Enhanced housing management worker jobs

We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

 

JOIN THE TEAM!

1 x Full-time post available – 35 hours per week

This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support. 

About the Bristol Men’s Crisis House

The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.

• We’re a non-CQC registered service.
• Our team is here day and night, 24/7, every day of the year.
• The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.

How you will make a difference:

Staffing, Leadership & Oversight

· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.

Quality of Support & Environment

· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.

· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.

Referrals & Risk Management

· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.

Partnership & Multi-Agency Working

· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.

Activities & Resident Engagement

· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.

Incident Management & Learning

· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).

Essential skills and experience required:

· Recognised housing related qualification or equivalent relevant housing experience

· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.

· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines

· Ability to identify support goals and evaluate progress.

· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.

· Understanding of housing management, law, policy and best practice

· Ability to motivate people and achieve positive outcomes

· Ability to communicate effectively at different levels

· Knowledge of housing needs / barriers faced by people who experience mental ill health. 

· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes

· Competent in the use of IT systems including Microsoft applications, email and internet.

· Must be able to demonstrate behaviours consistent with the values of the Charity

 

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

 

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: Hours: 40 hours per week

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers  within two of our specialist  services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.

They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.

The role will require shift work, including evenings and weekends

Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

• To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
• Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
• Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
• Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
• Conduct regular reviews of support plans and risk assessments as required.
• Take a pro-active approach in multi-disciplinary support required for residents.
• Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
• Ensure a high standard of customer service is upheld
• To attend team meetings and take part in service policy and planning.
• To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
• To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
• To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
• To actively collect follow up information with regards to the outcome of reconnections and report
• To deal with the immediate support needs of the residents as appropriate.
• To assess resident safety and develop risk management strategies with the resident and other involved services.
• To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
• To keep accurate records and statistics on referrals, service outputs and outcomes etc.
• To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
• To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
• To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
• To build and maintain good working relationships with colleagues.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
• Experience of working with clients in a trauma-informed way with proven effectiveness
• Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
• Demonstrate excellent customer service skills.
• Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
• Knowledge of Psychologically Informed Environments (PIE).
• Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
• Successful track record of work with colleagues in order to achieve common goals
• Working across agencies and / or partnership arrangements
• Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

• IT skills and particularly Microsoft Office packages
• Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
• Excellent time management and administrative skills
• Sound knowledge in identifying and dealing with substance misuse issues
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
• Understanding of health and safety in a supported housing setting

Abilities

• Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
• Ability to motivate those with support needs to engage with meaningful activities
• Evidence of effective de-escalation techniques.
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to work co-operatively to achieve goals
• Ability to set up and work according to schedules

Personal qualities

• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Ability to act on own initiative and effectively under own direction, as well as productively within a team
• Strong sense of responsibility and accountability
• Awareness of own training and support needs

Desirable Criteria

• Experience of using In-Form as a case management system.
• Qualifications relevant to supporting vulnerable adults
• Full current driving license
• Successful track record in developing services in response to changing needs and demands

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Location: Pan-London (North and East London)/Hybrid Working

Salary:Unqualified: £16,953 - £17,947.80 per annum (Based on an FTE of £28,255 - £29,913 per annum)

Qualified: £17,953.80 - £19,573.80 per annum (Based on an FTE of £29,923 - £32,623 per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 22.5 hours per week 

Contract: Fixed Term Contract (Until March 2026)

Closing Date: Thursday 4th December 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Housing Floating Support Worker (NEST) at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Nest Project is a project providing move-on accommodation from refuges to women who have experienced domestic abuse. This project enables women to move on from refuges to high quality, self-contained accommodation with affordable rents, for up to two years. Specialist resettlement support is provided throughout the tenancy and beyond, to longer-term secure accommodation.

About the Role

As a Housing Floating Support Worker, you will help women with practical tenancy sustainment, as well as ongoing support to cope, recover and move towards independence. You will achieve this through providing resettlement support, financial independence, training/employment opportunities, and ongoing housing support.

About You

The ideal candidate will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them tounderstand their needs, risk assess, develop safety plan and support them in linking with other agencies. 

You will have a working knowledge of housing and welfare benefits and will have excellent administrative and time management skills.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Hours: Part time – 22.5 per week

Contract: Fixed term until November 2026 (maternity cover)

Salary: £31,600 per annum pro rata for part time

Location: Newcastle

Closing date: Tuesday 16th December 2025 at 11:30pm

Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you’re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency.

About the role

Your focus will be to deliver high quality housing advice and advocacy in line with the hub’s local community projects, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s housing rights.

You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, training will be provided. You will have the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions, as well as a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.

We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour We prioritise diversity and have an inclusive and open mindset throughout your responses:

• Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge

•Ability to listen to, engage and work with individuals and communities

•Experience of delivering and/or ability to deliver group workshops and presentations

Any applications submitted without a supporting statement will not be considered.

Location: Pan-London /Hybrid Working

Full-time Salary Information:

Hours: 37.5 hours per week 

Unqualified: £28,255 - £29,913 per annum

Qualified: £29,923 - £32,623 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Part-time Salary Information:

Unqualified: £22,604 - £23,930.40 per annum (Based on an FTE of £28,255 - £29,913 per annum)

Qualified: £23,938.40 - £26,098.40 per annum (Based on an FTE of £29,923 - £32,623 per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 30 hours per week 

Contract: Fixed Term Contract (Until March 2026)

Closing Date: Wednesday 10th December 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Housing Floating Support Worker x2 at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Ascent Pan London Floating Support Service (PLFSS) provides high-quality domestic abuse support, ‘by-and-for’ services and counselling. This partnership, which is run by 11 specialist DA organisations (including Solace), delivers trauma-informed, wrap-around, client-led support for those in safe accommodation, across London.

As a partner organisation, Solace is established in the communities/boroughs that we cover and have links and referral pathways. In working together, we can help survivors of domestic abuse, for whom refuge accommodation is not suitable, to create a life for themselves, free from fear and abuse.

About the Role

As a Housing Floating Support Worker, you will help women with practical tenancy sustainment, as well as ongoing support to cope, recover and move towards independence. You will achieve this through:

· Specialist support and safety planning, to reduce risks and harm for survivors and their children

· Ongoing casework support, including referrals to specialist advice and practical support, such as legal advice around civil and criminal remedies

· Empowering survivors with information on their rights and options, demystifying complex statutory systems and dispelling myths perpetuated by perpetrators and wider society

· Support to maintain accommodation, or to source permanent accommodation as necessary

· Financial empowerment work to maximise income, including support with debt

· Referral to therapeutic support from Woman’s Trust

· Support to link with local resources such as ESOL classes, volunteering and training to develop financial independence, and opportunities to gain social support, such as mother-and-baby groups, or formal DA programmes (delivered by partners)

About You

The ideal candidate will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them tounderstand their needs, risk assess, develop safety plan and support them in linking with other agencies. 

You will have a working knowledge of housing and welfare benefits and will have excellent administrative and time management skills.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight South Wales

Contract: Fixed term contract for 12 months (parental leave cover)

About the role

The Lead Worker - Coaching role at Crisis Skylight South Wales is a varied and fulfilling role. You will assist people who are experiencing homelessness or at risk of becoming homeless by assessing their needs and offering appropriate interventions (coaching, information, advice and guidance, advocacy and direct support) and use a variety of communication skills to develop, follow and review a personalised plan to end their homelessness sustainably.

You will have access to regular one to one supervision sessions and facilitated reflective practice sessions to support the positive impact of the role; working collaboratively with internal colleagues and external services is also an important aspect of the role to ensure that individuals are able to access the services they need.

About you

• Ability to motivate and encourage individuals to maintain their access to the service by working through the changes they have identified and supporting them to recognise their progress.
• Current knowledge of health and safety issues and safeguarding procedures to ensure a safe environment is provided for individual’s accessing the service, staff, volunteers, supporters and visitors.
• Being able to support team members, including volunteers, by sharing your knowledge and skills and by working constructively together to end the homelessness of the individuals accessing the service.

• Ability to collaborate with partner organisations to maintain service knowledge, referral pathways and manage safeguarding concerns. When necessary, advocate for individuals to ensure that they are able to receive, engage or continue to access services appropriate to their needs.

• Knowledge and experience of coaching which assists individuals experiencing homelessness through a process of strengths based personal change; coupled with the ability to recognise when other interventions like IAG, advocacy or direct assistance may be needed.

• You may have experience in working within a relevant sector such as homelessness, mental health, drug and alcohol treatment, criminal justice, domestic abuse, modern day slavery or employability support. You may also hold or develop one or more areas of expertise such as housing access, homelessness / housing legislation, welfare benefits, employment support, health services, drug and alcohol treatment, MAPPA, MARAC or criminal justice services. This may enhance the effectiveness of the services’ ability to support members and engage effectively with partners.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 7 December 2025 at 23:59

Interview date and location: In person, on Thursday 18 December 2025 at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA1 4DQ

Interview process: Competency-based Interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

The ideal candidate

To be considered for this role, you should be able to:

• Navigating the London Borough of Tower Hamlets, working with people who have a higher complexity in substance use and need additional support from multiple services.
• To work in a trauma informed and person centred way, empowering the client to make informed choices around their care and support
• Conducting street outreach with partner agencies to identify and locate people on your caseloads, who are sleeping rough.
• Managing a caseload of clients
• Attending partner agency meetings relating to rough sleeping & hotspots in the borough.
• Providing targeted harm reduction advice and information to individuals around the risks associated with drug or alcohol use and supporting people to improve their health and wellbeing.
• Signposting individuals to other support services inclusive of substance use, based on individual need.
• Removing the stigma of homelessness and for those who use substances and/or alcohol
• Breaking the barriers of which people experiencing homelessness face, when trying to access needed services

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 11 December 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Location: Sheppey (Minster on Sea)
Contract Type: Permanent
Hours: Full time - Fully flexible between 7am-10pm including weekends.
Salary: £12.21ph
 
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?

We are currently looking for support workers to work in the Minster on Sea area on the Isle of Sheppey.

As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.

What will you be doing?

As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:

• Accessing the local community – accompanying them to go shopping, pop out for lunch or even a day out at the theme park!
• Daily living support – Assist with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.

Hours: Full time - Fully flexible between 7am-10pm including weekends.

Main Responsibilities
 
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• To adhere to and remain familiar with all contents of the Company’s Policies and procedures, obtaining further information when required.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to, familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others.
• To deal promptly and effectively with all complaints and grievances as per company guidelines.
• To support and develop the successful operations of quality control and administration systems.
• To positively support the use of innovative technology, bring forward ideas for improvement and development.
• Receive supervision/appraisals and identify your own personal training needs. Attending training days.
• To be involved in the development/training of staff where necessary, supporting any new inductions act as a mentor to new staff promoting the culture and ethos of the company.
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Positively represent the company values, culture and ethos at all times, represent our reputation and professionalism.
• Maintain professional boundaries at all times.
• Ask questions.

Qualifications
 
• We are looking for kind, caring individuals that are passionate about making a difference in people’s lives.
• PBS trained (Preferred)
• We’re all about working smarter and are paper free!, so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
• Drivers are preferred due to the location of the houses.
• Previous experience in the care sector is essential.
 
Employee Benefits
 
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.

We also have a fantastic range of benefits for our staff which include:
 
• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.
 
PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
 
You may also have experience in the following: Support Worker, Care Assistant, Healthcare Support Worker
Community Support Worker, Social Care Worker, Domiciliary Care Worker, Residential Support Worker, Learning Disabilities Support Worker, Mental Health Support Worker, Personal Care Assistant (PCA), Support Practitioner, Care and Support Assistant, Outreach Support Worker, Independent Living Support Worker, Care Worker
 
REF-225 291

Location: Folkestone/Ashford
Contract Type: Permanent
Hours: Full time (40hrs)
Salary: £12.21ph
 
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?

As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.

What will you be doing?

As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:

• Accessing the local community – Supporting with shopping, going out for lunch or even a day out at the theme park!
• Daily living support – Assisting with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.

Hours: Full time (40hrs) - Fully flexible between 7am-10pm including weekends.

Main Responsibilities
 
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Maintain professional boundaries at all times.

Qualifications
 
• NVQ Level 2 in Social Care or equivalent or willing to work towards the qualification
• Minimum 2 years’ experience in the care sector is essential.
• Experience working in a supported living setting with individuals with autism and learning disabilities.
• We’re all about working smarter and are paper free! so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
 
Employee Benefits
 
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.

We also have a fantastic range of benefits for our staff which include:

• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.

PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
 
You may also have experience in the following: Support Worker, Social Care Worker, Support Assistant, Care Assistant, Learning Disability Support Worker, Autism Support Worker, Supported Living Support Worker, Community Support Worker, Residential Support Worker, Mental Health Support Worker, Health & Social Care Worker, Personal Care Assistant (PCA), Complex Needs Support Worker, Independent Living Support Worker, Care and Support Worker
 
REF-225 290

Contract- Fixed term until 31st December 2027

Salary- £31,600 per annum

Hours – Full time – 37.5 per week

Location- Newcastle/South Tyneside

Closing date: Sunday 30th November 2025 at 11.30pm

Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of the Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. You will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five[TG1]  clients at any one time.

About you

You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes.  Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.

We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We learn from our experiences and are open to risk
• We work together to achieve a shared purpose

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Recovery Worker

Location: West Ealing -  Unfortunately there is no step free access available on this site. 

Salary: £27,000

Shift Pattern: 37.5 hours per week on a rolling rota between Monday to Friday from 10:00 - 18:00  consisting of 8 hour shifts, 5 days per week. You may be required to work outside these hours as per service requirements such as bank holidays and evenings. 

About the Role

We are seeking a dedicated and compassionate Recovery Worker to join our team based in West Ealing. We support adults experiencing homelessness, isolation, mental health challenges and addiction. We provide support and appropriate interventions that will enable successful resettlements, and deliver to achieve safer, integrated communities for our stakeholders. The service has two 24/7 multi-bed premises which provide supported housing for individuals facing addiction and homelessness. 

In this role, you will work closely with our residents to provide tailored person-centred support to enable our residents to feel empowered to overcome personal challenges, and achieve their desired goals. You will support them with re-integrating into the community through tailored support plans, interventions, and working closely with our stakeholders.

Key Responsibilities include: 

• Ensuring the safety and wellbeing of residents and participants at all times
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Planning activities to engage residents with other people, communities, and opportunities
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service

About You

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. 

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs and homelessness
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours‘on-call rota’

At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you.

As Deputy Supported Housing Manager, you will play a central role in our- supported accommodation for young people aged 16–25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported.

Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. 

In delivering the role, you will work closely with the Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. You will be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the out of hours ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

You will bring experience of working in supported housing or similar services for young people and/or adults at risk, alongside experience in managing or supervising a team. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a solid grounding in Trauma-Informed Care and Psychologically Informed Environments.

You will be an effective communicator with confident facilitation skills, able to navigate challenging situations with calmness and clarity. You will also have experience of overseeing safeguarding procedures within residential settings, and a clear understanding of how to maintain professional boundaries while building trusting, supportive relationships.

CLOSING DATE: Sunday 7 December 2025 at midnight, interviews to be held on Wednesday 17 December.

TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

Job Title:           Supportworker

Location:         Heather Lodge - London Borough of Tower Hamlets

Salary:      £28,808.00

Hours: Hours:  40 hours per week including weekends

Contract:  Permanent

PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

Bring your enthusiasm and your desire to make a difference to the lives of homeless people.

Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.

We are looking for

· A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.

· Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.

· Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.

· Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.

· You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary 

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 2% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.