Location: Flexible - Cardiff, London, Birmingham, Leeds, and Liverpool

Department: Expert Advice Team

Contract Duration: March 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Family Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in family law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of family advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Consumer Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in consumer law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of consumer advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Location: Flexible - Cardiff, London, Birmingham, Leeds, and Liverpool

Department: Expert Advice Team

Contract Duration: March 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Housing Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in housing law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of housing advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

This role can be based at any of our South London, Bristol, Birmingham or Manchester hubs however the successful candidate will be able to work primarily from home for the foreseeable future.

This is a fantastic opportunity for an accomplished analyst to join the small but crucial Impact team at The Prince’s Trust, within the Service Design & Delivery directorate.

Making an impact on young people is at the heart of what we do so measuring and evaluating our services is key to informing the programmes we design and showcasing our success with partners and funders.

Most importantly you must believe in The Trust’s work, live our company values and fit in with our team’s positive, supportive and collaborative culture.

What you will do:

• Be responsible for transforming how we use our data to shape our services.
• Drive our performance and showcase our work with our supporters.
• Create and maintain an infrastructure of systems and tools for undertaking analysis and supplying data and insights.

What we need from you:

• A solid foundation of technical knowledge
• A track record of unlocking the power of data to drive organisational success
• Skills using data analysis tools including Google studio, BI systems such as Oracle service cloud and software including R, Python and SQL
• Experience presenting analysis through written and verbal outputs, including facilitating insight based discussions

For full details, please go to the job description. 

Why we need Data Analysts:

This dedicated team is focused on delivering 10,000 young people into sustainable jobs on health & care.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. 

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days of annual leave entitlement, plus bank holidays. Office closure days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! You can work hours to fit in with, school hours, college hours or care arrangements for example. You can also work from home. 
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)
• Volunteer / attend events such as music festivals, The Prince’s Trust Awards, active events etc.
• In-house and external training opportunities available throughout the year.

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 433 

Principal Urban Designer

£31,058 per annum

 (Ref: SUS2951)

37.5 hours per week - base: Birmingham, Nottingham or Peterborough

This is a unique and exciting opportunity to lead the Urban Design element of Sustrans regional Design and Engineering team and support the planning, development and delivery of high quality “local solutions” that feed into Sustrans Liveable Cities and Towns strategy project.Being responsible for the production of innovative designs for networks, neighbourhoods and streets, including public realm and infrastructure, your work will help to develop a portfolio of ground-breaking, community-led projects contributing to the creation of healthier, happier cities and towns, ensuring that best practice street design is available to local community groups and colleagues, allowing them to re-shape their local environment and create places that encourage active travel and benefit their health and wellbeing.

If you have a relevant qualification and experience of working on design projects with significant levels of community engagement or involvement, and a passion for active travel, this is an excellent opportunity to join a team of like-minded people.  We are looking for a talented individual with a background in project management, workshop facilitation and experience of working in partnership with local authorities. Someone who can help us provide strategic direction and professional leadership to all aspects of our design work, leading the urban designers in the preparation of high quality, imaginative and technically-competent design solutions.  You will also be committed to the promotion of sustainable transport.

Closing date for the receipt of completed applications is 9am on Monday 10 August 2020. Interviews will take place via MS Teams Thursday 20 August 2020.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people with the appropriate skills from all parts of the community.

Healthcare Coordinator

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Lasting Power of Attorney / Continuing Healthcare Coordinator
Location: Birmingham (Tricorn House)
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £19,964 – £20,770 per annum depending on skills and experience

Closing date: 20 August 2020
Interview date: TBC

About the role:

This is a key co-ordination role within two volunteer-enabled services which the Society offers. Both use trained volunteers to support people with dementia. The first helps them to make a Lasting Power of Attorney using the online tool provided by the Office of the Public Guardian and the second to appeal NHS Continuing Healthcare decisions.

The role supports the supervisor of both services to manage access to them and to deliver high quality information, as well as managing records and waiting lists. It also provides core technical and administrative support to the volunteers.

About you:

Do you want to support people with dementia to exercise their rights and help them gain more control of their lives?

Are you a good communicator who can quickly absorb complex information, and explain it clearly but in a kind and empathetic way?

Are you organised with strong attention to detail and ability to problem solve?

Can you work within limits of strict confidentiality and as part of a team?

Would you find delivering an excellent service to people with dementia fulfilling?

If so, and if you are educated to degree level or equivalent or have extensive relevant work experience, this could be the role for you.

You may have experience of the following: Dementia Support Worker, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

This role is 3 days per week and the salary is £20,000 to £23,000 pro-rata.

Working with the project delivery manager you will have:-

 The ability to talk to a range of people, including presenting to groups.  Exceptionally strong administration skills including reporting and monitoring finances.  A passion for working with volunteers and sharing stories across communities, using an array of communication platforms, including social media.  Strong writing skills to create web, social media and internal content.  Experience of planning, organising and evaluating local events, ideally within the heritage sector or the local community. We are seeking an enthusiastic and dynamic individual who is proactive and results driven, who will learn quickly and become a key team player in the delivery of the project.

This is your chance to join an amazing local charity that is committed to safeguarding the Severn Valley Railway for future generations whilst further developing your skills. 

Job Purpose

To support the project delivery manager to deliver both the restoration and the educational elements of the Falling Sands Viaduct; a project, including this role, funded by the National Lottery Heritage Fund.

Duties and Responsibilities  Assist in organising the ‘reopening’ events programme with the operation team at the SVR, including the events coordinator  Liaise and support volunteers.  Assist the project delivery manager in developing relationships with external partners and stakeholders to improve community engagement in the project and organise events.  Provide strong administration and co-ordination skills to monitor and report on activity.  Raise awareness of the project, writing strong and engaging copy to inform all stakeholders and using all communication platforms to share the news.  Keep donors updated on the progress on the project.  Undertake monitoring, reporting and administrative role maintaining good records of activity and interpretation progress against the agreed HLF action plan and budget

Key Accountabilities

 Report to the Falling Sands project delivery manager.  Provide timely information on progress, assisting in completing Heritage Fund progress reports.  Perform within targets and timescales.  Engage with staff to maximise the publicity and engagement of the project.  Ensure that the capturing of any data meets the requirement of the General Data Protection Regulations (2018).  Follow the Trusts safeguarding policy and report any concerns in accordance with the safeguarding procedures.  Actively participate in supervision and appraisal sessions, identifying your own learning and development needs and participating in learning activities relevant to the Trusts commitment to providing high quality services.  Work at all times with due regard to the policies and procedures of the Trust, including financial regulations.  Carry out other tasks as reasonably required by the Director of Development.

Qualifications, knowledge and experience required

 Exceptionally strong administration skills (essential)  Trained and experienced in the use of MS Office software (essential)  Experience in planning and organising events (desirable)  Experience of motivating and managing volunteers and/or working with a range of people  Understanding of using social media in a work capacity.  Experience in presenting to different audiences (desirable)  Experience of working or volunteering for a heritage organisation (desirable not essential)  Knowledge of GDPR regulations – or a willingness to learn to a high standard. 

We will offer  Free parking.  Subsidised meals.  Flexible working hours.

As a volunteering organisation, we ask staff to volunteer 5 days per year during our busy season.

About us:

The National Lottery Community Fund is the largest community funder in the UK - we’re proud to award money raised by players of The National Lottery  to communities across the UK. Last year alone we gave out over half a billion pounds (£508.5 million) of National Lottery funding to over 11,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. We support a wide range of health, educational, environmental, and charitable projects with grants ranging from as little as £500 to multi-million-pound programmes. 86% of our new grants were for less than £10k.

At the heart of everything we do is the belief that when people are in the lead, communities thrive. National Lottery funding is open to everyone and we’re privileged to be able to work with the smallest of grassroots groups right up to large UK-wide charities. We have changed how we work across the Fund to help us serve people and communities more effectively, working flexibly and on their terms; working closer to communities.

About the Role:

We’re an award-winning team, established in 2017 to tell the story of the difference our funding makes. We’re finding new ways to gather and share knowledge about our grants, from using evidence and stories to write accessible, engaging content to building an evidence library of the Fund’s work. We’re also working to change how the whole organisation thinks about learning, to make the most of insights from our grantholders and our own staff. We want to tell the world about the extraordinary work the Fund supports, and to share those stories as vividly and accessibly as possible.

You can find out more about the work of our team on our website: The National Lottery Community Fund. 

We are looking for a Level 3 Junior Content Producer Apprentice (internal job title Knowledge and Learning Apprentice) to join our team in Birmingham.

This an entry level post, giving you the chance to develop and try out different elements of content production, from initial research, to bringing your findings together and presenting them in a range of different formats. We work on a range of topics, anything from tackling homelessness or loneliness, to the role of community groups during the pandemic.

As an apprentice:

• You’ll learn to research and find content by reviewing reports, databases, videos and websites. You’ll get to try out different interview techniques, by shadowing your colleagues and then talking to staff, charity workers and community representatives.
• You’ll work with colleagues to bring together and write up the findings. These could be in a range of formats from reports and webpages to summaries and blogs.
• You’ll find, tag, summarise and upload documents to our internal and external platforms. This is something you’ll do weekly, building your information management skills.
• You can also have a go at designing and producing multimedia content, such as podcasts, presentations, blogs, videos and/or vlogs.
• With our support, you’ll get to develop basic quantitative research skills by doing simple data analyses.
• You’ll also get to test our content on users to make sure it is engaging.

You’ll spend four days a week working with us and one day a week doing distance learning, one-to-one or group coaching with a qualified skills coach, or shadowing your colleagues.

We would particularly welcome applications from people from Black, Asian and other minority ethnic backgrounds and disabled people.

Contract Type: Two years fixed term contract

Hours: 37 Hours per week including 1 day a week at college or on-the-job learning

Interview Date: Interviews to be held on 8th, 9th, and 10th September

 

Essential Criteria:

What are we looking for?

• We need someone who loves reading and writing. We don’t mind how you gained your strong writing skills – perhaps through schoolwork, through personal journaling or creative writing, through your hobbies, volunteering or work experience.
• We want someone who is eager to communicate, to make an impact through their work.
• You have a curious mindset. You want to tell the whole story, which means researching it thoroughly. We need someone who cares about the detail and the context, and looks for ways to find out more.

Apprentices must meet the following criteria for the course aspect:

• Be at least 16 years old.
• Have English and Maths GCSEs at grade C (4) or above.
• Have the right to live and work in the UK.
• Not hold a qualification in a similar subject at level 3 or higher. Similar subjects include creating media content and creative and professional writing subjects. If you are not sure if your qualification rules you out for this post, then please do contact us for advice.

Desirable Criteria:

• Some experience of producing multimedia content such as blogs, reports, presentations, podcasts, vlogs or web pages.

For You:

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave

How to Apply:

Visit our website on The National Lottery Community Fund for further details about the vacancy and our application process.

 

Equal Opportunities:

 Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive.  We believe our people should represent the communities, organisations and individuals we work with.  We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.

As Head of Membership and Development you will join a growing health focused membership organisation, which supports the NHS. This is a new role in a small organisation at an exciting time of growth, and they are looking for someone who will energised by this.

In this role you will develop, define and implement a membership engagement strategy and refreshed membership value proposition.

Key responsibilities:

* Be responsible for Member engagement and retention, listening to member feedback and responding proactively to member's needs.
* Deliver and develop the full member services offer, including events, bespoke advice and guidance, peer support and both offline and online/digital resources. Assist members to build capacity and capability recognising the diversity and different needs of member cohorts.
* Provide expert advice to the Director of Operations and senior leadership team on membership issues.

Your previous experience:

* Sound knowledge and demonstrable management experience of working within a customer focussed membership organisation
* Knowledge and experience of delivering member services
* An understanding of the membership landscape, ideally within a VCSE and/or health related sector
* Experience of managing a team, ideally in a dispersed setting

Contract 6 month FTC. Full-time, 5 days a week.

Salary £50,000 plus 10% pension contribution.

Location - Warwick 2 days a week, with 3 days from home or in the London office.

To apply please email your CV to [email protected] ASAP , as the charity look to hire quickly. Please note candidates will need to be able to start immediately.

I look forward to hearing from you.

Purpose and Scope of the Role

The Refugee & Migrant Centre are one of the biggest charities in the field. We are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. We are now recruiting Advisor roles to be based across our 3 branches in Birmingham, Wolverhampton and Walsall.. This is an exciting time to be joining the team, as we grow to meet our aspirations.

Job Description – Advisor

Reporting to: Casework team managers

Salary:  £17,169- 19,939 (dependent on experience)

Hours: 35 (full time)

Contract: 1 year with the possibility of extension Probation period: 4 months

Location:  RMC’s offices in Birmingham, Wolverhampton and Walsall – working across branches may be a requirement.

Purpose of the Job:

• To provide professional and effective advice and guidance to a broad range of service users of RMC.
• To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

Principal Tasks

Working within the team

• To ensure the professional and organisational requirements are respected and met during the delivery of advice.
• To assist the senior colleagues and Operations Manager in order to drive efficiency, quality, systems improvement and target achievement.

 Casework and advice

• To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.
• To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
• To provide appropriate support and mentoring to any volunteers under supervision.
• To represent RMC at external meetings and events when required by the senior colleagues. 
• To maintain effective working relationships with partners and stakeholders.

Department: People

Contract Duration: 6 months

We are looking for 2 People advisors. 

Are you a People Advisor looking for a new challenge with proven experience of advising on Employee Relations matters? Do you love being busy, with no day being the same? Are you great at assessing risk and building relationships with your stakeholders? 

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

In this role you will need to be able to independently and in line with legislation, internal policies and organisational approach advise managers on all matters relating to sickness, capability, conduct and grievance and risk and therefore experience of giving advice on these issues is essential. You will become part of a small team of People Advisors, and there will be many opportunities for sharing knowledge and best practice. Complex and high risk ER cases will be escalated to relevant Business Partners. There may be a requirement and opportunity to get involved in other people related matters, such as payroll, recruitment, production of MI information, and potential to support other project work within the organisation.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

Location: Flexible - Cardiff, London, Birmingham, Leeds, and Liverpool

Department: Expert Advice Team

Contract Duration: March 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Benefits Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in benefits law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of benefits advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for an Employment Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in employment law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of employment advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Please note - In order to apply candidates must sent a completed Application Form, CVs and Cover letters will not be accepted. 

Maternity Cover – Administration Assistant

Thank you for showing an interest in working with Emmaus. Emmaus is a fantastic organisation, helping people who have experienced homelessness to re-gain lost self-esteem by providing them with a stable home and meaningful work in one of our social enterprises, which are predominantly charity retail based. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community. And that’s what Emmaus offers.

This role is with Emmaus UK, the federation office which provides support, guidance, training and central services to the Emmaus groups in the UK. The post is based in Birmingham although at the moment the Emmaus UK team are working from home and this is the plan for the foreseeable future. We are looking for an experienced administrator to join our team supporting our central staff and the 34 groups across the UK.

The role is a fixed term contract as maternity cover and is based within the administration team, answering the phone, responding to emails and managing the administrative functions as well as coordinating important meetings, working closely with the senior management team and Board of trustees and supporting the wider Emmaus UK team to deliver their activities.

This is a core role that underpins the organisation so we are looking for someone who is experienced, proactive and able to deal with multiple conflicting deadlines. The ideal candidate is enthusiastic and engaged, organised and professional, with a high attention to detail. We are looking for someone who enjoys working within a small but passionate team and thrives using their skills to enable others. Anyone applying for this role should be able to clearly explain how their previous experience demonstrates these qualities.

If you are interested in the role, please submit a completed application form that clearly evidences how you meet the personal specification. We will not accept CV’s or cover letters for this role and if they are submitted, we will disregard the application.

The deadline for applications is 10pm on Sunday 09 August 2020. Decisions will be made by Friday 21 August and interviews will be held between on Thursday 27 August and Friday 28 August 2020. We anticipate these will take place over Microsoft Teams or Zoom.

Emmaus UK is committed to equality and inclusion and welcomes applicants from all
backgrounds. If you have any questions or would like to arrange an informal discussion about the role, please email.

Yours sincerely,
Maria-Angela Wells
Executive Assistant & Governance Manager
Emmaus UK