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The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.
This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.
Closing date : Saturday 30th October
Application sift : Monday 2nd November
In person Interviews: Tuesday 10th November
Please submit your up to date CV and a cover letter outlining why your suited for the role and how you meet the essential criteria.
Application without a CV & cover letter will automatically be rejected.
Smile Foundation is a Yorkshire-based infrastructure charity working to strengthen charities and communities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Fundraising Manager will drive fundraising growth for YMCA Lincolnshire, a well-established charity working to improve the lives of children and young people, families, local communities and those at risk of homelessness.
Reporting to the Head of Income Generation, you will lead the delivery of YMCA Lincolnshire's Fundraising Strategy and be responsible for achieving agreed income targets across a diverse range of income streams. You will grow income through individual giving, corporate partnerships, trusts and foundations, community fundraising, events and campaigns, while strengthening donor stewardship, supporter journeys and the effective use of our Beacon CRM.
Working collaboratively with colleagues across the organisation, you will translate service delivery outcomes into compelling cases for support and build meaningful relationships with supporters, funders, businesses and community groups. You will ensure all fundraising activity is compliant, insight-led and aligned with YMCA Lincolnshire's mission, values and strategic objectives.
The closing date is Friday 25th September 2026 at 5pm.
Applications will be shortlisted as they are submitted, so this position may close early should the right candidate be found.
The client requests no contact from agencies or media sales.
Do you have housing, property or facilities management experience and want to use those skills to make a real difference?
We're recruiting for a values-led organisation supporting women and children affected by violence, abuse and inequality.
As Housing Coordinator, you'll lead the management of refuge accommodation, ensuring properties remain safe, compliant and welcoming. You'll oversee health and safety, repairs and maintenance, tenancy management, contractor relationships and property compliance, while also managing a small team.
About You
This is an opportunity to join a supportive organisation where your work will directly contribute to providing safe accommodation and life-changing support for women and their families.
Please note: This role is subject to an Enhanced DBS check and is open to women only under Schedule 9, Part 1 of the Equality Act 2010.
Apply today to find out more.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This is a pivotal role at the heart of ISEAL, bringing together strategic and operational HR leadership and effective office management to create an inclusive, well-supported workplace. The Manager, HR and Office Management will translate our new organisational strategy into forward-looking people practices, while ensuring that colleagues are supported by the policies, systems, resources and working environment they need to thrive.
Working closely with directors, the leadership team, line managers and two HR Coordinators, the postholder will shape the employee experience across the full journey—from recruitment and induction to development, progression and exit. The role will also oversee workplace services, internal communications, budgets and legal compliance across multiple jurisdictions (UK, Netherlands, Sweden, Switzerland, Belgium, and Canada), helping a hybrid and remote workforce stay connected, informed and confident. As an additional resource, an experienced HR consultant delivers recruitment campaigns and other special projects.
We are looking for an experienced generalist HR professional, who combines strategic insight with practical delivery and sound judgement. You will bring current employment law knowledge, strong influencing and coaching skills, a genuine commitment to inclusion and wellbeing, and the confidence to improve policies, systems and ways of working in an international, values-led organisation. Above all, you will be collaborative, resilient and motivated by ISEAL’s mission to accelerate positive change for people and the planet.
The key responsibilities we entrust you with:
HR Management
Office Management
Other
Essential attributes / skills / knowledge
Desirable
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions. The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities. We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a permanent contract
Working hours: 80 % (30 hours) could be spread across 4 or 5 days
Salary: £57,000-62,000, depending on experience (pro rata for less than 100%)
Location: London is the preferred location. The role requires a minimum of 2 days per week in the office.
Applicants will need to provide evidence that they are entitled to work in the UK.
International travel: The post holder will be required to undertake occasional international travel
Ideal start date: November/December 26 ideally
Reporting to: Director, Finance & Operations
How to apply
Specific enquiries about this role and the application process can be sent to the recruitment(@)isealalliance(.)org.
Deadline for applications is 4 October 2026. Please note that we will only contact shortlisted applicants.
Cover letter: We would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.
Interview process
Please note that we will endeavor to keep to this schedule, but some dates may be subject to change.
Screening interviews (Teams): 7-12 October
Pre-interview timed exercises (between 60 – 90 minutes from home): 16-18 October (if applicable)
Panel interviews (in person): w/c 19 October
Decision: w/c 26 October
Accessibility
If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises
Empowering sustainability systems to drive global change

The client requests no contact from agencies or media sales.
Location: Somerset Heritage Centre, Brunel Way, Norton Fitzwarren, Taunton, TA2 6SF
Salary: £39,909
Hours: 37 hours per week, Monday to Friday (occasional evening and weekend work)
Contract: Permanent
To apply please complete the South West Heritage Trust application form which can be found together with the recruitment pack in the links at the bottom of this advert. Please note that CVs are not accepted as applications
About the role
South West Heritage Trust is seeking an experienced and motivated Fundraising Manager to help strengthen our long-term financial sustainability and grow our charity fundraising activity. This is an exciting opportunity to join the Trust at a key point in its development and to shape our approach to fundraising as our first dedicated fundraising professional.
Working closely with colleagues across the organisation, the Fundraising Manager will identify and secure funding from trusts and foundations, develop opportunities for individual giving and legacy support, and establish effective systems and processes to support successful charity fundraising. The role will build a strong pipeline of funding opportunities to support exhibitions, learning programmes, collections work and the Trust’s wider strategic priorities.
This post sits within the Central Services team and reports to the Head of Development and Partnerships.
The South West Heritage Trust is a charity which delivers a broad range of heritage services across Somerset and Devon. We are a growing organisation, founded on services that were previously delivered by Somerset and Devon County Councils. With a turnover exceeding £5 million, we manage and run three museums (including the Museum of Somerset), two Archives and Local Studies services and look after the historic environment in Somerset.
We are committed to building an organisation as diverse as the communities we serve. Your application for this role will be welcomed whatever your background and regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership.
If you would like to have an informal discussion or experience any difficulties with the recruitment process, please contact Ann Bradford (HR and Governance Manager)
Operating across six main sites we preserve and promote the rich heritage of the two counties, delivering a wide range of heritage experiences



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Programme Manager, you’ll own and drive the planning, governance and delivery of major cross charity fundraising appeals, including a significant capital appeal that forms a key part of the Charities’ long term fundraising ambitions.
The Programme Manager is accountable for the effective governance and delivery of these programmes across multiple teams within the Charities Directorate, ensuring that priorities are clear, dependencies are actively managed, risks are addressed, decisions are made at the right level, and programmes are ready to deliver key milestones and intended outcomes.
You will ensure programmes are underpinned by:
Acting as a key interface between the Charity and the Trust, you will build trusted relationships with senior stakeholders, influence and challenge where appropriate, align competing priorities and ensure critical dependencies are actively managed. You will use judgement to identify when issues require escalation, intervention or senior decision-making.
You will provide leadership across programme governance and performance, chairing senior cross functional forums and ensuring that decisions, actions and accountabilities are clear and followed through. You will intervene where necessary to resolve delivery challenges, challenge unrealistic assumptions or plans, and protect programme outcomes.
Beyond immediate appeal delivery, the Programme Manager leads horizon scanning to identify opportunities that leverage appeal success for sustainable fundraising growth, working with teams like Supporter Experience to embed donor retention and long-term income strategies into our work.
The Programme Manager will be an experienced programme leader who can take accountability for complex, multi-stakeholder programmes; bring clarity and structure to ambiguity; influence senior stakeholders and cross-functional teams; and exercise sound judgement to resolve challenges, manage competing priorities and protect programme outcomes.
As part of a small Strategy, Planning & Innovation team, the Programme Manager will also champion project management best practice across the directorate, building the tools, capability and ways of working that enable consistent high-quality delivery.
Key Responsibilities
Programme and project Leadership (approx. 40% of role)
Management of stakeholders and interdependencies (approx. 40% of role)
Project management best practice (approx. 20% of role)
Work environment The post holder should expect to:
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes
Knowledge, experience and qualifications
Benefits
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
The Sports Development Officer role develops, leads and coordinates sports activity programmes that increase participation and use sport to improve health, reduce crime and build social inclusion - working to the Selby Trust’s ‘Selby Active Sports Strategy’.
In this role you will:
Grow and diversify Selby Active's sports portfolio while sustaining existing relationships (i.e. charities, the NHS, local authorities (Haringey Council and Enfield Council), funders (Including Tottenham Hotspur Foundation, England and Wales Cricket Board and Middlesex in the Community), schools and colleges and sport national governing bodies (NGBs).
Build and maintain partnerships with strategic and local stakeholders
Focus delivery on under-represented groups — young people, women, older and disabled people, and ethnically diverse communities
Address issues of health, crime, and social inclusion
The role requires flexible work, including some evenings and weekends, to achieve the best possible outcome within available resources.
Principal accountabilities
Recruit, supervise, train and manage Selby Active coaches, staff, volunteers and instructors, ensuring high-quality service delivery.
Lead project coordination, planning, ongoing development and budget management, setting high-quality standards; work with the Partnerships and Funding Manager on sports bids.
Identify sport, recreation and health initiatives, overseeing strategic planning and implementation.
Coordinate, deliver and promote activities, classes and events - particularly for under-represented groups - working with internal colleagues and Haringey and Enfield Councils to develop a varied programme for the new Selby Centre.
Engage informal and registered sports groups, especially those in our community, ensuring they are aware of the activities available to them.
Represent Selby Trust and build effective relationships with sports users, volunteers, local sports groups, local authorities and awarding/professional bodies, including at local, regional and national meetings, seminars and conferences.
Lead engagement with sports partners and proactively reach out to local clubs, delivering against KPIs and drawing on their collective expertise.
Support capacity-building for small sports organisations, including identifying organisations for Selby's GLA-supported business support programme.
Organising workshops, accredited courses and mentoring programmes.
Monitor and evaluate our on-site activities and services, interpreting data to produce high-quality reports and presentations for funders and stakeholders (including the Board of Trustees and local authorities).
Identify, apply for and provide information on sports grants and sponsorship, working with the Partnerships and Funding Manager.
Co-lead the capture of stories, case studies and content for Selby Trust's digital channels.
Work with Pre- and Post-16 initiatives to encourage sports participation and parental involvement.
Check venues and manage facilities.
Develop a community membership scheme.
Work within relevant guidelines, including equal opportunities, health and safety, and safeguarding and child protection.
Requirements and skills: Essential
Passion for sport
A relevant qualification or demonstrable equivalent experience in sports development, coaching or community engagement
Experience in community sports groups/club engagement and organising effective outreach & events
Experience in monitoring and evaluation, and in producing reports and delivering presentations
Strong and effective written/verbal communication skills
Proven ability to engage and communicate with people from a wide range of social, cultural and ethnic backgrounds – including older and disabled people –and openness listening to and reflecting diverse views
Stakeholder management and network building
Good organisational skills – able to prioritise workload, manage time and meet deadlines, working both on own initiative and as part of a team
Good level of working knowledge in Office 365 – Word, Excel, PowerPoint, Outlook, SharePoint
Requirements and skills: Desirable
Understanding of social justice issues, particularly in relation to community empowerment
Familiarity using HR systems, I.e. Bright HR
Knowledge of local community and statutory and non-governmental organisations locally
Knowledge of working with a CRM system and/or Project management system such as Salesforce
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for an experienced and community-focused Environmental Project Manager to lead our Environmental Project and initiatives across our four-acre Community Park, Horticulture Hub and growing spaces, manage staff and volunteers, and build partnerships that help local people connect with nature and improve their environment.
To ensure CCA continues to respond to the social, health, recreational and educational needs of our local community.



The client requests no contact from agencies or media sales.
Salary: £43,680
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
For this role, we are looking for someone who is London based and can travel to central London at short notice to maximise content opportunities that arise. You will also be expected to come into the office at least one day a week - currently the External Affairs anchor day is on a Wednesday.
Contractually this role is London-based.
Benefits:
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: Sunday 20 September at 23:59
Interview dates: Thursday 1 October and Friday 2 October. The first round of interviews will take place online via MS Teams.
We may send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
The Role
This is a new and exciting role for Hospice UK. As Content and Brand Manager you will play a key role bringing Hospice UK’s strategic priorities to life, delivering high-quality content that meets our audiences’ needs, drives engagement and tells a compelling story about our brand.
You will lead and drive an ambitious new content strategy for the organisation that brings coherence and dynamism to our communications, ensures clear and consistent messaging across our channels and seizes opportunities to be creative, adaptable and at the heart of sector debates. This will also include overseeing the performance and growth of our social media channels and presence.
Your work with also grow, promote and protect our brand, ensuring a strong visual identity, clear voice, and diverse and human-led content that reflects Hospice UK’s values.
The Team
You will work within the Communications team that sits within the wider External Affairs Directorate. We are around 20 in total, including 4 colleagues based in Wales, Scotland and Northern Ireland.
The Communications team includes colleagues working across content, social and digital, as well as partnership marketing and member communications.
You will work closely with a smaller team of 3 colleagues, our Senior Social Media Officer, Media and PR Manager and your line manager – our Senior Communications and Communications Manager. Together you will be involved in the big issues in hospice care, making sure Hospice UK is vocal, visible and leading the debate.
There is a strong collaborative and supportive culture across the External Affairs Department with lots of opportunity to exchange ideas, plan together and benefit from each other’s skills and expertise.
Working closely with our 200+ hospice members, we have a strong track record of securing strong media coverage and winning campaigns on their behalf, most notably over the two years by securing increased investment in hospices by governments in Westminster, Cardiff and Edinburgh.
But our work is not done. Hospices are under significant pressure and need both better government investment and continued public support. Our focus now is ensuring that hospices can meet ever increasing demand for their services, with well-funded and well-staffed hospices across the UK.
About You
You're a strategic and creative content professional who understands how powerful storytelling can drive engagement, influence audiences and deliver real impact.
You'll have experience developing and delivering ambitious content strategies, managing brands, and creating compelling content across digital channels. From shaping content pipelines and leading campaigns to overseeing brand identity and using data to optimise performance, you'll know how to turn insight into action.
We're looking for someone who is audience-focused, collaborative and innovative, with a strong understanding of digital trends, emerging technologies including AI, and the tools needed to create and measure high-performing content. You'll also be an experienced people manager, able to develop talent and foster a positive, high-performing team culture.
Most importantly, you'll share Hospice UK's values and be excited by the opportunity to shape our stories, strengthen our brand and amplify the impact of hospice care across the UK.
If you're excited by the prospect of leading our content strategy, shaping and strengthening our brand, and helping more people understand the impact of hospice care through powerful storytelling, we'd love to hear from you.
More information is available in the candidate information pack, which is available on our website to download.
We represent and champion the community of 200+ hospices across the UK.



You will use a wide range of commercial and interpersonal skills to develop the way our services support children, young people and families.
The core area of your work will be working with teams of Barnardo's colleagues to produce compelling proposals to commissioners and partners in Scotland and Northern Ireland. As such, you'll be able to demonstrate:
You will need to be a good writer, communicating ideas effectively on paper with an ability to analyse large volumes of information to develop clear and compelling responses to tenders. It is critical that you can build strong relationships with internal and external stakeholders to support the development of proposals and service design.
You will manage all aspects of proposals and tenders, leading the development and delivery of bids, working to deadlines, ensuring that we present strong business cases and bids that underpin successful outcomes. In addition, there will be the opportunity to help us develop new services and innovations in priority growth areas, monitor market intelligence, assess commercial and contract risks and work alongside operational colleagues in Children's Services.
Your project management skills may have been developed in any sector, and may need further development, but your commitment to the work we do will be demonstrated by your enthusiasm and ability to learn. In Business Development we are a supportive team, with stimulating and challenging work and extensive opportunities to learn and to help Barnardo's transform the lives of the UK's most vulnerable children.
These roles will operate on a 'Work from Anywhere' basis, meaning that you can work both from home and/or from an office 'hub' that's nearest to where you live. Some travel across Scotland and Northern Ireland may be required.
Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
We're here to help children and young people feel safer, happier, healthier and more hopeful – and have somewhere they feel they belong.
The client requests no contact from agencies or media sales.
St Barnabas with Christ's Chapel is a large, thriving, inclusive parish at the heart of Dulwich Village. This is an exciting opportunity for you to join our team in a central role that is key to the continued flourishing of our busy parish. This is a reconfigured and expanded role where you would have the opportunity to make a real difference to how we work together and implement our vision and mission priorities. In return we would offer you warm, collegiate, and engaged colleagues, both staff and volunteers.
This role is ideal for you if you a hands-on, collaborative, relational, and mission driven Christian professional who can balance operational excellence with a heart for people and community. As Operations Manager you will oversee the parish’s resources: people, buildings, IT, and finances, developing systems and structures that are effective, flexible, and culturally responsive.
PURPOSE:
● To work collaboratively with the Vicar, Wardens, PCC (church council), staff and congregation, supporting St Barnabas with Christ’s Chapel as we live out our vision and implement our Mission Action Plan (MAP).
● To help nurture a staff and volunteer culture rooted in mutual respect, honest communication and shared responsibility, supporting healthy rhythms of work and life.
● To be responsible for the management of the parish’s resources of people, buildings, IT, and finances. Developing effective, efficient, and flexible administrative processes, and robust and appropriate structures for leadership, management, and governance (including statutory compliance).
As a leadership role within a Church of England parish, there is an occupational requirement for the post-holder to be a Christian and enthusiastic about the vision and values of St Barnabas with Christ’s Chapel.
Full details of the role, benefits and the person specification for this exciting role can be found in the attached job pack.
We look forward to hearing from you.
Hello, we will assess your application against the criteria in our person specification, which is found in the attached job pack. Please tell us in your covering letter how you meet the requirements under each of the six headings. The more criteria you can show us that you meet, the stronger your application. But do not be put off from applying because you do not think you meet all of them.
The client requests no contact from agencies or media sales.
Operation Manager - Fitness to Practise (2 year fixed term)
The role
We're looking for Operational Managers to work in our Triage, Investigation, and Legal teams. The teams assess and investigate complaints and concerns we receive that might call a registrant's fitness to practise into question.
The Operational Manager will play a leading role in public protection by:
The person
Applicants must demonstrate their previous experience of managing teams in a fast-paced operational environment and must be able to apply established policies, guidance, and procedures. You need to have excellent analytical skills and be able to produce well written decisions, which are well-reasoned and clearly explain how and why decisions are reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential.
You can find more detail on the tasks you will undertake and the essential skills required for the role in the job description.
Successful candidates will be required to attend face-to-face induction at the start of your role, in our Manchester office. Annual leave will not be permitted during this period, unless in exceptional circumstances and with prior approval. The current office attendance requirement is a minimum of two days per month (subject to change).
We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.
GMC benefits
You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:
To find out more please
How to apply
If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, providing examples where possible.
Please note, applications submitted without the above information will be considered incomplete and not shortlisted.
Details on how to complete the application can be found in the attached guidance document.
We will let you know whether you will progress to the next stage of the recruitment process.
We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.
About the GMC
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
A little bit about the role
Contract: Full time, fixed term
Salary: £87,632.09 (incl London Office Allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
The Culture and Operations Director (COD) ensures Frontline is a high-performing, well-governed charity with a strong culture of freedom and responsibility - a place people can do their best work to achieve Frontline’s mission.
They have strategic responsibility for charity-wide planning to ensure Frontline’s operational functions, effectively support teams to navigate challenges whilst maximising new opportunities. The successful candidate will join Frontline at a pivotal moment and play a key role in driving the next exciting step of our growth.
The COD will ensure high-quality operational support is available to all teams. Working closely with Frontline’s Leadership Group (Heads and Directors), to make sure that the appropriate and timely information, tools and guidance (e.g. HR, IT and finance) are available to managers and teams as needed. This includes working alongside other members of SLT, to:
Key Responsibilities
The COD will lead teams delivering on operational priorities in line with freedom and responsibility, to ensure we remain high performing:
Change management:
People and Culture:
Finance and Governance:
Charity Quality and Efficiency:
To make life better for children at risk of harm, by improving the services that support them.



The client requests no contact from agencies or media sales.
Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?
Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.
We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.
We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.
Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.
As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.
Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.
What you’ll do
What we’re looking for
Why join Kapella?
How to apply
Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.
Kapella is an inclusive employer and welcomes applications from all sections of the community.
Closing date: 27 September 2026
Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about using your business development, marketing and fundraising skills to make a real difference? Do you have the energy and entrepreneurial flair to help our charity reach its potential?
About us
Claremont Project is an arts, mental health and wellbeing charity based in Angel, Islington, supporting mostly older adults. We support around 900 members aged from 55 to 101, many of whom face challenges with their mental or physical health, live with disabilities and first come through our doors feeling profoundly lonely and isolated. Our mission is to give people a chance to shine and to live happier, healthier and more connected lives: We nurture a welcoming and inclusive community where people in later life can flourish and feel like they matter.
We do this through:
A vibrant programme of free and low-cost classes and activities
Over 100 special events, concerts and parties each year
A low-cost psychotherapy service
A social prescription service offering personalised support to vulnerable adults
Facilitating financial support for those in hardship
With a history stretching back to 1819, Claremont is standing at a pivotal crossroads. Our 2026-2029 strategy sets our ambition to become a financially resilient organisation: A community anchor, with a diversified business model which means we can assure our members that Claremont will always be there for them.
About the role
The Business Development and Fundraising Manager will play a crucial role in delivering a key pillar of our strategy: to build Claremont’s financial strength and sustainability.
The purpose of the role is to increase Claremont’s income from hall hire, therapy room hire, office lettings and donations, so that we can strengthen our much-loved services for vulnerable people.
By tapping into unrealised revenue streams (especially from in our large and centrally located building) the Business Development and Fundraising Officer will bolster our independence and ensure that our services are not put at risk when grants come to an end.
Key relationships:
CEO
Buildings and Facilities Manager
External hirers and prospective hirers
Tenants and prospective tenants
Individual givers
Key Responsibilities
1. Business Development, Marketing and Promotion
Develop and implement marketing initiatives to increase bookings for Claremont's halls and meeting rooms.
Promote our hire spaces across online platforms (such as TagVenue and Sharesy), build new partnerships, and grow bookings through local networking and word-of-mouth.
Improve our online presence and promotional materials by creating engaging content, including photography, video tours, signage and marketing literature.
Support the marketing and promotion of office space rentals, responding to prospective tenant enquiries and assisting with the lettings process.
Monitor booking trends and recommend new opportunities to maximise bookings and income.
2. Customer Engagement and Venue Hire
Work closely with the Facilities Manager to respond promptly and professionally to enquiries about hall and room hire.
Welcome new hirers, deliver customer inductions and support them throughout the booking process.
Build strong relationships with regular customers, identifying opportunities to improve their experience and encourage repeat bookings.
Help coordinate office space lettings and provide an excellent experience for prospective and existing tenants.
Continuously review and improve the customer journey, using feedback to enhance Claremont's venue hire and lettings offer.
3. Fundraising and Individual Giving
Work with the Head of Operations to plan and deliver fundraising events, including the Claremont Exhibits Private View, Craft Fairs and new legacy programme activities.
Develop and administer processes for Gift Aid and individual donations, ensuring records are accurate and compliant.
Explore innovative ways to increase individual giving, improve donor engagement and reduce barriers to giving using digital tools.
Support the development of Claremont's legacy giving programme and wider fundraising initiatives.
4. Operational Support
Be an active member of Claremont's small team, contributing to the smooth day-to-day running of the centre.
Provide occasional front desk cover during staff absences, welcoming visitors and responding to enquiries.
Assist with setting up and packing away rooms and equipment for activities and events when required.
Support the successful delivery of centre events and activities, working flexibly to meet operational needs.
Undertake other duties appropriate to the role that contribute to Claremont's mission and objectives.
Person Specification
With energy, passion, and entrepreneurial flair, you’ll be looking to take the next step and build your skills as in business development and fundraising professional.
Essential Criteria
Experience
Experience of business development, marketing, sales, fundraising or customer engagement in the charity, public or commercial sector.
Experience of promoting services or venues and achieving measurable improvements in customer engagement and income.
Experience of providing excellent customer service and building positive relationships with a wide range of stakeholders.
Experience of organising projects from planning through to delivery.
Experience of using digital tools and technology to promote services or support customers.
Knowledge
Understanding of marketing and business development principles.
Understanding of the importance of excellent customer experience and relationship management.
Knowledge of fundraising methods, individual giving or donor stewardship, or a willingness to develop expertise in these areas.
Ability to use digital tools for marketing and bookings management, with knowledge of (or ability to teach themselves) Wordpress and video editing.
Skills and Abilities
Excellent interpersonal and communication skills, with the ability to build relationships with customers, tenants, partners, donors and colleagues.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Ability to identify opportunities to increase income and improve services.
Strong written communication skills, with the ability to produce engaging promotional content and correspondence.
Ability to work independently, take initiative and solve problems creatively.
Ability to analyse information, monitor performance and make recommendations for improvement.
Flexible and willing to contribute to the wider work of the organisation, including occasional evening or weekend events where required.
Personal Attributes
Enthusiastic, proactive and self-motivated.
Friendly, approachable and committed to delivering excellent customer service.
Creative and entrepreneurial, with a willingness to generate new ideas and improve existing ways of working.
Collaborative team player who is equally comfortable working independently.
Adaptable and resilient, with a positive, can-do attitude.
Committed to the values and mission of Claremont.
Desirable Criteria
Experience
Experience of working in a charity or community organisation.
Experience of venue hire, hospitality, property lettings or facilities management.
Experience of fundraising, donor engagement or administering Gift Aid.
Experience of managing partnerships or developing new business opportunities.
Knowledge
Understanding of legacy fundraising, individual giving and Gift Aid.
Knowledge of local community organisations, businesses and networks.
Qualifications
A qualification in marketing, business, fundraising, communications or a related discipline; or equivalent relevant experience.
This job description is neither prescriptive nor totally inclusive of all the possible tasks or roles that are or may be expected of the post holder. The post holder may be from time to time called upon to undertake other tasks not explicitly stated here but which are consistent with the nature of the post and of Claremont’s work.
Deadline for applications: 5pm on Monday 28th September
Interviews: Thursday 8th and Friday 9th October
To apply, please send a CV and covering letter.
Deadline for applications: 5pm on Monday 28th September
Interviews: Thursday 8th and Friday 9th October
Claremont Project aims to enrich the lives of older adults by fostering creativity, connection, and wellbeing.
The client requests no contact from agencies or media sales.