We are looking to recruit to the exciting post of Service Quality Officer, 0.5 FTE, within the Service Development team until March 2020.

You will be part of a dynamic team working with 350 debt advisors based in over 130 advice agencies delivering a large debt advice project in England and Wales.

You will have a massive contribution to the success of the project by monitoring and improving the quality of debt advice delivered.

This busy and varied role will not only test your influencing and negotiating skills, but provide the opportunity to work with a variety of originations and individuals. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Both internal and external candidates are required to complete an online application form using the job pack, identifying their experience against the essential and desirable criteria. 

Starfish Services runs a project as part of an Evolve ESF-funded project to support unemployed or economically inactive adults within Cannock to improve their employability.

We are looking for an enthusiastic individual to represent this project, developing and delivering training programmes to meet the needs of all clients.  The successful candidate will assess the training needs and support individual clients progressing through to peer and volunteer coaching and mentoring, as appropriate.

Title: Project Co-ordinator
Location: Cannock
Hours: 37.5hrs per week
Contract: Fixed term until June 2022 (subject to funding)
Salary: £21,478 per annum

This post is funded through National Lottery Community Fund and the European Union through the European Social Fund.

Duties will include:

• Promoting the PACT community hub model concept and programme to all the delivery partners for the Evolve BBO programme.
• Promoting the PACT community hub model to participants on the Evolve BBO programme.
• Engaging with existing participants on the Evolve BBO programme to encourage them to take part in Hub activities.
• Working with participants on the Evolve BBO programme to design and develop Hub activities.

Previous experience in a training delivery role is essential as is highly developed interpersonal and communication skills and demonstrate empathy and a non-judgemental approach. You will need excellent IT knowledge along with a good understanding of the voluntary sector.  Applicants must have completed ‘Train the Trainer’ or an equivalent course as well as holding a minimum of a Level 3 QCF qualification or equivalent.

Closing date for completed applications: 15th October 2019

Please click the 'Apply Now' button for more information on how to complete your application. 

Starfish Services is committed to safeguarding children, young people and vulnerable adults. All Post holders are subject to a satisfactory Disclosure and Barring Service (DBS) disclosure.

Starfish Services is an Equal Opportunities Employer and welcomes applications from all sections of the community.

We only accept our completed applications.

No CVs or agencies please.

Do you like variety? Have you organised and managed successful events, have you experience of managing a website and do you like working with teaching professionals? Do you want to make a difference to the lives of those who are learning English in the UK? Would you like to work for a national charity with wide reach into different ESOL (English for Speakers of Other Languages) provision and a national policy role? If you answered 'Yes' to these questions, you might be interested in being our new National Coordinator!

The National Association for Teaching English and Community Languages to Adults (NATECLA) is recruiting for a new National Coordinator. The role will be 60% of full time over 3-4 days a week, and can be done remotely, although we are particularly looking for someone who can attend our office in Birmingham at least monthly.

Who we are

With over 500 individual and institutional members nationally, we are the membership body for ESOL and community language practitioners in the UK. For over 40 years we have supported our members with professional development opportunities, individually and sector-wide. We connect ESOL professionals with their local peers and we have shaped the sector through our policy engagement at the highest levels. Most recently we have been influential in encouraging the government to create a national strategy for English language, part of the new integration strategy.

The role

As our National Coordinator, you will be responsible for the day-to-day running of our membership charity, organising national events such as our popular and successful annual National Conference, working with regional branches, and marketing and communications with partners and external bodies. You will supervise the Assistant National Coordinator, who is based in our Birmingham office, and work closely with her.

How to apply

Click on the link to our website and send us your CV and personal statement describing how you meet the person specification. 

Applications close midnight Sunday, 3rd November 2019
• Interviews 12th November 2019 
• Interviews are likely to be held in Birmingham or London

Grants and Trusts Fundraising Officer (Grant Makers & Corporate Giving)

Autism West Midlands are the leading charity in the West Midlands for people on the autism spectrum. We use our expertise to enrich the lives of autistic people and those who love and care for them. Our passionate, expert staff and volunteers work across all age groups and abilities, providing direct support.

A diagnosis of autism can leave a family with more questions than answers.  Many parents suddenly find themselves facing a scary and uncertain future. We are here to support the families through the tough times, to offer a helping hand along the way; a life-line or just a friendly ear to listen, understand and advise.

Salary: £22,500 Pro-rata

Hours: 22.5

Location: Head Office (Kings Norton)

The main purpose of the role is:

Many of the community services offered through Autism West Midlands are non-statutory funded. The post-holder will be responsible for identifying and maximising funding opportunities through voluntary funded sources such as charitable and corporate foundations and trusts, grant makers, and major donors. They will make applications to the above, as well as identifying and building relations with potential corporate supporters.

Responsibilities include:

• Research funding opportunities through voluntary funded sources including charitable and corporate trusts and foundations, corporate giving, grant makers, and government grants.
• Write persuasive applications to charitable trusts and corporate trusts as well as making charity of the year applications.
• Manage and develop key contacts at new and existing trust and foundations.
• Write, edit, proof read and following agreement by the relevant personnel, send funding proposals to foundations and trusts in line with the charity’s tone of voice, and branding style.
• Ensure bid applications are completed to the highest standard.

At Autism West Midlands we offer a competitive benefits package including:

• 33 days annual leave (pro rata)
• A fully paid for Healthcare Cash Back Scheme
• Employee Assistance Programme
• Life Assurance
• Specialist Training
• Company Sick Pay
• Company pension scheme
• Regular supervisions and peer support
• Free onsite parking

This West Midlands based children's hospice provides vital care and support to children suffering from life limiting and life threatening illnesses, and their families. With three purpose built hospices, the environment provides a home-from-home environment, as well as facilities including a hydrotherapy pool; multisensory rooms etc. and is a hugely supportive environment for families going through an extremely difficult time. With huge support in the local area, the hospice has a wonderful reputation.
Currently recruiting for an Area Fundraiser to be home based and cover the Birmingham region; this is a great opportunity for someone with previous existing fundraising experience and expertise to join an organisation with huge fundraising potential and a warm, caring environment.
Key responsibilities within the role will include:
* To raise unrestricted funds for the charity by proactively meeting potential and existing supporters
* To proactively ask individuals, organisations, and groups of people for funds to support the work of the organisation
* To generate income from best corporate fundraising practice including COTY, sponsorship, employee fundraising, volunteering, CRM, and payroll giving, against agreed targets
* Working closely with the Events team to promote individual and team participation, or sponsorship of, mass participation and other fundraising events
* Recruit event participants to the charity's own events and challenge events
* Actively promote opportunities in your area for supporters to engage in third party challenge events including overseas treks, parachute jumps, running events, and bike rides
* Prioritise activity to achieve annual budgets and targets
* Create and execute annual Area Plans to deliver against financial targets through a calendar of fundraising events
* Build and develop a robust pipeline across all community stakeholders
* Research and identify local businesses, establish strong business networks
The successful applicant will have the following skills and experience:
* Proven success in a sales or fundraising role with a focus on customer acquisition, retention, management and development
* Track record of managing and developing relationships with individual donors or customers
* Proven track record of identifying, pitching and securing new support
* Experience of developing, delivering, and monitoring an annual fundraising, sales, or marketing plan
* Good understanding of fundraising principles and practices
* High level of communication skills, including the ability to present and speak publically
* Influencing and networking skills
* Self-motivated in order to achieve objectives; ability to prioritise own workload, and meet deadlines
If you'd like to be considered for this role please send your CV to [email protected] or call on 020 7939 7448 to have an initial chat about the position.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), race, religion or belief, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Permanent - Executive Assistant

Full time- 35 hours a week

This position is part of the Operations Support Team, which undertakes a variety of administration and facilities tasks across all locations in Central Region.

The Executive Assistant will provide excellent support services to our leadership team, ensuring that the Director and Senior Leadership Team receive effective and efficient administrative support and the Operations Support Manager is supported in identifying and implementing improvements across the region. There will be some requirement to travel with occasional overnight stays.

Responsibilities will include, extensive diary management and travel planning for the Director, preparation of briefings, papers, presentations, provision of meeting support and coordination of regional projects and events.

The successful candidate must have excellent communication, planning and organisational skills and the ability to work confidentially and accurately across all levels, with good attention to detail under pressure.

Experience of working in an office environment in a varied and high-pressured administrative role with Microsoft Office packages is essential.

To learn more about the role, please visit our website.

About The Prince's Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince's Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people and expects all staff to share this commitment. This post is subject to to a satisfactory enhanced DBS check.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to click here to download a copy of the Prince's Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Sandwell Consortium are looking for a Project Administrator to support the implementation and delivery of a new partnership project, providing English Tuition to speakers of other languages.

The role will be to support the project coordinator in establishing and managing the programme. Key tasks will include

• Providing administrative support to a partnership group
• Overseeing a web based case management system
• Data analysis
• Supporting the mapping of community based provision
• Minute taking
• Promotion and marketing

The Consortium is a partnership organisation and much of the project delivery will take place through its members and a wider network of community based providers so you will work closely with our delivery partners to support them to deliver excellent services. The role will require flexibility working from a number of venues across Sandwell.

We are looking for someone:

• Who is a confident and competent administrator
• With a track record of excellent team work
• With strong ICT skills
• Who is able to provide support to our partner organisation in the voluntary and community sector

Job description and person specification is available on our website

To apply:

Please send a comprehensive CV and a supporting letter (maximum two sides of A4) demonstrating your relevant skills and experience and specifying how you meet the person specification.

Closing Date 12:00 pm Monday 21st October 2019

*Please note CV’s without covering letters will not be accepted

Join the EDT team in the role of Partnership Executive. This new post will play a key role to work with the EDT team to plan and execute partnerships; maintaining and developing excellent collaborative relationships with existing and potential partners, maximising income generation opportunities to enable us to support more young people on their education and career pathways.

We are a UK wide education charity, working in collaboration with industry, education and partners to provide opportunities for young people of all ages providing 40,000 experiences each year. We are working to our vision of a society where young people across the UK have equal access to engage with STE(A)M subjects and achieve their potential in STEM careers and opportunities for further study.

Through experience days, projects, placements and Industrial Cadets accredited programmes, we create pathways through education to employment and…

• inspire young minds
• unlock potential
• promote achievement
• encourage attainment
• bridge the gap between industry and education.

This is a fantastic opportunity to join the EDT team, as we work together to help young people develop skills, fulfil their potential and make informed decisions about their future. 

Please download the Job Description for further details.

You as the new Retail Community Fundraiser will play a pivotal role in the growth of income generation and support for the charity.

With a current portfolio of 11 shops and plans for expansion, the successful candidate will be responsible to drive community engagement, the need to raise awareness and funds is vital within community groups, businesses and friends of life groups. The successful candidate will also need to successfully recruitment volunteers to support this work in the areas surrounding our shops.

This is an exciting opportunity for someone who loves connecting and building authentic relationships with people from all walks of life with varied interests and passions, can identify unique opportunities to engaging new areas and people, making Life their charity of choice and can do so by adapting strong communication skills.

You will need to be confident in speaking to groups, securing opportunities, recruiting and managing volunteers and attending events. You will be passionate to grow on our supporter base and develop income streams so we can save more lives.

We are looking for a highly motivated, tenacious and donor focused individual, who will enjoy the challenge of optimising relationships whilst taking the charity to new audiences. Previous fundraising, sales or marketing experience is desirable, along with strong existing connections.

Scope & Purpose:

The post holder is responsible for securing income and managing relationships with community groups, local businesses and volunteers. Building upon a supporter base you will develop income and awareness nationally through a variety of fundraising activities and events.

Zoe's Place is an incredible organisation that provides respite and palliative care to children aged 0-5 with life limiting, or life threatening illnesses. With their team of specialise nurses who provide 24-7 care and support to the children in their care and their families, this is an organisation that provides vital support. Based across three sites, the organisation has a hospice in Coventry which is a safe, caring, and fun place - a home away from home.
Established in 2011, the organisation is approaching its tenth birthday, and the Coventry site has a small, talented fundraising in place. As Corporate Partnerships Officer, you will be responsible for developing and managing successful fundraising relationships with commercial organisations both big and small, ensuring that annual income targets are met.
Joining a welcoming, friendly and supportive team, this position is a mix of account management, including development, of existing partnerships; and generating new business opportunities to increase the organisation's base of corporate support.
This role will suit candidates either with a corporate fundraising background, or from a commercial background that includes new business development and account management. It's an excellent opportunity for someone currently working in the commercial sector who wishes to work for a cause they are passionate about, and raise income for an extremely rewarding cause.
Key duties within the role will include:
* Deliver a first class experience to the organisations corporate partners; providing excellent stewardship to ensure the best possible outcomes from the relationship
* To meet income targets through corporate fundraising activity
* To promote and raise awareness of the hospice in the commercial world, including delivering engaging fundraising presentations to potential supporters from the private sector
* Manage a small portfolio of fundraising partnerships, providing high quality account management; as well as spotting and acting on opportunities for partnership growth
* A strong focus on building additional partnerships in the lead up to, and during, the charity's 10th anniversary celebrations in 2021
* To develop and grow the partnership portfolio by researching potential new partners, attending networking events, spotting new leads and ensuring that opportunities are converted into long-term, sustainable partnerships
* Develop sponsorship packages and championing the commercial value of these packages to new and existing supporters, maximising event sponsorship
* Set up and maintain accurate reporting of income and activity for corporate partners
* To undertake the marketing and PR for corporate partnership fundraising events, alongside colleagues
The successful applicant will have the following skills and experience:
* Previous experience gained in a corporate partnerships position within the charity sector, or within a business development / account management or marketing role within the commercial sector
* Experience of account managing partnerships
* Significant experience of producing and presenting compelling pitches and proposals for a corporate audience across multiple sectors
* Substantial track record of meeting and exceeding targets
* Excellent influencing and negotiating skills
* Experience of successfully managing relationships with people at all levels
* Knowledge of the UK corporate sector, including corporate marketing strategies and CSR
* Good use of MS Office and databases
* Awareness of diversity and equality issues

If this is a role you'd be interested in learning more about, please do send your CV to [email protected], or call on 020 7939 7448 for an initial chat about the position. The deadline for applications is 28th October and interviews will be held on the 7th November.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), race, religion or belief, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

About the Role

As a Workforce Scheduling Coordinator, you will work closely with colleagues in our large, successful training team providing a key service to support our operational activity. The main element of your role is to schedule trainer activity, so they can deliver First Aid training as well as other courses to our customers at over 250 St John Ambulance training sites as well as visiting customers workplaces to deliver training to groups “On-Site”.

In this role you will work both proactively and reactively to create a plan for future courses and trainer activity to maximise revenue, ensuring a wide range of courses are available to book while utilising trainers at the most convenient locations for them. You will also update this plan frequently, considering weather, sickness and cancellations to ensure that we have the best resource plan in place.

The role is a full-time role (35 working hours per week) which will include some eight-hour shifts starting from 7 am as our teams are in operation between 7 am and 5 pm Monday to Friday.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in this role, you will be analytical and passionate about resource planning. You will also be able to evidence successful planning and organisational skills with the ability to work in a time critical environment.

In addition to being able to use Microsoft Office/365 at an intermediate level, you will ideally have experience of using computerised systems for scheduling or logistics.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
• Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 25 October 2019

Application Review Date: 11 October 2019

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.