Engagement and data officer jobs

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.

Our Services

Sleep Advice Service

Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.

Legal Rights Service

Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.

Book and Toy Library Service

Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.

Innovation and Product Design Service

Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.

Information Products

Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.

Buzgi and Toy Adaptation Service

Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.

The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.

Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.

Our services are provided to families free of charge.

Job Title:

Chief Operating Officer

Reports To:

Chief Executive Officer

Direct reports:

3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))

Purpose of the Role:

The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:

• Operational Systems
• Governance
• Compliance
• Finance and Growth

This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.

As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
• Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:

            Chief Executive Officer

            Chief Operating Officer

            Director of Fundraising, Marketing and Communications

            Director of Research and Support Services

• Provide expert advice on finance, operations, commercial performance and organisational risk
• Lead organisational planning, business continuity, and operational resilience
• Foster a culture of continuous improvement, accountability and inclusion

Finance, Commercial & Sustainability

• Lead financial strategy, planning and performance, ensuring long-term sustainability
• Oversee budgeting, forecasting, cashflow and financial controls
• Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
• Support funding growth through strong financial insight and business case development
• Ensure robust financial governance, audit and compliance

Operations & Infrastructure

• Lead and strengthen operational functions including HR, IT, governance and administration
• Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
• Oversee procurement, contracts, facilities, and organisational compliance
• Drive innovation and value for money across operations

People & Culture

• Champion a positive, inclusive and high-performing organisational culture
• Oversee HR strategy, workforce planning and leadership development
• Ensure compliance with employment law and best practice
• Promote wellbeing, engagement and organisational effectiveness

Digital & Technology

• Provide strategic oversight of IT, data and digital development
• Ensure systems are secure, resilient and aligned to organisational needs
• Leverage data and technology to improve insight, decision-making and organisational impact

Governance, Risk & Compliance

• Ensure effective governance frameworks, risk management and regulatory compliance
• Support the CEO and Board with high-quality reporting and strategic insight
• Lead safeguarding, data protection and organisational risk strategy
• Drive a strong culture of accountability and ethical practice

Leadership & Management

• Lead and develop a small senior team across finance, HR and IT
• Build capability, strengthen performance, and embed a collaborative culture
• Model Cerebra’s values and leadership behaviours

Key Attributes

• Strategic and commercially minded leader with strong operational delivery experience
• Strong financial leadership and business acumen
• Proven track record of driving income growth, sustainability and organisational performance
• Skilled in governance, risk and stakeholder engagement

Please see attached job description for the Person Specification.

Job Title: Member and Supporter Experience Officer (summer placement)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London. London attendance on Tuesdays)

Duration: 3 months (2 July – 6 October)

Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.

*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.

• Escalate complex, safeguarding and complaint-related enquiries appropriately.

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.

• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.

• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Volunteer support

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.

• An excellent telephone manner.

• An ability to maintain high levels of accuracy at all times.

• Ability to adapt style, tone and content to provide a tailored service to supporters.

• Ability to show initiative and determination to investigate and solve complex enquiries.

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.

• Empathetic and patient, with a genuine desire to help members and supporters.

• Positive and professional attitude.

• Proactive and self-motivated with the ability to work independently.

• Adaptable and flexible in a fast-paced environment.

• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.  

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.   

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

Role summary

The Communications & Marketing Manager will manage the Ben Kinsella Trust's day-to-day communications, marketing and campaigning activity, helping to raise awareness of our work, engage key audiences and support the charity's objectives.

This is a hands-on role that combines communications, digital marketing, CRM management, data insight and project management. The postholder will plan, create and deliver content across the charity's channels, including email marketing, websites, social media and paid advertising, using data, testing and performance insight to continually improve engagement and impact.

A key part of the role is the effective use of the charity's CRM and digital systems to manage audience data, support segmentation, and strengthen the effectiveness of communications and campaigns. The postholder will be confident using digital tools and will actively identify opportunities to improve performance through SEO, automation, testing, analytics and other digital marketing techniques.

The Communications & Marketing Manager will also manage the delivery of public awareness campaigns, including Knife Crime Awareness Week, overseeing projects from planning through to evaluation and ensuring measurable outcomes. They will act as a gatekeeper for the Ben Kinsella Trust brand, ensuring consistent and high-quality communications. Through recruitment and line management of a Communications Officer, they will ensure our communications and marketing activity is consistently professional and on brand, increasing reach, engagement and impact.

Key Responsibilities

Communications

• Manage the charity’s external communications across email, web, social media, paid and other digital channels.
• Plan, create and publish high-quality content, including news stories, case studies, campaign materials, blogs, videos and stakeholder communications, supported by a clear content calendar.
• Monitor performance across channels and use analytics to improve engagement, reach and effectiveness.
• Act as a gatekeeper for the Ben Kinsella Trust brand, ensuring all communications are consistent and aligned with brand guidelines, and challenging incorrect usage where necessary.
• Support the development and delivery of the charity’s public awareness campaigns, increasing reach, engagement and impact.

Marketing

• Manage marketing activity that supports programme delivery, stakeholder engagement, partnerships, fundraising, advocacy and awareness-raising objectives.
• Manage audience data within the charity’s CRM, ensuring it is accurate, segmented and effectively used to improve targeting and campaign performance.
• Plan and deliver integrated marketing campaigns across email, social media, web, search and paid channels.
• Identify and implement opportunities to improve digital performance through SEO, segmentation, testing, automation and other optimisation techniques.
• Create and coordinate marketing and visual content using appropriate design tools, ensuring materials are professional and brand compliant.
• Work with external suppliers, designers and contractors where required.
• Monitor and report on marketing performance, using insight to inform ongoing improvements.

Project & Campaign Management

• Manage the delivery of Knife Crime Awareness Week and other public awareness campaigns from planning through to evaluation.
• Manage communications and marketing projects, ensuring delivery on time, within scope and with clear measurable outcomes.
• Develop project plans, timelines and evaluation frameworks.
• Coordinate internal colleagues, partners and suppliers to deliver activity effectively.
• Monitor progress and identify opportunities for continuous improvement.

Team Management

• Recruit, line manage and support a Communications Officer.
• Establish systems, processes and ways of working that enable the communications team to operate efficiently and effectively.

Person Specification

Experience

• Experience in a communications, marketing or digital engagement role.
• Experience managing multi-channel communications, including email, social media, websites and paid channels.
• Experience using CRM systems and managing audience data for segmentation and targeting.
• Experience using data, analytics and testing to improve communications or marketing performance.
• Experience planning and delivering campaigns across communications or marketing channels.
• Experience managing projects with multiple stakeholders.
• Experience creating written, visual and digital content for a range of audiences.
• Experience line managing staff, volunteers or contractors.

Skills and Knowledge

• Excellent written and verbal communication with the ability to tailor content for different audiences.
• Digital and technical marketing skills, with understanding of how CRM, data and digital tools improve engagement, reach, conversion and campaign performance.
• Knowledge of digital marketing principles including SEO, email marketing, segmentation, A/B testing, analytics and conversion optimisation.
• Ability to identify, implement and evaluate improvements to communications and marketing activity.
• Ability to measure, evaluate and report on performance using data and insight.
• Confident using cloud-based systems and able to quickly learn new digital tools and platforms.
• Curious and proactive in keeping up to date with digital trends, tools and best practice.
• Analytical, with the ability to interpret data and make evidence-based recommendations.
• Content creation skills, including copywriting for digital channels.
• Ability to create professional marketing materials using tools such as Canva or similar design platforms.
• Project management skills with a structured and organised approach.
• High attention to detail and commitment to quality.

Values

• Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
• Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
• Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice
• Collaborative and influential – builds effective working relationships internally and externally, fostering teamwork and partnerships.

Benefits

• Flexible working opportunities where possible
• 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
• Enhanced sick policy
• Contributory pension scheme
• Cycle to work scheme with the Green Commute Initiative
• Personal development opportunities

Role Title: Communications and Engagement Officer PT, 3 days per week

(Fixed Term Contract – 21 months June 2026- March 2028)

Reports to: Assistant Curator

This is an exciting part-time position to help develop our new Seeing Nature, Shaping Culture: Art and Identity in Prehistory project. The Communications and Engagement Officer will play a key role in delivering this new project, a major two-year exhibition project funded by the National Lottery Heritage Fund. The role will involve the coordination and promotion of a community activity programme to reflect the objects and themes in the two main exhibitions ‘Iron Age Farmsteads’ and ‘Shaping Britain: the influences of European Cultures on Prehistoric Britain.’

The post-holder will help to design, deliver and promote an inclusive community programme that connects new audiences with Prehistoric Britain through creative, hands-on activities and interpretation of the planned exhibitions, working closely with the Assistant Curator to create partnerships with local cultural organisations and recruit visitor experience volunteers. The post will involve working weekends and some bank holidays.

Celtic Harmony is a charity that aims to improve the well-being of children, young people and adults through engaging, interactive experiences with the visual heritage of Prehistory and through the lifelong learning programme, creating a more sustainable future in harmony with the natural world.

Location: Celtic Harmony Camp has been awarded the Hidden Gem accolade from Visit England and is a reconstructed Iron Age settlement nestled in acres of Hertfordshire woodland - with plenty of clean air! The office is located in The Prehistory Centre with all modern amenities, own transport is recommended as we are in a rural setting.

Relationships 

• The Communications and Engagement Officer is accountable to the Assistant Curator in all matters. 
• The Communications and Engagement Officer develops and delivers community activities that speak to the themes of the exhibitions.
• The Communications and Engagement Officer works in collaboration with the Assistant Curator and CEO to develop and market community activities.
• The Communications and Engagement Officer supports and reports to the Assistant Curator and CEO for the collaboration with community groups.
• Proactively contribute in team meetings and initiatives for new initiatives and events.

Key deliverables of the role:

• Design, coordinate, and deliver accessible community activities and events such as after school clubs, society tours, U3A talks, Saturday clubs for young people, in accordance with the exhibition programme.
• Support the Assistant Curator in developing inclusive interpretation for the individual exhibitions and create partnerships with cultural organisations to participate in the community programme.
• The promotion of community events through copywriting and creation of visuals offline and online via social media
• Ensure that activities are accessible to diverse audiences and aligned with safeguarding and risk assessment requirements.
• Support in organising and running community workshops and exhibition events.
• Recruit, supervise and support for visitor experience volunteers.
• Collect, record, and maintain monitoring and evaluation data such as visitor attendance and feedback.
• Contribute to the exhibition’s evaluations and the final project evaluation and reporting.
• Maintain materials and equipment for community events and activities.
• Contribute to the marketing and communications to promote the individual exhibitions and community activities.
• Work with initiatives such as the National Saturday Club, The Arts Award and Kids in Museums, to ensure quality, engaging provision and accredited activity for children and young people.
• Assist in researching fundraising initiatives, including a ‘Friends of Celtic Harmony’ membership scheme in year two of the project.

The ideal candidate will have:

• Experience delivering learning or engagement programmes in heritage, museums, education, or arts.
• Experience in copywriting and visuals to promote community events.
• Experience in recruiting and/or working with volunteers.
• Interest and experience in the outdoor heritage and education environment
• Experience in working with and engaging diverse audiences and communities.
• Experience in coordinating volunteers.
• Ability to develop and present creative and engaging activities and events. 
• Excellent verbal and written communication and interpersonal skills, be able to successfully influence and guide others.
• Excellent organisational and teamwork skills.
• Understanding of evaluation reporting and methods in cultural projects.

Education 

• Educated to degree level or minimum of 2 years’ experience in a similar role.

Personal characteristics: 

• Enthusiastic about heritage, engagement, and education.
• Passionate about public engagement and volunteering.
• Flexible approach and work effectively within a team
• ‘Can do’ attitude and willingness and ability to get the job done

The benefits for you: 

• Opportunity to further your career in a growing charity
• Enable you to ‘make a difference’ and the charity to improve well-being for children, young people and vulnerable adults.
• Be part of an exciting new project to showcase Prehistory and engage with the community through volunteering opportunities and community engagement.
• In-house and External Training
• Work as part of a dynamic charity team
• Free Car Park

Remuneration: £17,100 to £18,000per annum pro rata  (FTE £28,500 – £30,000) for 24 hours per week.

Deadline: Wednesday 24 June, 2026

Interview: Week of 29 June 2026

Start Date: July, 2026

Seeing Nature, Shaping Culture Project: Art and Identity in Prehistory is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to create the role of Communications and Engagement Officer.

Do you want your work to have real impact?

We have an exciting 12-month Fixed Term Contract opportunity as a Community Fundraising & Engagement Officer at the Motor Neurone Disease Association, you will help shape and grow support across Northern Ireland for people affected by motor neurone disease (MND) by helping to generate vital income that enables the charity to deliver its mission.

Motor Neurone Disease moves fast. It takes away time and independence, and there is no cure. The MND Association acts with urgency to improve care, fund research and ensure people with MND get the support they need. As a Community Fundraising & Engagement Officer, you will help turn that commitment into action.

Key responsibilities:

• Build on existing support for the MND Association across Northern Ireland
• Develop and support a network of volunteer fundraiser
• Plan and deliver community fundraising activity
• Build and maintain strong relationships with both existing and new supporters, encouraging long-term engagement and loyalty within local communities through exceptional relationship management and stewardship.
• Attend fundraising events, community functions and meetings, delivering presentations and media interviews on behalf of the Association where appropriate (note these may be during evenings and weekends).
• Maintain accurate records using our CRM system
• Work closely with colleagues and volunteers to ensure a joined-up and consistent supporter experience.

About you

• You are a proactive Community Fundraising & Engagement Officer who:
• Has experience in fundraising, supporter engagement or relationship management
• Communicates clearly and builds trust with a range of people
• Works collaboratively and manages competing priorities
• Understands data protection and uses CRM systems confidently
• Is committed to the work of the MND Association
• Holds a UK driving licence with access to a vehicle
• Residing in Northern Ireland

This is a home-based role with travel requirements across Northern Ireland and occasional travel to Northampton

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.   

Transform Your Passion for Justice into Direct Action

Join All We Can as Engagement Officer for London and South East and put your passion for justice into action as you inspire other Christians to engage with All We Can. You will develop as a fundraiser, public speaker and creative thinker whilst building meaningful relationships with churches and justice-seeking communities. Your work will directly contribute to positive impact on communities facing structural inequalities around the world.

This is part-time role (21hrs/week) on 2-year fixed term contract.

What You'll Be Doing

• Design and deliver talks, sermons, acts of worship and workshops to churches and communities to inspire justice-seeking action
• Build and maintain strong relationships with church and community leaders based on partnership, love, collaboration and courage
• Develop and lead impactful speaking engagements, events, and fundraising initiatives within the region and beyond
• Use data insights to inform and target your engagement with churches, community groups, and events
• Deliver All We Can's plans for connecting with churches and supporters

What You'll Need

• Ability to deliver engaging sermons, talks, and workshops that inspire justice seeking action and clearly communicate All We Can's unique way of working
• Skills to build trust-based relationships across Methodist and other denominations reflecting our partnership approach
• Demonstrated skills in fundraising or other methods to raise money within church or community contexts

Your contract will be home-based and you'll need to travel across the region to fulfil the role's requirements.

Why Work With Us?

• We pioneer locally-led partnership-based international development model. We are bold, we are brave and we're not afraid to work differently. Your working days will be filled with purpose and meaning.
• Everyone's welcome! At All We Can, everyone's welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We're committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone's treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We'll help you grow and develop

The team you'll be joining values participation, inclusive decision-making and good relationships. We care for each other and create a sense of purpose-driven community. 

For full list of accountabilities and requirements and the recruitment process, please see the application pack.

Application Requirements

Important note about completing your application – please read

When submitting the application, you will be asked to submit your CV and answer competency-based questions. There's no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. Only applications that answer the questions will be considered. We'll not take into account answers which say: 'Please see the CV' or similar. The scoring is primary-based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers.

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role and both organisations, we encourage you to get in touch.

Use of AI is monitored and if applicants have used it then they are required to declare this.

Ready to put your passion for justice into action and make a real difference? Apply now and join our mission to create just societies worldwide.

The Data Management and Insight Officer will support the day-to-day management of White Ribbon’s data systems, including CRM (Zoho Bigin) and email marketing processes, website data capture, reporting and audience journeys. The role will help ensure that data is accurate, joined up, compliant and useful, enabling teams across the organisation to better understand audiences, improve engagement, evidence impact and make informed decisions.

Key responsibilities

Data management and quality

• Manage and maintain organisational data, ensuring records are accurate, consistent, up to date and fit for purpose.
• Carry out regular data cleaning, including removing duplicates and improving the quality and completeness of records.
• Help to develop and embed clear processes for data entry, data storage, data management and reporting.
• Support colleagues to use agreed systems, templates and processes consistently.
• Identify gaps, issues or risks in current data processes and recommend practical improvements.
• Ensure that personal and sensitive data is handled securely and in line with GDPR, confidentiality requirements and internal policies.

CRM, systems and data flows

• Carry out he day-to-day management and development of White Ribbon’s CRM system, currently Zoho Bigin and any future CRM platforms.
• Map and monitor key data flows between systems, including Zoho Bigin, Mailchimp, Squarespace and other relevant platforms.
• Ensure that data pathways between systems are working effectively, including between Zoho Bigin and Mailchimp.
• Work with colleagues to improve how data is captured, stored, transferred and reported across platforms.
• Support the management of mailing lists, audience records, campaign data and supporter information.
• Work with system providers or external support where required to resolve issues and improve processes.

 Email marketing, audience journeys and segmentation

• Support the management of audience journeys, working with relevant teams to ensure the right emails are going out to the right audiences at the right time.
• Help to ensure that data is collected consistently through audience journeys, forms, campaigns and website activity.
• Support colleagues to understand and improve audience segmentation, including Ambassadors, Champions, Accredited Organisations, supporters, partners and other key audiences.
• Use data to help identify trends, engagement patterns, gaps and opportunities across different audience groups.
• Support the use of Mailchimp or other mailing systems, including audience management, reporting and data quality.

Website and Promise page administration

• Administer and support the data processes linked to the White Ribbon Promise page on the website.
• Ensure that Promise data is captured, stored, monitored and reported accurately.
• Work with the Communications Manager and relevant colleagues to improve the Promise user journey and related data collection.
• Support reporting on Promise activity, website forms and other key digital engagement points.

Reporting, insight and analytics

• Produce regular reports and dashboards for trustees, managers and staff.
• Run reports that support organisational planning, communications, fundraising, campaigns, accreditation, training and engagement activity.
• Use data to identify trends, risks, gaps and opportunities.
• Present findings clearly and accessibly for colleagues with different levels of confidence using data.
• Analyse CRM and enquiry data to identify trends, conversion rates, pipeline performance and opportunities to improve engagement.
• Support the use of Google Analytics to understand website performance, audience behaviour and campaign effectiveness.
• Help colleagues use data to make informed decisions and improve activity across the organisation.

Surveys, monitoring and evaluation

• Support the development of practical monitoring and evaluation systems across the organisation.
• Help to collect, collate, analyse and interpret survey data, including surveys for Ambassadors, Champions and other key audiences.
• Draw out clear findings and recommendations from survey data and feedback.
• Support the collection of evidence, statistics, case studies and learning for reports, funders, trustees and organisational planning.
• Help White Ribbon better understand the impact and reach of its work through clear, consistent and meaningful data.

Organisational support

• Work collaboratively with colleagues across the organisation to understand their data needs and support better use of systems.
• Provide guidance and support to staff on data processes, reporting and audience management.
• Contribute to a culture where data is used confidently, ethically and effectively.
• Keep up to date with relevant developments in CRM, data management, charity insight, digital analytics and data protection.
• Undertake any other duties reasonably required by the Communications Manager that are consistent with the level and purpose of the role.

Note: this is a new role and the job description may change as the role develops.

Data and Systems Officer 

Role Details & Staff Benefits 

Salary: £30,385 gross per annum 

Duration: Permanent 

Hours: Full-time 

Location:Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional travel required for staff days, site visits and other events. 
 

NASP offer a range of core benefits for staff including:   

• 30 days paid annual leave per annum, plus Bank Holidays   

• An additional day of paid leave per year on your birthday  

• Opportunities for Volunteering & CPD days each year  

• Opportunity to request flexible working arrangements, including compressed hours  

• Contribution to annual eye test, eyeglass purchase, and flu vaccination  

• Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK 
   

Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period. 

About NASP 

The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.

To learn more about our organisation, partners, and social prescribing, please visit our website.

Our working culture values flexibility, wellbeing, and collaboration. We are committed to creating an inclusive workplace and supporting our staff to work in ways that suit both their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation. 

Inclusion at NASP 

We particularly welcome applicants from global majority and LGBTQIA+ communities, those with lived experience relevant to social prescribing, and those who identify as disabled and/or neurodiverse.

As a Disability Confident Employer we guarantee an interview to candidates who identify as disabled and opt into the ‘Guaranteed Interview Scheme’ on our application portal, provided they meet the minimum essential criteria for the role. 

We are committed to creating a fair, accessible and supportive recruitment process, and to removing barriers wherever possible. We will consider reasonable adjustments at every stage of the recruitment process to support individual needs. Adjustments will depend on your specific circumstances and request, but may include: 

• Flexibility with interview times and formats and locations 

• Providing application materials in alternative formats

• Accepting applications in alternative formats including video or audio 

If you require adjustments, an alternative method of application, or would like to discuss your needs, please contact us and we will be happy to support you. 

How To Apply 

To apply for this role, please follow the link to our application portal. You will be required to upload your CV and covering letter only, outlining how you meet the requirements of the role and person specification. Please note that any additional files (such as reports) will not be considered during shortlisting.

To support us with monitoring our Equal Opportunities Monitoring, we ask also all candidates to complete our Equal Opportunities form. Your responses will not be shared with the panel or used to make any recruitment decision.

The deadline to apply is 9am on Monday the 13th of July. 

First stage interviews will be held on Wednesday the 29th & Thursday the 30th of July 2026. You will be able to indicate on our application portal whether you will be available or unavailable during this period. 

For more information on the role, please email any questions to us via the email on the job description document. We look forward to hearing from you about the role of Data and Systems Officer. 

Job Description & Person Specification 

Purpose of This Role: 

This key support role will work with colleagues across the organisation to ensure NASP’s data and key systems, including our CRM (Microsoft Dynamics 365), dashboards and databases, are effective, accurate, and useful. This includes improving data capture, enabling consistent reporting, and ensuring that quality data can be used to support organisational priorities.

The role will support colleagues to use systems confidently and understand data requirements, providing analytic solutions that meet the needs of the organisation, and identifying where practices and systems can be improved.

The role will sit within the wider Operations team who oversee the core business and operational functions of NASP, including Finance, HR, Governance, Project Support, Administration, and Logistics. As a member of this team, the role will provide general administrative support to NASP programmes, liaising with our CRM support provider (Chorus) and IT provider (Logicata) to act as an essential bridge between internal colleagues and these external technical experts.

As NASP continues to develop its membership and training offers, the Data and Systems Officer will support the growth of this work, ensuring that systems and data flows are aligned, and leading on the technical management of data within these systems. The role will also support teams with reporting and evaluation, making effective use of NASP’s data. 

This is an ideal opportunity for a proactive and highly organised individual with excellent data management, administrative, and technical skills (particularly working with CRMs) to support across the range of NASP’s programmes and projects, as well as development of new systems and processes. 

Person Specification: 

Essential 

• Knowledge of the VCFSE sector and/or Social Prescribing 

• Good working knowledge of CRM systems, preferably Microsoft Dynamics 365 (including technical skills) 

• Experience of administrating/managing membership systems or other databases 

• Knowledge of GDPR and other Data compliance requirements 

• High-level numeracy, logical reasoning, accuracy and attention to detail 

 Desirable   

• Comfortable working with large, complex data sets and identifying trends and data quality issues 

• Strong Microsoft Excel skills, and experience with data visualisation tools 

• Experience in the charity, health, or public sector 

• Ability to work within a busy environment and effectively prioritising and managing own workload 

• Ability to manage working relationships with external partners & providers 

• Experience in training & upskilling colleagues (particularly in data management, systems & processes) 

• Affinity with NASP’s Values as defined in the NASP Strategic Plan 

Responsibilities: 

CRM and Systems Management  

• Ensure colleagues across the organisation are effectively using the CRM (Microsoft Dynamics); as well as other key data systems, supporting with staff training and guidance, providing advice and support where needed to ensure the team feels positive and confident using them in their day-to-day work.

• Undertake regular reviews & audits of data stored on the CRM to amend errors (e.g. duplicate records), and identify gaps or areas of concern, ensuring a smooth user experience. 

• Work closely with our CRM support provider (Chorus) to manage any support requests and technical errors, undertaking any updates, fixes and developments to the system where required. 

• Proactively identify any CRM and wider system processes that can be improved or developed, working with NASP colleagues to ensure the CRM is being effectively integrated into their work. 

• Working with the Strategic Project Manager, undertake regular contract reviews with our CRM provider to ensure value for money and quality of service.

Data Management 
 

• Oversee NASP’s Data inbox, responding to enquiries and escalating concerns or risks. 

• Working with Director of Operations to proactively support NASP to meet data compliance; to identify any data risks and to mitigate these, including gaps in data capture or poor system use. 

• Present data through reports and produce insights to support NASP’s evidence, evaluation and reporting needs (e.g. for grant funders, programme evaluation or trustee board reports). 

• Work with NASP colleagues to improve how data is used in their work, building good data habits across the organisation. 

• Identify and address common issues in how documents and information are managed across the organisation, ensuring standards are maintained consistently across NASP.

 Systems Integration  

• Work with colleagues to support the ongoing development of NASP’s Membership & Training offers, by ensuring the data and systems that support this work are effective. 

• Support colleagues with effective data use to track the engagement, activity and growth of key networks and communities. 

• Provide administrative support to establish and develop any new systems, working with colleagues and external providers as needed, ensuring that data flows between existing systems are aligned. 

• Work closely with the Communications team to ensure the NASP website supports the capture and flow of data effectively. 

• Liaise with our IT provider (Logicata) for anything relating to the Microsoft suite, including technical support.

General 

• Take a proactive approach to support and lead administrative reviews / efficiencies across the organisation, ensuring consistency of approach. 

• Work with teams across the organisation to help ensure we are delivering business objectives. 

• Support the Communications team and other colleagues in managing NASP shared mailboxes, including deputising for colleagues where necessary. 

• Support the Operations team in the ongoing maintenance of business, finance and project management processes & systems. 

Reporting To: Strategic Projects Manager (International, Arts & Grants) 

We're hiring: Senior Campaigns and Digital Engagement Officer

• Salary: £34,000 - £37,000 FTE (depending on experience)

• Hours: Full-time (37.5 hours per week) or part-time, with flexibility for an exceptional candidate

• Contract: 12 months fixed-term (with a view to extend subject to funding)

• Location: London hybrid (with remote-only options for an exceptional candidate)

• Closing Date: Sunday, 5th July

The Work Rights Centre is a progressive, rapidly growing charity dedicated to helping migrants and disadvantaged Britons access employment justice and improve their social mobility. We combine life-changing frontline legal advice with systems change work, and today we are launching a new chapter.

About the role

We are looking for a Senior Campaigns and Digital Engagement Officer to bridge the gap between our work and the general public. You will be the engine that converts our legal wins and policy change ambitions into a public movement, mobilising our supporters to show up, speak up, and financially support our mission.

Key responsibilities include:

• Campaign development: Lead the creation of digital journeys that take supporters from casual followers to active participants (signing petitions, emailing MPs, and donating).

• Supporter engagement: Manage and segment our newsletter community, create high-performing content, and launch our first regular monthly giving programme.

• Digital optimisation: Use data (Mailchimp, Google Analytics) to track ROI, optimize website "Action" pages, and ensure a frictionless, mobile-first donation experience.

• Strategic growth: Contribute to the wider development of the charity, including our business planning and stakeholder relationships.

This role is fixed-term because this is the first time we are developing this work, with support from a restricted, time-limited grant. If by the end of the first year it is clear that the role brings significant value to the charity, we will be looking to secure alternative funding and extend the contract.

What we're looking for 

This is an ideal opportunity for a marketing or communications professional who is creative, strategic, and confident in their ability to grow communities. We are looking for someone with:

• Experience: At least 3 years in marketing or campaigning, with a proven track record of driving digital actions, building communities, or hit fundraising targets.

• Tech savvy: Confidence mapping user journeys, segmenting audiences, and using data to iterate digital strategy.

• Communication: Exceptional copywriting skills with the ability to translate complex policy or legal concepts into compelling, human stories.

• Mindset: A fundraising growth mindset, a proactive attitude, and a deep commitment to migrant rights and economic justice.

• Desirable: Lived or learned experience of the issues facing vulnerable migrants, or knowledge of a language other than English.

Even if you don’t tick every single box, if you share our values and trust your ability to make a positive contribution, we highly encourage you to apply.

Why join us?

• Generous leave: 32 days annual leave (28 days + Birthday Off + 3 days Christmas closure).

• Great benefits: 5% employer pension contribution, 20 weeks enhanced parental pay, and enhanced sick pay (up to 28 days).

• Growth & learning: A dedicated professional training budget to help you upskill.

Are you a confident digital communicator with a passion for fundraising and social impact? Nottingham Women’s Centre is looking for a Fundraising and Digital Communications Officer to help grow our digital presence and income, supporting life-changing work for women across Nottingham.

We are a vibrant, feminist organisation dedicated to helping women overcome barriers, amplify their voices and build better futures. Through services including counselling, advice, wellbeing activities and campaigning, we create opportunities for women to thrive.

The Fundraising and Digital Communications Officer will lead on delivering engaging digital fundraising and communications activity. You’ll manage email marketing and social media channels, grow our online audiences, and create compelling campaigns that increase awareness, engagement and donations. Working closely with colleagues, you’ll ensure a consistent and effective digital presence across fundraising, services and campaigns.

You’ll also play a key role in improving supporter journeys, using data and insight to optimise campaigns, segment audiences and maximise impact. Alongside this, you’ll contribute to the ongoing development of our CRM and digital platforms, helping to strengthen how we connect with supporters.

We’re looking for someone with experience in digital marketing and fundraising, strong copywriting skills, and confidence using tools such as email marketing platforms and social media scheduling and analytics tools. You’ll be organised, creative and comfortable managing multiple campaigns, with a strong commitment to equality and feminist values.

You’ll join a supportive, values-led organisation where your work will have a direct and meaningful impact. We offer flexible and hybrid working, generous leave, and a strong focus on wellbeing and collaboration.

This is a great opportunity to grow your career while helping deliver vital services for women.

Please review the full Fundraising and Digital Communications Officer job description below for further details.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.

Job Title: Development Officer

Reports to: Senior Development Manager

Location: Contracted to Breaking Barrier’ office in London, Birmingham or Manchester, with some expectation of travel 

Terms: 5 days per week (37.5 hours) but open to part-time (minimum 30 hours) and flexible working arrangements

Contract: Permanent

Salary:   £28,000 - £33,500 (Depending on the location and experience)

Purpose of the Role

The fundraising team at Breaking Barriers generates income from a range of sources: trusts and foundations, statutory and lottery, corporate and major donors. We sit within the wider Income and Engagement Directorate, alongside communications and public fundraising, and work closely together to drive income and engagement from funders, partners and supporters who share our vision that every refugee can access meaningful employment and build a new life. 

The Development Officer manages our portfolio of small trusts and foundations (grants up to £10,000), securing income and developing relationships from existing donors and new prospects. The role involves writing compelling funding proposals, delivering effective stewardship, and meeting all reporting requirements to a high standard.

Alongside portfolio management, the post-holder co-ordinates our fundraising events programme, ensuring both online and in-person events deepen engagement with our cause. The role also provides active support across fundraising appeals and the statutory, lottery and major donor income streams, including prospect research. The post-holder will also contribute to the operational efficiency of the fundraising team through effective administration.

This is a varied, fast-paced role that will suit someone with strong writing skills, attention to detail and a genuine commitment to our mission. It offers real scope to develop knowledge and skills across a wide range of fundraising disciplines within a supportive and ambitious team.

Key Responsibilities

1. Income generation (60%)

· Manage and develop a portfolio of trusts and foundations awarding grants of up to £10,000, delivering tailored stewardship and relationship management across both warm relationships and cold prospects.

· Plan, write and submit compelling funding applications based on a clear understanding of Breaking Barriers' programmes, funding needs and funder requirements.

· Manage all reporting requirements within your portfolio, ensuring reports are completed accurately and to deadline.

· Undertake research to identify new prospects, gathering relevant background information including funding interests, grant levels and connection points with Breaking Barriers.

· Ensure all income and pipeline activity is accurately recorded and kept up to date in Salesforce.

· Act as the philanthropy lead for the Big Give Challenge Appeal.

2. Fundraising Events and Stewardship (20%)

· Co-ordinate Breaking Barriers' fundraising events programme, working across the fundraising team and wider Income and Engagement Directorate to shape a calendar that inspires and engages funders, supporters and senior volunteers.

· Manage event logistics including venue sourcing, guest list coordination, on-the-day support and follow-up.

· Lead on the development of stewardship materials for philanthropy audiences, including impact updates, newsletters and event collateral.

3. Prospect Research and Fundraising Administration (15%)

· Carry out prospect research to support the major gifts, statutory and lottery fundraising pipelines, producing clear, well-structured briefings for senior colleagues.

· Build and maintain funder profiles, recording prospect activity, research findings and pipeline information accurately in Salesforce.

· Support colleagues in the finance team with gift administration and thanking processes.

· Contribute to the directorate's approach to data quality and CRM best practice.

4. Other Responsibilities (5%)

· Participate in cross-team projects to build a thorough understanding of Breaking Barriers' work and wider activities.

· Undertake any other duties that may reasonably be required within the scope of this role.

· Demonstrate Breaking Barriers' values of being welcoming, collaborative, mission-led and entrepreneurial.

Person Specification
Essential

· Demonstrable knowledge of and/or interest in the refugee or employment sectors.

· Experience of writing compelling funding proposals or other relevant persuasive content for different audiences.

· Understanding of the principles of trusts and foundations fundraising, whether through direct experience or study.

· Strong research and analytical skills, with the ability to synthesise information and present it clearly.

· Excellent organisational and planning skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

· Strong attention to detail.

· Proactive and self-motivated, with the ability to take initiative and problem-solve.

· Able to build effective working relationships with colleagues at all levels.

· Confident using Microsoft Office and comfortable learning new systems.

 Desirable

· Experience of trusts and foundations fundraising in the charity sector.

· Familiarity with major donor, statutory or lottery fundraising.

· Experience using Salesforce or another fundraising CRM.

· Knowledge of GDPR and data protection principles as they apply to fundraising.

Other considerations:

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. 

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. 

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role. 

Job Title: Communications & Engagement Officer  

Reports to: Senior Communications Manager

Location:Contracted to Breaking Barriers’ office in London, with some expectation of travel 

Terms:22.5 hours per week over 3 or 4 days – open to flexible working arrangements

Contract:Permanent

Salary:£30,500 - £33,500 (inclusive of London weighting), pro-rata

Purpose of the Role

The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate. It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals.

The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer. They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients.

This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences.

The Communications & Engagement Officer is responsible for the planning and creation of day-to-day communications across our owned channels, with a particular focus on social media. They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website.

The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines. And they play a key role in data management – maintaining our multi-media asset bank and the storytelling data within our Salesforce CRM.

This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact. The post-holder should be comfortable in a fast-paced environment, solution-focused and creative, whilst having a good eye for detail. And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high-quality, engaging communications.

Key Responsibilities

1. Communications planning and delivery (60%)

· Work with the Senior Communications Manager to manage the communications calendar.

· Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters.

· Plan, create and schedule written and multi-media (graphics, videos, photos) content on social media platforms.

· Plan and create or coordinate longer-form content, including case studies, articles and blogs.

· Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences.

· Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations.

· Support the development of communications, engagement and fundraising strategies and input into team planning.

2. Community and supporter engagement (30%)

· Manage and engage with our organic social media communities.

· Pro-actively engage with relevant organisations and individuals via social media, in line with agreed strategies.

· Help develop and manage our growing community of storytellers with lived experience of life as a refugee.

3. Other responsibilities (10%)

· Update storytelling data in the Salesforce CRM, and undertake other administrative tasks.

· Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics.

· Advise and support colleagues on compliance with brand guidelines, and create brand resources.

· Represent the Public Engagement team at selected events, including photographing or filming key moments and activities.

· Support other teams with ad-hoc requests for communications support.

· Take a proactive approach to professional development.

· Take on other marketing and communications tasks as required.

Person Specification
Essential

· Demonstrable knowledge of and/or interest in refugee, employment or migration sectors

· Experience in a communications or fundraising role (this doesn't have to be in the UK)

· A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including:

o Understanding audiences

o User journeys

o Developing key messaging

o Audience stewardship

o Working with brand guidelines

· Experience of creating high quality campaigns or content to inspire or drive action

· Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails

· Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels

· Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority

· Ability to work on own initiative, take responsibility for work, and learn from challenges and successes

· A proactive and creative approach to problem solving and idea generation

· Comfortable within a fast-paced team and able to prioritise multiple projects

· Ability to pay close attention to detail, to maintain communications quality and accuracy

· Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite.

· Experience with one or more of the following:

o Design tools such as Canva

o Photography and film editing

o Website CMS software

o Email broadcast platforms

o Social media scheduling platforms

Desirable

· Lived Experience of Breaking Barriers’ cause

· Experience using Salesforce, or another CRM system

· Knowledge of GDPR and data protection principles as they apply to communications and fundraising

· Experience of monitoring and evaluating communications or fundraising activities

Other considerations:

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. 

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. 

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.  

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.

Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications. 

As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies. 

You will be a key external interface for our community and partners.  You will do this by:

Staff/Board Leadership and Governance:

• Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers. 

• Building team spirit and employee engagement and offer.

• Leading and delivering regular staff performance and development reviews.

• Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.

• Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.

• Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.

• Ensure policies are kept current.

• Ensure recording and management of absence/leave.

• Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.

• Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.

• Oversee training and personal development plans for staff and volunteers, as appropriate.

• Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.

• Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.

• Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.

Foodbank Management:

• Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.

• Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.

• Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.

• Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.

• Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.

Strategy and External Relationships:

• Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.

• Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.

• Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.

• Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.

• Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.

• Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.

About you

Essential Experience and Knowledge:

• 5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.

• Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.

• Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.

• Experience in developing and leading successful and engaged volunteering programmes and support.

• Full valid driving licence. 

• Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.

• Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.

• Experience of implementing rigorous reporting and evaluation practices on operations.

• Experience of managing day-to-day financial administration and reporting.

• Evidence of delivering clear metric dashboards and reports.

• Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.

• Demonstrable knowledge and experience in HR processes and management.

• Experience in building and delivering strategic plans.

• Proven experience of effective problem solving and responding to crisis situations.

• A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.

• A nuanced and sensitive understanding of the complex reasons people attend food banks.

Desirable Experience and Knowledge:

• Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.

• Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views. 

• Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.

• Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.

Personal Skills and Attributes:

• An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.

• An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.

• A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.

• A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.

• Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.

• A high level of literacy and communication.

• A high level of numeracy and ability to analyse data.

• Strong leadership attributes to build engagement and performance with the team.

• Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.

• Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.