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Top job
Closing in 2 days
Herts Young Homeless, Hatfield (Hybrid)
£28,050 per year
Posted 1 day ago
Top job
High Trees Community Development Trust, London (On-site)
£44,370 - £55,080 per year
High Trees Community Development Trust is seeking an experienced and passionate Head of Children, Young People & Families.
Posted 4 days ago
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Closing in 6 days
Carers Support West Sussex, Worthing (Hybrid)
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Carers Support West Sussex are offering a rewarding opportunity within our Arun, Adur and Worthing Locality team!
Posted today
Top job
Claudia Jones Organisation, London (On-site)
£40,000 per year, pro rata
Seeking an experienced Women & Families VAWG Specialist Service Manager (Female applicants only) £40,000 PT/3 days weekly Contract: 5 yrs
Posted 5 days ago Apply Now
TLC: Talk, Listen, Change, Multiple Locations (Hybrid)
£27,784 - £33,509 per year FTE based on 37 hours per week
We are seeking a Domestic Abuse Prevention Worker to deliver a tailored perpetrator intervention within a multi-disciplinary team.
Posted today
PACT (Parents and Children Together), Multiple Locations (Hybrid)
Social Worker - in the range of £34,053 - £41,620 per annum. Senior Social Worker - range of £39,292 - £48,022 per annum. If based from our London office, a location allowance of £3,299 per annum.
Posted 2 days ago
Salford CVS, Manchester (On-site)
£34,434 per annum + Benefits
Salford CVS is seeking an Active Communities Development Worker to help them build active, connected and resilient communities.
Posted 1 day ago
Closing in 2 days
Playskill, Multiple Locations (On-site)
£27,000 - £30,000 per year (pro rata)
Seeking an experienced and enthusiastic individual to join Playskill as the Group and Family Support Facilitator.
Posted 6 days ago Apply Now
Loughborough Community Centre (LCC), London (On-site)
£38,000 per year
Looking for a passionate, pro-active and experienced Preschool and Family Programmes Lead, to join our team at the Rosebuds Preschool!
Posted 1 week ago Apply Now
Closing in 7 days
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Posted 2 weeks ago
Old Meeting United Reformed Church, Bedworth, Bedworth (On-site)
£15 per hour
Posted 1 week ago
Rainbow Trust Children's Charity, Greater Manchester (Hybrid)
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Posted 2 weeks ago
Family Action, Ladywood (On-site)
£37,211 - £41,518 per year
This is an exciting opportunity to support the coordination of an Early Help Service
Posted 4 days ago
Page 1 of 9
Hatfield, Hertfordshire (Hybrid)
£28,050 per year
Full-time
Permanent
Job description

Job Title: Advice & Information Worker x 2
Working Hours: 37 Hours per week
Salary: £28,050.00 per annum 
Contract: Permanent
Location: Hatfield Office / hybrid options

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for two dedicated and passionate Advice and Information Worker to join our team based in Hatfield! You will be the first point of contact for anyone needing to access the ‘hyh hub’ and will ensure that all referrals are triaged to identify the most effective pathway for support. The worker will deliver accurate advice and information to young people, parents and professionals, and work undertaken in a coordinated timely manner. You will carry out appropriate assessments, with other agencies where needed, to assess the needs of the family to prevent family breakdown and homelessness.

Role Responsibilities:
- Manage a varied, short term case load with conflicting deadlines
- To offer realistic advice and options to young people, family members and professionals to prevent family breakdown and homelessness, identifying any other needs within the process.
- To carry out service user assessments under the JHP and liaise with statutory agencies, non-statutory agencies and family members to assist with a planned move on/secure accommodation for
16/17 year olds as required.
- Develop and maintain smooth, accurate pathways on the database for gathering and maintaining all relevant service user and statistical information
- To chair and coordinate family meetings, housing support meetings and liaison meetings with other agencies as required
- To liaise and refer into Crashpad as required and work within the set timescales
- Alongside team members and external partners, co-ordinate and implement focused action plans, working with families for a maximum of 6 weeks
- Working in strengths based way, support 16/17 year olds to advocate for themselves when appropriate and necessary
- Carry out the necessary follow-up work and write ups of service users files
- Encourage and promote a planned approach to solving conflict alongside the ‘hyh hub’ and explore the mediation / family link worker processes to young people and their families, in line with the ‘single pathway’ model.

As a successful candidate you will have...
- A full driving license and use of own car or motorbike for business purposes (Compulsory)
- Ability to demonstrate an understanding of the problems facing homeless young people
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Commitment to equal opportunities and anti-discriminatory practice
- Excellent planning, organisational & time management skills
- Have a flexible working approach to the needs of the service users
- Ability to communicate clearly both verbally and in writing
- IT literacy including excel, word, teams and outlook
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)

What can we offer you?
-25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
-People's Pension Plan contribution
-Group Life Insurance plan
-Opportunities for personal and career development
-Hybrid working - option to work from home up to 2 days per week
-An additional annual leave day on your Birthday
-Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
-Employee Assistance Programme - support with wellbeing & personal struggles
 

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 6th November 2025 

Recruitment morning will be held on 13th November 2025 that will involve a variety of group based and individual tasks following by a competency interview.  and if successful there will be a personal interview stage held on a date to be confirmed. 

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

Application resources
Posted by
Herts Young Homeless View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 03 November 2025
Closing date: 06 November 2025 at 10:00
Job ref: SM454
Tags: Administration, Advice / Information, Data Protection, Homelessness, Safeguarding

The client requests no contact from agencies or media sales.