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Page 1 of 21
Newport, Newport (Hybrid)
£44,558 - £45,895 per year
Full-time or part-time (Full time 37.5 hours per week (part time and flexible working options considered))
Contract (9 month contract (maternity cover))
Job description

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

  • A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.
  • Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.
  • Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.
  • An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

  • A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.
  • Competitive salary and benefits including generous holiday and pension contributions.
  • A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
  • Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London
  • Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.
  • Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.

Application resources
Organisation
The Poppy Factory View profile Organisation type Registered Charity Company size 51 - 100

The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.

The Poppy Factory logo Play
download (4).jpgImage ID AJX8GJ Workers at the Royal British Legion Poppy Factory in Richmond Surrey 071107 CREDIT Roger Bamber  Alamy Stock Photo.jpeg
Posted on: 28 August 2026
Closing date: 23 September 2026 at 16:44
Tags: Advice / Information, Advocacy, Employment, Mental Health, Mentoring / Coaching, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.