Environment jobs
Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.
The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.
Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors, mid-value giving and trusts & foundations. We are seeking a Director of UK Fundraising to lead this next stage – shaping strategy, strengthening delivery and building a more balanced, sustainable income portfolio over time.
Reporting to the Chief Development Officer in New York, you will lead the UK fundraising programme and team of six, sitting at the heart of a global organisation. You will combine strategic leadership with hands-on delivery, setting direction while personally driving key relationships and opportunities at the highest level.
With a strong foundation in place and growing investment in the UK, this is a significant opportunity to build high-value fundraising from a relatively early stage, while contributing to a global fundraising strategy and organisation with exceptional scale and impact.
As Director of UK Fundraising, you will:
- Lead and deliver the UK fundraising strategy, aligned to global priorities
- Drive income growth across all streams, with a particular focus on high-value fundraising
- Develop a more structured, relationship-led approach to major donors, mid-value giving and trusts & foundations
- Personally manage and grow a portfolio of high-value donors and prospects
- Lead, develop and bring clarity to a UK team of six staff
- Oversee budgeting, forecasting and performance management
- Work closely with global colleagues to translate strategy into effective UK delivery
- Act as a senior ambassador for Smile Train in the UK
Essential skills and experience:
- A strong track record of developing and delivering successful fundraising strategies, including high-value income streams
- Proven success in securing major gifts and building long-term donor relationships
- Experience leading and developing high-performing teams
- Strong financial and analytical skills, including forecasting and performance management
- Experience working with senior stakeholders, including trustees or boards
- The ability to operate both strategically and operationally in a senior leadership role
- Excellent relationship-building, influencing and communication skills
Desirable:
- Experience working within a global or matrix organisation
- Exposure to mass fundraising or individual giving programmes
- Experience contributing to organisational or multi-market strategy development
Experience working in an international or globally distributed organisation is strongly preferred. This will include experience of effective collaboration in a global organisation ensuring strategic alignment with headquarters and across global teams.
Employee benefits
Benefits include:
- 28 days annual leave plus bank holidays
- Private Medical Insurance
- Life Assurance
- Income Protection
- Up to 7 days paid sick leave per year
- Interest free Travel to Work loan
Are you passionate about creating healthier, safer communities? Do you thrive in a dynamic environment where compassion, collaboration, and innovation are at the heart of everything you do? Then Cranstoun wants to hear from you!
At Cranstoun, we’re not just another organisation—we’re a social justice and harm reduction charity with global ambition. With a powerful vision to be a world-class leader in rebuilding lives, we empower people across the UK to overcome life’s toughest challenges through creativity, compassion, and evidence-based practice.
Now, we’re looking for an experienced People & Culture Advisor to join our growing People team and support our mission to inspire positive change every day.
About the Role
As our People & Culture Advisor, you’ll play a pivotal role in supporting managers and colleagues across the organisation by providing expert HR guidance on employee relations, onboarding, performance, and wellbeing. You’ll ensure Cranstoun’s values are embedded in everything we do—from policy to practice—while championing a positive and inclusive workplace culture.
Reporting to a People Partner, you will help shape and deliver strategic people initiatives that drive engagement and organisational success.
Key Responsibilities
- Provide expert advice on HR policies, employee relations, performance, and absence management.
- Oversee complex onboarding and probation management scenarios
- Maintain and update our HR Information System (HRIS), payroll documents, and reporting dashboards.
- Support the management of employee lifecycle activities such as probation, flexible working, family-friendly policies and off-boarding.
- Support People Partners with Employee Relations matters.
- Advise on Policies and procedures, best-practice, contractual entitlements, other HR related matters employee benefits and other employee related queries.
- Provide 1st Tier advice on people issues and 1st and 2nd Tier support with absence management
- Support with TUPE and Restructures
- Monitor and implement Employment changes and updates
- Collaborate on recruitment strategies, HR projects, and the development of new initiatives that support staff wellbeing and organisational excellence.
What We’re Looking For
- CIPD Level 5 Diploma (or equivalent).
- Proven experience in a generalist HR advisory role.
- Solid understanding of UK employment law, HR policies, and procedures.
- Excellent communication, problem-solving, and interpersonal skills.
- Strong IT and data management skills, including use of HR systems and MS Office Suite.
- Passionate about social justice and making a real difference in people’s lives.
Location & Flexibility
- Wimbledon Office
- Hybrid working options available (home-based with travel to sites as needed)
What We Offer
- Compatible salary
- Developmental opportunities
- A dynamic, mission-driven working environment
- Flexible working arrangements to support work-life balance
- Generous holiday entitlement
- Wellbeing Day
- Healthcare benefits
- Ongoing professional development and training
- The chance to truly impact people’s lives for the better
Ready to Help Us Rebuild Lives?
If you’re driven by purpose and ready to take your HR career to the next level with an organisation that’s creating real change, apply now to become our next People & Culture Advisor.
Position: Senior Philanthropy Officer – Trusts and Foundations Maternity cover up to 1-year.
Salary: £36,000-38,000 per annum
Reports to: Senior Trusts & Foundations Manager
Location: Shoreditch, East London (Hybrid Model)
Key relationships: UK for UNHCR Head of Philanthropy and Philanthropy Team, Individual Giving Team, UNHCR Private Sector Partnerships division
JOB PURPOSE
UK for UNHCR is looking for an ambitious and proactive fundraiser to work in a Senior Philanthropy Officer role for up to one year’s maternity cover. This role will manage its own portfolio of low to mid-level trusts and foundations and will play a key role in supporting the Senior Trusts & Foundations Manager on the engagement and stewardship of our high-level partnerships, as well as supporting on the delivery of a high-quality supporter experience.
You will be joining the charity at an exciting moment, becoming part of a small but high performing team with big ambitions. This role is integral to the development of our Trusts and Foundations Programme.
We are looking for someone who is enthusiastic and determined and who enjoys working collaboratively within and across teams, building relationships and inspiring people to support UNHCR’s lifesaving work. You’ll have strong problem solving and communication skills, both written and oral. You’ll be passionate about the refugee cause and UK for UNHCR’s role in supporting refugees around the globe.
Working with our international colleagues, this role will gather information for reports, donor communications and proposals on UNHCR’s key areas of work.
This role will also work across the team to support on growing the trusts and foundations pipeline, through identifying and then building relationships with trusts and foundations aligned with our cause.
Some international travel may be required.
If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
Role Responsibilities
- Work as part of the Private Partnerships and Philanthropy Team (PPH) to develop new opportunities with trusts and foundations in line with UK for UNHCR’s fundraising strategy. This will include supporting and leading initiatives to approach potential supporters.
- Support the development and management of a robust trusts & foundations pipeline and a calendar of opportunities for grant submissions to trusts and foundations.
- Undertake detailed prospect research and identify the most appropriate funding and fundraising opportunities for trusts and foundations.
- Support the development of high-quality concept notes, proposals, reports, and other fundraising products.
- Ensure current partners are stewarded to a high standard
- Support, and at times lead, on cultivation and stewardship events across the PPH team. This could be anything from a webinar to an in-person event for 50+ people.
- Support and lead on the development and execution of strong cultivation and stewardship plans, taking responsibility for keeping these updated and reviewed.
- Help establish an appropriate strategic and tactical response to trust and foundation prospects and supporters in the event of humanitarian emergencies.
- Maintain the Salesforce database with up-to-date and accurate information on trust and foundation prospects and partners.
- Help to raise awareness of, and build vital support for, UK for UNHCR’s unique position to protect refugees and displaced people.
- Work within UK for UNHCR’s due diligence and GDPR policies and processes.
- Ensure accurate income recording and earmarking procedures to facilitate financial reporting.
- Support the PPH team in other activities as requested.
- The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
Personal Attributes and Experience
Essential Experience
- Experience of working in a fundraising capacity with an NGO or INGO to identify, approach, secure and steward trusts & foundations and/or major donors.
- Experience of devising and delivering impactful and engaging proposals and communications to generate income and build relationships.
- Experience of working across a busy team and managing a busy workload.
Essential Skills/Knowledge
- Ability to analyse reports and communicate complex themes and subjects to a variety of audiences, written and verbal.
- Ability to act proactively to identify new prospects and fundraising opportunities.
- Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment.
- Good attention to detail and ability to proof-read.
- Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis.
- Excellent stakeholder and relationship management skills.
- Proficient in using Word, Excel and PowerPoint.
- Working knowledge of fundraising databases.
Desirable Skills/Experience (not compulsory)
- Experience of working in a complex, multi-stakeholder environment.
- Experience of fundraising at an international development, human rights, or humanitarian NGO.
- Experience organising events
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays (pro-rata).
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: midday Monday 18th May
Interviews date: Weeks commencing 18th and 25th May
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

The Bromley Mental Health & Wellbeing Hub (BMHWH) is a key part of the transformation of mental health services in the borough under the NHS Long Term Plan. Delivered in partnership with Oxleas NHS Foundation Trust, the Hub brings together primary care, secondary care and the voluntary sector to provide flexible, holistic and integrated support for adults with mental health needs.
We are seeking a Senior Mental Health Advisor to join our Information, Advice and Guidance (IAG) and Tailored Wellbeing pathway. This is an exciting opportunity for experienced mental health practitioners who are passionate about high-quality, person-centred support and who thrive in a collaborative, fast-paced environment.
As a Senior Mental Health Advisor, you will provide strong, supportive line management to a team of Mental Health Advisors, ensuring high-quality casework, reflective practice and staff wellbeing. Alongside your leadership responsibilities, you will hold a small caseload, delivering tailored, time-limited one-to-one and group interventions to adults with mental health problems, including those with heightened need or risk.
You will work closely with Oxleas clinical colleagues to undertake holistic assessments, coordinate referrals, and ensure joined-up support that meets individual needs. You will also play a key role in service development, quality monitoring and representing the Mental Health Advisory team in key meetings.
Key Responsibilities:
- Supervise and support a team of Mental Health Advisors
- Ensure high-quality case management, safeguarding practice and accurate record-keeping
- Deliver holistic assessments and brief, person-centred interventions to a small caseload
- Coordinate referrals and work collaboratively with Oxleas and community partners
- Monitor outcomes, contribute to service development and represent the team in key meetings
- Promote recovery, independence and access to local wellbeing opportunities
About You (more detail in the Person Specification)
We are looking for candidates who can demonstrate:
- Experience working within mental health services
- Strong line management or supervisory experience
- Confidence in completing holistic assessments and managing a diverse caseload
- Ability to work independently while contributing to a collaborative, multidisciplinary environment
- Strong organisational skills and the ability to thrive in a fast-paced setting
- A proactive, reflective and person-centred approach
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 10th May (11:59pm)
Likely interview date: Week beginning 18th May
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
Join Our Team: Visitor Services Manager, Canal Museum Stoke Bruerne
We’re excited to welcome a new Visitor Services Manager at our East Midlands location.
Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities.
Role Overview
The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at our Canal Museum Stoke Bruerne. The Visitor Services Manager (VSM) will lead the site team at Stoke Bruerne (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally.
As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand.
A key accountability of the role is managing and reporting on financial performance, delivering on KPI’s and leading and motivating teams to deliver income targets whilst effectively managing costs.
The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate.
Key Responsibilities
- Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
- Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
- Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
- Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
- Lead on volunteer growth, building the volunteering team to deliver key operational functions
- Maintain an overview of the presentation of the site at all time
- Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
- Playing a key role in all projects that have an impact upon our visitors and the public.
- Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
- Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
- Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
- Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
- Lead on volunteer growth, building the volunteering team to deliver key operational functions
- Maintain an overview of the presentation of the site at all time
- Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
- Playing a key role in all projects that have an impact upon our visitors and the public.
About you
You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you.
Skills & Qualifications
- Educated to degree level or equivalent
- Knowledge/experience of customer care and visitor services preferably in a museum context
- Knowledge / experience of managing staff rotas over two sites
- Successful track record in recruiting and developing volunteers
- Knowledge of heritage and interpretation issues
- Experience of managing staff and dealing with customers
- Excellent Communication and interpersonal skills
- Considerable people management and hands-on team leading experience including managing volunteers
- Proven experience of planning operations & staffing in a visitor-based attraction
- Ability to work in partnership with internal and external staff and organisations.
- Experience of managing budgets.
- Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance.
- Able to creatively & innovatively develop solutions to obstacles and challenges
- Ability to Travel between sites
- Demonstrate an interest and competency in effective museum management.
- The successful candidate will require a DBS check
What We Offer
We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Canal & River Trust is the UK's largest canal charity, caring for a 2,000-mile network of stunning canals and navigable rivers.
About the role
An opportunity to join the busy GIS and Data Team servicing an ambitious and evidence driven conservation organisation. Working with the Senior Biological Data and GIS Officer you will work on multiple conservation projects identifying and creating technical tools to assist with digital data capture and visualisation. The main focus of the role will be to support the Advisory Teams’ field and reporting work (grassland, rainforest and consultancy).
There will be multiple opportunities to work with a large range of projects and staff members, work with cutting edge technology and make a real impact to the operational success of the organisation.
This is a maternity cover.
About you
You will have experience working with ArcGIS technology and researching and developing technical products to assist with streamlined data flow. You will be proficient in creating visualisation outputs, mapping etc. and be comfortable liaising with staff to create the optimum products suitable for their needs.
You will have the ability to troubleshoot problems that may arise from staff and volunteers using technologies, identify solutions and work directly with end users to ensure they are able to utilise successfully.
You will likely be working on multiple projects concurrently so good time management and implementing prioritisation techniques will be key. You will also be a strong team player and willing to support ad hoc Data Team priorities that may arise at short notice.
You will take an active part in Data and Science Team meetings and meet with other staff to discuss needs and offer opinion on best solutions for their needs. You may also on occasion be asked to carry out basic training to assist with newcomers to the GIS field who are interested in starting their own GIS journey.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!
Please note we do not accept CV's.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.
The Organisation
Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually.
As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes.
What is the Role?
This is a fixed-term maternity cover opportunity for a Partnerships Account Manager. In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.
The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.
This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.
The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.
This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! As this is a maternity cover, we expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the success of the organisation.
Key Responsibilities:
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Client Acquisition and Relationship Management
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Proactively seek new business opportunities within assigned regions to grow the client base.
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Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.
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Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.
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Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team
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Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity.
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Strategic Planning and Development
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Collaborate with Senior Leaders to develop strategies for client retention and growth.
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Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.
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Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.
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Performance Monitoring and Reporting
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Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.
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Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.
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Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.
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Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.
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Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data.
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Line Management and Support Coordination
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Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.
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Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.
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Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.
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Work with other area leaders, to ensure strong delivery of services.
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Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives..
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Bid Management and Process Improvement
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Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.
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Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.
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Report on bid submission performance, review bidfeedback to continuously improve.
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Essential Skills and Experience:
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Detailed knowledge of the UK education sector.
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Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.
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Proven track record in client relationship management, with experience in sales or partnership development roles.
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Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.
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Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.
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High level of empathy and commitment to supporting vulnerable and underserved communities.
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Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.
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Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.
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Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.
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Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.
Desirable:
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Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.
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Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.
General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.
Why Equal Education?
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Competitive salary
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Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.
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Flexible, hybrid work environment with regular opportunities for in-person client engagement.
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Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.
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Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.
At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.
Being you at Equal Education
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
Next steps
If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.
Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Main Role & Responsibilities
The Director of Income Generation will lead the charity’s fundraising and income generation strategy with a particular focus on securing, managing, and growing funding linked to gambling, gaming and wider digital harm prevention, including funding overseen or commissioned via the Office for Health Improvement and Disparities (OHID).
This is a senior leadership role which sits on Ygam’s Senior Leadership Team (SLT) with responsibility for developing a diversified, sustainable income portfolio that enables the charity to deliver high-quality, UK-wide evidence-informed prevention activity aligned with national public health priorities.
The successful candidate will lead and empower a high-performing fundraising team, foster innovation, and build strong relationships with donors, funders, partners, and stakeholders across the UK. You will provide strategic direction and inspirational leadership across all income-generating activities, ensuring long-term financial resilience while upholding the charity’s values, reputation, and commitment to excellent supporter experience.
Working closely with the Chief Executive, Trustee Board, and Senior Leadership Team, you will shape organisational strategy, influence decision-making, and act as an external ambassador for the charity.
Who are we looking for?
We are looking for a strategic, values-driven fundraising leader with a strong track record of delivering income growth across multiple fundraising and business development streams.
You will bring credibility in working with or alongside public bodies such as OHID, or similar national commissioners and/or major funders, and demonstrate a clear grasp of the accountability, evaluation, and assurance requirements associated with levy-funded or statutory funding.
You will be an inspiring people manager, a confident communicator, and a credible senior leader who enjoys building relationships and making things happen at pace
The successful candidate will possess both strategic insight and hands-on experience, be networked across the charitable funding sector, combining commercial thinking with a deep understanding of the UK charity and fundraising landscape.
You will be a confident senior leader who combines strategic vision with operational rigour, has excellent stakeholder management skills. A commitment to evidence, impact, evaluation and collaboration will be central to your approach.
Above all, you will be motivated by our cause and committed to ethical, inclusive, and supporter-centred fundraising and wider income generation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
Location: Predominately home based but must be available to travel to London for meetings and attend Trekstock events
This is a hands‑on, relationship‑led role at the heart of Trekstock’s fundraising, with real responsibility and the opportunity to take ownership within a growing team.
You’ll take ownership of key income streams including challenge events, corporate partnerships and supporter care, helping us grow income while delivering a brilliant experience for everyone who supports Trekstock.
You’ll work closely with existing partners such as Fujifilm UK and The National Lottery, while also contributing to the development of future partnerships. This is a role for a confident starter‑finisher who enjoys taking ideas from concept through to delivery and seeing work through with care and impact.
From managing our iconic Trek This City event to building long‑term partnerships with corporate supporters, you’ll play a key role in bringing new people into our community and keeping them connected to our mission. You’ll be trusted to take ownership, build strong relationships, and make things happen in a small but mighty team.
This role is ideal for someone with fundraising experience who’s ready to step up, embrace a challenge, and make a real difference to the lives of young people affected by cancer.
Key responsibilities
Challenge events & community fundraising
- Lead on the delivery and growth of Trekstock’s challenge events portfolio, including Trek This City, London Marathon places and third‑party events
- Recruit, manage and inspire participants and volunteers, supporting them to reach (and smash) their fundraising targets
- Build meaningful supporter journeys for fundraisers and volunteers that feel personal, motivating and on brand
- Work closely with colleagues and volunteers to promote events and bring supporter stories to life
- Monitor performance, income and ROI, spotting opportunities to grow, improve and refine our approach
- Attend and support events, working alongside volunteers on the day (including occasional evenings and weekends)
Corporate partnerships
- Develop and manage relationships with existing corporate partners, including multi-year charity partners
- Deliver engaging, high-quality partnerships that go beyond fundraising
- Identify opportunities to increase income and deepen engagement
- Support pitches, proposals and reporting for new and existing partners
- Ensure partners feel valued, inspired and connected to Trekstock’s impact and misson
Supporter care & fundraising operations
- Deliver excellent supporter care across all fundraising activity
- Manage key admin processes including thanking, banking and donation processing
- Maintain accurate records on the CRM/database (GDPR compliant)
- Support income tracking, reporting and pipeline management
Wider team contribution
- Contribute ideas to grow income and reach new audiences
- Represent Trekstock at events, meetings and networking opportunities
- Work collaboratively across the team to support campaigns and activity
- Stay curious; bringing in new ideas, trends and opportunities
About you
You’re a confident relationship‑builder who enjoys working closely with people and making things happen. You’re organised, proactive and comfortable juggling multiple priorities, and you genuinely care about delivering an excellent experience for supporters and partners. You thrive in a small team and are comfortable taking ownership, spotting opportunities and seeing things through from idea to delivery.
You’ll bring:
- Experience in fundraising (events, community, corporate or similar)
- Strong relationship management and communication skills
- The ability to manage multiple projects at once, from initial idea through to delivery and evaluation
- A self-starter mindset; you’re confident working independently and don’t need a big team around you to get things done
- Experience taking ownership of fundraising products or campaigns end-to-end
- A proactive, solutions-focused approach with the confidence to make decisions and keep things moving
- Experience using a CRM or fundraising database
- Good attention to detail (especially with donations and data)
- Confidence representing Trekstock externally
Nice to have (but not essential)
- Experience managing challenge events
- Experience working with corporate partnerships
- Knowledge of fundraising regulations, GDPR and Gift Aid
- Experience in a small to medium charity or start-up environment
The kind of person who’ll thrive here
- Warm, down-to-earth and great with people
- Happy to roll up their sleeves and get stuck in
- Comfortable balancing big ideas with admin detail
- Motivated by impact and purpose
- Communicates with empathy and authenticity
Benefits
- One duvet day per year
- Health and wellbeing benefits
- An extra day off for your birthday
- Additional annual leave over the Christmas period
Trekstock is committed to building an inclusive team and welcomes applications from people of all backgrounds and experiences.
To provide life-changing programmes, tailored support and expert guidance – all designed to reach every single person who needs us, wherever they are.
The client requests no contact from agencies or media sales.
London Landmarks Half Marathon Communications & Engagement Officer
The London Landmarks Half Marathon is looking for a creative, highly organised Communications & Engagement Officer to help shape how we connect with participants, communities and partners. It’s an exciting time to join the team as we look ahead to our 10th anniversary in 2027.
This role is ideal for a strong storyteller who enjoys creating clear, compelling content across multiple channels. You’ll turn ideas into high-quality communications, manage multiple workstreams at pace, and ensure everything is accurate, consistent and on brand. You’ll be confident working with stakeholders, managing approvals and keeping projects moving in a fast-paced environment.
Storytelling is central. You’ll bring participant and charity stories to life with authenticity and care, capturing the real impact of mass participation events on individuals and communities.
Working across social media, email and web, you’ll use insight to continually improve communications.
This is a great opportunity for someone collaborative, detail-focused and purpose-driven, who wants to help deliver a high-profile event that raises vital funds for charity.
To apply, please send your CV and a cover letter (max. 2 pages) outlining your suitability for the role and how your experience matches the job description and role profile. Applications close at 9am on 25 May.
The client requests no contact from agencies or media sales.
If you love connecting people with purpose, this is your chance to shape something extraordinary. Join Rockinghorse and lead a volunteer community that supports children and families when they need it most.
About Rockinghorse Children’s Charity
Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex.
We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell.
Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are.
We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up.
About the Role
In 2025 we launched our five-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex.
This role will support the Head of Finance & Operations and be responsible for organising and managing the charity’s volunteers and the volunteer programme, working across the charity to ensure we have the right individuals to support our work. You will be responsible for the management, recruitment, onboarding and retention of all short and long-term volunteers, to ensure we can continue to deliver life-saving projects for children and young people across Sussex.
You’ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant people management skills, and a passion and enthusiasm for supporting young people. You’ll be part of a successful team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated.
Duties of the Role
Support the charity to deliver brilliant projects and services that support children and their families:
· Work collaboratively across the charity team to recruit volunteers with the necessary skills, experience and commitment to support our project delivery, fundraising activities, events schedule and office work.
· Communicate regularly with our volunteer community, to highlight upcoming fundraising and challenge events and ensure there is sufficient and appropriate representation in place per event.
· Ensure that the charity has the right policies and procedures in place for the recruitment, onboarding, retention and management of volunteers.
· Lead on and co-ordinate the induction and training of volunteers to ensure they are fully onboarded and prepared for the charity and the role.
· Support volunteers to achieve their aspirations in terms of work experience, education, training or further volunteering during their time with us.
· Co-ordinate individual and/or group supervision and support for volunteers.
· Manage a volunteer database in line with relevant data protection legislation and ensure that all volunteers undergo appropriate due diligence during the recruitment process.
· Encourage and facilitate volunteers to share their experiences as case studies and reflections.
· Co-ordinate volunteer thank you initiatives, engagement activities and communications to ensure volunteers feel part of the charity and actively participate in our work.
· Create partnerships with new corporate and community partners to maintain a steady flow of volunteers into the charity.
· Develop effective working relationships with existing partners, helping to engage local teams in volunteering and fundraising opportunities.
· Oversee work experience placements throughout the year, ensuring a positive experience and maximising the return on investment for the team.
· Manage the offboarding process for all volunteers, ensuring a brilliant experience from start to finish.
· Support the Head of Marketing and Communications to create promotional, marketing and social media materials related to our volunteer programme.
· Modernise and automate processes on an ongoing basis to increase workflow efficiency.
· Lead on the evaluation of the volunteer programme and ensure we understand and value to impact volunteers bring to the charity.
· Report on the volunteer function as part of the management information and against set KPIs and targets.
Support the charity more widely:
· Represent Rockinghorse at events and activities, building strong peer relationships and sharing best practice.
· Model excellent conduct and behaviours in line with the charity’s values and ethos.
· Carry out other such duties as may be required for the purposes of the charity, including working flexibly during evenings and weekends as required.
· Travel across Sussex as needed in order to attend events and meet with our supporters and volunteers.
Person Specification -
Essential experience, skills and knowledge for the role:
1. Experience and understanding of the principles of volunteer management in a charity and/or not-for-profit.
2. Proven experience of recruiting and managing volunteers day to day.
3. An understanding of safeguarding and welfare management frameworks.
4. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party partners.
5. Able to prioritise own workload effectively and comfortable with working autonomously.
6. Excellent time management skills with strong prioritisation and organisation skills.
7. Brilliant communication, interpersonal and stakeholder engagement abilities.
8. An understanding of data privacy theory and application.
9. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).
10. Commitment to Rockinghorse Children’s Charity’s mission, vision and values.
Desirable experience, skills and knowledge:
1. Experience managing communications and marketing to support volunteer engagement.
2. Previous work experience with a non-profit, or charitable organisation.
Work skills you’ll need day to day:
1. A can-do attitude.
2. Brilliant organisational skills.
3. Excellent people skills with an adaptable and flexible manner and approach.
4. Excellent written and verbal communication.
5. Ability to support and motivate others.
6. Ability to work on own initiative and as an active team member.
7. Ability to work under pressure and in a fast-paced environment.
Benefits of Working for Rockinghorse Children’s Charity:
· 25 days annual leave plus bank holidays (pro-rata to part-time working pattern).
· An additional day of annual leave on your birthday.
· Additional Christmas closure days (pro-rata to part-time working pattern).
· Competitive pension scheme.
· Employee and dependants’ health cash plan including access to an online GP and counselling.
· Family leave including maternity, adoption, shared parental and paternity leave.
· Ongoing opportunities for learning and professional development.
· Quarterly reward and recognition days.
· Opportunity for flexible, hybrid and part-time working.
· Cycle to work scheme.
· Access to Enterprise Car Club.
Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all.
_______________________________________________
Application Process
To apply, please send your CV and covering letter outlining how you fulfil the ten essential elements of the person specification.
Your covering letter must address your experience, skills and knowledge against the “Essential” elements of the person specification. Applications without a covering letter will not be considered. If you also meet any of the “Desirable” criteria, please outline these too.
If you need any support with the process or application, please get in touch. We can also talk through the role and answer any questions you may have informally.
All applicants will be shortlisted to proceed to interview based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.
Estimated timeframes:
· Application deadline midnight 10th May 2026.
· Shortlisting w/c 11th May 2026.
· Interviews will be Thursday 21st May 2026 in central Brighton.
Interviews will be with the Head of Finance & Operations and the Senior Projects Manager and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Desirable and Work skills).
The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.
The role will be available from 1st June 2026 (depending on post holder’s availability).
Rockinghorse Children’s Charity supports sick and disabled children across Sussex



The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Department background
The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.
tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.
By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.
How we work
Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.
Job purpose
As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.
You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.
Scope of role
· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.
· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub
· Conduct initial assessments and book appointments with our advice specialists.
· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.
· Identify when to signpost or refer people to other organisations to ensure they receive the right support.
· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.
· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.
· Apply safeguarding principles in everyday work - training and guidance will be provided.
· Collaborate with colleagues and project partners to improve how people access and experience our service.
· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.
Key working relationships
· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.
· External: Advisors and Clients
What Success Looks Like in Your First Year
- You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
- You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
- You’ll contribute ideas that help improve our service and client experience.
- You’ll be part of a team that trusts and supports one another and learns together.
Person Specification
The successful candidate will demonstrate:
Essential
· Experience in providing customer service in person, over the phone or online
· Clear and confident communicator with good spoken and written English
· Strong active listening and questioning skills
· Able to build trust with people from diverse backgrounds
· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations
· Good emotional resilience and self-awareness, including recognising when to seek support
· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment
· Strong attention to detail
· Ability to manage time in a busy service environment.
· Collaborative, solutions focused approach.
· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems
· Understanding of safeguarding principles and a willingness to apply these confidently after training
Desirable
· Knowledge of community services in a London context.
· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Job Title: Volunteer Development Manager
Team: People and Culture
Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract.
Status: Permanent
*The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
Context and purpose of role
Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That’s why we’ve launched a bold new initiative to enhance volunteer experience. We’re creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way.
We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow.
As volunteering lead, the postholder will play a pivotal part in bringing that vision to life.
You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle—from attraction and recruitment through to development and recognition.
You’ll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future.
This role provides the opportunity to create something lasting: a volunteer experience where people don’t just give their time —they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve.
The role will report directly to the Head of People Experience.
Key responsibilities
Volunteer Recruitment and Onboarding
· Develop and implement strategies to attract and recruit a diverse pool of volunteers.
· Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities.
Training and Development
· Create and facilitate ongoing training programs to enhance volunteer skills and knowledge.
· Provide resources and support to ensure volunteers are equipped to perform their roles effectively.
· Organise workshops, seminars, and training sessions to foster continuous learning.
Volunteer Management and Coordination
· Ensure accurate records of volunteer hours, roles, and performance are maintained.
· Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding.
· Develop and implement policies and procedures for volunteer management.
Volunteer Retention and Engagement
· Design and execute recognition programs to acknowledge and celebrate volunteer contributions.
· Organise events and activities to keep volunteers engaged and motivated.
· Regularly communicate with volunteers to provide updates, gather feedback, and address concerns.
Program Evaluation and Improvement
· Monitor and evaluate the effectiveness of the volunteer program.
· Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement.
· Implement changes and enhancements based on feedback and best practices.
Collaboration and Partnership Building
· Work closely with teams to identify volunteer needs and opportunities.
· Build and maintain relationships with external partners and community organisations to expand volunteer resources.
Technology and Data Management
· Utilise technology track and manage volunteer information.
· Maintain up-to-date records and generate reports on volunteer activities and program outcomes.
· Leverage communication tools and platforms to effectively engage with volunteers.
Other
· Undertake such other duties as may be reasonably required of the post
· Engage and proactively develop excellent working relationships
The person
Knowledge, Skills and Experience
Knowledge
This section specifies the theoretical understanding or specific expertise needed for the role:
· Knowledge of the value volunteers add, and the impact they bring to organisations.
· Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention.
· Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture.
- Knowledge of safeguarding legislation, policies, and best practices.
Skills
This section details the specific abilities and competencies required to perform the job effectively:
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Strategic Thinking: Ability to develop and implement strategic initiatives
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Communication Skills: Excellent verbal and written communication skills
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Interpersonal Skills: Strong relationship-building and influencing skills
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Analytical Skills: Ability to analyse data and use insights to drive decision-making
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Problem-Solving Skills: Proactive approach to identifying and resolving issues
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Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals
Experience
This section specifies the practical, hands-on experience required for the role:
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Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion.
Personal Attributes
· Active Listener: Listens attentively to others and values their input
· Collaborative: Values and leverages diverse perspectives and skills within the team
· Adaptable: Able to adjust to new situations and challenges with ease
· Problem Solver: Proactively identifies issues and works towards effective solutions
· Analytical Thinker: Analyses information thoroughly and makes sound decisions.
· Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work
· Mentoring: Willing to mentor and support the development of team members
· Innovative: Embraces new ideas and technologies to improve processes
· Ethical: Upholds ethical standards and integrity in all actions
· Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Red Sky Foundation
We’re a Sunderland-born charity with a big heart and a national mission: saving lives and giving hope to children and families affected by heart conditions. From installing defibrillators in local communities to funding specialist equipment and care, we’re powered by people, partnerships and passion.
We’ve built a strong presence in the North East – now we’re looking for someone who can strengthen our community connections and take our fundraising activity to the next level.
Join Us at an Exciting Time of Growth!
Are you a people person, passionate about building strong relationships and making a real difference in our local community?
We’re looking for a warm, proactive and highly organised Community Fundraiser to strengthen the Red Sky Foundation team. This is a brilliant opportunity for someone who thrives on connecting with people, supporting grassroots initiatives, and helping passionate individuals turn their energy into fundraising success.
As our Community Fundraiser, you’ll be the first point of contact for individuals, schools and clubs who want to support Red Sky Foundation. You’ll nurture and guide fundraisers from their first idea through to celebrating their success – making sure they feel valued every step of the way.
What You’ll Be Doing
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Building strong, lasting relationships with community event organisers and supporters.
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Managing the calendar of fundraising events, ensuring every supporter feels appreciated and supported. This will include attendance at some events so you must be comfortable working weekends and some evenings
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Managing inbound enquiries via phone, email and social media, providing professional and friendly responses.
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Following up with all community fundraisers post-event – thanking them and encouraging continued support.
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Networking across the North East to increase Red Sky Foundation’s visibility.
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All staff assist in planning and preparation of events and provide on-the-day support to ensure they run smoothly.
Please submit your CV with a cover explaining your suitability for the role.
Supporting babies, children and adults with complex cardiac conditions, and saving lives with public access defibrillators and CPR education programme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London & UK-wide (festival travel required)
Pay: £24.71 per hour (paid weekly)
Contract: 6 months (May – October 2026)
Hours: Full-time, including evenings, weekends & overnight stays
About the Role
We are seeking an experienced and dynamic Festivals & Events Fundraising Manager to lead face-to-face fundraising operations across major UK festivals for Médecins Sans Frontières. This is a hands-on leadership role where you will oversee multiple teams, ensure high-quality supporter engagement and drive performance in fast-paced, public-facing environments.
You will play a critical role in delivering fundraising success while maintaining the highest standards of safety, professionalism and supporter experience.
Key Responsibilities
- Lead and manage on-site fundraising teams across multiple festivals and events
- Oversee daily operations, ensuring smooth delivery and high performance
- Coach, mentor and manage Team Leaders, Coordinators and Fundraisers
- Conduct performance reviews, feedback sessions, and address underperformance
- Ensure all fundraising activity meets safeguarding, safety, and GDPR standards
- Act as the senior escalation point for issues, incidents, and safeguarding concerns
- Maintain high standards of presentation, professionalism, and supporter engagement
- Collaborate with internal teams to ensure effective planning and delivery
- Provide reporting and insights to senior leadership
About You
You are a confident and experienced leader with a background in face-to-face fundraising or large-scale events. You thrive in high-energy environments and can manage multiple priorities while leading teams to success.
You will bring:
- Proven experience in face-to-face fundraising or event operations
- Strong leadership and people management skills
- Ability to motivate teams and drive performance targets
- Excellent communication and interpersonal skills
- Strong understanding of safeguarding and compliance standards
- Resilience and adaptability in fast-paced environments
- Flexibility to travel extensively and work weekends
Why Join Us?
- Competitive hourly rate with weekly pay
- Opportunity to work at some of the UK’s most exciting festivals
- Meaningful work supporting an impactful global cause
- Fast-paced, engaging and rewarding environment
- Opportunity to develop leadership experience in large-scale operations
Apply Now
Submit your CV and a brief cover letter outlining your experience and suitability for the role.
Candidates must have the right to work in the UK. This role is subject to safeguarding checks.





