Evaluation and learning manager jobs in Belfast

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.

• Experience with data segmentation, ETL processes, transformation and import / export processes.

• Strong understanding of data protection legislation (e.g. GDPR).

• Understanding of Gift Aid regulations and charity fundraising compliance.

• Confident using query tools and an understanding of query-based data extraction.

• Strong IT skills with competency using the MS Office suite and Excel in particular.

• Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.

• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 16th August 2026. 

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

We are looking for a Safeguarding Lead to provide dedicated safeguarding leadership as our flagship Drive Project working with high-harm, high-risk perpetrators of domestic abuse, scales across England and Wales. Acting as a Safeguarding Lead, you'll hold oversight of safeguarding governance across our network, lead a shift from compliance towards collaborative, relational learning, and support delivery partners as a trusted peer and source of expertise. This is a pivotal, newly created role for someone energised by culture change, skilled at holding both accountability and compassion, and comfortable working in complexity.

Closing date: Tuesday 25th August, 9am. Please refer to the job description for further details.

To apply, please visit Respect UK website 

This is a new role at a genuine moment of growth for SSE - we expect to recruit over 600 social entrepreneurs across our learning programmes next year and every one of them starts with a good assessment. 

Our assessment work spans a large pool of staff, freelancers and partners, and this role exists to bring it all together: clear frameworks, consistent data, and a process that's welcoming to people who don't always find application processes easy.

We're looking for an assessment lead to design and embed the systems, training and guidance that help our wider team assess applicants fairly, consistently and efficiently - and to carry out assessments and interviews directly. You'll work closely with the Head of Grants and Assessment, our Tech Team, and Programme Managers across the organisation.

You’ll will need to have a rare combinations of skills – a good understanding of a wide range of social enterprises and charities, gained through experience of training, business consultancy or development support, combined with the ability to design systems to support data collection and assessment, and the ability to support others to use those systems. Are you up for the challenge?

Job Title: Freelance Programme Manager

Contract: Freelance / Self-employed. 12 months fixed term contract (with potential to extend)

Time Commitment: Approximately 4 to 6 hours per week. 

Location: Remote with occasional attendance at meetings and events 

Hourly Rate: £25

Reports to: Chair of the Board of Trustees

About Us

The Association of Teachers of Singing (AOTOS) is the UK’s leading organisation for singing teachers. As a Charitable Incorporated Organisation (CIO), we are dedicated to promoting excellence in singing teaching.

We support our members through professional development, training, networking, and advocacy, while working to strengthen engagement, visibility, and growth across the sector.

The Role

AOTOS is seeking an experienced programme manager to lead delivery and further development of our existing programme of training for its members and the wider singing teaching community. 

Key Responsibilities

• Develop and deliver AOTOS’ programme of training and CPD in line with board strategy and member needs.

• Developing an annual programme plan and budget for approval by the board

• Be the face of AOTOS’ events and teacher development programme, including hosting online and in person events and conferences

• Review, develop and manage our Essentials teacher training course, including recruiting, training and managing course leaders

• Report against relevant KPIs for the programme, providing regular reports to the board of trustees

• Engage with AOTOS membership to understand training needs to feed into the board for future programme development

• Sourcing and booking venues and speakers for national conferences (currently two per year)

• Working with Operations Manager and Communications Officer to ensure programme operations and communications run effectively

• Other duties as required and agreed with the Chair of the board 

Person Specification

Essential

• Understanding of AOTOS and its mission

• Skilled and experienced singing teacher

• Experience in event planning and production

• Experience of course/learning pathway design

• Evidence of sustained commitment to maintaining personal CPD

• Evidence of ability to meet deadlines, plan in advance and manage a variety of different objectives and outputs

• Ability to monitor activities and collect data and other evaluation metrics

• Ability to work independently and in a team

• Ability to network and make contacts

• Confident presenter and ability to be the ‘face’ of AOTOS events

Desirable

• Knowledge of current voice pedagogy research

• Knowledge of a broad range of singing teaching styles, contexts and singing genres

• Experience managing a team

• Hands-on experience of teacher training

• Experience of reporting to a board of trustees

• Understanding the role and nature of a CIO

• A large network of connections within singing teaching practice and research

Hours and Working Pattern

• Approximately 4 to 6 hours per week (may vary seasonally depending on event workload)

• Flexible working pattern 

• Additional hours may be required to attend meetings and events. Any additional hours will be remunerated in addition to standard hours and at an agreed rate depending on nature of the work

Who Are We Looking For? 

Ygam is seeking a proactive, adaptable and resilient individual with a strong interest in gaming culture, esports and the digital lives of children and young people. 

You will be confident working autonomously and remotely, as well as collaboratively within a team. You will bring excellent communication skills, strong organisation, creativity in engagement approaches, and the ability to build trust with diverse stakeholders. 

At Ygam, safeguarding children and vulnerable people is central to everything we do. We are committed to safer recruitment and expect all staff to uphold the highest safeguarding standards. 

Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans. 

Main Role & Responsibilities

The post holder will be an active member of Ygam’s Programmes Team, with a primary focus on gaming, esports and new and emerging digital harms affecting children and young people.

They will lead on the delivery and development of gaming‑focused and wider digital harms education, including alumni activity, stakeholder engagement and programme growth. The role will support professionals, parents, carers and young people to understand and prevent harm related to gaming, online environments and related digital behaviours.

The post holder will be responsible for recruiting, engaging and supporting stakeholders into Ygam’s gaming and digital harms programmes, promoting Ygam training, and maintaining strong long‑term relationships. This includes recruiting suitable delegates from education, youth services and other frontline sectors.

They will deliver high‑quality training and assured workshops (online and face‑to‑face) focused on gaming, esports and digital harms, and represent Ygam at conferences, events and sector forums.

The role involves ongoing support to organisations, schools and youth settings to embed Ygam’s resources in their practice. Regular visits to schools and organisations are a core requirement. The post holder will also gather and record data to help Ygam evidence the impact of our gaming and digital harms prevention work.

Role Requirements 

Planning & Stakeholder Engagement 

• Build and maintain strong relationships with stakeholders across education, youth services, community organisations and digital sectors. 

• Lead the recruitment of delegates to Ygam’s gaming, esports and digital harms programmes. 

• Promote Ygam’s training and resources to organisations, ensuring clear understanding of programme content, outcomes and long‑term support. 

• Develop and sustain a strong pipeline of stakeholders and delegates to ensure workshops are consistently well attended. 

• Understand stakeholder needs and tailor information and support accordingly. 

• Identify and attend relevant gaming, esports, digital safety and education conferences, seminars and events. 

• Signpost organisations and families to Ygam’s Parent / Family Hub to increase awareness of gaming and digital harms. 

• Work closely with the Programme Lead: Delivery and Outcomes to set objectives, review performance and contribute to programme development. 

Delivery 

• Deliver Ygam’s portfolio of programmes with a focus on gaming, esports and digital harms workshops online and face to face. 

• Deliver workshops directly to children and young people in education and non‑education settings, ensuring content is age‑appropriate and engaging. 

• Provide high‑quality training to professionals working with children and young people, in line with Ygam’s Quality Assurance processes. 

• Deliver independently and as part of a team‑teach approach. 

• Respond to delegate questions with confidence, sensitivity and subject knowledge. 

• Promote Ygam’s complementary offers such as Alumni, Let’s Explore and other digital harms resources. 

• Provide an excellent, professional experience for all delegates and partners. 

Outcomes & Impact 

• Provide ongoing support to schools and youth organisations to embed Ygam’s gaming and digital harms materials into practice. 

• Accurately record data and engagement activity using Ygam’s CRM system. 

• Develop and deliver team‑teach opportunities that empower teachers and professionals to implement Ygam resources independently. 

• Identify and contribute to case studies that demonstrate the impact of Ygam’s gaming and digital harms education. 

• Work with the Insight and Evaluation teams to support measurement of outcomes, impact and performance. 

Learning & Development 

• Proactively identify knowledge gaps, particularly related to gaming culture, digital trends and emerging online risks, and undertake relevant CPD. 

• Ensure mandatory and role‑specific training is completed and kept up to date. 

• Attend regular supervision and support sessions with line manager. 

• Reflect on and record performance and development in monthly 1‑to‑1 meetings. 

Administration 

• Manage workshop administration using the CRM system, including sending joining instructions. 

• Record attendance and gather feedback post‑workshop. 

• Maintain accurate records in line with GDPR and data protection requirements. 

Person Specification 

Essential 

• Experience delivering training to both adults and children/young people. 

• Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way. 

• Experience delivering online and face‑to‑face learning. 

• Stakeholder engagement experience within education, youth work or children’s services. 

• Excellent verbal and written communication skills. 

• Strong IT skills (MS Word, Excel, PowerPoint). 

• Experience developing and managing a delegate or sales pipeline and meeting KPIs. 

• Experience driving projects to achieve agreed outcomes. 

• Highly organised, detail‑oriented and self‑managing. 

• Experience promoting or selling a service or programme. 

• Experience working effectively within a team to meet shared targets. 

• Willingness to travel regionally and nationally to deliver training. 

• Right to live and work in the UK. 

Desirable 

• Knowledge of the English education system, including PSHE and RSE curriculum. 

• Strong interest in or understanding of gaming, esports and online youth culture. 

• Understanding of a public health and prevention‑based approach to harm reduction. 

• Strong networking and relationship‑building skills. 

• Experience using CRM systems, particularly Salesforce. 

Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.

About the role

The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.

Role specifics

We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.

The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Research and Policy Officer 
Job Description 

About DigitalCare Hub 

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. Over the last few years, the need for information to be shared securely and efficiently between health and care services has become even moreapparent. But this introduces new risks – for example how information is kept safe and secure, and what happens if a digital system fails. 

This is a shared role across DigitalCare HubandtheBetter Security, Better Careprogramme which wemanage. 

Digital Care Hubis runwithsocialcare,for social care.The Digital Care Hub provides free information,guidanceand support to enable adult social care providers to make the most of digital technology – and to do it safely. 

We are an independent, not-for profit, Community Interest Company, guided by care providers, so we understand the needs and challenges facing the diverse range of organisations in our sector. 

Better Security, BetterCareis a support programme– funded by the Department of Health and Social Care and managed by Digital Care Hub -to help adult social care providers to store and share information safelyby using the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security. 

The programme is delivered by acentral team and our local support organisations across the country. Most of these support organisations arelocal care provider trade associations. We also work closely with colleagues from the NHS, ADASS, DHSC and local councils. 

About you and the role 

We're looking for an inquisitive, analytical and collaborativeResearch and Policy Officerto join our growing team. 

You'll play a key role in helping Digital Care Hub become the leading source of evidence, insight and practical guidance on digital transformation, data, AI and cybersecurity in adult social care. 

Working across our national programmes, you'll design and deliver research projects, analyse policy developments, engage with providers and partners, and translate complex issues into clear, practical resources that help the sector improve. You'll contribute to consultation responses, produce reports and briefings, support national events and webinars, and help us demonstrate the impact of our work. 

This is a varied role that combines research, policy development, stakeholder engagement and programme delivery. No two weeks will look the same—you could be facilitating a roundtable with care providers, analysing survey data, drafting a briefing for government, interviewing providers for a case study or helping develop new guidance on AI in social care. 

You'll work closely with colleagues across Digital Care Hub and our national partners, taking an entrepreneurial approach to identifying emerging issues, generating insight and turning evidence into action. You'll report directly to the Chief Executive Officer and will have the opportunity to shape the development of our research and policy function as the organisation continues to grow. 

Key Responsibilities 

Research and Insight 

• Design and deliver research projects. 

• Develop surveys and analyse data. 

• Conduct interviews and focus groups. 

• Facilitate provider roundtables. 

• Review policy and academic literature. 

• Produce evidence summaries. 

• Identify emerging issues across digital health and adult social care. 

Policy Development 

• Draft policy papers and consultation responses. 

• Translate research into practical recommendations. 

• Produce briefings for government, boards and senior leaders. 

• Track developments across DHSC, NHS England, CQC and ICO. 

• Support Digital Care Hub policy positions. 

Programme Delivery 

• Support grant funded programmes. 

• Develop guidance and resources. 

• Produce webinar materials and case studies. 

• Coordinate advisory groups. 

• Support monitoring and evaluation. 

Stakeholder Engagement 

• Build relationships with providers and representative bodies. 

• Collaborate with universities, government and sector partners. 

• Engage technology suppliers where appropriate. 

Communications 

• Write reports, briefings and newsletters. 

• Draft articles and presentations. 

• Support thought leadership. 

Monitoring and Evaluation 

• Develop outcome measures. 

• Analyse programme impact. 

• Produce evaluation reports. 

• Identify lessons learned. 

Person Specification 

Essential 

• Degree or equivalent experience. 

• Experience designing research projects. 

• Strong qualitative and quantitative research skills. 

• Excellent written communication. 

• Ability to explain complex subjects clearly. 

• Excellent organisational skills. 

Desirable 

• Charity experience. 

• Knowledge of digital transformation. 

• Understanding of AI and cybersecurity. 

• Experience evaluating programmes. 

• Experience working with government. 

 
Main terms and conditions 

• £36,000 per annum including pension. 

• Full timefixed term12 month fixed term contract 

• Homebased,withsometravelacross England 

• 28 days annual leave plus Bank holidays 

The National Youth Agency is looking for a Business Development Manager

Business Development Manager
Contract: 12-month fixed term
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.

About the Role

We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.

This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.

Key Responsibilities

As a Business Development Manager, you will:

• Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
• Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
• Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
• Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
• Keeping pipeline and plans up to date and reporting progress/risks against targets.
• Developing relationships with and maintaining existing relationships with clients and funders.
• Taking bids through to close including final agreements and contract sign off.
• Promoting NYA products, resources, consultancy services and training offer.
• Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
• Working as part of the wider Business Development Team to achieve income targets
• Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 14th August 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 24th August 2026 (subject to change)
Please be aware that we will close this vacancy early once we receive a sufficient number of suitable applications.
We therefore strongly encourage you to submit your application as soon as possible and not to wait until the closing date.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Location:  Flexible with home working option. Travel to London required.

Contract type:  Contracted (August 2026 – April 2027)

Salary:  £44,323.14 per annum

Hours: 35 hours per week 

Closing Date: Thursday 6th August 2026 at 11:30pm

Do you have experience leading complex, cross-organisational fundraising campaigns and the ability to bring multiple teams together around a shared goal? Are you a confident fundraiser and dynamic project manager who can balance strategic planning with hands-on delivery?

Then join Shelter as Senior Fundraising Campaign Manager and lead the delivery of our flagship integrated fundraising campaign, the Winter Appeal.

About the role

As Senior Fundraising Campaign Manager, you will lead the planning and delivery of Shelter’s 2026 Winter Appeal — our largest integrated fundraising campaign and a vital contributor to the organisation’s financial sustainability.

Working across Income Generation and with teams throughout Shelter and Shelter Scotland, you will bring together fundraising, media, marketing, digital, creative, campaigns, services and retail activity to maximise income, supporter acquisition and longer-term value.

Alongside delivering the 2026 appeal against ambitious targets, you will work with the Head of Planning and Project Management to develop a multi-year Winter Appeal strategy. You will ensure future campaigns are supported by strong governance, clear milestones and robust plans that align with Shelter’s Income Generation strategy.

This is a contracted role from August 2026 to April 2027. The role offers flexible and home-working options, with travel to London required.

Role specifics

We’re looking for an experienced campaign leader who can confidently matrix manage a complex, cross-organisational project team and keep delivery progressing against agreed timelines, budgets and objectives.

You will oversee campaign governance, coordinate activity across multiple workstreams and ensure that marketing plans, media activity and creative content are fully aligned with the campaign’s audiences and objectives.

You will identify opportunities, anticipate challenges and ensure risks or barriers are understood, escalated and resolved at the earliest opportunity. You will also own key project documentation, including campaign plans, governance arrangements, risk registers and stakeholder reports.

As part of the role, you will line manage a Senior Project Management Executive, supporting their work across content development, creative delivery and performance reporting. Following the campaign, you will lead a full evaluation and establish clear, timebound improvement actions to strengthen future Winter Appeals.

You may also support other organisational campaigns, acting as a fundraising representative and ensuring income generation is embedded within their development and delivery.

Apply to be part of our team and help bring colleagues and supporters together in the fight for home.

About you

You will have experience project managing complex, cross-organisational income-generating projects and understand the opportunities and challenges involved in bringing multiple teams and priorities together.

You will also have experience developing and delivering multi-year fundraising strategies, balancing long-term strategic thinking with the detailed, hands-on delivery needed to achieve results.

You will be:

• A highly effective communicator with strong emotional intelligence
• Collaborative, flexible and diplomatic, while able to be assertive when required
• Confident influencing and negotiating with a wide range of stakeholders
• Comfortable moving between the fine detail and the bigger strategic picture
• Experienced in using a range of project management approaches, methodologies and tools
• Organised, proactive and able to bring energy and momentum to complex work

Experience of leading multi-million-pound campaigns and working across fundraising, marketing, media or other integrated campaign disciplines would be particularly valuable.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family-friendly policies, a competitive pension scheme and interest-free travel loans.

Our employees also have access to flexible working practices, salary sacrifice schemes, a tenancy deposit loan, payroll giving, a cycle-to-work scheme and an employee assistance programme.

We are happy to talk about flexible working and personal growth, and we are committed to creating a workplace where you can be yourself and achieve success based on your merit.

About the team

This role sits within Fundraising Enablement in Shelter’s Income Generation Directorate and reports to the Head of Planning and Project Management.

Fundraising Enablement provides direction, structure and specialist support to colleagues across the organisation, helping to deliver Shelter’s Income Generation strategic plan. Through expertise in planning, project management, innovation and fundraising compliance, the function enables teams to achieve their income-generating goals and supports an organisation-wide culture in which fundraising can thrive.

You will work closely with colleagues across Individual Giving, High Value Partnerships, Community and Events, Retail, and Product Development and Innovation, as well as teams including Media, Creative, Digital, Campaigns, Services and Shelter Scotland.

How to apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

• We work together to achieve our shared purpose  
• We create change and align behind our strategy

• We are open to risk and learning from our experiences

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day, millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement.

In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter, and we welcome you on our journey to becoming a truly anti-racist organisation.

We recognise that people from marginalised groups may face additional barriers throughout their careers. Research has shown that women and people of colour are less likely to apply for roles unless they feel they meet every requirement.

If you are excited about this role but your experience does not align perfectly with every part of the job description, please do not let that stop you from applying. We encourage you to tell us how your skills, knowledge, behaviours and experience would support your success in the role.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support and enabling them to live free from harm, abuse and neglect.

All staff are expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies or accept the fees associated with them.

Context of role:

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and

support events.

1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams

when required.

1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1: Lead on regional awareness training delivery for non-emergency services and community-based

organisations.

2.2: Deliver additional 2wish training programmes as required, including Children & Young People

(CYP) and Bereavement in workplace support training.

2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals

within non-emergency services.

3. Partnership and Network Development

3.1: Actively engage with local bereavement networks through attendance at meetings, hosting

information stands and building strong professional relationships across the region.

3.2: Develop and maintain effective links with community partners to expand reach and awareness of

services.

4. Volunteer Support

4.1: Act as a key local contact for volunteers.

4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider

team.

5. Administration, Monitoring and Reporting

5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52: Event planning and delivery

5.3: Marketing and communications

5.4: Contact and engagement tracking

5.5: Professional and family engagement records

5.6: Accurately record interactions with stakeholders, including; families, professionals, champions

and referral partners.

5.7: Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1: Support quality audits and contribute to continuous improvement processes.

6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1: To be responsible for organising own work agenda, time management and administration

1.2: To keep clear and up to date records on database of activities with families and any ensuing

action

1.3: To promote the on-going work and continued support that 2wish can offer

1.4: To work as part of a team providing support to suddenly bereaved families

1.5: To work alongside support team and maintain a seamless approach to service delivery

1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7: To show respect and sensitivity for the cultural and religious beliefs of families

1.8: To undertake learning opportunities and seek them out for the team

1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,

Health and Safety and Lone Working; and to be proactive in implementing new safe working

practices as appropriate

1.10: To attend weekend and evening community events in support of the charity as necessary

1.11: Participate as and when required in team meetings and one-to-one meetings, and

undertake, as appropriate, courses/training/other developmental activities, which is relevant to

the role

1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of

services and activities provided

1.13: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and

tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

About the role

Sands is the UK’s leading pregnancy and baby loss charity. We work to save babies’ lives and to ensure that anyone affected by pregnancy or baby loss receives the care and support they need.

We are looking for a compassionate, organised and collaborative Hospital Liaison Coordinator to support the delivery, embedding and sustainability of the National Bereavement Care Pathway in England.

This role will help strengthen Sands’ hospital liaison work by building, supporting and developing our network of Hospital Liaison Volunteers. Hospital Liaison Volunteers provide an important link between Sands, NHS services and local communities, helping hospital staff understand and access Sands’ support, training, resources and bereavement care guidance.

The postholder will work closely with volunteers, NHS staff and Sands colleagues to support high-quality, equitable bereavement care for bereaved parents and families. They will coordinate activity, monitor progress, gather feedback and insight, and help ensure learning from hospitals and volunteers informs continuous improvement across the NBCP England programme.

This is a role for someone who is highly organised, values-driven and confident working with people. You will bring experience of supporting volunteer networks, coordinating projects and building strong relationships with a range of stakeholders. You will also be able to communicate sensitively and clearly, work with feedback and evidence, and develop your understanding of bereavement care, maternity services and NHS systems.

Key responsibilities 

Support and develop the Hospital Liaison Volunteer network 

1. Develop, support and strengthen Sands’ network of Hospital Liaison Volunteers in England. 

2. Ensure Hospital Liaison Volunteers feel valued, confident and equipped to carry out their role effectively. 

3. Support the recruitment, induction, training and ongoing development of Hospital Liaison Volunteers. 

4. Provide regular communication, guidance and support to volunteers, including opportunities to share learning, raise questions and identify emerging issues. 

5. Work with colleagues to identify gaps in volunteer coverage and support plans to improve access to hospital liaison support across England. 

6. Help volunteers understand Sands’ bereavement care resources, training offer, NBCP England materials and wider support services. 

7. Support safe, consistent and appropriate volunteer involvement within hospital settings, recognising the sensitivity of bereavement care and the importance of confidentiality and professional boundaries. 

Support NBCP England implementation and hospital engagement 

1. Support NHS Trusts, maternity, neonatal, gynaecology and bereavement teams to understand, implement, embed and sustain the National Bereavement Care Pathway standards. 

2. Promote awareness and use of NBCP England resources, tools and guidance among hospital staff and volunteers. 

3. Help hospitals identify opportunities to strengthen bereavement care provision and reduce variation in families’ experiences. 

4. Support activities that help Trusts understand progress against NBCP standards, including self-assessment, evidence gathering, reflection and improvement planning. 

5. Work collaboratively with NHS staff, volunteers and Sands colleagues to support equitable, high-quality bereavement care for all families. 

6. Contribute to the development and delivery of practical resources, communications and support offers that help hospitals engage with NBCP England. 

Coordinate programme activity, monitoring and reporting 

1. Coordinate key elements of the NBCP England hospital liaison workplan, ensuring activity is well organised, timely and aligned with programme priorities. 

2. Manage multiple tasks and priorities, keeping clear records of activity, progress, risks and follow-up actions. 

3. Support the monitoring of outputs, outcomes and impact, including volunteer engagement, hospital reach, Trust activity and use of NBCP resources. 

4. Prepare updates, summaries and reports for Sands colleagues, programme leads and other relevant stakeholders. 

5. Use project coordination tools and systems to support planning, delivery, monitoring and evaluation. 

6. Contribute to measuring the difference made by hospital liaison activity and NBCP England support. 

 Gather, analyse and share feedback and insight 

1. Gather feedback and insight from Hospital Liaison Volunteers, NHS staff, Sands colleagues and other stakeholders. 

2. Identify themes, learning, gaps and examples of good practice from hospital liaison activity. 

3. Share insight in a clear and accessible way to support continuous improvement across the NBCP England programme. 

4. Use feedback to help inform future developments, resources, communications and support for hospitals and volunteers. 

5. Contribute to a learning culture where volunteer and hospital insight is valued and used to improve bereavement care. 

Communicate clearly and build strong relationships 

1. Build and maintain positive, collaborative relationships with volunteers, NHS staff, Sands colleagues and external partners. 

2. Communicate clearly and sensitively with a range of audiences, adapting style and approach as needed. 

3. Facilitate discussions, meetings and learning opportunities with volunteers, colleagues and hospital staff. 

4. Prepare written materials, reports, updates, newsletters or web content as required. 

5. Represent Sands and the NBCP England programme professionally at meetings, events, workshops and conferences. 

General responsibilities 

1. Work collaboratively with colleagues across Sands, sharing intelligence and contributing to wider organisational priorities. 

2. Maintain high standards of confidentiality, professionalism and sensitivity at all times. 

3. Work in a way that reflects Sands’ values and commitment to equity, inclusion and compassionate bereavement care. 

4. Undertake occasional travel and occasional evening or weekend work as required. 

5. Abide by Sands policies and procedures and complete mandatory training. 

6. Undertake other tasks commensurate with the role as required by the NBCP England Manager, Head of Bereavement Care and Hospital Liaison, and Director of Research, Education and Policy. 

Person specification 

Essential

• Experience of building, supporting or coordinating volunteer networks, including helping volunteers feel valued, confident and equipped in their role. 

• Strong project coordination skills, with the ability to manage multiple priorities, monitor progress and support delivery of agreed outcomes. 

• Experience of gathering, recording, analysing and sharing feedback or insight to support learning, improvement or service development. 

• Excellent interpersonal and relationship-building skills, with the ability to work collaboratively with volunteers, healthcare staff, colleagues and external stakeholders. 

• Confident verbal and written communication skills, including the ability to share information clearly, facilitate discussions, write reports and communicate key messages to different audiences. 

• Highly organised, with the ability to plan work, manage competing demands and follow through on agreed actions. 

• Understanding of, or willingness to develop expertise in, bereavement care, maternity services, neonatal services and NHS systems. 

• Empathetic, compassionate and values-driven, with the ability to work sensitively within a bereavement setting. 

• Ability to maintain confidentiality and professional boundaries when working with sensitive information and bereaved families’ experiences. 

• Commitment to equity, inclusion and improving the experiences of bereaved parents and families. 

• Ability to work occasional evenings and weekends and undertake occasional travel within the UK. 

Desirable 

• Experience of working with or alongside NHS maternity, neonatal, gynaecology or bereavement services. 

• Experience of supporting hospital-based volunteers or volunteers working in sensitive settings. 

• Experience of contributing to training, guidance, resources or support materials. 

• Experience of using data, feedback or evaluation findings to demonstrate impact. 

• Knowledge of the National Bereavement Care Pathway or bereavement care standards. 

• Experience of working in a charity, healthcare, volunteering, community engagement or service improvement setting. 

Location: Remote with regular travel to multiple locations (including Head Office in London)
Contract Type: Full-Time, Standard Contract
Reports to: Executive Headteacher
Responsible for: Curriculum Leads and Teaching Staff
Start Date: 4th January 2027 

Please note: Applicants who successfully pass the initial CV screening will be required to submit a full Equal Education Academy application form in line with KCSIE statutory guidance prior to formal shortlisting and interview.

Interview schedule: 

• Online interview (45mins) - Friday 28th August 2026.

• In-Person Assessment Day (London) - Friday 11th September 2026.

About Equal Education Academy (EEA)

Equal Education is excited to launch a new online academy for Key Stage 4 students, accredited under the DfE’s Online Education Accreditation Scheme (OEAS). We deliver high-quality alternative education tailored for learners facing barriers to education or with complex needs. This includes young people with SEND, SEMH needs, interrupted schooling, Children Looked After, and those requiring specialist or alternative provision.

Guided by our values of Belong, Empower and Aspire, we provide a safe, inclusive, and aspirational environment. We align with DfE guidance and aim to meet OEAS standards, ensuring that safeguarding, particularly online, is the foundation of our culture.

Purpose of the Role

The Head of Centre will provide strategic and operational leadership for Equal Education Academy, ensuring the delivery of high-quality, inclusive, and trauma-informed online provision. Serving as the Academy’s Special Educational Needs Coordinator (SENCO) and Designated Safeguarding Lead (DSL), the postholder will embed safeguarding, inclusion, and wellbeing into all organisational decision-making.

Key responsibilities include leading SEND and safeguarding strategy (including overseeing the Single Central Record)  delivering high-impact staff training, and driving rigorous quality assurance by monitoring and reviewing teaching and learning practices. 

Working collaboratively across the Academy and the wider Equal Education Limited group, the Head of Centre will serve as a vital operational bridge, facilitating seamless collaboration and synergy between Equal Education Academy and Equal Education Limited. Operating at the intersection of both entities, the post-holder is uniquely positioned to identify and leverage cross-group resources, optimising them to drive the growth and development of the Academy. By championing alignment across the ecosystem, this pivotal role ensures that the Academy’s functions, team, and strategic objectives are seamlessly integrated within the wider organisation.

Key Responsibilities

1. Strategic Leadership & Quality of Education

• Support the Executive Headteacher in setting the Academy’s strategic direction and ensuring compliance with OEAS/DfE standards.

• Monitor and review teaching and learning across the Academy, using lesson observations, work scrutiny, and data analysis to drive pedagogical improvement.

• Contribute to the Academy Improvement Plan and lead on inspection readiness and quality assurance activities.

• Lead on developing and implementing a program of CPD and training for new staff. Ensuring the team is aligned under the vision and values of the EE Academy.

• Facilitate operational synergy between Equal Education Academy and Equal Education Limited, leveraging group resources to optimise performance.

2. SEND Leadership (SENCO)

• Coordinate all SEND provision, ensuring the identification, assessment, and effective support of learners with complex needs.

• Oversee EHCP management, annual reviews, and the development of targeted Individual Learning Plans (ILPs).

• Oversee PEP management for Looked After Children

• Champion inclusive pedagogy, ensuring all staff adopt trauma-informed and adaptive teaching strategies.

• Manage multi-agency collaboration with families, local authorities, and external professionals to secure positive learner outcomes.

3. Safeguarding and Wellbeing (DSL)

• Serve as the Designated Safeguarding Lead (DSL), maintaining oversight of all safeguarding systems, referrals, and online safety protocols.

• Ensure policies remain compliant with Keeping Children Safe in Education (KCSIE) and best practice.

• Promote a culture of vigilance, ensuring learner wellbeing, attendance, and emotional safety are central to all Academy functions.

• Lead on multi-agency safeguarding processes and provide expert advice to the leadership team.

4. Leadership & Staff Development

• Design and deliver high-impact staff training programs, specifically focusing on safeguarding, online pedagogy, SEND frameworks, and inclusive, trauma-informed practice.

• Lead staff appraisal, coaching, and professional development to ensure high standards of accountability and growth.

• Foster a collaborative, reflective culture, supporting recruitment, induction, and retention.

• Support learner engagement, attendance and successful transition pathways

• Contribute to self-evaluation and school improvement activities

5. Partnership Working, Influence and Professional Representation

• Build and maintain effective relationships with internal stakeholders to drive seamless integration between Equal Education Academy and the wider Equal Education Limited group.Work closely with the Executive Headteacher, Group CEO and relevant members of operational teams to ensure effective collaboration across the group. 

• Develop and sustain effective partnerships with families, schools, local authorities, virtual schools, and external agencies.

• Support policy development, implementation, and review.

• Represent Equal Education at professional meetings, conferences, and external forums.

• Undertake any other duties reasonably directed by the Headteacher or Executive Headteacher.

• Contribute to strategic planning and organisational development, effectively pitching ideas and challenging the status quo.

• Ability to constructively and professionally challenge colleagues and stakeholders at all levels, including leadership as necessary, in the interest of managing risk and developing a quality service offering.

Person Specification

Essential Qualifications and Experience

• Qualified Teacher Status (QTS).

• National Award for SEN Coordination (NASENCO). 

• Significant (3 years minimum) senior leadership experience in a school, AP, SEND, or online setting within the last year. 

• Proven experience in designing and delivering whole-school staff training.

• Extensive (1 year minimum) experience as a DSL (safeguarding) and SENCO (SEND provision).

• Deep understanding of KCSIE, the SEND Code of Practice, and OEAS/DfE requirements.

• Experience in reviewing teaching and learning to drive quality improvement.

• Significant experience supporting children and young people with barriers to learning and/or emerging or complex needs, including those with SEND, SEMH needs, interrupted education, Children Looked After, and learners requiring specialist or alternative provision.

• Significant experience supporting learners with EHCPs and complex needs, while coordinating multi-agency support and collaborating effectively with local authorities, schools, and external agencies.

• Experience contributing to quality assurance, school improvement or inspection readiness activities. 

Skills and Attributes

• Strong strategic, operational and project management skills

  • Ability to manage complex projects in an organised manner, develop project plans with effective tracking (e.g. Project Initiation documents, gantt charts,   reporting on key metrics, meeting key milestones and working to budgets). 

  • Ability to lead projects and processes in a collaborative way, identifying and engaging key stakeholders to ensure efficiency and avoid duplication of work across a group business structure. 

  • Demonstrates a commercial mindset, with the ability to articulate business cases, work effectively with budgets and interpret information effectively. 

• Excellent communication: capable of building high-trust relationships with staff, families, and local authorities.

• Resilient, reflective and adaptable. A champion of inclusion: deep commitment to supporting vulnerable learners and EEA’s values.

• Strong organisational skills, data-literate and improvement-focused with the abilities to support and develop colleagues. 

• Analytical mindset, able to challenge own assumptions and adapt based on learnings.

• Up to date educational landscape knowledge and a desire to remain informed of sector shifts and updates.

General

The post-holder will be provided with the technology required to complete their role. Equal Education works exclusively on Apple devices using Google software.

Equal Education is committed to safeguarding and promoting the welfare of children and young people. All colleagues are expected to share this commitment. The post is subject to Enhanced DBS clearance, right to work in the UK, and two satisfactory professional references (one from the last employer). 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

Senior Software Engineer (AI/ML)

Remote (UK-based) | Full-time | Flexible working | salary £82,409 + benefits including 4.5-day week and 11% employer pension

Do your best work, for the right reasons.

We're looking for a Senior Software Engineer (AI/ML) to help us build beautifully simple, high-impact digital products that support teachers and improve outcomes for pupils across the UK.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

💡 About the Role

We are looking for an experienced Senior Software Engineer (AI/ML) to join our AI Platform team.

Oak's AI Platform team builds and maintains our core AI infrastructure, including shared services, prompt libraries and reusable pipelines. This is essential in enabling our product squads to deliver safe, effective and scalable AI features that support teachers and pupils across the UK.

You'll take a leading role in shaping Oak's AI Platform, contributing towards the technical direction for reliable, safe and scalable AI capabilities. You'll work with product squads to turn ambiguous problems into robust solutions, provide technical guidance and mentorship to engineers, and help establish the patterns, tooling and standards that enable responsible AI delivery across Oak.

You'll work across the boundary between machine learning and software engineering: taking the same ownership of production reliability, testing and developer experience as other senior engineers on the team, while keeping safety and responsible AI at the centre of what you build.

In this role, you may work on:

• Enhancing Retrieval-Augmented Generation (RAG) pipelines, including context chunking, prompt construction and implementing strategies to improve relevance and accuracy.

• Optimising embedding and vector similarity systems through semantic search, clustering, filtering logic and dimensionality reduction techniques.

• Supporting model evaluation and safety tooling, such as automated test harnesses, hallucination detection, content moderation and input guardrails.

• Contributing to model fine-tuning, prompting and deployment, with a focus on balancing performance, accuracy and cost-effectiveness.

🔧 What You'll Be Doing

• Lead the continuous improvement of Oak's machine learning models and systems, from prototype through to production at scale.

• Develop and maintain highly performant ed-tech applications that are secure, scalable, highly available and accessible to the widest number of users, meeting Government Digital Service standards.

• Be an expert authority within the engineering team on the architecture, code base and AI/ML best practices, providing mentorship to less experienced colleagues.

• Design and coordinate the integration of AI/ML models with existing Oak systems, ensuring robust model serving and end-to-end testing.

• Take responsibility for the operation and reliability of production services you build — monitoring performance, resolving issues, and addressing capacity constraints before they affect users.

• Lead the implementation of new processes or tools that improve the user or developer experience.

• As a member of the Oak team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for more senior colleagues and take on other general responsibilities as required.

🌱 What We're Looking For

• 5+ years' experience leading the continuous improvement of machine learning models and systems in production, alongside significant experience architecting and building high-performing web applications with modern JavaScript libraries and tools.

• Extensive knowledge of machine learning frameworks and cloud-based machine learning tools, with experience moving models from development to production.

• Understanding of machine learning ethics, fairness frameworks and responsible AI principles, including bias detection and privacy-preserving data practices.

• Experience building evaluation frameworks and automated test harnesses for AI/ML systems from scratch. Including techniques for detecting hallucinations, measuring output quality, and monitoring model performance and safety in production.

• Proven experience proposing and implementing new processes or tools that improve developer experience and lead to higher quality products.

• Experience collaborating with product teams to lead the development of high-quality, high-impact products, with great communication and collaborative skills.

💛 Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we'll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

🌈 Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.

We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.

📌 Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we're unable to offer visa sponsorship at this time

• Closing date: We'll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life's best work, we'd love to hear from you.

Next steps

You'll answer a few admin questions and some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.

If you're shortlisted, we'll invite you to interview across three stages. We're aiming to start interviews the week beginning 17th August 2026.

Stage 1: An introductory call to learn more about your skills and experience, and a chance for you to ask us about the role. This takes about 30 minutes.

Stage 2: A technical interview over Zoom, combining a hands-on pairing session or technical walk-through, followed by some technical interview questions. This takes around two hours.

Stage 3: A collaboration interview, focused on how you work with both engineering and non-engineering colleagues. This takes about 1 hour.

We love giving feedback, so at the end of the application process, we'll share our assessment of your performance.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, don't leave it too long to avoid missing out.

We are an equal opportunity employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.