Enquiry Officer Jobs in Home Based

Can you juggle multiple priorities?

Are you organised and proactive?

Do you want to make a real difference to the lives of others?

This could be the perfect job for you.

We are seeking a forward thinking, flexible and proactive Operations Assistant to join Weston Park Cancer Charity. You will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation and who can juggle multiple priorities.

This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.  If you are interested in a fast paced and exciting role and helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.

What you do

Main purpose of post 

As the Operations Assistant you will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services.

This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.

Key Responsibilities:  

Operational Support 

· Act as the first point of contact for premises, facilities, IT and Estates issues across all Weston Park Cancer Charity locations.

· Assist the Operations Manager in maintaining a secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.

· Support the Operations Manager in the successful delivery of the Annual Operations plan.

· Provide administrative support to the Operations Manager and Operations Working Group.

· Support with updating operational policies and procedures.

· Act as a Charity Data Protection Officer (DPO), alongside the Operations Manager - following relevant training, to promote a strong GDPR culture.

· Assist in the coordination of the charity car maintenance and safety checks, including keeping auditable records.

· Assist in the control and coordination of the use of charity space and assets, including liaising with contractors and Sheffield Teaching Hospitals (STH) on relevant matters as required.

· Act as a designated keyholder, responsible for the opening and closing procedure.

Health & Safety 

· Serve as the first point of contact for all Health & Safety matters, including incidents and accidents, ensuring accurate recording and reporting.

· Provide operational and administrative support on all Health & Safety matters at our sites and external locations (including external events and the Outreach Service, updating COSHH reports)

· Assist in the procurement and delivery of training.

· Help establish and maintain safe working practices and policies and undertake basic risk assessments.

Workwear and equipment 

· Act as the first point of contact for workwear and equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.

Tech Support 

· Serve as the first point of contact for general IT enquiries

· Consult with IT consultants to ensure adherence to processes

· Work with the Operations Manager to implement processes that maintain the IT security score.

· Assist in the onboarding and offboarding of employees, including software licenses, logins, and induction training

General Administrative Support & Development 

· Handle general enquiries from staff, patients, and volunteers efficiently.

· Manage the operations team telephone, email, and postal enquiries.

· Assist the Operations Manager with the procurement of stationery and consumables.

· Assist the wider team with ad hoc work and undertake small projects that support the charity's work. e.g. Events, Logistical and Tech Support.

Environmental Advocate 

· Work with the Operations Manager to promote environmental awareness and encourage the charity adopts a green approach (e.g., recycling, energy use, carbon footprint)

· Identify and implement actions to reduce environmental impacts, costs, and/or increase income under the direction of the Operations Manager.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

 Who you are

 We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

About you:

· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.

· You will have excellent communication skills (both written and oral).

· Able to manage your own workload and priorities to agreed deadlines.

· Participate in and contribute to team meetings.

· Co-operate and liaise with colleagues, working in a professional manner at all times.

· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.

· Support and encourage harmonious internal and external working relationships.

· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

Part time (30 hours per week) permanent post

Based in Reading with hybrid flexible working arrangements

Salary in the range £20,064 to £24,522 per annum (£24,745 to £30,243 full time equivalent)

We have been at the forefront of adoption services for over 60 years, working with local authorities across the country.  With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds and provide a range of Adoption Support services to families to support them on their adoption journey. 

We are delighted to have secured funding to set up and establish a robust impact and data collection process and database so that clear outcomes can be measured and collected for the different areas within our adoption support services. This is a new role and the postholder will play a key part in delivering on this work.

Working alongside Adoption Support colleagues, the Database Officer will be responsible for maintaining the accuracy of the database, ensuring data is kept up to date as well as inputting, monitoring and evaluating data and service user details.  They will also contribute to the collection of feedback and case studies from service users.

The Database Officer will produce comprehensive and tailored reports using both qualitative and quantitative data, derived from the new monitoring and evaluation system.  These evidence-based reports are produced for a variety of audiences and will contribute to evidencing the effectiveness of PACT’s adoption support services.

We are looking for someone with previous experience in an administrative support role, with database and/or data capture administration experience.  To succeed in this role, you will be proficient in producing reports from a database with a keen eye for accuracy and detail and have strong data analysis skills with an ability to derive meaningful insights.

If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description, also contact details for an informal discussion about the role.

Closing date: Tuesday, 11th June 2024

Interview date:  Thursday, 20th June 2024

We look forward to hearing from you!

Please do not submit your CV, only completed application forms will be accepted.  No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

Training and Projects Officer

Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.

Accountable to: Project Manager (Line Manager)

Start date: As soon as possible

Hours of work: Full-time (0.8-1FTE negotiable), Monday-Friday, permanent.

Salary range: £26,000 - £28,000 FTE starting salary, depending on experience.

Purpose

This is an interesting and important position at the Trust, with the postholder taking responsibility for a range of administrative and project management tasks supporting our Education programme, working to both the Education Project Manager and the Trust’s Head of Programmes.

Our Education Programme is our body of charitable activity delivering training and resources appropriate for schools, colleges and universities, often working with education institutions to create a whole school/college approach to promote good mental health in students and staff alike.

The postholder will be the first point of contact for our training team, enabling our mental health training delivery to take place. There will be opportunities to play a key role in monitoring and evaluation, and obtain a good understanding of the sector. This is a key role in ensuring the Trust and its activities are serviced with robust, reliable and up-to-date evidence and information.

You’ll need to be confident in dealing with the charity’s delivery partners and beneficiaries, both over the telephone and face to face. You’ll enjoy working with and supporting our trainer and office teams, and be super organised and proactive. You’ll manage a varied workload, prioritising tasks as necessary, and will be comfortable communicating with a wide range of people at all levels. We have a small office team, and the successful applicant will need to be a flexible team player.

Key responsibilities and duties

• Work closely with and provide administrative support to the Education Programme.
• Support trainers with the day-to-day running of online and face-to-face courses and maintain effective communication links with the freelance trainers. The postholder is the primary office contact for the training team.
• Liaise with freelance trainers to provide logistical and technical support in the day-to-day delivery of training, Charlie Waller Trust (CWT) conferences and open access webinars.
• Project manage Webinars and E-Learning projects.
• Respond to general enquiries by phone and email on behalf of the Charitable Activities team and deal with these as appropriate.
• Participate in the planning, development, creation, and implementation of training programmes to ensure the smooth running of all courses.
• Collect data directly from colleges, universities, and schools programmes.
• Ensure proper filing of measurement and evaluation documents including questionnaires, monitoring reports and datasets.
• Assist senior leaders and the wider team in the production and maintenance of project plans and help implement project objectives from start to finish.
• Collaborate with the existing team to implement new and improved methods to capture and report on our impact.
• Maintain monitoring and evaluation data on the Trust database to ensure accurate data analysis.
• Assist with Quarterly reporting to the CEO and Trustee Board, leading on gathering statistical data from across Charitable Activities.
• Manage and support our Lived Experience Partners (including our Youth Ambassador team) alongside any other freelance trainers.
• Routine call handling as part of the wider office administrative team.

About our Trust

The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.

We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate those with responsibility for children and young people - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.

The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:

• Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
• Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
• Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
• Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
• Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.

Terms and Conditions Equity, Diversity and Inclusion

We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.

When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home based working and holding team meetings in an accessible location as appropriate.

Benefits

We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.

As part of our employed team, the following benefits are available to you:

• Flexible working policy - we're committed to helping you find a healthy work-life balance.
• Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
• A workplace pension scheme to support you with saving for your retirement, into which we pay 3%.
• Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
• Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
• Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
• Coaching to CWT pro bono, depending on team member and need).
• Social events and team days.
• Bike to work scheme.
• Time off for volunteering.
• Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).

To apply

Please send your CV and a supporting statement, demonstrating how you meet the requirements of the role. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement. The deadline for applications is Sunday 16th June. 23.59pm.

We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.

You will hear back from us by 24th June, if not before, and should you be shortlisted, an interview will take place w/c 1st July 2024. This will involve a competency interview along with a task relevant to the role.

We will provide the majority of the interview questions in advance so that all candidates can perform at their best.

Person Specification – Training and Projects Officer

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.

Criteria

Skills required and relevant experience

Essential:

• Strong organisational and administrative skills with the ability to work efficiently, accurately and at speed when necessary
• Good IT skills, including Microsoft365, Teams and Zoom
• Proven ability to organise and minute meetings and to follow up on actions.
• Dealing with enquiries and providing customer support
• Good level of numeracy and interest in statistics
• Excellent time management and ability to prioritise workload effectively to meet deadlines
• Logical approach to problem solving
• Ability to use initiative and work with minimum supervision
• Ability to exercise discretion and good judgement in dealing with confidential matters

Desirable

• Experience of project management
• Experience of Dynamics CRM or similar
• Experience of using Digital Samba for Webinars or similar
• Experience of managing E-Learning platforms
• Understanding of Impact Measurement

Attainment

Essential

• Maths and English GCSEs, Grade C minimum, or equivalent by experience

Desirable

• Project Management Qualification

Personal Attributes

Essential:

• Strong organisational and administrative skills with the ability to work efficiently, accurately and at speed when necessary
• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
• Professional, enthusiastic and flexible, with a strong willingness to learn.
• Capable of working as part of a team and autonomously.
• Ability to take ownership over your self-development, proactively diagnosing skills and information gaps and making use of others’ expertise to grow your skills continually and make a success of tasks at hand.
• Strong communicator - a clear communication style which is concise and effective - both orally and written - as well as strong interpersonal skills.
• Enthusiastic team player with a flexible approach combined with a strong willingness to learn.

Desirable

• Awareness of mental health issues.

Part time (18.5 hours per week) permanent post

Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working

Flexible working arrangements available within Monday to Friday,10am to 5pm.  Occasional evening and weekend working may be required. 

Salary in the range £12,373 to £15,122 per annum (£24,745 to £30,243 full time equivalent)

£1,650 per annum (£3,299 full time equivalent) location allowance payable if London based

At Parents And Children Together (PACT) we are genuinely passionate about what we do.  We strengthen families through the quality services we provide and through our energy and professionalism, we deliver excellence.

We have been at the forefront of adoption services for over 60 years, working with local authorities across the country.  With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds. With access to our specialist therapeutic services, we are proud to provide excellent lifetime support for our families’ adoption journeys.

Our adoption teams focus on assessing prospective adopters who can consider Early Permanence and/or adopting a wide range of children. 

We are looking for an Enquiries Officer to join our busy team operating our frontline enquiry service.  If you have excellent interpersonal skills and can demonstrate empathy and effective listening skills whilst developing your knowledge and understanding of adoption, then we would love to hear from you.

If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.

Closing date for applications:  Tuesday, 28th May 2024 at 9am

Interview dates:  Thursday, 6th June 2024 (Reading) and Tuesday, 11th June 2024 (London)

We look forward to hearing from you!

Please do not submit your CV, only completed application forms will be accepted.  No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

London based contract with the option of hybrid working in the office and from home*

Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You could join the service that members contact when they turn to the Chartered Society of Physiotherapy (CSP) for support.

The Enquiries Team is an established 2-way channel that responds to enquiries arriving through multiple channels from CSP members, stakeholders, and the public. Additionally, we proactively reach out to members with various campaigns throughout the year, each with distinct objectives and aims.

About the role

The enquiries we receive are diverse, and multitasking is essential as you'll be expected to handle calls and respond to email enquiries concurrently. Comprehensive support will be provided to help you learn all about the organisation so that you can deliver the best experience to our members. Persuasive communication skills are a must, along with proven adaptability and a quick learning ability.

This role involves constant use of data input and extraction skills, often whilst dealing with enquiries. Therefore, advanced data input skills and a calm professional manner are vital.

Why work for the CSP?

The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.

We offer an excellent benefits package, including 27 days’ annual leave (pro rata) plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Is Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

Closing date: 10am, 28th May 2024

Interview date: 11th June 2024 (Virtual interview on MS Teams)

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. 

NO AGENCIES

This is an exciting opportunity to join our friendly Healthwatch Redbridge team as we advance to the next phase of our work.

The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.

You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.

Main aims of the role:

• Work collaboratively with the Chief Executive Officer, HWR Board, Staff and Volunteers to develop print and digital communications and printed materials to support the work of Healthwatch and its outreach and engagement activities.

• Develop relationships with sector, national and local media

• Ensure a consistent brand and identity is maintained and support colleagues to ensure quality communications across all products and initiatives.

• Manage the HWR digital and print communications channels, such as enewsletters, social media and print newsletters. • Ensure and maintain the online/ Web presence of Healthwatch including Twitter and LinkedIn

• Secure local, regional and national press coverage of HWR work in a variety of publications.

• Support and sustain information, advice, and signposting services to ensure individuals are directed to appropriate health and social care services.

• Promote equality, diversity and inclusion by ensuring that communications are accessible to all segments of society.

• Publicise volunteer opportunities and their role in improving the delivery of health and social care services.

• Ensure compliance with Healthwatch England brand guidelines and protocols.

• Co-ordinate the design and production of press releases, information and promotional materials required by the team.

• Assist the CEO and the team with the production of reports as required.

• Review and monitor materials produced by other organisations and feedback areas of potential interest to the team.

• Provide general admin cover for the Healthwatch Redbridge office – answering telephones, dealing with general enquiries and visitors to the office.

Main activities of the role:

• Collate copy, edit content, design, and launch print reports on the work of Healthwatch.

• Collaborate with staff across Healthwatch to develop outstanding digital and print content for all HWR channels.

• Collate, develop, and manage content for the HWR website and ensure the website is kept up to date.

• Collate, develop, and manage content for Healthwatch email marketing.

• Manage the HWR social media presence with engaging content.

• Support the delivery of Healthwatch events and engagement programme.

• Monitor effectiveness and impact of all communications activities, making recommendations for change.

Please see attached PDF for full details.

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 21 rehoming centres.

The role of the Supporter Relations Officer (SRO) is to promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly. They provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey. This is done by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.

The SRO spends time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups. They organise supporter events and tours at the rehoming centres throughout the year and are also part of the team organising and attending events with the Dogs Trust Village.

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role also involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential.

The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.

Support Dogs is a innovative, energetic national charity dedicated to saving and improving the lives of children and adults living with some of the most challenging medical conditions. It trains specialist assistance dogs to achieve this.

We rely 100% on voluntary donations and so fundraising is vital to our ability to provide and grow our services. This newly created role will give additional support to our community fundraising activity to maximise fundraising opportunities and increase charitable income. The role will be helping to organise events, and support individuals and groups with their own fundraising activity and events.

Safeguarding Officer

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full-time, permanent

Salary: £37,500 gross, per annum

Closing Date: 2 June 2024 - We will be reviewing applications as they are received and reserve the right to close the vacancy early if we receive sufficient applications for the role prior to the publicised closing date.  Therefore, if you are interested in the position please apply early to avoid disappointment. 

Assessment Day: Thursday 6 June 2024

Application: CV & Covering Letter

Are you a Safeguarding professional looking for a new opportunity and challenge?  We are currently looking for an exceptional Safeguarding Officer to join our expanding team.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

About the role

We have an opportunity for a Safeguarding Officer to join our very busy team!

The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context.  You will have experience and knowledge of statutory requirements, understand Early Help and best practice guidance, relating to the safeguarding of children, young people and vulnerable adults.

Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty.

We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk.  We are continually evolving and seeking ways to improve and enhance our safeguarding practices and have a number of ambitious plans and projects to support this development as we move forward. 

Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. 

Some information about the role:

- Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns

- Effective and skilful management of an allocated caseload

- Lead professional – Allegation Management

- Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children’s Services, Social Care or equivalent across the UK (including DBS, PVGS)

For applications to be considered, it is essential that both a CV & Supporting Statement are submitted.  Supporting statements should detail how a candidate’s qualifications, skills and experience meet the requirements of the Job Description and Person specification.

Without this, we sadly will be unable to progress your application for this role.

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Are you proactive, highly organised and an excellent communicator? Do you want to use your skills to help drive progressive change? We’re a fast-paced and friendly employee-owned digital agency that works a four-day week, and we’d love to hear from you.

The role

As Forward Action’s Partnerships Officer, you’ll support the Partnerships Director to build and maintain strong relationships with our partners, so we can help them achieve change on everything from climate change to refugee rights. 

In this fast-paced role, you’ll manage the administration side of our partnerships, from initial contact and briefing, through proposal management, all the way to issuing contracts and drafting scopes. You’ll work across multiple projects and deadlines, managing processes, organising meetings, following up action points, and keeping accurate partnership records. 

You’ll champion the partner experience and ensure we always deliver value. This includes meeting with organisations to explore their goals, and briefing colleagues on new partners’ needs. You’ll also lead on our marketing and webinar programme, coordinating plans and working with colleagues and freelancers to deliver outstanding content. 

This is a busy role with lots of opportunities to learn new skills, and you’ll be supported by a kind, open and inclusive team. We prioritise work/life balance, offering flexible working and a four-day week. As a Forward Action employee, you’ll co-own the company and share in its success. 

About you

You’ll have experience as an account manager or another relationship-based role in fundraising, events, sales or marketing. You might have worked in an agency or the NGO sector, but this isn’t essential. 

You’ll be highly organised, thrive on working quickly and efficiently, and have a sharp eye for detail. You’ll also be proactive, process driven, and an excellent problem solver who’s always keen to improve the way we do things. And as the first point of contact for many of our partners, you’ll be a great communicator who’s brilliant at building relationships. 

Crucially, you’ll be excited by the work we do and passionate about your role in helping our partners deliver real world change. 

As a mission-led organisation, we exist to try to make the world a fairer, more equitable place. That includes working to build a truly diverse, inclusive workplace and sector. We are therefore particularly keen to receive applications from communities that experience discrimination, for example on the basis of race, disability, socio-economic status or gender identity.

We believe in principles of anti-oppression and are proud to be undertaking a review of our policies, practices and processes to ensure we’re embedding them internally, as well as in our work with partners.

Benefits and location

• Contract: This is a permanent full time posiiton

• Hours: We work a 4-day week: 30 hours, Monday to Thursday

• Location: Remote in the UK, or from our London office. In-person meetings in London 1-2 times a month.

• Other benefits: 5 weeks’ holiday plus Christmas break, generous parental leave and a good work-life balance. Read more about our benefits – including working hours, period policy and sustainable travel allowance – in the jobs section of our website

Who we are

Forward Action is an employee-owned agency that helps partners achieve progressive change by using digital tools to unlock people power. We do everything from developing strategies and building movement stories to setting up landing pages, running ads and much more. 

Our work enables organisations to deliver phenomenal impact. We’ve raised millions with Refuge, helped Dignity in Dying influence a crucial vote in the House of Lords, and worked with Freedom From Torture to inspire action to stop the Rwanda deportations.

Read more about who we are, what we do and the values that drive us on our website

It’s an exciting time to join the Third Age Trust as we develop our member communications across the u3a movement and look to the future, continue to raise our profile, reach out to new communities, and encourage a continued growth in membership. 

Reporting to the Communications Manager, this role will work closely with the Communications Officer already in post. You will support the team to deliver the Trust’s strategic plan, enhance our digital offer and improve our liaison with the third party who deliver our member magazine. 

A talented wordsmith, you’ll know how to spot a good story and have proven skills at engaging audiences, both new and existing. You will bring ideas and energy to the role and have a track record of developing content that inspires across a broad range of channels including website, print, email and social. You’ll understand the power of data and pay attention to user feedback and analytics to continually improve engagement. 

We're seeking a skilled and dedicated Maintenance Contracts Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Maintenance Contract Officer plays a vital role in managing our contracted services effectively to enable this. This is a great opportunity for someone who is resourceful, interpersonal and a strong team player. 

About the role:

As a Maintenance Contracts Officer, you will be responsible for ensuring our contracted suppliers provide high quality, reliable services to our supported housing schemes, to ensure clients have safe, good quality accommodation they can call home.

In your role, you will lead on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, and high-quality services. You will be responsible for ensuring all contracted suppliers hold relevant qualifications, health and safety and, insurance requirements at the point of tender and throughout the contract period.

You will work with the wider maintenance team to respond to queries from our supported housing colleagues related to contracted services.  

About you:

• You’ll bring experience of contract administration and monitoring the performance of contracted suppliers, with the ability to implement and manage supplier performance improvement plans.  
• Your toolkit includes an understanding of customer needs, and how to manage expectations to deliver a professional service, including recognising and managing dissatisfaction. 
• You have strong negotiation skills, actively listen and effectively adapt to meet the needs of all stakeholders.  
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service. 
• You are self-motivated and understand the impact of your work and follow through.
• You can handle multiple tasks and projects simultaneously and prioritise and schedule tasks to meet deadlines and goals.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a pivotal part of the Single Homeless Project’s Maintenance Team.

Important Info:

Closing Date: Sunday 02nd June at midnight

Interview Date: Wednesday 12th June at 245 Gray’s Inn Road, WC1X 8QY 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Duties and Key relationships Marketing and Communications

This is a new role in the Marketing and Communications department and is responsible for the media relations of the Charity.  

PR and Media Relations

• To develop relevant media contacts, as well as contacts in the sector, to maximise the reach and coverage of key communications campaigns as well as wider organisational projects.

• Produce creative copy written for a variety of audience groups which champions and shows best practice of our tone of voice

• Develop and support in house PR roll out

· Work with external PR agency on selected press releases where relevant

· Write press releases in line with campaign launches and key moments

· Develop pitches and news stories and other promotional copy.

· Lead on media briefings that convey appropriate key messages and prepare spokespeople

· Identify and interview case studies and media spokespeople

· Pull together monthly Data Analysis reports with the support of the Marketing and Communications Manager

· Send out weekly coverage reports with the Digital Marketing Officer, monitor external activity (including competitor) and incorporate best practice.

· Analyse reports to identify new opportunities and act up to grow presence in national press by identifying proactive and reactive media opportunities.

· Be part of out-of-hours weekend monitoring rota

Communications

• Maintain the communications calendar

• Research, write and distribute media outreach activities such as press releases, media comments, media briefs, features, blogs and letters to editors

• Be the first point of contact for media enquiries and manage the press office function in a timely manner.

• Maintain library system for press cuttings, monitor cuttings and report on results

• Lead on gathering powerful stories that highlight the impact of childhood cancer on the lives of children, young people and families

• Work closely with the fundraising and digital teams to coordinate and respond to the different needs for case studies

• Maintain a detailed and GDPR compliant contact management system of all case studies

• Work closely with the Digital Team to ensure that all campaigns and content produced is reflected on the website and across social media accounts

Families

• Maintain relationships with current patient families who are sharing their cancer journey stories with the media.

• Produce stories of patient families and share online and social media

• Work with a diverse range of case studies and media spokespeople and ensure they are treated in an appropriate and safe manner.

• Be key spokesperson for families media storytelling

Other

• Contribute to the overall Marketing and Communications function of Children with Cancer UK

• Carry out any other duties commensurate with the general level of responsibility of the post

• Occasional events attendance

• Partnership relationship building

• Manage relevant cases and inboxes on Salesforce

• Marketing Cloud user

• Be part of the Officers forum

Main Responsibilities:

 Duty Officer:

 – Opening and closing of the Sovereign Centre, depending on shift, and ensure the safety of the area in adherence with YMCA procedures.

– To ensure Health & Safety procedures are followed, i.e. fire evacuation, safety of facility users, assisting with any accidents that occur and giving first aid if needed.

– To follow YMCA safeguarding policy to ensure that vulnerable adults and young people are properly protected.

– Setting up/down rooms for hire including equipment, checking for damage and ensure it is safe to use.

– Overseeing rooms and facilities, general tidying and ensure all areas are safe including storage and outside spaces.

– Assisting with reception duties including taking payments for activities, answering visitor enquiries and promoting YMCA services.

– Answering the telephone and deal with enquiries or forwarding on to appropriate Team.

– Complete food safety and hygiene checks, maintaining records as required.

– Fire warden duties

– Dealing with any incidents whilst on duty and recording on My Concern.

– Supporting Teams who run services in the centre

– Act as concierge as necessary.

Building Administration:

– Identifying any maintenance needs and logging requests via Pyramid, progressing outstanding works and overseeing any works being undertaken when on site.

– Maintain supplies of the centre’s cleaning and household products by running efficient stock control and cost-effective purchasing of supplies.

– Re-stocking and purchasing of first aid supplies, keeping all kits full and in date.

– Supporting Hirers with enquiries, invoices, hold agreements and dealing with bookings.

– Maintain the Sovereign Centre calendar for all bookings.

– Complete building inductions, maintain key presses and up to to date key holder list.

– Ensuring DO pack, PEEP forms and building risk assessments are reviewed and kept up to date.

– Create, fill and distribution of monthly DO rota for the centre.

– Keeping Sovereign building paperwork and on-line folders safe, secure and up to date.

– To support and promote all services which run from centre as required.

– Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.

– Supporting the wider work of the Association including charity events.

– Any other duties required within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training.

Job Purpose:We are looking for a competent and reliable person to undertake a range of duties to ensure the safe and smooth running of the YMCA Sovereign Centre. You will be the Duty Officer; responsible building security and building related admin tasks. You will also cover reception and deal with general enquiries. A commitment to friendly, customer-focus service is essential.

Hours of work:Av 26 hours per week. Monday to Friday 4:30pm - 9:00pm and 2 Saturday per month (Except August) 8:00am - 5:00pm (with 1 hour break)

Easter & Summer School Holidays: Tuesday to Friday 9:00am - 5:00pm (with 1 hour break)

Location : YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA

Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date: Thursday 13th June  2024

Interviews are scheduled : Week commencing 17thJune 2024