals and finding them opportunities to match. You'll also spend time building productive relationships with employers in order to identify and negotiate job opportunities in the hidden labour market.
Successful applicants for this post will receive training in the IPS approach, giving you the tools, you need to provide expert support and advice to clients, staff within your clinical team (e.g. Psychiatrist, Social Workers or Mental Health Nurse), while also building positive relationships with employers, opening doors and changing perceptions around mental health.
We welcome applications from people with personal experience of using mental health services.
Job Summary
To provide support into employment for people with mental health problems including:
· Managing a caseload of clients who wish to return to paid work, enabling them to find or retain employment by liaising with work and training providers, accessing benefits advice and by personally providing on-going support to clients in job search and after gaining employment, in accordance with evidence based supported employment practice such as the Individual Placement and Support (IPS) model of supported employment.
· Link with local employers and voluntary bodies in order to secure employment opportunities within the community
· Pro-actively support and motivate clients in obtaining employment opportunities
· Provide on-going support according to both the employee’s and employer’s needs to enable clients to both gain and retain employment.
Key responsibilities
· To work in partnership with individuals to support them in finding paid employment, or taking steps towards this.
· To develop strong links with other agencies such as voluntary, statutory and businesses in the development of work opportunities for clients.
· To support Community Mental Health Team colleagues with information about work and training opportunities.
· To report on outcome measures for the service.
· To provide monitoring/audit information to the Senior IPS Employment Specialist responsible for Employment Services.
Main duties
· Manage a caseload of people who have experienced mental health problems who wish to work.
· Prepare individuals for employment by assessing each person’s individual vocational needs which might typically include identifying strengths, help with benefits, support networks, travel to work plans, etc.
· Co create employment action plans with the individual, and provide this to the care co-ordinator and other professionals where appropriate.
· Assist individuals in job search and prepare them to apply for employment/education, liaising with colleagues as required e.g. Disability Employment Advisors, Jobcentre Plus, DWP contract providers and local colleges.
· Contact and meet with employers to identify job opportunities for individual clients.
· Have a proactive approach in developing jobs tailored to suit individual clients’ needs by contacting local employers, discussing mutual requirements and negotiating opportunities.
· Accompany job seekers to interviews if required.
· Provide education and support to employers, as agreed with the individual and provide job retention interventions to people at risk of losing their employment, negotiating adjustments to the job role with employers to enable the person to retain their employment.
· Support clients in the workplace by supporting them to learn the job role if necessary, and/or negotiating with employers to adapt the role at the start of employment or if difficulties arise in the workplace.
· Identify any barriers for return to work and develop appropriate strategies to overcome those barriers for clients who wish to gain or retain open employment maintaining a positive attitude to addressing challenges.
· Contribute to the opportunities for an individual’s increased social inclusion by developing partnership working with voluntary sector agencies, and linking with primary care employment and job retention initiatives.
· Promote the Mindful Employer initiative and best practice in mental health and employment within the mental health services and in other organisations in the local area.
· Maintain and develop close links with referrers, care co-ordinators and Community
· Regularly attend Team meetings.
· Complete data monitoring sheets and keep accurate caseload records.
· Maintain high standards of personal development and undertake further training as may be required.
· Undertake regular supervision and annual appraisal.
· Undertake other duties as may reasonably be required by the organisation
Person specification
Qualifications and experience
Essential
· Educated to degree level or equivalent experience
· Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector
· Experience of working with someone on a one-to-one basis
· Experience of managing multiple tasks at any one time
Desirable
· Trained in IPS approach
· Experience of supporting people to obtain or keep work
· Experience of working within health, social services or voluntary sector with people who have experienced mental health problems.
· Experience of working assertively to influence decision makers
· Own personal lived experience of recovery from mental health difficulties
· Previous experience of delivering a service using the IPS model is a bonus
· Proven experience of meeting and exceeding outcomes and targets
Skills and knowledge
Essential
· An understanding of the employment needs, and challenges faced by people who experience mental health difficulties
· Developing a knowledge of a broad range of occupations and jobs
· Able to use IT systems, databases and tools such as MS Word, PowerPoint and Excel
· Strong motivational, communication and listening skills
· Outstanding interpersonal skills and ability to build rapport with a range of people
· Good organisational ability
· Natural ability to build close, trusting and productive relationships with people
· Team orientated and able to work collaboratively within a mixed-disciplinary team
· Ability to work independently and use initiative to develop and promote a service
Desirable
· Knowledge of DWP and disability/employment related benefits
· Knowledge of good practice in employment legislation protecting Disability and Equality
Interviews will take place on 14th, 16th and 21st April 2026.
Email CV and Cover letter or supporting statement
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting an Employment Advisor to join our IPS service. You will be based in an NHS mental health treatment team in Edmonton, Enfield, working 35 hours per week. This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.
You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.
You will also be working to contract targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
- Beneficial (but not essential): local knowledge/ experience of the Borough
What we offer
- £31,277 per year
- 30 days annual leave plus public holidays, (FTE)
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours.
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
- We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
- To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
- Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: Monday 30th March 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.
Telephone interview stage: 13th - 16th April 2026
Final Stage interviews: 22nd April in person at Community House, Edmonton subject to an additional date being added.
To apply, please upload your CV and answer our screening questions outlining how you meet the person specification. You can also add an optional cover letter.
Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Salary: Up to £42,440 GBP gross per annual (dependent on experience)
Hours: Full-time
Duration: Permanent
Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)
Can you guide leaders through complex people challenges while strengthening HR compliance across a global organisation?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
As UK-Med continues to grow and expand its global humanitarian response, we are strengthening our people practices to ensure they remain fair, consistent, and compliant across the countries where we operate. In this context, the Employee Relations & HR Compliance Manager will play a pivotal role in driving high standards of HR practice across the organisation.
Job Role
You will lead on complex employee relations matters, including investigations, disciplinary and grievance cases, performance concerns, and organisational change processes. Acting as a trusted advisor to managers and leaders, you will ensure that people decisions are fair, consistent, and aligned with UK employment law and international HR standards.
Alongside employee relations leadership, you will oversee HR compliance and governance processes, ensuring that employment practices, documentation, and HR record management meet legal, audit, donor, and organisational requirements across multiple countries. You will work closely with senior HR colleagues to maintain compliant policies, support safeguarding investigations where required, and strengthen HR systems and processes that support a growing international workforce.
This role will collaborate closely with the Director of People, Heads of HR, recruitment and payroll teams, providing expert advice and coaching to managers while promoting a culture of accountability, transparency, and respect.
This is an exciting opportunity for an experienced HR professional who thrives on solving complex people challenges, strengthening organisational governance, and supporting leaders in a fast-paced humanitarian environment. Your work will play a key role in ensuring UK-Med continues to operate as a fair, compliant, and people-centred organisation as we deliver life-saving healthcare to communities affected by crises.
We offer a competitive salary and benefits, a collaborative environment, and the opportunity to make a meaningful difference through humanitarian work. UK-Med is an ambitious and expanding organisation, and this role offers a unique opportunity to shape the organisation’s employee relations and compliance practices as we continue to grow
How to apply
We strongly recommend that you read the Candidate Information Pack – ER & HR Compliance Manager - March2026 before applying.
To apply, please complete the questions and submit your CV through our Online Jobs Portal as soon as possible.
Applications must be submitted no later than 30th March, 2026.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
The People team at The National Lottery Community Fund is looking for two credible, confident and highly skilled People Business Partners to join us on six‑month fixed‑term contracts.
Our People team is around 30 colleagues who are proactive, collaborative and committed to delivering high‑quality support that enables our people to thrive. We focus on continuous improvement, strong relationships and ensuring colleagues feel supported, valued and set up for success.
These roles require strategic, forward‑thinking business partners who can build trusted relationships with senior leaders, act as internal consultants and provide expert guidance across a wide range of people matters. You will be comfortable navigating complexity, influencing at all levels and proactively shaping people solutions that align with our organisational priorities.
As the Fund continues through a period of change, this is an opportunity to make a meaningful impact, strengthening leadership capability, supporting organisational design and embedding people initiatives that enhance performance, culture and colleague experience.
What You’ll Do
Join us in a pivotal role where you will operate as a true strategic partner to senior leaders, bringing insight, constructive challenge and practical solutions that drive directorate and organisational priorities. You’ll build strong, influential relationships across all levels, becoming a trusted advisor known for your credibility and impact.
You will work collaboratively in a small team to embed meaningful people initiatives and frameworks that deliver consistency and organisational value. This includes providing expert guidance on organisational change, workforce planning and leadership development, helping to shape a high‑performing, future‑ready workforce. Using data, insight and evidence, you will influence decisions and steer people strategies that make a measurable difference.
You will confidently manage complex employee relations matters, ensuring outcomes are fair, consistent and legally sound. You’ll partner with leaders to unlock talent, identify development needs and create clear progression pathways. Alongside this, you will lead and deliver impactful people projects that enhance the People offer and elevate the colleague experience.
As a visible champion of equity, diversity and inclusion, you will role‑model inclusive behaviours and help create an environment where everyone can thrive. You will also contribute to continuous improvement across the People team, sharing expertise, supporting colleagues and helping to build a culture of excellence and collaboration.
What We’re Looking For
We’re looking for experienced People Business Partners who can operate with confidence, credibility and strategic insight. You’ll bring strong generalist HR expertise, excellent judgement and the ability to influence senior leaders while acting as a trusted advisor. You’ll be proactive, solutions‑focused and comfortable navigating complexity, using data and evidence to shape people strategies that support organisational priorities.
You’ll build strong relationships, role‑model inclusive behaviours and bring a thoughtful, people‑centred approach to organisational change, leadership development and colleague experience. With a solid foundation in employee relations and employment law, you’ll provide expert guidance across a wide range of people matters while contributing to longer‑term workforce planning and organisational effectiveness.
Location: UK wide - Hybrid working. Our offices are based in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
Interviews: Week commencing 6th and 13th April
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should evidence how you meet them in your supporting statement.
- A credible, confident HR professional with strong generalist experience and excellent knowledge of employment law
- Proven experience in a true business partnering role, influencing, challenging and supporting all stakeholders
- Strong people management and coaching skills, with the ability to set clear expectations and develop others
- Excellent relationship building skills and the ability to communicate with impact at all levels
- A strong commitment to creating an inclusive workplace and embedding equitable practices
- Significant ER experience, ideally in a unionised environment or similar
- Experience leading and delivering people projects and contributing to strategic planning
- Understanding of organisation development and how it supports long term organisational effectiveness
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Chief Executive Officer (CEO) – Team Domenica
Location: Brighton & Hove (hybrid; 2-3 days per week on-site)
Salary: Circa £85,000
Contract: Permanent, Full time
Could you lead a warm, community-centred charity that turns specialist education and hospitality enterprises into sustained employment for young people with learning disabilities?
About Team Domenica
Team Domenica exists to help young people with learning disabilities build independent, fulfilling lives through sustained employment. Founded in 2016 by Baroness Rosa Monckton, the charity combines a Department for Education-recognised Specialist Further Education college, employment coaching and long-term employer support to achieve unrivalled outcomes for young people with learning disabilities - around 80% of programme graduates move into paid work.
Over the last decade the organisation has supported more than 200 candidates and built a portfolio of social enterprises that provide genuine workplace training: Café Domenica and a coffee roastery. Most excitingly, we have recently opening The North Star pub. The North Star is a purpose-acquired, prime-location commercial venture adjacent to the Royal Pavilion, operating as a full-scale hospitality business (circa £1.3m turnover) and functioning as a peerless, day-to-day training environment for candidates while contributing vital unrestricted income. Now that the pub is fully up and running, it presents a major opportunity for commercial development. Growth to date has been rapid and successful, but the organisation now needs a Chief Executive who will consolidate operational foundations, secure sustainable trading and fundraising, and protect the quality and culture that make Team Domenica distinctive as we prepare for further growth.
As our next Chief Executive, you will:
• Strategic Leadership & Direction - Set and deliver a strategy that balances growth, financial sustainability and strong employment outcomes for candidates.
• Commercial & Social Enterprise Performance - Lead the charity’s commercial enterprises, primarily The North Star pub, but also Café Domenica and the roastery - ensuring strong commercial performance and high-quality training opportunities.
• Fundraising & Income Growth - Diversify fundraising beyond founder-led networks, building sustainable income from trusts, corporates, major donors and individuals.
• Education & Programme Quality - Work with the Executive Director for Education to maintain high-quality, compliant specialist FE and supported internship provision.
• Organisational Leadership & Infrastructure - Strengthen operational foundations across finance, HR, systems and communications to support a growing, multi-site organisation.
• People & Culture - Provide visible leadership that supports staff, strengthens management and protects the charity’s candidate-centred culture.
• Partnerships & External Profile - Act as ambassador, building relationships with employers, partners and supporters to expand employment opportunities.
• Governance & Board Partnership - Work closely with trustees and the founder to strengthen governance and ensure long-term sustainability.
Who you are
• Seasoned senior leader with experience of running organisations of similar scale and complexity, including multi-site operations.
• Proven strategist with a strong track record of delivering organisational change, restructuring and sustainable growth.
• Confident commercial leader with P&L ownership and demonstrable success improving trading performance in hospitality, retail or other trading businesses.
• Experienced income generator in the charitable sector - trusts, major donors, corporate partnerships and individual giving.
• Credible and committed to specialist education and employment pathways for people with learning disabilities.
• Strong communicator and public spokesperson, comfortable with high-profile fundraising and stakeholder engagement.
• Financially literate, resilient and emotionally intelligent; visible, hands-on and pragmatic as a leader.
Desirable: direct hospitality experience, experience scaling social enterprises or knowledge of FE regulation/Ofsted would be advantageous.
Why Team Domenica?
• A proven, distinctive model that delivers real, long-term employment outcomes for young people with learning disabilities.
• A rare leadership role that combines mission-driven practice with commercial stewardship across cafés, a roastery and a training pub.
• Hybrid working with regular on-site engagement at Pavilion Buildings and social enterprise sites, offering visible day-to-day impact.
• The opportunity to shape national growth, with London the priority for careful expansion and a high-profile platform to influence practice nationally.
For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.
Closing date for applications: 9am, Monday 6th April 2026
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Business & Human Rights Centre, an international non-profit human rights organization, is seeking an experienced Human Resources Lead to support line managers on day-to-day people issues, recruitment and employee relations, making sure that people policies are compliant with national laws and regulations.
- Location: UK - majority work from home (with occasional attendance in London)
- Full or Part Time: Flexible full time or part time, with a minimum of 3 days per week (21 hours/week)
- Fee: GBP 48,500-53,500 (the range is based on a full-time schedule; if part time, it will be prorated accordingly)
- Contract type: 1 year contract
- Closing date: 29 March 2026
- To Apply: Complete and return our application form via our jobs portal. Kindly note that the application form is required; we will not accept CVs.
Responsibilities
Reward
- Co-ordinate the preparation, renewal and filing of contracts. Monitor and manage risks related to employment terms and conditions.
- Assist in addressing issues involving benefits, leave, taxation, social security and immigration/domestic legislation requirements.
- Provide HR
support to the Resource Centre's four registered locations (UK - headquarters, Germany, USA, and Colombia), and the other locations where we have consultants.
- Coordinate onboarding and exit processes for employees and consultants, including exit interviews, equipment and file handovers, and turnover of organisational assets.
Employee Relations
- Advise and work with line managers to manage employee relations in line with current legislation and best practice.
- Co-develop resolution strategies to address concerns and grievances raised by the global team.
Human Resource Policy and Systems
- Work with the COO to continuously review, improve and update HR policies and systems in line with our values and legislation.
- Ensure best practise in HR systems, databases and processes are maintained and monitored across the organisation.
- Manage aspects of GDPR compliance relating to employees and consultants.
Nurture Teams and Talent
- With the COO, lead the development of employee engagement and retention strategies.
- Assess learning needs across the organisation and collaborate with colleagues to develop and implement learning solutions and professional development for individuals and teams.
- Support the performance management and review processes and work with line managers on the performance development plans of team members.
Recruitment
- Work with the recruiting manager to coordinate the employee and consultant recruitment process, including setting terms & conditions.
- Organise job listings and interviews and support managers to provide a robust induction programme for appointees.
Risk Management
- Proactively identify risks within our HR policies and systems and develop strategies to mitigate them.
Qualifications & skills
- Commitment to our values and mission - essential
- An HR professional with 5+ years of experience. - essential
- Strong and up to date knowledge of UK employment law, employee related health and safety regulations and employee/consultant related GDPR
legislation - essential
- Ability to meet deadlines. Excellent planning, co-ordination and prioritisation skills - essential
- Proven experience in developing and implementing human resource strategies and practices including recruitment, reward, contract administration, employee relations, learning and development, performance management, well-being, safeguarding and conflict management -essential
- A collaborative and flexible approach, with outstanding interpersonal, and relationship-building skills. The ability to work effectively across cultures. - essential
- Excellent verbal and written communication skills; fluency in English. - essential
- Working towards a CIPD qualification/membership or equivilent – desirable
- Preference for up-to-date and sound knowledge of EU and USA employment-related laws and health and safety regulations an advantage – desirable
- Experience of supporting colleagues to develop a culture of diversity, inclusivity, and collaboration for remote teams around the world. -desirable
- Experience with human resources information systems and with basic tools for online & remote work such as Microsoft Office, Sharepoint, and Teams. – desirable
- Experience of diagnosing issues and designing and implementing organisation development solutions for a growing organisation – desirable
- Knowledge of another language, especially Spanish, French or German - desirable
The client requests no contact from agencies or media sales.
Marketing Officer (Individual Giving and Legacy)
Make a real impact in a marketing role with purpose.
At Prospect Hospice, we are dedicated to providing expert, compassionate palliative and end-of-life care to patients and families across Swindon, Marlborough, and northeast Wiltshire. We are now recruiting a Marketing Officer – Individual Giving and Legacy, an exciting opportunity for a skilled and passionate marketing professional to help drive supporter engagement and secure essential fundraising income.
Hours
- 37.5 hours per week
- Hybrid working – minimum 2 days in the office (Wroughton, Swindon)
- Flexible working options – adaptable hours to suit your lifestyle
What is the role?
As our Marketing Officer for Individual Giving and Legacy Fundraising, you will play a key role in developing and delivering integrated fundraising campaigns across multiple channels, including direct mail, digital marketing, social media, and email marketing. You'll manage campaigns to promote regular giving, legacy donations, raffles, lottery entries, and in-memory giving.
Working alongside a supportive and collaborative team, you'll ensure every supporter receives a thoughtful and personalised experience. By using data insights to shape strategy and reporting on campaign performance, you’ll help us grow sustainable income streams that fund vital hospice services.
Key Responsibilities:
- Deliver effective individual giving and legacy fundraising campaigns
- Develop segmented supporter journeys to boost donor retention and engagement
- Manage in-memory giving platforms, raffle and lottery programmes
- Collaborate with internal teams and external agencies to maximise impact
- Use donor data to inform and optimise fundraising performance
- Ensure all activities meet compliance and regulatory standards
About you:
We’re looking for someone who is:
- Experienced in individual giving, direct marketing or legacy fundraising
- A strong communicator with campaign/project management skills
- Skilled in using fundraising databases and digital marketing tools
- Passionate about charity marketing and supporter experience
- Able to manage multiple projects with excellent attention to detail
- Aligned with our hospice values and mission to support people at end-of-life
- Inclusive and collaborative, working with internal teams and external partners alike.
- Committed to excellence, ensuring our fundraising communications are impactful, relevant, and strategically aligned.
Please see the job description for full details and person specification.
For more information or to have a chat about the role, please contact Nick Pride, Head of Individual Giving, Legacy & Supporter Experience
We offer a great range of benefits, including:
- 27 days annual leave entitlement (plus bank holidays)
- Flexible working
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
- Employee Assistance Programme
- Family-friendly policies and practice
- Supportive induction, and training and development
- A values led, inclusive working environment
- Free parking on-site
To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.
The client requests no contact from agencies or media sales.
An exciting opportunity to play a central role in securing the funding needed that helps young people thrive. At a time of real growth for our charity, we are looking for an experienced Fundraising Communications Manager to join our team. You will lead two major annual fundraising appeals, grow our monthly donor programme, and create compelling communications that deepen supporter engagement and reflect the integrity of our work with young people.
What is Jamie’s Farm?Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role:As Fundraising & Communications Manager you will plan and deliver two organisation-wide appeals each year, with a combined income target of £300,000. You will own and grow our monthly donor programme, developing email journeys, digital content and supporter pathways that build a sustainable income stream. Alongside this, you will lead the creation of high-quality fundraising communications - from donor updates and impact stories to campaign collateral and web content - ensuring all storytelling is ethical, warm and true to who we are.
Location : Jamie's Farm Bath (HQ) preferred but other Jamie’s Farm locations considered
About you:We are looking for someone with proven experience delivering multi-channel fundraising appeals and growing an individual giving or monthly donor programme. You will be an exceptional copywriter, able to communicate impact with clarity and warmth, and someone who understands the importance of representing young people responsibly and with dignity.
A confident project manager, you are highly organised and able to juggle multiple deadlines, coordinate stakeholders and keep campaigns on track. You are comfortable using data and insight to optimise performance, and you bring a proactive, solutions-focused mindset to everything you do.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Edinburgh, 271 Canongate, Edinburgh EH8 8BQ
Contract: Permanent
Salary: £39,372 per annum
About the role
Working at Crisis Skylight Edinburgh, you will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer to maintain a positive volunteer experience. You will work across teams to ensure volunteers’ experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities. You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community. You will also lead on the delivery of events that involve our members, build networks and increase awareness of Crisis’ work in Scotland.
You will have experience of working with people who are socially excluded or with support needs. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing service-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.
About you
- Experience of developing and implementing volunteer programmes.
- Experience of organising successful events.
- Experience of working with socially isolated and excluded groups.
- Awareness of psychologically informed approaches.
- Person-centred, sensitive, and empathetic to the needs of members.
- A track record of successful partnership working.
- Flexible and adaptable to change.
- A strong team player, able to use own initiative and reflect on own practice.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 13th April 2026 at 23:59
Interview process: Competency based interview
Interview date and location: Thursday 23rd April, in-person at Crisis Skylight Edinburgh
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
We are looking for an Interim Head of Events to manage our existing events portfolio as maternity cover. You will be responsible for managing a range of well-established, high profile events including our flagship Annual Dinner which raises over £1.6M and is critical to our donor engagement, retention and income. You will ensure all our events run successfully, are organised to the highest standards and delivered with immaculate care and precision. You will manage a small team of two, providing guidance and support where needed. You will also work closely with our Marketing and Communications team to develop content and marketing for events.
You will join our Fundraising team, which is made up of 11 individuals working across a range of portfolios, including: trusts and foundations, institutional funding, major donor fundraising, individual giving and legacies, online matched funding campaigns, events, donor acquisition and engagement.
You should have:
- Significant experience and a proven track record of event planning, coordination and delivery to an exceptionally high standard, within the non-profit sector.
- Experience of managing a small team
- Experience of managing budgets
- Experience working alongside Chairs, Trustees and/or Event Committees
- Exceptional organisational skills and attention to detail
- Strong written and verbal communication skills, able to communicate to a wide range of stakeholders.
- Ability to multitask, managing numerous priorities at the same time, to tight deadlines
- The ability to use your own initiative and to work under pressure.
- Excellent interpersonal skills and the ability to develop and maintain good working relationships with colleagues at all levels and with senior volunteers
- A commitment and empathy to the work and values of World Jewish Relief.
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
- Enhanced maternity & paternity pay
- Employee Assistance Programme – free, confidential advice or support with any personal or work related concerns or free counselling if needed
- Season ticket / travel to work loan
- Cycle to Work Scheme
- On Friday the office closes at 3pm
- We encourage flexible working and offer a range of flexible working options.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
How to apply
Please upload your CV and a cover letter which demonstrates your suitability for the role answering the following question in your cover letter:
· Why does this role appeal to you and how do you meet the criteria in the person specification?
Interviews will be held on Monday 27th April
Bringing life-changing action to people in crisis around the world
The client requests no contact from agencies or media sales.
Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.
Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.
You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.
The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.
As Donor Experience Manager, you will:
- Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
- Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
- Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
- Develop and maintain a central fundraising content library including case studies, stories and impact materials
- Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
- Support bespoke stewardship and recognition activity for major donors and high-value supporters
- Champion digital engagement, automation and personalisation across supporter communications
- Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
- Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
- Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
- Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.
About you
You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.
Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.
Essential skills and experience include:
- Excellent written and verbal communication skills, with experience producing engaging supporter communications
- Experience planning and managing projects or complex workloads across multiple stakeholders
- A strong commitment to delivering outstanding supporter care
- Experience working within a fundraising or supporter-focused team
- Understanding of donor motivation, stewardship and supporter retention
- Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
- Strong organisational skills and attention to detail
- Ability to build collaborative relationships and work effectively across teams
- An analytical mindset with the ability to use insight and feedback to improve supporter engagement.
Employee benefits
Benefits include:
- 27 days annual leave plus bank holidays
- 5 days holiday buyback scheme starting from April 2026
- 7.5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
Acorns Children's Hospice are partnering with Laura Macnamara at Quarterfive for this appointment.
To apply, please upload your CV, making sure it reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.
Round 1 interviews – w/c 6th April
Round 2 interviews – w/c 13th April


